Public Storage Self-Storage Units at 12260 Bandera Road, Helotes, TX

Move in was smooth.

I REALLY wish I was not writing this review. I have used this facility for close to a year and the other facility they own on Fredericksburg before, as well. However, for about a month now, I have been regularly having to call about a RAT in my unit and the property. I have so far, received one call back in response to my 3 or 4 messages. Unfortunately, no info was giving to me handling of the rat. Every time I go to my unit, I see fresh droppings, more gnawing, and where he literally is MOVING items in my unit that I place in a blocking attempt, to get back in to the plastic bin that he has gotten cozy with. I went so far as taking my lock off of the until completely and only using a lock which they have the combo to, so that they can enter and do control as needed. I do not know what is with the owners. While I mentioned they have at least two properties, they have always been at least responsive. Now, the bathroom hasn't had paper towels or toilet paper in more than a month. PLEASE GET RID OF THE RAT IN MY UNIT!!!!! UPDATE Still no contact from Public Storage! The rest that I complained about almost 2 months ago seems to have completely moved in and built a nest. I continue leaving messages and manager continues to ignore. UPDATE My issues and concerns were handled very appropriately and quickly once my voice reached the corporate office. He even helped me with making an insurance claim. From what I gather, there's an owner, Bill, who never returns phone calls and at least 1 actual property manager, but only on site occasionally. I totally understand wildlife and you can't control everything, but honestly this took WAAAAAAAYYYYY too long from initial phone call to Bill, to be resolved. Remember, I have Bill almost a month grace to call me back before my original post and he never did. Property is fine, company is great, franchise owner should be avoided. Nothing wrong with giving Public Storage your money and I would recommend them. However, I would NEVER recommend this particular site. Not enough pride in the ownership.

Not even two weeks in this storage unit and my stuff is full of rat pee and poop. A week after getting set up I got a scam call as well telling me I owe money because mine was refunded. Not sure how the scammers got my number but it’s been a horrible experience.

Very different experience but very helpful and friendly and easy

Increased dues within six months one year later and paying nearly $200 for a small unit. Issue: I cleaned the storage and filed my cancellation through their mobile application and they still sent me a hostile email trying to collect for the month of April, threatening to report me to collections within 10 days if I did not pay. Called and left messages repeatedly to the property manager with absolutely no follow up to my voicemails. Do yourself a favor and do not rent a storage from these guys. Horrible experience. BBB has been notified.

Plenty of room for my stuff and clean too. There is also plenty of security cameras on the property so I feel very comfortable having my stuff there.

Renting a unit shouldn't be this hard! The online site allows you book the reservation, but won't let you pay, it's stuck. I went to the site today to hopefully get help, and im talking to reps over on the electronic kiosk, apparently my reservation is lost or no longer available, and the rates went up $30, 2 of the 3 reps tried to fix it, but even they could not fix it and get me a unit, they would then proceed to say, let me get you some help and disconnect the line, one of the reps solution was to send an email out and couldn't guarantee my previous rate, it shouldn't be this difficult, only thing that worked was the cancel button, so I did, what a waste of 2 hours.

While Mary Ann was extremely helpful and informative, she was the only positive thing about this location. I had only had my furniture stored here for a month when I returned to my unit to find termites on my shelves and patio furniture. Don’t rent here if you value you’re things.

Repeat customer from years ago when I relocated to Helotes. Need a unit while the garage undergoes a remodel. Went in without an appointment and met Mary Ann. She showed me around and found the perfect sized unit. Mary Ann guided me through the rental agreement and Public Storage App setup. Mary Ann is personable, gregarious, and thorough. I highly recommend Public Storage in Helotes for your storage needs.

MaryAnn was very helpful and so kind! Thank you for all your help :)

This is a terrific storage facility, run with aplomb by Maryann. If you're looking for a safe, convenient place to store your possessions, this is the place.

Mary Ann was one of the most helpful people that we have met during our move to our new home. She made the process easy and had the best attitude. The units are clean and affordable. You want regret your decision to use public storage in Helotes Texas.

We needed a storage solution quickly, and Public Storage worked out wonderfully for us. In particular, Mary Ann was excellent at helping us get situated and showing us around, and she was very communicative throughout. The customer service she provides is fantastic!

Mary Ann is such a compassionate and giving person, so happy for her help

Mary Ann has always given me great customer service,she is really hard worker.

I came by and needed help from Mary Ann - PS storage manager - and she helped me out as I needed! Thank you so much, Mary Ann!

Mary Ann is the the best and explain every question that had.

Mary Ann was so helpful and stayed on top of what I needed- public storage is a good reliable company

Not very thrilled as I’ve tried to get in contact with the property manager for weeks now. And have had no contact for months. Mary Ann was wonderful in helping us last year and now it’s impossible to speak to anyone about a important matter.

Not Happy. Mary Ann . Is the only one who has helped me. I've needed help, yet the office has been closed since I've started renting 4 months ago. Lost my keys now no one there to help.

Mary Ann is very helpful and she cares about customer service for customers.

Mary Ann is very nice lady & very helpful !

I rented another storage at public storage HELOTES..I have had several units here because Mary Ann always gives me great customer service !

Mary Ann was very helpful when I rented my unit on line for my girlfriend!

MaryAnn was such a help and she’s awesome!!

Maryanne she was very courteous and very helpful

Everything was straightforward and easy Mary ann was very helpful and greet .

Mary Ann was very helpful with our struggle finding a good storage unit for us. Very patient and informative. 6 stars

Mary Ann helped us a lot for the perfect storage unit !

Mary Ann gave us the best service today:))Thank You !

Mary Anne was GREAT at helping me get a refund after not needing the unit as expected. She was great to communicate with me, so sweet and solved the issue for me.

Maryann has been great during our rental at the helotes location. Very knowledgeable about the company. Units and office area are kept very clean.

Maryanne has been such a big help and getting our daughters storage close to us was awesome! Thank you!!!!

Maryanne was great and helped me switch units on the spot. She’s always professional and helpful.

MaryAnn was extremely polite and helpful during my storage unit search. I would highly recommend.

Mary Ann was an absolute pleasure to come across! I'm sure she'll brighten up anyone's day!! I came in to get info on a storage and walked out with some extra knowledge and wisdom. Maryann was a great communicator and made sure I understood what the rental agreement terms were. Public storage I think she deserves a raise... she is an exemplary employee

Mary Ann has given my children undivided attention to detail for the perfect unit:))

Mary Ann was very helpful and gave excellent service with finding a unit that fit my needs. She was very knowledgeable and had great expert advice.

Went to the storage unti today and had the most wonderful time with Ms. Mary Ann. Her customer service was spectacular and her attention to detail for the property was outstanding!! Well stay at at this property for awhile. Thank you Ms. Mary Ann!!!

Mary Ann is an incredible customer service representative,she help me rent the perfect unit I needed on line..made it super easy for me !

Mary Ann has given me great service to detail...100%customer satisfaction..

Mary Ann was fast, great and super enthusiastic. She was awesome to work with! I’m glad we came here

Mary Ann was such a nice and sweet lady! Very helpful and made the process quick and easy. Had a smile on her face the entire time!