I am helping move my mom out of her storage unit and Marley checked in anytime she saw us on the property and was very kind. The entire property is spotless and we received fantastic customer service.
Arrived to this location and must I say it was a pleasant experience. Was dreading having to find a new location, and with the help of Marley (whom was extremely kind/ understanding and professional) helped me out when I was just about at my breaking point! Highly recommend this location!
I have been helped on multiple occasions by Marley. She was patient with me and explained in great detail the policies and procedures for storing household items
horrible! if i can do 0 stars i would, CANT pay online and they say come in person to pay yet no one is ever in the office. It’s 4:30pm on a thursday and no one’s there ?! Then you call their phone and no one answers the phone 🙃 and this has been an occurrence at multiple locations near by smh GET IT TOGETHER
Why is it that you advertise a space for 187 month but charging me 250 a month. When I originally started renting a year ago it was 150. I am posting this because you will not pick up the phone.
Marlie at the 4th Army Public Storage location was ABSOLUTELY AWESOME!! she went above and beyond helping me get my unit rental
Closed out properly and even helped with a refund!! It’s nice to see that there are people out there that really do care about their customers!! THAK YOU MARLIE!!
KAREN was so sweet and hilarious! She was so helpful and made the process so easy and was so accommodating! She made the entire experience so pleasant! Glad we went with this location and public storage in general!
Corey was friendly and helpful, answering all of my questions. They went above and beyond to ensure my experience was a positive one. I would highly recommend this storage place to anyone in need of storage solutions.
Karen was amazing. She provided the best customer service!
Karen is so helpful, great customer service and support! Helped make everything a smooth process. Such a wonderful person! Very appreciated! Thank you Karen!
The company I work for uses Public Storage to store furniture, decor, and other items that are needed for the rental homes that we set up. We have two large outdoor units. Other than the heat in the summer (that no one can control!), it’s a great option for storage! It’s also 5 minutes from my house, which is super convenient. They have lots of locations around the city.
We loved working with Karen to determine the right size for our needs! She’s fun and and pleasant.
KAren, Mr. Cho are consistently wonderful everytime I visit. They are very accomadative and always with a smile. I love Karen's jokes!!! The storage facility is always clean and smells good. They are the best. I encourage you to use this facility! Happy storage!
I recently started using the Public Storage on First Army in Frisco, and my experience has been fantastic, thanks to Karen and Corey. These two go above and beyond to ensure their customers are taken care of.
Karen has an amazing way of making you feel right at home. She keeps the units impeccably clean and is always ready to help out, whether you need assistance finding your unit or advice on how to best utilize the space. It's clear she takes pride in her work, and it shows in every corner of the facility.
Corey is equally friendly and helpful. He made the whole process of renting a storage unit super easy and stress-free. He's always ready with a smile and has an answer to every question.
I wouldn't have chosen this location if it weren't for Karen and Corey. If you're looking for storage, I highly recommend Public Storage on 4th Army in Frisco. You won't find a better team to take care of you and your belongings.
I had the pleasure of working with Corey to secure my new storage unit. He was knowledgeable, professional, and extremely helpful. I would highly recommend this location, because of the amazing customer service that I received, while working with Corey.
Very friendly service! Especially Karen!
Corey did an outstanding job. He was so helpful and let us see all options and helped us out with getting the best rate. He was amazing to work with. He was funny and so entertaining. Loved talking to him
CORY IS THE BEST WALKED ME THREW THE RENTAL PROCESS. SWEET AND KIND PERSON.LOOKING FORWARD TO DOING BUISNESS WITH HIM.
Good location. Great customer service. Karen is the best. Thanks you Karen. ❤️
Corey helped me and he was absolutely great. Overall pleasant experience!
Karen was so helpful and was more than helpful to show my husband and I are different storage options!! Plus you get a great joke at the end :)
Cory hooked us up on a challenging account issue and went above and beyond for us even though our unit was at another location. Moving all our stuff here soon and we know we will be in good hands!
Angela is going above and beyond!
Clean and safe place to store. Controlled access.
Corey was absolutely amazing! Knew his job inside and out and answered every question with perfect detail. HIGHLY recommend!
We needed extra space for a few years and your location was ideal. I appreciated the staff always being helpful and informative. Thanks again.
2023.11.17: update: We just moved out of our storage unit at Public Storage on 4th Army Drive, Frisco, and Karen again was really helpful. Our thanks to her!
Original post (Jan 2023): We rented a unit on 1/13/2023. Karen and the other lady at the desk were extremely helpful and accommodating. They made the rental process easy and quick.
The facility itself appears clean and well maintained.
Great job! Thank you.
This review is based upon Karen’s service and not that of Public Storage themselves. Having changed to Public Storage I was unable to sign up or complete any of the requested activities due to having previously had an account with Public Storage at another location.
I had to go into the storage facility and Karen, understanding the issues, was able to step through the sign up and transfer activity.
Customer service is awesome
Nancy was such a help. She was patient with me and explained the sizes and everything. I was very satisfied with the service
Nancy has been incredible in helping to address concerns and helping to get everything setup. She was very polite and knowledgeable answering questions and providing excellent service. She was a pleasure to work with and made the process simple!
Muy buena atención de parte de sus trabajadores muy limpia y segura el área de muy buena calidad
Clean facility, Nancy made everything fast and easy, would recommend
We walked in and Nancy showed us our unit and within minutes we signed! The storage facility is clean, Nancy and Corey were helpful, friendly and answered all of our questions!
Simply easy. Clean, secure facility in a nice location with great access. Everything a storage facility should be.
Nancy was amazing! Very kind, helpful and patient for my Dad and I. Absolute recommend!
Karen was very nice and outgoing, very helpful. Karen herself will have customers coming back to do business 😊
This is very nice, clean and safe. The people are very professional helping and it’s all
Climate controlled.
Great customer service with Nancy and Corey!!!
Great service and quality environment.
Awesome experience, awesome facility and awesome customer service by Ms Nancy in Frisco!
Great service upon initial check in.
Nancy was an excellent store Mgr
Highly recommend Simply Self Storage
This place was a life saver. Nancy was extremely helpful in getting everything set up both over the phone and during in-person visits. It makes such a difference to have such welcoming and knowledgeable staff. The location is excellent and easy to access. Very clean storage units and well lit. There are units for every need from 5'X5' to very large ones. Pricing is competitive.
Nancy was very helpful & expedient. She was very pleasant.
Extremely professional. So clean. Highly recommend this location and super safe!
Clean, easy access, Karen is very friendly!
Nancy was great! Super friendly and professional. The units are very nice as well.
Nancy and Karen are awesome!!! They were very helpful.
Great service from Nancy! She walked me to my unit and made sure I knew where everything was and how to access my unit.
Nancy was so incredibly helpful!
Clean property and really nice property manager Nancy is amazing
Thank you Nancy the cleanliness and always being friendly ! Great property if you’re needing storage
Thank you Nancy for making the rental process smooth and easy!She is so helpful & professional & I love the cleanliness of property!
Thank you so much!
Nancy was a very positive and an efficient associate at the Simply Storage in Frisco, 4th Army location. I couldn't believe how fast the service was when I went to apply at this location. The prices are affordable too. If you are moving to the frisco area and need extra storage space. I recommend using this Simply Storage facility. Thank you again. GM
Went to look at a unit. The woman working was very friendly and the facilities look clean and well kept. It will work good for me.
They were Fantastic! Answered all my questions and was patient and would recommend them to all my friends!
Has been a great experience storing my stuff here. The property manager Zach has been extremely helpful the whole time I've been here. Definitely a 5 star experience.
Clean facility, super friendly staff, and great price for location!
The rep Mrs. Meng was very cordial and friendly. She had really good jokes. I would highly recommend Simply Self Storage to anyone who is looking for a good storage facility.
They are a great group to deal with. No surprise fees hit me, and always easy to access the facility and carts if I needed. If I ever had any questions, I could call during business hours and someone was always available to assist me!
Super clean! Karen was such a huge help and made the whole process quick and easy.
Everyone is super sweet!! Clean facility!! Very very helpful!!
Zac is so fun to work with! You guys should ask for him whenever you have questions. He gave me the tour. While on tour he was polite with other renters.
I chose my location online, but I’m happy I stopped in to complete the paperwork.
Great customer service, Zach is super cool. Very friendly staff, safe property. If you looking for a storage unit, this is the place.
Stopped by to get a storage and was in and out in less than 15 minutes. Zach was super helpful, went through a few options and found a unit that was perfect for me. The building was clean throughout and very secure.
Amazing service, went above & beyond to assist me. Very professional. Highly recommended.
Quick and easy sign-up. All staff were very friendly and helpful through the process! Would recommend!
We used this storage place for several months while we sold our house and then bought a new house. Great experience. Zach at the front desk was super helpful whenever I stopped by!
Had a really great experience with the renting process and the found me a unit close to the moving dock for my movers
Zach is Fantastic and great to deal with got me everything i needed with complete ease and was super great!!!
Zach was so amazing and helped us find the perfect size storage unit. He was so friendly and we will definitely keep using them! Highly recommend!
Zach was great and always super helpful when we rented our unit then had to come back and get another unit.
Zac is AWESOME!!!
Great location and wonderful employees.
Zac was off the clock and offered a helping hand so i could get an oversized item into my unit.
THANKS AGAIN
Zachary's customer service experience was absolutely phenomenal!!
Very impressed with this facility and the provided security. Karen was very helpful and a good rep for the company.
Simply self storage is a great place for storages. Simple self is safe, secure, and Zach is friendly and very helpful!
Zack is amazing. Super nice. Super friendly and made it so easy to get information about getting another extra unit. Amazing service and made it a smooth process to select this for another unit.
We have 2 units at Simply Safe Storage on 4th Army & just added a 3rd. Zach in the mgmt office was super helpful. Great customer service for sure.
Love this place! Has air conditioned units, and staff are helpful and friendly. Well lit and feels very safe. Nice loading dock with carts to move your items.
Very clean, looks very secure, and friendly staff. Would recommend.
We had a fantastic experience working with Karen. She was tremendously helpful, knowledgeable and kind. We are new to the area and she made this process so smooth! Units are so clean and conveniently located. We are grateful to have found Simply Self Storage!
Great customer service. Very clean. Easy setup.
Zach was amazing!!! Super helpful and happy! Great customer service.
Zach B. Was awesome! Got me in and out and very informative!!
Professional, informative and transparent
Thank you!
Karen was an excellent host. She gave a thorough presentation to my friend and me.
Karen was incredibly helpful. Her consultative approach and friendliness was greatly appreciated!!
Karen is great to work with. Clean, cool, place.
Always the best, #1052 after 4 yrs, never a complaint.
Thanks, Amy& Karen
My sign up was seamless and the customer service was awesome!!
Very clean and well maintained facility .
Amy explained everything so nice.
Definitely recommend this place!!
Great place, great staff, and super clean.
Unparalleled Excellence, Cleanliness, Access, Climate, Security and Customer Service. Every Property Staff Member was your best friend.
Easy to find & clean building
We rented a space online and met up with Amy the Store Manager. She was very attentive and explained our arrangement with calm and confidence. We immediately felt welcomed and assured we had made the right choice in renting here. I've rented in the past and did not get this type of treatment. She walked us to our space explaining the property entry and exit process down to the details of how the elevator works and the manner in which the lock on our door needed to be handled. An all around super experience. Thank you Amy!!
Karen was very nice and helpful with any questions I had. The space is very clean and easy to navigate- Would definitely recommend this place!