Janie’s was amazing and personable.!!!!!!!
I had been with this property for over 3 years, this year it switched to being managed by public storage. Every 3 months they increase my rent on a 5 x 10 by $30. It's insane no other storage space in the area goes up that much that fast. I moved to another Extra space and am paying less than half what I am being charged here, even after my promotional rate is over, it will still be less than half what public storage charges. I hated to leave because Janise is awesome and deserves 5+ stars. She helped me set up my account when the company switched, she is always friendly, and keeps the property clean.
Janise was great with helping find me a unit. Great customer service!
Ms. Janise was very helpful and understanding, told her what I needed and it was done. Loved it
Janise was THE BEST....by FAR
Janise is and always been awesome for customer service and helping with any questions I have had
Janise was wonderful with getting me taken care of.!
So helpful!! So clean and nice. Easy to access storage!. Love it here! Ashley is awesome!
The Property Manager, Woody, did an amazing job to rectify issues pertaining to customer service or lack thereof by another employee. Phenomenal effort providing great service. Both Woody and the District Manager deserve recognition for the work they put in on this. Will definitely be a returning customer if what they provide is what I can count on in the future. Thank you Woody!
Horrible experience. Rodents everywhere.
We rented here more than a year and a half, and there was a noticeable drop in quality when Public Storage bought out the property. Codes not working. App not working. Never anyone in the office. Biggest issue: our unit was infested with mice, creating a $600 upholstery cleaning bill for the couch and mattress that were in the unit. Gave them notice that we would be leaving by July 31. Emptied the unit and followed all instructions. STILL GOT CHARGED AUGUST RENT.
Janise is awesome! She took very good care of me and helped me get it when I lost my info.
Awesome experience. Janise was very professional.
Janise was very helpful and communicative!!!
Janise was great!! Wonderful customer service!!
After a grueling traveling experience moving from Baltimore, The manager, Janice made this transition a pleasant experience. The unit was amole and clean and easy to access. Will definitely use again in the future.
Service is fantastic here and they are so willing to help. We will definitely be using Extra Space for all of our storage needs!
I’ve been a customer to this facility for a few years now and have never had a negative experience. The facility is very clean, well secured, and taken care of. The customer service here is also top notch.
Janise very professional love the service
here always helpful I will recommend I'm coming over to this location if you had another location come to this location
Janice public storage in dickinson is amazing!
Don't let positive reviews fool you. This facility was recently bought out. Terrible company, terms and conditions are invasive, overcharge, zero leeway if having trouble with payment. One minute late and fees fees fees. Greedy company that even employees dislike. Stay away. Zero accountability and you will NEVER be able to talk to ANYONE in corporate. Your are trash to them.
Edit from 2stars to 5:
Ralph contacted me directly (district manager) and took his time to respond and discuss the new contracts and details of this storage facility including an additional discount. Thank you, Ralph for your dedication on customer service.
Each time I go during businesses hours there is no one at that facility to speak to. The number listed online as well is not a working number for this location. Who can I get in contact with for this location and what contact information can you provide? TYIA
I will also add since there has been a new ownership of this location- it has been hard to contact anyone. New ownership since Jan 2026
Janise is super friendly and incredibly helpful. It’s rare to find someone who genuinely cares about providing such outstanding service. I highly recommend working with Janise if you need storage
Janise was wonderful with my questions and getting me moved to another space thanks janise!!! This is the place to rent!!!!
Janise was great with all my questions. Great customer service . Great place to store.
This is the best public storage I've ever been to the wonderful Janice was so kind and helpful and made sure I had everything I needed and made sure the unit was clean and perfect for my belongings and also explained in detail the terms of my lease I will most definitely be renting here again. Thanks
Dickinson Rd & 517 fm location -
Janise was such an amazing person to my husband and I. She was very helpful with all of our questions & needs, very kind, made us feel very comfortable after other storage locations were not so friendly or helpful. Thank you so much Janise for making this an awesome easy experience for us!! Storages were also very clean & communication made easy!
Janise is great always out and about cleaning helping around the property.
Great service and very personable
Janise is wonderful! Very helpful and I appreciated her answering all of my questions. She is respectful and kind. The units are in good shape and it feels very clean and safe.
Janise was amazing. She was so knowledgeable and helpful as we just moved from out of state. She gave us several options for storage and showed us each option. The facility is very clean and well lit. I’m very grateful janise was there, she is a keeper!!
Janise was amazing and beyond helpful!
Rat infested storage unit. Rat droppings every where, chewed through boxes, made nests in boxes of clothes. Dead rats in unit. Lost over $15,000 in valuables. Claim was denied by insurance company thru Public Storage. So, why do we pay insurance? NO there was NO food in the unit.
Tried to talk to Denise at front office, she put us on hold and never came back to the conversation.
Janise has the best best best customer service!
Lisa was wondering she helped me with everything I needed I'm a first time renter and her customer service made me feel at home
Unfortunately they left me hanging on my storage unit had to go somewhere else
Great service as usually.
Janise was really great!!!!!
Lisa was very informative and Professional
Lisa was excellent and made the process quick and easy
I came into the Public Storage today and was assisted by Janise. She was great to talk to. Very professional and very knowledgeable. Great employee!!
I came into the storage place today and met
Miss Janise. It was a great pleasure and she went above and beyond to meet my needs for storage. I am very glad to rent with public storage and would love to work with her in the future .
Lisa and Janise where amazing at setting me up with a storage spot for my camper
public storage just took over and gross. the people they brought are rude, threatening tenants. it's sad. I miss my extra space friendly staff! Lisa go back where you came from .
SAFETY....: Management has not expedited the outdoor lighting issue outside of some buildings. This needs to be addressed ASAP please.
Personally I love online service options but every now and again you really do have to talk to someone and eat any interaction that I have had with this location has been consistently pleasant. Today I had to pop in for an issue that I was having and was helped by Havard. He made it super easy and was very helpful he was super quick and helping me I was in and out within 10 minutes which I love since I was already running late for work… with that being said I really appreciate the help that I received theSpeed in which everything was resolved
These guys are amazing Micah and Havard. They were so helpful.
Great service, great prices! I’m a repeat customer and this is the only place that I use.
Great customer service ! We were in and out within minutes. Got our spot secured 👍🏽
Had an amazing experience to with Ms.Cheryl
Soooo helpful love her.
Great service and very helpful
I had a great experience working with Micah. Very pleasant young man and eager to problem solve and deliver exceptional customer service.
Cheryl is incredibly helpful! I so appreciate her help this week when I had an issue with billing. This property has an excellent staff and every time I’m there they check on me and ask if I need help. Thanks guys!!
Great service ! Very helpful recommend!
Great service! Friendly 😊
I had a great experience, Ashley and Deahvion were super friendly and helpful.
Very helpful and great service . Thank you
Cheryl was wonderful and very helpful and made the experience so easy. I recommend anyone looking for a storage to come by and ask for Cheryl.
The staff was very helpful and friendly. They were willing and able to answer all of my questions and even helped me with directions. Thank you guys!
absolutely disgusting they been having rat issues and they expect us to take all of our stuff that got ruined there rat poop everyone and the smell is absolutely disgusting
great units with great rates
excellent service and great customer service