Do not rent from this location.
My team and I have been here since 7:00 AM, moving our belongings from one unit to another because our storage unit was damaged overnight. Despite this being an issue with the facility, we have received absolutely no assistance.
We were told a customer service representative would be in the office at 9:30 AM. No one showed up. We called Public Storage and spoke with Valerie, who told us she would contact Zack, the person who runs this location, because “he tends to run behind.” After 10:00 AM, we still had not heard from anyone.
My team had to call AGAIN, only to be told he should be there “in a few minutes.”
It is now 11:00 AM. We have been here for four hours, dealing with a damaged storage unit, moving everything ourselves, and still have not received a phone call, assistance, or even had an employee show up.
This is an unacceptable level of customer service, especially for a business customer trusting this facility with company property. We will absolutely not be continuing with this storage facility and will be taking our business elsewhere.
Brian is so sweet and he was so helpful he has great customer service ..I really appreciate all he has done for me ,,you know it is so good to find help like Brian so patient, so nice ,very attentive with all he does,,,Thank you again Brian formally your great 👍....
Brian is always helpful! Thank you for everything! Quick response and never hesitates!
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Brian at the Public Storage Carrollton branch was excellent from start to finish. He took the time to show me the different storage units, explained the paperwork clearly, and made sure I understood the insurance options without any pressure.
He was friendly, professional, and patient, making the whole rental process quick and straightforward. Great customer service and a really positive experience. Thanks again, Brian.
I have a very mixed feeling over this place.
It started off okay with a reasonable rate, but my rope handle broke and I requested a new one several times from several people, and never got one, so I made my own.
Then I was sorting through some items in March and found evidence of rats and damaged items. When I mentioned this to the property manager they said they were aware of the issue and were handling it. ( There was never a notification sent out to tenants, no suggestion to check their units, nor suggest we should treat the unit.)
I them checked Google and found that there was a complaint about this issue posted in January.
I filled a claim which was a pain-staking process. Took nearly a month for the claim to be processed. (Side Note: please make sure to read you insurance policy over vermin damage, there isn't much coverage).
Just after I received the settlement for the insurance claim, we received a noticed that the rent was going up by 28%. We had to call several times to speak to someone about this, and eventually that reinstated the old rate.
Roll around to mid-June and there are still rats in block D - I saw them running on the I-beam between the units. I informed management again.
I have now cleared out the unit and the amount of rodent feces I found was ridiculous!
If they haven't got this problem under control in 5 months, will it ever be handled?
There's also been constant issues with the gate, so much so that the gate is left open most of the time now so that people can actually get in and out of the property.
Brian was very helpful today. Come me taken care of fast and easy.
Totally recommend this storage unit
Clean and safe, inexpensive. Convenient location.
Just had a great experience with Brian moving into my storage unit today. He was very helpful and made the move-in process go smoothly.
Brian was very helpful and was able to help me tremendously. Thanks Brian!
Give Brian and Renee a raise!
Renee is awesome as always on property
Renee and Marilyn were awesome today onsite!! Very helpful!! Great property and staff here!!
Renee at Public Storage provided excellent service from start to finish. She was knowledgeable, attentive, and made sure everything was handled quickly and smoothly. It’s clear she truly cares about helping customers and getting things done right. I really appreciate her professionalism and support — highly recommend working with her!
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I had a great experience thanks to Renee at Public Storage. She was professional, friendly, and very helpful throughout the process. She made everything easy and handled things efficiently. Definitely appreciate her support and highly recommend working with her!
RENEE was very courteus and knownlegable and knows her stuff. I am very satisfied with help that she proivided me . Its employees like herwho make public storage a very nice place to businness.
Renee is amazing, she takes great care of me and my unit. Wouldn't have my storage anywhere else.
Renee was amazing! 10 stars great property
Renew was very helpful and friendly we need more of her everywhere!
Renee was incredibly sweet and helpful! Made our experience very streamlined.
Renee was so helpful I really appreciate her.
Excellent customer service here Renee is amazing she is very helpful very happy with the way I was treated!
I rented two spaces for 7 years. I never opened the units during this time. I went to vacate—in person—and they had spray painted my locks shut (by accident) when they repainted the entire facility two years prior. It took 2-3 weeks to get the units opened. The doors had also buckled over the seven year period. The time to get the doors reopened went into the following month. This office agreed that they would not charge me for that extra month. Today I received notice from a collection agency that they had charged me for that extra month because I never gave notice IN WRITING that I was vacating the facility. The collection agency also tried to collect back rent on a unit that wasn’t even mine. STAY FAR AWAY from this facility and Public Storage. There are many better storage facilities in and around Dallas.
I had a wonderful experience at this location thanks to Renee. Changing units to a larger size was smooth and she helped with any questions and issues during the process. Since to move she has always been there with returned calls and answers any questions I might have in a timely matter.
Renee is amazing she has done a great job with the property amazing customer service!! 10 star
Renee was great today she rally helped us out today with they auction!
Brain was top notch; Hats off, should I say team
Renee was very professional and very helpful we went in without an appointment and got a unit very promptly I would recommend this place to anyone shout out to Renee she is awesome!!!
Excellent service from Renee. Very efficient explaining the process of renting a unit and the pricing. I am looking forward to moving in. I definitely recommend this business.
Shoutout to Renee for helping me out here! I booked the wrong location and she was more than willing to assist with transferring me to where I should be. Quick process and professional!
Came to make a payment, Rene was amazing she guided me through my account to get it taking care of. Amazing customer service
Got to the unit, men hanging out drinking doors propped open, trash and boxes outside. No lock for my unit. Called the support and told me to just take one from another unit. My unit was a cylinder lock not a pad lock. No attendant available. Stay away.
UPDATE 2/23/26
So that night i called and canceled my unit and requested a refund. Not only did I never received the refund but the sent me to collections! Calling support they say I was refunded, but my bank statements say otherwise. They also say they cant send me to collections since i cancel the first night. So this must be coming from the location itself. Please be careful with this place!
Renee is extremely helpful. She noticed I had a problem, immediately came over to assist, and then went above and beyond to help me out in a bind. Very grateful!
Saw Renee on property today! She’s always an amazing help and always has a smile on her face!
The staff at this storage was very nice. Moses and Renae welcomes there customers with open arms and help you with any question you may ask.
I rented a space at this location recently. I was helped by Moses, who was great. He was friendly, helpful, knowledgeable and energetic. The property was clean, as was the unit I rented. Great location on I-35.
RUN! RUN! RUN!
I had contacted this location 1707
Carrollton to view a unit, I was told by a property manager that they’d be in until 6pm. I stopped by around 4pm on Thursday 1/8/2026. and there was no one there. Called the customer service number and was told the location closes at 1pm Thursdays. Purchased a unit online just to see how it looked, the facility etc. That was MY mistake. That I will admit. The property looked decent, unit also was decent despite the rat poisoning inside. The following Tuesday night 1/12/2026… me and my spouse arrived after hours so i upgraded to the 24/7 access. This would’ve been the first time even putting anything in the unit. As soon as we got to the unit this is the disaster we saw. The hallway was trashed with what looked like someone’s belongings, garbage on the floor and had a rat chewing away. I quickly left and went to open the other hallway door to what we saw a FAMILY of RATS playing tag you’re it in the ceiling that was hanging down. We quickly left after that and i submitted my move out submission. We had to be stuck with a moving truck that night until i found A much upgraded one at a different company the next morning. I contacted Corporate to let them know and was only told that were was nothing they can do since it’s been pass 24 hours of me renting the space. No sympathy, no compassion. DO NOT RENT from this location at least , they don’t clean, it’s rat infested and it seems like the workers there are even scared to come out to the units themselves. The pictures do this place justice!
Renee Provided excellent service!
Renee was great. Super helpful and allowed me to change units quickly.
Renee was an amazing help today!
Excellent promotional pricing on unit. Interactions with on-site employees was a great experience.
Renee is a great person she was very helpful this storage is a great place and secure
Estos storage están descuidados hay mucho ratón no veo que tengan trampas. Tengan cuidado si va a tentar aquí las fotos que subieron no son la realidad están muy descuidados todas las unidades.
Renee was great today awesome customer service she really helped me out today!
Renee was so helpful today she is amazing!
Larry has been a blessing to work with!!!
Larry D. Was extremely helpful! will be renting from this location in the future again!!
Renee was a great help and very professional.
Larry is a very relatable guy.
He is the kind of person that I enjoy doing business with because he understands that life sometimes gets very difficult and we need a storage unit until we are ready to move to the next chapter of our life!
God Bless you Larry!
And Renee has been awesome!
Renee made the process so easy. Great customer service
Renee is great! Very nice and upbeat as she helped me today
Had such a great experience with this location the other day. Renee is soo helpful! Thanks so much for helping me out!
Renee was so awesome today!!
I want to express my gratitude to Renee and the owner of the facility for their exceptional kindness, service, and understanding. They went above and beyond. Highly recommend this facility for anyone looking for excellent service!
Susan and Larry were great . They made renting a storage very easy. Both took care of me like I was family. Property is well maintained and secure .
I was helped by a woman name Renee and she was amazing. She made the experience easy and fast. Would 10 out of 10 recommend this storage facility.
Renee was amazing and soo considerate of my needs. Highly recommend!!
Needed some help and Renee was more than willing to assist me. She gave me great service, was personable, and made sure I got what I needed.
Thanks Renee!
Renee was great today helping out!! She went above and beyond!
Renee was amazingly helpful! She was very personable!
I had an issue with my reservation at Public Storage, but the property manager, Larry, went above and beyond to help me out. He walked me through creating a new reservation, explained everything clearly, and made the whole process smooth and stress-free. Larry’s professionalism and customer service really stood out — I highly recommend this location thanks to his help!
Renee was amazing to work with this is a great storage facility. If you live north along 35 and need a convenient spot for storage on the way to jons in Dallas this is a great fit
Great location and easy access. Rep Larry was also very informative and helpful. Will recommend .
Excellent service from the warm friendly staff! Larry especially!
El sr Larry que atiende es muy amable y atento
Excellent costumer service and place
Chris was awesome , will definitely recommend this location to family and friends
Been here almost 2 years and larry has been great the entire time. Management always answers questions and concerns super fast and have not had any issues. Give everyone a raise because they are doing an amazing job!
This is the best place to put your storage if you were wondering
Larry is the best since I've got my storage he was very helpful , when I first got it and always , he is the kindest of all peoples I came across God bless you Larry may you feel and get better and never change .
Thank you Mr. Larry for being a great help and understanding!
Larry was beyond helpful and patient!! He was so knowledgeable and kind. There were many demands on his time and he took his time and helped every customer. Beyond my expectations!!
I'm a Returning customer and the staff at this location are friendly with great customer service! Larry helped me finish all the paperwork for my move in and he answered all my questions well 🙂 The storage complex is kept clean and never had any issues with them from my previous rental. They have promos or discounts every so often so I think that's pretty cool and can definitely be needed when moving! Who doesn't like saving some bucks ?! 🤷🏻♀️ I've recommended them before and will continue to recommend this location!
Kristen provided amazing, friendly, and efficient service. I will recommend this facility to others.
This location made everything easy and quick. I had some issues with a different storage location but Kristen at this location made everything so simple and worry free. She helped me with all my concerns and was very polite, down to earth and organized.
Best storage in DFW. Rates are the best in town and very friendly.
Great experience. Definitely telling others.
I had the most helpful experience! Kristen helped my friends and I with a last minute move and she found us the perfect unit! It was just what we needed and made this whole process run smoothly. I'm so grateful for people who provide great customer service like her!
I’ve had a very pleasant experience with Kristen here. She walked me through the process and answered the questions I had. I love that she and her co-workers spend their time working out on the property but are always able to schedule an appointment with me when I need to get something done just to make sure that somebody is always by my side. Kristen made it a breeze!
Kristen was so kind and helpful when helping me get the best price for my storage needs. She answered all my questions on size and I definitely think she is an asset to your company! Anyone looking for storage, give Kristen a call!
On a day that nothing seems to be going right for me. I went to my Public Storage unit off I-35. I can’t find the right key to open my unit and I share my situation with Mrs Kristen at the office. She took her time and did everything possible to help and then some. I was able to get a Lock Smith on short notice. And I was able to get into my unit and have a new lock. Thank you Kristen for doing a 5 star Professional!!
The business hours posted are never accurate. No one is ever in the office, even during office hours. The place is great, but the office guy just hides in the back room behind the office all day. I see his white car parked out front, but he is never in the office. I have tried several times to go replace my lock which they cut because I was late once in 2 years. But every time I go up there, no one is in the office. They also don't ever answer the phone.
I can not recommend this public storage more and having Kristen helping Me. She was so nice and patient with helping me with finding what I needed and answering all of my questions. Definitely went above and beyond, such a great representation of what superior customer service should be.
Larry was very helpful. I recommend this location for your storage needs
Larry was awesome and helped us have a great experience. Highly recommend!
100% satisfied! Needed A 10x30 got a great deal!! 2nd month free exactly what my mother needed for her moving process. I will let come back! -Kevin Garcia
Thank you Larry for being so kind, a truly good dude
El manager de la propiedad es muy amable y mantiene limpia la propiedad.
Awesome facility had a great experience with unit we wanted auction. The gentleman here is very kind respectful and professional.
Had a unit for 5 months love the no contact leasing! Perfect for when you don't know how long you'll need it for thanks Larry!!
The office is well organized and the employees are very helpful and friendly
I've rented for years here. Very friendly staff. Clean units!
Love my new storage. So quick and easy to get in/out and get access to my unit.
Thank you so much Public Storage for working with me. You guys have always been helpful and understanding. Jeremy and Larry are absolutely amazing. They both go out of their way, to make certain the customers get what they need. Great job to the both of you ... !!! ...
Matt was more than helpful. He walked me through the whole process with ease and for every question I had he had an answer waiting. I will definitely tell people about the service and their commitment to making sure the customer is happy and well taken care of. Thanks again Matt
I Rented A Unit And I Was Assisted By Shirley. She Was of great help and personalized my experience . Fantastic Customer Service. A+++++