Public Storage Self-Storage Units at 2200 E Belt Line Rd, Carrollton, TX

I had a question and stopped by the office an was greeted by Monika. She answered all questions explained the locked was on the unit. The unit was clean key in location as advised.

Ask for Bill with any question or concerns. He’s been so helpful these past few days, keeping me up to date and calling me until things got resolved. Thanks again Bill.

There was an issue with my unit/access and Bill fixed it the same day! Thanks Bill!

I have had an extremely great experience with this facility and its staff; especially Bill. Communication has been clear, and everyone I’ve interacted with has been extremely pleasant. The facility is clean and secure. Would recommend this facility to anyone

After a cross country move I just moved my stuff into a unit here this week. Bill has been so helpful and friendly. Also, I am really happy with the size of my space. It fit everything perfectly.

Bill is very helpful and professional.

Krystal was great

This public storage has been a God send to my unfortunate situation. Roxie helped me get a more reasonable unit and was very thoughtful and kind the entire experience. Bob went above and beyond. We had another unfortunate situation and he took his time, about two hours to help us. He also helped us move into the unit quickly and swiftly took about 20’minutes tops and it was after hours at that point. Thank you all so much. I felt very cared for

I want to open this written review with my "experience" meeting Bill for the first time, and close with an "evaluation". I look forward to sharing my level of satisfaction with te Dis.

Andrew was great! He made the moving experience exceptional! Thank you so much for your help! You are amazing!

Sheryl it’s a dishonest person , they give us the wrong storage unit then 2 months later calling trying to collect extra fees “we are responsable to pay “ talked to Sheryl about it she said there’s nothing she can do , I called costumer service they said to go back and call them from office , never mind I just move some place elsewhere, I refuse give my business to dishonest employees and fraudulent manager

Andrew was very helpful with move in and made it a great experience! Nice clean location with great customer service! All staff interactions were very helpful and kind.

Quick and easy

Wanted to say what a wonderful experience I had dealing with Cheryl. Public Storage is fortunate to have you as a employee. Thanks again.

Cheryl is a great and wonderful person if you need a storage please go and see her

If I could give it a zero, I would. More like a scam. They have no staff during business hours. We did transaction online, paid, got to location and couldn't access the unit. There was noone there to help; left message and even called the 1800.... they claimed they will keep the Administrative Fee!!!! We couldn't access the unit and needed a refund due to lack of service from them. So unfair. It is a fraud.

Andrew was awesome! Very professional and informative. Easy 5 stars!

If I could give this place zero stars I would. Do not rent here!!!! They will raise the rent add on fees! A worker there named Cheryl will get mad when you try to get information and hang up on you and not answer the phone anymore. Cheryl has the worst customer service! Do not choose this location unless you want to over pay and be disrespected.

TERRIBLEEEEEEEEEEEEE SERVICE!!!!!! THEY GIVE YOU THE HARDEST TIME AND DO NOT WORK WITH YOU! I AM A WORKING MOM and they seem to still not understand, how to come up with solutions to assist their customers in a manner that makes sense. Ever since this storage unit got acquired by this new company it has DEFINITELY GONE DOWN HILL! Customer service does not exist at all!

Sheryll is the best, she went above and beyond to contact me with important notices. Great facility with great people!

Unfortunately since Public Storage has taken over from All-storage, this facility has gone downhill. The first issue has been the constant rate increases - with no change in facility improvements. What am I paying for? Second, the place is not very well kept and I was often finding trash in the halls of the building my unit was in. Third, several broken components such as the doors and now the back gate that need repair but are not. Fourth - it’s difficult to get assistance and communication is very slow - if available at all. Fifth - be sure to bring your own cart because there is rarely one available when you need one. Sixth - the space is supposed to be air-conditioned but because the doors don’t shut properly, it’s around 80 to 85 degrees inside the space. I was not wanting to move out to another facility but when the company clearly has no care for it’s customers or the storage space, what’s the point? The final nail was when I moved out a week after paying for the month and they didn’t pro rate my rental fee. Two years ago, I would have recommended this place. Today, I’d suggest you look elsewhere.