Public Storage Self-Storage Units at 16091 S IH 35, Buda, TX

UNPROFESSIONAL, UNETHICAL, BEYOND SHADY!! BEWARE THE RATING. They would not stop pestering my movers to give them a five star rating even though they explained they don’t have any interest in posting any review. I WOULD LOOK AT THERE REVIEWS TO SEE HOW MANY PEOPLE HAVE NEVER POSTED ANY REVIEWS EXCEPT FOR THIS ONE, PLACE. I FIND IT VERY HARD TO BELIEVE THAT A PERSON NEVER REVIEWS ANYTHING IN THEIR LIFE AND THEN ALL OF A SUDDEN DECIDES TO GIVE THIS LOCATION A FIVE STAR RATING FOR DOING THINGS LIKE BUYING BOXES. BEWARE!!! This is the worst branch. My belongings had rat droppings in them as well as there was water inside of some of my plastic containers. To be very clear I have a 5 x 10 unit with plastic containers holding everything as my intention was to be gone from Texas for 2 to 3 years after Covid while I moved to California as I am a project manager, and I go where I’m told. I decided not to move across the country and put everything in plastic containers as I plan to come back to Texas at some point once the San Francisco project was complete My rate was originally $58. I finally decided enough was enough when they had risen my rate to $185 a month. We’re not talking about a large unit. This is a 5 x 10 unit on the fourth floor. This is an unreal and they did the majority of it during Covid. I have already reported this to the state. Furthermore I have no evidence, but I will tell you on my personal opinion. I am positive that this company went into my storage unit and stole belongings. I have been searching everywhere for the photographs of when the moving company loaded everything into the unit. I am trying to link proof to show that they had stolen belongings whenever they cut my lock off for being 10 days late on the payment raise the nearly double. Furthermore, when I sent a moving company to pick up my belongings, they told me that the staff inside was extremely belligerent, constantly watching them and asking questions because clearly they were worried about something. Very unprofessional lady at the property called me when they were trying to load everything to ask if we were closing the unit so they could re lease it. I told her no I have paid for the full month and I will be holding the unit. After they left this ignorant person still closed out my unit and then had the nerve to argue with me when I called that if there’s nothing in the unit, they can just close it even if I paid for it Honestly, everyone be extremely careful with this company as I said.

Jennifer was wonderful to work with. She immediately offered assistance upon arrival. Jennifer was knowledgeable and exhibited a friendly disposition. She exceeded expectations as our storage needs were met

Ask for Jennifer, she was awesome!

Stopped in to try and get a bigger locker today and had a lot of questions. Priscilla and Kayla were both working and they couldn’t have been more helpful. They were kind and were smiling the whole time. They never made me feel never rushed to make a decision even though I was t ready to rent yet. They were able to answer all of my questions fully and showed me the different units. These are the kind of employees Public Storage should hire and have helping customer. I couldn’t be more happy with their help:

I recently had the pleasure of storing my belongings at Public Storage in Buda, and I cannot say enough good things about my experience. From the moment I walked in, I was greeted with a warm welcome and exceptional customer service by Priscilla, the amazing manager of the complex. Priscilla's professionalism, knowledge, and friendly demeanor immediately put me at ease. She took the time to understand my storage needs and helped me find the perfect unit for my belongings. Her attention to detail and willingness to go above and beyond to ensure I had a positive experience truly stood out. The facility itself was clean, well-maintained, and secure, providing me with peace of mind knowing that my items were in good hands. The convenience of access hours and the easy-to-navigate layout of the facility made the entire process smooth and hassle-free. I was impressed by the level of customer service provided by Priscilla and the rest of the staff at Public Storage in Buda. It is clear that they take pride in their work and genuinely care about their customers' satisfaction. Overall, I highly recommend Public Storage in Buda to anyone in need of storage solutions, and I cannot thank Priscilla enough for her exceptional service and dedication. Thank you for making my storage experience a positive one!

The staff is very considered and courteous. So ask for Taren, Jennifer and Pauline. They will do everything possible to help and make your stay safe.

I was thoroughly impressed with the service I received. I stopped in the office to purchase some boxes and Jessica was amazing. She was informative and very helpful. Jennifer and Olivia were great as well. Everyone was welcoming and made my pop in very pleasant!

Great service from Jessica , Tarren, Jennifer, and Olivia . Thank you 😊

I was in a rush during my lunch break to get transferred to a smaller unit and save some money before next month. Jessica, Jennifer, and Olivia were a huge help! They got me set up with a transferred unit (insurance included) at an even lower price than I was quoted online, on the same floor to make the move easier! All within 10 mins! Left me plenty of time for my lunch and after work I was able to get everything moved with a little motivation from their team to save even more money by moving it all today! Such great service every time I go in!

Since I'd first got the storage from an agent online, I ran into multiple issues that the ladies at the front desk were able to help resolve with much ease and pleasantry. First, Kayla yesterday, then Taren today! They by were both so patient, and understanding -True problem solvers. This specific location deserves a full 5 Star rating. Keep up with the good work ladies! 👍

the staff were so amazing and sweet. tarren and kayla were very helpful!

Amazing, service Priscilla she is wonderful amazing awsome, people person for sure help me with move-in

It's supposed to be climate controlled, but it's pretty warm in here. 😓

Priscilla was very helpful when closing out my services. My belongings were still in great shape when I picked them as well.

My name is Joshua Wilson and let me tell you something I know with such certainty, it is this: The wicked are deceived thinking they will get away with their wrongdoing. To the employee who, opened my unit, went in and threw green poison pellets all over my stuff (unit 2207), YOU WILL GET WHAT YOU DESERVE. Calamity shall come upon you like a thief in the night. It will overcome you. Karma will come to collect. And you will pay this debt. Please remember me, when your disaster (which is now decreed) falls upon you. Shame on you.

Best storage facility I have found ! Grounds are always well kept , and staff has always been knowledgeable and willing to help. Taren has been great to work with, and goes above and beyond to ensure whatever needs arise that they are tended to. Highly recommend !

CORRECTION.

Celeste was amazing! Super helpful and super nice definitely recommend.

Thank you Celeste for being so helpful and always takes the time to answer any questions or concerns I may have always going above and beyond. Thank you

Buda location is great. Have great persons working, especially Patricia Thank You. Very good location only down fall is the rates are more than athers around. But very clean and safe.

Pricilla was very welcoming and helpful on getting me closed out from my storage highly recommend this location very roomy and protective of items you choose to storage here employees that work here are awesome thank y’all so much !

Priscilla was super helpful and very nice!

Thank you Celeste on Saturday in the front office, for helping me find a large storage unit that perfectly met my needs. Super friendly, professional, and great at her job.!!

Taren was great! Super friendly and helpful.

Had the pleasure of working with Taren today! She was very accommodating and went above and beyond to help us get squared away! Highly recommend!

Taren Wynne is absolutely the best! I live out of state and any issues I have she has always been so considerate and professional. Thank you Taren!!!! :)

Priscilla every helpful and polite

Celeste was very helpful and kind, would highly recommend speaking with her when looking for a storage!

Celeste was very helpful in helping us find the right unit for us. From choosing the correct size to signing the lease, she was very pleasant. Would recommend this to anyone we know.

Taren was amazing! Very helpful and professional. She definitely went above and beyond! 10/10

Taren make the experience quick and easy

Taren, was very helpful and informative! The customer service was excellent and she was there to answer any question or concern I had. Thank you Taren!

Taren is amazing! I lost the key to my unit, she graciously recommended someone; they came quickly and I was able to access my unit. Protip - if you're from out of town, leave the key with someone local. She helped facilitate the move-out process which was a cinch.

Awesome staff very helpful

Taren Is the best. very helpful every time I have any questions. She has helped me. She is a super nice person and extremely welcoming each and every time I walk in. The storage facility is very clean always. Taren thank you so much for all your hard work and very helpful Public Storage in Buda. Thanks I recommend this facility.

CELESTE, you are freaking amazing 🤩 Thank you so much for your assistance and patience. You explaining EVERYTHING THROUGHLY really put my mind at ease. You have a huge heart and are very passionate at what you do. Public Storage you have a gem, please take care of her!!

I just had to say that the staff at this place is awesome. I recently had an accident where my car was on fire and Taren was there to assist and she stayed with me until my ride came and she was so helpful and kind.

Taren is hands down the best manager ever !!!!!! Thank you 😊

Great service from Taren, great customer service!

Been looking for a nice storage place near me. This place and nice and clean! Employee Celeste was very helpful and helped me understand my storage needs better. Super sweet girl!

The manager Taren was very quick and helpful. Definitely recommend renting here!

Celeste helped me with my questions. 10/10 service! :)

Taren was great! Friendly, knowledgeable and efficient! The whole experience was great!

They make you buy their specific lock and key for the units (20$) and they don’t give you a prorated refund. So if you pay your rent on the 1st and then decide you want to close your account on the 2nd, you’re now paying for a months storage that you’re not using. And you’re stuck with a $20 lock that you’ll probably never use again. If I had 2 more arms I’d give em 4 thumbs down! Clowns 🤡

First time getting a storage unit. The girl at the front register named Taren was really wonderful. She helped me out. Thank you so much.

Judy helped me so much! I recommend this facility!

6 weeks gas

Judy is amazing! I felt so bad walking in 8 minutes before she closed but I needed a storage asap. She quickly eased my mind by letting me know the time was not a problem & even physically showed me the unit sizes before I decided which option was the best for me. With the amount of things I have going on right now I can't tell you enough how much I appreciated this 20 minute interaction with her. Thanks again Judy!