Public Storage Self-Storage Units at 6160 Delaware St, Beaumont, TX

Vincent was very helpful made setting up everything easy

The manager at this location is always very helpful and pleasant

So far, the desk clerk(Vincent) was very helpful and cordial. He answered all our questions and made the application process easy! Thanks!!

I’m very happy with this location. I have tried other locations but their communication wasn’t exceptional. Vincent helped me with my issue and help me to get it resolved. I’m very thankful to have found this location.

The staff member (Vincent) that I worked with was very helpful and easy to work with.

Mr.Vincent was great, and showed great customer service!

Vincent is awesome. Great customer service, extremely pleasant, he met all my concerns.

Exponential Rate Increases – Misleading Rental Agreement If you’re considering renting from Public Storage, be prepared for harsh and frequent rent increases that aren’t clearly disclosed in your rental agreement. In section 2.2 in the rental agreement it’s stated, “rate MAY change with 30 days notice.” However, after speaking with customer support staff and a customer support supervisor, it was disclosed that my rate WILL increase by 15–25% every 4 to 6 months on average based on “availability” and “the market”.. something I was never made aware of when signing the rental agreement. I reviewed section 2.2 within the contract and all that is stated regarding rate increases is that it MAY increase with a 30 days notice, not WILL increase every 4-6 months by 15-25%. In my case, my rent jumped 33.5% after the 4th month (from $230 to $307). At this rate, I calculated that within two years, I’d be paying over $1,000 per month for the same unit. Had this been disclosed upfront, I never would have signed. There is a huge difference between MAY and WILL. This could represent contact misrepresentation through unfair pricing tactics. Additionally, based on my research, I’m not the only customer experiencing this. If you’re looking to use Public Storage, expect to be taken advantage of. I strongly urge potential renters to research this company thoroughly before signing a contract. Public Storage’s deceptive business practices are disgraceful, taking advantage of customers once their belongings are stored. I’ll be sharing my experience across multiple platforms to ensure future customers are aware of what to expect. Don’t get taken advantage of.. Look somewhere else for storage.

Vincent is a great employee helped use throught everything.

Vincent he’s a very sweet. He’s a very sweet person. He would not stop till I got my storage and I really appreciate him. I’m doing this for me. I thank you God bless you

Vincent is wonderful! He’s so helpful and answered all of our questions.

Service was fast and friendly. Mr.Vincent was very nice n explained everything so I could understand.

Very good service most definitely will use again thank you vincent

Helpful, efficient! Thanks Vincent for getting me set up quickly!

Vincent Mullett was very helpful, knowledgeable and professional throughout my rental process. I would definitely use him again at this location.

10/25/3024 I am a returning customer, and I can not express the gratitude I have for the customer service I received at this location. The gentleman that works here (Vincent) is truly remarkable. Thank you for your explendid work ethics

Very clean facility. Makes me feel safe, secure and super friendly. Awesome customer service. Thank you, we had an issue but the employ ee helped me to solve the problem and with understanding. Thank you so much. Vincent

Vincent was extremely helpful, knowledgeable, and friendly!!!

Great place. Very clean. Easy access. Vincent was very helpful and listened to what we needed. His customer service was top notch. Very pleased with our choice to move here. Thank you.

Vincent was very helpful with my rental experience. He was very kind, professional and made the rental process enjoyable. I would recommend this location to any and everyone that needs a storage unit. The facility is well kept.

Very helpful very kind. Would recommend

I had a great experience with Public Storage. The process was very smooth, and the staff was friendly and professional. Vincent, in particular, was extremely helpful and made everything easy to understand. I highly recommend this location for anyone looking for reliable storage solutions!

All good except the misleading additional charges. The monthly cost and initial fees are very transparent, and the reservation/payment process is quick and available 24 hours a day. They push their own insurance policy and make you think you have to purchase their insurance, or provide proof of your own. I spent ~30 minutes today getting proof, and when I went to cancel the insurance they give you free for the first month, they actually don't want proof - they just want you to know you should have it and if you don't, your stuff isn't insured. There is also an $19.99 lock fee - if you use their lock, you pay the fee, or you can return it and get the $19.99 credit. Guess what - there's no office to return it to. There is a "put locks in here box", but if you call the number they don't want you to put the lock in there. You have to make an apt to meet someone there to return the lock. How may people do you think go through w/this? Probably no one, therefore they get richer while you get poorer. I give them 3 stars - everything is great beyond the misleading practices.

Clean facility, well managed. Vincent is very helpful and cares about his customers as well as very professional. Will not use any other company going forward for storage needs.

Vincent is helpful and personable. He was also knowledgeable about the storage business.

I do not usually leave reviews but I wanted to thank Vincent for helping me with my issue yesterday. He got my questions answered and was truly helpful.

Great place!

I usually don’t leave reviews but this Location is wonderful. The Manager on site (Vincent) was extremely helpful and compassionate. Kindness goes a long in the world we live in today. He does a wonderful job. Any questions/concerns were promptly dealt with and handled. This location is clean and over all just great. Unfortunately I’ve had to rent a few storages from different companies and this is by far the best. If I could give 10 stars I would.

Great customer service

Maria gave outstanding service and was very knowledgeable when helping me to decide on what size room. She is definitely an asset to public storage!

Gary did an excellent job with helping get our storage facilities.

Gary had great customer service

I have rent here for a month. Can't wait to get my stuff out. Been the worst experience ever. There disrespectful and money hungry. I have multiple units out and they were running a special. It doesn't state anywhere only one space per special. Giving me no time to find another place to rent from they seen my reservation online for 2. Then Come in and it's now all different prices. But I bet after this month we go to another unit. There willing to give the special on 2 units. Sorry public storage u got to do better then this

Vincent is extremely knowledgeable, polite, and helpful.

Mr. Vincent was great!!!! He was very helpful . 10/10

I have been renting from Public Storage for two years. I have made every monthly payment on early or on time. In a hurry, I accidentally paid my monthly fee with a wrong checking account number and they now have blocked my ability to pay pay my bill with a checking account. While public storage is currently blocking my ability to pay I am acquiring several late fees. I attempted to contact the district manager whom I was told is the only person who can fix this issue. However, she is out of town for a week and nobody will assist me with talking to her boss or someone else. I wouldn’t rent from public storage if the staff is limited in their ability to remedy these types of financial situations, and only one person in the entire company can help. I’ve been offered no help in getting in touch with someone on a corporate level in a satisfactory time frame. I was hoping for some swiftness and grace in resolving this issue considering I’ve been a great tenant for two years. Nobody seems to care or want my payment. They just continue to stack late fees on me and threaten me with auctioning my items in the unit. Vincent, the property manager, has definitely tried to help but ultimately says his hands are tied. I would go elsewhere for your storage needs because you may not be able to resolve financial issues that come up with this company. Getting in touch with someone on a corporate level is like pulling teeth!

Today I rented a storage unit. Vincent, the manager was very professional and kind. I appreciate the excellent service.

I had a wonderful experience today renting my storage unit. The manager Vincent was friendly and professional. I was very impressed with the service provided.

Vincent was extremely helpful! Very Patient with elderly handicapped customers…that’s me! …Very competent Very professional.. very kind! You are lucky To have him working for you!

Vincent did great thank you

I have been in several times gathering info to rent a unit. I have talked with Jeff several times and the wealth of information and customer service has been incredible. Vincent followed up with a phone call when I reserved a unit and he was awesome also. Explained the online vs. in store pricing and how to save some money. These gentlemen are a wonderful asset to your company!! Customer service is so lacking these days but y’all “knocked it out of the park!”

Vincent was very helpful, informative, and took his time with me getting a unit that’s best for me. Building was very clean and neat with restroom access. I appreciate the move in special & discounts

Manager Vincent Mullett was very helpful.and knowledgeable about his units .I highly recommend this location.Very clean ans well lit.

Very clean facility and great customer service. Vincent at this location was exceptional. Very friendly and professional.

Very pleased with this facility. Very clean, easy access, professional management & reasonably priced. Highly recommended!

Like stroage

Ms. Leslie Jones customer service speaks volume for this location 5star! Thank you.

Leslie was so friendly and helpful! I appreciate the time she took to get everything situated with my unique situation. Thanks Leslie!

Ms. Leslie was wonderful! Thank you so much for helping me today!

Very happy with the service and experience getting my company set up with this facility. Candy was so nice and went above and beyond to make sure we had the units we needed. The facility is also very clean.

Charge late fees when their own system was not working properly. Said they would wave the fee, yet are still asking me to pay it.

I’ve been storing my items here for about 6 months. I’ve had no issues and everything has always been clean. Today Leslie assisted me in the office with transferring my unit to a smaller one. She was of great help & very friendly. Thank you Leslie!

Leslie was very helpful and very informative!! I appreciate her answering all my concerns and questions!

As I cleaned out my brother’s stuff from his storage facility today, I could not get over the overwhelming moisture and heat in the air at this facility. For my family members having to pay nearly $300 a month, this is nowhere near the climate controlled storage that a reasonable person would expect it to be. We were there for 4 hours today clearing out his unit, with stuff that had only been there for less than 2 years, and I couldn’t get over the fact that pretty much all the wood furniture had developed mold on it. The air conditioning never kicked in once while we were there. The temperature outside barely broke 83 degrees and I can’t even imagine what damage will happen to this stuff over the impending summer months. We will be pursuing other storage options.

Good service

So I walked In public storage Today to purchase a unit for my belongings til my house is ready I had a lovely conversation with a lady by the name of Christina very helpful and caring if u need a a storage unit.... PS... Is the way to go

Great service and very professional! I arrived and unfortunately I need the lock drilled out due to not have the right key and it being over a year since I’ve been here. The site manager helped me out and was very courteous.

As a household mover, I dealt with loads of storage facilities and this location for Public Storage is phenomenal!! Their cleanliness is surpassed only by their staff’s professionalism. Kudos to Cristina…..she was and is extremely helpful, accommodating and knowledgeable. Go check them out!

Great location! Clean place. Had a wonderful experience with them.

Had a great experience at the Public Storage on Delaware in Beaumont! It was an easy process, and every employee has been both efficient & friendly. Facilities are well-kept and secure. Highly recommend!

The manager and customer service was extremely nice and helpful. They helped me with all my questions

Christina at the front desk was so friendly and helpful! She even was able to help me switch to a different unit and made sure to get me a great location. Her help made my experience so smooth and stress-free. Great place to store items short/ long term . Christina in particular was a true and honest delight . She was very knowledgeable and ready to assist with my questions .

Hey everyone she is the best CSR Representative that public storage can have as an employers. Candy you were on point my experience has been easy going fun and I don't have worry over the Christmas presents that requires a storage to hide from the kids. Merry Christmas, I highly recommend everyone to go meet candy and rent you the storage your looking for!!!

Christina (facility manager) is very helpful and courteous! Her property was always clean and well maintained. It's a great location (right next to automotive repair, a grocery store, and thrift store), so you can plan other things while in the area!

Very a very good experience and would always come and tell someone to come

Very clean facility. Helpful staff. Great prices!

I HV been here couple years now. Christina is a very helpful & knowledgeable employee! She is an asset to this company! Always pleasant & willing to assist!

I have had not a problem with this place. They have always reached out to me when and if need be. They’ve always serviced me when I neeeded. Mrs. Christina had always made it her business to be personable with me and ensured that whatever I needed was provided. If you go anywhere else you’re a FOOL!!!! This place has been everything that I e needed and had gone above and beyond the call of duty. This is not a robot texting. You can google me Nedia Prejean. Thank you all seriously!!!!

Delaware location in Beaumont is Secure, climate controlled storage. Super clean facility. Convenient location. Easy access with the app. Top notch customer service, and friendly attitude from Christina in helping me settle on what size I needed. She was very patient and eager to help. My only complaint keeping me from leaving 5 stars, is the space was advertised as 5x10 but in reality is actually 4x9.5.

Excellent storage facility. It's extremely clean and appears to be safe. The manager and assistant manager are willing to do whatever they can to give excellent customer service.

We got really friendly service & answered all of our questions. The building is in great shape. Christina was great. Jeff was too.

Christina was very helpful, used the facility for 6 months now and no complaints very friendly and knowledgeable staff!

Fantastic storage unit! Very clean with easy door and elevator access through phone app. I was a little confused on how to open my unit but the very helpful Christina at the front desk walked with me to my unit and showed me how to open it. Turns out, I was at the wrong unit! 🙄 Silly me! Very happy to know that my stuff is safe and secure on the second floor of this excellent facility! Highly recommend.

Great staff and the higher price definitely reflects their goals here. I will continue using them.

Christina is very nice and pleasant to talk to. She is very informative and detailed about the storage and the spacing.

Caritina at the front desk delivered exceptional customer service. She guided me through the process of renting a storage unit. She was very thorough in explaining the different options I had and gave me a nice tour through the building to show me what Public Storage had to offer. Overall Public Storage is very clean and secure. Happy to make my decision to rent here.

Christina is the best. She’s very helpful and and knowledgeable. Please go see her. The facility is very clean and nice

Went to purchase a storage and The Manager Christina was so very polite and informative. She had so much patience and exceeded my expectations. The place is very neat and welcoming the storage unit is big and the height is very hard to find. I recommend this storage unit to everyone to try it out.

Christina helped us tremendously when we got locked out, I will definitely be using them again!!

Christina was wonderful and very knowledgeable!!

Excellent service. 5 star. Christina is the best.

Friendly customer service and very informative. Clean units and I would definitely recommend this place for everyone else.

Great place to store your personal belongings. Ask for Christina Giles! She will treat you right.

Went by shopping for a storage unit, and the staff is very helpful. They answered all my questions and the facility was very nice. So when I am ready in May to store, I know where I'm going. 😁

Doing this review at gun point! Jk. Really though the employees need more pay

Great customer service

Love this place and the lady who manages it

Makayla Celestine helped me, very professional. Quick service, would definitely recommend!😊