Public Storage Self-Storage Units at 8302 Garth Rd, Baytown, TX

Facility was clean and customer service was easy to work with Elicia was very helpful and made the move in process easy. Recommended!

I had a great experience at this Public Storage location thanks to Elicia. She was extremely professional, knowledgeable, and made the entire process smooth and stress free. She took the time to answer all my questions and made sure I got exactly what I needed. Customer service like this is hard to find.. I would highly recommend this location!

Update #3 - I was contacted by another decision maker who was able to resolve my concerns. Helen was able to extend a goodwill adjustment to my account and everything has been resolved. Thank you Helen! Update #2 - I was contacted by a decision maker regarding the rent increase, and I thought I had everything worked out. I turned off autopay until the issue was resolved, but before I could turn it back on I was change a late fee, and they charged me the $15 I disputed (the difference between my previous rate and the new rate) after I told them I would contact the bank and ask them to resolve the dispute in favor of Public Storage. Very disappointed that what I thought was a reasonable resolution has devolved into another issue I have to deal with. To top it off, the only autopay method that they are allowing me to use is direct debit from a bank account. That’s not how you to treat a customer who had a valid concern yet was on autopay for 14 months. I can understand this approach for a chronic delinquent customer, but not for one whose credit score is in the top 1% of the national average. SMH. Update: Avoid using Public Storage. The pricing is predatory and is nothing more than a bait and switch. In a little over a year my rate increased by 100%, from $30 to $61/mo. Also, the staff is very quick to respond to positive reviews, while less than favorable reviews do not receive a response. This behavior only confirms that they are not genuinely concerned about the customer experience. This will be our last month renting a storage space from Public Storage. This is a new facility so it’s nice; however, I received a notification that the rent would increase from $30/mo to $46/mo. This is an increase of 51%, after only renting a space for four months. I would recommend that anyone considering renting a space at Public Storage be cautious regarding rate increases. There are less expensive alternatives in the area that will meet my storage needs.

David was awesome!! Great service!

I love this storage unit. It’s new and clean and affordable. Highly recommended.

Elicia is a wonderful employee, took the time to really help me.

Elicia was great! She explained everything in detail! I will be referring family & friends!

I went to find quotes and look for boxes and the young lady that helped me was very helpful on explaining everything to me her name was Elicia I would for sure let friends and family know about this place

My experience there was great thanks to a worker there by the name of Mrs ASHLEY. She is a great worker and helped me with all of my questions and needs in a timely manner.

Great Place! Ashley is always helpful when I go inside about my storage.

I've had a great experience with Elicia and staff. From the moment I first inquired about renting a unit, they were professional, courteous, and extremely helpful. They took the time to walk me through the options, answer all my questions, and made the entire process smooth and stress-free. The property is always clean, well-maintained, and secure, which I credit to Elicia’s attention to detail and commitment to quality. They’re quick to respond to any concerns, and it’s clear they care about their tenants and the facility. If you're looking for a reliable, safe, and professionally managed storage place, I highly recommend Elicia and this location!

Great customer service and a really clean environment. Had all my questions answered professionally and politely.

Very professional environment and amazing customer service! Elicia is literally a pearl and she met all my needs. Truly exceptional experience!

Thank you Elicia for being so patient and informative. The customer service was great, and I felt welcomed. You made me feel comfortable doing business at this location. And I would recommend this location to family and friends.

Elicia is amazing! She is very knowledgeable, friendly and patient. She explained each options available. I recommend going to her if you are in need of finding a home for your things.

Ashley is the best always nice and helpful

Ashley is very helpful and a joy to work with

Very friendly and helpful women at our store. Clean neat and polite. Very nice

Great place

Great customer service

Brand new facility

I had to write this review because the lady named Ashley really helped me. She answered every question we had, and she was very understanding and kind.

I had a great first time experience with a young lady there her name was Elicia she was very welcoming and explained everything very well answered every question we had I'll diffently be recommend this location to anyone who's looking for a storage place

Ashley was a big help! Got my account setup in just a few minutes with no problems! Signed paperwork and that’s it all done! Thanks alot

Big Rob was most helpful!