Public Storage Self-Storage Units at 1601 Harwell Dr, Arlington, TX

Great staff and clean property!! Manager was very knowledgable about how things work, this is my first storage

Just stopped by P.S to inquire about a space and the property manager was really cool and informative regarding my questions i needed answered. Im definitely considering storing with public storage.

Public storage has the best CSR, Malijajuan, is very helpful. Thank you! 😊

Stop by Public Storage on Harwell to inquire about a space and Malijajuan the property manager was very informative. He was very nice and helpful when it came to answering my questions.

Today I stop by the Public Storage Harwell location to get some moving supplies. The property manager was very nice and organized. I highly recommend this location if you're looking for deals on moving supplies. Keep up the great work Mr. Fields.

Amazing Facility, Clean, Great Management, Secure Access!! I Appreciate Your Dedication To Providing Great Services To Your Customers!!

I’ve been working here for a couple of weeks and Harwell is an amazing property for storing your home goods. The property is well maintained and locked with security locks and cameras to ensure that our customers belongings are kept safe. I highly recommend this property for storing if your looking for great customer service upon appointments an a safe well kept property with easy access…

Ashley was es ver welcoming and very informative with all the rules regulations and any need to know . Thank you!

I cannot express enough how impressed I am with the level of service I received at this Public Storage facility, all thanks to Ashley, the exceptional manager on site. From the moment I stepped in, Ashley greeted me warmly and immediately made me feel welcomed. Ashley's knowledge about the company and the facility itself was truly remarkable. She answered every question I had with confidence and clarity, demonstrating her expertise in the field. It was evident that she knew the ins and outs of the storage business like the back of her hand. Not only was Ashley incredibly informative, but she also went above and beyond to ensure that my storage needs were met. She took the time to understand my requirements and offered valuable suggestions that will help me choose the perfect storage unit. Apart from her professionalism, Ashley's genuine kindness and enthusiasm for her job truly stood out. Her exceptional customer service skills made the entire process smooth and hassle-free. The facility itself is clean, well-maintained, and secure, which is a testament to the management's dedication to providing top-notch service. In conclusion, if you're looking for a storage facility with exceptional customer service and a friendly, knowledgeable manager, look no further than this location. Thank you, Ashley, for making my experience truly phenomenal. I highly recommend this facility to anyone in need of storage solutions.

Initially I gave this location a 5 star review during the company being identified as simply storage. However since it has been brought to my attention that public storage has now taking over the property things have gotten very difficult. The first problem that I ran into is that simply storage had sold the property to public storage and later changed the rates, once informed I should have made preparation to change properties but I continue to rent a space. Second I received a phone call stating that there would be a change in how we would be able to access the units over the phone. Last I arrived at the location trying to access my unit but there was no one there on the property. I was fortunate enough to be able to reach the tech support hotline after making many attempts. This was a difficult time for me, I received so many technical error issues just trying to initiate communication to them . I remained calm but highly skeptical about doing business with public storage in the near future. Last but not least I received a phone call after hours of operation from I'm assuming the property manager after making many attempts to reach her. During the time of me conversating with her I inquired how would I be able to rent a space with there being no one in the office. She replied," there was a trailer located next to the property where they were allegedly to be". I kept my next response to myself, debunking that statement because when I approached that trailer as well it was completely dark. Also if this statement was proven to be true there should have been some sign on the building or indicator stating that they were now located in the designated trailer which they may actually be operating however for that day they were either not responding appropriately or not there. If a senior citizen was to be challenged with all these dilemmas Im almost certain they would be defeated. For one, most senior citizens rely on face to face communication, also kinda skeptical about technology (referring to tech support). Second there where no signs informing you how to rectify your issue, meaning that the property managers or immediate staff would be moved to a nearby trailer.

Ashley was very friendly and helpful. Highly recommend this facility.

I recently rented this unit. I haven’t been back until today to find my lock that was an approved lock removed and a public storage and a red lock on my unit. I haven’t even been here a month yet. This should be illegal because I don’t have a payment due until March 1st. I’m highly upset about this. Now I’m sitting here waiting on the office to open. In the mean time I’ll be contacting my attorney to validate that this is illegal.

Best service ever !!!!

Karen was awesome

Really easy closing the account, but no direct way to reach Corporate team, not satisfied with being charged for a full month after checking out in the 2nd, no prorated option

In September this place was purchased by public storage and since I’ve been over charged in October and November. Public storage refuses to fix the situation and figured out a way to blame me for it. The customer service representatives I spoke to barely speak English and have zero customer service skills. On top of that the facility raised my rent 3 times in 12 months and were advertising the same size unit in the same building a few doors down for $100 less! I would never ever recommend anyone rent from them. Absolutely horrible experience since Public Storage took over

Tyrone here! Used Public Storage at this location and loved it! Anna was a lot of help and provided excellent customer service! I’d definitely use them again!

Anna was super helpful and friendly. She got me in and out very quickly

The staff were very understanding, helpful, and kind during a difficult time.

Anna was amazing I’ll give her 10 stars if I could. I was moving a 26’ truck by myself and she noticed I didn’t have any water or food in this heat she gave me a few bottles of water and a bag of pretzels. When it was time to move my truck I got stuck because it was huge she helped me out without her help I would have knocked a few polls down.

We loved this storage unit when it was Storage Choice. When it changed to Simply Self Storage we were apprehensive but they have been great….up until the point that they raised our monthly rent 40$ with short notice. We are looking to move our unit to another location.

Anna was a great help, she was kind and very informative about the property and the storage facility. I would highly recommend her to assist with all your storage needs.

Best service ever!

Derrick was fast and very knowledgeable! I had my storage in about 15 minutes. Thanks You Very Much. 10 Stars !

Derrick did a great job helping me move in at the last moment. Thanks Derrick

Simply self-storage and Derrick were a pleasure to work with! Excellent service all around!

Derrick continues to do a good job

Derrick is awesome ☺️ Very informative and friendly and kind, Thank you sir🙌🏿🙌🏿

Derrick is awesome! Every time I’ve had questions he has always been of great help Adding on to this review. I needed another unit and of course Derrick took care of me. He has the best customer service, very chill and always nice. He will keep my business.

Derrick is a great manager. He cares about the property and his tenants.

Love this place they are very helpful and courteous. Derrick is the best. He always so help and energetic. Thanks alot.

Derrick was very helpful. Thanks Simply

Derrick is a GREAT PROPERTY MANAGER!!! He has helped me from the beginning and still helping… very much appreciated

Derrick has exceptional customer service and support skills. He is very knowledgeable and courteous to customers.

Derek is so nice !!!! great guy really helpful !

Staff was very helpful and knowledgeable. Changing my unit to a different size was a piece of cake. Thank you!

Derrick helped me out with moving when I thought I wouldn't be able to. Thanks again Derrick

Great place to store your stuff, come see Derrick, he'll take care of you like your family!!!!

Great staffing. Derek made it so easy for me to get into a unit fast.

I can't say enough good things about Derrick. He was very attentive to what I needed and quickly got me situated in the perfect unit. He was very helpful with the lease and paperwork. Overall an extremely pleasant experience. I highly recommend this place to anyone needing storage.

Derrick was amazing , helpful and made sure everything was good including my gate code .