Public Storage Self-Storage Units at 2391 Claxter Rd NE, Salem, OR

Well since they deleted my review I just want to say, I will continue to write a review until public storage reaches out to us regarding the issues we've had for months now. June 2024 is when we were traveling from GA to Salem oregon. Called em up to ask about their units and wow sounds amazing, lighting, controlled temperatures, gated, etc. After about 4 or 5 months after paying $188 for the biggest unit to almost $300. We have been in contact with every single public storage here in Salem to see what we needed to do in regards to the mice infestation, the light that never worked, and why in the world did our bill go up $100 with all these issues going on? Called customer service and (i mean no offense when I say this) clearly there was a language barrier because most of the conversation was "how long does we have to move out of our unit so we don't have to pay again" you can word that about 50 ways and when they still have an issue understanding ya tend to get a little aggravated amd ask to talk to someone else. I get hung up on. So here we are paying almost $300 while our possessions and priceless items continue to be destroyed. I will pay that much for a unit that has all the things that PUBLIC STORAGE claims. Unfortunately your most prized possessions will now be owned by the mice

Well my husband andci saw there was an auction for a motorhome and thought this would be a great opportunity to purchase temporary housing for us. we drove 3hrs there and walked into a homeless camp set up in tge rv people had been living in the rv for quite some time, it was beyond disgusting and drug paraphernalia all throughout.. there was a fire that was started in the bathroom shower, feces in the floor, bees nests, mold, it’s was trashed.. now my husband and I and were expecting it to not be perfect but at least something we could walk into without worrying about it being a health risk.. it was absolutely nauseating the smell and condition in the vehicle was disguting and I can not believe any humane person could ever try to off this horrible vehicle knowing that it was in such unsanitary conditions.. they knew exactly what they were doing and had no shame in doing so.. I have dealt with storage treasures in the past and public storage rental too. and was a hood experience but to deliberately try to “off something in this kind of conditions knowing exactly what they were doing is beyond me and now my husband and I are left still trying to find something to live in temporary but now with $750 less than what we had.. this was a rotten thing to do to someone especially when times are this hard in life.. thank you very much for making life even harder and now will have to save again until we can afford to buy something decent enough to live in so we can go to work and not ask for handouts.. you should be ashamed of yourselves and the way you conduct business.. what an awful experience this was! They definitely do not have very good security on the grounds or this would never have been in such horrendous conditions!!!!☹️

This is in regards to the Claxter road location in Salem OR. Left my Truck at this location. Was supposed to be a 2 month thing turned into a 8 month stay. Truck was as i left it, but they had another vehicle park literally 4 inches away from my driver door making it impossible to get in. Managed to get into the passenger side, sadly wouldn't start had to get it towed. This is the part that gets this location a bad review. I tried 3 times to contact the site manager to inform them I would be removing the truck, never received a call back. The tow truck hooked up and left with the truck, I wasn't present a friend was, No one stopped the tow truck or asked to see the contract, just let the tow truck leave. It was around 12pm Saturday. I tried 5 more times to reach this location, no reply. That and 0 notification my vehicle was gone. They have no clue my vehicle is even gone, luckily I was the one that removed it. Anyone could rent a storage space for 20 bucks get the gate code drive in a tow truck and drive away and no one would know. Very poor security and very lazy site manager. Will never recommend nor use public storage ever again.

Amazing customer service , went in for a unit and the process was very easy with Amanda.

If I could give this place a negative 100 review I would. There are no cameras The on-site employee Amanda is incredibly, for no reason, rude. And our storage unit was broken into and as of yet nothing has been done about it. The fencing is not secured people can walk in and out through the back.

well, the automatic system makes it easy to pay bills and open the gate. technology at its finest helping us save time and energy. thanks for your service. I have been a customer for years now.

Super nice people! Don't hesitate to help when ot comes to getting the rental process done. So you can move on with your business.

The manager at the calxter facility, Amanda was so helpful and may I say the facility was so clean!!

David was very helpful in my needs

Dave is great and helpfull

I only came in to compare prices with other competitors and I was welcomed with a smile. I'm happy I picked this facility. The property manager Amanda is amazing. She is very caring and helpful. She keeps the place spotless.all u have to do is say "like a good neighbor Amanda is here" and she is there to assist u with anything u need. Thank u Amanda ur awesome.

Amanda was great. So friendly and helpful. I will recommend this location to all of my friends.

The manager Amanda at the claxter location is very helpful and honest she is amazing and works with u and reminds u all time about late payments and any issues GO AMANDA!!

A very. Large storage for. A great price.

I recently rented a storage unit at this facility, and I couldn’t be happier with my experience. The manager, Amanda, is incredibly friendly and accommodating. She answered all my questions and made the rental process smooth and hassle-free. The cleanliness of the facility is impressive. The units are well-maintained, and the entire area is spotless. The units have light bulbs in them and they work!! When mine burned out here came Amanda with a long pole and changed it for me! The prices are fair and the units are huge. I think they're bigger than what they say they are lol!! And.... one unique feature that stood out to me is the porta potty on-site. It’s convenient for those moments when you need a quick restroom break during your visits. Most places don't have one, or it's in the office and you can't get in there after they close shop hours. This should be required at all storage units. Overall, I highly recommend this storage facility. Amanda’s excellent customer service, the cleanliness, and the thoughtful amenities make it a top choice for anyone in need of storage space.

Very expensive for the size and does not have employee on staff

Facility was fairly clean and temperature controlled with decent access hours. The reason for the low score? They get you in at low prices and then will bump your monthly rate.. I started out at $49.99 a month and by the time I closed it a year later it was $238 a month.

This location of public storage has been acceptable. When we moved into the storage unit we had to provide our own light bulb for the wall to have light because the one in the head in there was dead. The on-site management has proven to be flexible and compassionate with effective communication. However, the only bathroom being a Porta Potty falls below expectations, especially with the price of storage yet again going up in January 2024. Most public storage locations I have found to be exemplary, and this site seems to be working toward that standard.

This is by far the best storage facility I've used. It's affordable, it's always clean. The best part is Amanda in the office, that girl is on point! She is always friendly and she definitely knows what she is doing, as long she is there I know my stuff is safe! All around great storage facility!

I was sent a survey that I didn't complete...sooooooo I will come here and say THANK YOU for being an easy place to do business with... lock and everything? Bravo! Cause I won't name names... but there was a place down further into salem... not open, no one there... here I sat with a loaded truck and a garbage day behind me....The hours of operation with no way into anything ? Beyond upset 😡 so public storage...thanks again

The gentleman was xteemely polite ,and very helpful. I really felt he was genuinely giving me the best deal he was able to. I wish more people were like him when it comes to their business

Thank you very much for the all of the wonderful help, you really have great skills in customer service Amanda. Located at Claxter road Salem Oregon. I really appreciate all of your help

Amanda was amazing. She was very helpful and answered our questions. Perfect customer service

Amanda is amazing. Awesome customer service.

Amanda is good thank you for all your help

If your Republic storage and your deal with Amanda on claxter she's amazing

I believe her name was Katherine, but she was definitely helpful, commutative, and patient. Thanks for your help!

Kat was so helpful and kind, could not recommend this place more!

The moving process is so tedious and stressful, but Amanda made it so much easier. She answered all of my question. Her customer service is A+.

So I started my day today with the goal to find a storage unit, and it wasn't looking great I almost just went home and called it quits, that was until I came to this location and let me tell you Amanda will answer all the question you have and go above and beyond she showed me some units that are available every unit is nicely swept, its an older property for sure but its kept clean 100% recommend.

Amanda was so helpful and kind 100% recommend this place 🤍

Amanda is a hard working employee before she showed up here this place was always dirty trash everywhere I have noticed a BIG change she is amazing

We got a small unit for our cleaning supplies and equipment since our garage was being taken over by everything the entire process was fast and easy would recommend

Not secure AT ALL! Basically a free garage sale for all your stuff - everything here is up for grabs!!! They fool you with a great price promotion at the beginning, but this location is shady & staff will deny that theft is regular here. Staff is woefully incompetent, providing a bad attitude AND bad service. “Amazing” Amanda (per other BOGUS reviews listed here) actually went so far as to threaten me! It’s clear they don’t have a clue how to operate their business.

Amanda was amazing. She answered all my questions and got me into the perfect sized unit to fit all my stuff. Would recommend this location to anyone.

Amanda is amazing! From the moment I walked in she greeted me with a smile. Fantastic customer service too. Wish everyone was as friendly

Do not recommend for RV storage. Had catalytic converter stolen off motorhome and then a few weeks later someone broke into the RV and stole items. Very sketchy location, not a lot of security.

Not fun