Very patient .Your wonderful.
Marie was very helpful made sure that I had a unit close by the elevator..also it was very refreshing hearing an east coast accent I totally recommend this location and their promo offers were definitely worth it thanks again Marie
Marie was the absolute best
Don’t get fooled into the low prices! It’s only for sign up. They increased my rate on month 3. They have complete control of upping ur rate! Plus the spiders at this location are horrible! Worst experience ever.
Oh, and you will never get a hold of on-site people. She’s always gone, but great at asking new people for good reviews.
DONT BE FOOLED INTO RENTING HERE. Go to another place!
Ms Marie is awesome & very helpful. Thanks Marie
Wonderful service from marie
Mark called me to let me know that I left my garage door unlocked. I came, and sure enough, it was unlocked with my locks closed. I forgot to give him a review, so Marie told me his name is Mark. I TRULY APPRECIATE IT, because I had itms that are priceless to me in my family in there.
Great place. So clean and friendly. Marie is an angel and very helpful. Would store here again in the future.
One of the smoothest business transactions I've ever had.
Reserved a storage unit online in just a few minutes.
Customer service when I arrived was outstanding.
Marie was absolutely wonderful. Professional, friendly, extremely helpful, above and beyond customer service. She's a gem.
Unit was clean and ready for me to move my stuff right in.
Only negative is that there is no light in my unit so it's very hard to see.
Marie really goes above and beyond!!
She was a tremendous help and I really appreciate her!
Marie the manager at the Sunset Rd location is a very nice person. I've ran into a few Public Storage managers at other locations that weren't.
The staff working at this Public Storage (Maria, I believe her name was) are very kind, attentive, and helpful. I was able to get a storage unit fast and with little notice. Seems like the place to go if you don’t want to worry about the stuff you’re storing. I recommend this Public Storage for fast, convenient, reliable and helpful service.
I just want to say thank you so Much to the staff of the Publicstorage off of Sunset in Henderson Nv. I have had my storage with them since 2016, when I moved back to Cali.
Thank you Maria
Clyde saved me money on my unit and was very nice! Great location to store at!
Maria is absolutely the best. She can provide a seamless experience when in need of some extra storage. They have controlled environment units for sensitive items. Look to speak with Maria when seeking more space.
From the virtual assistant to the Rep at the property (Denise) Everyone was helpful, respectful, informative. I am a company owner and don't have a lot of time on my hands. We ran into a situation in which we needed a space quickly. They got us what we needed same day at a reasonable cost and super helpful with setting up the billing side of things. Great Job!!
Miss Marie is an amazing person, who deserves a raise.
I was overcharged $30. Called customer service they said they would fix it but haven't done anything. Now I have to move out and find some other place before they overcharge me again. So much wasted time, money and effort. I wish I never used public storage.
Marie the public storage manager at this branch helped me even though I walked in at closing and saved me still served me with a smile.
Experience getting this storage space was great. Smooth set up and assistance thanks to Brian. He assisted us with usage of the gate and where the unit was located. Also very helpful with the useful of the locks. If you see this just want to say thanks again for your assistance.
Marie is an absolute gem! She was so informative and helpful, she gave me all the information I needed to make the best choice for me. She was just the sweetest, most professional representative I could have asked for! 10/10 customer service and conversation!
Local staff were great but just do a reservation online, don't do anymore than that until you get on site and see your unit and then complete. If you go through the whole process, electronically move in giving your CC # and it's not the space you needed, getting your money back is a nightmare. You are charged right away and if the space won't work, you are hooped. Local staff are great, national customer service is terrible. The only option I'm left with now is to dispute via my credit card company.
** You may be discouraged but I’m still out $30 that you shorted me in my refund. If you sincerely are looking to improve, return the balance of my refund. Local staff took care of me, redirecting me to another site that had the unit I needed. Ironically, in this senerio, you have my business for now because of the time crunch I was in but I’ll be back in February and have found an alternative vendor to switch to. Return my $30 balance and I would plan on staying only because of the positive experience with local staff.
I had some issues reserving my unit online but coming in to the physical location was a breathe of fresh air ! Marie was so nice and helpful she made everything so easy. Definitely recommend this location.
Very Overpriced for Basic Unsafe storage. When I first opened a unit with them it was $55 recently as I moved my stuff out they were trying to charge over $100 for a small unit. Very dirty facilities, they never have staff on the premises and one not very good dolly for the entire property to share. I highly recommend looking for other storage options!
My biggest rave is about Marie the property manager! I love her customer service skills and her knowledge and professionalism. I have enjoyed dealing with this company and they have made things very easy and seamless for getting my things into storage and keeping them safe.
Marie at Public Storage is the best manager! She helped me switch a unit from in the sun to a better unit in the shade. Thank you so much Marie for all your help. Very professional and helpful property manager! 5+ stars for Marie always the best!!!!!
This Public Storage is great, and Marie is, hands-down, the most personable, compassionate, and professional PS employee I've ever had the pleasure of working with! Five Stars.
Moved all my stuff in last minute today and of course I ran into the lovely ms marie she was awesome and great first time renting any storage and she made me feel very comfortable:)
Marie is the best! She is so kind and quick to return calls, she’s compassionate and cares about what she does. I’ve utilized this facility for almost a year and have never had a single issue. 10/10, thanks Marie! 💜
The storage unit is ok, I've gone in and out several times now, no issues whatsoever. We were saved as another storage had run out of the conditioned rooms, but they had one available here. It seems nicer than our original choice. Ms. Marie was very friendly in showing us around and finalizing our transaction.
Brian was the best!!!! We had a last minute emergency and he was so attentive to all our questions. Brian and Public Storage saved our day. Amazing service and the app is so helpful. 10/10
Maria is amazing and so very helpful
Public Storage Facility is a great place to store your property. Secure, clean, and the Staff is really helpful and Professional. Especially Marie, who was great in all areas of the business
It’s been wonderful having my belongings stored here at Public Storage for about two years. There’s never been an issue. Marie has been great and oh so helpful. She’s always willing to answer questions and provide advice related to storage. I highly recommend using this facility for your storage needs.
Marie was very polite & helpful. Walked me through everything. Strongly recommend
Awesome service by Marie
Friendly , very helpful in helping me with getting my strorage
Ms. Marie took care of my storage needs. A pleasure doing business with her.
Employee Marie who helped us out was very helpful and friendly.
I had a great experience renting here, Marie helped me out so much over the past 2 years, I would recommend anyone looking for a storage place to use this one
Maria was very polite and helpful finding me a unit I needed
Unreachable over the phone!! EVER!!!
UPDATE: I don't want to do online research nor text a robot. I want to speak to human being without having to drive to the physical location to ask one simple question about my account
Very easy move in process. Received the 50% deal for Fourth of July. Registering only took 20 minutes. Easy and straight to the point.
Hello everyone , I Want to share my experience with you about this facility.
I been a loyal customer for a while , Marie here is the manager.
Recently I got into some life personal situation, I have talk with her and she was able to help me to organize my stuff and move out.
I will come back in the future again if I will look to store my stuff.
Thank you Marie for being kind ❤️
Manager Marie has been helping with my corporate unit for over 5 yrs now. She keeps me updated and communicates with me regularly. She's a huge asset to your team
I know Marie since 1997 & has always been kind & friendly. Excellent service
Excellent personal service and help-Thankyou
Marie was very nice and helpfull.very sweet lady,Helped me alot.
Very clean great service marie is the best!
DO NOT RENT A UNIT HERE!! My hubby and I got our unit physically broken into & it just caused such an inconvenience!! Not to mention there’s squatters that hang around this area and can easily go in & out the property!! Even if you get insurance covered they make it so difficult to address everything and all we got from management was a lame “I’m sorry.” No empathy whatsoever it’s very frustrating especially after we had to move out! The last thing we needed is getting our belongings taken and the value of our things are irreplaceable. We tried getting a transfer to a different location but they only gave us a different unit. When we came back the next day after discovering that someone broke into our unit, the hole is still there!! Who knows if that persis staying in there over night! Definitely save yourselves a headache and a migraine!!!!
Process was quick and easy! And price was a lot cheaper than what I was expecting! Marie was a great help!!!
UPDATE 05/10/23
PRICE JUST KEEPS GOING UP!!! the only reason I gave it 3 stars is because Marie is sweet. I was under 100 .. added insurance just because: and now, it’s at 170. For such a small space!!!! Now, I have to move all of my stuff to my other storage which is further but at least they are still at $60 for a bigger space than this one!
I've worked with Marie for from 2010 till present and I've had nothing but great experiences with her. We need more people like Marie!!
Marie was always helpful anytime I had questions and timely with returning phone calls. Thanks for all your help, Marie!!
Marie is great very friendly
Manager was super nice and made completing the sign up real easy and fast. Grounds seem very well maintained and secure
Walking into this establishment, I received a warm greeting from Marie who just so happens to be from my home state of Rhode Island. She was so friendly, helpful and informative. She gave me a tour of the property/unit and overall made me feel like I made the right choice. She was so professional and courteous. I would highly recommend this location to anyone who needs a storage space. Marie deserves a raise!!
Wonderful service from Marie. She assisted me in any way I needed.
Marie was one of the nicest, considerate and helpful people I have come across since I had to make an impromptu and hectic move in January, as fate would have it I didn't get the place I was planning to move into so I needed to get a temporary spot for my things. She made sure I got a big enough unit for my 2 bedrooms worth of stuff and made the overall experience wonderful which I did not expect from a Storage place. All in all if I ever have to get a storage unit, as long as Public Storage on Sunset has Marie I will for sure be back when the time comes. Thanks again Marie! You were absolutely phenomenal!
Very helpful staff by the name of Keri and nice and clean !
Marie at the front desk is such a sweet woman. She really went above and beyond to make a stressful day end on a very positive note. I highly recommend this particular public storage. I price shopped and on top of the great service it was also the best deal in north green valley. Unit and entire property are clean, secure and safe.
If I could rate this company below 1 star I would. Absolutely the most unprofessional storage company in existence. I had a reservation for a storage unit on the green valley pkwy store and they canceled my reservation without speaking to me. When they told me the reservation was good until today, which is the 5th. Then we go to this location 4056 e sunset and no one is on property. I've been waiting since 11 am, gone through 4 customer service agents, and no one can even get the person who is supposed to be here on the line. This seems to be a very common occurrence. Even at the green valley location. The day of our reservation we went during their open hours and NO ONE was there. I'm not sure how they like to run things but it is purely unprofessional. I just want to look at a unit to see if it will fit for our things. For you to not even be able to reach a property manager that legitimately is supposed to be living on property is unbelievable. This is absurd. I ask customer service to speak to a manager to be transferred to another customer service agent. They won't even let me speak to someone above them. When I call other locations to get someone close by to come over to help, no one even wants to answer the phone. I finally get to a escalated specialist and she is just so kind and is frustrated that she can't even get in touch with the district manager. How is it that even the customer service agents are upset over no one being on property? That should tell you all you need to know. Get it together public storage.
Marie was super helpful during the move in and out! Highly recommend!
Marie was Amazing went on and beyond to assist us very friendly and helpful Thank You Marie wish you the best and Thank you for taking the time to help. Go see Marie for your storage needs.
It's smells, the elevator gets stuck and traps you inside.
Marie is so kind, considerate, and informative. I have had a very good experience renting at this location and I would definitely recommend.
Marie was very nice in helping me find the right space
Marie was a wonderful help at short notice and gave me a great deal
Marie, was out going. She was very helpful and polite. He has a personality out this word and I love it. She has great customer service skills.
Marie, the Property Manager, has been so helpful to me and my team while we have been on-site. Always greets us with a smile and a helping hand. Thank you, Marie!
5 Star Marie! Marie is excellent! Marie is the best!
I've currently had my stuff in this storage for over two years no damages to my belongings. The property manager Marie is amazing she always goes out of her way to make me feel appreciated even when I'm late on payments she gives me a courtesy call. I never have to worry if my stuff is safe and secured if you choose any public storage this one is the best! My only complaint is it's hard to get through when you call but nonetheless I love mrs Marie ❤
Marie was wonderful. She helped me manage my insurance, set up an online account AND helped me make a payment. All in about 10 minutes. God Bless her!
Marie was so helpful and always nice! Thank you definitely a great place!
Just spoke to Marie, the customer service oriented, courteous, professional, and very helpful gal at Public Storage at Sunset Rd in Henderson.
I called to request a stop of the payment increase for my storage starting October 1st, as it was a second increase in less than 6 months in 2022.
Immediately, Marie offered to put in a request to cancel the storage payment increase, and the request was accepted. Marie also said that hopefully I am the winner of the sweepstake, because it pays for my storage with Public Storage. Marie asked me to give her a call if I am the winner of the sweepstake. I promised Marie I would let her know if I win.
I am automatically in the sweepstake, because I have autopay with Public Storage. I wish more Public Storage employees would be company knowledgable, courteous, professional, and customer service oriented as YOU are Marie.
Thank you Marie, for your prompt and professional assistance.
Great customer service from Ms Marie
In this day and age of impersonal customer service and computer/app EVERYTHING, MARIE is a god send and breath of FRESH AIR. Our face to face interaction got me wonderful customer service and a reduced monthly fee. She is AWESOME !
Nice people and reasonable
The manager Marie was so nice. She helped me out with everything and was very patient with me.
Marie was very helpful. Helped me out quickly and perfectly. Units are good sized and clean facilities. Rent here first!!
Ms. Marie kindly helped me with picking out a smaller storage. Very kind and helpful!⭐💥
Marie is the best! Great service, quick and easy. Highly recommend this location. Definitely ⭐️⭐️⭐️⭐️⭐️
Thank you Marie as she found my unit mislocked & called you. Again thank you
Very great customer service from Marie! 10/10 reccomend!
Traditionally storage facilities are sterile and functional, but Marie brings this facility to life and makes you comfortable that your important items are well cared for. She is not only accommodating, but genuinely cares about more than just collecting rent. If she left we would change locations as this property is not at all close to us. We have to consciously drive out of our way to get there.
Marie she's a lovely manager, very helpful even though I got stuck on the traffic. It was a big helped we made on time. This is my relocation on this lovely State. Thank you Marie with all your understanding & big heart.
Marie was an amazing help, she was able to answer all my questions & go above my expectations.
Marie did great job easy to work with
I like the facility, it appears to be very clean. I enjoy the customer service that I have received from Marie, the Property Manager, thus far. Whenever I ask Marie a question or need assistance, she's there to help.
Vonda
Marie was such a great help. Made it all easy and smooth. Public Storage has a Gem there. Awesome experience and definitely will refer to them again.
Marie was such a great person to work with. This is my first time getting a storage unit and she was so kind and polite answering all my questions. I don't usually leave reviews but she definitely deserves the recognition there. Thanks again Marie!
Definitely had a great first experience with miss Marie!!! She had just clocked out snd still gave me the time to get into my unit which I was even late to get To. It's very safe and practical way of handling a storage unit. Such a kind woman! Maps and easy access huge plus!! Thanks again will definitely recommend!!!
We love Marie , she was so helpful and made our experience smooth and easy !! Great customer service and so kind and helpful!! The best experience ever!! Stres free!! Happy Aloha Friday 💜
The storage unit is well priced for the size and a great location. Marie was especially helpful from the initial call welcoming me to when we moved in. She went above and beyond my expectations and recommend this location to anyone needing a storage unit.
Mari is a wonderful person she help me with all my needs you are blessed to have someone like this working for you all thank you
Marie is awesome!!!!!! She is delightful and gregarious!!!! She always nice when come in once a month to pay my bill. She’s an asset to your brand!!!
Nice storage facility. Conveniently located and Marie was so very friendly and helpful.
Move in was very simple. Very clean establishment and friendly staff. Would recommend to family and friends.
I am writing this review for Desmond Keven who is a customer Public Storage, Henderson, NV. He wanted to express his deep appreciation for the friendly and professional service provided by Marie. She went above and beyond to resolve an issue I had. Once again, thank you Marie.
Ms. Marie is amazing! she helped my mom and I find a storage place last year. She always kind when we come in or talk to her on the phone. Keep up the good work :)
Great rates. Debbie at the Sunset location in Las Vegas, NV was so polite and took the time to answer all my questions. Wonderful person.
I'm so happy with Ms. Marie at Public Storage on Sunset in Las Vegas. I had to leave town for a long period of time, and my unit was kept nice and safe. I received calls from her on a regular basis. I personally felt my property was well look after. Thank you Public Storage.
Shelly at the front desk was extremely helpful with everything involved in storing our belongings in our unit. She answered all my questions and had a few extra packing supplies we needed at the front desk. This public storage was a life saver! I’ll rest easy knowing my belongings are safe
Marie,was so patient and helpful
Marie was great. Answered all my questions and concerns. Good experience.