Public Storage Self-Storage Units at 51985 Hayes Rd, Shelby Township, MI

Love this location. Always a good clean environment and good people. The manager Jodie is a pleasure to deal with, and is always prompt on getting back to me for any of my questions.

Great place. Shoutout to Jodie- She is the best at resolving issues and finding out the information you are needing and looking for. Thanks for always being such a great help!

This place has top tier customer service! Jodie by far is one of the best customer service reps that I have ever dealt with.

Awesome place! Jodie was so kind and helpful when i needed her!

BEST CUSTOMER SERVICE! Jodi helped with a few issues I had 10/10 best service I’ve had shout out the Jodi for being a real one!

Jodie was amazing and so helpful corporate customer service was absolutely no help so thankful for Jodie’s Help

Great service very friendly!

Jody has been a great help to us multiple times! Always goes out of her way to help with our needs! Definitely recommend!

Came in to check prices. Super clean and great prices on top!

Jodie and Kristi was so caring and helpful. They each deserve 10 stars apiece. Thank you sooo much ladies for your warm and friendly hospitality!!

Jodie and Kristi helped me out to resolve my concerns.

Rick is top notch. Excellent customer service.

Jodi was amazing and very friendly and helpful with the process of getting us our rental unit!!! Michelle

Jodie was great to deal with setting up my new unit

Jodie was AWESOME!!!! The customer service is STELLAR! They helped me solve ALL my problem! I LOVE this Public Storage!

Dany was so pleasant to work with. Very clear with instructions. Quickly helped myself and my Husband. The app is easy to use. Must visit if needed. Very clean business!!

Jodie was very Kind and helpful. Gave me a great promo on a great deal. Definitely come see her

Office is not open when you need it, app only lets you pay by checking account, no card payments. On site office doesn't even have reliable hours. Can't ever reach anyone by phone. Very upset

Jodie gave very good service. Thank you!

Jodie was amazing with always being there and assisting me with any and all of my needs. She is always great. I would recommend to others

Jodie was such a huge help!! Always polite and informative!

really great prices, super clean location and Jodie was very helpful with helping pick the right size unit for my storage needs

Dany is terrific. Was a hugh help!!

Jodie was very helpful. Please get be her a raise.

Jodie was oustanding!!

very caring, and the most helpful thanks Jodie

JODIE ROCKS!

Jodie was the best! very professional and helpful with all the information I needed to make a smooth transition. Thank you Jodie and public storage

Jodie was very helpful. I appreciate you!!!

Stopped in to get prices on 2 units. Jodie was super helpful and very knowledgeable of things.

OKAY STORY TIME : I WAS STORAGEING , MY THINGS AT PUBLIC STORAGE ON 18 1/2 MILE & MERILL ONLY WAS THERE FOR 2 MONTHS THE REGULAR MANGER TERESA SHES A VERY NICE LADY SHE WAS OFF FOR WHILE DUE TO AN ACCIDENT , THE TEMPORARY MANGER TRACEY THAT WORKS THERE NOW VERY VERY GHETTO UNPROFESSIONAL , SHE TALKS CRAZY TO YOU , SHE HAVE AN ATTITUDE PROBLEM THIS LADY JUST MESS , AND EMBARRASSING.. I WENT IN THE OFFICE TODAY TO LET THE ON CALL PROPERTY STAFF KNOW I WAS MOVING OUT WHEN I SAY I WAS FRUSTRATED WHEN I FIRST WALK IN CAUSE EVERYTHING BEEN GOING ON AT THE PUBLIC STORAGE ON 18 1/2 MILE RD … MS JODIE LITERALLY WAS EASY WITH ME AND I CALM ALL THE WAY DOWN SHE WAS SO SWEET AND VERY NICE , AND KIND TO ME & MY HUSBAND, SHE ALSO WAS VERY UNDERSTANDING, I MOST DEFINITELY WILL BE COMING TO STORAGE MY THINGS AT THIS FACILITY… MS JODIE THANK YOU SO SO MUCH AGAIN ….. -CIERRA BUTTERFIELD

Stopped in to buy boxes and Jodie recommended the storage packs a great price thank went back and bought another a few days later.

Jodie was so kind, patient and helpful. Highly recommed

Jodie is the best! Everything was super smooth and quick, she even took the time to show me multiple units.

Jodie was great! She helped me pick the perfect unit and was very very nice! Great service would highly recommend this location!

Stopped in at the location today to check on prices. Jodie help me and was very friendly and very knowledgeable. Thank you for all the information will be back when time to store.

Public Storage 51985 Hayes Rd, Shelby Township, MI. Thank you, Jody for answering my questions and taking the time to rectify my concerns. I appreciate your patience and friendly customer service. Thank you.

The manager is amazing!!!!

The staff is fantastic. However, the rates increase every 4 months without fail. The doors and elevators have regular maintenance issues.

Called around different locations looking for information and accommodations for units, very pleased with the customer service given, thank you Amanda.

Dany was excellent with her knowledge, patience, and customer service! Moving out of state but easily would have given her my business again

I had a good experience with Public Storage! This nice young lady named Dany was very helpful and knowledgeable. She helped me get exactly what I needed.

Very friendly and helpful.

Dany has been such a great help!

Sam was in attendance with Tabitha today at the location on Hayes and 22mile. He assisted Tabitha with everything which made the process easier and faster. Sam was awesome and both employees should have upgraded positions with Public Storage.

I was pleasantly surprised with your employee Sam he was extremely helpful and answered all my questions and concerns..I'm very thankful for all the help with renting my unit..Thanks Sam

Walked in office and Dany along with DM(Chantal) resolved my dispute right away and were very helpful. Thank you so much

Absolutely great experience...Your employee Sam Oakley went above and beyond to satisfy all our needs and questions...It was a honor to do business with Sam and I will recommend Public Storage to all my family and friends...Thank you

Danielle was great. She knew I was in a hurry and got me out quickly. Danielle was polite and professional . Thank you.

Gate is broken at least 5 times out of the year to where you can’t get to your unit. Price has gone up 60% in the last year and a half. Currently looking to take my business elsewhere

Like the touch less entry ad using the app, the auto pay is convenient. Not to happy about prices we started with one price then a week later price hike. Kind of bummed we gotta move

Very nice clean and friendly 👌

Well kept property. Sam is a pleasure to deal with.

Sam is awesome.

I had an issue completing my reservation online. I spoke to a lady named Dany and she was awesome! She went above and beyond to help me so that I didn’t lose my reservation. So far, I am very satisfied with the customer service and I know I will be a happy customer.

I have had to go inside a few times to take care of things and while I was there Tabatha was extremely helpful and super friendly.

Ryder was real nice and friendly, very helpful so far a great experience.

About 2 or 3 months ago my mom and I were in a bind due to two unfortunate incidents and we had to move and weren't sure where we were going to place our things. We booked another storage unit at a different company not only did that company take our money which we still haven't been reimbursed for none of the codes to access the gate to our unit worked. So we had no idea what we were going to do and luckily we were driving down Hayes and notice public storage so we stopped in and a nice lady whose name we forgot helped us out she was very friendly. We rented our unit but had a hard time getting it open so she introduced us to the property manager by the name of Ryder. Ryder was a tremendous help. He made sure things with our unit were working properly any questions we had he answered he was so friendly and always had a smile on his face. Ryder is a ray of sunshine my mom and I wish management were like him at other establishments the definitely could learn a thing or two. Thank you Ryder for making the time we had there pleasant keep up the good work your going to definitely go far many blessings to you! 🙂

Ryder has been great definitely recommend him!

Ryder is awesome Very knowledgeable. Friendly, helpful and efficient. I highly recommend this place and this guy.

Ryder was the best!!!!

Ryder was great cleaned the leaves from my unit

Ryder was prompt and professional with every step of the way! Start to finish this man delivered!!!

Crystal was very very helpful and polite!

I've had a storage unit here since 2005. Recently public storage purchased this facility and I've had the privilege to meet Ryder Moore. I'm handicapped and Ryder has been very helpful. I was reorganizing my unit to vacate and Ryder noticed I needed help and came to my rescue. He's a kind patient helpful employee that I've come to know and find him to be a great asset to your company. Normally I don't fill out these surveys but Ryder has gone above and beyond his job. He deserves to be recognized for what he has done for me. Thank you Ryder for all you have done. I'm sure this is a microcosm of how he treat your clients.