I had the most pleasant experience as a result of Donald and Christie (Site Manager of Public Storage on 30340 Gratiot & 13 Mile, Roseville, MI.) He offered customer service excellence in every aspect; I genuinely appreciate Donald and the service that he offered.
I give Kristi a 5 star rating!!
Great customer service 💯💯💯💯
A Very Pleasant experience and Great Customer Service
Sonja provided excellent service and was very kind. I would recommend this location and her to anyone
Sonya is amazing, great customer service, very helpful, and attentive
Donald was a lot of help with setting me up with the app and making sure I was informed about my storage needs.
Donald at the location on Gratiot in Roseville was very helpful courteous and kind there was no sense of impatient with him he was very helpful
Donald was very pleasant and informative or any questions or concerns. I definitely recommend this place
Donald was amazing walking me step by step in my rental process. He explained everything even when I asked more than once. Thank you so much Donald.
Donald provided tremendous help in regards to my storage unit, making it a really good experience, I so appreciated it, thank you so very much.
Donald is amazing. He is very helpful.
i really enjoyed my exprience at the Rosevill loaction. Donald was very detailed, curtious, kind and helpful. He is definetly an asset to this location. And I would definetly refer people to this location because of him!! Thank you Donald!!!
Donald at Public Storage was really helpful! I had a great experience and would definitely choose this location in the future. 😊
Donald was so helpful. He helped me with all my needs.
Great fast and customer service
Soon as I walked in i was helped and found exactly what I was looking for immediately, Donald assisted me with everything I needed to move and protect my furniture in the process informed me of everything I needed to know giving the fact that this is my first time renting a storage unit
The ONLY reason why I'm giving a 5 star review is because of Donald. He's been extremely helpful and absolutely wonderful with customer service. I've been a loyal customer for 6 years and the district manager Travis was absolutely no help at all; my unit was up for auction and he said he could take $50 off and NEVER did. Fortunately I was able to save my unit but having to pay it in full. I've had things stolen, a dead bird and a dead rat in my unit, with no empathy or compensation from the staff or corporate at that time. I should have removed everything when the new in box drone (my son's Christmas present) and a television was stolen (leaving the remote behind), but having to move everything from a 10x15 just wasn't possible for me as I was in an abusive relationship at the time and couldn't. So.... Take pictures of your unit every time you visit!!!!!! Watch your statements and emails because they'll raise your rent!!! Know that you CAN ask for them to review your account to get a cheaper rate and that you can get lien/late fees reversed, however it's taken off of next months bill and not credited back to your account. It never hurts to ask! There's still good people out there and at this location, his name is Donald!
Completed everything online in minutes. The website helped me figure out what size I needed and it was easy and painless to set it up. Definitely recommend.
Kristi was very helpful and a pleasure to work with
Donald was very helpful, took care of everything I needed right away! (Aaron O)
Donald totally rocks he was fast and has great customer service skills 👏🏼
Thanks Donald I appreciate your help and your support 🙌🏾🙏🏾
I really like this storage facility. I feel safe going there by myself, it’s very clean and the owner answered my questions & answered when I called him. They are always running Great specials to rent there, especially Online! You can’t miss it, it’s the Public Storage with the lighthouse out front! Give them a try, you will not be disappointed .
Great place ask for Donald!
Donald is always on time!!! I can never catch anyone at other locations, Donald is one person I can count on being in his Store..
Jodie is very efficient with business and just as friendly with her customer service it's always a pleasure when she's here ✌️
Donald good customer service representative not bad I would definitely recommend anybody to go to them because my stuff was outside and it was definitely still there the next day all of it♥️
Donald was extremely accommodating and very friendly. He helped us with with everything we asked for.
Donald was a great help finding the right storage for my needs. He went above and beyond! I would highly recommend public storage for your storage needs.
Donald was a lot of help and professional. Thanks a lot 👍🏽👍🏽👍🏽
Donald was great and very helpful with renting my storage! I would highly recommend!
Donald is amazing, extremely patient and a great employee at public storage. If you need a unit go see Donald!!!!
Thank you Donald for the help
Ask for Donald. He's Great, stayed 30 min after close to help me out.
Donald was amazing! So great and professional! Love this location!
HI This is Tracy Moore...I went to the Public Storage on Gratiot the customer Service was very helpful...His name was Donald...He was so helpful...Thanks So Much
Donald was SUPER helpful with my inquiry about rates and even gave me more options than I expected on how to keep my unit but also at affordable rate. Great customer service!!
Kristi & Jodi were the best help of everyone I’ve met who’s worked at this location
Donald was so helpful, highly recommend going to him if you need storage.
Donald was a great help, the best storage facility because of him! I will always use this facility, thank you!!
Donald is an excellent excellent person. He's very thorough and persistent.
Staff professional and facility clean
I knew my property was safe and it's a warm place to put your property
Tracy was amazing at the Roseville location!!
Heather was very polite and was willing to help us get the unit that we needed and to save us some money. We’ve been with Public Storage for a little over six years and we would recommend Public Storage for store your things.
Friendly staff, and great pricing! Indoor lockers are awesome can't beat it for the price, and it's locked in no raising the price on you for apparent reason.
Everything worked out perfect.
Kris and Heather are awesone!!
Great customer service, knowledgeable on selecting the right items for my storage needs.
Stopped in here after multiple places trying to find a place to store my stuff. The staff was friendly and helpful. Very clean location, highly recommended!
Julianna was great and helpful
I wanted to share my experience today. I want to say that Juliana was super helpful and very sweet. She made my day so much brighter. 😊
Tia and Heather were great! Got us set up with everything we were looking for! 😊
Heather & Tia are fantastic!
Top of the line customer service Tia was amazing, the storage unit and grounds are very clean as well.
Awesome Heather and Tia are so good and professional, I will be returning as a customer 😀 Yay and so friendly 😀...thanksabunch
Heather was really great. Good energy makes you feel welcome and was such a great help .
Great Manager (Heather) she is very helpful and friendly
Great manager always very helpful
Heather is fantastic and answered all my questions at least twice. She really made the process seamless!
Heather at Public Storage was polite, professional and very thorough. She asked all the right questions regarding size of unit and if I had enough packing materials. She even offered very helpful suggestions. Facilities were clean, well-maintained. I can always count on my beloved possessions being safe when I leave them in a Public storage facility.
Shopping around for a storage facility and chose this one because of Heather's great service! I ask alot of questions and she was quick with an answer and very honest. You won't be disappointed with Heather if you need assistance! The facility was also clean, unlike others in the area. Thanks Heather!
Heather has help me each time I go to public storage and she always have been great
The best person that I have came in contact with in public storage so far she is the best by far 😁
Heather was very nice and very helpful
Tina was very helpful great job
I stopped by this location just to get an idea of what I needed and because Heather was so nice I ended up getting a unit. Excellent customer service.
Heather was so helpful and friendly with the registration process and gave me many helpful hints as to make my experience here pleasant. Clean facility with plenty of security cameras. Highly recommended to all.
My store mgr ( HEATHER) was very courteous and helpful with my experience paying my bill/ answering questions that were very helpful/important for my needs, I would highly recommend her to anyone who has questions regarding outstanding service GO HEATHER👍🏿💕😎
Great Smile Wonderful attitude
Heather is friendly, enthusiastic and experienced. She took the time that was needed to clarify several issues related to our storage unit. I’m glad she was there to help me.
Ashley was a BIG help on picking and getting into my storage unit!
I recently moved from Seattle, WA to Roseville, MI and have very much appreciated the helpfulness of Julianna, this storage facility’s property manager, in getting me oriented to my new storage unit.
I got lost and some shadowey figure was following me 5 stars
Emily was very nice and helpful with getting me a unit last minute and found me a unit that was easy to get my stuff into
Very friendly and helpful
It's just a good place for short storage..
Emily was amazing thank you for all your service.
Jessica very helpful and consumer friendly
I love EMILY SHE SO HELPFUL AND AMAZING💜💜💜 Sam was also as helpful as Emily love renting from this location!!!!
The tour of the facility before being forced into something that might not have worked for me was a great experience
Emily at the front desk is always professional and polite..😁
Easy access and friendly service
Friendly, helpful staff! Great location! The manager went out of her way to help us find just the right spot! A+
The women where they were great very good service
The ladies here were very nice and helpful here.🙂👍