Public Storage Self-Storage Units at 31505 Groesbeck Hwy, Fraser, MI

Service is great Cassandra was very helpful!!!!

Cassandra is always respectful and is a wonderful person with great communication skills. Cassandra and Ashley gave me wonderful service

Cassandra is a great manager she is so nice every time you come into the office. I appreciate the service at this location every time I come in!!

Cassandra is so helpful and she is always so nice I enjoy coming in and speaking with her she always has a smile to great me with

Hate em! Up your prices everyother month , my place on Chicago Rd. Very drill Sargent like. Uncaring employees , when and if you can find them. Space when and if they want to open the door even though they're not at lunch. Just a very bad experience I do not recommend that establishment on Chicago road by the Oakland

The public storage on Groesbeck and 13 mile is one of the best storages that I’ve used. Cassandra the clerk was a great help and has been for the last few years. She’s awesome!!! I would recommend this storage facility to anyone who’s looking for a great , clean and Useful storage.

Cassandra is always kind and helpful, best storage unit ever!

I’ve been with them for 2 years now & my rate continues to increase for the small space. I live out of out of state. I value my time and made 2 appointments with Cassandra when I was back in Michigan and no one was in the office for our appointments. Bad customer service. I don’t might paying the rate they presented to me if they were good to me but they haven’t been. Horrible experience.

Great Experience!

Cassandra is the best and set up my app with mobile gate acess

🚨🛑🚨🛑🚨🛑🚨🛑🚨 🚨🚨WARNING🚨🚨 🚨🛑🚨🛑🚨🛑🚨🛑🚨 Seriously don't waste your time reading reviews less than ⭐️⭐️⭐️⭐️⭐️ Cassandra goes above and beyond to keep her customers happy, I have never had such a good experience with customer service until now. She is friendly and definitely knows what she is doing💯💯💯. Thank you Cassandra for such a good experience. Best Public Storage ever

I like the Bluetooth access.. I would give five stars but my rent keeps going up. Annoying! I'm usually not one for bribery so I'll give you four stars

Cassandra is the best I love her so much she’s very helpful and professional.

My moving day was like from the pits of hell! But from the start of my process, Cassandra was an Angel! She accompanied me to three units until I was able to choose the right size as well as price!!! She cleans this facility ALONE!!! As well as each time I see her she’s polite, never inducing her working day issues on to me!!! The last time I was in my unit, she was actually removing branches, parts of TREES etc which I said WHY SHE DID NOT HAVE ANY MEN AVAILABLE TO ASSIST HER But as usual she did not complain!!! Assisted me and continued working! Sandy is the BEST !!!!! She’s at the Fraser location!

Great experience very professional made me feel right at home

Clean and helpful staff

Had a unit reserved for weeks. Went to public storage with a uhaul full of stuff ready to check in at 3pm. Place was CLOSED! Was supposed to be open til 5pm. Had to go to a different public storage location and ended up having to pay MORE MONEY for a different unit because of THEIR inconvenience. No notification they would be closed early or anything. A complete waste of time & money. I'll never use this company again.

Cassandra was without a doubt one of the best customer service people I've ever encountered. She is friendly, knowledgeable and professional and she definitely knows what she is doing. Cassandra, if you read this thank you again you are the best!!!!

Cassandra was knowledgeable and very thorough with explaining the rental process and she was also very friendly.

Cassandra is amazing. She's polite, helpful and always has a positive energy/ vibe everytime I come to my unit.

Cassandra is an amazing person to interact with she always greets with a smile, and she is always asking how she can make things better, I appreciate her kindness and thoughtfulness. Her customer service is 10 out of 10 I always feel comfortable coming to her when something needs fixed.

Cassandra is soo amazing!!! She always helps and I'd very attentive to needs. She has stayed late for me more than once passed scheduled closing time. If I ever leave, she will be the reason I stay with public Storage.

Very friendly,clean, affordable

Casandra is So friendly and helpful

Was doing some research on public. Storage places and found one on Grosbeck hiway .and I found one When walking uno found two very respectful and very kind. And very nice ladies named Cassandra and teethey were very helpful on my decisions to choose a storage. Unit that benefited me I will definitely refer folks to your storage unit any time thank you both very very much

Cassandra the manager here is AWESOME. A bright light in a very cold, desolate world full of emotional robots who could care less about your problems. She listened to my issues in regards to my unit and handled them promptly and quickly, even after I had a small meltdown myself. Bravo to this woman. She keeps this place feeling MUCH less like an unempathetic "corporate" place, and more as a proper business that helps the locale. And quite clearly does most of it herself. Excellent work. Thank you.

Cassandra was very professional and kind took her time to tell me the different units and which unit would be best to get she's the best overall her customer service she went above and beyond to make sure I had everything I needed to move for the unit.

How fantastic are Cassandra and Dena. Both were so very helpful and had such a great personality. So uncommon these days. So glad I chose this place. Can't go wrong with these two ladies. Highly recommend.

I had the very best experience with Lindsey she was very kind extremely helpful and very patient I am not tech savvy and she was willing to walk me through the entire process staff like Lindsay makes me want to do more business in the future thanks

I don't know why they don't fix the pot holes. Next time I go in there I'm taking pictures of them. I told the manager before and she said workers were coming to look at them this week, that was at least 6 months ago. I'm sure they make enough money off people to fill in a couple holes that will cost a lot more when they damage vehicles

5 stars Cassandra helped tremendously.

My experience at this location has always been excellent. This location has great prices, it's always clean and it has a awesome property manager name Cassandra. She's very nice, very helpful and very respectful!

I have up did my rate for the public storage to a five star ⭐⭐⭐⭐⭐ Cassandra, thank you 😊 for up grading your, bathroom

I rent two units, Cassandra and the staff is fantastic. Highly recommend.

I’m so very grateful for all the help that I received from Cassandra. She has made a wonderful experience of dealing with a storage unit!! She’s also very professional and makes her clients happy! She loves her job and it’s very obvious.

My personal belongings still intact.

Pros, one of the cheaper storage areas. Cons, I arrived on a Sunday evening for the first time. The door to the inner storage units was not marked, and the main office was closed. Also the lightbulb in my unit is out. I will see how this goes. Update: Spoke with the office manager. She was extremely helpful and addressed all my concerns. She even changed the light bulb herself. I am very pleased with my decision to store items there.

I've had rodents and squirrels coming in and out of my storage unit for the last eight months in public storage refuses to do anything about it and refuses to call me about back about the situation I've done moved all my storage units out of public storage I'm on my last one now and I would never rent a building from public storage because of poor Management and district managers

I had the pleasure of dealing with Cassandra. She was very helpful and treated me like we were long time friends. The facility was clean and organized. I would recommend this Public Storage to anyone seeking a quality facility.

Dirty, HUGE chuckholes in their lot!! Guy living in his car always there gives me the creeps, place is disgusting!!!!!!

CASSANDRA WAS THE MOST HELPFUL AND KNOWLEDGEABLE STORAGE EXPERT THAT I HAVE EVER ENCOUNTERED!

Grayson was very helpful and patient. Will always recommend people here

Decent prices good storage spaces.

Nice place, good location. Grayson was helpful.

Quick and easy, Cassandra was friendly and helpful.

Grayson was really helpful, I would highly recommend this place

Grayson was awesome best experience I could’ve asked for thanks

Grayson was very helpful and took care of all my needs!

Grayson and Terri gave me five star service I'm going to miss Terri safe travels

Terri and Greyson were amazing. Super friendly, inviting and walked me through the entire process. Would highly recommend this location

Terri gave me five star service

Reasonably priced. Workers are friendly.

Terri gave me five star service and nice lady

Terri gave me five star service

Jennifer at Roseville and Terri gave me 5 star service

Terri game me 5 star service

Terri gave amazing service 5 star all the way

Terri was very pleasant to work with 5 star service

Terri is very nice and gave us five star service every time we visit the storage place

Terri help me and my wife with our storage answer all our questions she is amazing 5stars very friendly

Terri and Rick was amazing great customer service and very friendly

Rick and Terri gave me great service

Terri and Rick gave me five star

Terri gave me 5 star service since the beginning and meeting her was amazing

Cinnamon and Terry gave me five star service went over everything with me great customer service

Terri was great gave me five star service for a person to be coming to a public storage and to walk in the door and see her beautiful smile it just made my day a little bit easier she walk me through the whole procedure she explained everything to me

Terri gave me five star service from the first time I spoke to her very friendly lady 😊

Terri gave me five stars

Terri gave great service five star service with my move in amazing service

Terri gave me amazing service

Terry gave me five star service very friendly lady thank you

Terri gave me great customer service five star all the way on helping me get my unit door fixed

Terri gave me five star service

Terri gave me 5 star service

Terri gave me great service with my move in today.i definitely had five star service

terri gave me five star service

Terri was very helpful and professional... Definitely recommend!!!!

Terry gave me five star Service Great customer service

The prices are reasonable and you can access your items until 9PM

I love coming here this is my third unit with public storage and Terri and staff is always friendly

I had exceptional service here at Public Storage with Teri Cassandra Ashley and Mariah all these ladies help me to get my unit and I really appreciate them five star service all the way they went beyond the call

Terri was amazing very friendly

Rick gave me five star service i will recommend family and friends

Terry and Paige gave me excellent service five star all the way

Terri is very friendly and helpful family and friends

Terri gave me 5 star srrvice

Terri was great very helpful

First time renting a storage unit, Terri was very kind, and informative. I recommend this place to anyone who’s looking for a storage space.

Terri and Richard was great phenomenal nice lady Terri help me with my storage I definitely would recommend this to family and friends

Terry was very helpful and friendly would definitely recommend to family and friends

Simple. Convenient. Central located. Priced correctly. Helpful staff. Would rather have 24hr access, but it will do.

Great place to store all your stuff! Reasonable rates!

Terri and Rick provided me amazing service for my first time getting a storage unit. Terri was extremely helpful, and came with a positive attitude! I had a five star experience coming in and not knowing anything about getting a unit. Give her all the praises! 💕 Thank you Terri for being on this journey with me!

Amazing service by Caitlynn! She made our Sunday morning Chore of packing boxes much more bearable 👍🏻

Very helpful very nice

I found Caitlynn to be very courteous and professional. I felt she was genuinely interested in resolving my concerns and had the knowledge to do so. Thanks Caitlynn for your help.

Caitlyn was the best with helping get me all set up with my storage unit. Definitely woupd recommend coming here and having her help you.

Caitlyn provided Remarkable service, very professional

Catilynn was very helpful today very nice kady

They have been good. Got me into 10×10 within 20 minutes after calling. Customer Service has been friendly.

caitlynn, Alana, Rick, Justin all amazing people over the years. Just like storing in my own home.

They run the rent up frequently

Terri was very helpful with me and my sister in-law and patient thank you

Wow Terri needs to be at this store more often what a blessing to have met her

Terri is so sweet and helpful she stop her lunch break to help us i will recommend family and friends to this location and her location on 10 and mound in Warren

Alanna is very friendly /nice (:

Destiny was great! Very nice and answered all my questions.

Alana and Rick after signing in on line the next day Rick welcomed me in and put me in a locker quickly with in one day. I would definitely recommend this storage site!

Rick was exceptionally helpful. I had never rented a unit before so I had no idea what to expect but the service i got was great! Took me to my unit to be sure it was what I needed and explained the paperwork in detail. It was a pleasant experience and I would suggest this Public Storage location to anyone!

Rick and Terri make a great team answer all my questions about renting another unit

Great place to store your stuff

Alana are destiny were great.

Camill was very very pleasant. And extremely nice.

This place is run down, filthy and greatly in need of attention and repairs. The property is not maintained at all. Gate has been broken for close to two months. Definitely look elsewhere for your storage needs.

Elyse was great and very helpful

Great service by elyse

Ok price

Alaina and Destiny are the best. They are super nice and friendly. Love them

Alana was super nice and helpful, she's the best!

Alana is great l enjoyed the experience I will recommend Public Storage to family and friends

Alana and jen helped me out so much. 5 star service and then some. I would recommend to anyone. These two are life savers!!!!

Facility is nice. Lady who helped us had no idea what she was doing. Also elevator has been broke every day I've went

Elyse is awesome she helped me out with everything i needed

Elise was very helpful, great place to buy boxes and furniture covers.

Elyse was very helpful with my storage unit.

Alana is an all star employee there ! Great customer service and always very helpful ! She made obtaining a storage unit so easy !

Camille and Alana were fantastic, property was clean, people are friendly and the deals are real.

Place is terrible you get told different things by different employes that work there the manager is rude

This is my first experience using a storage unit, and I have nothing but good things to say about Elyse who went out of her way to help me. The unit is clean, and seems to be safe. I would highly recommend this facility.

Latricia, Alana

Alana was amazing! She took great care of me.

The professionalism here is outstanding. Rick help us and answer all questions.

Terri was great and helpful.

Mariah was very professional and helpful. Also help with purchasing the right supplies needed.

Mariah was super helpful when I moved in. It was fast easy and convenient. Thank you so much

Elyse really tried to explain how this service works. Put in the time and effort for my business. I left fuzzy but after I reread the information I got it.

I received excellent service from Mariah 😊

This was a nice experience to the storage units were clean and ready to use and

Very impressed! Elyse was very nice and helpful. Great job!

Excellent facility and Mariah is amazing 😊😊😊😊

My service was excellent thanks to mariah she was very helpful

Elyse n Michelle were very nice worked well together n the place was spotless

Whats the point of a reservation,if UNIT is NOT RESERVED for day & time that its needed.....sounds like some bs & waste of time!

Mariah was awesome she helped me even after the store closed and stayed there until I got my bin. Super happy with her service

Mariah provided great service and explained everything very well.

I had great service today from Mariah☺

Caitlyn was wonderful help and very nice

Michelle and Joyce were very helpful

Mariah was very detailed, professional, and helpful.....she deserves 10 stars.....

I had a wonderful experience. Mariah was above and beyond helpful. She even stayed past 6 pm for me.

The young lady behind the counter just delightful to talk to very happy person

Mariah really was Professional and help me find the exact size Storage Room!

A great place to store your stuff.

Ms. Rochelle was very, very helpful and very polite with us!!! Service was GREAT!! i recommend any one to come to this location! Thanks Ms. Rochelle 😄😄

Excellent service from Mariah today! Helped us locate and view or storage space and answered all questions we had.

Really great service. Richard was exceptionally helpful and answered all my questions and concerns

That's not a good place they don't care about people who are renting from them

Great Customer Service from robbin and Rochelle.

Received fantastic customer service from Rochelle and robbin never had an issue!

Over priced

These guys stayed open for me and a blizzard‘s knowing that I was coming literally at two minutes after sex and they could’ve just left. I really appreciate them and the customer service and superb: especially from Richard Hill!

Rochelle is an amazing sweetheart and always professional! She always kept me informed and up to date about my storage unit and my balance. Always ready willing and able to answer my questions and was up front and honest with me while giving me the best deals possible. She made things a lot less stressful while moving and we all know how stressful moving can be. Couldn't have done it without you Rochelle and thank you so much again! Will definitely be using that location again just because of you!

Gabby and Rochelle are awesome

Tee and Robbin are great associate they help get you in and out always have a small and a great attitude.

Gabby, great service, great employee. She has the most amazing attitude, great person!!!!

Great staff

Great service 😌Gabby was super cool and took good care of me.

The employee Rick needs either EAP, FMLA, or to lose his job. He was high strung & cursed at me. Horrible service

Good price.

Hey did a rental with Gabby & Rochell love them

Gabby and Rochelle are the best so friendly and helpful I hope you guys are paying them their worth... #publicstorage

Robbin was a great help.

Rochelle gives great customer service everytime!

Robbin was cool, helped me get a GREAT deal!

Robbin is very friendly.

Robbins offered wonderful customer service

Robbin is very respectful

Very satisifed with taylor and robbin. Very helpful. Sweet girls. Need a raise.

Taylor and robin are really nice ladies

Taylor was awesome. Although this location didn't have what I was looking for she went above and beyond to8 help find 1 that did.

ROBBIN WAS VERY HELP AND NICE IT WAS SHE WAS VERY HELPFUL AND FULL OF POSITIVE ENGERY .IT'S ALWAYS NICE TO SEE A SMILING FACE AFTER A LONG DAY OF WORK.

Rochelle and Robin and Rebel are three of the most professional people . And really anything I need to know any of one of them was more than willing to help. I had did some shopping and was very disappointed with some of the attitudes I got so this was a very positive blessing.

Robin is awesome

Rochelle and robbin were the nicest duo i have ever met a great experience and I would definitely recommend public storage to any person I know

Tee was very helpful. She save me some money on my unit. I'm very thankful.

Rochelle was very friendly and professional. She assisted me with the transfer of my unit and was very helpful in explaining everything.

Great customer service! Rochelle & Robbin answered every question & more than helpful! Will definitely recommend to anyone with storage needs!!

I love this place awesome service Rochelle and Robbin very understanding, very clean place.

Good consumer service Rochelle and Robbin

Received great customer service from Rochelle!!

new rental, Rochelle was fabulous

Heavy duty here with Rochelle was fantastic

Best Experience At This Public Storage!!!! Make sure you go see Robbin!!!

Great customer service provided by Rochelle!

Great customer service from Rochelle!!!!!

I can't thank Robbin and Rochelle enough for making the experience easy and comfortable. I've never rented before but these ladies are so good at what they do, so knowledgeable and professional! I didn't even have to worry about what to ask, they knew what to ask me to get me what I needed.

These people were extremely helpful during a difficult situation. Great customer service.

Horrible service. They don't even let you collect personal items from a deceased family member even if your name is on the lease agreement. This Justin kid must like having his business sued because you should be allowed to grab some pictures and such from your dead relatives without being harassed.

i love the staff..... justins the best... i like rick too. lol.

I love this public storage. I have moved twice and I refuse to use any other facility. Justin alway provides excellent customer service and he is always helpful. My mother has storage here for just her holiday items and she chose this one because of me. Justin knows both of us on the first name bases. He's a amazing. The property is always clean and well kept. Keep up the good work. Sincerely, Rina " the very pleased customer" Flow

Andy and Samantha helped me out very well while singing lease for unit justin was very informative with me and was very curtious

Justin is always helpful! Great customer service

Came in looking for boxes and Andy was very helpful! Thank you so much!

Hi my name is Amira I just recently needed to move and I was looking for a place to store my things. Then I walked into the public storage on Groesbeck highway and i meet Justin. As I reached for the door To my surprise he was calling me to make sure That I had found the location ok, I was so amazed that a person would be so kind as to follow up with a perspective client. I was so stressed out with moving and trying to find the right place to store my things until my place was ready. But dealing with Justin made my day so much better, his attitude was not only professional he was friendly and happy to help me. I found the right unit for me after Justin answered all my many many questions. I took out the time to write this message to say that I'm thankful for having stored my things at public storage over on Groesbeck with Justin. I want people to know about how good the service is there, and I hope they experience what I did that made my moving process so much less stressful. It was Justin's awesome customer service professionalism and care. Go .......Justin ! keep it up. I'm referring all my friends.

Justin was wonderful. He has exceptional customer service skills. I would recommend this particular location to anyone. Keep up the good work.

Pleasant experience

Justin is an outstanding employee at Public Storage. Very friendly and kind.

Cool guy

Excellent and superb customer service ! Justin is excellence in action! :-)

Justin really is helpful. great property

Justin is always so nice and helpful.

Ashley was very friendly and explained everything very well.

My experience was simply perfect. I was stressed out and rushing when I arrived and Rick was just so very nice, pleasant, understanding and thorough he explained everything in detail, showed me my unit and put a smile and a sign of relief on my face. Someone give that man a raise!!!!!!! I certainly would recommend Public Storage to my family and friends. Clean convenient and great customer service!!!!!!

Debbie was very friendly and helpful. Very much appreciated.

Clean and courteous very excellent facilities

Everything is great about the facility. It is well maintained, neat and clean. The hours of access and the office hours are good. The staff,I usually work with Justin, is friendly, very helpful and extremely knowledgeable. I have had a great experience using this location and with the people there. I have nothing but praise for Justin and Public Storage. I would recommend them to anyone. Thank you Justin.

The facility is clean and well lit both inside and out. Justin is very attentive to any concerns and is quick to handle any issues, courteous, and efficient. On one occasion I did not slide the locking mechanism on the cage and I got a call letting me know within a couple of hours, I would highly recommend this particular Public Storage location as they are not all managed equally.

HI I WAS TREATED LIKE A KING COMING DOWN A RED CARPET FRM PUBLICK STORAGE. MY SIGN IN REP WAS RICK HE WAS VERY POLITE AND TREATED ME AS IF I WAS PART OF THE PUBLIC STORAGE FAMILY TY RICK PLEASE IF U NEED STORAE SPACE GO TO YOUR NEREAST PUBLIC STORAGE IN YOUR CITY YOU WONT REGRET IT.

Debbie provided exceptional attention to detail as we established initial service at this facility.

Very friendly! 😁

very clean property with a great price! Property manager Justin was very nice, well manered and very helpful. I would definitely reccomend to others

Justin was very nice and very helpful. He took the time out to explain every thing we needed to know.

I will use public storage in Fraser again there very nice and helpfull Nichole was very pleasant person to work with.

Thanks Justin for all your help.

Frank likes brandie nice wxperiance

Super friendly and helpful. Oma-gosh it was great.

I have been with this facility for about 4 months now.. I got to say I have great impression about this location and the way it works.. I would like to be more specific and say that Justin, one of the managers, is such a wonderful individual to work with.. He is so helpful, polite, and professional with everything he does. I would recommend Justin for anyone wanting to get a storage place around that area... thank you, Justin..... and keep up the good work, buddy.. July 31, 2014.... Anwar k. Hussein

Great place to store your belongings and the service was perfect. Justin was excellent help and it was affordable and clean.

Justin was awesome I'll certainly come here for all my storage needs, very professional and friendly.

Justin was awesome. He was very polite and did a great job with everything. He is a very happy friendly guy and made me feel comfortable.

Justin was a good help.

Justin was very good in help today

Great great great !!!service.

Justin is Very polite and did a wonderful job glad I came here today and chose this storage.

Perfect.

Justin was a great help and if i ever need him again that where im going

Stopped in for some moving materials, and Justin could not have been more helpful.

Great job guys!! Thanks for the help!!

today rented a unit, which is good deal especially when shopping online, there I met Justin He explained the rental agreement in detail, the unit was shown before I signed the papers, he was very patient not in a rush, made sure I knew how to use the gate code, thanks!

This particular day was just after a lot of snow and having to move things in on a day like this was not particularly what I wanted to do. The friendliness of Rick and Justin was excellent!! They were very informative, were able to answer all of my questions and are truly great people! I felt like I've known them for years! They were easy to talk with and were a lot of fun, great sense of humor and made this experience very easy and enjoyable on a not so enjoyable day. I would recommend this Public Storage to anyone. Thank you Rick and Justin for all you do, especially just being truly great people!!! Denise Panich

Excellent

Extremely informative, Fast, friendly service. Special thanks to Rick & Justin.

Rick was very helpful

Justin was awesome...Great customer service skills!!

We received outstanding help today from Justin he showed very good customer satisfaction. We really appreciated his help you should be glad to have him.

Staff is always friendly & cordial. Excellent customer service. Justin, is always pleasant & helpful when it comes to solving problems.

Justin and Rick are so help. They explain everything in full detail. This my second time renting.

Justin is great! He was professional and provided excellent customer service. He was very patient when he explained the terms of the contract and also when he took me on a tour of the storage unit I rented. Thanks Justin!.

Public Storage is great place to rent a space, their staff is professional and pleasant. They will assist you with determining the size you need and have great access hours. If i need another storage space in the future, I will use them again.