Had great customer service with Karen .
Great experience here with Karen and Levi. Quickly helped us out when we needed it. I would highly recommend them!! 5 plus stars!! Thank you!
Kearn and Levi where awesome and very happy to help with my needs
Karen and levi were great help and gave me free units!
Horrible service. If you want to waste your time and be lied to,deal with this outfit. A lot of wasted hours
My family and I have ran into some financial, and devastating life issues over the past 3months. Thanks to Karen and Kayla for the understanding and Patience, I truly do appreciate them both and the company as well.
Kristie and Karen were courteous and awesome!
Kristie and Karen is AMZING! Great people and great service.
Kristie and Karen went above and beyond expectations to help me resolve a situation yesterday and was very kind and sweet and made sure I was able to walk away happy I really appreciate everything yall done since I first got a unit and would definitely recommend people use them
Karen was a wonderful help
Karen was very helpful in getting me back into my unit when I lost me keys. Was very nice
So glad to see Karen back in the office and in charge. I have been here for over 15 years, and when she is here and in charge, she is very friendly and helpful and keeps everything clean and maintained. The place doesn't look rundown anymore, she stays on top of everything. Not like the last crew, who where never in the office, and didn't maintain the place, where the sliding doors didn't work for a year, and one of the key pads was down for 6 months or more, and the gates aren't jammed open. So all In all very happy to see Karen is back.
Karen and Kristie were very helpful and kind! Made me feel very comfortable and helped me with the process very very well
Karen at Public Storage has been absolutely amazing she's very helpful and the communication is fantastic I would highly recommend this location and Karen as your representative
I wanna thank Karen and Gabbii for their assistance and kind work and their patience with me just so glad I was able to get into my storage unit and thank you for the professionalism from y'all ladies did
I want to thank Karen or listening and assisting me with an issue I had at my Public Storage location. Bottom line, Public Storage was very considerate and gave me a credit toward my next monthly bill. I very much appreciate the credit, the consideration and professionalism demonstrated in my case. Thank you
Karen was extremely helpful
Karen was extremely helpful supportive
Front desk was excellent!!!
Karen is awesome and very helpful. 👍🏽👍🏽👍🏽
Karen the good one. This is my second time meeting is individual and she is always hooked me up her hair is awesome thank you so much Karen
I was going through a difficult time trying to find my belongings and Karen and Gabby was so professional on helping me finding my bags that was in a different locker location I'm.thankful for these two they save the day thanks Gabby and Karen You guys are the best ❤️❤️
Gabbii and Karen were wonderful. They made this effortless and smooth.
Karen & Gabbie were amazing @ getting myself & wife a new unit-
Thank you always Karen and Tori and Jacob
Karen @ Public Storage is Wonderful and most helpful in spite of Public Storage neglect for this property 1.) Pot holes in the driveway it's hard to get into the property without damaging your tires,my tire sensor went out after hitting the pothole. 2.) The overhead doors are always broken,which is a major security issue. If public storage would put the railroad arms in front of the overhead doors it would prevent people from hitting the doors! 3.) I'm paying for climate control units and for the last couple of years the air is not working, my temperature gauge tells me my units are the same temperature as outside ridiculous!! 4.)Public Storage is going up on my rent every month without giving me the services I pay for! WHAT A RIPOFF!!!
Kayla and Karen are life savers you got to
Come and get a unit these 2 will take care of guarantee.
Great desk work from Gabbie and Karen! Both were a lot of help
Karen and Gabby were very helpful and friendly I would use them again rather I’m moving or just packing great job ladies. Also very clean location.
Karen was the best. She helped us beautifully
Awesome ladies .... Caren Trish
I drive over the road class a cdl I come in town for one day and I try to arrange my storage Friday to Saturday I pay for 24 hour access and just got told I can’t be in my unit re arranging things I’m constantly being harassed and discriminated against
Karen was extremely nice and helpful.
Karen is by far an exceptional person. I have been renting units at this location for some time now and I have always left feeling great about the experience.
Everytime I have an issue, or need something addressed Karen is always on top of it, she is the main reason I still rent from this location. Public Storage should be extremely blessed to have her.
There’s no one most of the time on the front desk (during business hours). And even customer service number will not be answered if you’re a member. They’ll only pick up to new reservations to make sales. Once you’re in, they have no business helping you!
Karen I loved talking to her she is a real great worker she helped me a lot she deserves a raise
Karen and Tori were the best.
Karen is a Super sweet nice lady ! Will come here anytime !
Karan, she was wonderful and amazing. She made it simply and easy. And gave the most information.
Karen. did a wonderful job by helping me close out my unit
Karen and Tori were helpful, friendly and knowledgeable! Highly recommend this facility!
Nice and friendly staff! Karen is the best!
This experience was so easy and stress free. The facility was clean and Tori was such a huge help. Very nice young lady.
Very friendly people working there always willing to help. Karan was very very helpful and took care of the problems I was having . she's the best .I only like dealing with her .
I had a great experience with Ms. Karen she the greatest as an employee..
Karen and heather were the most helpful with a complicated issue!!!!!! (Not an issue created by Public Storage😝) so thankful for their expertise and help!!!
KAREN!!!! The kind I like lol. Such a beautiful spirit. Very professional and personable. Has a great sense of humor.
Karen and Tori were really great and nice with helping me and making sure I was satisfied with my service and storage issue
Karen and Kayla were super helpful! App is very convenient too!
Karen has helped me to get my acct together. Daniel helped to get the info squared away. I appreciate it all. Kayla helped me get my own unit
Karen and Dan fantastic people and very helpful and professional.
Kayla and Daniel were amazing and attentive. Karen is a rockstar, too. what a great place to do business.
I’m only leaving this review because Public Storage actually sent me an email asking me to review my experience. Well, here it is.
I reserved a unit online and scheduled my move-in same day. When I arrived at the facility, the office was locked, there was no employee on site, and the number posted on the door went straight to voicemail. I had no idea where my unit was or how I was supposed to access it. I eventually figured it out myself because there was literally no one available to help.
Once I got to the unit, I realized it wasn’t going to work for what I needed. The layout of the building makes moving large furniture extremely difficult. My unit was on the opposite side of the building from the elevator, requiring multiple tight 90-degree turns that made it obvious my larger items wouldn’t fit. Had someone actually been working at the facility, I would have asked about switching to a different unit. Unfortunately, there was no one there.
Calling customer service was an absolute waste of time. They couldn’t solve the problem, showed no concern for what happened, and offered no meaningful assistance. After I canceled the reservation, I expected at least a phone call from the facility manager to see if the situation could be resolved. That call never came. Apparently, customer service simply isn’t a priority at Public Storage.
To top it all off, they refused to refund the $29 administrative fee for a unit I never moved into and never used because of the problems with their facility and lack of support.
And don’t be fooled by the “$1 first month” advertising. By the time they require you to buy insurance, purchase one of their locks, and pay various fees, that “$1 deal” is nothing more than a marketing gimmick.
This was one of the worst experiences I’ve had with any company in a long time. From the online reservation process to the complete lack of on-site staff, unhelpful customer service, and refusal to refund a fee for a unit I never used, Public Storage failed at every step. I cannot recommend them, and I’ll never do business with them again.
Karen and kayla did a wonderful job
Friendly service and here to help
Dan and Karen did a excellent job helping me get in and getting started. Gave me lots of information and very helpful. Smooth process. 💯👌
Karen and Dan were and amazing help.
Karen and Savannah were the biggest help! I love coming to this location
Miss Karen and Savanah were excellent
at there job they made progress very easy for me they were very professional and efficient and kind they showed me several units and explained everything clearly
Thanks and will get another unit
Savanna and Karen took great care of the questions I had
Karen really saved the day
We just had the pleasure of working with Karen. She was highly informative and delivered excellent customer service. Superb experience!
Mrs. karen she did a wonderful job in helping me with everything. Thanks
It was easy to check in for the first time.
“Ms. Karen is supportive, but never available at site, does not respond to calls…
They even check-out my storage and allocated to someone els..
make sure put your lock so manager can not cancel and allocated to someone els by mistake…
Karen is amazing a quick and easy service had me in and out and helped me with all my problems!
Amazing experience with karen.
Thank you for helping Karen. We need more customer service and form of contact.
Marvin was great to work with!
Karen helped me out. She had good cu as other service and she helped me lower my rates back down. I appreciate her a lot.
Karen was very helpful very nice I love her energy 💕🫶🏽
Karen is groovy. Marvin is groovy.
Karen & Marvin were OUTSTANDING !!
KAREN WAS SO FREAKING HELPFUL!!! She made me feel so special :) it was a pleasure !
Five stars all the way. I worked with Karen at the Public Storage on Michigan Ave in Canton, and she was absolutely wonderful. From the moment we got on the phone she was polite, warm, and welcoming, and she made me feel completely at ease. She addressed every one of my needs and went above and beyond at every step. I got off the phone feeling relieved and genuinely taken care of.
Don't believe the stereotypes you hear online. This Karen is the real deal. We need more people like her. If you're looking for storage in the Canton area, ask for Karen. She'll take great care of you. 🙏🏽🙏🏽
I purchased a unit from Karen, store number 26555 and it was one of the best experiences I've had. Awesome job and facility
Karen was excellent helping me out.
Thanks Karen
Karen is always a pleasure . Answering questions and taking care of concerns. Makes doing business here go smoothly.
Very Clean Place, Great Customer Service From Front Office.. Karen Was Also Wonderful
Thank so much Karen, Best place
The staff is very friendly, ease to answer questions. More knowledgeable than customer service line. Location is great.
Just added another unit, Karen & Adriane were great! Gave me excellent service as always!
Stopped by to inquire about combining units and we determined it was cheaper to keep the units I currently have. Thank you for the time & honesty, much appreciated.
I had a great experience at the Canton Michigan Avenue location of Public Storage. Karen was extremely friendly, professional, and helpful throughout the entire process. She explained everything clearly, answered all of my questions, and communicated very well. The rental process was quick and easy because of her excellent customer service.
I’ve had no problems with my storage unit since I’ve been there, and the facility has been well-maintained and reliable. Karen truly made the experience stress-free, and I appreciate her dedication to helping customers. I highly recommend this location to anyone looking for storage in the area!
Karen is the best, so helpful and friendly! The prices here are high but the customer service is lovely.
Karen is the best! Thanks for your help today
Karen was great happy and friendly l will come back just for her thank you guys
Karen is always so helpful. I was so glad to see her when I walked through the door.
Absolutely love my space. I feel safe because it’s well lit. I love how secure my items feel.
Karen was the best!! She was absolutely amazing in the customer service she provided! I will absolutely recommend this facility
Karen did an amazing job. She helped me a lot. I just came back in to vacate my unit, Charles and Karen. We’re both there again, and they completely helped me so much. They want to make sure that I was not getting charged for my one in Texas post.
Karen was very helpful and stayed late to accommodate us! Great customer service!
Everything with my move in was smooth, convenient, and great! The place is secure and clean. I did not expect to have a unit that was elevated...maybe I missed the description when choosing the unit online, but I should have selected a ground floor unit or a walk into unit, not a climb and fill 5x5. The unit was clean and easy to get to with the provided ladder. Thank you!
Karen helped me so quick & fast great customer service!!!
Karen has wonderful customer service & very professional.
Karen was awesome and super helpful much appreciated 😋😋
Karen has excellent customer service
Karen was so helpful today
Karen was wonderfully helpful.
Great service, Karen walked us up to look at the units before we bought one to make sure it was the correct size.
Karen gave us a great service!
Karen is the best! So helpful!!
Karen was very helpful moving us out of our storage unit and was very friendly.
Well, I'm back and estatic that Karen is still on staff. Karen is still well informed and so helpful. Transition is so hard and Karen makes it so easy.
Had to get a bigger unit. Thanks again Karen for helping with the transfer. Trying to figure out sizes and prices and oh so much more. Couldn't have done it without Karen's patience.
Karen was super helpful and expedient
I just wanted to give a big shout out to Karen. Her customer service over the past 2 years has been outstanding. Big thanks Karen!
Karen was great! I had to switch storage units and she made the process quick and painless. Much appreciated!
Karen was wonderful and helped both me and my mom out.
Karen was very helpful and friendly, pleasure working with her.
Karen was amazing!! Very positive and polite
Today I just want to give Karen her flowers, I had an issue with my unit and she called me back right away. She tried to service me the same day and came in Sunday morning to get the situation resolved. Understanding some things are inevitable I appreciate her just showing care and urgency for her customer. Thank you!
Absolutely best storage.....Karen was so helpful!
Karen was extremely helpful, it was my first time and they showed me how to get things done.
Karen is absolutely amazing she saved my My life she’s so helpful. She’s so wonderful public storage wouldn’t be what it is without her a satisfied client.
Karen was wonderful to work with
Karen was so great to me!! Went over and beyond for me I am great full ❤️🙏
Great Place to store your Items. Ask for Karen, she is the best.
Karen was wonderful and very very helpful
Karen help me to make my down at the Kiosk. All I had was cash
Great place to store your stuff, I'm moving out this weekend ,Karen is a great person!!
Karen was awesome kind and fast with getting my units with storage treasures thank you
Okay for temporary storage a couple months. Prices are to get you signed up, than up up up. Never answer the phones, have to leave a message and wait for call back.
Karen helped me with all my issues and questions she was great to work with. I’ve been with this company for years and will with them for years to come.
Karen gave tremendous service and had great courtesy and has the wisdom you’re looking for when it comes to selecting the right storage unit for your needs. The place is clean, up-to-date, and I have never seen a storage center this clean before. This deserves 5 Stars.
Professional, proficient, polite! And Karen at the front desk is a dream! Thank you so very much
Great experience!
Karen and heather were awesome !
Great service.
Adriane and Karen were extremely helpful
Adriana was excellent and speedy. Very professional
Great customer service! Karen and Adriane were personable, friendly, and knowledgeable.
I visited the Canton location and I got great service from Adriane and Karen!
Karen and Adrian are awesome. Great service
Karen and adriane great customer service
Karen & adriane was amazing and friendly! They help me quick and made sure I understood everything I was paying for and asking for to accommodate my needs. I’ll definitely be asking for them the next time I return.
I literally was on the verge of having a meltdown about losing our family storage unit until speaking with Karen! She was extremely professional and empathetic unlike prior staff at this location. I can tell she is trying to turn the culture around and I'm pleased with her energy and experience.
Great service Karen is the best!!
Karen was a great help during my visit
My bestie Karen is an amazing person she needs a raised and very sweet lovable and amazing lady
I’ve had a great experience with this Public Storage location. The facility is clean, well-maintained, and easy to access. What really stands out is the excellent customer service. Karen in the office is incredibly helpful and amazing. She is always friendly, professional, and quick to address any issues or questions. She goes above and beyond to make sure everything runs smoothly.
Overall, this is a great place for storage, and having someone like Karen there makes the experience even better. Highly recommend this location!
Karen at Public Storage was absolutely wonderful to work with. She was very professional, friendly, and extremely helpful throughout the entire process. She took the time to explain everything clearly, answered all my questions, and made sure I had the right storage solution for my needs.
The facility is clean, organized, and well managed, and Karen’s customer service really stands out. She genuinely cares about helping customers and made the whole experience smooth and stress-free.
Highly recommend working with Karen if you’re looking for storage!
I had shared that the pots holes are terrible. I did get communication that those are in the works of being fixed.
Great service Karen was wonderfull
Karen is Wonderful!! She is such a blessing, helping me with all my public storage needs!!
Karen was very pleasant, knowledgeable and extremely helpful.
Karen was awesome guided me through getting it all set-up and was super friendly
Scammer alert. I moved out of my unit at the beginning of the month, they called me to confirm two days after. A few days later I got charged again for next month. I called and texted them asking why the extra charge, no answer or reply. If you want get scammed, this is the place.
Karen did an amazing job and Charles also helped me get a new unit and close out my other one these two need a raise see post
I Love She Been Great Over 10Years.Great Person
Great place, Karen was very helpful
I came in to make a payment ,Karen was amazing ,She even got my rent rate lowered, for six months,
Karen is amazing ' She always is knowable on answering all of my questions I highly recommend renting at store 26555 You won't regret it,
Best self storage place in town.
Karen and Gemma are always the best of help!
Thank you Karen!! You were so helpful and helped do what I needed to get done quickly and efficiently. 10/10 🌟
Charles was very helpful today. I needed to visit my company storage unit that had not been visited in several years. He helped me locate the unit and gave me info about nearby moving and disposal services that could help me clear out this unit.
I had the most wonderful experience here. Karen did an amazing job. She was able to assist me in my rental issues. I'm Not going to only give her five stars i'm giving her ten stars.
Bad facility location.
IDK if the company knows how bad this location is. The entrance has massive pot holes . Shody plow jobs, massive ice sheets at the entrance thru the winter. The gates are regularly malfunctioning. Unit door maintenance is slow to respond by weeks. Regular price hikes without warning.
Would not recommend.
The storage facility was tidy and offered all the services I needed. Karen was awesome to work with and handled all of my questions while juggling multiple customers and maintenance issues.
Karen was absolutely amazing! This will be my third time renting from this location and they’re always so helpful in store.
Very convenient and a lot of space
I’ve been rating public storage for 3 to 4 years now and my experience with Karen and Donnie has been nothing but amazing and they always make sure I’m okay. Their professionalism is top-tier. Their communication is always great. Give them a raise.
Karen did great explaining
Had pipe burst, issue was resolved swiftly and with care by dawny
Gemma was a big help , stayed after to even help me with my unit !
Had a little issue with maintenance and it flooded my unit. But Gema at the canton location helped me get everything moved and figured out! 10/10 customer service!
Not a bad place to store your stuff
Karen came to my aid once again.
Thank you for being here.
Karen was very helpful and respectful. Always a pleasure speaking with her when I drop in. Thanks for the 1 yr discount. It's the little things that matter!
~ S.H
Public Storage is great! I have been a customer since 2018. See Gema in the office! Phenomenal customer service!
No no problem Karen and Donnie or a great at the public storage on Canton and I think them for their kind and nice service
Although I didn't use my storage room, Gemma was awesome. Impeccable customer service.
So I had a really tight situation regarding my storage unit this month and Gema was so calm and so helpful in helping me figure out how she could help. You all have got a great gem 💎 in Gema - she’s worth her weight in gold just with the excellent customer service, her professionalism, knowledge of the business and her ability to resolve issues is just amazing. I’m so grateful - she has taken a lot of stress off of me dealing with my units. Thanks Gema!
Gema She was so helpful and sweet she help me set up my i phone app for the storage unit
This is a great location, very clean and well maintained. I had the pleasure of meeting Gema when I came to rent my unit. I cannot say enough great things about her. Renting a storage unit can be stressful, but not with Gema! She took wonderful care of me, answered questions I didn’t even think to ask, and made me feel so secure and excited to move into my new unit. I highly recommend renting here. Thank you, Gema!
Public Storage on Michigan Avenue & Beck is nice and convenient. It’s always clean and Gema is absolutely amazing. She’s so sweet and always helpful.
I am so pleased with the service I received Gema. She was so friendly and helpful.
Gemma was such a pleasure and very informative about everything that we needed to know about the storage unit. We will let others know about this location
GEMA was so awesome! Super helpful for a newbie!!
Gema is always comprehensive great on details !!
Karen was extremely patient and helpful troubleshooting some storage space issues I had! She went above and beyond to take care of me, and I really appreciate her service.
This location is great. The employees are on it. I would recommend this location.
As a whole company Public Storage has some flaws. I’ve been with them for 3 years now. The rent goes up without notice and it continues to go up. I started at $110 I had to turn off auto pay because I realized they started charging me $179. I called customer service and they were only able to bring it back down to $132. I say this to say I would TRULY RECOMMEND NOT doing auto pay and just make sure you are actually looking at your bill.
Very pleasant, knowledgeable. Showed
me the unit and made it a very nice experience.
Gema was extremely helpful in helping me obtain a storage unit today!
Gema went above and beyond with us. Awesome customer service!
Gema is a super nice lady.
Dawny was spectacular with service
Easy sign-up, low rental rates and very friendly customer service. Gema is amazing. I love this place!
Gema was so incredibly helpful taking care of an issue with our account. She was very professional and kind. She took care of our issue quickly and got us on our way. Thank you, Gema!!
As always, this was a great experience. Gema was extremely helpful with showing me various units to fit my current needs. I would recommend this facility to anyone. Just ask for Gema and she will take care of you.
Savannah was great to work with very professional and understood my needs! I gladly recommend this facility to anyone looking for a unit that has great service and large storage units.
Gema was so helpful with all the transactions I needed. She was very kind, understanding, and explained the details very clear. I highly recommend her assistance. Thank you, Gema!
Savanah was super helpful!
Heather was super super nice and showed us the facility and was very informative and helpful. It’s so hard to get good customer service these days but Heather definitely delivers that. I’m so grateful because she made my experience so much easier!
Oh my goodness!!! I was in a bit of a pickle and needed to transfer my storage unit to the same building as my sons. I arrived early Saturday morning and had the pleasure of meeting Savannah. She was sweet as pie, customer service was A1. She listened to my reasoning and dilemma and after a moment of research was able to get me into the storage space directly next door to my son’s unit. My heart was overjoyed because this transfer saved me a lot of work and time. As a consumer whom has had a numerous storage units, I’m grateful when a
representative such as Savannah have the knowledge and fortitude to make things happen and meet my needs. Keep up the great work. You are awesome!!! Patronize this location if you’re in need of a storage space for your valuables. You will not regret the choice.
Karen Jacob & James helped me save my unit today I greatly appreciate them!!! So great and supportive thanks a million!
I had a very good experience at public storage with Jacob and James. They’re very new but they did amazing keep up the good work guys.
Savannah was the representative who helped me get my issue resolved in a very professional and timely manner! She was very kind and even gave me some great advice for my long term storage needs!
I also needed to inquire about coverage for a vehicle and she did some extra digging to get me the information I needed.
Very legit storage unit and the gate security is one I trust. Been renting over 8 months and so far am pleased.
Great experience fast and easy. Savanah transformed my unit and it was easy. Still paid lol but she was great and very resourceful and knew what’s she was talking about. With great smiles she welcome me and with great smiles I left out .
Savana was amazing and helpful also very friendly with customers
This Public Storage location used to be reliable, but service has gone downhill over the past few months. No one is ever available at the front desk, calls always go to voicemail, and no one ever calls back. When you visit in person, there’s often no staff on site to help.
On top of that, rates are constantly increased every few months once you’ve had a unit for a while, which feels unfair to long-term customers. I’ve also had a unit that I cannot access for over two months despite reporting the issue. My request is still pending with no updates, yet I continue to be charged rent for a unit I cannot use.
In the past, there were staff members like Karen who genuinely cared and provided great service. Unfortunately, the current staff is unhelpful and unresponsive. At this point, I’ve had to resolve issues on my own and will be vacating my unit soon.
Gema was AWESOME!!! Her customer service skills are tremendous! Love her!
Savanah was super Friendly and understanding of my needs. She addressed my issue, found a solution and implemented it immediately. Thank you for such great service!
Wonderful place with great employees. Savannah and Alex are awesome! Alex helped me out so much when I first started renting my units and needed to find a spot that worked for my needs. Then Savannah and Alex really came through for me when my truck died in the lot right before close! They took the time to give me a jump and stayed to try and help, going above and beyond customer service. Truly wonderful people work here. On top of that, the facility itself is clean, easy to navigate, and secure. All around great place!
This facility used to be well-managed, but the service offered declined since the new staff took over. The employees are consistently rude and unhelpful, which makes dealing with this location frustrating.
Savannah was excellent . Great customer service and great experience!!! Come here for all your storage needs!!!
the customer service at this location was ABSOLUTELY INCREDIBLE. I was such a mess when i came to pick up my stuff, and Savannah was amazing. She somehow managed to work around my unpreparedness and was super sweet while doing so. I highly recommend this storage, especially if you are a student.Had it for three months and will def return again next summer!
Thank you Savannah for the great service! So accommodating <3
Sydnie was absolutely amazingly amazing. She was thorough with process. She was very well spoken, and knowledgeable. She was professional and helpful. I walked in frustrated and walked out smiling. Her energy was radiant and bright and because of her my day just got better. Thank you Syd your rock. 🤘
Savannah was great got me everything I needed would do again.
Love the indoor loading zone
I was having trouble choosing the size unit I needed so Savannah showed me a few options and it made it much easier to choose the correct one. She also helped with navigating this massive facility. Highly recommend
Very Helpful and Respectful
Nice location lots of parking
Savannah was very friendly
This place is terrible. No one ever works. No one calls you back. My unit flooded and it took four months to get insurance to even respond back. Avoid this one at all cost there’s other properties to go to.
Savannah and Donnie were extremely nice, I had a great experience here! I won’t be shopping around anywhere else.
I had friendly and great service from Savannah, she was so helpful when it counted and I can not thank her enough! Truly a great employee, they chose right with this one! Store your stuff here, you can count on and trust them!
Karen and team were amazing
Karen was so helpful and very informative about an issue I was having with my storage. Always a pleasure speaking with her!
Always had a great experience here! I dropped by today to make a late payment and have been going through a tough time. I met an extremely nice woman that met me at the door (wish I got her name) and she helped me out with dropping the late charge. Such a nice and friendly team there!
Savannah was so nice and polite. She assisted me with everything I needed help with .
Thank you Karen for all your help I've rented the storage from the past couple years and even today you stayed the same I really appreciate everything you've done for me 💞
The nicest Karen I’ve ever met! Lol very helpful!
Karen and Dawny were so helpful and knowledgeable thank you both
I am not big on reviews but I am BIG on service and Ms. Karen really knows how to make things convenient and comfortable for the customer...and most importantly, pleasant. Thank you for having such a wonderful employee.
Karen was very helpful when I went to check in. Got me the best prices available and properly into everything.
Karen was very helpful with my time at public storage, very quick to return calls and answer questions!
Karen gave outstanding service and highly recommended this facility.
Excellent storage units. Clean facility and Karen their front desk personal was a phenomenal help.
This is an Edit from my last post where I gave a bad review. It was the wrong address then the 1 that I had. But I am glad I did because I got a call from Karen to let me know I had a Unit at the other address but instead of being rude about it she actually helped me out and lowered my storage rent for me. And I did not expect that. Thank you so much Karen I might just move my stuff over there now. Thank you so much!!!!
Karen made our experience here amazing while walking us through everything step by step. I recommend this location for all your storage needs
Karen was great and helpful during my stressful time
Thank you Karen for your help. You were thoughtful and I’m very grateful for your you professionalism. Keep up the good work.
Karen has always been so helpful when it comes to all my storage needs. I love how well she explained how to use my unit and found me a unit closest to the door. Very thoughtful for her to think that on my behalf. Any issues I’ve ever had, Karen would take care of it with not much explanation needed.
I have been a customer of Public Storage at this Canton location for so many years off and on and I can’t say anything but Great about Ms. Karen who is always helpful and very resourceful with any needs or information needed. I love to see her bubbly personality all the time when I go in and out. 7 star Service, Elite.
Lawanda and Karen are always so helpful
Karen and Colleen were very helpful and pleasant to talk to while setting up a reservation! Thanks again!
Karen helped me with my space when I moved. In , She’s amazing, I would recommend this storage
Karen awsome. Always smiling and happy to help.
Karen is so helpful and friendly. We have used this location twice when moving and it makes the whole process so much easier. You will love being able to pull inside the large garage and be able to move your things protected from the elements. We have loved knowing our things were protected in a climate controlled environment until we were ready to access them again. Highly recommend.
At 47887 Michigan Avenue, I had the pleasure of working with Lewana and Karen. They were professional and courteous, plus they were friendly to the point of laughing at my stories of family and moving for the past 40 years !
Public storage is lucky to have Karen as an employee, she is truly an asset to the company. Updating because I have had the pleasure of working with Lawana, who is new to Public storage. It was great working with you!
The customer service Lawana and Karen gave was absolutely amazing kept me laughing and made sure all my needs was met..
Karen was a pleasure to work with and made it very easy and simple to get what I needed!
Karen and Justin have been fantastic in helping us facilitate our unit. Karen was prompt when helping us figure out a locking situation for our second door. We appreciated the speedy and friendly service both team members provided, and feel very safe leaving our belongings here while we house hunt after a cross state move. Thank you!
Gema was very sweet and very friendly, we need more people like her in the storage business. She was very helpful and explained everything.
She was helping two people at the same time she deserves a raise!!!!!
HVAC dripping on me and everything I own is a bit inconvenient
The people are very nice at this location Justine and Karen
I rent here because of Karen the site manager. She’s the best and the reason I stay. Public Storage the company could put a little more care into the business but it has what I need. I will continue to rent there while the smiles are on n the office.
organized storage location great service knowledgeable staff well secure
Karen was awesome. She made a hard day much easier. Thank u so much!
Great service and great price
Karen and her staff are SOOOO customer focused. They do a great job, even though their parent company doesn’t give a rats a$$ about its employees or customers. Karen and staff do their very best to maintain a safe and clean environment, and offer top notch services. It’s the only place I will rent a space as long as I live in the area. When Karen is gone, I will look elsewhere.
Great staff members with excellent customer service skills. Mary, Justin and Mary helped me navigate through all of my concerns very easily. Very pleasant and patient staff.
Karen and Jason provided exceptional customer service to my dad and I. Very personable and friendly. My father just moved back from Atlanta and brought everything back in one big U-Haul truck. This facility is perfect for large moves. We were able to drive inside the gated load bay area and use their carts to transport everything. There are also dollies available. There are 2 large freight elevators that provides easy access to the second and third floor. We got a 10x20 unit on the second floor which was perfect for our needs. Highly recommend this location for storage
If I could do zero I would. This company is terrible. After 6 months they raised the rent $55 a month !! They sent company wide notices by email so they went to spam. I called to complain about the raise and it was reversed but I wasn't told that it didn't cover the current month. I have now received a bill for the $55 plus they are charging a $40 late fee. NEVER USE THIS COMPANY. I will be moving my things ASAP..
The process was very easy online. When I went into the actual store, the customer service was awesome! I appreciate the attention to detail. The storage unit was clean and safe!
I have had no problems with service here, granted I have not tried to contact these people at all since I got my storage unit. My complaint here is two fold. First, the insurance requirement, I have spoken to multiple other people who rent storage spaces, and no one has ever heard of being required to have insurance to rent a space. Of course the insurance that is offered is through their company (orange door insurance). Secondly the rate increases. When I rented my unit the price was $70 for a 5 x 5 unit. Yes it is a little pricey, however this place is close to my house so I decided to rent from them. Since the promotional price of $70 ended after 6 months, they have raised my rental rate at least twice (I've lost track of the exact number) so my current rate is $103.00 which is an increase of 47% in 6 months. Paying over $100 for a 5 x 5 storage space is ridiculous. I will be finding a new storage company and moving my stuff very soon.
Edit to the edit: Absolutely not. The rate has gone up 400%. I am ending my lease taking my things out as soon as possible.
Edit: The unit was a great deal when I first got it, but the price has increased 200% since.
OP: Karen was a great help. I was having a mini heart attack because of the upfront price but she showed me what the total cost was coming from. The unit is easy to get to.
Karen is amazing!! She delivers superb customer service.
Amazing customer service, helped me all throughout the move in process. Karen was extremely helpful and gave a helpful tour of the building.
Karen was a azkng at helping resolve my issues. Jason was great with the assistance as well. Very pleased with Karen especially. She took the time needed to make sure our was all worked out.
Karen was so nice! She made sure everything was handled and the customer service was outstanding.
Karen was very sweet, helpful, & good spirit
*revised 2024*. My Rate just keep going up. Or is now nearly 3 times what I originally paid, buyer beware. I'm moving out as soon as possible. The cost is just ridiculous.
*revised-2022* Was 5 stars until the price increased for no reason just a few months after signing up. The price was reasonable, but I didn't expect this. Can't help but wonder if this is their standard practice.
2021 - Clean and organized. Staff were exceptionally courteous and knowledgeable.
Beware the hard sell on accessories and add-on's.
Easy to reserve and set up payments. It is very clean and well maintained.
Very happy I was able to secure a storage unit at the Canton location, after a tour by Karen who was very helpful in answering my questions and concerns I decided.
Karen was absolutely amazing! So friendly and helpful! Such a sweet person! Thanks Karen
Ms. Karen Is "Amazing" We Have Been With Public Storage Since 2018 And Ms. Karen Always Goes Above And Beyond To Assist Us With Our Needs. She Is Very Knowledgable And Always Does An "Exceptional Job". Please Compensate Her For Her Hard Work Because She Absolutely Deserves It.
Very polite and friendly and professional servuce from Karen. She was so helpful in getting us what we needed quickly.
Kinda Leary about renting a unit but Karen kept me smiling and made renting very pleasurable. Will recommend to any one who needs one. Thanks Karen
Great experience! Karen was awesome! She was very nice and personable. The facility was clean and well lit. I will definitely be doing business here again.
I can't say enough about my experience at this storage facility, largely thanks to Karen, who has consistently gone above and beyond to ensure my needs are not just met, but exceeded. From the moment I first stepped into the facility, Karen greeted me with a warm smile and a genuine eagerness to help.
What sets this place apart is Karen's unwavering dedication. No matter what questions I had or issues I encountered, Karen was always there with a solution. Her knowledge of the facility and its offerings is impressive, and she guided me through every step of the process with patience and professionalism.
In addition to her outstanding customer service skills, Karen demonstrates a strong commitment to ensuring the facility operates smoothly. She pays attention to detail and takes initiative to address any maintenance or organizational needs promptly and effectively.
I have rented storage units in various places before, but Karen's dedication and personalized approach make this facility stand out. She genuinely cares about the customers and goes out of her way to make sure we have a positive experience.
If you're looking for a storage facility where your needs are not only met but exceeded, look no further than here. And if you have the pleasure of interacting with Karen, rest assured you're in the best hands possible. Karen, thank you for your outstanding service—I hope your boss knows what a gem they have in you!
They let people in are storage unit for some reason. And public storage works or the people the let in are unit stole a lot of are stuff.
I DON'T NOT/WILL NOT NEVER RECOMMEND PUBLIC STORAGE UNIT TO ANYONE. EVER!
Lovely customer service from Karen! She was very helpful with the process.
Every 6-12 months, I receive a letter stating that my rent is being increased. In about 3 years, my rent has gone from $58 to $148. Almost triple my original rent. I reserved a unit closer to home, rented a truck, loaded it full of furniture, then received a phone call saying I reserved a unit that was not vacant. They had no other units available at that location, and I would need to go to a different location. The original reservation was in Farmington, they sent me to the Canton location, which cost me an extra 75 cents per mile (there and back) on the truck. They told me I'd keep the $56 monthly rent, and I did... until six months later, my rent was raised from $58 to $72. If you calculate the percentage of that increase, it is just over 25% This happened every 6 to 12 months. I now pay $148 per month on a 5'x10' storage unit about 3 years later. The only reason they get two stars, is because the woman that works at the Canton location is very nice and helpful. However, I feel taken advantage of, and this has place has caused me a huge amount of stress, both financial and mental.
Update:
They have since seeing this review, lowered my rent by $30. Now I pay $118. Still more than double the original rent, and does not change what I have been through. I will admit it is nice of them to lower the rent, but I plan to move out in the next couple weeks, so it really doesn't help me at all. Unless they want to refund a significant portion of the excessive rent increases, the review will stay. Because people deserve to know what will happen to them if they use Public Storage.
Also, since lowering my rent, my Auto pay has been turned off(not by me). I keep receiving messages saying my payment could not be processed, and I'm going to pay a late fee if it's not paid. The Payment history shows I paid it, but my checking account does not show the transaction. If I call them to make payment , I'll be charged a $10 fee!!! This company has caused me a horrible amount of stress. I'm so tired of dealing with public storage.
I love this location Karen is amazing always kind courteous and understanding she's a blessing my storage unit is down the street but I'm going to move my things to this location God bless you Karen
Karen was very helpful. She made out move in quick and easy!
This place is simply the best place that I know of in the WORLD to store your extra stuff. Karen and her staff are ALWAYS friendly, always willing to help, and ALWAYS eager to serve their customers. Simply Put - I WON'T GO ANYWHERE else for self storage. EVER.
Nice people.... clean storage
The ladies Gema, and Karen were so helpful in helping me get the space I needed at the 47887 Michigan Ave location in Canton.
Karen, thank you so much for coming to work on this sunny Tuesday & being the one to return my call. I am so grateful to know that this world still has people who exemplify what excellence is all about. I've rented with this company for over seven years now & have never encountered anyone like her. Karen set the bar for creating a pleasant, welcoming, knowledgeable, professional, attentive, and informative environment over the phone. I can only imagine what it's like in person.
Clean storage spaces, easy location and wonderful customer service. Justin was super helpful.
Karen was super helpful and amazing! Very friendly!!
Ms Karen is such a 'Fantabulous' Person !" She is what Customer Service, Hospitality, customer Satisfaction is ALL about. "Thank you for having such a Kind Soul and Warm Heart. ❤️🙏🏽🙏🏽🙏🏽
Thank you Karen and Chris for all your help.
Karen was amazing, and easy to speak with! We had a slight issue and she fixed it with no problem! Great customer service!
The facility is well lit, clean and secure. The pricing of the units are very reasonable. Upper management happened To be on site when I arrived to complete my rental agreement, Karen was awesome along with her site manager Justin. They were very hospitable and helpful. I toured the facility and handpicked my unit.
To the people who keep complaining about the doors being broken. It's not the staff's fault people keep running into the doors and breaking them! Use your brains!
Friendly and helpful staff.
Clean facilities, friendly staff.
One of the loading bay doors doesn't work and they only have 3 carts, which makes loading/unloading dreadful.
I called because I had questions about my unit and I spoke with Karen & she helped me with all my questions. Karen was very nice & she even called me back with great news. Karen went above & beyond. I'm so glad I got to talk to her.
Shannon Stines, Kristen and Karen provided great service. They are professional and compassionate. They took the time to answer my questions and walk me through the process of accesing my storage unit. They even gave me chocolates. THEY ROCK!!!!
Thanks Karen Khris Shannon for the amazing help and also being very helping and considerate
Karen and Leighton are the best.
They’re helpful and nice.
Great customer service! Thank you 😊
They've been having door issues. I use the app to get in and out, thing is its been opening doors that you're not near to get in or out lately. This can hold you up especially if someone else is there loading or unloading. I was told they'd a "bug" in the system. Beyond that, I love it, especially having an indoor unit...pricey but convenient. I'd recommend.
Karen stayed til 6: 30 to help us get moved out for tonight. She still was proffesional and went above and beyond on making sure we got our unit
.
Karen, the manager, is always on the ball. She knows most clients personally, and greets everyone with a smiling face and a positive attitude.
When Karen isn’t interacting with clients, she can be found checking, cleaning inside and out, and maintaining the grounds.
When Karen is away on a well-deserved day off or away for training other Public Storage locations, Colleen and the others can be found showing a smiling face and professional attitude in her absence.
The man behind the counter was very accommodating. He helped me get the boxes in the car.
Nakia was Awesome she knew her stuff she answered all of our questions She was extremely helpful She helped us pick the right storage unit for ourselves and she gave us a well informed walk through as well as she helped us step-by-step with the paperwork I highly recommend the storage facility
I was referred to Public Storage by my daughter, she raved about the fast response time of the manager when returning phone calls. Karen is a professional and attentive manager. She has addressed any concerns I’ve had, and has been super helpful in helping me remotely prepare for the long distance move of my storage items. Moreover, the facility is clean and well maintained.
The service was great the agent was very helpful
Nakia was amazing and helped me with all the steps and I appreciate her thoughtfulness and efficiency. Things went smooth and quickly exactly what I needed Thank you so much
She had great service Nakia
What a great experience with Karen! We originally reserved a storage unit and she exceeded our expectations by finding us one even better. She was so kind, knowledgeable, and wonderful to talk to. I appreciated her insight, time and understanding given I arrived late. She’s wonderful, ask for her the next time you stop in!
Had a nice interaction with Tanya. Very nice very professional
Tanya was so helpful. It was such a pleasure talking with her.
Colleen was knowledgeable and pleasant to work with.
You could talk now, very unhappy. I don’t understand I paid for the unit. There’s no staff to tell me where the unit is, I looked all over can’t find it can’t get in the locked doors. This is inappropriate very unhappy.
Tanya, was wonderful. Her and the staff at public storage are great. They listen and take their time with you. Go there if you want customer service!!!
had an amazing experience with tanya 💛💙
I am a satisfied long-term renter at this location. Like any 10 year relationship especially with storage there is an occasional light that needed to be replaced or entry issue for my husband or myself but these are handled well by the front office staff. I have both expanded and reduced my storage unit footprint several times. I have worked a lot with Karen who has been amazing. I recently combined two large storage units into a single well organized unit, which was a big job. Karen checked in several times over the week that it took to organize the single unit. While I am just a renter, this Public Storage location and Karen as manager are really partners in the services I provide to the families I help. The location is safe and well managed. I am a small company but could not do this without the help of Public Storage who helps me be more efficient in delivering just-in-time equipment to families and stores an immense amount of my event inventory.
I just can’t say enough good things about Karen. Always kind and courteous and displays the utmost professionalism. Thank you.
Be careful when renting a storage unit from this location.
I made a reservation on July 15th, paid for the entire storage unit, and moved in on July 22nd; I saw that my lock was broken into before my moving in. I raised the concern to the front desk agent and she was rude, kept cutting me off while I was talking, and didn't let me finish.
I'm paying for a service to store my belongings in a safe location. After I brought up the broken lock to her, the front desk person was aware of the issue, so she willingly lent a contract for a broken lock storage unit and told me to leave the key at the front desk after my stuff was already stored in the unit.
1- I don't feel comfortable leaving my belongings up to a total stranger.
2- I'm paying for this service and not receiving this as a donation.
3- The front desk person refused to move me to another unit and wanted to pay an extra $76 for another unit.
4- I made the reservation with ample time to have the unit be move-in ready.
I ended up moving out and moving my things to another storage facility, I'm not doing business in a location where people don't care about the safety of the items customers are storing there and refuse to provide better service. Take your business somewhere else because I sure would feel uncomfortable paying for a location with a broken lock.
Excellent Storage Facility!! Karen's personality makes this place shine!!
Nakia is the best! She saved the day when I needed to rent a unit. Please see Nakia if you want great customer service.
We have had our storage unit there for over 5 years. Whenever we go there, it is very clean with well regulated temperatures so, I am confident that nothing has been ruined. The very best thing about this location is a staff member named Karen. She has been amazing! She is helpful with everything we need and goes out of her way to make us feel like a valued customer. She does it all with a friendly smile. This doesn't happen everywhere. She is the main reason we have stayed so long as well as recommended this location to others. THANK YOU, KAREN! You are THE BEST!
I needed some quick help and Karen Helped Me while also teaching me how its done.
Karen, the manager, is truly amazing and helpful going above and beyond basic service. We have been using this facility for at least five years. Clean, well lit accommodating facilities. Truly personalized service. Thanks for the long term service on our three units.
Karen is an extremely remarkable & efficient hard working manager that I ever met in my storage experiences for the past ten years.
Not only she is approachable and strictly discipline, but also very customer oriented and fast services.
I believed that is one reason why I continue to stay with her Public Storage.
Karen at Canton location is excellent and pleasant to work with.
Great customer service and well kept property. China and Nakia work well together and helped me reserve and get my unit. Helped with a dime move in also. Michigan and Beck
I miss seeing China smile!!
She was super nice and informative. China went above and beyond last week with my parents. She locked the office and came out to help my mother move some boxes and bags out of her vehicle to their unit. I just want to say thank you from the bottom of my heart. And I also want to say keep up the good work to Nakia, China, Alondra. ❤️ My mother always says nice things about you young ladies.
Meh. Three stars because the space itself seemed nice enough. Online payment system is glitchy and no one could figure out why my payments showed payed but never went through or ended up being processed multiple times. This happened every month for 9 months. Very frustrating. They also don't offer reliable assistance in case of lost keys like other places, but you can hire your own locksmith.
This week I needed to consolidate from a second unit to this location and had a rental truck for only a few hours, planning to return it the same day. I had paid my rental fee earlier that day but on arrival found that I had been locked out of my unit. It was still more than an hour (office closing shows 6pm) to close and whoever was on duty that day had left early. I made a couple phone calls and asked for someone to return to remove the lock from my unit but no one returned my calls until the next day. This ended up being more than an inconvenience as now I had to pay for a full day of a rental and the help that was with me drove an hour and a half to help. After speaking with Karen and Nikia the next morning, my lock was immediately removed and Karen also waived additional charges I had on my account. As reviewers have said Karen and other members at this facility are are helpful and try to accommodate renters as best they can. I will continue to rent at this facility, and recommend anyone who needs a storage unit to seek out this location!
Karen and Nikia, are exemplary staff I have ever dealt with, they are always a pleasure to be around. Great job!!’
I’m very happy that I chose this storage facility and I highly recommend it to everyone! It is kept clean and secure. I love that they take such great care of this storage facility.
I had the pleasure of working with Karen on my move-in day…She is Amazing!! I am very appreciative of her helpfulness and kindness!
Very professional and fast and also very price affordable !
Karen was was very helpful and she made sure I got the unit I wanted same day
Recommend! Recommend! Recommend!
They are nice I like the customer service
I like them better than the other storage Unit I was in before.
Mrs Karen is very nice and helpful, and overall a good place to have stuff stored.
Been a long term renter here (3 years). Have always had good service. I recently had some questions and Alondra in the office was extremely helpful and professional.
China & Karen are very thorough, communicate well & hospitable. During a very challenging time in my life, they have shown to be understanding in their assistance of my storage needs. If only everyone would be just as kind as them…what a beautiful world this could be! My prayer is that God continue to bless them in all they endeavor.
Kind, helpful, and patient. Grateful to Karen and China for keeping me laughing while helping get the storage space right for me.
Karen is the best and shows how much she cares about your satisfaction by going up and beyond!! Great CSR!!
Always took care of me and went the extra mile in my time of need great staff!
Karen and McKenzie were pleasant very helpful and enjoyable to work with
Karen is Simply Exceptional. She is Absolutely Amazing. She Always Provides “Excellent Service”. Please Compensate her on all of her hard work.
Karen Lisa and Makenzy are great very helpful and polite thanks for your service
Karen and new trainees were excellent
Karen is amazing. I have been with this location since Public storage first took over building. Recommend this to everyone.
Karen was so helpful and patient with me with the questions I had
They worked with me when I was extremely late with my payment. My unit was clean and easy access
Karen is absolutely wonderful.
Karen The Property Management at this location on Michigan Ave and Beck Rd is so understanding. She will help you meet your needs during hard times. My Husband and I been with this storage location for some time now. I truly appreciate Karen and her caring ways. Honestly I recommend anyone looking for storage space to contact Karen the Property Management at this location. Thank you again Karen and your Public Storage Team. God Bless.
Karen was absolutely amazing, a real lifesaver! Thank you.
Good and professional service
Karen was amazing.. excellent customer service.
China and Karen were very helpful in assisting me with finding the best storage! Thank you again!
Overhead doors are always broke.
Karen: A+! Another storage place fumbled, Karen came through quickly and professionally.
Karen was awesome today and took really good care of use. She's awesome
I have had problems since the first month I moved my things into this storage unit. Miscommunication at its finest!! Upon signing contract I had a new employee assisting me which was fine, but she didn’t mention I could pay at any location. First payment date approaches I go to pay my storage balance in cash and no one is in the office. Go again that following week, still no one in office. At this point I have one day left to pay before a late fee is added. I called and left messages but unfortunately myself and the manager just couldn’t reach each other. After I was able to speak with someone (after the late fee was added) I was told to just pay my storage balance and the late fee would be waved. I did what I was told to only have more late fees added onto the late fee that I was told not to pay because it would be taken care of. Now I get an email stating if the late fees aren’t paid my storage unit will go into auction. I was given a 866 number to call and they basically told me that my reasons aren’t good enough and I can’t file a complaint. I will be looking for a new storage facility very soon and do not recommend this public storage.
Having a unit here is convenient, priced defend by default. The unit we rented wasn't available so they have us the next available size for the same price.
Tried to rent a second unit, we're sellers that just started a small business. Placed a hold on a unit, set an appointment to secure the unit. We got there early as our appointment wasn't until 5p, we showed up the first time at 2p to try and get it taken care of. Called, left a voicemail and waited a few minutes. Nothing, so we left and went back at our scheduled time, calling again to state that we'd just stick to plan and see the lady at our original 5p appointment time. We go back for the 5p appointment, the doors are again locked. We called and left yet another voicemail stating we were in the parking lot. Waited about 20 minutes before leaving. The lady who runs the place is always on that golf cart so we were trying to be patient before calling it a wash. The next afternoon we got an email that was generic and most likely automated, at least I'd hope. Stating that we missed our appointment, asking would we like to reschedule, that's a no. It was difficult enough obtaining the first unit due to the lack of presence in the office and the doors being locked.
Even with an appointment, good luck getting in the building to physically conduct your business. Cylinder locks are all the lady allows, take your own or they charge $20 minimum for theirs.
Karen is great she get the job done and very helpful
Karen was everything I needed her to be.
Very helpful
Miss Karen Great personality very professional
Karen was very helpful when we came to finalize rental on our unit. She showed us around & explained everything. She helped us with suggestions to remember our unit number and downloading the app. She made it an easy process.
Definitely 5 star service from Karen today. She was fast, friendly, thorough, and helpful. Thanks again, Karen!
Karen helped me out tremendously. I appreciate her service
Este lugar está muy bien para llevar tus cosas para guardar por el tiempo que necesites. También este lugar tiene amplios espacios para cualquier tipo de cosa que quieres guardar.
I have my cleaning business at this location. This was a great experience. Karen was extremely helpful overall. I have never seen great customer service experience in a long time. She has an provides an positive atmosphere; and makes sure all your questions and concerns are answered. I would recommend this facility to anyone. Just ask for Karen, she will take it from there. Thank you Karen, you are awesome!
Karen was such a sweetheart! Everything went so smoothly with her helping me. I couldn’t have asked for a better storage experience!
Karen and Karen are awesome, totally love it took time to explain everything so I could get what I really needed!
Got a second unit and both karens were just so helpful!
Karen and Karen were incredibly kind and helpful when I rented my unit. Absolutely recommend for anybody looking for a first time storage unit!
My husband and I just rented a unit at this Public Storage and the girls were amazing her name was Karen and Colleen they helped us so much . This place is so clean they were so polite. I do have a problem with the doors being down and I wanna know when they’re gonna get fixed? You need more people like them working at your stores. Their customer service was outstanding
The worst experience of my life! Been here 2 years. In that time no one is ever in the office. I call and leave messages and no one calls back. Had issues since day one. It was inder construction when I moved in. It was hell moving stuff down super long hallways with no dolly. Like ants movong sand. No one helped me when I moved in. They raised my rent 60.00 .
The hallways are long and there is never a dolly available since no one is ever in the office. Not recommended by me. Get a storage unit you can pull up to. Do not get stuck in the maze at public storage. Plus if you ever have a problem no one is available. All they do is tell you to download the app. Do not put your stuff here. Find a storage place you can pull up to with your vehicle.
My experience has been amazing at public storage always friendly and they will work with you every chance they can. Karen is the facility heartbeat and has been working with me since the pandemic hit. She is professional and always looking out for the customer well being. Her customer service in unrivaled and is a shining example of how customer service should be.
I've used at least 4 to 5 storage places and this is the best for several reasons, the main one being Karen. If it weren't for her I wouldn't be here. She is the most helpful and compassionate. She is also very pleasant. She is definitely the best manager public storage has. The only bad thing about this public storage is the doors don't work, DOORS NEED TO BE FIXED LIKE YESTERDAY.
Karen was wonderful to work with and has been very accommodating. We love our storage unit and the personal attention we continue to recieve. Would highly recommend this storage facility!
We are so happy that we chose this location. Karen was a delight and you can tell she enjoys her job. She made the process very enjoyable and even checked on us the following day to follow up and see if we needed anything 😊. I definitely recommend this location
Absolute MADNESS!! Storage unit is nowhere to be found. Went to the office no one is there during office hour. Called customer service they hung up after putting my on hold. WHAT IS GOING ON????? This is my first time renting public storage and will for sure be my last… don’t come here
Exceptional service with a very thoughtful staff. Thank you Krys and Karen. You rock!
Great service Karen is very polite and helpful. One of the nicest people
great customer service from Karen. Was in and out in 5 minutes
this place I's horrible. first we get in the elevator that locked us in it we had to pri the doors open to get out.so we start using the 2nd elevator and it breaks so now we have to carry my nieces belongings down three flights of stairs and that was not the only problem. they have 2 garage doors 1 of the garage doors is broken .maken everyone wait on the people ahead .see when someone parks you in you can't leave until there done or move wich was impossible with your garage doors not working .I would not us this facility .
just because it's heated it's not worth it..
I really feel this place owes us money I will
be sending my bill for my Inconvenience your building caused me and mine also hurt my arm cause had to carry heavy stuff down three flights of stairs.
Matt j.
Karen was so very friendly and helpful.
Karen is awesome and very honest! She always warned when my unit was close to being auctioned. Just communicate with her.
Karen was great, very helpful, i was able to rent the unit i needed quick and prompt.
The on site staff was prompt and helpful when I inquired about a possible discount. Your employee Karen was knowledgeable and professional. I have been a customer for sometime, I can attest to the facilities and friendly and helpful staff.
Having experienced the need to rent a storage locker in several cities at the end of each college year for my children, I'm so glad to have come across Karen at Public Storage at the Canton, MI location. She was not only knowledgeable, but kind and helped me by accommodating my timeframe.
Excellent service, very professional very helpful and friendly! Thanks Karen!
Seamless rental process. Thank you Tom and Karen!
I have rented a unit from this location for years, and have always received excellent service. Karen really stands out because she went out of her way to show how I could save money each month and just for the pleasant interactions whenever I visit the facility and have any questions.
Top service from Tom and Karen. They were able to find a unit that fits my business needs and answered all questions.
Karen and Tom are awesome!!
Karen is the best. She corrected some issues with my account. Fully understood the problem, and fixed everything. Thanks!
Tom provided awesome customer service!
Always greeted me with a smile and has a great work ethic!
The staff are less than helpful, impatient, facilities are mostly maintained but nearly every time Ive gone in (renting unit for about 6months so far) at least one garage door is broken so there are issues getting vehicles situated, and going in and out. Also, when theres snow, they leave the snow so deep that you can get stuck going into the building (days after the recent snow)
They do have a nice feature with an app that you can use to open the garage doors so you dont have to use the touch keys. They do not have hand sanitizer or cart wipes visible or in use.
Karn & Teresa very helpful.
Good service
Karen is very atentive and very helpful God bless.Im a customer for live nice place and clean.
Karen was really helpful and nice , great experience overall
Sorry it took me so long. But I visited the other public storage down the street because I work out the country right now and I needed to move my belongings before I left the country for 5 months. Tommie was so kind, helpful and went above and beyond to not only find me a space at this public storage but also made so I could save some money on the unit. Tommie made a very very stressful time in my life a lot easier to manage with how considerate and kind they were. Thank you and would highly recommend tommie get a raise and to use public storage again. Sorry I took so long tommie but I really appreciate your help that cold winter day!
Karen is FANTASTIC!! She did an absolutely amazing job answering all my questions and any concerns I had we addressed and got everything taken care of. I will always rent from Karen she is awesome.
Karen was great she took the time to show me around the facility and answer any questions I had. will definitely rent from her again. I always enjoy dealing with her when it comes to questions and concerns
Friendly staff! They do not make you feel as if you are bothering them when you call or have questions. Karen is very welcoming and cheerful! I rented for the past year and the facility has always been clean and well kept up.
Karen was very helpful in answering all my questions and is pleasant to talk to. The facility is remarkably clean, and easy to get to. I feel safe in storing my stuff here.
Karen helped me today (19Jan2022). She was really patient and awesome! Thank you so much Karen.
Well maintained units with good security. Especially I like their phone app that opens the gates with Bluetooth. Good friendly and responsive manager - who missed the first appointment - but then called and apologized that she had to step out. The prices are not cheap but since they didn’t have the unit I wanted they gave me a bigger one for the same price.
Teresa was wonderful to work with at this location. I have never rented a storage unit and she made the process effortless. Thank you!
Karen Did Great Sevice in Processing My Storage Unit,Showing Me the Unit and Helping Me through the Process