I have worked with Ms. Tonya and Shawanda with all 3 of my units. They have always been very helpful no matter what questions or concerns I have asked them. Each rental has been an easy transition.
Miss Tonia provides excellent service and explained all policies and procedures in detail. Very hood customer service.
Came in as auction buyer and was helped by miss Tonia. She was very nice and accommodating very good customer service. Will be coming back to rent a unit from her because of her smile and kindness.
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Came back in today to rent a unit and Shawanna did a great job renting me my unit. Mid Tonia was still there with her infectious smile. These ladies are customer service at its best!
Ms. Tonia was efficient and kind! She made the process incredibly easy.
Miss Tanya is the best!! She was very helpful in setting up my smaller storage unit.
I received outstanding customer service from Ms. Tonia. I came in feeling very overwhelmed and she took time out just for me. She walked me through each step. I left feeling much better than I came in. Thank you so much Ms. Tonia
Miss Tonia was very nice and helped me out amazingly
Miss Tonya. Is very professional she was a great help, helping me move into my unit.
Miss Tonia gave me great customer service with a smile
Ms Tonia took very good care care me when closing my account excellent service 10/10 would recommend!
Ms Tonia was really great and my experience was simple and fast.
Shawarma very helpful very pleasant good service enjoyed doing business with her .
Stacey was awesome and got me taken care of
Miss Tonia was excellent helping me get a unit and get moved in
I moved from a 10x10 to a 10x15. All went well until was moving out and saw a Lot and I mean a LOT of mouse droppings. When I reported it, it was like it was no big deal. I just hope when I bring boxes to my home I have no mice.
Miss Tonia was awesome helping me figure out my problem.
Miss Tonia was a great help in answering all my questions and concerns. Excellent customer service.
Ms.Tonia was very helpful and professional
Came back to rent another unit and Ms Tonia was still great!
Miss Tonia was wonderful helping me obtain my unit and setting up my app great experience
Great customer service ! Purity helped my with my issue and it was resolved quickly!
Miss Tonya was a big help when I moved in great customer service
Miss Tonia is top notch, helped me out quick and easy. Facility is always clean and easy to get in and out of. Highly recommended.
Miss Tonia was very helpful getting me set up with my unit and setting up my app from another store because my store was closed.She was a blessing.
Teara was exceptionally pleasant. She went above and beyond to helpful me find the correct size unit.q
Miss Tonia was wonderful in helping me transfer my space today.very friendly and customer service oriented.
Mrs. Tonya was amazing and helpful & gave me kindness others wouldn’t have showed! A good human-being works here!!
ms tonia did a great job while taking my payment
Shawanna was a GREAT help and made this experience very easy and simple! All my questions was answered and not scared of receiving any unexpected fees after my first month! Thanks again ✨🥹
Very clean and professional. Shawanna was especially helpful and made sure i was taken care of
Shawanna helped me get a late fee removed. Thank you. Great customer service
Miss Tomia helped me and was very nice with customer service
Tonya was really nice and helpful the facility was very clean and very well taken care of .
Omg! What can I say? Miss Tonya was the best. Helped me get the right size unit and transfer my space with no issues. Beautiful person and customer service.
ms. tonya the best she was very helpful and she helped with everything
Had a great experience with amazing customer service from Mrs. Tonia. She was knowledgeable and help rectify my issue quickly.
Miss Tonia helped me transfer my unit and set up my app quickly with a smile. Great customer service.
Miss Tonia was super nice, helpful and blessed my day with her smile and service. Will be back! Super clean facility. One of the best!
Great place to store all your stuff
Miss Tonia was wonderful helping me get the right size space and transferring into it
Miss Tonia was wonderful helping me obtain my unit very good customer service
This place is one to avoid. Rent has gone up and up and up. The facility is almost never operational with doors that don't work or the elevators that break down when looked at too hard. It's sad that this is a newer building but has so many problems.
Ms. Tanya was a great help! Very kind
Pocos yo succión unir miss tonia Washington very nice lady and helped me a lot.
Tonia was amazing me with helping me with the app and very patient with me.
Came in to make payment and was helped by miss tonia who was wonderful and had great customer service
First time at this facility. Ms. Tonya and the rest of the staff were very friendly and helpful very clean facility look forward to coming back as an action buyer again
Came in to pick up a auction unit and Mrs Tonia helped me and was very nice this is a nice facility and good customer service.
miss tonia was absolutely wonderful in helping me get moved into my unit and setting up the app, great customer service.
Ms. Tonia was very kind, efficient, and informative. I highly recommend this company.
Miss tonia helped me with my transfer with no issues great customer service thank you!
Miss Tonia gave me excellent customer service helping me get my unit pleasant person to work with.
Ms.Tonia was a great help. The customer service was remarkable & she answered all of the questions that I had for her. I definitely recommend coming to this location. I never had a problem with any of my items missing like other storage units.
Wonderful place. Always helpful. Have 2 units there. Ms. Tonia is fantastic
Miss Tonia was very helpful when I moved out great customer service
Hi this LaShawn Dyson I would like to express my gratitude about Ms Tonia how she helped me with my storage unit lock and she took the time to get my business straigten about my account
miss tonya was very helpful in getting me in my new unit very kind and nice thabk you
Miss Tonya helped me with renting my unit very nice lady.
Ms. Tonya was very pleasant and helpful during my first time renting a unit. I would definitely revisit with her.
Miss Tonya is always so helpful when I have issues very kind
Ms Tonia was absolutely FANTASTIC with assisting me with my unit. She is a true gem and asset to the company. I look forward to doing all my storage business here.
Miss Tonia was great helping me get into my unit, very pleasant.
Miss Tonia was so nice I appreciate all her help
Miss Tonia was so helpful in helping me with my auction unit, very nice lady.
Ms.Tonia was super professional and helpful ! I came in at the last minute and she was very friendly and very HELPFUL in assisting with my payment❤️ ! THANK YOU MS TONIA FOR YOUR HARD WORK AND GREAT CUSTOMER SERVICE SKILLS ! Public storage is lucky to have an employee like you on board !!!!
Miss Tonia was extremely helpful, patient and kind helping me with my unit.
Thank you so much Mrs. Tonia for helping me get settled in my storage unit. It was no hassle you made this smooth I thank you
Ms Tonia customer Service was awesome!
Thank you for the welcome home.
Thank you miss tonia for all your help out was a pleasure doing business with you. Perfect customer service!
Great Experience with Ms.Tonia at the front desk, BEST PUBLIC STORAGE in the area !!!
Miss Tonya was great in helping me with my issues moving out very good customer service
Ms Tonia was very nice quick fast and efficient!! Great service
Ms Tonia is the best .she help us with everything we needed
This was a great experience. Ms Tonia was extremely helpful. Wonderful experience.
Great customer service ms Tonia payed my bill she was awesome and helpful
Miss Tonia was excellent in helping me obtain my unit great customer service.
Ms. Tonya was extremely helpful! I needed to swap out my unit for a smaller space. This process was seamless due to her professionalism. Thank you Ms Tonya for your 5 Star service!!
Ms Tonia was the best very helpful
Tanya provided exceptional service in a trying
moment of life
Miss Tonia was great helping me get my unit very professional
Ms Tonya was amazing had a wonderful process she’ made everything easy !
Ms. Tonya was super helpful and made the experience a breeze!
Miss tonus vert good help me with my ștoarfe
Tonia was/is awesome and extremely helpful to get exactly what I needed.
This place seldom has the elevators working, sometimes the main door to drive in doesn’t work.
They seldom answer the phone and leaving a voicemail is useless.
This is after over a year of being there.
Miss Tonia was the best great customer service she helped me get in my unit with no problem
Ms. Tonia was extremely helpful in helping me find an appropriate space for my storage needs…excellent customer service; she was amazing!
Quick and easy. Done within 5 minutes. Ms.Tonia was great
Perfect for storing your extra "stuff" ...
Ms.Tonia was very sweet and helpful with me transferring my unit. The move was efficient!
The worst place I’ve ever been to load people block up I only have 2 carts i’ve been waiting an hour for a cart… Never again
I had a great experience with Ms.Tonya she truly made it easy for me
Ms Tonia Was very nice,amazing,quick and efficient I would highly recommend public storage as a place to store all care and love items and I appreciate Ms.Tonia for her amazing customer service
Thank you PurityJoy & Ms. Tonia for your excellent customer service and helping getting started.
Ms Tanya was amazing! Very helpful
Miss tonya was excellent in getting me in my unit and she was fast too!
Miss tonya was excellent in helping me get another unit and very fast great customer service
our experience with mrs tonia was very good she explained everything very good and she is very nice!
Way too many bugs. I've tried getting to my unit several times, yet there's always wasps blocking my unit. I'm allergic, so I can't take the risk. I've also seen mice and other pests. This place needs pest control immediately. Don't even get me started on the elevators...
GO SOMEWHERE ELSE!!! Elevators are always out, so you can’t get to your stuff. One of the two elevators has been down since the place opened. Main door to drive in area also frequently doesn’t work. Supposedly climate controlled but always super hot. And units are super expensive. Don’t go here.
Ms. Tonya was extremely helpful. She walked me through to different size storage units to make sure all my items were going to fit. She was very helpful and didn’t seem to be annoyed when I had to keep running back and forth to my car. I’m happy she was the person that I met when I walked into public Storage in Nottingham! Thank you Ms Tonya 5 star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Ms Tonia was a great help, very professional and pleasant to deal with. Thank you
Miss Tonya was very helpful and hands on with my experience at the Nottingham location. I will definitely recommend this store to my friends and family. Miss Awesome!!
From start to finish Ms. Tonia created an amazing customer experience for me. She was very knowledgeable, proficient and she worked really quickly to get me set up. I also witnessed her handle EVERY customer that came in with the same grace and respect. At one point, it was time to close up the store. She never complained one bit, but remained focused on getting the job done. I wish that all of my experiences with PS was like this.
STonya was very helpful and friendly!!! She set up my app for me! Great job!!
Miss Tonya was very helpful. She was patient and polite and she gave me all of the information I needed being a first time storage user. She has great customer service skills.
Great experience, helped by Ms. Tania
Leased a space at Public Storage at another location for 10 years, and recently came to the Belair Rd location 3 months ago.
PROS - Low leasing cost, drive thru bay which allows you to move items during inclement weather, public storage app is easy to use to pay your monthly fee
CONS - One elevator in operation for the entire facility. Customers are told the elevator is not working yet there is no SIGN posted alerting anyone that the elevator is not operational. Why haven't' you fixed the elevator in 3 months? I don't think it's broken at all. I think it's been taken out of service. Customers have to stand in-line and wait for a open elevator on busy weekends.
NOT ENOUGH ORANGE CARTS - 6 carts for one facility. On any given day there is not enough, let alone on a busy Saturday.
TRASH and DEBRIS on the grounds. Bottles, plastic bags, and paper blowing around on the parking lot.
SECURITY CODE is not in use for the Elevators; the orange box on the wall is disabled for that purpose. Anyone can get on the elevator. If your coming to storage facility after hours it would be nice to have that extra layer of protection for customers. Any individual can piggy back off of another customer driving in. An individual can follow them in thru the open bay door and never enter a security code. The bay door remains open for 5 minutes after a customer drives in or exits. Requiring customers to use the key code for the elevator would provide added security, and should be required.
Miss tonia did very well helping me get my unit she was very pleasant
Ms. Tonia was very helpful and quick.
I had great service by PurityJoy. She explained everything to me and walked me through the entire process.
Purityjoy,
was very, very professional and polite.
Great service from Ms.Tonya ! Loved it .
I came to Public Storage for a rental and PurityJoy did an excellent job. She showed me the space and walked through the paperwork and really helped me out. I thought I needed a 10x5 but once she showed me I got a 10x10. Great service!
Worked with Purity Joy on check in. She was very efficient and knowledgeable. This is our first experience with a storage facility and we left feeling confident about the process as well as the sad of our items. As an aside - this facility is very clean and very well kept.
Great service !
Ms Tonia help us getting the right space for us.
Thank you Ms Tonia for the professionalism the presented to me today
Ms. Tonia was quick, courteous and efficient in getting me a unit today. She is also professional.
Miss Tonia was great in helping me get my unit
Ms. Tonya was very helpful. She was patient with me and explained everything. She offered great customer service and I hope to work with her again.
Miss Tonia was a great help in helping me set up my app access.
Ms. Tonia was very pleasant and helpful!
Ms. Tonya was extremely helpful!
Ms. TONYA WAS VERY HOPEFUL WHEN I WAS CHECKING IN.
Miss Tonia helped me very nicely with my unit while she was super busy but did it with a smile
I had a wonderful experience with Tonia Friday morning in Nottingham. She pleasant, courteous and so helpful. Thank you!
Ms.Tonya is great and has excellent customer service.
Ms Tonia went above and beyond helping me transfer from one facility to another thank you so much!
Came in for reservation this morning and miss tonia was so pleasant and helpful in helping me rent my unit she is awesome
Ms. Tonia helped us a lot & we appreciate her help so much !!! Thank you.
Miss Tonia was a tremendous help in helping me get my sons unit awesome customer service and friendly too
Came in this morning to rent uniy miss tonya was very kind and helpful in getting me the correct size space very quickly with great customer service
Tonya was a big help. I Was given a smaller unit she help me transfer to a bigger unit in no time made everything very very comfortable
Ms. Tonia was very helpful in switching out my units. Thank you
Mrs. tonya gave me stellar service she is very appreciated!!! Thank you Public Storage!
Wonderful, Helpful, patience, I thank you SO very very Much!!!
Came in as a walk in and this young lady Ms Tonia was so helpful in showing me a unit and renting my space. Thank you for your great attitude.
The lady at the front desk is not friendly. I don't know why places hire people for customer service that aren't good with customers. Apparently one of the 2 elevators have been broken for over 3 months also
Ms Tonya amazing. She made the process of getting an additional unit easy. I am so grateful for her help during this stressful time
Ms. Tonya was very friendly, extremely informative and quick!! Thanks
This young lady Ms. Tonia was fantastic helping me transfer spaces from one facility and met me at another. It was pouring rain but she kept a smile on her face. She is spectacular.
Ms Tonia was a delight and really helpful.
Shakari was also extremely helpful and a beautiful spirit.
God works in mysterious ways. I had a very negative experience at another public storage, which caused me a great deal of anxiety especially since I need to store irreplaceable items while my basement is being renovated. While waiting for my donut order, I noticed Ms. Tonia’s Public Storage uniform shirt. I briefly shared my story with her & she said that she works for the Public Storage on Belair Road. She politely and calmly helped me get a storage unit. She was thorough & helpful!! She is a true asset to your company.
This have to be the worst customer service I’ve seen in a long time. I see all the reviews about how wonderful Ms. Tonya is and even people were there stating that wish Ms. Tonya was there. This young lady was rude, not helpful and complained about how the doors don’t work. Not a good look for a new renter.
Ms. Tanya was absolutely a pleasure! She is very professional, helpful, and patient. I would come back to this location if I ever needed to. I definitely would recommend to other people.
Tonya was very helpful and very pleasant. Made the process go incredibly smoothly.
Mrs Tonia was very helpful with explaining all the details about the unit and very friendly to talk too
Clean and pretty straight forward experience.
Thanks Ms Tonya for your great help and patience!
miss tonia was excellent in helping me move in to my unit
Nice and friendly experience with miss tonia.
Thank Ms.Tonia for your time and friendly energy with helping in this process!!
I received great customer service and assistance from Ms. Tonya who was working at the time of my visit.
Ms.Tanya was kind and excellent. She was very accurate with everything
Miss Tonia helped me with my app and she was great.thank you for your customer service
Shawanna was very helpful with my transfer!
Excellent customer service!
Mrs tonal was a very good help , excellent customer service. I'll definitely be getting a storage unit here.
Hello, Ms.Tonya was a sweetheart and made the process easy. She called me to remind me about my reservation and waited for me to arrive before closing. She showed me how to use the app and access the facility and made this process very swift. Great work!
Miss Tonia was a great help getting my friend moved in a emergency
Mrs Mrs Tonya very pleasant and helpful and very knowledgeable I hope she is here every time I come.
Ms. Tonya was helpful. However the elevators were down and my unit is on the 2nd floor.
Great service from Ms. Tanya. Very helpful and explained everything I needed!
Ms Tonia is the best she is sweet an she always has a smile on her face and that's a blessing.
Mrs.Thomas was very friendly and helpful. Thank you!
My check in and set up was so easy and flawless. Thank you Ms. Tonya, you are wonderful!
Ms Tonia
Was very pleasant and professional 👌
Ms purity and Ms Tonia were excellent in helping me get my unit they deserve 10 stars!
Ms. Tonia was amazing. She called me after I inquired online and helped me out just before closing time. Excellent customer, very energetic and helpful as if it was opening time!
Ms Tonia is an excellent property manager! She was very helpful and polite.
Thank you Tonia so helpful and patient and kind helping me with my reservation
Tonia was extremely courteous and helpful
Ms tonia was very helpful and she has the best customer service and was very helpful and fast one of the best employees I ever met with dealing with a business like this I give her the best customer service
Ms. Tonia was great! Came to tour our new unit. She helped us with everything and answered all of our questions! Very happy over all!
Miss tonya gave me great service. Gave me the right size storage for my items. Thank you
Mrs. Tanya was an amazing help anytime I have needed help she has went above and beyond to help I appreciate her so much!
Ms.Tonia helped me with my storage and made sure i had a good experience
Ms Tonia was exceptional. Very helpful and friendly.
Tanya was great! Very helpful and friendly!!
Elevators have been out for more than 3 weeks.
The manager of this place needs to be removed.
Ms Tonya was ABSOLUTELY amazing. She exhibited true professionalism from beginning to end and was extremely accommodating. Thank you Ms Tonya for helping me and making my move super easy.
Ms. Tonia is the best. Not only handling my registration but are so walk in customers requests. She s Awesome
Ms. Tonia is amazing at her job and very attentive
Ms. Tonya was very pleasant and helpful amazing customer service.
Mrs. Tonia was excellent at the front desk. I had issues on my end of not getting the right unit and she corrected everything for me.
Miss Tonia was very helpful getting me in my unit and very nice and kind
Miss tonia,help us out a lot,when the elevator was outta order,she made the process of switching units easy for us and keep the same price,best service overall,she definitely made our day,keep up the good work👍🏽👍🏽
Tonia was excellent !! She was kind, educational and patient !!! Made the experience smooth. Thank you, Tonia.
Ms Tonia was the best very friendly and helpful. Highly recommended
Ms Tonya was very pleasant and gave professional service
Ms. Tonya was very nice and polite. She was patient and very helpful. Thank you Ms. Tonya.
Had an amazing experience! Ms.Tonia was very kind and patient. She showed me around the facility to my unit so kindly.
Miss Tanya was awesome!! So friendly, professional, and helpful!
Ms. Tonya was very personable and a pleasure to work with
Miss Tanya gave me at standing service today
I reserved my unit online first thing in the morning. The manager Latonya was super helpful when the website wouldn't allow me to complete my transaction. She went above and beyond to make sure all my expectations were met. I enjoyed working with Latonya on securing my unit.
Miss Tonia was generous and will To open up early when setting up our storage. Very easy to work with
MS TANYA WAS THE BEST EVER!!!!
Professional customers service. Made the experience as smooth as possible. No headache.
Ms Tonia she was great very professional
Mrs. Tonia was exceptionally helpful and nice
Miss Tonia thank you kindly for your help going above and beyond. This is a beautiful and calm location. Stay blessed!
Miss Tonia was an amazing help to me trying to secure my unit she even stayed late to help thank you so much!
Mrs. Tonia was very helpful when I had to change my rental unit. The transition was smooth and she answered all my questions.
Tonia was great help with the whole process. She explained everything I had questions about coming in. Great customer service.
Tonia is great! Great service beautiful smile!
Ms. Tonya provided extraordinary customer and help ! If she is here I will come rent from them anytime ! Thank you so for the amazing service
Excellent service by Ms. Tonia. She was extremely helpful, polite, and explained everything well. Job well done by her and Public Storage
Ms. Tonia was a tremendous help. Her service was friendly and fast. I was able to get the unit I wanted without any problems. I am looking forward to doing business with the Nottingham location.
Ms.Tonya is very nice and took care of my problem. She is very helpful
Tonia was very friendly and accommodating when I came in and realized I had the wrong size space for my stuff. She helped me right away to get the right size. Thank you for being awesome!
Had a reservation at another public storage and they said that I could not get a discount because I've already was at another Public Storage. I was reading another band at another location because the location I was at didn't have anything for me besides that I needed. I won't be there long that's for sure.
Thank you to all of the Ladies on duty today for resolving the downfall with a friendly smile