Public Storage Self-Storage Units at 7130 E Furnace Branch Road, Glen Burnie, MD

Had the pleasure of working with Sam and she was exceptional. She was welcoming and provided top notch customer service. Great place to do business.

Kristen it's the best

Sam is awesome.thanks

Customer service it is excellent location secure and easy access.

Samantha was extremely helpful and friendly and made sure everything went smoothly.

Secure and easy acceso .

The lady was awesome she helped me down size my husband had passed away when i but my stuff in storage most of it was his stuff i was very emotional taking stuff out that day she was very patient with me you have a very careing employee god bless her thank you very much Ellen Cummings 2/26/2023

The front gate was broke.The storage locker was broken you could pull it open with the lock on it! Upside is they are cheap for a nice size locker.

Sam was so great getting me moved into my pubic storage space. She was more then willing to help me with anything I needed! Incredibly helpful and much appreciated! ☺️

Prices are jacked up every other month.

I was

Where to start my mom had gotten a storage unit an sam was working an she was awesome an that was 2019 my mom passed 1 week later unexpectedly an I wasn't ready to go thru her stuff so I just went in an spoke with Sam an she was very helpful an reminded me to take my time an I had the unit there for three years I just recently went thru it an fanilly was able to get rid of the unit an around the same time I ended getting a bigger unit but it connected the unit to my mom an I was trying to get it out of her name an the only way was to change the until to another one an I've been waiting for one to become available close to it to be able to just switch it close instead of having to move it tons of units away so on the second to last day of the month Sam was put in the cold to clear out a bin on go-cart load at a time so I would make it in time to clear my unit before the new cycle starts for billing an she reassure me that it because I had been waiting if I needed an extra day she would indeed help me with another da but I was able to get it cleared just in time . But besides that Sam is a great person in this business an cares about her customers when it could be different she could be the opposite. I will forever continue to come to public when needed any kind of storage . . She has given me the experience any person should have. Thankyoubfor everything Sam.

I want to give a 5 star and ten shouts out to Sam!!!!! She is very good and what she does and definitely care about her customers. She was very attentive and it is really hard to find someone with the patience that she have for others.

Was helped by Sam and she was awesome!! Helped me get through the process and got me in and out quick

Sam is amazing!!! I had questions and concerns regarding my rental. She responded timely and took care of everything!

Would not recommend. They jack the rent up every couple months. When you ask why you are paying 3 times the advertised current rate they just dust you off. Very poor attitude towards people. I actually am searching for a new storage facility because the rent is now 3 times the rate of what I can get somewhere else. Hate to expend the time moving but oh well. They also do not maintain facility too good. The doors on my building is jammed up all the time and so crooked anybody could pull door open. The climate control is never close to a reasonable temperature.

Very secure - requires check in at gate and door. Always clean - good value for the size of unit.

Great customer service! Highly recommend!

Great price

My only complaint about this location and about public storage locations in general is the constant problem of rising rental rates. Do you have your stuff stored there and you don’t wanna move it again and then the rates start increasing. They have you over a rental barrel. Other than that, the staff he was very friendly and helpful the unit was clean and my stuff in like a damaged by mold or water and so I’m happy with that.

Sam is awesome. Great service

Muy buen servicio

service is awesome and the facility is very clean

Ashland took care of me Quick.Fast and was very convintinent

I wont be doing business with this place anymore. The woman at the front desk was very rude and has no customer service skills whatsoever. Save your money and go elsewhere.

Excellent staff. Clean and well lit. Easy access by phone with app. Love it

Very easy people to deal with, understanding ! Great customer service!

The employee Samantha Frank was very helpful and courteous. She was very knowledgeable and made my experience very easy and quick. I would recommend this place to all my business associates.

Excellent customer service,nicely maintained facility,good rates,easy access to units,and great selection of boxes etc. to make moving and storing easy.I would both recommend them and use them again in the future.Also top notch security to protect your items.If I wasn't moving I would want to work there.Update,needed storage again and Sam came through,as usual top notch service from an outstanding business!!😄

Great service

This was my first time renting a unit. Sam helped guide me through the process. She helped me pick the unit that would best suit my needs. She was very helpful and personable!

Clean place. Not super crowded.

Tyrone and Sam went above and beyond to help me with my move in during a stressful time. They made a rough day much better. Thank you for your kindness.

Its a quiet and nice safe place to store your belongings without any hastle

came in looking to rent a unit for an upcoming move. sam was very helpful with picking out the right size space for my belongings.

It could be up dated

Clean

Melleny provided excellent customer service. I came in 10 min before closing and she showed me a space I needed and completed the paperwork with a smile. The furnace branch Public Storage Rocks as well as Ms.Melleny

Melleny was amazing helped me with my unit showed it to me and was very helpful. Thank you Melleny!

Melanie wasamazing . so helpful!

Love to open gate with my phone

Muy bonito

Fast, convenient and excellent customer service! Sam an Melony were very thorough and knowledgeable!

Sam helped me with my space and showed me how to get the APP. I am a very happy customer.

I came in to rent today and Sam helped me complete the erental because the office is being remodeled. She was very helpful. Thank you Sam.

All my furniture covered in mold I called they said oh your units not climate controlled but I asked if they were when I rented it. 100 a month for a 5x10 and everything's ruined

Nice respectable establishment

I’m having issue getting caught up with my bills (America is fun). I spoke with Brian who took his time to go through my account with me and explain how I can avoid my unit going to auction. He was extremely helpful and willing to spend more time with me than he needed to, making sure the information he was giving me lined up with my account. He was also super polite.

That's fun I ever had

Fast and friendly, Connor made my experience easy and painless. If you ever need any help at this location ask for Connor

Sam has great customer service skills I talked to her about getting a storage she was great explaining the whole process to me

Should have got my family to invest and build one of these easy money💲💰💸😁😎

Hello this is Bryon Buckland again. Public Storage on Furnace Branch Road has been there since I was 15. I was born in 68, you do the math. Back in the day they were open 24 hours and they would go out of their way to work a deal so you could store your stuff at a reasonable rate. Nowadays they are open from 8 a.m. until 9 p.m. and their rates are, what their rates are there are no specials old customers do not get any special treatment. Again I tell the truth I don't know how other storage areas are but that was my experience. Good luck and God bless

Been storing there for 6 months with no problems love Sam amazing women

Sam was amazing as always thank you

Great staff. Flexible. Reliable. Excellent @ addressing & solving problems.

Chez really provided great customer service

Very affordable, nice lady working te desk

Great location. Small parking lot. Gated entryway to get to storage. Convenient and right off the highway. No issues with this business thus far.

Sam and Abby are great. I am very happy with the service they provided.

Sam was very professional and honest. Everything was so easy, all I had to do was sign!

Don't go here 1) They told me the unit was climate controlled, it was not 2) an older white female employee quoted me a "promo price," ten minutes later she claims the store hit their cap on the promo price for the unit I was given a quote for. First of all, own up to your mistake instead of pointing the finger at the customer for wanting the price you quoted them on. Your billboard says promo pricing, the employees should honor 1) their word and 2) their advertising

Mouse droppings inside the storage.

I like this place. Easy in and out. Fits what I need it for.

Great folks

I rented yesterday and Julia helped me with everything! She showed me what boxes I’d need because y’know I was just going to get a few big ones and throw everything in there (haha) but she made the process so easy I have nothing but praise for her! Definitely go to Public Storage on Furnace Branch and ask for Julia, she’ll get you all set up super quick!

They were very friendly and kind

Julia works at the Furnace Branch rd location in Glen Burnie md and I felt I needed to let everyone know how awesome she is! She has great customer service. when My friends or family ask if I know a place for storage I won’t hesitate to say this Public Storage. I feel she never judges me if I am late on my payment and follows through with everything she says she will do. She is definitely a great employee!!

Way to expensive going somewhere else.

Great customer service and super easy to get on and off the property with no confusion to get to tout unit

Julie and Sam were awesome and super fast! Thanks ladies!

Great representatives at front office. Clean well-kept exterior, but not air-conditioned or heated. Interior hallways and storage lockers kept clean. Lighting is not the brightest Nice safe place to store things.

Managers attitude is rude and my items got stolen from my storage unit.

Good cutomer service and Sam was especially helpful

The staff is always friendly, the grounds are always clean, the buildings are clean and cool, I love this place, no issues.

I am so pleased with the service and attention to detail. Julia is absolutely the best. She takes the time to ensure the customer is happy and that the storage space matches your circumstance.

is there notice need to be given if moving out of storage

Very good service Sam and Abby are the best

Wow. This place is clean and the people are very friendly and knowledgeable. There is nothing like great customer service. Thank you Sam.

My experience was the best Sam helped and from good conversation to solid knowledge of her job. Thank you Public Storage for hiring Sam.

Are the units climate controlled

I needed another space and Sam was very helpful. I am very happy with the service from Public Storage. Highly recommend.

Julia and mark helped me find the perfect space! Thank you guys so much!!

Sam, Mark and Christine were a great help today. The whole process was quick and easy. Clean property and very friendly staff.

Nice and secure location

Julia was awesome while assisting me in finding the storage unit I needed! We tried two other units but Julia was attentive and able to show us exactly what each unit looked like. Friendly customer service fast and knowledgeable of all units and deals and able to talk with us about what we really needed I would recommend this storage unit. Clean and easy to access.

Great service, quick and efficient service. Brian was amazing and helped us with exactly what we needed. Would definitely recommend this place for storage!!

Sam and Julia were extremely helpful. It was a pleasure doing business with you ladies!

Great customer service! I thought this was going to be stressful but they made the process fast and easy. They were very friendly. Thank you gals! Back here again and ended up staying a bit longer than anticipated having a great conversation with the employees about Public Storage. Hearing nothing but great things. Thank you Sam & Julia.

I needed space and Sam was there to help. The process was quick and easy. Thank you so much.

If I could give this location 10 stars I would. Like most people, I rented my storage unit in the process of moving and was mentally and physically exhausted. I hired third party movers to load my storage unit, they did a horrendous job, I could not get the door to my storage unit to close. Julia, and Josh (who I believe is the GM) helped me carry, rearrange, and repack my storage unit complete with couches dressers and other pieces of large furniture for OVER AN HOUR so that I could get the door to close. They exceeded every expectation I possibly had by a mile, and were so kind and helpful to me when I needed it the most. If you're looking for somewhere safe, with fair prices, and genuinely kind and helpful people who have their customers best interest at heart, this is your spot!

I was surprised at how quick and easy the process was. Thank you Sam and Julia for making a difficult situation pleasant.

I have been renting at this location for years. They are always friendly and professional. I wouldn't store anywhere else. Thank you Sam and Julia you are the best!

Very nice and helpful manager on site !

This place seemed nice at first, but then turned unprofessional. Have a rental unit there and was trying to ask a simple question three minutes after they closed. I saw the lady inside the office but she refused to even acknowledge us. So we used our code and went to our unit, and on the way out saw her at the desk again, but when I got out of car to ask a question through the door she walked away and hid in back till we left. I left a note on the door stating that we had a simple question that she could have taken two seconds to answer without opening the door OR having to do anything. Then she had the audacity to call me the next day with an attitude talking about they don't work after 5pm. Funny it was after five when they took my money and rented the unit. Horrible customer service. So do not expect any "going the extra mile" from this place.

Julia and Sam helped me get a storage unit today. Both were very helpful and knowledgeable. Thank you Julia and Sam!

I came in to pick up some boxes and Julia was so helpful. Very polite and customer friendly.

Julia had helped me find my very first storage unit and was friendly and professional from the very start. I feel very comfortable storing my life with her there to help me with any questions and concerns along the way. Even contacted me after about a lanyard I lost in the parking lot! Thanks, Julia!

I just rented from this company recently. Julia really helped me set everything up and went above and beyond to answer all of my questions!

Sam and Julia helped me out in a serious time of need, both of these ladies go above and beyond to help everyone abd anyone! Thank yoy!

Very nice facility. Well kept and clean. Julia is awesome!

Hi me an my family have been with public storage for the last 6 years and Julia and Sam have given our family the best service anyone could ask for these are the people you need for your company thank you

I have been renting here for years, horrible circumstances put me in a place where storage was an absolute need and I needed a place fast. I found this place and was greeted by Sam who really made a bad time pleasant. She really truly is a phenomenal employee; there is a constant stream of employees coming and going but Sam has been constant. Always in an upbeat mood with a great smile whenever I have an issue she is always patience. I am getting on in years and can never seem to remember my gate code, but she always has it written down for me even before I walk in the door!! Talk about service!! I tell everyone I know to check it out! Five stars!

Julia is awesome

This is my 3rd time renting at Public Storage on Furnace Br. I go back every time not just for the clean property but because Julia and Sam always make me feel like family, remember me by name and always go above and beyond to help with anything I need. You need more worker like them!

Came to the Glen Burnie location to see about getting a storage unit this afternoon and the lady Toni that helped us was very nice and very helpful with showing us the unit that we was interested in and helping us with what we needed to do in order to get the storage unit that was the right size for our stuff.

Julia

Evan was very helpful. I am very happy with the service I received today. I am a satisfied customer. Thank you Evan.

Julia is the best Relief Manager!! Helped my transfer and went above and beyond to make everything smooth and easy!! Will stay a customer!! Thanks Julia!!

I am a long time customer and could not be happier with the service I receive at this location. Sam and Julia always go above and beyond with their customer service. If you ever need storage then this is the place to go. Thanks ladies.

Sam covered everything that was in the book. Very professional, I really appreciate her great customer service. if anybody needs to use a public storage, I recommend that you come here and ask for Sam! She will guide you in the right direction Thanks again!

Sam, Toni and Ashley gave me great customer service. Everyone was nice and very pleasant. You don't see great customer service like this anymore. All my questions where answered right away. It was nice meeting them all.

Outside units are cold in the winter and the facility have mice because its outside. So wrap things tightly.

What is the code to get in the door to the storage

I have rented from public storage since last year and had to return now due to an unfortunate situation and kariem and Jessica were so helpful in assisting me...thanks public storage

I am very happy with the friendly service I received from Sam. Great place to go if you need space.

I recently visited pulblic storage and received the best help from Kariem. He made pleasant conversation and answered all my questions. I’m very glad I chose to check out this Public Storage.

I want to give three shouts out to the employee at this facility, Samantha. I came to this facility to inquire on more than one occasion for my brother and I know I can be a handful at times but she took her time with me every time and never made me feel like I was a bother. Thank you so much Samantha because I am a very indecisive person. You deserve it!!!! Kudos to you!

Inside storage moldy garage door storage ok

I came here to price check for my mom and Kareem answered all of my question and was really helpful. Excellent customer service.

Wasn't even 30 days behind and they auctioned off my stuff. . .

Sam is amazing!!!! She took her time to show me several units and bared with my indecisiveness. I just want to say Sam thank you so much. Your patience can never be dulpicated. You know your stuff!!

I have been renting here for a few months & everytime I come in I’m greeted with a smile. Thank you for making me feel so welcomed, Sam!

Great customer service. Clean property. Wonderful management!!!

To expensive and no one ever in the office when you need help!

Came in with troubles today and I feel so blessed to have met shaa she really helped me out while I'm having a rough time she went above and beyond and I thank her .. she's great

Office was clean and neat. The clerk was very nice and helpful. It was my first time leasing a storage unit so I had plenty of questions. Thanks Kariem!

Went in to buy boxes for my move, wasn’t sure how much I would need but Sam was super helpful in helping me pick out the best box package for my apartment. Worked out perfectly!! I might have to store some furniture and I will definitely be going back and doing my business there.

Kariem Coleman provided quick and professional service. The location was clean and the price was fair.

I came in public storage today and needed help with a unit. Emma Was very helpful and great customer service

My mom rented today she wanted me to do the review for the young lady who rented her the bin because she didn't understand how to do it. Mom said the girl in the store was very nice and gave good customer service.

Always received great service

I just purchased a storage unit from public storage. Sam was a great help to me. She told me all the information I needed and she was fast and courteous. Definitely recommend renting from here.

Sam was great!! Thanks for going above and beyond to fit my needs!!!

We always use your facility at Furnace Branch Rd because of the friendly service we receive from Samantha and Emma and they always go the extra mile to help make our experience a good one. They are a great asset to your company and frankly the reason we keep coming back.

I was very happy with the customer service. The customer service experience was great. Thanks Sam for all of your help

Perfect place to store my stuff!! Love my girls at public storage thanks to Emma and Sam. They’re so sweet and so friendly ! Definitely a great place:)

They are the best

Emma helped me so much today. She made this process very easy & knew exactly what I needed. I will be recommending to friends! Thanks Emma!

What are the access hours for today?

Ema was very helpful great personality, good selection of units

I have rented in the past and it was a great experience. Sam was very helpful once again.

Very clean and friendly sam helped me the process was super easy and very reasonable definitely recommend using public storage

I went in just to get a price on a storage until, but as soon as I got there I was extremely impressed with how well kept everything was so I didn’t need to go anywhere else. I wasn’t too sure on what size unit I might need or anything else but Sam and Emma were so knowledgeable and knew exactly how to help me out! I recommend everybody to go here for their storage needs now! Thanks guys, I finally got to cross that off my to do list!

What can you say about Sam? Well I can say she definitely deserves the 5 stars I gave her and am glad to know that there are good genuine people who are willing to help.

This was my second time dealing with this facility and it was a very delightful experience.. The staff was very patient as I had a lot of questions about storing my electronics. A++ service!

I moved out on 1 December and they made sure to charge me for the entire month without prorating me for the un used part of the month. There's too many other rental places around here to be offering such crusty customer service.

Wonderful location. The property is very clean and seems well maintained. Sam and Emma really make me feel like they care about me and my needs. Whenever we are there we get greeted with a warm smile and they are always on the lookout for potential areas of inprovement. We were going through a very stressful time when we were searching for storage, but everyone there worked really hard to make the experience as stress free as possible. I have stored other places before but both Sam and Emma make storing here easily the best experience ive had, and i strongly recommend it to anyone with storage needs.

Small space. Only 1 gate in/out & you have to get out of your car to use the keypad. Not 24 hrs seems this place did not like my review. My daughter has a storage unit here & they called her looking for me. Changing my review to 1 star.

Emma and Sam helped me with prices and were very helpful.

Great experience, Sam helped me get set up and on my way in no time. I was recommended this location and I'd absolutely recommend it as well.

had horrible EMPLOYER situation and HAD to move 4 toolboxes 1 cabinet 2 shelves 1 tool cart with 24 hours notice. told site manager i didn't know exact time frame i could make appointment. had reserved unit online, showed up next morning and literally showed up at opening time with tow truck waiting!!!! we show up as soon as they opened paying tow truck whole time, so i stressed urgency . they took me in the golf cart showed me a 5x10 and a 10x10 with roll up doors and i picked the one best suited for me and they let me move IN ON THE SPOT and said make sure you stop by the office to pay and fill out the required paper work before you go anywhere. I AM SOOOOOO GRATEFUL for the AWESOME experience i will rent here even if it was 20 miles farther away. they made it About "the people" and that's so rare these days. i CANNOT express my gratitude enough you made a B.A.M.F. cry, but it was a good, cry so thank you!!!!!!!!!

It's been a good experience, very friendly staff. The only suggestion I have is going to harbor freight with a 20% coupon u can pull up on your phone, and puchasing a small, flat bed, hand cart. It cost me $25 & really made my storage experience much easier. The storage facility themselves have been great to deal with.

It's always a pleasant experience when I go into this this place. The staff always so helpful. Today I had the pleasure of working with Sam, Pam, and Kim. I went in with a worry and came out with a smile and my problem solved. It was also nice when Sam made mention that she hadn't seen me in a while. I usually use auto pay all the time and never have a need to go into the building much. But as a customer, it's nice to know that I'm remembered and not just a number.

Emma was excellent! If anyone needs storage PLEASE go to her!

Love It clean secure friendly staff

Had a pleasant experience, my storage questions were all answered and I would recommend this location to anyone looking for storage. Sam was very helpful and knew exactly what I needed.

Had a great experience and very knowledgeable staff, thanks to Sam and Emma!!! Definitely recommending to friends and family.

Great experience! Sam & Emma made this process very easy! Will definitely do business again!

Ms. Sam and Melinda helped me find a suitable storage unit quick. I was in and out of there in the blink of an eye. And it was cheap too! Thats the best part!

I had a great experience with the customer service that Sam and TIffany gave to me. I thank them very much. Moving is never easy and the final stop was the storage, that Sam and Tiffany made easy. Keep up the good work ladies and have a wonderful day

I left a different storage company to come here. Emma and Sam did a great job helping me. Thanks again.

Just contacted them to get some info and Mark assisted me. Very professional and polite. Although they did not have the deal i was searching for, he got me set up with a nearby facility with the deal. Thanks!

Eboni and Sam we're extremely pleasant. Eboni got my rental done quick and fast. Full of information, would recommend to anyone.

Sam and Eboni were excellent! Very professional! Thank you!

They had an issue with my account and they were able to resolve it. They also need to do some updated on there key pad and facility as a whole.

Emma and Sam are storage queens! Best experience i've had with a storage company!

Sam and Emma have excellent customer service! I'm very happy that they made a stressful situation easy. Thank you!

Watch what they try to charge and compare prices elsewhere... They'll rip u off! I was charged $160 a month for a 10x10 that rents for $100 a month at ez storage

The customer service is excellent. This is the place to go if you need space. Thanks Sam.

This is the best place to store your house items and the workers Emma and Sam and Lindsey are so friendly and caterer to all your needs

I love glen burnie public storage! I used to rent here & Sam was so amazing I had to come back! I rented two parking sports today with the help of Emma & Tiffany. I highly recommend this storage company!!

Terrible customer service and bugs. When i told them about the bugs they told me that i was wrong about the type of bug and that if im worried i can bug bomb it myself. Doors to the parking lot from the climate control areas are broken and dont close took all my stuff out and went elsewhere.

The unit itself is OK. The issue I have is with the bait and switch tactics employed by Public Storage. I signed up for a 10 x 30 unit at this location. A few months after sign-up, my fee was changed. The fee was raised by $52! My unit went from $205 to $257! That is a substantial increase! I was only a few months into renting with them. I will never rent with Public Storage again! It is one thing to go up a few bucks, but $52 is substantial on a unit that was $205 to begin with. Beware of this. I didn't even think to ask about something like this, but make sure you do! Let me add that the employees were OK. It is just the company's bait and switch policy that I find horrible.

It's nice storage with nice employees. Emma and Tiffany help me save money by moving me to smaller unit. They make it easier for me. Thank you

Just wanted to finally give a special five stars for Sam. Every time I see her, there is a smile and how am I doing? Thank you because I really feel like she care.

I had come in not knowing anything about storage and Emma helped me. She was very helpful and patient with all of my questions. I was very impressed with this young lady!

I truly have never seen a property so well maintained as this. The young lady that manages the place never seems to leave, almost like she lives there . I am very secure in having my belongings in this facility. Very nice people !!!

Eryn was so nice to us .

A family member recomended that I come here. Very friendly service from Sam and Emma.

Great customer service, friendly and helpful.

Great experience, loads of help from Sam and Nancy credit to the company

Sam was very helpful and did a wonderful job!

Sam was very helpful. The process was very easy and I learned a lot about storing. I would recommend this location to anyone looking for storage or moving supplies. Very friendly.

I got a great service from ..Sam ...

Morgan was super helpful and had accurate answers for every question.

Got a unit for my business. Sam helped me, she very pleasant. She helped take care of all my needs, I highly recommend to this place to everyone. Very clean and never any problems.

Great service,Scott and Brian are very helpful.

This is my first time renting a space and Sam was very helpful. I am very happy with the whole experience.

I love the service...they help me out a lot & made me feel like my property was safe...Sam was helpful. Thanks

Sam was patient,caring+competent. The facility+premises were clean. JMC

Sam was great, my girlfriend and i came in thinking we needed a monster sized space. Once we explained what we had Sam helped us see we could get a smaller space and save some money. I'm very happy we came to this location.

The manager Sam was excellent. Great customer service !

Very profesional and friendly service from Nickie over the phone and Sam in person. Felt like part of the family just walking in the door.

Just wanted to take a minute to give a big hooray to Sam. I came just before your facility closed and she answered all of my questions without hesitation. Your prices were a little steep so I could not rent there however i will tell all my friends about renting at this facility with SAM.

Samantha was very helpful with setting me up for a storage unit. Very kind and outgoing. Would recommend to speak to her for all your storage needs.

Went in, Samantha gave me great service all around in looking to fulfill my storage needs.

Sam, Nikkie and staff were excellent. The customer service received made me want to stay but because of work purposes and possibly moving out of the state of MD is why I had to vacate. I would definitely come back to this location in the near future if things do not work out with my future job requirements. I think of all the staff as family and they treat me just the same.

Great service. Friendly faces. Very great experience. Would recommend to friends.

It was a great experience thanks to Sam and Missy

Wow..Sam was great. It was fast and easy to sign up! Thanks a ton!

Sam was excellent. Thank you again

I had the pleasure of being helped by Sam. She answered all of my questions and was very knowledgeable! A quick and easy experience! Thanks!

shontise did excellent. everything i ask she answered

I very happy with my services at public storage get customer services given by Sam and shontise thanks ladies y'all the nest

Customer service at this facility is great! I have never had any security issues storing my things at this facility.

I just wanted to say thank you thank you to Sam the property manager for her excellent service on helping me select the right merchandise to pack my deceased mom's house. I was a nervous wreck and could not get my thoughts together at the time but she went and took charge like I needed and also gave me a few comforting words. This is a hell of a time for me right now but am grateful for her excellent service.

Brandi is the best!!!!

I've had very good experiences when dealing with Sam and Brandy at this location. I would highly recommend this facility

This was my second storage unit rented at this location, I would return again of need be. Sam and the rest of the employees are great. Very satisfied with my time here

I spoke with Sam who helped me decide that I needed a 10x10 storage with a roll up door to store large items from my home. It was a pleasure coming here to a maintained property. I would recommend this facility to any one for the easiness of the process.

Very friendly and helpful. Sam was my associate. Very nice, personal, and professional. Whole process including seeing actual storage space took less than half an hour. Would definitely recommend.

Ive been here numerous times with friends and family and the facility is clean and secure. Service is always great from Sam and Brandy!!

WARNING""" DO NOT GO HERE!!!!!!!!!! I went in to rent a storage, just because I did not want to purchase a lock and insurance from them.The lady Sam completely lost it. I mean she turned into a complete witch she's a real psycho. She was unprofessional, rude, loud, an really aggressive. The whole experience was intimidating. I would never ever go back here even if you paid me. Think a million times over before stepping foot in public storage doors.

Brandy jones has excellent customer service

Sam and Adam are so awesome. I got in and out as fast as possible with a storage space with ease.

Love my peeps at Glen Burnie Public Storage! Sam and Adam are the best. They know me by name when I walk in and always ask how I'm doing with a smile. They have assisted me with my packing supplies and helped me with other Public Storage locations for my big move. Great customer service!

My experience was great Brandy was very professional and helpful

I have rented here for many years. I am always happy with the service I receive from Sam. If you need space or boxes this is the place to go.

Sam is the nicest n hardest working person that's at the storage place n adam does his part too ,,she has fixed a problem or 2 with no difficulties ,,she should get a raise

Was here yesterday getting a unit, and was by far my parent's best experience with getting a unit. Sam was very, kind and helpful, I recommend this place to anyone needing a unit!

Sam and Brandy were very accommodating and helpful in meeting my storage needs

This is my second time renting at this location. Always a great experience. Thank you Sam and Brandy.

Sam was very helpful! I had a very positive experience from this storage location!

fast and courteous service from Sam

Sam was awesome! Proactive and professional. I did a quote online and she called me within 15 min, the process was smooth and easy!!!

Good services

Sam was very helpful!!!

Brandy was great

Public storage is awesome!! Very convient location, have rented before in the pass and will always come back if needed and would recommend to everyone. And I would also like to thank Sam and Phebe very being so kind and friendly and very helpful.

I had the pleasure of visiting this location and was greeted by Samantha. She was very helpful in answering all my questions since I am going into the Navy in a few months. She offered to show me a few spaces but I had no time. However, I will be back to bring my service to Samantha. Thank you for the smile

I truly want to thank Public Storage for being there for me during my time of need of storing my belongings. Sam was great! She rented the unit to me last August. Adam was great as well.

Every time I come and visit I'm always meet with such great customer service !!!! Thanks Sam for all the great help and service !!!!!

Great service, friendly, helpful. I came in right at closing and they stayed later to accommodate me. Thank your for making my nice successful!

Chris was very helpful and knowledgeable on my visit. I walked in not knowing anything, and walked out knowing everything!!!

sam was great at helping me find the best rate for my storage needs

Excellent,they work with u and i never had a problem with this place!! Sam was great with everything i needed to no and do !!!

I have used this storage place before and had no problems. Great customer service from Sam and Brandy. Very friendly.

Brandy and Sam had aw

Sam was very helpful. I would tell anyone that needs space to come here.

This was a great experiece. Sam was very knowlegable. The process was easy and pleasant.

Happy with the service from Sam

i came in to look at a storage today and was warmly greeted by Adam today and he gave me a lit of good advice on how to store and save me money. i highly recommend this store to everyone.

Sam & Alex was very help. They where very wonderful and helpful with getting my paper work done. I was in and out within 15 minutes. If you every need a storage this is your place great customer service e

Alex, sam, Christine Opal they did great!

Sam and alex were very personable and professional. Explanation of my contract was explained thoroughly and they even recommended different items i should get to make sure my property didn't get damaged. Best rate i was able to find.

I was very happy with my experience with this particular public storage.

I had a wonderful experience with public storage at the furnace branch location everyone there especially Sam and Adam made me feel welcome and at home I had two units there and when I had to vacate the first one I felt a little let down because I having to leave it but when I had to l vacate the second one due to financial difficulties I felt like I was losing one of my children I'll miss seeing Sam and Adam when I pay my bill but I won't miss the payment good luck to both of them Public Storage is very lucky to have both of them as employee's I hope that CORPORATE rewards them for jobs well done thanks a lot public storage

They are very nice. I came in they greeted me with manners. Two guys name Alex and Adam helped me. They were very polite and helpful. I would recommend this storage unit to everybody.

Great service, Sam and Adam were very helpful and they made my visit pleasant. The unit I rented was more than adequate for my storage needs. I would definitely recommend this location to my friends and family.

Great service I love them here.

I came to this store inquiring about rates and sizes for our big move in February and Sam helped me with all my concerns and questions about the facility. Didn't know storage entailed so much but for every question I threw at her she had an answer which I found to be very impressive. High five!

This is such an amazing place! I went in today to purchase some boxes and it was such an amazing experience! My mother just passed so I needed boxes, Sam and Adam were amazing! They helped me get just what I needed. I will be back for all my packing supply needs.

I have always used public storage for my moves. I go to the furnace branch location for the manager Sam ! She is always so friendly and very personable! The wall where they display your moving/storage needs is always so organized and easy to find what you need. I highly recommend public storage on furnace branch road in glen burnie!

Awesome experience. The store wall was the first things I noticed. Everything was clean and neat. The customer service was the best part of my experience here. Sam, Adam, and Darius were very helpful and attentive.

I Am Always Very Pleased With THE Service THAT I Receive AT THIS location. Sam and Adam are always helpful. I would recommend this location to anyone that needs space or moving supplies. Always a great experience.

I came in for packing supplies. They have a large selection of things you dont even know you need. Sam and Adam were very knowledgeable and took the time show me different options. Thank you.

I receive excellent service every time I come in! Sam and Adam are amazing! They always go out of their way to help me. They are the definition of 5 star customer service!

I was very happy with the service I received from Sam. She is always willing to help and assist me with all my storage. I would recommend this location to everyone I know.

They are okay as far as customer service, but there are fees/rules that they will not tell you about up front.

Public Storage places offer a basic set of services. What really makes or breaks a particular storage place is its customer service. Today, my colleague and I came across a little communication snafu with corporate and as a result, we needed someone to go above and beyond for us for a couple hours, and we found the dedication to customer service that we needed in a store associate called "Sam." Sam, which must be short for Samantha, was lovely. I give this place five stars entirely on her account. She helped us out in a situation in which it was very helpful to us to quickly diffuse a situation. Kindness and cool minds prevailed in this situation, and we found a cool head, a sharp mind, and a great smile in Sam. Public Storage is lucky to have her. I'm sure she'll find herself in management soon.

Office space is clean prices are fair and service is exceptable .. I'm a pleased customer :)

I am satisfied with the service from Sam

Happy with the help from Sam!

Sam and joy and sherrell helped and were excellent.very happy with service

Excellent job Sam

Sam was awesome saved us money n helped us w our moving thanks sam

Sam was very helpful and professional need more people like her. Servise with a smile.

Sam was throughly informative and helpful with everything! Thank you.

Second time here, Sam was a great help..

Sherell and sam did an awesome job

Sherell was great she did an awesome job

I was very happy with my moving experience. Sam was extremely helpful.

Amazing service. Repeat customer here. Sherell and Sam were very helpful and friendly.

Sherellnis very nice person◇◇◇◇

Sam the property manager was very pleasant. .she explain everything on the contract. .Answered all my questions..I didnt feel rushed...thank you Sam!!

Awesome experience. The manager Sam is great very polite and helpful. Defiantly made this an easy experience.

I came into the office to inquire about boxes and was very pleased with Sams customer service

I went into this location today after being forced out of my home and Samantha made me feel like things were going to get better for me. I really appreciated her kind words and knowledge. I will be recommending all my friends to this location. Thank you so Samantha.

Attended by Sam was very helpful

I loved my experience here. I was moving under a tight deadline and Sam made it all very simple and convenient. It was also very helpful they have moving supplies available on site. I would recommenced this property to any one moving, long or short term!!

I was very happy with the service I received at this location. Sam was very helpful.

I am very happy with the service I received from Sam and India. I recommend this place to any one that needs storage.

Sam provides excellent customer service.

Sam and kara gave me great service and I would definitely send anybody to your facility. This is my third time over the years as a tenant and your company just keeps improving, thanks!!!

Sam and Kara always provide great customer service. Tina helped me cut my lock today.

Sam and Kara gave great packing tips today. I bought the perfect amount of boxes and tape to store everything from my house. Thank you both!

Sam and India wee awesome and a great help. You have two good workers here.

Sam and Kara always give the best customer service.

I don't see how anyone can give this Public Storage a positive review. If you are a paying customer as Jenifer said don't believe the positive. They must be written by an employee and have no other choice. STAY AWAY.... This place has so many issues that I just gave them my notice to move out and plan on going down the street to Extra Space. Now they are asking me to pay the full month of rent when I've only used 6 days of the current month. Just another negative thing to add to Public Storage...Every other storage company will prorate days but unfortunately Public Storage has a different policy and wants the full month paid. I'll see you in small claims court Public Storage because I have on my contract written in black ink from an employee that your company would prorate me when I decided to move out. I didn't know you had to move out on the first or you'd have to pay for the whole month even if you don't plan on staying the full month. Guess your employees will tell you lies just to get a unit sold. Great Business Ethics!!! Well I won't ever do business with your company and will tell everyone I know and don't know to STAY AWAY!!!!

WARNING!!!! This place is a dump; and the employees are rude and have terrible customer service. I moved my stuff out and took it to Extra Space storage in Glen Burnie. Public Storage needs to spend money and fix the issues. First off, fix that key code box that allows you to enter and exit. You shouldn't have to get out of your vehicle and go inside to have them open it for you. To solve this problem they just leave it open to allow anyone to enter and exit. Guess it's why the sell you insurance just in case they allowed a thief to come in. Second, this place is run down and the lights on the property are broken or turned off which just makes it feel unsafe. I would not recommend this Public Storage to anyone, find a different place to store your belongings. You've been warned!!!!

Sam and Kara are excellent. ..give them raises

Thank you Tina and Sam! I loved the cleanliness and no hidden fees!

I have been a long term customer for years. I am always happy with the service I get from Sam and Sheldon. I would recommend this location to anyone that needs storage.

I had a very pleasant experience looking at spaces to rent! Everything was organized, clean, and the staff were all very friendly, especially Sam. She answered all my questions politely and took me to see different sized spaces so I knew which one we might need. THANK YOU :)

Sam and Kara were very helpful with my storage unit and bill pay.

Im always happy with the service that I get from Sam.

Sam is the person who assisted me and she was courteous and very helpful. She made the check-in process easy and quick. After visiting another Public Storage location in Pasadena where the clerk was rude and the store was a mess, it was a pleasant surprise to find this location clean, organized and the people very friendly.

Great location and a stellar team. I've received the best customer service here from the Manager, Sam, and all her staff.

Came in to buy moving supplies and to get prices on a few units, Sam was very helpful and professional!

Stopped past to get an estimate on a storage unit and the ladies working were pleasant enough to show me a unit and discuss prices with me !!!

great location and CJ was the guy at the desk who helped us and he was closing up the store, but he took the time to help us and didn't rush us. I was very grateful for him helping us.