Public Storage Self-Storage Units at 1057 State Route 3 N, Gambrills, MD

Brittany does a great job!

Great place to rent

When walking into Public storage, I met a young lady named Brittany, she was very helpful and easy to talk to and not cutting me off like other storage units would do, glad to have been helped by someone that allowed me to get what I was paying for.

I stopped by just to check out the facility and wasn’t even sure if I was going to rent a unit — but thanks to Brittany G., I made my decision on the spot. She was incredibly patient, even as the system kept crashing, and took the time to walk me through everything clearly and calmly. Her professionalism and positive attitude really stood out. Brittany made what could’ve been a frustrating experience feel easy and stress-free. This location earned my business because of her!

Brittany G I came in angry about my space and wanted to vacate for another company but Brittany who was property manager helped calm me down and explained the processes for me and advantages to stay with public storage and transferred to a different space that fits my budget and address my concerns

BrittanyG thanks for all your help today really appreciate the customer service

Thank you Brittany G thanks for changing string

Brittany G is the property manager at this location and she is awesome, personable, helpful etc … an all around great experience. If I ever need storage I will be doing business here with Brittany G at the Public Storage business 😎😎

Brittany G is awesome, she was pleasant to speak with, she was helpful solving my concerns. I recieved an email on February 6 Stating a rental amount and then on February 13th I received another email with a different rental amount. I called and Spoke to Brittany G, she stated she would investigate and get back to me by the end of the day. Her turn around time was less than 10 minutes. Brittany G answered questions I had concerning other services to meet my needs. Brittany G is excellent in customer service and should be highly recognized for her ability to work with her customers. Thank You BrittanyG for all your help.

Brittany G was very helpful. Thank you very much

Brittney was very helpful, professional. I appreciate her assistance

Brittany G. was fantastic!!! I was having some issues and she went above and beyond to help me resolve my problems. She was professional and knew how to utilize all the complexities of the software to help me. Amazing customer service!!!!!!

Assisted me with a great attitude.

Thank you very much Brittany Gardner for your excellent work and help with answering all my questions I had so politely online today I love speaking to people with such great customer service thank you again Brittany have a great day

This storage unit is amazing the lady inside is very nice n the storage unit has good space

Very clean propertyGreat customer service

Kristy and team were awesome!!! Worked through a couple of snags quickly! Thank You!

Kristy was so very helpful today. She helped me get a storage unit at a great price & informed me of the latest promotions that helped me decide. It was the perfect size!

Big shout out to KRISTY. 🎉🎊🎉 Thank you for always answering my questions and concerns with my storage space.

Came looking for storage today and Kristy was very helpful and got me a great rate and special.

Kristy wouldn’t help me. The second I walked up to the building, she immediately just said all the info I needed was in my email. She switched it up after my husband arrived and suddenly was helpful. Thank goodness for Caucasian husbands or else I wouldn’t have been helped.

This is a great place to store your items. Kristy the property manager was great. Place is clean and they have good prices.

I was looking for moving supplies and I decided to stop in this facility to get some and Kristy gave me great customer and I got everything I needed at a great price.

I came in today looking for storage and the young lady in the office Kristy was great. Need storage go see her.

Kristy was so very helpful today and very knowledgeable.

Kristy was fantastic very friendly and funny ! Thank you Kristy

Came in today looking for storage and Kristy was great.

Kristy was great today showing us several units and getting us the right moving supplies for our move.

Kristy has been wonderful. She is always making sure customers are happy with their units and she really keeps the property clean.

Easy convenient safe clean Kristy is great customer service representative.

Kristy did a rental with us today and she was great and very helpful explaining everything to us.

This is the best place to store and great prices and Kristy the property manager is great and very helpful.

Came in looking for storage and Kristy provided great customer service.

Kristy has the best customer service.

Came in looking for moving supplies and Kristy was very helpful the prices where great.

Kristy always has great customer service.

Kristy was such a wonderful help, needed a storage unit right away, no hassle, no worries. She was kind, patient, and explained everything thoroughly.

Kristy has the best customer service need storage go see her.

Did rental with Kristy today and she was great and quick. Thank you

Kristy the property manager her is an absolute delight. Need storage go see her. Property is always clean and prices are great.

I had a problem making my payment and I came to the property and Kristy was very helpful.

Kristy is always so nice when I come here to pay my mom’s bill. Great place to store.

Kristy the property manager here is great. She keeps the property real clean and always has a great attitude. Looking for storage go see her. They have good rates as well.

I store at public storage in Bowie and I come to this store to make my payment and Kristy always provides great customer service.

Kristy is always helpful. I had some leaves in my unit and she stopped and asked me can she weep them out for me. I thought that was going above and beyond.

Kristy has the best customer service. Thank you for always being pleasant.

Kristy the property manager always provides great customer service.

I came in today looking for storage and Kristy was great. She got me a great price and promotion.

Tyrone helped me today and he did an outstanding job! He went above and beyond and I highly recommend this storage. Ask for Tyrone!

I already have a space at this storage facility and I needed another one real quick and Kristy was absolutely wonderful and got me in and out quick. Great customer service.

Kristy is an absolute delight.

Kristy the property manager is always helpful and really keeps the property nice and clean. Great place to store.

I did a rental today and Kristy was absolutely wonderful. Prices are great too.

I had the best experience at this facility. Kristy the property manager was so helpful. She did our rental quick and the space is great and the price.

Stay clear of this place! The absolute worse after signing up. The on-site property manager Candace was all smiles and helpful until I had a problem. Made it a point to ask for a good Google review before the ink was dry on the paperwork. That's when everything went downhill. Immediately you're forced to buy a $3 lock that they charge $25 for. The unit was convenient which is the only reason I chose to use for the temporary storage of my car. It only got worse from there as I was actually locked out of my unit for three days although I had paid in advance for an additional 25 days. They imposed a rule that is NOWHERE IN WRITING or mentioned to me, about the need to keep my empty unit locked. As a result of numerous calls to the corporate office and multiple other numbers I could find over 3 day period, I finally got someone who was supposedly of authority. This person, Joshua Clark, claiming to be a regional manager who was incredibly rude, disrespectful and of no assistance whatsoever dismissed my concern and protest. Ultimately a Ms. Johnson returned a call from two days previously and offered a token amount for my inconvenience. It bears mentioning the overhead door and locking mechanism never worked properly and was always presented a struggle to enter the unit. The ultimate episode was of course when the entire ceiling fell on my car and the same supposed regional manager was again extremely rude, insulting and essentially said we're not going to help you in any way. Not our fault our ceiling fell in on your car! I've since moved my vehicle to Cube Storage in Annapolis and happen to mention my episode at the Crofton Public Storage facility. Wouldn't you know the manager there and employee, knew the location well and mention it’s common knowledge that location has had a chronic problem with disrepair and falling ceilings for years. If I was able to give Public Storage, Crofton zero stars, I would. The absolute worst place and again STAY CLEAR and spread the word.

kristy was absolutely great doing my rental today.

I had the best experience with this property. Kristy the property manager is great.

I came in looking for moving supplies and Kristy was very polite and so helpful.

Kristy always has a great attitude and is very helpful.

Kristy is absolutely awesome

Kristy was absolutely great today. She help me with my payment and also gave me other ways to make it.

I came in today looking into storage and Kristy was great. She showed me several units and explained all my questions. Soon as I am ready to move I will definitely come here. Great customer service and property is real clean.

Kristy always has the best customer service.

came in today to get moving supplies and Kristy was wonderful. She gave me great customer service and even took my stuff to my car.

Little pricey

This public storage is great they have great prices, the property is always clean and the property manager Kirsty is always there to help you.

Kristy was absolutely wonderful today. She did our rental quick and answered all our questions. Thank you

Ok

I rent spaces here all the time and not only are there prices great the property is clean and the property manager Kristy always provides great customer service.

Came in Saturday looking for storage and Kristy was great. She gave us great customer service and property look great.

Friendly and helpful

Kristy is the best she is always helpful she keeps the property real clean. They also have great rates.

Kristy was absolutely great today. We came in looking for storage and she provided us great customer service. We asked a lot of questions and she answered every one.

Kristy always is professional and very helpful. Looking for storage go see her.

UPDATE: 5-2023, Public storage continues to raise prices at very high increments. If you get a "good deal" on a rental as in an advertised special, expect it to go in about a year and increase every year after, more or less. My $229 unit is going up this next payment to $291, almost exactly a 27% increase. Do I have to rent a new unit every year now just to try and keep the price down a bit for a while? This time is was only a year and the price is almost $300, which I paid for my last unit for many months, and when they were raising again, i rented the 2nd unit. Currently the online price for a new 10X20 unit is $188 and that is the hook. Plan on it increasing every year after that. I've been there for about 15 years, you do the math. I will say this, I like the convenience, easy access and pretty good hours too. The managers generally nice in my experience. Therefore I have reduced the 5 star to a 3 star for that reason. I thought about 1 star but the units are ok. I didn't like the lock change required and the trouble I've had with them (and still do). You have to buy a lock from them but they are your locks and your responsibility if they don't work right. They changed the lock hardware and I still have trouble getting in a lot of the time. But we are required to use the lock they sold us. Makes no sense to me. I guess it someone doesn't pay for a while they are easier to get into than a padlock. Anyway I could keep going but....... This was 4 years ago. I have rented in Crofton for over 11yrs. Have there been problems, yes. Do they get resolved, yes. Even thought he unit managers change from time to time, I have to say they are always great. Friendly and willing to help out any way they can. Recently when my rate went up, I made some calls and emails in order to see what could be done (note my tenure). After a few calls, it was worked out, and I'm even getting less than expected in a reduction. Obviously this has not always happened, but it did this time. And Josh, the Manager, was great to work with and did everything in his power to help me. I'm a happy customer!

This place makes it super easy to do business. Started the process on line snd then Kristy called to check in. I decided to finish the rest of it at the office and she is a dream. Explained everything and I got a great price as well. Its well worth going here even if only to deal with this awesome girl who knows the meaning of customer service!!

Kristy was so helpful today. Great place to store your items.

Great storage place. Haven't met anyone personally but I will. 😊

I had the best experience here today. Going through a rough time and needed storage. Kristy the property manager was great. She gave me everything I need to know and made my mind more at ease. Thank you will definitely store here.

The property was nice and clean...Kristy helped me with all my questions and was very nice thank you

Kristy did my rental today and she was great.

Wonderful place to store. If you need storage this is the place. See Kristy she provides great customer service.

I came looking for a unit today and Kristy the property manager was very helpful and explained to me everything I needed no about storage.

Kristy was absolutely wonderful today. She gave us great customer service and was very knowledgeable of her job. Great place to store.

Kristy is absolutely wonderful and always helpful. Need storage go see her.

Kristy has the best customer service. She always greets you with a smile and helps you with all your needs.

Came in today and did rental with Kristy and she was great.

Kristy has great customer service

i came in today to get moving supplies and Kristy was great. She got us everything we need and we really saved money.

Every time I come to this property Kristy always provides great customer service.

Kristy is absolutley wonderful and so helpful.

I had the best experience at this facility. The property manager Kristy is great. The property is real clean and the prices are great. Need storage look no further this is the place.

Kristy is the best. You is always helpful and keeps the property real clean.

Kristy gave us great customer service- I’m a first-time Public Storage customer and she helped from start to finish. This place is well-run and well-cared for, I feel grateful to have found a storage facility so pleasant and easy to use! Definitely worth the drive from Annapolis. Thank you!

I came in today looking for storage and Kristy was absolutely great. Thanks for your help need storage check out Kristy at this facility.

KRISTY WAS GREAT

I came to this property today looking for a unit and I was greeted by Kristy with a smile and she showed me several units and even told me about merchandise I can you for my move. I got great service. Need storage go there.

Kristy is a gem!!!! She was absolutely a delight; per usual. Anytime I call, come in or need assistance, she ALWAYS delivers.

Renting a storage from here has been the best decision for me. I was super late to the location to rent but Kristy waited for me. Even though it was after the storage was already closed. Kristy was really helpful explained everything did not rush me. I helped very comfortable with her. She even walked to my storage unit with me.

I came in today to do a transfer and Kristy was great. She did the transfer quick and even let us use her own truck to move the stuff to the new unit. If that is not going beyond to help a customer. Thank you Kristy.

Kristy always provides great customer service. Great place to store.

Kristy always has the best customer service. She keeps the property clean and they also have great price. Great place to store.

It has been a little over a month since my 5 star review.... I am now changing it to a 1 star... It started when we were called back because they rented us the "wrong" unit. When they made the change, it must have canceled our free month promotion. They now are saying we owe for this month. A staff member went over to correct this problem today, and was met with rude and condescending staff member.... It's okay though, we have now canceled our unit all together. Kristy and Kristina were amazingly helpful. They went out of their way to help our company obtain two storage units at the last minute.

This company has been nothing but a headache since setting up these accounts. THEY made an ERROR and had me complete paperwork for the wrong unit and then when they "corrected" their error they failed to put the correct billing email which has now caused additional fees to be added to my bill and caused access issues for my employees. All of this for units that get to be so hot you cant breath in, seems a bit much. SEEK ANOTHER SOURCE FOR YOUR STORAGE NEEDS!

Looking for storage this is what you want. Kristy the property manager is great. She is real helpful and always there for you.

If your looking for a place to store this is the place it is very clean and Kristy the property manager is great. Need storage come here.

Kristy is absolutely wonderful. Every time I need help she is there. She keeps the property real clean.

Kristy always provides great customer service. Great place to store.

Kristy always provides great customer service need storage this is the place you want.

Kristy always provides great customer service.

I Came in their today and Kristy help me with my payment as I was upset she was really helpful and polite great customer service I would definitely recommend for you to come here

I came in there with my girl friend to get a storage Kristy was very helpful good customer service. She is Awesome,Thanks alot Kristy!

Kristy provides great customer service. Go see her if you need storage.

Kristy was the best today. She gave me great customer service and was very nice.

I came to look at storage units today and was greeted by Kristy the property manager and she provided me great customer service.

Came today to make my daughter's payment and Kristy was absolutely great. Had me in and out real quick.

If your looking for storage this is a great place to store. The property manager Kristy always provides great customer service and the property is well kept.

Came in to do a walkin and Kristy gave me great customer service and property is very clean.

Came in to do a rental today and Kristy help me out a great deal she was very prompt and professional and made me feel she was thankful for my business..no one does this sort of customer appreciation any more ..it was very nice

Kristy is always so kind and really keeps the property clean. Great place to store your belongings.

i came in today looking for moving supplies and Kristy was so helpful and gave me great suggestions on how to protect my belongings. Thank you for the great customer service.

Kristy the property manager here is the best. She always greets you with a smile and is very helpful.

I had the best experience at this store. The property manager Kristy is great she provides great customer service and she keeps the property very clean. Need storage this is the place.