Public Storage Self-Storage Units at 4343 York Road, Baltimore, MD

Very bad customer service very bad mouse & rat problem they don’t wanna fix it you locker rent price jump up every month with a notice the heavy set girl who works at the desk is very very mean and disrespectful and anytime you put or get thing out your locker she is over you back or watching you like you don’t belong! & seems like a very racial environment !!! Let them know about the rat problem they say someone going to help fix it and change your locker and never do multiple times

This place is too expensive and you don't have access to your storage after 7:30pm.

Jon was such a big help with finding the correct size storage unit. I have several collectables; they are near and dear to me. Jon advised me the storage they offer is secure and to rest assure my items would be safe.

This was by far one of the most exceptional customer service experiences I’ve ever had. John was extremely knowledgeable, courteous, helpful and professional. He made the transition from one unit to another seamless. This was truly a five star customer service interaction. Kudos. Steven A. James

Nice price for stored goods. Thank you Mac

Great experience . Very helpful and informative in choosing my unit at an affordable price. I will be back!

Alejandra is great

I am very grateful for Ms Alejandra for her nice and pleasant experience here at public storage.

S/o to John he helped me when customer service failed me. Call for John only!!

Do Not rent a storage here your furniture will have mouse droppings on them , I’ve even seen a dead mouse in the hallway. They have expensive fees and they will increase the monthly rent on you.

They are nice people. The only concern I have is everytime my husband goes to make a payment nobody seems to be in the office, it's becoming stressful because then y'all want to add late fees. Why should we have to keep paying late fees because of y'all employees being lazy and don't come into the office. The app even glitches, can't make a payment through the app neither. I honestly wouldn't refer anyone here until some things get in order at the Public Storage on York Rd.

Danielle was excellent and such a big help.

Danielle was very helpful ,went beyond normal being helpful to solve my problem... Danielle was pleasant while she assisted me ,very friendly...

Great place !!, Easy access, friendly customer service when you are applying or if you need assistance with your unit, Good safe place to put your storage.

Alejandra is a great worker helped me with everything

I like to come this location bc I have no problem with Alejandra.

Alejandra was very professional and kind. She walked me through my rental agreement and explained everything.

Tried to get my refund for a locker that I could not get into. Made several attempts and was told I would only get the refund for the lock because I didn’t cancel the same day. I tried repeatedly calling to get assistance with no answer. Why was I given a refund for a lock I never used, which meant I cancelled the locker. Will not use again! Thanks to Extra Storage Space for helping with this problem. I left at least 3 messages while standing in front of the locker and canceled the service. Still on hold again. SMH

Spoke to an associate about reservations . He explained the process and said I could do it on line. Reserved a locker on line paid what was required. When I arrived I was unable to get in the office or my locker. No one was available in the office or answered the telephone. I’m currently in the process of trying to request a refund but of course no answer on the phone.

Alejandra is great.

Most public storages close at 9pm. This one closes at 6pm. Which makes it difficult for people who get off around 5pm to get to storage. Just FYI when you're considering a place to store your items. On top of having to come early there are barely any carts. I've been here waiting 30 minutes for someone to bring a cart to use and who knows how much longer itll be thats if they even return the cart to the front. Additionally sections of the facility are not available to me so if all the carts are in one section ...I'm out of luck. I cannot recommend this facility. It's definitely inconvenient and does not follow the same protocol as other public storage facilities.

Alejandra is great 5 stars+

I’m had very good and great customer experience at public storage Shanae was very knowledgeable and helped me and being beyond making sure I would get the best deal and size of my unit

Shanae was exceptionally helpful and well prepared

Shanae. Is an Excellent worker, I am very well pleased with her professionalism. I had a small issue that she resolved in a professional and timely manner. I am well pleased with the outcome. Well Recommended.

Shanae I really her she very good work and customer service

Peggy was very professional and displayed so much patience.

Peggy was very good she show me the units very helpful with the services good customer service

Alejandra, gracias. Thank you

It’s a constant increase in price but no updates to the facility. It’s rodent infested and they do nothing to solve the problem. Definitely would NOT recommend , it’s better places worth the money.

I’m writing to sing the praises of your newest manager to that facility, first name Alejandra. I am in awe of this young woman and the way she goes about tackling the problems surrounding her job. She takes a personal interest in making sure that the problems of the patrons and the faculty are properly addressed. I have been a patron of Public Storage both here in Baltimore, MD and New Castle, Delaware since 2014. At the Baltimore facility located at 4343 York Road I have seen managers and staff come and go. I have witnessed water damaged and rodent infestation damaged to my unit throughout the years with no corrections to the issues. Take for instance, the only restroom at that facility had a broken hand drying machine on the wall for years until she came in and fixed it. Now, when you use the restroom there is always soap, toilet paper, a trash can, running hot and cold water, and a working hand dryer machine. For the second time since I’ve been a patron at this facility there has been water damage to the building and the units. She oversaw and helped to facilitate the clean up of that site. I saw her work diligently for months to remove the water from the building and moisture from the air, to properly dispose of damaged items and to compensate those patrons that were affected. She is a caring person who empathizes with patrons and instinctively knows when someone is going through more than they can handle. She even contacted the manager of my Delaware storage unit to help me resolve a problem there. I can sing her praises all day long if you let me, but there are few people who deserve to be rewarded for the outstanding work ethic they possess and the positive impact they have on the people who use your business. If there is a bonus to be had, she deserves it, and if there is a promotion to be given, she has earned it. This one is a keeper for sure and she will always make your company proud that you hired her.

Alejandra is great, definitely rent from here

Excellent service!

Ms Peggy was amazing. She helped me find my storage unit, she helped me transfer my old unit to a bigger unit. Thank you so much!

New customer nice property and Peggy was real helpful and nice people.

The place is convienent and safe and nice personell.

Was out getting prices today, spoke with Mac and he was very professional!

Mac did an awesome job explaining the process of renting a unit nice clean property

Alejandra is great, has great customer service and is able to help me with any concerns I have. If I could give her a hire rated I would.

I met the most wonderful,helpful, bright and concerned office staff Shane and Alejandra who walked me through the process. They get 15 out o 5 thank you for employing them. I’m pleased and blessed!

Shanae and Alejandra were friendly and knowledgeable and very helpful. They were great to deal with in purchasing our unit.

I rent a parking space, and Alejandra is very friendlyand has great service. They are very helpful when I need it.

They had great introduction price to get you in the door but double the price after 6mons. They close at 6pm which is very early especially since most ppl Work 9-5pm. When asked to use the trash can or dumpster I was told only if I leave a review. Very disheartening especially when you are a long term storage renter. It’s time to look for a more accommodating and honest company.

Great consumer service at this location today!. Always friendly and available to answer questions and requests for assistance!

Shanae was amazing. On a very frustrating day battling conflict and confusion Shanae provided the best customer service care and support. She was truly awesome. I would recommend this location to anyone

My experience was top tier at 4343 York Road. Baltimore, MD. Alejandra took great care of me and showed so much patience and thoughtfulness. I felt like I had my own personal storage real estate agent. Answered all my questions and concerns, the facility was clean and easy to access. I'm so glad I picked this one, it's close to home and the service from both ladies at the front desk was top tier. (Apologies i don't recall the other young lady's name who checked me in along side Alejandra) but she was super sweet and thorough as well. Thank you!!

I am so ever most satisfied and grateful for the customer service by Alejandra and other managers at this location.

Just would like to thank the staff at York rd. It was a great help this morning. Thank you!

Good customer service 👍🏾 Office was nice and clean employees was very helpful

Alejandra was incredibly helpful! Very friendly and professional.

Alejandra and Shane were superb, excellent customer service.

Great customer service ,

I got to give Alejandra 5 stars because she was so helpful, clear in giving instructions, had a genuine smile. Thanks. I wish more people were professional at their jobs

Not the best place to store ur stuff! Sometimes u might get ur lock cut off accidentally.

Alejandra and Corey, were excellent and very professional and was able to explain everything.

The customer service was fast and respectful I would recommend this company to my family and friends.

Alejandra and Shanae has excellent customer service, they are very accommodating, and professional and kind. The property is very clean.

I called this location and spoke to a young lady name shanae she has the sweetest voice and was very nice and polite. Any question I asked her she was able to give me the answers to. She asked me questions and gave me a clear understanding of what I needed to know. She has great customer service y'all did a great job hiring her.

The rodents destroyed my belongings then they had a flood never told me I happen to drop pass and saw it and wat the rodents didn't make babies in the water destroyed horrible experience I wasted a year worth a money to literally have nothing

Alejandra and Shanae were awesome. They were extremely flexible and professional during our interaction. It is clear that they value customer input and strive to adhere to the values of the company. I could not have asked for better representatives to deal with. I definitely would recommend asking for them when visiting this location.

Cool!

It has been 8 months without lights, I have notified the service staff 6 times, no one is responsible, it cannot be used, and I need a flashlight every time. It makes people feel very angry!

We stored our 21 foot camper at 4343 York Road for about a month in the summer. We had an excellent experience. The gate code always worked. Our camper was never touched. Plus the people I spoke to on the phone were as nice as they could be. Highly recommend.

Had a great experience today. Public storage with Corey and Alejandra,

Had a fantastic experience with Corey

Good customer service, Cory was a great help

I rented a storage space for just under 3 months. I went in to get something when I realized my things had mold. I asked Alexandra if I should move spaces and she replied she believes it’s the humidity in the entire building. If y’all know your building his bad humidity and it floods frequently, why are y’all still allowing people to rent units. What makes it even worse, the insurance company they use only allots 250$ with a $100 deductible. I have thousands of dollars in damages. Very disappointed in Public Storage.

Excellent customer service. Corey and Alejandra did a great job attending to my needs and giving me options. I was able to get a storage unit within minutes.

They are very helpful when need be 4343 york rd

Everybody is so nice and I feel so good and happy about dealing with Corey, Alejandra , Kimberly and the DM Elena. They assisted me and were just helpful.

Enjoyed experience at bldg york rd

This location is really becoming a gem to rent at due to new management at location. Thanks Corey and Alexandra.

Service is great at 4343 york rd aot of help!

Alexandra, the manager is very efficient and nice. She will make sure that you have the best deal on your storage room. The facilities are clean and I'm glad I made the choice to store my belongings here.

I have seen Herbert deal with so much at this property, yet he is still able to provide outstanding customer service. I haven't ran into many as knowledgeable about Public storage and how to best service us. Continue being great even when your superiors don't acknowledge.

Very good

I've been with them for about a year and the price of the storage keeps going up. I'm almost paying double!!!!!!!! I received a reply from the owner he was going to speak with his employees. That was last week. Wow!!!! I will update what happens. Stay tuned!!!

My experience was wonderful at York Road public Storage, Ashley was very professional, well experienced and informative about the app and the operations on of the facility. The units are clean secure with easy access, the bathroom is also clean, i rented a 10x15 and yes there is a elevator.

Terrible mice and public storage do not show sympathy. I have contacted corporate about this issue and still no response. It's so bad that I'm scared to enter the unit. I have to wear mask and gloves whenever I do decide to enter. The manager told me to file a insurance claim for any damages.

Misha was very helpful and knowledgeable about the units. She walked me through the whole rental process. I was just browsing the area and wanted to know the rates.

Very professional and clean

I never got my "first month for $1". I moved in late in the month, and they charged me for a full month, then again for a full month on the first. $48/month for a 5 x 5. My rent has gone up $20 every year. It's now $88/month, (not $80, as advertised), which I find excessive, and takes advantage of vulnerable people who would surely prefer to have all of their stuff at home with them if they could.

Prices go up way to often no deals for existing customers when renting additional units, hallways smell like urine, units get broken into and tampered with often as if someone continues to attempt to break in.50/50 chance of elevator working,, carts are a courtesy as they say and are most of the time locked in someones storage unit,, Bring your own.. I am definitely working on vacating this place. STAFF IS NICE WHICH IS THE ONLY PLUS

Misha was amazing!!! She helped me saw off my lock for over two hours, very sweet and helpful!!! She deserves a raise!!!

Seemed to be a secure place.

Will - Great Customer service and Willingness to help and make sure u have every you need. Thank you.

Will & Thomas was awesome very polite and helpful. I'm glad I choice their location. Thanks Fellows

Will was helpful in assisting me get the right info to rent my space in belair

They charged me for EVERYTHING & the unit was difficult to find. I want provided any carts. Also, the lighting was very poor. It was freezing in the unit; I could see my breath. I feel ripped off. I brought my own P.S. lock & they didn't provide anything to prevent humidity issues. The only elevator won't come back down if it's propped open. I didn't feel safe with random lingerers, on the upper level, amidst the unit & van I offloaded from. I would change my review if I were properly reimbursed or given credit & they get carts.

Great! Ask for Rosa

The associate behind the desk was super kind and helpful. Guy really knows his stuff. Will or William!!!

Haven't been laterly. My cell light is not working. Thought it was the bulb, short in the socket.