Public Storage Self-Storage Units at 1717 W 31st St, Lawrence, KS

Very nice staff. Worked with me in transferring units without much trouble!

Super easy process!

Truly one-of, if not the best, customer service experience I've had. I reserved a unit that ended up being too small for my trailer. Hazel found me a larger unit and helped accommodate me in the meantime. They've been very responsive and always going above and beyond to make my life easier. Cannot recommend enough!

Hazel at public storage is very professional nice and always responds. I've been having a unit since Aug/2024 and never had any issues with my storage or customer service which is a big plus alot of businesses have lost their touch on customer service. I accidently left my lock unlocked and they send me reminders about it instead of letting my unit be open. The inside facility is clean and great location. Customer Service 1800 number is horrible which she has nothing to do with but Corporate needs to check in on that ASAP. Only thing is i wish rate didnt change and i was locked in for being a loyal customer but for my stuff to be secure and being able to access my unit 24/7 in a safe inside location, I can't complain. She did get them down a few months so i am a happy customer!!! Thanks Hazel

Nina and Hazel are so nice!!

Hazel was awesome! Thank you so much

Gate is always broken. Need to get a trailer close to your locker? Too bad. Plus the price jumps are awful.

10/10 front desk worker great! She has red hair but I forgot her name

Hazel is awesome, helpful, and a lot of fun to talk to and a great example of excellent customer service. Wonderful experience.

Hazel has been incredibly friendly and helpful! Had to switch to a bigger unit and it was no hassle at all, 10/10 would recommend!

Hazel is so kind and understanding she definitely knows her storage stuff!! Place is nice and climate controlled and very secure. If there are ever issues Hazel gets in under control

Very nice people hazel is very nice

Very friendly staff, super clean store. They are absolutely phenomenal at their job! They were very helpful and definitely knowledgeable at their job! Hazel in particular was super nice and definitely makes me want to come back in the future!

Getting a unit is simple and quick. After a month of owning the unit, Hazel reached out to see if everything has been going well and if we had any questions! Great place to store your things and great customer service!

Rented a unit online. Worked very smoothly. Space was available and clean upon move in. No issues. Hazel even gave a follow up call to see how things went. So far, great customer service and facility!

Hazel was great to work with. She showed me all my options and made the process so easy!

Nice that there is always someone in the office to help you. Hazel made me feel right at home. I seriously wanted to live there.

Great customer service here. Hazel and Nina were both very helpful.

Customer service is great! Thanks Hazel and Nina.

Hazel was wonderful help at the store.

Absolutely love the management and everyone Here extremely helpful and it’s very affordable

Came in not too sure what I was looking for in terms of unit size and what exactly I needed. Hazel was working the front desk and was able to walk me through everything and was very efficient about it. She made the process very easy and did an amazing job.

I absolutely do not recommend this place. They are charging me 75 dollars for a 5x5 unit that I originally was paying 30 for. Then they jumped the price to 56 out of the blue and told me “that’s just how it is.” They weren’t willing to work with me at all. Now they have jumped it again to the 75 and did it out of the blue for no reason. I will be pulling all of my stuff and they can keep their crappy unit. It’s not even climate controlled, and bugs also get in there very easily. Beware!!!!!!!! If I could give 0 stars, I would!!!

Hazel is so friendly and helpful and always has a great attitude.

Hazel was cool. Make sure you specify everything before you buy.. charges location ect

Clean units and fantastic staff.

Nina was so nice and helpful!

Hazel was super helpful, friendly, and knowledgeable. She worked with me to find the right size storage unit for my needs. I’m very happy with the wonderful service she provided!

What can I say about Hazel.? She’s the sweetest girl, so personable and was very patient with me after I forgot my id, she gave me time to find it as well as her number to call to let her know when I would be back to get set up with a unit DURING her lunch break. ❤️ Absolutely ask for her if you’re searching for a storage space to rent. ⭐️⭐️⭐️⭐️⭐️

I’ve been using this public storage for a few months now. The staff is very professional, helpful, and kind. They look after their customers to ensure they’re getting the best deals and get everything we need. I had to switch storage units a few times due to moving and needing more room. They were very flexible with me and happy to help!

Hazel and Tina were great

Best place to rent a unit. Hazel is Amazing. Best customer service I have ever had.

Hazel is the best! I was charged extra on accident but she made it right!

I stopped at public storage and ms hazel helped me with everything I need

I just rented a unit. Hazel help me with the process. She was great, responded to my calls quickly and was efficient in the paperwork process

This is my first time stoping at public storage and I had the pleasure speaking with Ms.Hazel she was amazing helping me with finding a unit

Hazel is amazing!!

Hazel was so kind to answer my questions about inquiring about a unit for my mother in law and the facility looks great and the temperature feels good for being climate controlled!

Nina and Hazel were so kind in showing me different sizes in units and pricing with suggesting the right size for me.

Was able to come in with great energy's in the room wonderful informing and amazing hospitality from beginning to end. She was better than any customer service I've had in the past when trying to get a nice sized storage for a good price. 5 Star Rating everytime as long as Hazel there. :)

A joke of a storage company, charging for the craziest fees, would never reccomend. DO NOT USE

Hazel, the property manager, was a pleasure to work with. She made the entire process incredibly smooth and stress-free. Hazel helped me find the right-sized unit and took the time to thoroughly explain how everything worked. She even went above and beyond by calling me to let me know the lock on my unit wasn’t properly secured. Her attention to detail and commitment to excellent service truly made this part of my move much easier!

Had a problem getting my payment to go through but hazel helped me out. Super great service!

Great

Hazel has amazing customer service. Answered any and all questions. Very friendly and personalable

I'm writing to commend Hazel and Nina, the site managers. They have been so friendly and helpful, going out of their way to make sure that my questions were answered and that I was well taken care of. I so appreciate their wonderful customer service!

Hazel was very helpful in answering all my questions and concerns. Any question even it seemed redundant or simple she was very courteous and efficient. Everything went smoothly and I am pleased with being a customer of the provided storage facility. I ended up with a good size, location, and pricing. Definitely an amicable and pleasant transaction.

Hazel was a great help. Thanks

THEY WILL INCREASE YOUR RENT 60% IN ONE YEAR I rented out their smallest unit in September 2023 for 91 dollars a month. They increased my rent in the beginning of 2024 from 91 dollars a month to 120 dollars. Then in September they decided to increase my rent from 120 to 150 dollars a month FOR THEIR SMALLEST UNIT!!! How do you justify a 60% increase in rent on your smallest storage unit?

Awesome place! Very clean and the lady working the front desk was amazingly nice.

20 years ago I was deployed and had to move all of my stuff into storage, and for the last 20 years I have gone from one assignment to another and have not return home to settle my storage unit and from time to time my auto debit system have gotten compromised where it has been difficult to deal with al the travel but a week ago I visit a local store where Agent Hazel made what typically is a very frustrating process, so easy and corrected everything that was wrong, from password resent to updating records and making sure I was back in auto pay. I cannot thank her enough for handling all these issues.

The location is convenient, always clean, and feels secure at all time. Especially with the security cameras. Staff is wonderful and I love dealing with them

Had a hiccup with my new unit because of the previous occupants not reporting an issue to the management until a month after they'd moved out, but Hazel contacted me concerned for my belongings. She got me moved to another unit and made sure no billing issues resulted from it. Thanks for the great service!

Hazel was absolutely amazing! She was super friendly, easy to talk to, and she explained everything really well! This was our first time renting a unit and she just made it so much less stressful. Thank you Hazel!!

Haylee was very informative and was super helpful!

Nina was so nice and helpful. 5 freaking stars

Very helpful

Wow. What amazing service. Hazle is a wizard with the ins and out of the company. Thank you

Property Manager, Hazel and Nina at Public Storage in Lawrence, KS are both great to work with. Hazel is professional, knowledgeable, very personable and quick to respond to any questions or concerns.Thank you Nina and Hazel for always keeping the facility clean and secure. Highly recommend doing business here.

Hazle and Nina

Hazel is wonderful

We had issues with our login and app. Went to the office and Hazel was super professional and helpful!

I was worried about putting my items in storage. I had a lot of questions. Lucky me, Hazel was there to answer all my questions. She was kind and patient. She put all my worries to rest. Thanks!

Moving my daughter out of her apt for the summer and Hazel and Nina were very helpful in showing me how to access the carts and where my unit was located. Thanks ladies!!👍🏾

Excellent storage, great customer service, fairly cheap, just overall a great place

Hazel is great! So helpful for us!!

Hzek was so helpful and thank you for everything stacey!

Hazel was awesome! They didn’t have any units currently available to fit our needs, but she was super friendly and willing to think about other options.

This storage place is AMAZING. Everyone is so nice and helpful. 100% recommend for out-of-state students.

Great place for storage! Nina is great!!!!!!

I asked Nina about the facility (cost, access,etc.) and she was friendly, knowledgeable and very happy to help. She was engaged and a good listener and took the time to answer all my questions.

Hazel was extremely helpful when it came to helping me get everything figured out and sorted. This is already one of the better storage facilities I've used.

This is THE BEST storage place I've ever used!!! I have had storage with many many different companies but this place tops them all!!! The drive-in bay to my climate-controlled space is a life/leg/back saver, and they have the hands-down, cleanest facilities, safest/closest entry to your unit, and best customer service, (shoutout to Hazel)!!!! If you need storage, look no further!!!

Hazel is amazing! She is helpful and kind and answered all my questions and even took me to my unit and sprayed WD-40 so the door opens and closes easily! She goes above and beyond and I really appreciate her

Great experience. Hazel was extremely helpful and very nice.

We had Nina as we were loading things into my grandparent’s storage unit. She was very helpful and provided us with direction and carts. We appreciated her capable assistance!

Great facility! Clean and convenient. Office is wonderful to work with.

Hazel has always gone above and beyond to help us. Public storage is extremely lucky to have her.

Nina walked me through the leasing process, and put up with all my questions and concerns. She eased my mind and I feel good about using Public Storage now

Hazel is amazing with customers!!!! does everything she can too be helpfull!! She deserves a raise💯💯💯💯👏👏👏

10/10 Great experience. Hazel hooked me up with exactly what I needed and told me about the online reservation promotion they have to help save me some money and where to get locks for the low from.

I went to this location a couple of months ago to inquire about a unit for a family member. I appreciated the outstanding and friendly help I got from Hazel, who helped me decide on the size of unit I needed, informed me about the available deals, and ultimately showed me the unit and how to get access to it. It has worked out perfectly. Thank you, Hazel!

Although the temporary storage unit I was in need of wasn't available. Ivey went above and beyond to try and find a solution. Update: Although I was told my rent would stay the same at Public Storage; they have since raised my rate approx. 30% without my consent. I called cusromer service and got zero support. I will be looking for another storage business that will keep their word.

Hazel was so patient with me and helped me setup storage making sure my needs were met. I really really appreciated her help. I cannot say enough about how much I appreciate how she handled me in my time of panicking.

A quick and easy process! Thank you so much Hazel!!

I only rented here for a few months and I have no complaints!! If I needed storage I would have definitely stayed here, but fortunately for me I have moved and have a ton more space now. The staff is so lovely and personable. They also sell moving supplies and they were the only place I could find wardrobe boxes back in July. The only suggestion I would make is to make it 24 hours.

JESSIE WAS ABSOLUTELY AMAZING! SUCH A SWEETHEART AND CUTIE

We used a climate controlled unit for around two months. The staff was very helpful and professional.

I recently had the pleasure of using the services of Public Storage, and I must say, the experience exceeded my expectations in every way. From the moment I walked in, I was greeted by a clean and well-organized facility that immediately put my mind at ease about storing my belongings there. Hazel , played a pivotal role in making my experience seamless and stress-free. Their professionalism and attentiveness truly stood out. Not only did they provide me with all the information I needed, but they also took the time to understand my specific storage requirements and offered tailored solutions that perfectly matched my needs. Their knowledge about the facility, its security measures, and the various storage options available was impressive. Throughout my time using the storage unit, I found the facility to be well-maintained and secure. The climate-controlled units ensured that my belongings were kept in optimal conditions. The 24/7 security measures, including surveillance cameras and access control, further reassured me that my items were in safe hands. What truly sets Public Storage apart is the exceptional customer service. Hazel was always available to answer any questions I had, and their willingness to go above and beyond to accommodate my requests made me feel like a valued customer. It's clear that they genuinely care about their clients' satisfaction. In conclusion, I wholeheartedly recommend Public Storage to anyone in need of a reliable storage solution. The combination of a top-notch facility and an outstanding manager like Hazel creates an experience that is truly unparalleled. I will definitely be returning for any future storage needs and will confidently refer friends and family to this establishment.

Hazel at 31st public storage was very helpful and fast, as I was on my lunch break and was in and out quickly.

Hazel was amazing she was polite courteous and very patient. And empathetic with any concerns we had.

Hazel is very respectful and helpful. A super sweet person that always ready to give a helpful hand. The storage units are always clean and neat as well.

Excellence storage facility, clean, AC, new, staff was very helpful. Public storage App easy and efficient.

I rented a storage unit after searching for available storage units throughout the whole town. The unit at Public Storage was more expensive than others, but I was told after talking to the representative in the store that the first month would be $1. Awesome! I thought as I walked out to the car and discussed the possibility of Public Storage with my wife. My wife said we can't pass up that deal given our current situation. I agreed and went back to sign up for the unit. Well the representative told me that it would be the second month because they needed the first months rent and then the following month would be 1 dollar. This is a deal that is advertised all over their website and i reserved the unit because of what I was told. After realizing that they charged me $141 over what they said they would I called them up. Guess what they told me... That's right! So sorry charlie it sucks to be you. Hmmm, well, that is pretty conniving. I said why would you say that to me if it wasn't true, and why isn't it true if you have it posted everywhere? I don't know why someone would tell you that. It just isn't what is available for your unit. Only specific units get that deal. Hold on a minute why would your employee bring it up then? I don't know who told you that, but it isn't true. There's only 2 people working that store and if you didn't tell me that, guess who did... well 15 minutes of questions the manager couldn't answer and then she says she's sorry, and will have the regional manager call me to see if he can fix this issue. Ok, I'll wait for the regional manager to call me. Thanks. Hours later I get the regional managers phone call. Well not really. a person in training for a regional manager position calls me, and tells me he's busy, so she will help me. She proceeded to tell me that the deal of $1 for the first month wasn't even available the day I reserved and/or rented the unit. What in the world is this scam your company is pulling? A representative of public Storage told me that this $1 a month deal was going to be given to me without me even bringing it up. It is posted all over the websites and anywhere there's an ad. Yet it's for multiple reasons unavailable, depending on who is telling you that they are sorry. Thank you, Public Storage, for everything you did to rob a homeless combat veteran and then deny any responsibility for your employees' actions and then saying there was no way you could make it right.

Buyer beware...Nice facilities, they are new. Friendly staff, but after 50% off, move in discount for the first month and a great rate for the next 3-4 months... apparently, corporate will increase your fees about 58% with very little warning to react, especially if you're using this seasonal as a KU student and don't live in town. This is the ol' Bait n' Switch.

Excellent staff and storage. Avery showed several units and was super easy to work with. She is patient, knowledgeable and knew exactly the right questions to ask me to find the perfect unit. I feel confident with Public Storage in Lawrence being the right choice because of Avery's salesmanship. Avery really came through with the sale process, and Hazel the manager was there for me with my extra questions. Hazel was just as knowledgeable about the process and was invested in making sure I had all the information I need. She is super friendly and professional. The staff made me feel really confident about my choice, and the facility itself is very clean and easy to navigate. I know that my belongings are safe there.

Good help. No Hassel. Please remember your code. Immediately tex it to your preacher.

Hazel was very friendly and professional and helpful.

Hazel at the 31st location is the most absolute best

Hazel was a great help to me in figuring out how to access my unit for the first time, she even walked me directly to my unit so I wouldn’t get lost!

Hazel is the most wonderful employee!! She helped me so much, download the app, set the combo on my lock. She is kind, courteous and goes beyond to be helpful. I feel so lucky to have chosen Public Storage and will recommend it to my friends and family.

Hazel is awesome! She is courteous, friendly, and proficient. She takes care of the smallest of details. And is very helpful to everyone here.

Hazel is aweasome She was a BIG HELP TO ME

Hazel is great!!! She will set you up

Everyone here was super friendly and helpful! Showed us multiple units and helped us find the perfect unit for our needs. Special thanks to Lorrie for all your help! We appreciated it very much!

The facility was incredibly clean. And the associate was amazingly friendly. Thank you so much Ivey for your help. You made this really simple!

Super professional and easy to use. Lot’s of options, but simple process and friendly associates.

Great place to store our items. Fast set up, safe, secure facilities and Ivey is so kind and welcoming. You won’t regret coming to this location