Public Storage Self-Storage Units at 45-1021 Kam Hwy, Kaneohe, HI

Not doing review on the property itself just the whole company policy in general. I already had a unit at the facility when they sent me a notice that the rental would be increased by $80+ so I decided to move to another unit and made my move in date fixed for the last day of the month (June) planning to fully vacate my old unit by the first of the following month (July) All the arrangements were made and paid online with move in date set for the 30th, of June. I asked the property manager if I was not able to finish removing all my property could they pro-rate me one day in my old unit (July 1st) to complete the move in. I was told they don't allow pro- rated fee's, if I was not out by the 30th they would charge me the full rent for the old unit also for July. Needless to say we made sure to be out and moved in on the 30th of June. Imagine my surprise when getting a billing from Public Storage saying I owed $28 and If I didn't pay I would also be charged a late fee on top of that. When speaking with the property manager I was told that was a pro-rated charge for the 30th of June since the Public Storage computer system only takes in payments on a monthly basis. When I countered that he told me they didn't do pro-rated payments his reply was they only do pro-rated payments for move ins not for vacating the units. Really bad business practices and not very clear on move ins and move outs. Company just wanting to legally scam people by not giving pertinent information before signing. Currently looking at other option's other than Public storage.

Keanu was the best! Great work. Thanks!

Gia was awesome. Signing up for rental was easy

Our experience was excellent especially when dealing with Keanu. Because of Keanu we will definately recommend Public Self Storage to our friends and family. Keanu was always respectful, treated us with kindness and understanding.

When I first rented a storage unit at Public Storage, Keanu was extremely helpful with all the details and answers to my questions as a first time “user.” Took me up to my unit, showed me how to use the key and the security gate. Today I came to add my son onto my account and Hau was here. She was SO helpful setting things up on the computer system. Couldn’t have done it myself. Thank you, Hau.

Yesterday I went to the Kaneohe public storage and the customer was excellent!! I asked for a 5x10 space but they didn't have any so I went with the next size down and he showed me on his virtual pad how much items could fit in that space and I was That's the very one I need. He walked me to the space I purchased their lock and I was set. The paperwork process was fast paid and done. I would most assuredly recommend public storage to Everyone!!!

Drive thru garages with nice traffic flow!

Super efficient, Representative was awesome and the facility is clean and convenient.

Keanu and the staff are always so helpful. I had the pleasure of seeing Leinaala today. She is always so courteous, caring and encouraging. I love it here...I must say that eventually when don't need the services I will be sad to leave them. Awesome group of wonderful people. So far I worked with Keanu and made payments and had questions s answered by Jeremy and Leinaala. Keep up your awesomeness all. God bless all of you and Thank you for being so good to me ❤️🥰🙏

Manager on site very friendly

Had a wonderful experience getting storage space

This is a large company with a small business feel in its office. Leinaala was so helpful and kind she was able to take great care of me and answered all my questions! I would for sure recommend this facility to anyone for their storage needs!

Super helpful employee/manager. He made the process easy and seamless. Clean facility and good illumination although I’d hoped there was some light in the unit itself as it’s dark inside.

Big company that feels small with excellent office staff. Leinaala made our experience smooth. Nice, clean storage facility.

Keanu was helpful, stayed after hour to ensure I got a rental space. Gave me the tour, all the info. Expertise on point. Thank you!