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Public Storage Self-Storage Units at 2888 Waialae Ave, Honolulu, HI
Property Open
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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4'x5'Online only price$ 138/moSmall 4'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 138 /mo $ 138Best Price Label+ one-time $29 admin feeHurry! -
4'x5'Online only price$ 152/moSmall 4'x5'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 152 /mo $ 152Best Price Label+ one-time $29 admin fee1 unit left! -
5'x5'Online only price$ 156/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 156 /mo $ 156Best Price Label+ one-time $29 admin fee2 units left! -
5'x5'Online only price$ 161/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 161 /mo $ 161Best Price Label+ one-time $29 admin fee1 unit left! -
5'x10'Online only price$ 199/moSmall 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 199 /mo $ 199Best Price Label+ one-time $29 admin feeHurry! -
5'x9'Online only price$ 203/moSmall 5'x9'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 203 /mo $ 203Best Price Label+ one-time $29 admin fee1 unit left! -
5'x10'Online only price$ 206/moSmall 5'x10'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 206 /mo $ 206Best Price Label+ one-time $29 admin feeHurry! -
5'x10'Online only price$ 225/moSmall 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 225 /mo $ 225Best Price Label+ one-time $29 admin fee1 unit left! -
5'x10'Online only price$ 248/moSmall 5'x10'- ground floor
- climate controlled
- inside unit, swing door
$ 248 /mo $ 248Best Price Label+ one-time $29 admin fee1 unit left! -
7.5'x9'Online only price$ 283/moMedium 7.5'x9'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 283 /mo $ 283Best Price Label+ one-time $29 admin fee2 units left! -
7.5'x10'Online only price$ 288/moMedium 7.5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 288 /mo $ 288Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 351/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 351 /mo $ 351Best Price Label+ one-time $29 admin feeHurry! -
15'x9'Online only price$ 409/moLarge 15'x9'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 409 /mo $ 409Best Price Label+ one-time $29 admin fee1 unit left! -
10'x10'Online only price$ 410/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 410 /mo $ 410Best Price Label+ one-time $29 admin fee2 units left! -
9.5'x10'Online only price$ 416/moMedium 9.5'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 416 /mo $ 416Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 436/moLarge 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 436 /mo $ 436Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 453/moLarge 10'x15'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 453 /mo $ 453Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 479/moLarge 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 479 /mo $ 479Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 613/moLarge 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 613 /mo $ 613Best Price Label+ one-time $29 admin fee1 unit left!
Nearby Self-Storage Locations
Self-Storage Near Honolulu
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Honolulu Storage Units Near University of Hawaii
Perched on the north side of the H-1 Freeway, this Honolulu Public Storage sits right between the campuses for the University of Hawaii at Manoa and Chaminade University.
Students and staff at both schools, as well as local residents and visitors, will find this location easy to get to off of Waialae Avenue just west of St. Louis Drive and just north of the Lunalilo Freeway.
When campus life gets a little crowded, grab a 5x5 unit to store small furniture, books, boxes and other assorted items, or rent an individual storage locker to store a few small personal items.
Just two miles from Waikiki Beach, a 5x10 unit is a great spot to store beach essentials, including blankets, chairs and umbrellas, while a 10x20 can easily store surfboards, boogie boards, paddleboards and other aquatic gear.
Although it's on Oahu's south shore, this location is still only a 15-minute car ride from Honolulu International Airport and less than 10 minutes from downtown Honolulu, making it a convenient self storage option for customers throughout the central Honolulu area.
With a large selection of indoor storage units and climate-controlled storage units, this Public Storage in Honolulu is ready to tackle any storage situation that might come up. Open 7 days a week, this location prides itself on excellent customer service and affordable options for the community in and around the Hawaiian capital city.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 1069)
Perfect and friendly service
Pono, Donna, and Raven were so helpful every time I visited and gave me the most wonderful service! Mahalo nui loa!! 🤙🏽🤙🏽
Raven was awesome as was Donna and Pono, best service in Hawaii
Jung was pleasant & helpful in explaining the rental options & getting me a unit. Impressed by the clean the floors and unit.
Excellent service from the people who work there. If I had to do it again I’d do it 100 times out of a hundred. Mahalo nui!
Donna, Pono and Raven are amazing!
a easy check in and rental.
A pleasure to work with the team at this location
The staff is friendly and helpful. Dona is the bomb!
Donna and Deeny were super helpful in my storage process. They were quick to answer the phone and helped with any questions I had regarding where to go!
Pono was awesome
Nice, friendly, fast service.
Donna was outstanding! Very helpful and knowledable 😊
Donna provided amazing customer service. !!
I only have good things to say about this storage unit facility. It’s a perfect storage unit for UH students with its proximity to campus. The staff at Public Storage are so kind and helpful, especially Donna :) She is such a positive light and amazing at her job. I originally purchased a storage unit that was too small for my belongings and she ensured that I got the next size up. She even got approval from her manager to give us a refund on the payment for the unit that was too small which isn’t always guaranteed but she made it happen for us. She even held the facility open later for me because we were moving the stuff a little past 6:00 when it closes. I am so grateful! Highly recommend.
Pono ans Donna were super helpful, quick set up served with Aloha.
Public Storage at 2888 Waialae Ave, has great service and the staff there are very friendly and helpful. I’ve been with Public Storage for over 10 years, and I never had any problems. It is clean and very secure.
Donna is such a great person and we appreciate her so very much! 👍 She goes out of her way to help the customers! She is a gem! I totally recommend their service! 😊🙏
Ms. Donna is so helpful !! This was my first time using a storage locker alone and she was really there for me !
The people, the parking, and the space. Amazing!
My Wife and I are relocating to Honolulu from Southern France and I just had the pleasure of speaking with Donna (12 hours behind my local time) in regards to securing a unit for us to ship our belongings. Donna was a charm to speak with and answered all of my questions and even suggested some others. I look forward to meeting her in 4 weeks time.
I rent a parking space at this location. Mostly for longer durations. The service is unbelievable. Donna is very friendly and helpful. I feel at ease leaving my car there. I can’t recommend this particular Public Storage enough!
Mahalo!
Donna is amazing! Her service was great, and explained everything well.
Great service, lady at the desk was very nice and storages were very clean.
My daughter is a student at UH and we are from the mainland. We needed some space near campus for her to store her things over the summer. The local manager was awesome in helping me reserve a unit for her, very polite, friendly and professional. Knowing she will be well taken care of gives me one less thing to worry about.
We’ve been having trouble making our payment. Came to the Kaimuki branch to make the payment. Donna made the process so easy. Everything was taken care of in just a few minutes. I should state that the Kapiolani beach has also been very kind and helpful.
Donna was awesome from the start she called to introduce herself and welcomed me as well as provided directions and answered my questions with Aloha.
Made me feel like this is where I wanted to store my stuff.
Great job Donna!
Donna was very helpful from start to end. If I ever need or recommend public storage I will do that, thank you and mahalo🤪🤪🤪
Donna has excellent customer service! When we went in yesterday we went in stressed and came out relieved. Donna went over the best options possible and was very welcoming. If anyone needs storage we sugguest public storage and ask for donna! She will not disappoint
I can’t tell you enough how awesome Donna is. We are in a very stressful time where we have to move and when we came in to inquire Donna was so positive and kind spirited and totally understood our situation. She gave us a lot of options to look and had awesome customer service! If you ever need storage space I highly recommend public storage and request Donna.
Donna, the manager is super helpful. She walked me through switching units and made sure the unit I switched to was convenient and easy to move into. She even helped me set up my app and add an authorized person to my account. Puna stayed on the phone with me the entire time I was signing the contract to ensure everything was completed correctly before ending the call. Highly recommend the Kaimuki Public Storage.
Donna is fantastic!
Donna and Pono rock...great service and great charm...making things easy pezzy
Donna was a great help and made us super easy to rent!
Donna and Joe are fantastic! Truly go above and beyond to help you find the best unit at the best price for you needs. Really can’t say enough about how helpful they are.
Very professional and knowledgeable and helpful. Good attitude and very gracious!! 🥰👧
Spotlessly clean, air conditioned, huge spaces, organized, and the staff are very helpful and friendly.
I have to say that Donna was the best! Actually her whole team was totally helpful to me through many moves within her location.
Moving is a stressful time and Donna always did her best to assist me in any way she could. She definitely went far beyond any expectations.
I couldn't be happier!
.
I had an amazing experience working with Donna during the process of renting the unit. She was incredibly helpful and made everything run so smoothly. Donna went above and beyond to ensure everything was in place and made the entire process stress-free. While I can only give 5 Stars, Donna and also Jung definitely deserve ALL the stars! Mahalos much for all your help and kindness!
Kathy and Pono and Donna were superb,very helpful,pleasnt and friendly.
I had a smooth and easy experience moving my items into Public storage with the help of Kathy and Pono! They had great energy and helped me quickly and efficiently. Best storage place on island.
I wanted to share my experience I had with Public Storage. Katherine was a true life saver and went WAY!! out her way to help me. I want to thank her and Public Storage for a situation saving moment.
Rented a unit for 9 years. Top notch service. Very helpful and courteous.
Went the extra mile for me.
Donna was so very helpful, we appreciate all the help at this location.
Absolutely the best move-in experience I've ever had with a storage unit, and I've rented units across the country (former military, moved a bunch and went on lots of deployments). Donna and Kris really took care of my girlfriend and I, took the proper time and showed all the due diligence, while still somehow being the most efficient at getting us set up with the right unit as I've ever seen. Highly recommend.
Catharin was nice,calm and patient showed me to the 5X5 storage .
I would definitely recommend renting,a storage here. Pono was very nice too. May I suggest to put the storage number which direction to go like a hotel room guideas.
Show where the Elevator is located
I couldn't find the elevator for,a long time. Because of my vertical I was getting very dizzy looking for it.
More friendly sign should be put up..
Mahalo to Donna for her initial kokua (help). Facility was clean and comfortable. The unit had ample space for what I needed.
Checking in was Makai’i (good) easy and instructions was clearly explained. I was also escorted to the storage unit and further instructed on the unit and access to elevator usage. Sorry can’t remember all the staff that helped me. They were all very professional and answered all my questions regarding the storage unit and and public storage background.
Checking out was extremely simple and easy. Except that I forgot my access code for the elevator. I checked out on 01/17/2025 at12:40 pm Hawaii time. Donna co-worker help me with the elevator code. Wish I could remember her name.
Public Storage on Waialae ave if I could give a rating it would be higher than what it is. Aloha spirit lives at this facility. Maybe because I am a Kupuna they treated me with utmost courtesy and respect. I know it’s not easy working with the public. I give all the staff my aloha for working at any of your facilities. I worked in the public sector for the University of Hawaii. I am retired. Mahalo to all for working.
Finally I hope your staff members get comparable pay for living in Hawaii especially those in front and behind the scene. Covered fully for Medical/Dental/and Vision. Your rate for storage unit is fare for what I needed.
I hope to continue using your facility in future when it is needed.
Aloha and Mahalo
Hoku Akiu
Retired public worker
Such a professional, great and accommodating staff. Donna and her crew were so pleasant to work with. I highly recommend using this storage facility. I'm confident you'll have a great experience like I did!
Awesome service!!!
Donna is da best. Real helpful. Took good care of us
Best storage space experience I have had over the years, Dona is very attentive and helpful whenever there is an issue. The rest of the positive reviews are all accurate
Kathryn was so helpful with all my questions. Great experience, would recommend!
So east to set it up and have a place for extra tools and supplies! Super nice ladies at the front desk!!
Great service and support with everything. Super helpful and informative. Carts are available for checkout too.
Very clean climate controlled storage, and all staff onsite and very helpful. I moved my things out of one storage but still needed a smaller unit and they transferred me on the spot! Showed me the new storage and processed while I waited. Great service thanks!
I have been a customer at this Public Storage location for all 4 years of my time at UHM, and I’m very happy with the service. I always recommend this location to other students who need storage units, especially over the summer when the school year ends. The staff, especially Donna, are always friendly, eager to help, and super efficient. The process to rent a unit, close a unit, and transfer unit spaces are very easy. The facilities are clean and well-maintained, and I always feel comfortable storing my items here. The convenience of being close to campus is a huge plus, and their customer service—both in person and over the phone—is outstanding. They’re also very flexible and offer great rates. Highly recommend!
Deenie was very helpful when it came to helping me with my unit. This is a good place for storage
Donna was super helpful and sweet! Easy once you figure out how to get in.
Wonderful people and good times over here!
Good customer service. Staff were very courteous, friendly, and polite. Keep up the good work! Aloha and mahalo nui loa!
I had an incredible experience thanks to Ms. Donna and Pono! From the moment I walked in, they made us feel right at home with their warm and friendly personalities. They went above and beyond to make us feel not just special, but like family. It's rare to find people who create such a welcoming and genuine atmosphere, and their kindness truly stood out. I highly recommend this place—Ms. Donna and Pono’s care and attention make every guest feel like part of their family when finding your storage needs.
Donna and Kathy were very friendly and helpful. It was really easy to get set up with a storage unit
Donna, Kathy, and Pono’s excellent customer service is much appreciated! Keep up the good work!
From online reservations to checking in- the staff have been GREAT!! Much aloha to Ms Donna for being so helpful & welcoming * Tip check online for flash sales & specials!! I got a 5x5x8ft for only $44/mo
Awesome. I just moved to lower my rent but the Manager at my location was amazing in helping me find a better fit for my budget and made sure there was no pillars etc!! Mahalo I bought malasadas that’s how happy I was. Donna is a rockstar Give that Aunty a Raise!!!
Loved the space! Great service! Will rent again in the future if needed!
I've been a customer for a few years and every now and then I need to move storage units. Last week when I was moving storage units I discovered I booked at the wrong location and I was distraught trying to find the perfect unit at this location. Donna was my hero and helped me secure an amazing 1st floor unit that was the size I wanted but also helped me cancel my accidental reservation at a different location. Donna is simply the best and helped me out of two pinches.
Donna is amazing. She is kind, professional and very helpful . The unit I rented is clean, spacious and has climate control. Highly recommended this location.
The staff at the 2888 Waialae location are super helpful. Donna is an exceptional worker and I highly recommend this location.
Donna and Josh (John) were great to work with!
Donna and Josh in Kaimuki were super friendly and helpful. Mahalo!
Donna at the Waialae Public Storage was fantastic in helping us get our storage locker. Donna was welcoming and helped us through every step. She exemplifies the spirit of aloha in every way.
Donna and Josh were very helpful and friendly. Mahalo!
Pono was great!
Donna working in the front was amazing. She showed us how everything works and took care of us when we needed a cart or 2, to bring our stuff into our locker. She's been so kind and attentive to our needs. She isthe best! Mahalo Donna!
2888 Waiʻalae Ave
Honolulu, HI 96826
United States
Is the best public storage facility I have ever been to. The staff does everything they can to help customers too the best of their ability above and beyond on service and problem solving giving customer’s solution and going to all Ends in what they can do to help people in the simplest and fastest way possible. I have never met any other place that seeks to solve problems and help costumers as much as them. I have used this facility for 3 years on and off again for college and I have tried and looked into others but none reach even half the stander or make costumers feel as welcome as this one.
Donna is the queen of kaimuki mm
They are absolutely outstanding!!!! The staff is so kind and helpful at all times! The place is incredibly clean and well taken care of! I would highly recommend using this Public Storage
My experience with Public Storage was really good! Donna helped me with vacating my unit recently. She was so kind every time I had to come for the cart, and was extremely helpful every time I had a question. She always had a smile on her face & was full of aloha in all our interactions. Mahalo Donna! I will use Public Storage again.
Clean, safe, and friendly staff. Also the A/C is nice.
Public Storage on 2888 Waialae in Kaimuki is immaculate, climate controlled. Donna and Jung are great! Lots of parking.
All the employees are amazing and the space is clean and safe. perfect for keeping your stuff in between school years. we used this storage space for 2 years and the employees recognized us and loved to chat
Donna is the best!!! So helpful
Need Storage!!! Call Public Storage on Waialae and see Donna. She took us to look at the different sizes and help us with the rental agreement. You can also borrow their carts to load up all your boxes to take to the unit it was a life saver.
Amazing service and experience Donna was very helpful and was the best 10/10 will come again.
Great storage place for the summer! Friendly staff, secure area and very cheap!
Donna was great and helped me out a ton with check-in and check-out, always with a smile and a sense of humor.
Space was just what I needed to store my belongings and the deals and pricing were excellent and reasonable.
Coming back next year!
I have had a storage unit at this location for several years and have had continued great customer service. Donna is so helpful and friendly. She is knowledgeable and helped make our rental process easy and convenient. This location is secure and well maintained. It is also air conditioned which has helped with storing our belongings.
Donna was refreshingly friendly, helpful and informative. Her service is what convinced me to choose this storage facility.
Donna and the rest of the staff are absolutely amazing.. I have always received the best possible service. The facility is also extremely clean and well organized.
Gonna is awesome! This is a great place! Mahalo
Excellent service and very professional.
Deenie was absolutely amazing! It was an honor to be her first customer :) She talked me through all of the procedures and policies that Public Storage has. Everyone else up front was also incredible and truly pleasant to be around. It was an absolute pleasure to work with them while setting up my new account.
Donna is the best and is there for anything you need. Glad I switched
Donna was extremely helpful. I truly appreciated the customer assistance she provided.
Always get prompt efficient service with a smile from Donna. Makes the experience so pleasant. Mahalos to Donna
Was happy with all the help I needed and received, made the sign up easy. Am sure this will be the right place to store my stuff!
Amazing customer service by Pono and Donna, thank you guys!
Donna at 2888 Waialae location is wonderful. She greets everyone with a welcoming smile and provides rock star customer service. I was at first hesitant to ask my questions, but her warm personality put me at ease. She is a great. Go see Donna for your storage needs!
Very knowledgeable and good service
Pono and Donna were a great help.
Donna was amazing to work with at the front office desk.
Donna, is an amazing worker!! She made my move in day a great day!
Absolutely amazing experience!!! Donna was a treat to work with getting me the right storage for my needs, very experienced, and very helpful. Was in and out and on my way in no time, highly recommend!
Thanks Donna
Donna was extremely helpful and so nice and made my experience so much easier
Donna has been such a joy to work with. Extremely helpful and kind. When you need a storage space, ask for Donna. Trust me, you won't regret it!
Donna is the best!!! She helped my friend and I sooo much! She simplified the "storage process" and made us feel at ease. For all your storage needs go see Donna.
Donna was super helpful and really nice, so patient with my online issues and really made the effort. Thanks! A+++ service
I've stored my belongings short term with this Public Storage location twice and both times I have been extremely satisfied with the friendliness and helpfulness of the staff including Donna, who efficiently set us up with a unit. They have push cart dollys available for moving in and out our bulkier/ heavier items. I highly recommend this location if you are ever in need of some extra storage space.
We went to see Donna at the 2888 Waialae Ave location. She made it very welcoming, pleasant and explained everything that made it so easy for us. I recommend going to this location and ask for Donna, she's the best.
Donna was so helpful!!!
Donna was friendly and easy to talk to.
The greatest experience thanks to Donna, who made securing and having a unit really doable and easy. She is super friendly and helpful so I highly recommend using Public Storage :)
Donna & Jung are the team you want on your side during a stressful move. They are competent, professional, patient and anticipate my needs. The facility is easy to access, is clean, has lots of parking and real convenient loading zone. I have moved and stored too many times in my life. This is my fave place hands down! Mahalo to the Waialae Public Storage Ohana.
Donna is amazing. Always kind, respectful and accommodating. Thank you. T
Donna is the best!
Donna is always so helpful. Needed to upgrade my unit to a larger one and the process could not have been smoother!!
great people, friendly and talkative, really accommodating and flexible, got there after they closed and they still let us put stuff in our locker. thank u guys so much!
Super friendly staff! Helped me transfer my unit at a different location with no hassle. Thanks!
super great! Donna is so amazing and super super helpful! Love this storage unit!
Sergio and Hua were absolutely accommodating with the Aloha spirit!
Donna and Gia were very personable and helped us find a location that benefited our space! Awesome ladies
Donna and her staff are awesome! So helpful and friendly. Highly recommend!
Donna is always very helpful and kind whenever i come to get a storage unit. I will definitely come back!
Costumer service was amazing. could not tell you how much the worker helped me!!
Very easy and helpful.
Awesome service Mrs Donna was great at very helpful always a pleasure to work with. Mahalo nui
Public Storage has been great. Donna is great. Really helpful. Love working with her.
The attendance at the desk was very welcoming and knowledgeable on her job
Alicia, Donna and Jung gave us extraordinary service. They were very kind and helpful. Would definitely recommend! Quick and easy up process!
I had such a great experience here. My friend and I were having trouble and Donna helped us. She called us and was very helpful on the phone and in person. The place is clean and everyone is nice and very helpful.
Donna is amazing! She took such great care of me❤️
Donna was awesome! Super helpful and the place was great.
Had a wonderful experience here. Donna is truly a lifesaver and the most helpful sweetest person. She helped me secure a storage unit for a super reasonable price during this time of year where most units are booked up. I highly recommend for any college students as it's super close to campus and they have a variety of unit sizes to fit your needs!
The staff here is always friendly and helpful. Donna recently helped me with a billing issue, and worked diligently over several days to make sure it was resolved. She even called to follow up and make sure I was happy with the results. Exceptional service!
Wonderful experience. Very easy to talk with and fast to complete the process. Thank you!
Very loving and helping with my move in, coming all the way from the west side needing to find a storage right away..Donna was so welcoming and helped me in every way of making my move in for the storage with less weight on my back and shoulder and just reminding me that everything was going to be great and that they will always be here if anything for your storage. Very Ohana aloha feeling as soon as you walk in the doors. Mahalo so much for everything aloha and god bless.
Excellent customer service! Thanks Donna
Just got a storage container and the ladies Hau, Donna and Lily were Awesome) so helpful , informative and friendly) Two thumbs up for Public Storage Kapahulu .
Nice and friendly service. Donna was very helpful and informative. I highly recommend her service if you have any issues or questions.
Donna and Stafford did a great job making my unit switch quick and painless. I've had Donna help me many times over the years, and I've always been happy with my experience.
Donna is without a doubt the nicest person to deal with. She will help you, find out the best options for your, and make your day pleasant. Absolutely the best.
Awesome front desk lady!
I came yesterday to set up a storage unit to use for work. I was able to do the majority of the steps online, which was incredibly convenient. Once I got there I was a little lost (it’s huge!) but lucky for me Pono and Donna were there to help! Pono showed me to my unit and helped me get it set up, Donna showed me how to borrow a dolly to transport my heavy things. Both greeted me with such aloha, they took the experience from good to great. Thank you Pono and Donna!
Lady at front desk was awesome
Stanford was really helpful and friendly. Great customer service at the 2888 location Honolulu
Very clean facility. Staff is awesome and helpful.
Donna was amazing. So helpful and sweet. Awesome full service. Donna is invaluable. Five stars.
Public storage here is great staff is wonderful, clean both outside the parking lot to the interior of the facility. The Manager Donna was great and very helpful. Thank you
Everyone is always so helpful and public storage and the facilities are clean. Have had a storage unit with them for about a year and no complaints. Donna is really great to work with when I have questions or concerns.
The staff is very accommodating especially Donna, Hao and M. It's got a very convenient location with lots of parking. The place is clean. Information is easy to find on their app.
Donna is the best! Efficient and friendly. I was so blessed to have her help me out today. Thank you, Donna!!
Used to be the go to place for storage but when their hours changed and their prices went up, it was time to change. Not open early enough and not open late enough. So had to go somewhere better. Luckily that place was across the street.
June is a very helpful to answer all my questions.
Omg! Donna is so awesome, I lost my identification and credit card on site and she tracked me down and got my stuff my back to me. She was so courteous, kind and funny! She was my personal Detective Colombo! Mahalo🫶
Donna was amazing. The storage served its purpose and every work was very kind and helpful
Great friendly service. Highly recommend!!
Donna was super helpful and informative with opening my new lock space! Happy to be renting with public storage. Thank you!
This place is great, the staff here are friendly and helpful. The facility is safe and easy to get to.
Everything is good they treat me better
I had a great experience here, this is my second time renting here and everyone has been nothing but a delight and helpful! Donna specifically is wonderful, she has helped me all throughout college with my storage units. She is the most helpful and kind person fr. I highly recommend this place especially since it’s right next to campus :)
This is one of the best storage areas I've ever had - and that's saying A LOT. Super clean, energy efficient, fair and consistent policies, carts to check out to help moving between car and spaces.
By far the best part of this Public Storage location is the entire staff! Donna is a true problem solver and perhaps the main reason I actually like stopping in.
Fully recommend Public Storage on Waialae!!
Hau has great customer service skills
that has helped me retain my storage while saving money at the same time
Mahalo Hau
I got there about 15min before opening. I ran into 2 staff on their way in and even before they were on the clock, both of them were professional and very nice. M wound up taking me on a tour and getting me an appropriately sized locker for my needs and within my budget. He was very helpful, and was cool under pressure when the computer system was giving them a bit of trouble.
Iʻve been a customer for 2+ years now and the location canʻt be beat. The customer service by Donna and the other employees Iʻve had interactions with have been nothing but stellar. They are always helpful, pleasant and go above and beyond. I recommend this Public Storage to anyone who needs good service and a great location to store their items.
Leina'ala was such an awesome customer-friendly service rep!😁
She was really helpful through every step of the process.
Thank you so much Leina for being so courteous in helping me find the right storage space for my needs!🤙
Amazing place to have your storage. Super clean, efficient and safe. Donna at the front desk is amazing and very accommodating. She can help you with any possibility or situation.
Lena was awesome she got me my rental despite all the online hiccups! Thank you
I went in person to check out a unit and although it was not what I was looking for, Donna was friendly and professional! Mahalo for the excellent customer service🤙🏼
Miss Donna and Leina they’re really helpful and nice they’re the best😁
Great service
Thanks leina very helpful!!
It was so easy and they are very helpful
Very secure, easy to park
Renting from Donna at public storage Kaimuki was nothing short of a delight. The process itself is easy and straightforward, and Donna was an ace. She was extremely friendly and exuded aloha and compassion. She was extremely knowledgeable and provided one of the best customer experiences I have experienced. She is a gem and my day was brightened by her enthusiasm and kindness. Thank you, Donna 🤙🏻
People to remember:
Miss Donna, Miss Hau & Miss Leina - the most wonderful, friendliest and best customer service goes to these wonderful people! Superb!
Welcoming environment. So far a safe space to store your personal belongings (I’ve seen security camera in the premises).
Some few things I think worth sharing or suggesting:
- Only if they stated at the beginning that they’ll not check any documents if we have insurance or not…or only if the business owners/corporate won’t force people to avail any insurance.
- The storage on this location ain’t cheap so I suggest to go online and grab your storage there for a certain discount.
- I am hoping they’ll put more carts coz tbh, 4 aren’t just enough.
- Been reading other reviews and heard some feedback from my other friends that this location just raised their prices so often and I hope that the corporate will stop milking their patrons too much though.
Other than that, I am truly satisfied on the services they offered and is currently looking forward to do business with them for more time. But really, the front people working on this location is just amazing. The bosses are so blessed to have ‘em. Please do take good care of them.
Aloha!
PS: Please refrain your patrons from bugging them every time you see them to write a review. It’s a bit irritating tbh.
Leina and Donna are the best! Super friendly and easy service
Leina and Donna are fantastic and provided outstanding service.
Donna provided me excellent service today! She was super friendly and able to save me some money on a new storage unit!
Donna helped me with a very delightful and professional manner. She truly made my day!
Leina was very helpful and assisted us with our needs.😁
Donna is great!!! Always willing to help, extremely polite, and friendly…
Ms Leona and Donna were very attentive,helpful and pleasant
Just rented a spot here and it’s really clean and easy to access the staff is very friendly and helpful would recommend this storage to others
Leina at public storage was very kind and patient, made using my storage unit and vacating very easy.
Always a 5 star experience with the crew here. Leina'ala, Donna, and Jung are top notch at customer service. The outside kept super clean and the interior is immaculate. These workers need a raise!
Service is excellent and everyone goes all out to support the customer in whatever they need. Facility is super clean.
*Update
7/20/23: As Always, stellar service from Leina and Donna! Assisted me in upgrading a storage size, showed me my options and patiently processed my paper works. Thank you ladies!
Great Service, clean location, friendly staff. Thank you Leina
Convient and affordable!
The ladies at the front desk were very helpful… being from canada and not be able to download the app they were still able to accommodate me. Really recommend storing your items here if need be!!
Excellent staff, clean facilities,friendly and efficient.
Leinaala was very helpful touring the facility, and explaining what approaches are commonly done by customers to ease their way into their rental experience. The climate controlled facility is definitely a plus. I’ll be back.
I had a great experience at the Waialae location. Donna provided excellent customer service with helping me transfer to another unit at almost half the cost that I was already paying. I'm glad that there are employees that still care about their customers and not just trying to get every buck from you.
Great location and the staff are very supportive, especially Donna.
Excellent Customer Service, Donna and Staff. Thank You for All You Do!
The best place to rent a storage unit. Staff is ultra friendly. Donna and lei are so helpful. They helped me find a cheaper unit to rent. What a relief. They also are the cheapest on the east side of the island. You want great service and cheap rates go see Donna and her staff. You won't regret it.
Thank you Leona and Donna for the awesome help with your vendors! We appreciate the cooperation!
Facility is very clean. Staff is very friendly. Highly recommend this location for your storage needs.
Great employees, friendly and extremely helpful
Great customer service, and clean.
We stored our things here for over a year and the only bad thing about it it is the price (which unfortunately is controlled by the main office). But the staff is excellent they really care about your experience and how your things are taken care of.
If we could've afforded it we would've stayed longer
Best customer service!! Leina & Donna helped me through all my storage needs! Will definitely recommend PS to my family and friends.
Every body was great and helpful getting my two storage units today Thank you so much!!
Great staff and services. The facility is clean and temperature-controlled. Outdoor, ample and spacious parking. Met many staffs over the years, which is nice because I like to feel welcomed and to know they recognize their tenants.
Denna showed me how convenient it is to access the elevator using the app today. Introductory pricing was great, it has gone up over the years, which is synonymous to all things inflated. Looks like I’ll be a happy long-term resident 😄
Great place to store your stuff, super friendly staff!
Staff has always been helpful and kind. They are always good about keeping the place clean and comfortable. Our things have never felt like they were in any kind of danger.
Staff was very helpful in every way
The staff there is only civil when they are trying to sell you a unit.. once you are in, good luck trying to ask anything of them without them giving you attitude. Their manager at that location needs to be replaced.
Be careful of the manager named Leina. She will take your ID card in exchange for a cart then refuse to give it back while she takes a 2 hour lunch without anyone else there. She will walk by you and refuse to even talk to you and only rudely yell "I'm on lunch!". You are to wait on them in order to get your ID card back to go home. Stay away from this storage unit at all cost.
Donna and Lena were very helpful today while I visited my unit. Such kind workers. Happy to store my belongings here and seeing them everytime.
Great service from Leina and Donna
Leina & Leina Ala were both knowledge, friendly & very helpful. Faculty was very well maintained. Thank you
I had the most wonderful experience at this public storage. The ladies there were always so helpful and encouraging and made the in and out process easy as can be. Will miss seeing their faces and hearing their stories now that I no longer need a unit.
Great location as well - close to the University, recycling center around the corner, near the highway.
Always felt safe when I had to move my stuff in and out.
Friendly employees and great customer service.
Donna and Leinaala was very Helpful and Excellent Service.
Absolutely a wonderful experience! I saw a good price, but wanted to inspect the place and ask questions in person. Donna was working the front desk and I was able to observe a friendly interaction with another customer and got good vibes about the place. Donna was extremely friendly and personable and was a delight to work with. I know it’s a storage place, but the customer service is is top notch. She didn’t make me feel like my questions were stupid or invalid and I appreciated it. She gave me plenty of time to inspect the unit. Overall I’m very satisfied with my purchase and choosing this Public Storage location. Absolutely can’t go wrong with this place! Mahalo, Donna and team!
Miss Donna and Miss Leina gave 100% support customer service,i am a completely satisfied customer
Leinala and rose were very helpful and pleasant to talk to. Mahalos🤙🏽
Amazing, friendly staff and easy experience. Will be coming next year :)
Donna made our rental experience enjoyable. She was helpful on the phones when I was trying to set up storage for my UH Manoa student. When we arrived frazzled her genuine smile of Aloha made a hard day that much more enjoyable. The facilities are impeccably clean and the crew is kind. Mahalo Nui Donna and the crew🤙🏼🌈
Quick service, very friendly, so easy to work with 🤍
Shout out to Donna and Leianna for being the best!! Amazing customer service and super helpful during college move out. Was running late two days in row trying to pack up my stuff and they made the move in process super easy and fast. Even let us stay a little past closing to get the last of my stuff in along with others who were rushing in as well. If you need a place to store your stuff, this is it. Clean spaces and super helpful and kind staff. Highly recommend!!
Wonderful staff. Easy in and out.
This is the absolute best storage facility on the island, hands down! I have never had better customer service than the public storage. I highly recommend to anybody looking for great customer service and an easy and smooth transition to using a storage locker.
Couldn't ask for better customer service. Even when they were being remodeled, they maintained a high level of customer satisfaction. Appreciate you guys.
Donna and the rest of the staff offer incredible service and go beyond their job to insure that all customers are happy with their unit
Great experience! The ladies at the front desk were super helpful, and sweet! Thank you for all of your help!
Leinala and Donna are the BOMB! Transferred from PC public storage where I had a really bad experience as I brought up my concern about AC within the building (it was super warm and within 24 hours my stuff was covered in black dust) and they did nothing about it to address it. Moved to Waialae location and leinala and Donna made things so easy AND it’s nice and cool and clean in the building. Recommend moving here if you like your stuff clean and for sure temperature monitored.
Donna is so sweet! Love her! So helpful!
Super friendly and clean! This is a great place for UH students to store anything over the summer. Donna and Leina at the desk are very helpful and made sure we had an easy time accessing our unit and checking out carts.
Had storage for a few years. Great place. Price went from $95 for $135 in 2 years.
Big Mahalo to the Public Storage folks at 2888 Waialae. Donna and her team handled all our needs, were super helpful and were really a really pleasant to work with.
Leina is the best! they were all very kind, super nice and very easy!
Great experience. Very nice woman at the front desk helped me with exactly what I needed
Dora and Donna were very helpful with our rental. They were friendly and informative. Easy to do business with.
Dora and rose r very amazing and very helpful !thank u guys for ur great service 🤙🏽💯
Dora and Donna were the sweetest and helped me with my move in. The process was super easy and smooth, definitely recommend!
Very quick and simple. Really nice workers they were very helpful
Leina and Dora were super helpful 👍🏻
Dora helped me today.
Office open from 9:30 and storage from 6am
Leona and Rose did a great job
Excellent customer service! Thank you to the managers who helped me find the right unit for me and greet me by name when I’m on property! Feels like home even in a warehouse!
Fantastic service she also has a great sense of humor cheers
2888 waialae is awesome!
Donna at the front desk was super helpful,
Professional and very friendly
Very clean and safe facility!!!
Highly recommend
Everyone was very helpful ans super friendly here. It's a nice atmosphere.
Donna and Leina are so awesome and friendly! Always welcoming me when I access my storage locker. The carts are easily accessible and if I need anything I can just ask and they are always ready to help.
Donna and Leina are awesome! They welcome us with a smile every time we are here and help us with anything we need! Highly recommend this location and storage facility!
Huge shoutout to Donna and Leinaala for a great end-to-end customer experience. From the time we stepped into the office they were super helpful, friendly and knowledgeable.
They truly exude the aloha spirit, listening to every customer's needs with kindness and took the time to be sure their needs were met.
Mahalo nui loa for handling our storage transactions so efficiently and making our experience with Public Storage a pleasure. We appreciate doing business with you and strongly recommend your services.
Leina was very helpful with my rental
I'd like to commend Donna and Leinaaala. Both were 100% customer focused. I am older and they made sure I understood everything. I had gone to other storage places and none of the employees rank as high as these two. Please thank them!
Donna, Leina , Hao were all very helpful!
Leina and Donna are always so helpful. I love this location and I'm so happy I moved my things here.
Amazing staff. Especially Donna and Leina. If you live close go see them. They are very helpful and add that bit of caring so much
Miss Donna and Miss Hau are amazing! They helped me and my family with customer service that you could only find in a Michelin rated establishment!!!
Just recently leased my unit with Public Storage. Secure, clean, & air conditioned units! 10/10 would recommend. Not expensive either, try em out next time you need to store your things 🤙🏼
Donna and Hau are the best! They totally had my back from the first day I moved in until the day I moved out. They are professional and have aloha for everyone who walks in their door. I chose this storage location because of them even though it was further than other storage facilities.
Donna & Leinaala were very gracious and helpful. They explained the services provided and were pleasant. They explained the facilities and also the hours of operation.
Donna at 2888 Waialae Ave. Public Storage was super nice and very helpful. Excellent service in every way possible with your storage needs. I highly recommend this place. Thank you Donna for all your help I appreciate it very much!!
Aloha!
Friendly, helpful, knowledgeable. I have had my storage unit since 2016 and service has walkways been excellent. Thank you to Leina, Donna, and Leinaala!
Donna & Leina
Very impressed with the staff Donna and Lena were so courteous kind and very helpful transition coming in was super easy and facility very clean mahalo
Donna was very helpful and friendly in showing me the unit, and explaining everything I needed to know.
Friendly staff that are very helpful. Also all area's are very clean.
Easy to set up, access is good, and the folks working there are very helpful!
Donna and Leinnala where very helpful, excellent service
Excellent customer service. Staff are always helpful and friendly. They have flatbeds for customers to use which help immensely with moving furniture or household goods back and forth.
Donna and leinaala super helpful 👌 and great services..
Thank you Leina for your great service
Cheap and safe!
Hi I don't have a storage unit with these guys but my wife do and I had to make a payment and what I know to my knowledge my wifes unit were up to date comes to find out there was a miscommunication about her account therefore I got a little angry and I know I wasn't being nice I was kinda rude then I caught myself meanwhile one of there workers her name is Donna she was the one assisting
me about my wife's account..All I can say that Donna was really I mean really nice through out all that time helping me find out about my wife's account she spoke to me in a nice matter bottom line she's a great person thanks Domna
After several years of my father and I being customers of this Public Storage location, the spring to the roll up door of my assigned storage unit unexpectedly busted due to wear and tear. With great help from Michelle and Ikaika, they were able to get the jammed roll up door to close and put in a work order to get it repaired.
Michelle along with the District Manager were able to accommodate me by relocating my unit temporarily into a pair of storage units equal in size (as one with the same dimensions as mine were not available) for the same price I am renting at. My father and I originally emphasized that we would ideally like to come back to the same unit once it was fixed.
Moving out of my original unit into the two temporary units was at first super stressful, as I was trying to think about how I was going to fit all my things into two units with a wall in between, how long I had versus how long I needed to make the move, and the fact that my availability to do all this moving was constrained because I work multiple jobs. But Michelle, Hau, and one other lady made were really nice to reach out to ask how things were going during the move. It was really nice of the Public Storage crew to put a lot of care into making sure I had sufficient space to put my items into while the work order was put in. In fact, I got really stressed out on what was supposed to be the last day moving out of the original unit with my hectic work schedule, but they were so understanding that they gave me least the next morning to finish up the rest of moving out.
A few days later, Donna called my dad to tell him that she had two different units available that were the same size of the original because it would be a while until the original one could be repaired. However, these units still were conveniently located.
We were able to select an alternative unit with the same dimensions with same or better access from the elevator, and move-in ready. And within less than two weeks, we were finally settled in.
Mahalo to everyone working at this Pubic Storage for being so caring and hardworking to ensure your customers are well taken care of!
Leina, and Donna offered Great customer service and very helpful. I love the patience and very kind.
Thank you so much for your help. !!!!
Very clean and friendly service the people that work there are all very Nice and always a Smiley face
Donna and Michelle were incredibly friendly and competent—-a rare combination. My previous experience at another self storage facility was night and day. Signing up for a storage unit took 50% less time than it did at the other facility. These two ladies answered each and every question we had to our satisfaction and had us on our way in no time!
Quick and friendly service...leina and Donna were a great help really made my day
Danna, Leina, and Hau gave us great customer service. Highly recommend this facility for storing your belongings.
Process was very easy and staff is friendly
Great customer service from Michelle, Donna and Haulani! Thank you!
Thank you to Lena and Donna for helping me with tracking down the file boxes that I needed. They were so helpful!
Leina & Donna was very helpful! Above and beyond service!
Leina has been very helpful with all storage needs while using the facilities always aloha.
Leina gave great customer service and was very knowledgeable of all questions that I had. Definite Customer!
Leinart and Donna were very helpful and Michelle also
Clean and today, easy access. Elevators are slow and cumbersome. Great staff!
The staff at this location is the best! So very friendly.
This is a very good storage place!!! Very clean and the customer service here is 100% terrific!!! I would refer my friends and family here! Thank you for giving us great customer service!!! 🤙🏼
Donna saved my life and was incredibly patient in my time of stress and duress. She helped me to get back in my unit, and showed me the entire process of moving in. I highly recommend the customer service at this location.
Leina, Michelle, and Donna were great. Good experience, will definitely use again.
Michele was super helpful
Appreciated the help from Ikaika today.
He helped me to locate and set up my son's storage unit.
He was polite, patient, very friendly.
Good job!
Michelle was awesome. Had me set up and ready to go in minutes great staff
Was in PS Storage for 11 months, was okay and a lot cheaper than Extra Space, nothing fancy, but clean and what I needed. Donna was helpful.
Leina, Michelle and Hau were always so kind and helpful.
Wasn’t crazy about the price increase but that’s everywhere.
After checking several storages locations I could not be happier to come across Leina & Michelle! Come get your storage in this location!
Awesome service these 2 Ladies did their name is Leina and Michelle. Their services is awesome you all should come here. They are happy to serve you. Thankyou to these two woman
Michelle and Donna were absolutely wonderful! Super friendly and made the process easy peasy.
Great place for self-storage! Donna and the staff are amazing and always so friendly and willing to help!
Lot of Aloha very warm hospitality
Michelle and Donna were very helpful and informative. Renting a unit was seemless.
the price and deal was good at this location and Leina was really helpful in getting me going quick and easy.
My nightmare came to an end as soon as I was helped by Deborah, she knew exactly what storage unit was right for me. Michelle then showed me to my new unit where everything is kept nice and cool.
Nice place, first time but feel like family already when talking to the nice and humble Auntie’s work there who’s name were Donna and Michelle if I’m not wrong. Plenty parking space, good customer service, easy load, even have the nice air conditioner Make me want to sleep over. Much MAHALO🤙
Your guys so helpful for us
Thank you so much for helping us
Donna and Michelle they are so lovely for helping us. Thank you so much again
Donna and Michelle were very helpful in helping me with my storage needs and getting me the best price possible.
Rose and Leina is awesome!!!!
Thank you Rose!
Sweet and Very friendly❤️
I appreciate you working with me on my storage items. Very accommodating and helpful.
❤️❤️
Donna is amazing! Always helpful and friendly.
I love my people at Public Storage for making my life so much easier when in moving crisis. Ask for Rose and I guarantee you will have a pleasant experience.
I've had nothing but incredible experiences at my storage unit! Donna and Leanne always help me at the front desk and put a smile on my face. I am the local marketing and sales director for a mainland based company and use my storage unit to store all my work items and I'm in and out 4-5 times a week. I use their carts almost every time and always feel safe when I'm in the facility. Very happy I chose this location for my unit.
Public Storage staff,Latina,Donna and Rose are da best. They helped me get setup to my storage,walk me through where my storage is located and made sure my paperwork got signed. They have so much patience. I highly recommend Public Storage for your storage needs.
The associate,Laina, Donna and Rose did an excellent job in going over our agreement,accommodating us with our storage. The storage location is just where I can since we live in Waikiki.
Staff members is what we depend on a lot.
Donna provided great customer service. We’re long time customers and was looking to downsize our unit. She gave us options that helped reduce our monthly cost. Our family loves this place.
Donna &Leina were a pleasure to work with. I highly recommend them, as thy are friendly and knowledgeable and 5 out of 5 strs I rate them and my experience
Leina she is so nice guided me for my new planning to change my storage. & I see her she also cleaning at the same time. Hard worker lady I give her 💯 Mahalo!!
Nice and clean location
Great service from Lena, Hau and Donna today accessing our storage unit!!’
I had a magnificent experience and extreme ease with finding a storage unit when I was crunch. Donna as well Liena were extremely courtesy and made the process easy. I can not thank enough for their help and amazing attitude
Extremely nice and helpful staff. Donna and Leina were awesome! Great customer service and the whole facility is so nice and easy to navigate.
Fantastic customer service! I have been renting a small locker for three months and this is the best storage facility I have ever used. It's so clean in there and so easy to park, load and unload, automatic front doors, big elevators, an app on your phone and the best customer service. Thank you Rose!
This place is great! Very friendly staff and the facility is very clean and feels secure! I would truly recommend this place to anyone with storage needs! I found it quite a lifesaver, and the packaging supplies available is very convenient. Mahalo!!!
Acquired a storage unit for my daughter for the summer. The process to both obtain and close our account was smooth and pleasant. Donna was always helpful and assisted my daughter and I in securing the proper unit size. As a parent who lives on the mainland the entire process was easy. Thank you Donna was an amazing experience. See you next summer when I have to obtain a unit again.
Yes, excellent .
I want to shout out to Donna at Public Storage for always providing the best customer service. We have rented here for years and I always look forward to being greeted by her each and every time.
She is so personable, helpful and always has a smile!! We are so grateful for all that you do. Greatly appreciated!
Just began renting here and was able to have an in person meeting to view the space before finalizing the rental. Donna was very knowledgeable and super friendly. She showed us how to get access to the elevators, walked us to our space, and explained everything thoroughly. My mom and her even got to talk story about Kapahulu since they both grew up in this area of town.
The facility is very nice and clean. I was able to use my own locks. Overall a positive experience so far.
I had such a great experience at the Waialae Public Storage! I'd like to specifically highlight Donna, who was incredibly kind and helpful. We lost the keys to our unit, and she patiently explained the the recovery process and even helped expedite the process since we had a tight timeline.
Thank you Rose and Leina! Great customer service. Mahalo!
Donna is a gem. Friendly, efficient and caring. Thank you for helping me today with everything. Truly appreciated!
I have had several instances where I needed to use Public Storage and I must say, it’s a great space with happy & helpful employees. I did have a small issue with understanding the elevator mechanism so I would recommend downloading the app which makes things so much easier. Now I walk into the building refreshed by the building’s AC and the elevators doors pretty much open up for me. Great!!
Immaculately maintained storage facility, ample parking, convenient access to carts for loading. Much appreciation for Donna, the manager, who went above and beyond. The online process couldn't be easier.
I want to shout out to Donna at Public Storage for assisting our family for the exceptional service we received. We are so gratefull for all that you do. Greatly appreciated!
Lovely time buying boxes and things from Donna at 2888 Waialae Ave location. She’s knowledgeable with excellent suggestions and her smile is so bright. Excellent customer support. Will be back for more if needed! Thanks Donna!
They like to raise the rent every couple of months, via letter since they don't have the courage to tell you to your face and explain why, beware.
The staff at this Public Storage is always so accommodating and very helpful especially Donna.
Donna, Leina, Rose & Dora are all one No Ka Oi Team! Super friendly & always helpful. From the day I moved in to the day I moved out, I was always treated with vintage aloha. They all have a lot of responsibility running that place as there are many units to manage. But there was never a time when they didn't have time for me. All customer service should be so good. So I gotta give the place five monster thumbs up!
Mahalo nui loa, ladies, rock on!
Thank you Dora for getting me a fair rate!
I truly appreciate your services.
Always helpful, good customer service.
Donna & Rose and staff are always so helpful and give it their all.
Public Storage, did you know you have great employees?
I never thought I’d be wow-ed by a customer service representative at a storage facility but here we are. Donna is amazing, and makes me wish I still needed the storage unit. She was fabulous each time I came in over the 6 weeks and I even heard her refer to a customer by first name (and I was the first customer of the day, so it’s not like they’d been in already that day). Units are clean, reasonably priced, and easy to access. Overall I would recommend this specific location to anyone in town.
Wonderful experience! Dora helped us figure out how to downsize storages. Gave us all the info and details well. Very helpful. I would leave 10 stars if I could.
I made a hold on a unit online to take a look at it; which is free. The very next day had a call from Donna, checking if I had any questions. When I arrived she had everything ready to check the unit and gave me all the information I needed. As a first-time renter and so much going on I wanted a place that would feel safe if I had to go on my own but also feel welcome/comfortable with the staffs. I had one more place to visit before making my final decision. Finalizing it online was such an easy process. When I got there Rose assisted me, walked me through the use of the app to enter the elevator and the use of the cart that’s available if you need. I work with customers everyday and these two ladies were absolutely AMAZING!
Great place , good storage facility , the ladies ; the staff that I have dealt with are very nice and helpful , good priced ! Good doing business with them ! Mahalo !!!
Great customer service !!
We left some inherited furniture here and after a year, everything of value and significance was stolen. They left our old golf clubs and my pier 1 furniture :( This is happening to most storage facilities it seems.
If you have no other choice, check on your items frequently (do not trust it will be there when you return), take lots of photos before/during/after (since you will have to file a report or show documented proof of your items), and cross your fingers.
Leina was fantastic!!!
Donna and Rose are super helpful, great location!
Great! Donna and rose are wonderful.
Update 2022 storage fees have increased and access hours have decreased. Donna is great and I have recently returned to public storage. Larissa was very helpful and friendly. I was very happy with the unit she found for me and it is exactly what I needed. The rates are good and the facility is clean. Thanks Waialae PS 2015
I just wanted to express my sincere appreciation and thanks to Ms. Rose and Ms. Donna for their help and assistance when I was in an urgent hurry to attain a storage unit before I moved out of my previous apartment to my new place. Will definitively recommend and refer Public Storage to friends and families.
Mahalo
Love the service and they have a wide variety of storage sizes to accommodate your needs. The employees are very helpful and the convenience they provide. Mahalo Public Storage.
I used it years ago...and in this pivitil transition point in life ...I need it more than ever...I feel me and my valuables are safe and comfortable at this facility.
Leina was super helpful with everything and answered all of my questions. She was very kind and made my time at this location a breeze. This Waialae location is great, clean, and has friendly staff!
We came in today and received the best customer service ever, thank you so much Leina! You’ve helped us so much and made the process so smooth!
Donna and her team are the best—knowledgeable, friendly, and super helpful. As a first-time renter of this type of space, I wanted to feel comfortable and informed with my decision to rent here, and this team definitely came through. The customer service is on point, and the facility is clean and so nicely air-conditioned that I actually look forward to visiting my storage unit. The parking is plentiful and safe, the location is right near the freeway and easy to access from either direction, and I’ve never had to wait to use any of the facility features (e.g. handcart, restroom, elevator, etc.). Highly recommend!
Rose and Leina were very very helpfull. I think they deserve a raise. They were awesome!!!!
Leina and Donna were awesome and very helpful. Leina was the clerk who helped us out and she was very polite and we were in and out in minutes. They even had a rolling dolly to help us load our stuff
Donna was great! She was Very helpful, kind and all around awesome
So happy to have met Donna and the crew over at Public Storage! They were more than happy to help us with all our needs and answered every single question we had with excellent customer service. I checked out a few other storage places in the area but I cannot express how much better the service was down at Public Storage! Perfect place for a college student or anyone else looking to store your belongings.
The service here was great. The receptionist, I believe Donna was her name, was phenomenal. She helped me score a super sweet cheap deal. The process was extremely quick and they taught me how to use everything. Great customer service.
Diana was super helpful and amazing 😄🤙🏻
Facility is always nice and cheery, and the staff are very helpful and amicable! Donna is an absolute delight and is eager to help customers out :)
I have had a locker at this location for years. Part of the reason is that the staff, especially Donna, are so helpful when needed. A billing question? Donna explains. Insurance question? Donna has information.
I highly recommend this location. And there's plenty of easy parking in front of the building.
Our family has been under their service for 10 years storing all of our family’s belongings, I came back a few days ago to grab my old games and it was in tact and looking new as I remember from back years ago. Thank you for much for these years!
Love the energy from Donna and rose always the best there both so sweet always took good care of me every time I come back & rent from
Public storage we need more workers like those two lovely ladies keep up that awesome customer service thank you
Amazing customer service. Give Donna a raise! She was so friendly, helpful and knowledgeable made my experience so fun and quick
leina and donna were super sweet and helpful!! great service:)
Thank you to Rose and Donna for the excellent assistance in selecting packing products for my upcoming move. The process was fast and effective and the Public Storage House Pak provided a one stop shop for all the supplies I needed. Public storage isn't just for units, but can assist with all your moving/storage needs. I recommend their services to all my friends. EVERYTHING I needed for under $150
Donna and the team at Public Storage on Waialae at 2888, are amazing! Great service for some college gals looking for summer storage, definitely recommend! Donna was more than happy to help us with our needs.
Whoopwhoop da best deeez guys
Leina, Donna and Rose are da best.
Donna and Reina very helpful. Appreciate the suggestions they gave!
Donna and Leina at Public Storage on Waialae are the Bomb.com. They both assisted me as they have been doing for months.
I woul absolutely recommend this Storage for all your needs.
Mahalo Nui Loa,
Captain Vince
1epictour.com
Leina and Ms. Donna have been very helpful and so kind! Thank you!
Great service from Leina and Donna! They helped us with the new app system for the elevators and always say hi when we run into each other!
I really appreciate you guy for your sporting us and you guys are really a good service to your costumers.
Thank you really.
Experience with customer service over 10 years at this location for various family members and friends has been great. Staff has been friendly, helpful, and professional in person and over the phone. Would like to mention in particular Leina, Rose, and Miss Donna, as well as personable phone help by others filling in. Building has been clean and usually comfortable with climate control - though a bit warm early in the morning. Staff has been very accommodating and I have overheard them consistently communicate with others in the office and over the phone with friendliness, helpfulness, patience, and professionalism. I have recommended this location to friends. Only downside is how often the rates are increased and the amount of each increase but that is not under the control of the local staff and does not detract from my positive experience with them. I will write a separate review regarding corporate's actions.
Rose and Jeremy were very helpful assisting with my account.
We worked with Rose today. She was super helpful, calm and informative!
Donna and Leina both are helpful
Donna and Leina provided excellent service regarding my transfer to another unit within this facility. From day one, Donna has been very helpful with my requests. See Donna and her associates for your storage needs. 👍👍👍👍👍
Leina and Rose were amazing!
Donna was very helpful. She was quick to respond and tried her best to find a space which suited my need. I feel she is part of my family. Highly recommend this place. Will continue to review once I moved in my stuff!
Mahalo!
Climate controlled, friendly staff that keep the place in order, newly renovated, and intro deals make this place a go to storage location. Prices will certainly increase over time. Make sure to bring your own lock when u plan on moving in so you can safe those extra couple dollars.
This was my first time shopping around for storage spaces. I was a little confused by the website, but Leina and Donna were so nice to show me around the area. I wasn't sure how large of a space I would need, so Leina took me though a couple of spots. I appreciate their kindness and knowledge of the facility. Thank you!!
I highly recommend you get a locker here! The staff are very polite, the location is conveniently located, it’s clean and they provide carts as needed. Thank you Donna, Dora and Rose for all your help. If I ever need to store anything in the future I’ll be sure to return!
Very friendly and helpful! Donna and Lana are excellent at helping and doing their job. Mahalos
Leina is super helpful! She assisted my fiance's mother and I with our unit set up. The building is clean, well-lit, and professionally maintained. There is some construction currently but Leina and the other employees are very considerate and try to accommodate access as best as possible.
Donna was the most attentive and helpful person I spoke with. I head running short on time and she walked me through every step of the process to ensure my unit was payed for and even helped my judge the size I need for my belongings. If you call this property ask for Donna. She’s amazing.
This location is well maintained, staff was super friendly & answered all my concerned questions I had from area space to prices. Also I must say restrooms was clean.
Dora was at Waialae Ave today and she is the BEST!! Super duper helpful. She gave me the best options that benefited me the best. I hope that if I’m ever in need of help again here at Public Storage, that Dora will be there with her awesome customer service again.
Jazmyn is wonderful. Always greets me with a smile. Helps me with my questions. Shes the best! She is the person to see when you need storage!!
Donna is the auntie you didn’t know you needed. She’s five stars.