Staff Debra was very helpful I went in to pick up a statement of payment history and she took care of it very quickly help me with other matters as well . Have other family members renting also Love this storage price ,safety ,and staff. Will continue recommending.
Im experience with this company Mrs. Jeannette greeted me with a warm smile and assist me with good information about the company and made me feel as if I was right at home and my good would be safe I highly recommend you to check her out for a stroage until ....
Jeannette is informative and easy to work with. The property is CLEAN!!!! Don't trust your belongings to those spider and rodent infested storage facilities. Come here!!!
Lynn and Jeanetta were so helpful. They are always friendly and there to help when I need it.
Jeanetta at Public Storage in Winter Have, FL is absolutely wonderful! She has such a warm, humble personality and makes you feel comfortable from the moment you speak with her. She is also incredibly knowledgeable about the services Public Storage offers and takes the time to explain everything clearly so customers can make the best choice for their needs. Her kindness, professionalism, and expertise made the entire experience easy and pleasant. Highly recommend working with Jeanetta!
This is a great place. The grounds are clean and Lynn was so helpful!
Staff Jeannette was very helpful. I had to store something last minute before having to rush to the airport to catch a flight for work. She made it a breeze to check in last minute with no issues. Love the fact that they have offices opened on weekends when its convenient for customers.
Shoutout to Mrs. Jeanette! She has such amazing customer service!!
The entire process was easy, simple, and completely stress-free. I booked a unit in the middle of the night, received the app information right away, and was able to access my unit as soon as I completed payment for 24-hour access.
The on-site employee, Jeanette, was wonderful. I’m not sure if she’s the manager or not, but if she isn’t, she certainly deserves to be. She was very friendly, helpful, and professional.
The facility feels very safe and is easy to access at any time. I have 24-hour access, which works great for my needs, but regardless of your access preferences, I found the property secure and convenient. No one had to walk me through the process in person because everything was clearly explained in writing and very easy to follow.
Overall, I had a great experience with this company and would absolutely use them again if I ever need storage in the future.
Mrs Jeannette demonstrated Great customer service brake down on how everything works with rental extremely excited
Shout out to Jeanette !!! Located at 1991 Recker hwy public storage. She is very detailed , helpful. Her kindness is what had me sold. Thank you Jeanette we need more people like you 💜💜💜
Lynn was amazing! She took care in me all the way from Florida to Chicago. She’s very friendly and smiles a lot. She’s also very attentive to your need.
Lynn was absolutely amazing and her personality is fantastic.. I was having issues with the website and she was so helpful and kind ..glad I picked them to store with..
Lynn was so helpful and kind when answering my questions. She is the main reason I've stayed in that location.
I just wanted to let everyone know that when you choose Public Storage of Winter Haven, you are getting the best, cleanest and possibly most well managed storage unit in all of Polk County. Lynn, who is the property/site manager recently helped us twice, is very patient, polite and professionally friendly… and we appreciated that during these sometimes stressful moments.
Lynn was very helpful and is always working hard! She is a pleasure to see in the office.
Lynn and traci were great! Our space is perfect
Extremely clean and tidy, super helpful, and friendly staff. Security seems very good
Jeanette was very prompt and polite and had great customer service i really appreciate her kindness.
The lady’s at the office were great! And saved my family and I money!
I am very pleased with Lynn! She helped me with an issue and it got resolved quickly. I was at the site yesterday and noted she was out doing an inspection. I never saw the previous owner/managers doing that. I’m glad you have Lynn as the manager. She’s a definite asset to your team. Thanks
Whoever is in charge, please know that Jeanetta is by far the kindest and most helpful employee I’ve ever encountered since first renting my unit in 2023. I was upset about the price change and I was seriously contemplating changing facilities; However, after meeting with Jeanetta, she quickly found a solution that worked so much better and I am so thankful for her. If I was a part of public storage’s management team, then I would consider giving Jeanetta a raise or some sort of incentive for her helpful defusing and customer retention skills. Surely I’m not the first dissatisfied customer that she’s helped to retain and satisfy during her tenure. This is the kind of staff that every company needs! Thank you so much Jeanetta!
Wonderful service, friendly and informative! I was lost without her assistance! Thank you
I can see a 10% rent increase, but 30% is way to much.
Perfessional service, top notch facility's. Office staff exceptional.
Very professional and very cute too,!!! very clean and excellent service
The storage unit and facility was very clean. Jeanette was very knowledgeable and has GREAT customer service.
Public Storage took over Extra Space Storage units on Recker Hwy and WOW what a change. They've cleaned up the place, added more security cameras and cleared out all the garbage. Now it's much safer to park your vehicles, and store your items. The office manager Lynn is super friendly, helpful, professional and very knowledgeable. Great rate specials online definitely what the area needed. Customer for years!
Lynn was great, extremely helpful.
Lynn was very professional and helped get all the units set up and in order for ups drivers to use for peak season . Highly recommended and professional
Excellent attention from Lynn, she helped me with everything I needed, 100% recommended to help you with any questions
Excelente atención de Lynn, me ayudó con todo lo que necesitaba, 100% recomendado para ayudarte con cualquier pregunta
The guy was very nice and very informative
Smooth and easy. Thank you Dallis
Staff are very helpful, professional, convenient 👏 if I had to more than 5 stars to give I would, Jeannette, Dallas, Lynn, are the best.
Today’s experience with Dallis was wonderful 😉He was very helpful
Lynn was absolutely amazing! She went above and beyond to explain everything clearly, answer all my questions, and made the entire process stress-free. Her professionalism and insight really stood out, and she made me feel confident about choosing Public Storage. Highly recommend asking for Lynn if you want top-notch service!
Jamaal and Jordan were great, took care of our paperwork and were very helpful. Both were very knowledgeable and super polite. Felt like friends from the moment we walked in the door. Thanks guys!
Jordan and Jamaal were great people! Very professional and friendly. We will definitely be using this facility again in the future!
My husband and I stopped in to get information on renting a storage unit. We spoke with Lynn and she explained the different options available. While we were there one of there customers walked in the door yelling at her. Lynn remained calm and polite and dealt with the matter very professionally. I was very impressed. Lynn gets 5 stars from me!
Very courteous and quick to respond. Joshua in the office was very helpful in explaining everything and setting us up, he was attentive and made sure to get us the best deal possible. Would definitely recommend.
I've always been on the fence with whether I want to use a storage unit, but after much research, and the absolute wonderful staff member Josh that I spoke to on the phone, I decided to move forward with getting a unit. He made this transition so easy, and smooth. His customer service skills are unmatched. Thank you Josh for being so patient and knowledgeable. Give this man a raise!
Great facilities and great staff always clean and well kept. Mr. Joshua was exceptionally helpful and polite. 5 stars!!!
Joshua was super friendly and helpful and helped me find a great deal!
Friends recommended this place, and Lynn was great to talk to (very pleasant, professional and informative). Pricing was good and I'll definitely be stopping by.
Lynn was such a help today! Called to get some information and ask questions about fees, security and cleanliness. She answered all my questions and was a phenomenal help!
I’m so please with the new management, I arrived on property after hours and my code was not working and we were not able to go in. I called the 800 number and they were not able to help me but within minutes I received a call from Jahira the manager and she assured me by providing a code to enter the property and I didn’t lost my trip.
The service and the quick turn around exceeded my expectations.
I will continue ti rent here and I honestly recommend this facility under new management that knows how to handle customer service .
I had a great stress free experience renting a storage unit from Extra Space storage located on Recker Highway in Winter Haven. Noah, was very professional and helpful and the whole process was quick and easy. If your looking for a good place to rent a storage unit, this is the place to go!
Great storage facility. Clean, secure, and easy to access. Staff was friendly and helpful. Great place
Great customer service very clean. Communication was great and feel very comfortable with having my most valuable items with them
Thanks Tanisha for the service great help
Great information even outside of storage for protection of my credit cards......info I never knew!
Great customer service, very helpful
Great customer service, very knowledgeable, understood my need.
Noah made the process of signing up for a space easy and seamless in this well managed storage facility.
Stacey was very professional and helpful. Thank u so much
Very personable and very helpful even called when concerned I hadn't utilized the unit
I was able to get a unit on the spot. The gentleman behind the counter was very helpful. He explained the whole process. Very clean facility.
I would definitely recommend to family and friends.
All I can say, what a great service. Thank you for all the help.
Very nice units. .nice people ...highly recommend them for storage needs.
Mr. Noah was a great help today. After losing my keys, Mr. Noah help me replace the lock on my storage unit. He did this even though it was past the normal business closing time 0600PM. This was a great service to me and my family.
Jesse was super helpful when I was deciding to cancel or continue renting after the holidays! Definitely recommend!
Clean and lots of choices
The black lady in the front has great costumer service I’ll definitely recommend.
Stacy was very helpful and nice would recommend anyone getting a unit to talk to the lovely lady.
Excellent customer service and very knowledgeable information about rental units.
The new management is awesome, I can see the difference in this location already. I will recommend now because of the cleanliness and professionalism I received. #somuchbetterthanbefore. Great job
amazing customer service, the worker was incredibly helpful and patient with us
Was very helpful in making sure we were able to get all set to have our unit ready.
Always helpful, reasonable prices..
And very clean..
Very nice Facility ! Clean and secure, Noah was very helpful and knowledgeable!
Noah was able to help me out and provided me a very useful information.
Very Kind, polite and easy to work with! Thank you!
Letha was extremely knowledgeable and helpful during our phone conversation. I actually called just for a quote and she gave me such a good rate I simply signed up that day. The day I registered my RV, Rachel was professional and friendly. She again made the process very easy. I highly recommend Extra Space on their customer service alone.
Great place Nice people in the office helping you if I could I would give extra space storage a 100 stars up
Great place. Clean. Safe. Well maintained. Highly reccomend.
Noah was the best, thanks for all your help!
Excellent facilities. Very friendly and affordable. Great employees, Noah
Service was quick, professional, and detailed.
É aqui que guardamos nosso RV!
Noah did a wonderful job servicing the storage
Noah did an amazing job , was very helpful with my problem & found me a easy quick solution!
I have used this storage facility several times over the last 20 years. I have never had a problem and the units are always clean and well lit. Noah is the new contact here and he was very helpful with some questions I had. I highly recommend this facility for your storage needs.
Exceptional service, easy of entry with 24 hour access...just what i needed for my last minute move
Promptly let us in. Place is nice. Clean. Man running place is polite and efficient
Noah was so kind and helpful, answering all my questions.
Great experience! Staff is extremely friendly and helpful very courteous and knowledgeable! Will always use this facility!
This place is GR8, easy people to work with and very understanding, especially if you have a medical emergency and need a little Xtra time arranging your personal Fx! 👍😇, or if you've had fraud issues, these people are very understanding. Thank you, Lisa, and Noah for handling these issues professionally ✝️✡️🙏🗽😇🇺🇸
was very helpful and an amazing resource
Great for Vehicle Storage
Customer service was great letha try her best but with the price going up I can not pay to be here no longer
The office staff is very friendly and good at following up on messages left for them.
I have need help with one thing or another. Every time they have gone over and above to help me. I must add with a smile and saying it’s not a problem. Thank you for being so kind.
My mom has rented there before and it was a nice experience. So thats why we decided to rent again. The people there were very helpful and nice. I would refer anybody looking for a storage rental to come to Extra Space. I may convert my 2 into 1 and come there myself. Thank you
Very friendly & understanding .. would recommend
I believe his name was Nolan, he was awesome! 👏🏽
Myself and my wife had a great experience while using their storage facilities. Staff is always available and very caring to take care of any questions or concerns you have. Thank you Extra Space Storage!
The customer service was great i received my storage unit quickly with no hassle.
Great service. Explained everything we needed to know
Lisa and the staff at Extra Space Storage- is simply amazing....!!! They manage their Extra Space Property extremely well and they treat their tenants with care and kindness. Thank you Lisa, and Extra Space Storage Staff ❤️
Great customer service. Was great here sorry I have to move out
Nice clean storage at a good price! Like the later hours of operation for my convenience.
Excellent place and managers
Letha did a good job, helping me explain to me, everything show me the unit she was above & beyond.
Noah was very helpful with assisting me with my billing information. Wonderful experience!