Public Storage Self-Storage Units at 3201 E Mulberry St, Fort Collins, CO

Terrible customer service. I called Monday they said they made me a reservation, and I could look at the unit before I bought it. Called today to make sure I could look at it they said they couldn’t find a reservation for me, then they said they magically found it, then they said I could look it it at 1 pm. I show up at 1 pm no one is here I wait 15 min nothing , I call corporate, they tell me I cannot look at the unit until I buy it, also the person on Monday told me it was a drive up unit, the person today told me it was not. DONE with this place

Morgan did a great job and was a huge help.

Morgan was extremely helpful and took all the castles out of the experience thank you Morgan c

Dario in the office was very helpful !

Don’t waste your money here. The main gate never works (it’s always open), there isn’t a door handle to open the door to ‘climate controlled’ units, the lights are always flickering (so if you’re sensitive to strobe lights, stay away), and finally they claim to be 24 hours but the gate closes at 9pm so good luck moving things after work. Then they have the audacity to try to make me for May’s rent after all of my belongings have been removed and my lock from the unit on April 31st. They are a SCAM!!!! DO NOT DO BUSINESS WITH THEM!

This place has gone downhill since Summit bought it. The buildings have been unlocked since day one, when the original owner had it, you needed a code to access the buildings. The gate has been broken more than once. "Security" cameras both inside and out are broken or blacked out with paint. Twice since August, we've seen evidence of vagrants being on the property. I emailed corporate several times expressing concern about the total lack of security and they didn't even bother to acknowledge I had even contacted them. Thanks to the lack of security, I know someone whose unit was broken into using a master key and irreplaceable items were stolen. We also know someone who moved out of their unit prior to the end of June, when they notified Summit their unit was now empty and they weren't renewing, Summit told them their termination date was the 7th of July and charged them rent for the entire month of July even though Summit had rented out that unit almost immediately. So they also double dipped. There is never anyone in the office at the Fort Collins property, if you need a human being, you have to call the Loveland office, it's beyond ridiculous. It was such a nice place when Carl owned it and now, typical of corporate out of state property ownership, Summit couldn't care less as long as they are getting their money. There are much nicer, newer and better maintained places in Fort Collins, I recommend shopping around and you will do better than Summit.

Needed a space immediately and I was able to visit them and get keys within hours! Everyone I spoke with was helpful from beginning to end.