I am sad to say that we were very disappointed with the local Public Storage. This is our first time trying to work with Public Storage, but by no means the first time we’ve worked with a storage unit. We rented a small unit in order to store our motorcycle, and needed to be able to trickle-charge it, which we have ALWAYS been able to do at any other unit we’ve worked with. Once the motorcycle was taken to storage it was discovered that there wasn’t an outlet, but there was a lightbulb fixture. We were told that we just needed to buy a lightbulb, however, when my husband did just that, it was apparent that there actually wasn’t any electricity at all. So we pulled the motorcycle from the unit, and left behind the lock. After several calls, we are not told that we will only be refunded the charge for the lock, but not the first month’s rent (even thought we were only occupying the unity for 3 days), nor the administration fee. We are very unhappy with the false advertising, and the refusal to refund us. We will NEVER try to use a Public Storage again.
Thank you so much for all you help Channing. Easiest storage unit to get into.
Business charged me a full month for taking off the lock from my unit at opening time the morning I was supposed to have vacated my unit.
This is the experience you can expect from any public storage, as their customer service said it was their company policy.
I don't recommend using them as there are more customer friendly places.
Julia is so helpful. Very impressed with facility and the quality of service. Julia helped me select a unit, rent the one I needed, and set up my online account with autopay all with ease and efficiency. She answered all my questions and concerns, and the facility is very clean. Looking forward to being a customer at Public Storage!
Wanted to speak with someone so I could determine which size I needed. Julia was so helpful and kind. I couldn't set a time to meet with anyone due to never knowing when I would be off work or other time obligations. I was so happy to find someone in this office ( I had tried other storage places) but no one was ever in the office . I also like hard copy contracts as I rarely have access to printers. Thank you Julia
I’ve been using this location (Wood Ave 80907) for about a year now. Julia has been so helpful and makes this easy for me. Do recommend. Thanks Julia’
Pamela was absolutely amazing to us!
shes the best thanks pamela ur awesome
I highly recommend this facility...Very Clean Units...
Easy Process To Rent Units.
GREAT CUSTOMER SERVICE
Ask for JULIA...She Is The Very Best !!!
SHE IS EXTREMELY HELPFUL & KNOWLEDGEABLE !!!
Thank-You Julia
I Appreciate You !!!
Teri was very kind and swift with getting me into a unit as fast as I needed. She was so nice and pleasant to talk with. Thanks hun.
Great experience, easy to access and fantastic management!
Best storage facility out there!
Great place and great prices!
Super friendly and helpful staff
Love this place staff is always friendly very clean property and 24hr access that is secure with gate and code video cameras and they k ow the second something is diff on the property if you change your lock they will call n make sure it was u
The best staff, always friendly and helpful.
Joette, the GM at the 3061 Wood location is extremely pleasant and helpful. I had a great experience, and I wouldn't hesitate to recommend them.
Staff is kind and friendly, storage area is clean and secure.
I was very happy renting from them.
I was not happy with the services i called first to get a prices on storage when i went there the lady behind the desk gave me hard time about my id and denied my services to even get a unit i think she was intimidated by the way i look so i went else where an got treated better an cheaper price on a unit i will never do business with this place again
Very clean! Staff friendly and professional.
Called multiple times and every single time they disconnected the call, didn't even send me to voice-mail
Katina is super efficient, thorough, and very helpful! The indoor units are at a crisp temperature, which is wonderful in the summer, and the whole facility looks immaculately clean. Thank you Katina for everything!
There are better storage places around town for a better price. They don't clear the ice or salt it. They raised the price on me $40 with no notice. The gate freezes shut when it gets super cold. And every unit is on an incline.