Public Storage Self-Storage Units at 945 N 2nd St, Berthoud, CO

Dario have me great service

Used to be 2nd Street Self Storage, I dealt with Nicholas and Chineze (pronounced Shi-knee-zee, I dealt with her the most) their service was decent and timely... Sometime around 10/2024 got bought out by Public Storage... Customer service ceased to exist. I cannot agree with the new contract through their app, nor can I upload any documents... As a result I cannot upload proof of insurance so they charge an additional $30 (approximately) a month for their insurance. I tried using their 'chat' feature during business hours to try to resolve this issue (see photo) only to no avail. I access this storage maybe once every couple months (it's a business storage), I have an auto payment setup, in my opinion; it's not worth it... $135/month for a 10x10 then they charge an additional $30 for their insurance... It's not worth it.

Since the beginning of this year, I have rented 2 storage units at this facility. Generally, it's been a good experience. So good, that I contemplated moving my camper and other belongings from Berthoud Lake Storage to this facility. Thank God that I didn't. Recently, I had to make some changes, and because of those changes, I no longer needed these units. I contacted management and informed them that I wanted to end my lease and surrender the units. They proceeded to inform me that they were going to charge me for an additional month because their contract allowed them to do so. I pay early, middle of the month each month, and because of that they are saying that I didn't give them 7 days notice. Terrible. Its the 13th, and the month has 17 days left. Turns out the issue is that they changed my start date on my contract retroactively because I asked to pay on the 15th each month. Not cool. Fast forward to today, when I went to collect my belongings, I accidentally left a of couple boxes behind. The only reason I know this is because almost immediately after leaving the facility I received a phone call from an Oregon number, which I didn't answer for obvious reasons. It was the owner of 2nd Street Storage explaining that she felt they had a good relationship with me and that it was "wholly unacceptable" (her words) to leave debris in their storage units. When I returned to collect my forgotten boxes, I discovered that they had locked me out and if the gate hadn't been open I wouldn't have been able to comply with their request. Frankly, the experience left a bad taste in my mouth. Everyone is allowed some grace, but that should go both ways.