Public Storage Self-Storage Units at 3235 Jacuzzi Street, Richmond, CA

Sherri helped me a lot! I needed to open a new storage unit and she was quick and efficient to help me open it. Great team here!

Shasta has great customer service.

Shasta has very good customer service and very helpful

Shasta Thank you for all your help ! Always can count on you !

Shasta is huge help always goes the extra mile .2026

I had a great experience with Public Storage, and I especially want to recognize Shasta for her amazing customer service. She was very friendly, helpful, patient, and made the entire process so easy and stress-free. Shasta took the time to answer all of my questions and made sure I understood everything before I left. It’s always nice to come across someone who genuinely cares about helping customers, and Shasta definitely made a great impression. I truly appreciate her professionalism and positive attitude. Thank you, Shasta, for making my experience with Public Storage a great one! I would definitely recommend Public Storage to anyone looking for a storage facility with great customer service.

Shasta has the best customer service. Come here.

Shasta has great customer service

Shasta is great customer service.

We’ve been renting here at the jacuzzi location for many years. The staff is always super helpful. Today Sherrie helped us out and was kind, informative, and took care of our needs. Thanks you!

Great location definitely recommend this location customer services is very helpful and knowledgeable. Thank you for helping us your much appreciated.

Awesome place great location affordable i completely recommend this location safe and the lady who works on the property is awesome very nice and helpful . She honestly saved us and we are extremely grateful .

Came in Today and met Sherry. She was so friendly and very professional she made the experience very enjoyable! Highly recommend and ask for Sherry

I would like to acknowledge a young women named Shasta who assisted me with obtaining my storage. She was kind and showed patience as she help me navitgate through the process. I would like to let her superiors know what an outstanding employee she is. She would truly be an asset to any company she worked for.

Shasta is a MVP

Last fall we rented units at Public Storage on Jacuzzi St. We have been very happy with both the Public Storage facility and customer service. The facility is clean, waterproof, secure, and well maintained. Our items stayed totally dry during heavy rains this winter. Today, Sherry (on-site staff) assisted with our questions on code access and I want to mention her stellar customer service. Sherry was kind, courteous, and professional — it is rare to get such helpful customer support and we truly appreciate her help and the fact that she was present and monitoring the facility. Overall, using Public Storage has been a great experience.

Unfamiliar with the storage rental process, I started online and didn’t feel comfortable so I called the Pierce location. I spoke with Sherry and she was AWESOME! Fantastic communication style, customer service, timely responses and made me feel like a valued client. I met with her in person and she walked me through every step. I’m very happy with this company and location and strongly recommend! Call and talk to Sherry!

I have rented at many storage facilities in the past, and currently Rent at two different public storage facilities now . Shasta, the on-site manager at the Public Storage in Richmond off of Jacuzzi Street Is the most friendly and helpful on-site manager I’ve ever Encountered and worked with ! She saw that I was Removing items from my storage, and she asked if I was moving out, and she tried to help me with lowering the rate, And said she will put me on the list for a new unit that will open up soon so I can start at the move In special rate. She even saw that the pulldown rope for the door was worn out, and she went out of her way to replace it ASAP without me even asking. She even appreciated me being a long time renter at the facility. I Have been working in career that expects top notch customer service for over 26 years, and I have seen many employees and managers come and go that did not show the professionalism that their position called for. Shasta delivered that professionalism to a T! Public Storage corporate managers, Shasta is an employee, you should value and appreciate!

Shasta has the best customer service. She always helps and make sure a have a cheap rate and property is always clean. She manage 2 properties and still have a smile on her face. Give her raise.

Sherry was exceptionally polite and helpful and made the process a great experience.

Shasta and Sherry are best on what they do.Thanks again girls

Shasta has great service

Shasta has great service

Shasta’s attentiveness and reliability is what keeps this facility the best in the area.

Jerry was amazing! Thank you for helping us today. Renting a spot was easy!

Super easy!

Jerry was a great help assist me with a unit transfer. Guaranteed service.

Jerry is awesome I am a new customer and he made time to help me Showed me my unit and went over access. Always good sign when they have the best price and the best emploees

Jerry was so helpful and had great vibes while assisting me in completing my reservation! Big ups to Jerry! -Omani W.

Just set up a new unit reservation, and so fortunate to have has the help of Shasta!! She is awesome! Knowing Public Storage can be tough with rent increases, knowing I have great staff like her on my side, helping look out for customers, puts me at ease. And shout out to Jerry as well, as he was very helpful initially! Thanks guys!

Thank you Jerry for all your help today! You are awesome!

Shasta has the best customer service.

Shasta is very helpful and she communicates very well.

Shasta has amazing customer service

Mrs Shasta, Helped me so much. She helped get the storage size unit that I needed . She was professional, warm , kind and very knowledgeable of all of public storage offered . She taught me how to pack and organize my unit. She was so patient. I’m disabled and she made this experience make me smile! Thank you Mrs Shasta! Thank you PUBLIC STORAGE.. ,

Shasta has the best customer service

Allie was super helpful in setting up the account right before closing time. Appreciate their patience.

Shasta Is the S

shasta got the best service

Great customer service Amber is always such a great help

Shasta

Jerry gave me excellent service!!

Shasta repaired my door within 30 minutes. Every time I come she has great smile Thanks

Very good work and team player

Shasta is such a good worker and she helped me get to my storage .

Jerry was super helpful and patient. If you don't get thru right away, they'll get back to you.

Jerry and Shasta were very helpful in getting my unit set up!

Shasta, the property manager at Public Storage, is absolutely the best! She has consistently been a pleasure to work with, always provides excellent customer service, and has done everything possible to resolve issues that are within and beyond her control. The bureaucratic corporate system at Public Storage is not at all user-friendly, but she has helped me navigate the bureaucratic murky waters professionally, thoughtfully, and humanely. It is because of her excellent customer service that I remain a customer at Public Storage! Thanks for all you do, Shasta.

Shasta you always have smile on your face. You always take care your customers and properties. Remind you she runs 2 properties

Shasta, so nice,1 st first moved in,i didn't know how to open the door. She taught me patiently and directly. Extremely excellent service and sweetest smile👍🏻👍🏻👍🏻 At the same time, i am poor at listening English. She will take the initiative to use the translation software to let me understand clearly at the first time. Thank you very much

Shasta has great customer service

Shasta is amazing! Thank you for everything!

Great customer service

Great prices

Mui buena atención gracias le agradezco mucho

Shasta was very professional and took care of me. Answered all my questions and got me in and out fast. Thanks I appreciate that.👍

Shasta was extremely helpful, thanks!

Nice and clean

Shasta has great customer service

Very friendly and helpful thank you kevin