I have had wonderful experience with this public storage location. The staff is very friendly and helpful. Their attitude and support helped my storing experience. I appreciate Michele helped me move in and she showed my unit and found the lock was kinda stuck in the way so she offered me a new unit and kept all my discounted rates. I appreciate their time and effort! Location is convenient. Place is quiet.
Mitchell fue muy amable y sobre todo habla español y nos entendimos mejor
I give the actual Public Storage facility with Kyle the manager a 5plus star review. That is the star rating above. There was no way to specifically review on line booking and customer care/service. But I give Public storage phone customer service a 1 star review and that is what I
Am going to discuss in the narrative. It has no Reflection on actual facility on Redwood rd nor Kyle. Again this a review regarding on line booking/phone customer care/service and on line booking.
The phone customer Service for Public Storage is horrible. I booked a unit on line with a July 30th move in confirmed with the property manager on site. I was at the facility ready to move in and the property manager told me my reservation was cancelled four days prior no reason noted and he could not make it active. He provided the Customer Care phone number for Publiic Storage and I called. After over 30 minutes on hold I spoke to a representative. I Provided them with my confirmation number and the price secured for the unit. I was told they cancelled it but I could rebook it same location same unit for over $200.00 more a month. I received no notice, email or phone call regarding the same. After over 2 hours on the phone and two female representatives one being named rah rah. the bottom line was tey did not know why it got cancelled 4 days prior without notice but it was now gone.Only option provided was make a new reservation for over $200.00 a month same size unit.
No more needs to be said. Beware if you make online reservations or talk with customer service/care.
Exceptional customer service from rep Michelle. She is very thorough and professional.
The Manager Kyle is very courteous and professional. Also it looks like the app for opening the gate has been updated cuz it’s much faster. And thanks for having the restroom available and clean.
Michelle was awesome. Its refreshing to do business with people who are patient(when customers r a mess),she was very thorough,explaining the whole process with us, made me feel like she genuinely cared about her customers. She was funny down to earth. If I could give more than 5 stars I would..👍🏻🫶🏻🩷
Hasta el momento un buen servicio. Hoy terminando mi mudanza me encontré con Michell, me explicó un poco mas de cómo es el sistema de arrendamiento. La verdad fue muy amable. Aparte me sentí cómodo porque habla español. Puedo decir que de momento todo va bien.
I’ve had the pleasure of meeting Michelle on Monday. She was the friendliest clerk I’ve ever come across at the Redwood Road facility. I just felt good vibes from her, especially since she welcomed me first! She’s not there all the time, unfortunately. She even was able to get me a rate discount.
Kyle is also a good clerk there. He’s just a workhorse. He quietly and constantly keeps working, but if you talk to him, he is really friendly, too. He also changed a burned out bulb in my unit. I’m very grateful for that.
Very clean and not crowded at all. The office personal are very helpful and took care of everything. Great v access to my outside entry.
Property manager very helpful very friendly clean facility I would definitely rent at this facility again
Malika was so kind and hel6took off lunch to help me thanks public storage
I really appreciated that everything was there when I arrived my lock, 2 sets of keys and clean facility everything done on line when I signed up very easy
Malika was very welcoming and helpful
Malika was super helpful thanks public storage Great customer service will definitely recommend
Malika was super kind and helpful got me a better rate thank public storage
Malika was great very helpful and very efficient
Malika was very helpful with the move in process
Malika was very helpful thank pubic storage!
Malika was great she explained the move out process well Thanks Public Storage!
Malika is great ! Her customer service is top notch. She is very pleasant on the phone and even more so in person. She was courteous and friendly. Explained the whole rental process and walked me through it step by step, Even gave me some beauty tips 🤩, and I was in and out within 10 minutes ! The facilities looked clean and safe to me. Highly recommend this place! Kyle is also awesome 😎
Professional,great customer service, friendly. A very welcoming place.
Malika was very helpful in explaining fees that weren’t explained before thank you!
Kyle is amazing he is very helpful
I visited two storage facilities. Both were clean, well managed, and similar in price. I had two great options to choose from. After leaving the second facility I happened to pass by Public Storage on Redwood in Castro Valley so I went in and was immediately greeted by Malika. It was equally clean and well kept as the previous two but slightly higher in price per month. What made this location stand out from the rest was the superior customer service. Malika was hands down the deciding factor on where I eventually chose to store my valuable belongings. Malika was friendly, knowledgeable, and went above and beyond to make my experience seamless and quick. She provided the kind of customer service you rarely see nowadays. I have no problems whatsoever spending a little bit more for great service. It was worth every penny. Thank you so much Malika.
Kyle made the lowest opening price and was very kind. Very happy to still be there.
Jennifer at the Public Storage off of Redwood Road and 580 freeway was very helpful, kind and efficient in getting me into a 10 x 10. Thanks again!🇺🇸😎
Kyle at the Castro Valley Public Storage Redwood location is awesome and always super helpful and professional. His customer service is quite exceptional. Thanks Kyle!
Very good customer care and support. Quick service and amazing access to your storage!!
Kyle was very helpful and everything was done well and quickly.
Michelle is very helpful and very friendly very knowledgeable.
Great people to work with, really awesome customer service!!
Easy and quick online reservation. Storage was selected and available same day within the hour and onsite staff were helpful in locating unit. Facility is conveniently located. Great solution for storage needs.
Great experience! Adriana was the best! I recommend going here!
Adriana was amazing help. Highly recommended. She’s help me move units with an ease. Great customer service with a beautiful smile.
Very clean and staff is helpful when I’ve had questions.
Adriana was absolutely the best . Very helpful made my confused situation understandable and resolved my issues quickly and with a friendly and great attitude.. if you have any issues you need to deal with a long storage visit public storage on redwood road in Castro valley I wish I could even more than five stars
Adrianna was extremely helpful and followed up in a timely manner.
My first visit the to the facility was wonderful.
The lady in the office was very respectful, informative, helpful, and friendly. She answered any and all the questions I asked.
Very helpful and I'm satisfied
Kyle is such an amazing person. He has always helped me and my family with everything we need here at the storage. 10/10 recommend him, thank you Kyle for all your help. Love the Ibarra Family 😊
Cecilia is an amazing representation of Public Storage at its best. We are so blessed to have met her today. She went above and beyond in assisting us with checking into our new space.
Justin was very professional and made the process easy.
I'd like to thank Cecilia for helping me get settled in last minute with a unit when i needed it most. She is very pretty with a good smile when she greet
me. We need more like Cecilia in public storage
This is by far one of the safest/cleanest storages in the Bay Area!! Their manager Kyle was able to help make this whole process so easy and stress free! Moving out is very stressful! Thanks Kyle!!
Ann was amazing. Thank you so much!
Kyle he is a very employee. He explained to me everything that i wanted to know about public storage! What a nice guy!
I have had my storage unit at this location for several years and I have always been happy with the staff BUT I have to give a shout out to Kyle because he is always so helpful, courteous, always gets back to the customer and follows up with things. Thank you Kyle for always being helpful. (And the place is nice and clean)
We had lost the key to our unit and needed to get a replacement. Even though they couldn’t open it for us, their customer service agent on duty on Mon July 31,2023 Michael was extremely helpful with getting us the information we needed and helped us get everything situated. Awesome customer service A++++
Michael was very helpful in helping us with in finding the best and fastest way to deal with us losing the keys to our unit.
Hi I’m here at Public Storage Latoya was the best I love my new space
I stopped in to look at a storage unit and was greeted by Christa. Christa provided excellent customer service, was efficient and able to answer all my questions. An easy process, thank you!
Met Kyle at the bank and informed me of some awesome deals at storage! I plan on renting here soon!
Nice costumer servise and good price
Nicky is the best ever she goes beyond the call of duty. She wa there for me when I left my key in Stockton waited while locksmith came cut off the lock so could put my things in storage. Professionalism is beyond compare. She makes me what to come to Public Storage and because ofher I will recommend Public Storage to all family she is a keeper.
I spoke to Nicky on the phone regarding a payment issue and she was so incredibly helpful!
Really happy to have rented here. We were made to feel very welcome. The manager went out of her way to make it a very good experience ... and it was!
I was working with an employee named Peggy who was incredibly helpful. She boosted my reservation up a day and helped me with the lock on my unit. I would recommend her as a top employee for this company
New customer here , Kyle was very helpful explaining how things work.
Great service and management.
Peggy solved all my signup troubles
Just moved out here to Castro Valley and downsized in house, I had so much extra junk that I had to get some storage space. I went in person to this Public Storage and spoke with Kyle, he was the most enthusiastic person I have ever met. Love the environment and will keep my space here as long as I can!
Always great, clean and maintained, never any issues
Kyle was very professional and extremely helpful with choosing the right size storage unit. He answered all my questions and was very flexible with all my storage needs. Thank you so much!
Peggy was helpful at store today August 14 2022 sunday. And i really did get alot of info. Looking to working her thank you 5 stR.
I was pleasantly surprised at how quick and easy the leasing process was. Georgia was informative, efficient, and easy to work with. She has a great attitude. My only issue is how expensive my unit is. They say it's market pricing. Whatever. Great management, seems safe (no problems ever), and it's clean.
I am so happy with the service Kyle gave us he is great at helping us with all our needs and questions. 10/10 recommend Thank you Kyle :)
Kyle was a very attentive helpful person and a pleasure to deal with.
I have had a storage unit at Public Storage in Castro Valley for a few years now and it has been a pretty satisfactory situation. For the past two years it has been a little difficult to get in touch with management, but we can blame it on the awful plague the world has been experiencing. I recently had to double my storage space and dealt with Kyle to make the change and he has been AWESOME every step of the way. He assisted me in making the change effortless and I really appreciate his friendly demeanor and helpful ways. People like Kyle make the difference! Thanks!!
Kyle,
is the best he is so helpful he goes above and beyond for his customer public storage needs more workers like Kyle !
hello reviewers, hope all is well, i just want to take a min of your read time to let you guys know about my amazing experience at this business facility. i and my family moved out of state but i wanted to lock up a bunch of stuff so At first, I was a bit lost, this is my first time looking around for storage units and trying this one as my first was a great choice in my opinion. I've heard a lot of good things about public storage spaces but that means nothing if it's your first time, when I walked in I was greeted and helped by the nicest employee by the name of KYLE . he let me know how it all worked in order to acquire space, helped me chose the right size boxes & lock that was available within this clean facility and even pointed me in the right direction to which size of space that I needed. it definitely made me feel welcomed and in the right hands, customer service was amazing, and I know it's not often you see a good review be posted here on google but seriously he was incredibly helpful, no cap. I'd definitely be recommending this place to my friends and other people as a place to go for storage spaces
Chelsea is the best. Very accomodating and really explained everything well. I just planned to inquire and shop and compare for other storage companies but due to her friendliness, and expertise I did not need to inquire for other companies instead rented one right away.
From the time I moved in up to now, Kyle has been so helpful, professional and going beyond the call of duty to make sure my belongings were safe and secure. Thank you!!