We have had the best experience with Rebecca! She was so knowledgeable about everything, and helped us with the whole process! We stayed with Public storage because of her!
Rebecca was very helpful and very knowledgeable of the online process. Excellent customer service and very pleasant as well!!
I needed a storage within the day and Storage Facility at this location helped the process feel very easy. I had a unit reserved within the Hour. While visiting the Location for a Tour/To Fill paper work out I was impressed in the customer service quality. Alot of questions were asked but answered and plus given so much more information. The Facility Is very Clean and Safe with Gates and pass codes to enter. I cant Miss to mention the App to Open the Gates is Very Convenient. The Staff made it a very simple and smooth process! I cant go enough without saying how helpful and Resourceful the staff was! Thank you again!!
This property is so well kept management is doing an amazing job.
Rebecca was friendly, nice and extremely helpful. She is super nice
Rebecca was absolutely wonderful and helpful.
Rebecca is fantastic! She helped us navigate everything for our unit. Everything was a breeze!
Lovely staff! Every time I speak with Rebecca she’s so pleasant. I store at another location but I’ll still follow this manager just to get the customer service!
Eddy was extremely helpful today. I'm still figuring out who I want to store with, but Eddy helped me with any questions I had. Great customer service!
The best experience ever ever ever. Rebecca was the most pleasant and informative. She deserves 10 stars
Rebecca is very helpful and friendly. Always willing to help!
Ridiculously expensive, poorly kept, and totally unreasonable. This is the last month I’m doing business with them. $461 a month for an outdoor space is INSANE.
Rebecca help me so much. She was absolutely amazing. She was so kind and sweet and generous and compassionate. I really appreciate the experience. I’ve had a public storage. I would recommend anyone coming here please don’t go anywhere else to have your needs and your staff stored correctly.
Rebecca was very helpful with everything. Would definitely reccomend
Rebecca made the process easy and the facility is super clean and secure.
08/12/24 Rebecca was not forthcoming with the pricing over the phone. I called her twice to verify. However, when we arrived with a truck load at 5:30 pm her last statement was. And there is an additional $15 a month for insurance that’s Required. On top of the storage unit price.
Miss Rebecca was a very nice and help me with paying my monthly bill for my unit in las Vegas. Thank you miss Rebecca and thank you public storage
The only minor issue I have is with opening the gates when leaving. If I’m by the gate by the office and send an unlock signal to open it, the opposite gate opens. So I have drive around to that gate to leave.
Rebecca was informative and extremely helpful!
Always great working with Rebecca as she understands my storage needs. She is also very diligent with notifying me when my payments do not go through, to avoid late payment fees.
You guys are truly slow whoever Tiffany why would you try to transfer me to customer service when I’m trying to speak to someone that’s in office you lazy heffa
Rebecca was great 😃 she was very helpful and understood my needs. She was able to get me set up at another location right in office. Thank you Rebecca 😊
Rebecca is great! she just helped me to switch my credit card payment and told me how they notify people if they're account is overdue. I like that I can trust this facility!!! A+++
Rebecca was easy to work with, polite and efficient. Great facility and great staff!
Rebecca is friendly, great with communication and really on her job! Fantastic experience!
Very clean facility and super convenient. Rebecca did an amazing job making sure I understood the process and explained this smoothly.
It was extremely smooth process moving my items into the storage facility. Rebecca was very knowledgeable and did a great job of making me feel comfortable and a stressful situation.
Donna has been a pleasure to work with! Her customer service is awesome and any issues I have had, her and I got resolved! Thank you Donna for being YOU and my go to at Public Storage!
Donna, is amazing at what she does
Rebecca went above and beyond to ensure checkout. Made sure I was all set before I was charged an extra month!
Great for short-term storage, horrible for long-term.
The property is kept clean and secure, and Rebecca has been very helpful anytime I've had problems.
However, in the year and a half that I've been renting a unit here, my monthly rate has significantly increased four times for no apparent reason.
At this point, I'm almost priced out of the little space I have
Rebecca provided excellent customer service and answered all my questions. Great place for your storage!
Good place. They treat me well. Meet my needs for storage and never have issues. Can't ask for much more from a storage company
REBECCA WAS EXTREMELY HELPFUL TODAYB
Very easy and comfortable service.
Rebecca was amazing and extremely helpful
Awesome. Thanks for helping me. Um 6 stars for Rebekah I forget k or c either way helping me.
Rebecca really came to the rescue to help us store some needed items quickly. She is a real positive person and just makes the process so easy. Thank you sincerely Rebecca.
Rebecca was excellent today. Helping us out!
Rebecca was absolutely wonderful and helped me so much!
Update to my previous review below. Today my mother and I moved all her stuff from her previous storage to Public Storage. Rebecca was very helpful in getting us a trolly to move our things and helped my mother with access to the facility. I appreciated her patience with us and actually taking us outside to show us how to use the entry pad. Rebecca is a very good and caring person keep her around. The only issue I have is that after having the storage for 6 months they raised my monthly payment $30 more dollars per month, that is a bit excessive I think. Customer service is great but the cost is getting a little high.
Donna was exceptional and very helpful. She explained everything about the facility and the unit we were interested in. We went through the facility and looked at the unit. We rented the unit and Donna went through the entire process with us. Great experience! 👍
Rebecca fue muy atenta y muy profesional al ayudarnos muy recomendado excelente servicio y muy rápido al atenderte.
Rebecca muy buen servicio de la señorita súper amable nos ayudó recomendado
Rebecca was a pleasure to work with in getting my unit. She is very knowledgeable and answered all my questions.
Excellent service has been provided by Sandy, She was very helpful.
Rebecca was an absolute dream to work with very knowledgeable and helped me move into a bigger unit!!
Rebecca was really fast and efficient at helping me transfer to a bigger unit. She was really polite and took the time to take care of me even though she was beyond busy. She's awesome!
Rebecca was extremely helpful today!
Rebecca was so patient and helpful would highly recommend this storage unit!
Rebbecca was great help!!!
Rebecca was very helpful and took good care of getting me all set up with my new storage unit
My name is Jay and Rebecca at the storage facility was very helpful, patient and knowledgeable. I highly recommend
Raised rates way too frequently. Ended up at cube storage with a locked in rate and haven’t had any increases yet. Paying same amount for a unit 3 times the size. Would never go back.
Rebecca was amazing!!!! Very helpful amd sweet!!!
Rebecca was very helpful/knowledgable!!! answered all my questions/concerns!!! I appreciate her very much!!!
Best customer service and fair prices! They are also very communicative and work with you if you are wanting to down size your unit. I’ve been to five other storage places in Mesa and this one is by far my favorite.
Donna was super helpful when it came to renting out my unit. She helped me tour my unit and answered all of my questions. Even though the location was having technically difficulties, she was able to help me finish the online application quickly and easily!
Donna took care of everything for my rental unit and did an excellent job.
Rebecca was absolutely lovely and helped us throughout our process of setting up the account. Love this place!
Rebecca was super helpful during my move in and move out process.
Rebecca was amazing, she helped make my SO's move in really easy. She also explained our rental rate when we had some confusion. She is so energetic and really brings the mood up!
Rebecca was very pleasant she gave us 719 and explained the process to us in detail.
Rebecca is cool person. She was very helpful and pleasant.
Rebecca is the most helpful and understanding person. She was amazing.
Rebecca is incredibly friendly and helpful! She also keeps the entire facility in spit-spot shape!
Donna was helpful and friendly
Donna was very helpful and communicative , Gave great explanation of the storage unit , access times and answered all questions .. great service 👌
Great service. Great staff.
We have had our business storage here for a number of years, great location, easy access and most importantly great customer service! Would recommend to anyone.
Rebecca was very helpful couldnt ask for better service....
I really enjoyed the service that Rebecca provided when renting my unit. She was very bubbly and knowledgeable.
Rebecca was very helpful and found me a great deal on a unit!
Donna was extra helpful and very nice great customer service I would recommend this storage facility. Five star service
Judy was very helpful with providing rates and information on our new unit.
Donna the manager was excellent. Perfect customer service!
Great price great service
Employees were nothing but helpful and thoughtful. Walked us to a unit to be sure we knew what we needed size wise. Top facility for sure!
Rebecca is incredible! thanks for being thorough and positive with a terrific attitude and great service! Whenever I need assistance with storage I know who to go to ! Thanks!
Rebecca was absolutely wonderful. She was very helpful. The service was great
Rebecca, was great! She was very informative and friendly while assisting my friend with her storage unit.
If I could give to this Public Storage location (Baseline Rd. Mesa), I would. Donna was wonderful in every single way. She was very professional, friendly and had lots of patient with me. I got there to pay for my storage unit reservation very close to 5pm (Sat). I offered her to come back the next business day, but she was so kind in helping me to finish the process right there. The unit she assigned me was very clean and has a very good location as well. All in all, I had a great renting experience thanks to Donna.
Rebecca was so helpful. She went above and beyond the call of duty pass the closing time. She was very kind and considerate. She made my experience amazing!
Very fast and professional service
Rebecca helped me out very quickly and got my new phone tied into the gate system. Excellent customer service!
Rebecca is wonderful. I had not been able to get on the Public Storage app for 4 months. She was kind enough to return my voice-mail and stay with me on the phone while I re down loaded the app and changed my password and checked my email. She was very kind and patient with me! Thank you, Rebecca, for all your help. You're the best!
Rebecca is the best manager I have ever dealt with! And I have had spaces with public Storage for over 10 years! Absolutely the best!
Rebecca was so helpful with my transfer, she made it easy and less complicated. Very knowledgeable in all my concerns.
2929 Baseline ..Rebecca has been so helpful with me trying to get my monthly rent reduced because I have had the same storage unit for five years. Also, she waive some of my fees as well this month and I am so grateful because I’m working part time and this really help me a lot. She rocks with me.
Rebecca is the best! Appreciate her and everything she did for me while I was renting. Always went above and beyond.
Been going here forever, absolutely love Rebecca. She is always kind, responsive and easy to work with
Rebecca was very very helpful kind iam feeling like one of the family she great
Rebecca is so awesome, she went out of her way to help me out today & I couldn’t have been more appreciative & I will always remember her for that.
I recently rented a storage unit and I had the pleasure of doing business with Donna in the front office and she was absolutely wonderful.
Rebecca was amazing at helping me get a storage unit! Very friendly!
Rebecca helped me again today and was incredibly kind and knew exactly how to help me with my app issues! 😎🖤
Rebecca is one of the best property managers we have come across. She is on top of everything and makes sure customers are very well taken care of. I would recommend this location.
Rebecca is and was very helpful would recommend her to anyone.
Rebecca is awesome, she really looks out for the customers.
Very friendly staff and super accommodating to moving out last minute! Would use them again!!
Rebecca is always helpful when im making my payments
Rebecca the property manager in this facility is awesome she was extremely informative and helpful with making a few arrangements for me. She was attentive making sure all my questions were answered before even asking them. How magical is that? Crazy right? But would recommend this place and make sure you ask for Rebecca.
Rebecca, is an excellent helper for me. She is AMAZING.
Rebecca, is wonderful…She explained everything in detail so there were no surprises and was very helpful.
My experience was amazing Rebecca was very friendly and detailed. She went above and beyond for me. I will definitely recommend this location for sure!
Rachael was Amazing great help showing me around what the unit looks like I had a great experience for my first time here
The customer service received from Rebecca was excellent! She made my move-out easy and explained everything thoroughly. I've had a memorable experience with public storage and will recommend getting a unit here to my friends and family.
Rebecca was very kind and extremely helpful in renting my space. Would definitely recommend!
Me gusta el trato al cliente precios accesibles recomendable para bodega
El lugar está muy amplio y limpio y Rebeca es muy amable con los cliente
Muy buen servicio, muy amable el personas, las instalaciones muy limpias lo recomiendo al 100 %
Rebecca has the best customer service
Rebecca was amazing! Extremely helpful patient and kind!
The lady that runs this location was kind to us. We are grateful for her, but Public Storage as a company is a terrible company to do business with. They kept increasing the rent multiple times, significantly, and kept finding ways to charge us an extra fee. It was my most horrible experience with a storage company so far. I will not use Public Storage ever again but they do have a nice lady working the front counter. My experience was so horrible that I went out and bought a piece of land with a detached garage on it to get out from under this company and rid myself of their toxicity
Got a good deal and a lease on a unit very quickly, Rebecca helped us see what could properly fit in the unit and friendly and knowledgeable! Thanks so much for your help!
Rebecca was amazing! She's super friendly and knowledgeable. We had such an easy time getting our unit with her. People like her are one of the reasons we stick with Public Storage. She deserves a raise!
Rebecca was busy cleaning out units when I arrived. She noticed me, and immediately stopped what she was doing to assist me. She even helped me download the app and showed me how to open the gate with the app. She was extremely helpful and pleasant to deal with. 5 Stars for customer service for sure!!
Rebecca was a Rockstar!!
Thank you !!
Rebecca was very helpful when I updated my info. Site is secure n well managed. Thanks
Rebecca is amazing & deserves more than 5 stars!
Rebecca was great and stayed for my payment.
Rebecca was super helpful and got what i needed done quick and with great service 🙌
Rebecca was a helpful hand today.....
Donna help me with getting a storage. She is one of the most nicest lady I know. She's very attentive, organized and helpful. She made my move very easy. Thank you for the amazing customer service you provided me with. Keep smiling! 🌻
Great and clean place to put your belongings.
Thank you Donna! 😊
My first time using public storage and thanks to Rebecca I had an amazing experience! She was very helpful and informative with a great personality. I definitely appreciate and highly recommend renting at this location when looking for a storage facility. Thank you so much for all your hard work and dedication!!!
Rebecca in the office was amazing! She was able to assist me with my move-out without having to pay for an extra month, even when I accidentally left the lock on the unit after I was supposed to have removed it before the start of the next month. Couldn't have asked for a better experience over the 11 months that I needed the space! Highly recommend this location!
Great service. Delayed rental increase!
Thank you so much Rebecca for assisting me with a storage locker. I will tell all my friends how easy it was!
Excellent customer service. Through but quick when assisting with rentals
Great service! Looking forward to having storage at this location.
Rebecca was AMAZING !
She explained and was very detailed with contract , rules Etc !!
Thank you Rebecca for your help !! ❤️
Rebecca is always Amazing and goes out of her way to help all of her customers! She even made extra time for my family near Christmas! Thank you Rebecca!
Rebecca was very helpful and fast!
The service was great, Rebecca was funny and she’s pretty cute. Definitely recommend stopping by for your storage needs. God did..
Thank you very much , Rebecca !!! Five tombs up !!!!
The manager and there employees are the Best
Rebecca is amazing in every way!! From on the phone to in person she is so kind, professional and very helpful!!!
Rebecca was very helpful with our rental and also very helpful with our questions with the Phoenix area!!
Rebecca was so wonderful to work with setting me up with storage.
Rebecca is a freaking rock star!
Thank you so much for all you do!
Rebecca was very helpful and understanding of my situation and helped me find the right storage for me
Rebecca helped me try and unsieze my lock but it's been 4 years and it is toast hahaha, but she showed me the correct way to add the wd40 I didn't know there was wholes in the lock! Super helpful and very informative
Great experience rebecca helped me and my family get a storage last minute
Rebecca was so much help and very nice you guys should give her raise 🤑
Rebecca was so much helpful n very nice
Miss Rebecca is extremely helpful and understanding, THE WOMAN IS STRAIGHT UP AMAZING!! I recommend this storage to property to EVERYONE!!
OK Peoples. To you wishing to rent a space here at the Lindsey and Baseline location. DO THAT !
I could not have ( over the last 2 years ) found a better place that has respected, cared for, and respected my belongings other than Michelle's place of business. I am in customer service and to rate her 5 stars would not do justice to how this woman has helped me. PUBLIC STORAGE at this location is tip top !! Thank You Michelle !
I didn't mean to forget Rebecca's kindness and always willing to help when I need something answered. This location has made it easy for me to trust that my belongings are safe at all times and the staff there really does care !
Rebecca is always helpful and amazing
Rebecca was so helpful and knowledgeable. I definitely recommend using public storage just for her help!!
First time I have used storage of any kind. Rebecca, at Public Storage, has done a commendable job of guiding me through the process. She is a wonderful lady and is essential to the success of this company.
Wonderful support, friendly staff, clean facilities
Great service!!! Everything was taken care of perfectly! Would recommend to everyone.
Rebecca is great, she’s very clear and concise explaining every detail. Great place for storage!
I can’t help to add more to this review, but the way Rebecca helped me to put a stop to my rent for the unit says wonders about this place. Keep up the good work!!
Thanks so much Rebecca.
I love this place!! Rebecca is the nicest most personable / perfessional. This staff awesome!!!
Really easy using the online application process walked right up to my unit and the lock was waiting for me inside.
Didnt really like the location of my unit and I wish it had more accurate sizing online I wouldve went a tad bigger.
Very nice greeting and smiles every time I see her. She even called me to tell me that I had locked my unit without sliding the plate to locked. I was in such a hurry I hadn't noticed it, who knows what could have happened. My thanks to her for how she does her job. Again, many thanks to her for that call!!
Rebecca is by far the best customer service provider I have had in a really long time. We ran into an obstacle while filling out my paperwork, and not only was she patient with me and helpful, she was extremely knowledgeable and had answers to all my questions immediately. I would highly recommend using this location. I appreciate her....
Update: I absolutely love Rebecca, not only was she very prompt about reminding me when my units due date was approaching, she even helped me find a more affordable unit based on the things I had in storage. If you have the opportunity to get a unit from her, I promise you will not be disappointed. I wish they had more stars to give her for customer service because 5 just doesn't seem like enough. Thank you sooooo much Rebecca.
Rebeca si vary helpful and im happy with Her servicié rebecca is atila nivel and helpful
Rebecca was a kind and courteous employee. I'm new to the area and she made me feel welcomed.
Rebecca is extremely awesome! I just wanted to take this moment to say THANK YOU! You went way above and beyond for me! Assisting me in ways you couldn’t even imagine just by being kind and caring! Public Storage has no idea what they have in you and should be paying you what ever you ask for!! It’s an amazing feeling to know a stranger who owes me absolutely nothing cared enough about me to go the extra mile! Rebecca I cannot thank you enough!
Manager went above and beyond.
This public storage manager Rebecca does a very good job. She help me with all my questions and maid sure I was ok with my storage and if I had any problems or more questions just to let her know.
Rebecca was incredible and answered all of my questions
Rebecca is a fantastic manager! My husband and I have utilized a number of storage facilities; she is friendly and available. When we moved in, she "checked in" with us to make sure all was going well--a lot of stuff. Security there is NOT a joke, unlike some other places. 4 thumbs up, WAY up.
Love it rebecca was great and amazing.
First off, I didn't realize how lucky I had gotten picking the location that I ended up picking until it was time to move in (I signed up for the unit online from a different city). The unit was the perfect size and fairly priced for what I needed and it was very easy to access and move in my belongings. There was a lock and information regarding the insurance waiting for me in the unit.
Rebecca has been absolutely fantastic with the whole process. I have dealt with her on three different occasions now and every time she has been extremely friendly and informative. She has fully answered all of my questions without hesitation and provided top-notch customer service.
I have had to use storage units many times in the past and nobody can hold a candle to the level that Rebecca is on. Public Storage, this girl deserves a pay raise and hearty congratulations for her exemplary work!
Rebecca's wonderful!!
She's the best!!
Rebecca’s service was great overall service is great
Great communication and service
Great service! This place has all your questions and needs! Rebecca has been most helpful!
Rebecca has been extremely helpful with finding the right size unit to giving me information that will make my move much easier.
Rebecca explained everything clearly and was very pleasant and helpful.
I had a great experience in my time renting a storage from here :) When it was time to close up my storage, Rebecca was super sweet and helpful and made everything so easy. I would 100% rent a space from here again!
Convenient storage and super helpful!!
Great services, Rebecca helps a lot when you have questions
Rebecca was very friendly and helpful with all of my questions!
Rebecca was great and helpful I will definitely store with public storage again because of her
Rebecca is awesome very good customer service a great asset to the organization
Always great service when I come here. Safe and clean property. Extremely helpful on my move in day. Walked me through the process step by step! Thank you!!!
Excellent customer service. Very clear communication about procedures and rules of unit property. Made it very clear my things would be safe, and helped me to identify the proper size storage unit for the best price for me to be able to use with ease.
Update! It is now April 18th and I am still receiving 5 star service from Rebecca!!! Very grateful for her customer service skills!!
Location was the main reason for renting at this Public Storage. Pricing is fair. Property is clean and well maintained. Managers are friendly yet professional. I would definitely recommend this location to family and friends. Ask for Michelle and Sandie. Update, still getting amazing service from Rebecca after renting here for 3 years.
My experience at the storage was great the employee Rebecca was friendly and helpful
Rebecca is amazing!!! She made moving in and out so easy and explained everything clearly. I highly recommend this storage.
From the day I rented my space untilthe day I moved out of the unit, the manager of the busines was nothing short of amazing. She made it a point to contact me right away when I was first trying to rent the unit and when I moved out, she was incredibly helpful. I would reccommend this location to anyone considering renting a storage space, it's difficult to find people that actually care, and this is one of those places!
Rebecca was amazing!!!! this place is great.
Rebecca was awesome and helped me with my out of state needs with my bill pay. Come see here she rocks!!
Rebecca is extremely helpful knowledgeable and very customer service oriented always willing to go out of her way. A++
Rebecca was super nice and helpful! Plus with this storage facility they have app support with hands free access through the app. Love that!
Rebecca was very helpful in getting me a rental. Got me the right storage for my things. Thank you very much Rebecca!
I stopped by this location Lindsay/Baseline on 2/15/22 to pick up some items from our unit and was met by an incredibly friendly young lady. She was able to answer all of my questions about my account in detail and I just wanted to give her a shout out! We’ve used this location for years now on and off and have always been impressed with the cleanliness of the facility itself and the competency of their employees.
Above and beyond customer service! 5 plus stars!
Service has been really great at this location. Rebecca has been awesome!
I have had a really good experience with my Public Storage property manager. Rebecca was so helpful when I had trouble paying on time this month. She was also able to help put a hold on the increase coming up for six months! The increase starting in March is just coming at a rough time and with Rebecca’s help I can get back on track with my payments! Thank you Rebecca!!!!
Rebeca was great in lowering my unit price. I express how I was thinking of finding a more affordable storage. She right away went back to her office and then came back and told me what she had worked on and lowered it down $60.00. Thank you Rebeca great customer service
Rebecca was totally awesome in helping me today.
Rebecca provided really good service. Very calm and friendly demeanor. She is really professional and courteous
Met with Rebecca and she was extremely helpful and quite entertaining during the sign up process. Definitely come here
Rebecca was awesome. The system had some issues but she took care of us.
Awesome experience. Pricing and expected.
Have great service when come to pay Rebecca gives me very good
Rebecca was very pleasant and willing to help me immensely. She had wonderful communication and customer service. I would recommend this storage unit organization to a friend.
Rebecca's the best!! SUPER friendly and straight to the point. I would highly recommend her and this public storage!