Damien was the Best person I have ever met at any storage facility kind patient willing to work with you. He waited after hours to make sure I was able to open my storage and get inside, even though it was clearly the time to go home he goes beyond and beyond of any staff member I have ever met at any store facility I’ve ever rented at. You should rent here and talk to Damien. He’s the type of dude that’s gonna get it done for you.
I rarely make review nowadays, but I’ve encountered a poorly handled situation with the property manager, here’s the story.
I scheduled my move out at the last weekend of September. Since my storage is on the third floor, I figured to choose the unit near the elevator. When I tried to move my stuff out on the weekend, it turned out both elevators broke. My contract will end before next weekend arrives, so I asked for a couple of weekend extensions to make my move. I wasn’t available the immediate weekend after so I needed another weekend to do so. I made several attempts to contact, calling, talking to staff onsite, and online chat with an agent. But they all directed me to a property manager who never showed up.
As you’ve guessed, I never got that extension or any sort of compensation and had to carry all the heavy boxes through stairs, almost injuring myself while carrying them due to steep stair steps. I would not recommend Public Storage due to the way they treat their customers. The staff onsite were friendly and tried to help, but the management is horrible and will not give you the help you need.
What others said about the rat is true, I do have an item for bites from a rat. Thankfully, the stuff I brought back didn’t have dead rat in the box (or an alive one)
Moral of the story is try to get first floor storage regardless of how far it may be, pushing a cart is way easier than carrying them through stairs in the likely event elevator broke (1 almost always went out when I was there, there’s only 2 onsite). Property manager will not help you, you’ll just have to figure stuff out yourself.
Dameian helped me set up my account
Very n8cw and helped a lot
She was so helpful, professional, and super sweet when we transferred our unit to the next size up!
Friendly, knowledgeable staff, clean facility and overall great experience!
I’ve rented at this Public Storage location several times because of the outstanding staff. Dameian is always knowledgeable, professional, and genuinely helpful whenever I have questions or need assistance.
The guy in the office was so helpful answered all my questions and show me how to pay online.
Dameian is always helpful and super knowledgeable. Thank you for providing great customer service.
Damien is very helpful with move in
Great experience. Customer service was excellent. Would recommend
Beware I would not recommend anybody to use this place I had damage to the main door of my unit I was never contacted but when it was time for a payment my phone rang rats got into my unit and destroyed my California king size bed and at least $15,000 in property was destroyed a slap in the face with the policy for the damage was offered BEWARE!!!!!
Great service, gentlemen who was in the room is friendly with really nice eyes.
Dameian helped us out SO MUCH on move out day. He was so friendly, so supportive and made the process so much easier. So grateful to have had him help us out on this day!
Dameian- best service and friendly
Had a great experience moving things in for storage! Very easy with all the helpful guidance
I visited the facility to get information on obtaining a storage space. The representative I spoke with Ms. Watson was professional, friendly and very informative about every question or concern I had. I appreciate that she was patient and able to explain the policies and fee structure. Great customer service!
I had an extremely positive experience with the general staff, including Otto who is not usually at this location. She was not only helpful, she was professional and cared about me as a person.
Otto was helpful to the point she recommended something to help quit smoking cigarettes. She is amazing and valuable, and an asset to the company.
The hours are horrible. If you have a 9-5 job, good luck trying to access your belongings.
Damien needs training on how to interact with customers. Very poor customer service and emotional/dramatic responses to customers. As someone with 18 years of customer service, I know that when dealing with customers, you try to come up with solutions and show empathy and understanding to customers, not get emotional as if you’re the one being inconvenienced. I will never patron public storage in the future.
Great service by Dameian today.
Always a smooth experience. Friendly location. Great staff!
Damiean is very professional & the property is always clean
Dameian helped me find my unit
I’ll give a couple of stars for the location and convenience of that, but many other things are lacking here. I know it’s a storage facility and this one is particularly older, but this place looks like it hasn’t been cleaned in decades. Also, I’m wary of the wooden flooring in my unit which looks like water damage could be a concern. Lastly, the access hours are WAY TOO RESTRICTIVE. Come on guys, Extra Space Storage lets you access until 9 or 10 pm. This place on weekends shuts it down at 5pm and 6pm all other days. People need more time to access their stuff or move stuff in without constant reminders of closing time! Wish I would have just paid the extra money and went to Extra Space or further out to Life Storage.
Update: 1/18/26
This place has gone severely down hill this past year. We have had negative experiences with almost every staff person working here. They started locking up the carts and you have to give your ID to borrow one. Annoying, yes, but not the biggest deal if that was it. But the real problem is that half the time nobody is there to take your ID and rent you the cart so you have to make do without one which can be incredibly difficult depending on the task. A few months back, we got stuck in the janky ass elevator with another patron and had to call the fire department to get us out. Turns out the elevator hadn't been inspected and was out of date. We have showed up many times to bad attitudes from staff making it clear that showing up at 4pm when they close at 5pm is simply unacceptable in their opinion. It's hard enough to make it to our unit here when they close the same time out workday does, so the extra rushed attitudes from staff is very unappreciated. Today took the kicker though which is what made me post an updated review. The staff person today (1/18/26) came up to our unit at like 4:55pm (we had lost track of time moving stuff out of our old unit into our bigger one). She said "idk if you know this, but we close at 5pm. If you get locked in here you need to call the 1 800 number." My husband let her know we were just gonna take the loaded cart to our bigger unit to unloas and then we'd be out. She just said "okay well it's closing at 5" and left. While my husband finished taking the cart our unit I ran down to move our cars out of the lot so they wouldn't be trapped. I was barely to get both cars out before the gate locked permanently. I saw the staff person leaving a few minutes before 5pm without a concern or even a word to me rushing to get cars out. Luckily I waa able to pull my husband's car out in time, but it would have been a complete nightmare had I not been successful. The staff person could have done a few things to improve this experience. Firstly, if she noticed it was getting close to 5 and we seemed unaware, she could have given us mpre than a 5min warning to get out. We had a load of stuff on the cart by then and really had no other options for getting out quickly. If I had been alone, there is no way we would have been able to get our cars out without having to leave a car full of stuff in the middle of the hallway. Secondly, she could have been kinder rather than pretty much threatening us that she was going to lock us inside the public storage building. This attitude is consistent across all our visits where the staff working make it seem as though our presence is an inconvenience to them. Lastly, she could have offered to assist when she noticed I was trying to get the 2 cars out of the lot in time by offering to hold the gate open (it's motion sensored) or retyping in the code for me so it would reopen quickly. Something very simple that would have conveyed some level of compassion or consideration for me as a patron of the business or just generally as another human being. After this, we are ready to leave this unit and switch. There are many storage options across the city and this one is not worth the bad customer service. We've kept it this long since it is the closest to our home, but we can longer make excuses for the terrible experience. Especially when the units are not cheap (7.5x10 $109/month and $125/month for the larger one). We will be transferring as soon as possible.
We've been storing here for about 5 months and have had a great experience. No bells and whistles, just simple affordable storage with kind employees. We arrived at 5:02 today ( Saturday 3/16/25) aka 2 minutes after close. The gentleman working was kind enough to let us run in really quickly as we just needed to grab our dogs kennel from our unit. Saved us so much time and hassle by doing this for us! Today was one of those days where everything that can go wrong does. Very grateful for his kindness and compassion because it turned our whole day around.
Crystal, helped make my experience Nice and smooth!
Thank you Otto for the wonderful service! Public Storage always leaves me with a good experience.
Damien shows excellent customer service and goes above the call for us.
I had an issue and had to speak with the manager. Dante was friendly, knowledgeable, and helped get my issue resolved right away. The next time I need to use a storage location I will definitely be back.
Renee was great she help me with all the answers that i had. Her customer service was very good
The lady at the front desk was very very helpful. I was carrying some stuff out and she opened the door for me. I really appreciated it.
Hello public storage I want to recognize one of your employees Renee she is just a gin and she has very professional she's very professional and very accommodating in anything that I asked of her she is to be commended she's worth her weight in gold I am so appreciative of her thank her every time every chance I get your employees have the same have the same person personalityas Renee I am so appreciative of Renee once again my name is Rosali nd
gray and I am a customer of your of your agency or your company and I am forever thankful
I’d like to give a huge shout-out to Erica and Heather at CubeSmart in downtown Baltimore, right behind Mercy Hospital. Their sunny attitudes and commitment to cleanliness are just delightful! And thank goodness they booted that tenant who thought my lock was a petting zoo! Seriously, if you’re leaving negative reviews because you’re breaking into other people’s storage units, maybe you should rethink your life choices. Cheers to Erica and Heather for keeping us all safe and happy!
No More Khiary
Great service from Damien thanks
Renee was very pleasant to me when I spoke to her in regards to renting and she was very patient and explained everything to me in good details.
I must say given the location i did not expect to receive such polite, professional, and friendly service. Thank you Renee for going the extra mile to make sure i understood the process.
Renee and Damian great help
Bought a unit from this location and the staff was amazing, crystal was so helpful and so sweet, we had to come back a second day to grab the rest and they remembered us and were just as nice. Definitely recommend this location
I was there to assist with a move in. Crystal was so helpful and accommodating during this process. She was very pleasant and calming with this stressful situation
Great storage and customer service!
Great experience from crystal and damien very friendly workers
Everyone was respectful and helpful with my visit here
Dameon and Crystal were very helpful for my visit
The lady that worked there was really helpful
Crystal and Damien gave me the best customer service...Very patient and willing to assist...!!!!
Damian helped me with having a recent stroke he was a huge help
To start off I would like to say the young lady that works in the front office was super helpful yesterday on my visit there. Thank you so much Crystal for all your help
Today was my first time at public storage 842 Hillen St. The front office attended Crystal provided excellent customer service and she was very helpful to my needs. I would definitely recommend my family and friends to Public Storage.
I'm at the Hillen Street location & they are really accommodating & helpful
Always great service when dealing Dameian
Definitely the most convenient!! Works well to make sure it’s a hassle free experience.
I would not recommend this storage company to know one I called told the lady I needed the lock pop cause I lost the key in need to buy another one woman set me up with a 9:30 appt to meet someone there to cut the lock get there young lady rude telling me the customer service don’t no what they talking about all calls are recorded in I have a master disc lock that need a grinder saw n I dint have that but everyday I’m getting text messages emails and phone calls stating they’re gonna put my stuff up for auction bill is paid in full so why I’m going up for auction why I can’t get my belongings then I was told I had an option to fill out a request once again young lady they dint have none cause they don’t do that then When I was on the phone with customer service I had them call over young lady at the desk but not answering thou then they tell me if I fill out the paper it’s gonna take two weeks for them to cut it and imma have to pay Jan rent or my stuff will be auction off Feb but in order to get my stuff YALL have to cut the lock so why can’t the lock get cut so I can move my stuff out and called the lock smith they told me $150-$200 someone wasn’t train well or hung over because I’ve called ten time each person gave me different answer if I come with my own tools and something happen to the gate I’ll have to pay for that tooo should’ve called the police to
The unit but imma contact a few more corporate places to see so I’ll have a empty house no Christmas dinner or tree cause it’s all in storage in they won’t let me get it it’s givng they been and my unit stealing
Wonderful service from Damian I was nervous and the process was smooth
Great experience dealing with Damien. He confirmed my reservation, guided me through the process . Highly recommend using this particular location. Damien is the best! 📦 🛻
Staff was very nice and welcoming, helped me figure out which units would be best for me and my personal items. Facility was clean and well kept. Definitely will recommend!
The property managers here are super helpful! I’ve been here a few months and have had no issues! Just wish they were open later!
Went to this location to inquire about storage and the young man was very helpful. He also was very knowledgeable about each unit on the property.
Dameian helped me so much with all of my moving needs. His kindness did not go unnoticed. He is the definition of customer service!
Dameian is truly worthy of these 5 stars. He goes far and beyond his call of duty( when no one else does) to make sure his tenants are taken care of. I have been here two years and he is still the same!!!!
Dameian is always pleasant when I visit this location to make the monthly payments for my parents. I look forward to coming inside to see him. He keeps this location nice and clean😁
Ms.Renee has great customer service
She was extremely helpful, I appreciate her assistance.
Dameian was a big help. Was struggling on picking a unit size and he broke down what would work best for me. Got me in and out fast too
I had to wait 20 mins before someone showed up and when I got there it was a man already waiting and he had been there longer than I was. The young lady that helped me was friendly and kind. The building it self is outdated elevator don’t work you have to wait for an attendant to give you a hand cart and that’s after you give them your id to hold while you are using it. Dumpsters have chains on them so you can’t use them. They charge for a lock even if you have one and they just refund you the price of the lock. I know I will only be using this for about a month so I’m not too concerned.
Dameian helped me with with my move in no complaints
I recently had an extremely disappointing experience with the service here. First off, they charged me for the next month’s rent, since I moved out on July 1st instead of June 30th, which I understand is part of the policy I signed. But what they also charged me for was for insurance on the unoccupied space for the entire month as well, even though I had taken out all of my belongings on July 1st before 10 am. It is a scam to charge me insurance for the whole month in which I don’t have anything stored and was moved out on the first day of July before 10am. Typically insurance is applied on a daily basis, not monthly! This is unfair and feels like a blatant money grab.
Also, there was no unlocked bathroom available during their stated working hours, which is extremely inconvenient when I have movers working there all through the morning hours. To make matters worse, there was nobody present to assist during their advertised 9-5 working hours. On the rare occasion that there was anybody there, the two individuals working chose to take a lunch break right when I needed assistance, insisting that they needed to take the break together and that we had to wait till they were back. When we were first moving all of our belongings into the storage facility, we needed assistance on what to do and where to store our stuff. We had movers (who are charged by the hour) help bring our things to the storage unit. However, when we arrived, the two workers went on a break and had us waiting for an hour which also added a charge for us with the movers. Overall, my experience here was very bad due to their lack of service and unfair policies, and I will not use public storage anywhere, any time and would not recommend them to anyone.
The representatives there especially Renee, friendly, kind, curious and gives you a full walk through. She even made sure I knew how to use my access code and walked me to my unit. 🤩👏🏾
Damian help me today and gave great service. Helped with my move in
Damien is a great and knowledgeable manager
No carts available and no one at the desk to get help for at least 30 minutes while I was there.
Worked with Damien setting up my storage rental. He was very helpful and answered all my questions.
Worked with Damien and he help process my transfer and save me money
Mr Damein has been very nice to me over years I have been here
Shout out to Dominique! Thank you so much for your awe-inspiring customer service. You are the definition and example of great service. My Mother has a hard time understanding how things work but she took her time to explain things to her and I love it. Once again thank you!
Great location Excellent customer service by Dominique in the office. She went above and beyond to answer all the questions and concerns I had highly recommend.
Great service, very friendly and helpful property manager. Storage units are clean and spacious. Very happy with my experience!
Great Facility the manager is very knowledgeable
Terrible experience, I had my unit for over a year and they increased the prices twice in a year from $118 to $139 to $180, ($62 increase) without providing any additional space or services. The building was freezing in the winter and sweltering hot in the summer and the property manager was never at their desk to assist. I called in advance about cancelling my unit and was told if I removed my items on the 1st of the month, I would not be charged for the month. I received a charge for the entire month on Sept 2nd. I called customer service to get my money back and they said there's nothing they can do. Worst service and experience ever. DO NOT USE this company
I waited over one hour for a property manager because my key was lost and no one ever showed up before closing. Going to another location wasn’t an option because I no longer live in this town and had to leave before 5pm. I called 3 times around 2-3pm and left voicemails with no response. The bathroom was locked and smelled like weed right next to it. I ubered from bwi and wasted my money and time. Important stuff is in my unit that I really needed like my medication, my clothes and important documents I needed before I left. I want my stuff out of this location ASAP. Another lady was waiting an hour before I came to give her access to the building. She kept asking if I worked there. Unprofessional and just don’t care about their customers.
Excellent service! I set up my unit online and had to move my entire apartment out into this unit. Sadly I ended up being here past closing (but several minutes) twice in a row but Dameian was extremely helpful and courteous. He made sure we had a cart and were able to get everything into my unit!
Dameian helped ne and answered all my questions
Dameian is amazing and genuinely an asset to this location. Always willing to help and work with you on any occasion.
Great storage facility! Damian got me set up with an awesome first floor storage room and has been nothing but helpful since. Excellent service.
Great place, just what we needed. Kyaliah gave us a tour and was super helpful
Dameian helped me everything went well
Early morning access has been unavailable for over 6 months now due to their broken automatic gate so if you’re needing to access the unit before business hours look elsewhere.
Kyaliah helped me gain access to the building with great customer service! Great business!
Kyaliah gave me great walk thru of the property! Very pleased and looking forward to using this storage facility to secure my valuables