Public Storage Self-Storage Units at 842 Hillen Street, Baltimore, MD
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Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 7:00 AM - 6:00 PM
Sat-Sun 7:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Office Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 7:00 AM - 6:00 PM
Sat-Sun 7:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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5'x5'Online only price$ 27/moSmall 5'x5'- Upstairs/elevator
$ 27/mo $36Best Price Label -
5'x10'Online only price$ 31/moSmall 5'x10'- Upstairs/elevator
$ 31/mo $42Best Price Label -
4'x11'Online only price$ 42/moSmall 4'x11'- Inside unit
- 1st Floor
$ 42/mo $56Best Price Label -
7.5'x10'Online only price$ 46/moMedium 7.5'x10'- Upstairs/elevator
$ 46/mo $61Best Price Label -
8'x13'Online only price$ 51/moMedium 8'x13'- Upstairs/elevator
$ 51/mo $68Best Price Label -
10'x13'Online only price$ 67/moLarge 10'x13'- Upstairs/elevator
$ 67/mo $90Best Price Label -
10'x10'Online only price$ 72/moMedium 10'x10'- Upstairs/elevator
$ 72/mo $96Best Price Label -
10'x10'Online only price$ 72/moMedium 10'x10'- Upstairs/elevator
$ 72/mo $96Best Price Label -
10'x15'Online only price$ 81/moLarge 10'x15'- Upstairs/elevator
$ 81/mo $108Best Price Label -
10'x10'Online only price$ 86/moMedium 10'x10'- Inside unit
- 1st Floor
$ 86/mo $115Best Price Label -
15'x13'Online only price$ 98/moLarge 15'x13'- Upstairs/elevator
$ 98/mo $130Best Price Label -
13'x15'Online only price$ 125/moLarge 13'x15'- Inside unit
- 1st Floor
$ 125/mo $166Best Price Label -
10'x20'Online only price$ 136/moLarge 10'x20'- Inside unit
- 1st Floor
$ 136/mo $181Best Price Label -
15'x20'Online only price$ 287/moLarge 15'x20'- Inside unit
- 1st Floor
$ 287/mo $382Best Price Label
Nearby Self-Storage Locations
Self Storage Near
1415 Russell Street
Baltimore
MD
21230
Self Storage Near
1541 Ridgely St
Baltimore
MD
21230
Self Storage Near
2600 North Charles St
Baltimore
MD
21218
Self Storage Near
4215 Shannon Drive
Baltimore
MD
21213
Self-Storage Near Baltimore
Resources from the Help Center
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See what fits in different storage unit sizes
Baltimore Self Storage on Hillen Street and Orleans Street in Penn-Fallsway
Baltimore self storage solutions are available at this Public Storage location on Hillen Street, off I-83 in the heart of Downtown's Penn-Fallsway neighborhood. If you're living the busy urban lifestyle and need a place for all your extra stuff, Public Storage has over 630 storage units in a variety of sizes and configurations.
Small 5x5 and 5x10 storage units allow customers to store bikes and scooters for getting around town, skateboards, out-of-season clothes, and old books. Anything you don't have room for in a loft or condo, we can take.
Need more space than that? Then our 10x10 storage units can do the job. They're large enough to fit the equivalent of a one to two-bedroom apartment, giving you plenty of space if you're in-between residences or storing items for a loved one.
And if that's still not enough space, try our large 10x15 storage units if you need to move the contents of an entire house, including oversized items like couches, beds, coffee tables, bookshelves, and more.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 414)
No carts available and no one at the desk to get help for at least 30 minutes while I was there.
Damien is a great and knowledgeable manager
Worked with Damien setting up my storage rental. He was very helpful and answered all my questions.
Worked with Damien and he help process my transfer and save me money
Mr Damein has been very nice to me over years I have been here
Dameian is always pleasant when I visit this location to make the monthly payments for my parents. I look forward to coming inside to see him. 😁
Dameian is truly worthy of these 5 stars. He goes far and beyond his call of duty to make sure his tenants are taken care of. I have been here two years and he is still the same.
Charlesmont apt
Decent experience
Shout out to Dominique! Thank you so much for your awe-inspiring customer service. You are the definition and example of great service. My Mother has a hard time understanding how things work but she took her time to explain things to her and I love it. Once again thank you!
Great location Excellent customer service by Dominique in the office. She went above and beyond to answer all the questions and concerns I had highly recommend.
Great service, very friendly and helpful property manager. Storage units are clean and spacious. Very happy with my experience!
Fair
Great Facility the manager is very knowledgeable
Terrible experience, I had my unit for over a year and they increased the prices twice in a year from $118 to $139 to $180, ($62 increase) without providing any additional space or services. The building was freezing in the winter and sweltering hot in the summer and the property manager was never at their desk to assist. I called in advance about cancelling my unit and was told if I removed my items on the 1st of the month, I would not be charged for the month. I received a charge for the entire month on Sept 2nd. I called customer service to get my money back and they said there's nothing they can do. Worst service and experience ever. DO NOT USE this company
I waited over one hour for a property manager because my key was lost and no one ever showed up before closing. Going to another location wasn’t an option because I no longer live in this town and had to leave before 5pm. I called 3 times around 2-3pm and left voicemails with no response. The bathroom was locked and smelled like weed right next to it. I ubered from bwi and wasted my money and time. Important stuff is in my unit that I really needed like my medication, my clothes and important documents I needed before I left. I want my stuff out of this location ASAP. Another lady was waiting an hour before I came to give her access to the building. She kept asking if I worked there. Unprofessional and just don’t care about their customers.
Excellent service! I set up my unit online and had to move my entire apartment out into this unit. Sadly I ended up being here past closing (but several minutes) twice in a row but Dameian was extremely helpful and courteous. He made sure we had a cart and were able to get everything into my unit!
Dameian helped ne and answered all my questions
Dameian was an exceptional property manager. He guided me through the entire process and informed me of my best options. He was also very patient with me.
Dameian is amazing and genuinely an asset to this location. Always willing to help and work with you on any occasion.
Great storage facility! Damian got me set up with an awesome first floor storage room and has been nothing but helpful since. Excellent service.
Great place, just what we needed. Kyaliah gave us a tour and was super helpful
👍🏾
Dameian helped me everything went well
Early morning access has been unavailable for over 6 months now due to their broken automatic gate so if you’re needing to access the unit before business hours look elsewhere.
Kyaliah helped me gain access to the building with great customer service! Great business!
Kyaliah gave me great walk thru of the property! Very pleased and looking forward to using this storage facility to secure my valuables
Damien has been assisting me prepare my move months! There's no question I'll get amazing service and a warm disposition. He isn't an employee, he makes this location and it was an amazing experience interacting with him😊
Damien at the Baltimore facility on hillen street was professional and courteous and should be a great member of your general manager yeam
Great service by Dameian
Kyaliah was wonderful with helping us with a difficult situation. Customer service was A+!
I need a truck and driver to get my belongings to the unit does as nyone know of some one.?
The young man in the office Damien was very nice.
To day Charles help with a transfer to a smaller unit to save money to keep the rest of my belongings. Good customers service
Thanks for all the help J
Charleswas magnificent, helping out with my wobbly cart full of clutter. Great customer service!
They will steal from u
My move in was great, the unit has been fine and Dameian the site manager continues to be extremely helpful.
Damien was a real help to me, thank you
Charles was amazingly helpful. He reached out to me before I even went to check the place to confirm some info. Then when we got to the storage, he made the process incredibly easy. Customer service is awesome, glad to store here.
My move in with Charles was very good a really nice guy with very good customer service skills
Great help here at the location
Really smooth move in experience! The office really gave me clear instructions and help. The space is clean. Recommend to check it!
Dameian helped me around when I first moved in. Overall he was very nice.
Very professional and work with you . Down to earth, appreciate the help.
This was my first experience using public storage because my apartment was not ready yet. I was new to here and had troubles reserving a unit but Charles was so kind and extremely helpful. The service was excellent. Thank you Charles.
John C. was so helpful during my move in! I had messed up my online reservation, and he helped me sort it all out and still move in on time.
Facility is clean, well secured, and convenient for city residents. Damien is welcoming and helpful. There’s plenty of street parking, and a locked lot.
The manager Charles was the most helpful man EVER! REALLY made it easy renting a space! Thank you, Charles!
Mr. Charles was absolutely helpful and kind. It is the little things that matter when you’re going through a stressful process. Wow, what a pleasure it is having my belongings stored here! Thank you, Mr. Charles!
Damien is amazing! Damien was so helpful and helped me every step of the way and answered all of my questions. He made my experience great. I am so thankful for him. Please give him a raise!!!!!!!!! He really deserves it.
Damien exceeded the expected with exceptional service. He is genuine and polite, knowledgeable and patient. Good customer service is rare these days. He made the process smooth and stress less. Thank You and Give him a big raise!! Vacation!!! something!!! He is professional!!
Damiean made my experience here amazing. Convenient location and great management
Damian help me he had a great attitude. So professional.
Dameian is awesome 👌
Best service ever!
They were very helpful and professional. 10/10 service. Would absolutely recommend this location
The staff was highly professional and accommodating. I would definitely use this facility again when needed.
Worked Dameian eaay process
The Sales Representative Dameian was very helpful and professional he made sure I got the best service there is I recommend going to this location and dealing with him
Damian was a Great help
Everyone at this location was so helpful and turned a horrible day around. Moving cross country from California and the movers showed up unexpectedly at 9am a week early (my apartment was not ready yet). After a quick search, this was the closest location. Mr. Charles walked me through the process, showed me multiple units to ensure I had enough space, and advised me on renting a unit for a short period of time (just until my apartment was ready). The movers just threw our stuff in the space instead of strategically placing (after they verified it was more than enough space). We ended up not being able to fit our beds and a couch in the unit (they should have put those in first). Mr. Charles saw us struggling and immediately came to help. We ended up completely rearranging the space and everything fit perfectly. He was so accommodating and helpful.
The team is always super lovely, friendly & helpful, and the manager (Mr Charles) in particular has always done everything possible to provide a truly seamless service. In short, they've been an absolute god-send. Thank you Public Storage team!
Dameian provided exceptional customer service.
Spoke with Charles at Hillen Street looking for a less expensive unit. Instead of moving, Charles was kind enough at his suggestion to get me a discount on the space I already have on Russell Street. What a great example for others to follow. Thank you Charles.
Damien was extremely helpful and it made everything run smoothly. He's the best!
Dameiqn is Alway a big help good service
Great service from Damian today
Damien gave good service and courteous
Excellent customer service. Very respectful, understanding, and helpful.
Charles was a Blessin to me help me with my storage today with no problem
Had a great experience with Charles he is very hands on and very knowledgeable of the business. He help me get everything I need to move and gave me great advice to moving my items in my storage.
Dameian ,and Charles were very nice
I am surprised by the high rating on this place. A quick look indicates that majority of these reviews are by people who only have 1 or 2 reviews on google which indicates that they just might be fake. My wife and I had a poor experience at this facility today. It was cold and windy, and Damien insisted that we use the small side door instead of main door because he claimed it was cold outside. Using a smaller door was a huge inconvenience for us and slipped and fell - all so that Mr. Damien could feel warm and cozy inside his cubicle!
A few months ago, when I moved in, Charles was very helpful, the facility was very clean, and the contactless move-in process went very smoothly and quickly. Last week, when I closed out the unit, Dameian was extremely helpful, efficient, and polite. STRONGLY recommend this location.
Great service!
Charles is amazing with his customer service which is a rarity these days. He is very helpful especially when a keep forgetting my unit number and how to get to it. He walks me to my unit with no complaints. (Edited)I'm still here guys and they are amazing!
Charles was the absolute best!! He took very good care to make sure that I was able to find my unit easily and walked me through everything!
Ms. Syreeta was awesome and very pleasant This is my very first time having to purchase storage unit and she was very helpful funny and positive her energy is very well needed. I'm just meeting her and I went to be apart of her life just from this one time meeting .. very beautiful and and important part to the company ❤ ♥ SHE'S AND KEEPER!!
Dameian was awesome
I’m currently living at home in New York .Due to COVID I haven’t been able to return to Maryland to gather my things .I called left a message expressing the anxiety of not knowing my things are safe .Charles not only called me back but stayed on the phone with me while he physically went to check on my storage unit . Amazing customer service he provided empathy throughout the whole ordeal .
Damian helped with my move in
I absolutely loved using this storage unit facility! The employees are so SO kind and helpful! I knew my things were in good hands from the moment I got there. Great, very friendly, welcoming environment. I would like to specifically thank Dameian for his help, he always made sure I had what I needed and was there to answer any questions I had. Highly recommend to anyone looking to store their things! Would absolutely use again if ever I am in need!
How can i pay my bills
I really appreciate the hospitality I received from Charles and Damian Especially Charles for letting me move my Stuff in their a hour after closing definitely RECOMMEND.
I Always get good customer service the guy's at this location $$$$$
Very professional,courteous.
Charles and Dameian always give great service 5 stars
Charles always give me good customer service when I come to the store
Friendly clean customer service is awesome s/o to mr. Charles he made everything go fast and smooth
Great service friendly staff
Excellent experience with Charles and Damien. Both guys very helpful with registration process.
Charles and Dameian always give great customer service. Helped me with my gate code today
Charles was real nice and help me with my rental nice customers service
Charles been great 4 years if mr ed could tell u god bless mr ed soul but charlse is da best man 4 da job he doing great human service
Customer service is very good Charles location is always clean
This storage facility is very well operated! Charles and Dameian are pleasant, professional and run a tight ship! Although the facility is not climate contolled, they know how to open and close doors to keep the temperature moderate, even in 90°+ heat. Well done, gentlemen!
Great customer service helpful staff
Man, we arrived at 20 minutes till closing, from Virginia and Damien took care of us. I am so grateful. He let us move everything onto the loading dock and roll down the door. We were still getting everything into the unit almost an hour after closing. I really appreciated the hospitality. This place gets 5 plus 5 stars from me. THANK YOU!!!
Damiean was awesome and very helpful! Made the move in process really easy
Charles and staff always greet me and remind me and others to wear the face masks during this time we’re in. I appreciate the facility and the convenience in the downtown area being close to work and activities. Thank y’all at Public Storage! Great storage for me in my transitioning and the pricing is reasonable!
Charles is a wonderful person who take Pride in his work me and my family were grateful with his service. Thanks again
Mr. Brad went out of his way to assist me with my issue. He stopped everything. I live out of state and thought I would have to make an extra trip. Mr. Brad fixed the problem and was polite and courteous. Thank you
Great place to rent
Charles and Damien are so great to work with that made my move in super easy and even went out their way to make sure I had the best deal awesome experience
Damien provided excellent service and walked me through the entire process. I highly recommend Public Storage, especially this location!
I would 100% RECOMMEND this facility for your storage needs. I needed last minute storage on a Sunday so I called public storage and found the Hillen St. location was open that they had space! I couldn’t believe it! I was able to reserve my space and got get my gate code electronically which was great given the COVID 19 pandemic. The manager on duty, Charles, was extremely helpful. I actually needed a larger unit than I’d requested 😅 but he was able to get me a bigger space without any fuss. Thanks to Charles my last minute storage crisis was everted! He was very kind (I was stressed but he remained calm and solution focused). I’m so grateful I found this storage facility! It’s located in downtown Baltimore, 5 mins from home, and it is on a street where there isn’t much traffic so loading/unloading and parking isn’t an issue. There is also a small parking lot! The facility has AC on the main floor, at least 6 moving carts, and it’s clean (not to mention everyone was wearing masks). I just wish the facility was open later than 5:30pm, but as Charles explained, COVID has changed their business hours slightly 😅.
Poor service. Not very clean
Charles was so polite and helpful! It took us less than 20 minutes to get loaded up and get our paperwork done, and the whole process was easy and convenient. Overall great service!
Great Place, great people, and great service. Never any problems. Rent a unit every spring semester for my cousin who attends a near by college. Dameian has been a great help every time. Location is close to the college so it’s a very smooth no hassle transition for when we move her out!
Damien at Public Storage on Hillen street was exemplary. He and his coworkers assisted myself and my mother during the loss of my father. They accommodated our needs and made it possible for us to relocate within a timely manner. I am grateful for their service and to Damien for his professionalism and compassion during this time. I highly recommend this location to anyone who is looking to relocate with ease.
Charles has very good customer service and polite got me in and out fast thanks again
Dameian did an amazing job checking us in. Had the right storage space and we were fully informed
I had a great experience overall . Charles went out of his way to be helpful.Thanks
My customer service today was very excellent they help me in every way that I needed
Dameian and Charles are super helpful at the location👍👍
my experience with charles was very quick and peaceful
My experience at Public Storage was great, the employee Charles was very helpful with his outstanding customer service.
Mr Charles was very respect he explained everything to me step bystep I'll give 100% Thank you so much
Rob is a very accommodating and is always here to help everyone.
The workers were very friendly and helpful great customer service skills. Would highly recommended this place.
I am very satisfied with the service at Public Storage. Dameian was terrific in explaining the process with accessing my unit and was always ready to lend me the cart to load my stuff up wtih. I give them 5 stars because they have great customer service, the unit was clean/elevators and equipment working fine, and Dameian was very knowledgeable with the process. I would recommend this Public Storage to a friend.
I had a very smooth transition into my storage space. The staff was very professional. I would recommend this storage space to anyone.
Dameian and Charles are awesome! They provided all options of storage sizes in detail to best fit my needs. They have great customer service skills and they are very humorous! I will definitely recommend this location to family and friends. Thanks for a great experience guys! You are a great team 😊💪🏽 FYI: The prices can’t be beat!
This is a wonderful storage...public storage employee - charles is a wonderful employee, he answered all my question and concerns... I would recommend this storage place to anyone....thanks charles
Work with Dameian and received excellent service for my first experience.
Charles was very professional and helpful. Would recommend this place to anyone who’s looking for a nice storage place.
Went today had a nice experience with Charles today he saved me $62.00 because I have made my payments already . A good guy
The employees here are very helpful & the unit we rent is a great deal for the money. I gave it 4 Stars. Would have been 5 but the temperature control needs alot of work. Thanks for making the renting process easy Charles. #1 Employees across the board.
Dameian & Drea were so friendly and so helpful. I had never bought a slef storage before and they helped me every step of the way. Drea was very friendly and informative and got me in and out. There was a time when I came to get a few things last minute and Damiean was very kind and still helped me even after they had officially closed. Thank you guys!
Process smooth and easy with Dameian
Damiean gave me excellent service highly recommended
Drea helped me. Did a great job
Storage location close to downtown B'more, 83 close by, also city link RD & YW. Cheap intro pricing, but NO climate control and no ceilings on many storage units. Current manager has done a good job improving what was a dump, but still needs to do a bit more to make it nice.
I am very satisfied with the service!!! Shout out to Drea she made the process seem like a piece a cake! She was very knowledgeable and put my mind at ease!!! Thank you so much for all you do!
Not the cheapest place in town but the staff are great and my stored items were always safe/secure.
The two employees that work at this location are amazing. Nice gentleman that makes me feel safe in a rough neighborhood.. ( they also helped me once when I did not have any other help.
Dameian helped me received good service
Damian and charles has very good customer service skills made my move in easy as possible.i will let other people know that public storage is a goog company to store your goods
Great Staff !!! Been valued Customer for a number of years !!! Recommended for anyone looking to store their valuables in a Safe/Secure environment !!!
I utilized this storage facility for a few weeks as I was looking for apartments in the area. Charles was very helpful in informing me of the various specials and equipment that would ease the process of moving my things into the units here. Overall I enjoyed my experience and would use this facility again if need be.
Charles and Dameian helped me. Good service provided.
Elevators always stink and only one work but Tiffanie is very knowledgeable and helpful. She explained to me why I keep having so much to pay in late fees because I swore they were getting over.
Great service and staff
Dameian helped me and was excellent 5 stars
Great services from Dameian
Dameian helped me with move in was smooth. Great help great price
Tiffany was very professional and extremely helpful and knowledgeable. She made things very easy
Worked with dameian very professional
Staff was very helpful and friendly. Would recommend
Damien was very nice and helpful. My furniture didn't fit into my new space so needed storage space last minute, otherwise, my furniture would've been left outside! He let me in very close to closing time and was very thorough in review of storage space and regulations. Saved my day!
Damien made me feel very welcome. This is a top notch facility
THANKS FOR THE GREAT EXPERIENCE AND A+ CUSTOMER SERVICE 👍🏼👍🏼👍🏼
Warm and welcoming customer service. Friendly and professional staff that made sure all my questions were answered.
Dameian and Charles are great and very helpful
Very friendly & helpful...I love this place ..they are AWESOME Dameian & Charles are GREAT
Dameian and Charles gave good service with my sudden move
How long do i have to pay the storage
Charles was so wonderful & respectful. I give him 5 stars.
Had an unpleasant experience with the insurance company but otherwise satisfied. Charles is an excellent property manager. Would give a 5 star review just for him!
Charles was such a professional and great help.
Damian helped me and was straight forward
Excellent customer service Dameian was great he explained the process very well if you’re looking for a storage place check this location out
Goodafternoon do you know how much the storage cost
I want thank Charles for his generosity and great customer service. He went above and beyond in making our move less stressful. He shared his expertise and lended his assistance voluntarily and graciously. He is a stellar representation of great customer service.
Very great service and experience thanks to Charles!! Wonderful people, very friendly, very clean, and I would i recommend it.
Great customer service Very knowledgable and friendly
Very Helpful. Damien (person who worked there) helped me find the perfect storage for college move out.
I went to public storage today to rent 8x13unit Charles made my move as easy as possible.it was a good experience.and the property was nice and clean !!!!!
Great experience with Charles, really made me feel very welcome and i wont mind reccomending this location "Thank you Hillen st staff
Damion and Tiffany were super helpful today. They had great customer service and helped me understand the storage process.
Hot as HELL in this place
Worked with Dameian move in went well
Damien was very attentive and helpful. He was very patient when the office picked up with other movers. Great customer service.
What time does the gate open on weekdays
I had a quick and easy experience. Everything was explained well and Dameian and Charles were both friendly and nice. They answered all of my questions, made sure I got everything I needed, and offered a lot of additional help. I recommend the services here, as the prices are pretty low and the customer service is great! Side note: Someone should buy the staff a heater, the office is freezing for them!
Great prices.
Charles is an amazing Property manager and made my move-in the easiest and best process ever. I recommend this establishment to anyone looking for a reliable storage facility.
Love the customer service at this location dameian who works there was a great help!
Charles was very helpful and very professional.He went out of his way to make sure I received the proper sized unit at a good price. He was very helpful with any questions I had .Thanks Charles for a easy and stress-free moving in storage experience..
Damedian helped me with my transfer everything worked our
This facility has only 3 carts for customer use so you ALWAYS have to wait. They used to have more and the workers just laugh saying people stole them. Also, the monthly rate is just a teaser - THEY JACKED UP MY MONTHLY RATE BY 20% SIX MONTHS AFTER MOVE-IN.
Did my rental today and Charles keep it 100%
Charles was great. He went above and beyond to help me hind the appropriate size unit for my belongings. Also due to not being climate controlled Charles also made great recommendations on how to store my fabric belongings. Great customer service and interpersonal skills. I would recommend these units.
I came here not knowing what to expect and a little uncertain about my choice. Charles was very helpful and inspiring today doing my rental. He is an awesome and positive force.
Thanks for everything Damien :)
Mr Charles helps me with my storage today i love his services and the building is nice and clean and i love his services.
To my stay at public storeage, Mr. Brown are very pleasant, and his services is excellent..
Great service!
Damian help me and was very pleasant. Customer service here is great 5 stars
Im returning customer charles save me money and time with my rental.today always make things easy for.a very nice person
The staff is very hopeful and pleasant especially Damon at my location always willing to help me
The front desk people are always nice and helpful, very professional. If you have any questions they are always available. The bathroom is very, very, clean. Cleaner than most restaurants bathrooms.
Charles B. really help me out. I am glad he was there.
Place is a little dated but manager Charles Brown was super accomdating!!!!
Moving is stressful! I would like to thank the personable and knowledgeable staff at the Hillen Street. Charles is an awesome employee. All my questions were answered and I am now confident my belongings are in a good place. Thank you
Wonderful, great, and very kind.charles and dameian
I am a tenant that came earlier today and Charles helped me saved money with switching to another unit. I came back in the afternoon and got squared away and saved 50 percent from my old bill. I recommend Charles awesome guy...
Dameian was very nice and helpful and stayed and waited for me to arrive
Dameian is real pro, in every sense. Just didn’t expect this kind of excellent service and attention to detail that Dameian provided. Made me feel more confident leaving my stuff there knowing it was well run. Highly recommend this place.
The guys were very helpful and very kind and I thank them. They need a raise.
I was helped by Dameian who was wonderful in my stressful situation Thank You
Visited this location last week and was helped by a young gentleman by the name of Damian. He knows his stuff and was very helpful with my displacement. Thank you
The supervisor Charles helped me with my moving in,showing me my storage,going over the rules and regulations,what I could and could not do, giving me my security passcode and going over my insurance plan. He was definitely a great help and was very friendly.
What an effortless experience at this Storage. I was in and out, price was great and Rob gave excellent service!!
Thank you so much Damien & Charles!! Damien thank you so much for all of your help, and helping my fiancé load our heavy mattress onto the cart.
It was awesome working with Damien and Charles. Great customer service from the both of them on the phone and in person. Thanks guys!
Dameian W the office manager was great when I came to finish my reservation! He handled the multiple reschedules like a pro and was able to ensure that I was able to get my things in before he closed up for the night. Which was a huge concern for me due to my getting off in the evening 1.5 hours before you all close. (I do apologize if I misspelled his name, doing this review from memory).
Damien was excellent, he was very friendly and polite. Most importantly, he had great customer service, they closed at 6pm, I arrivedat 5:57pm and he helped me with a positive attitude and good energy. We didn’t leave until 6:45 and I never felt rushed, definitely a pleasant experience that was much needed during a stressful moving day!
Damien was very helpful and knowledgeable! Thanks!❤❤
Great service and a great location. Robert was very helpful and informative.
Great employees and so helpful
Very Professional and informative. Good coustermer service.
Nice in neat storage great customer service thank you for easy storage
Super convenient! As a student from Washington State, it is not feasible to move all my furniture back and forth between academic years. As a first time storage unit renter, I was at first uncertain of the space I needed. After making a choice online, Rob had me come in and see how big the space was in-person so that I don’t rent unneeded space or too little space. He, as well as the other staff, were incredibly helpful about making my summer needs met! Definitely recommend using Public Storage (especially this one because it is easy to get to in Baltimore) for storage needs!
Rob provided amazing service and he was very informative. Rob helped me find the best fit for my items, that way I don't waste money for extra space I don't need. Definitely 5 star service.
Very thorough and friendly
Rob was amazing, his customer service skills were outstanding. He was really helpful in finding the right storage size for me. He even suggested that I get these moisture catchers that actually ended up being a life saver. I highly recommended Public Storage, this location especially 😊
I was helped by Rob. He was very thorough in explaining the promotions available & made sure that I was going to have the right sized storage that would be sufficient for my needs. He was very professional & courteous.
Very professionally managed public storage facility. Robert is amazing, always available to answer questions. Would highly recommend
What can I say. I received the gold star treatment from the moment I confirmed my reservation online. Minutes later, Rob phoned to finalize the process and make sure that all of my questions were answered. On the day that I arrived, Rob welcomed me as if I were checking in to an all inclusive resort. I got my unit, my padlock, my gate code, a mini tour of the facility, tips, advice about best practices and safety and answers to all of those questions I didn't ask on the phone a few days before. I always appreciate people who have that extra bit of patience that my OCD requires! I was a little anxious at first, but I am now going into my third month at this location. I know my storage items are secure and well taken care of for as long as they stay! Thanks Rob!
Super helpful store Rob assisted me with everything and had outstanding customer service skills. Real cool guy.
Rob really comforted me and didn't take advantage of me and, to think that, I, had come to the wrong building. While, the other storage company told me that I had, to buy a lock, he would not take advantage of me. Bless him I was really having a hard time, understanding why buy a lock, when I have one.
The property manager Rob is very welcoming and professional. He absolutely served my need for storage at a rate I can afford. Go to this location Rob will definitely serve your needs and more.
Excellent customer service, quite efficient and very helpful in comprehensive explanation and understanding of the system and storage requirement. Very pleased with the overall service and will highly recommend the property for rental.
Rob was super helpful and was a lot of help!
Rob was very helpful and clear about all the terms and conditions. He did a great job.
I would like to speak to the real manager. I can't believe Dameian is the manager . He has lied to me on several different occasions and when I asked to speak to the manager he said he was the manager. If he is the manager I need his boss.
Amazing storage place. Dameian is super nice and patient to us. Overall experience is good at public storage:)
Dameian was very helpful & friendly. We'd use them again!
Damein was great help and very professional.. Definetely recommend this office/ storage space
Dameian was a great help, excellent customer service. Being a first timer i didn’t know what to except but he Made my experience very easy. Will recommend this unit.
Dameian was so awesome!
Great Customer Service from Out of Town. Thank You Monique!
Open even on a snowing day!! Great service from Dameian!!
Dameian was very helpful with my move in. He has excellent follow up skills and was very helpful whenever I was there Dameian made me feel like my stuff would be safe in storage the attitudes of both staff members was very pleasant .The customer service here was excellent
It was pretty cool, affordable just the right amount space for me...excellent customer services Dameian was very help for
This is the best place to do business at.
Damien was very helpful and it was quick and easy. Recommend.
Damien & Monique were really nice and effective
Dameian was great and helped me set everything up.
Damian and Monique were very helpful during my stay and the storage space was excellent
Dameian as well as the other staff have been extremely helpful and great to work with
Could be cleaner. Building needs maintenance
Dameian was an amazing guy to help us out. He showed us our unit and got us all sorted out as we loaded it up. The location is perfectly located for anyone looking to move near Mt Vernon and needs to unload their stuff before they can move in. I was impressed with the ease and convenience of the building and how much care they took towards it.
If you don't pay your storage every month when do you get rid of it
Damian and Monique was very helpful and friendly staff members and made my experience quick And easy
Damien was attentive kind and resourceful. The process was easy and I was in/out. He answered my questions with details and help me with my cart. Thanks!!!!!
Monique was wonderful. This is a great space. Quiet too.
Dameian and Erica were so helpful with my move in here! Dameian has the best follow up skills out of any company I've ever worked with and Erica made me feel like my stuff would be safe in storage here and was very helpful! Their attitudes are both very pleasant to work with. I rarely leave reviews but when people go above and beyond they deserve to be recognized.
The customer service was very good. Monique and Damean where very helpful. They explained everything about the facility and my move was great. Thanks to the both of them.
Dameian was very helpful and professional. He maxe the move in process very simple.
Dameian and Erica were very helpful from move-in and onward. Super friendly service, would recommend to anyone needing storage in the city.
Mr.Charles Brown was very professional, kind, patient and i would highly recommend public storage.
Great service today at public storage with Erica and Dameian they helped me with all my storage needs and questions thats I had in certain...I would recommend this storage place to anyone looking for storage...Thanks again Erica & Dameian
Friendly staff
Dameian was extremely helpful, expedient and friendly. Handled my move professionally and quickly. Thank you thank you! Will use again.
Damian was excellent. He was very informative about the business an what I was getting and what was available.
Great customer service thank you for your help. You were Great Montrell. I'll definitely referral others to this location.
Friendly helpful staff. Gate hoursb should be longer.
Montrell is awesome. He's very energetic and helpful. I would recommend this location to anyone who needs storage.😊
Montreal and Erica best in the business they hooked us up love them!
Its not climate controlled so when its cold outside its freezing inside
clean
I had a great experience today with mikeera she was a great help.
I received exellent service from mikeera today I would definitely recommend public storage for your storage needs
Mikeera was very helpful in helping me sign up for auto pay for easier convenience , I've only been with public storage for a short time but over at hillen St they are very helpful
Mikeera and Erica were extremely nice and helped me every step of the way, I know if I ever need storage in the future I'll definitely come back to them and I'd recommend the hillen st location to all my family and friends.
Keera was a tremendous help today i would definitely recommend anyone needing help with their storage to go see keera over on hillen st
Had a great experience with Erica today while completing a transfer into a bigger unit..She really helped me out Erica and Mikeera really have great customer service it's really a pleasure
I've been here for a couple years and I've always had a great experience but Charles Chanel and Montrell are by far the most amazing people and always want to help when need keep up the great job at Public Storage
Chanel,Montreal and Charles were awesome and very knowledgeable and I would recommend my friends and family.
Charles and Chanel are great at what they do even though I didn't rent there they made my experience great I would recommend my family to come here
Service was excellent i will refer other people to store there funiture there. Chanel was an excellent host and pleased with her service
Chanel was very helpful and was willing to answer any questions that I had. She was very polite.
Went to look at a storage unit and CHANEL was very knowledgeable and helpful
So I forgot my keys on the date I move my stuff in. The guy told me they will cut the lock for me for free before but this service is actually not available immediately. you have to put in request and they have no idea when will the guy come to cut it for you. so I thought about calling a locksmith or just rent another unit, the receptionist told me it's $50 to transfer me to another unit which is cheaper than locksmith, so i canceled the locksmith($89). but suddenly they told me they can't transfer me because my lock is still on the other unit so I have to start a new lease with another unit and i ended up paying $162 in total. they gave me false information and my movers were waiting so i didn't have time to just switch back to locksmith. the paperwork was slow and i ended up losing money paying the three workers and storage. the receptionists have no idea how their storage rules work at all and it's frustrating the cutting lock service is deceptive
Wow that was easy, these guys are really nice and really know there stuff great company!......
Chanel really knowledgeable of her profession good customer service qualities
Montrell and chanel were very helpful and courteous. Answered all my questions and provided numerous opportunities to save and helped me save money. Thanks.
Montrell and Chanel were amazing today. He answered all of my questions and made me feel really great about storing with you guys. They make a great team! Awesome service.
Montreal and Chanel helped me out they were both courteous and quick.
They were so nice and helpful!
Montrell ,Chanel and Charles are very great at what they do made me feel very welcome at the property even though I didn't rent there they made it so easy and explained the process. I would definitely recommend people to come to Hillen Street for storage and packing supplies. Thank you Chanel, Montrell and Charles
Charles was very helpful! He was funny and saved us a lot of money on our storage unit. My sister and I loved him. He so friendly. His customer service was the best. It put a smile on both our faces!
I have always had great service from this public storage. Christine is fantastic & very friendly. Always says hello to me as I pass by the office or while I am at my box
I always get good service at this public storage on Hillen st Christine is very helpful. I am in a wheel chair & whenever she sees me coming she always comes out to help me. She is very friendly, I would recommend this public storage to my friends
I rented a unit at public storage a few weeks ago I haven't had any issues Christine & Charles are always friendly & can be found around the grounds sweeping & cleaning
Christine was super friendly & helpful when I came to look at a locker to store my items in today.. Gave me all the information I needed & answered all my questions
The public storage on Hillen street is fantastic. I visit my storage everyday & Christine is always friendly and Welcoming. I feel I get personalized service there would recommended them to anyone
I love the service I received at this public storage Christine and Charles are always friendly, helpful and visible on the grounds I would recommend this public storage to anyone looking to store things in the Baltimore city area
Whenever I come into this Public Storage Christina & Charles are always friendly and making sure the place is safe and clean for me to store my belongings! I would certainly recommend them to my friends and family members
I had a great experience at the public storage on Hillen street today.. I had never rented a storage unit- Christine took the time to explain how everything works she was very friendly and gave me a few tips to make the most out of my space :)
The public storage at Hillen road was a great and easy experience in finding good storage within Baltimore city. The customer service was really good, Charles guided me through the process and made everything clear and simple. He was professional and relatable also. He gave me alot of help, even though it was close to the end of his day. Glad I chose this location.
I have had nothing but positive experiences here. Christina is super friendly and helpful
public storage on Hillen street is fantastic! Christine helped me with all my storage needs will definitely tell my friends to go
This place is fantastic. Even for a historical building, the facility is very clean. Ms. Christine is awesome. she was friendly and so courteous and paid utmost attention to my needs and allowed me to choose the right storage unit. I got a secured lock from them and they also provided me with insurance. I have been storing goods there for three months now and the staff I have met including Mr.Charles and Ms. Christine have always accommodated my needs when asked. My experience with them is great. I highly recommend public storage.
I moved in to storage back in July, Christine has been nothing but helpful EVERY TIME I come in. She is awesome would definitely rent there again
Just rented @ public storage on Hillen St, very good experience thus far. Christine always asks how I am doing and if I need anything. Would recommend this store!
Came into Public Storage to pay a bill Christine was very friendly and made sure I was happy with my experience there. Recommend this Public storage to all
AWESOME EXPERIENCE I ENJOYED MY TRANSACTION TODAY THE CASHIER KING WAS SO POLITE AND HELPFUL ......THEY HAVE GREAT CUSTOMER SERVICE SKILLS AND GREAT PRICES I WOULD ADVISE ANY AND EVERYONE TO GO TO PUBLIC STORAGE @ 842 HILLEN ST
The service that I received @ this Public Storage was fantastic. Christine was able to save me money, the space I had originally reserved was way more than I needed. She showed me a cheaper one that would work perfectly! Great experience start to finish
My experience so far, is excellent. Within a couple hours of reserving online I received a confirmation call. King has been very thorough in helping me out. It was pretty busy today and I watched him handle it very well. I sort of like his simple and laid back approach. He is polite and helpful. I most certainly recommend this facility. Kudos.
I had a wonderful experience with King during my leasing process. He was very kind and helpful.
My mother and I needed to transfer to a larger unit, Christine made sure we got one that would fit all of our stuff. She tried to find one on the same floor as our other one. Christine was patient and explained the cost of moving into the new one very well. We would definitely recommend Public Storage on Hillen St to anyone looking to store items they have Great customer service there whenever we need anything
I've been treated really wonderful. Your employees, Christine and King, handled my situation with the utmost empethy. I will refer this facility to anyone
Always have good experience @ Public Storage- Christine & King are great and helpful!!
I moved in Public Storage at the end of March since I have had no problems with them. Christine impressed me the other day when I stopped into the office with a question, not only was she able to answer my question but she remembered my first name before she even pulled up my account information! I would definitely recommend them for storing
We had reservation , we came into public storage on Hillen St unsure if we had reserved the right size unit Christine helped us determine what size we actually needed for the things we were storing. She explained how to make the most out of the space & how the process works after our first month we are extremely satisfied with our experience
Absolutely wonderful! King was extremely nice, very engaging, knowledgeable and helpful! It was the best part of my moving experience!
It was awesome they were very pleasant
I had an excellent experience with King at Hillen st. He was great. Thanks for all the help.
King I got excellent service
Property manager King is very knowledgeable and inciteful. Definitely made it a pleasant experience in getting my storage unit.
King showed great patience when showing different units because I was unsure which one was best. Very helpful & knowledgeable with what space is needed for your items.
Lost service with public storage with the representative Mr King was excellent and I do appreciate his service excellent and straight to the point good job
Keith good. Services
Great location! The people here are very helpful, particularly Keith and Gary. There was never an issue they didn't help me with. I would definitely use this location again or recommend a friend.
I've only had one other storage unit in Carroll County (which was pretty negative) but awesome move-in experience with both Keith & King! Great help every step of the way and I am not worried about how it will go from here on out!
I haven't had a problem with these guys. They will also call you if you are near the payment time!!!!
Great service for Keith. N king
Our experience with Keith and King have been great. They have been very helpful and they're level of professionalism was off the carts.
Very good and nice Love It
Adam and King was thee best helpers , ice ever had coming to the storage. They helped me cut off my lock and throw away some things. They really showed good customer service!
I had a wonderful experience with King today he was Ah great deal of help with helping me find the right size storage space he have very good patients with helping helping he customers and I was very satisfied with service.... Great Job King 😃😃😃
Service was great cindy and keith were awesome
Keith was a great help!
It was very helpful and clean. Mr. Keith was very attentive and professional. Thank you very much for your service
Keith was very professional and really knows his job
Keith did a wonderful job assisting us with unit rental.
Keith and Andrei where awsome
Keith and Cindy gave me and my wife great service and we rate them with 4 stars.
Keith n Gary was the BEST keep up the GREAT work guys!! Only thing I request is to get a water cooler :-)
I have to give praise to god for Ms. Cyndi of Public Storage at 842 Hillen st. She's awesome. That wonderful woman stayed after hours, providing me with everything I needed and then some so I could store all of things at the very last minute. I am grateful and very appreciative. she deserves it for her efforts and her hospitality.
Keith and Gary helped me get set up with my storage. I appreciated the support, convenient location to Mt. Vernon, great special for the first month. Bring your own lock unless you want to buy a state of the art one there.
They were on point with all my storage needs
It was a very good first time experience for me... Gary and Keith help me pick the right size storage for my things... even tho I picked the wrong size... lol... they where very helpful and nice...
Kieth& gary was great help
I had a lot of furniture to move into my unit at the Hillen Street public storage, and was running short on time. Thankfully, Keith was around to quickly hand me a cart and was very helpful, pleasant and friendly. It was great seeing employees of public storage as pleasant and helpful as Keith. Makes moving much easier!
I love public storage on patapsco the worker are always so nice and evertime I go in shere'll is always there with a smile on her face
Good customer service, everyone was very helpful.
Awesome place. Gave me just what I wanted and needed. Keith is funny and great at what he does
They were very friendly and courteous keith and damien
Keith gave me a5 star rating only you in my storage area pricing insurance Exedra
The service that I received at your hillen Ave location was very warm and friendly service I would like to thank Mr. Keith and Mr. Dame Ian for such a great greeting
The people that I deal with are really good. The people I deal with are polite and helpful .Keith,Sherell and Cyndi.I wanna give them 10 stars but you only have 5 there.
Excellent Service Keith and Cyndi does Great work and Great people
I would like to take the time to personally thank Keith at Public Storage for always being professional when I come to the property. In the past I had a problem with my door and he came to my unit to insure that it was properly secured. Everytime I pay my bill he engages in pleasant conversations. I appreciate his presence and consistency in making my trips to my unit a good experience. This is the second time I have used this particular establishment. Thank you, Keith.
Storage unit had no problems, fit everything I needed it to. Excellent service from Keith and all office staff.
The staff are always curteous and attentive to the needs of the clients. The managers,Keith,Cindy, and Sherrell are a conscientious and professional group of people. They have made every reasonable attempt to address the concerns of their customers. Nice work!
I find public storage on hillen st in baltimore md the best place to have your belongings their convenient,respectful and trust worthy id recommend them to anybody looking for storage my main man keith is one of the best hostesses ever try them 842 hillen st
Keith and Surveys ate so professional! Great doing business here!
Rented here years ago and the rep Syreeta reminded me why i continue to business with this company her level of customer service and professionalism exceeded expectactions she was able to get me what i need and close the deal. Keep up the good work.
Sharice didba awesome job she stayed late so we could move in she is awesome
Tracey was awesome and very polite
Excellent service
Very nice Keith was very friendly and so was his co worker. Good people they are.
Keith and Sharice were great! Thank you for your help!
This office is awesome. Keith was friendly, helpful, fast and accurate. I love this location, is the only one i will use. Keith most definitely will make sure you are satisfied with the unit of your choice. Keith you rock!!!!
The Manager Keith made my Public Storage check in very easy. He explained everything completely and was extremely nice and courteous :)
I had a great experience. Storage setup was simple, quick, and convenient. I left the storage untouched for nearly 5 months, and accessing it upon return was amazingly easy. Rent is reasonable and it is a short walk from downtown if you live in the area. Upon return, there was some confusion about the fine print in my lease, but the staff at the location were very helpful and patient and directed me to the District Manager who straightened things out in less than 5 minutes. I would definitely utilize this location again.
My experience at Public Storage Hillen Street has been a very positive one thanks to Keith. The company that I work for store items at the Hillen Street location and Keith, the Storage Supervisor/Manager at that location, has been very instrumental in helping us resolve some challenging situations. Thanks to Keith's professionalism and consistently great Customer Service Skills, we are pleased to continue to do business with Public Storage for the third year in a row. Keith thanks for all that you do to make the Hillen Street location a place where Great Service resides. Your great attitude has made it a pleasure to do business with you. Keep up the good work.
Keith was great. He went beyond my expectations of problem solving especially at closing time. He put the customer's needs first.
Melynda and Keith were extremely helpful, couldn't have done it without them.