I wanted to share my positive experience with Public Storage, specifically with Mariah. She was extremely helpful and patient while I asked a million questions regarding renting a specific unit. I left feeling confident I made the right choice in the right location. I appreciate the ease of the transaction and the customer service provided on 03/14/2026. Thank you!
Mariah was very helpful friendly and thorough! She made it a fast and easy process to get a unit. Facility is very clean and super spacious!
Jocelyn was friendly and a nice
Amazing location staff is friendly and plenty of carts to use Mariah was friendly and helpful
You guys have a good team there. Keep doing what you're good doing
Yesterday I came here to get my first ever storage. Jocelyn was in the office. She helped me out and did everything at her best ability. Thanks Jocelyn for the help ypu,provided and fast as well
Casimiro great customer service
Of all the storage facilities that I have used over the decades, this one is the cleanest and easiest to use. The staff have all been unusually professional, polite, and responsive. I wish more businesses had these traits in their operations.
Yes I loved it. Because the storage room was amazing and good but great condition and no problem too. It’s pretty 3 years now. Can’t wait to forward it out with next big soon.
Rental process was easy and fast. Attendant inside was also very courteous and helpful.
Casimiro excellent service
Thank you for the good service
My brother recommended this PS location to me and I'm glad he did. I was only needing to rent a unit while I moved out of state and this location was excellent as it was right off the 55 and had several carts available each day I was there to drop off or pick up belongings.
Their customer service was also top notch. I would recommend this PS location to anyone looking for somewhere to store belongings short term or long term.
Raven signed us up for a unit at Public Storage. She was incredibly efficient and knew how to quickly get us through signing up with an account. And then we learned she has only been working there for three months! What a surprise that someone can become so good at their job in such a short time. I will look forward to seeing, and thanking, Raven as we check in and out of our unit in the days ahead.
Casimiro best customer service!!
Great customer service provide by Raven way to go Public Storage!!!!!!
Clean space and nice staff. Thank you Raven for your help!
Excellent service by Raven
Raven was very thorough with explaining my process and very patient in getting my registration done . I had a good experience with her
The rental process is simple and straightforward. Access pretty good.
Raven gave me great tour of the place and made me laugh
Raven was very helpful and professional.
Casimiro and Jocelyn always glad to help everyone!!!
Pedro tuvo una buena actitud para su atención lo recomiendo
Casimiro!! Really helpful!!
Casimiro great help!!! He helped me with the app!
Casimiro nice and really helpful!!!
Casimiro!! Best customee service!!
Met Casimiro today picking up some trash in the parking lot, he gladly asked me if I needed some help and he helped me to answer my questions, he is a great guy!
Great customer service and clean facilities! Thanks for your help today!
Jocelyn was very helpful and nice
My storage was only $31. Those prices are unheard of. Previous living situation had roaches so I was in a rush to get my items out. Thank goodness for these low prices. I called locations out here in LA - guess what? $180
Kiddin me…
Great customer service from Emory! Give the man a raise. He went above and beyond. I arrived right when he was going to go to lunch and still helped me out. Thank you Emory!
Casimiro buen servicio al cliente!! 10/10 muy amable muchacho.
Casimiro!!! Best service!!
Casimiro best customer service!!! 10/10
I recieved great service from Casimiro at public storage he was helpful and kind!!!
Gabby provided excellent service. Thank you.
Casimiro!! He is the best and helpful!
Joslyn , kat r the best!!!
Casimiro is so sweet and nice!!!
Casimiro y Jocelyn!! Best customer service and helpful!!!
Casi and Jocelyn were very helpful! :) They answered all my questions and were friendly!
Casimiro best customer service!!
This location is the best!! We have had storage units, as a necessity for our business, for 20 years. This property is always maintained and lately especially remarkable by Mariah and Casi. They compliment one another very well and are an asset to your company. Your other employees were good but these two are so proficient, helpful, efficient and incredibly dedicated to your property. Mariah and Casi take pride in the property as if it was their own. Which shows because it is so well maintained. I appreciate their integrity and commitment to your company.
Good customer service with Mariah.. by phone giving information about pricing and wat can be more convenient for what I was storage
Mariah was amazing!!! Will definitely look for her assistance next time i stop by.
Casimiro!!!10\10 asked him for anything, he helped me with the app, a great spanish speaker!!
Casimiro excelente trabajo, el solo en la oficina me ayudo con mi unidad!! 10/10 siempre ayuda en español!!
Casimiro!!!always helping, he is so kind and knows how to explain everything
Emory was such a great helper throughout my whole visit trying to rent a place to store my belongings. Emory was very helpful friendly and beyond a great employee at public storage located at McFadden. If you do plan on renting a spot I highly recommend coming to Emory !š¤š»
Casimiro me ayudo en persona, muy amable muchacho, y me ayudo con la aplicación para ser pagos, excelente servicio!!
Mariah
She is very skilled. We are so happy to find this storage and she as well. āŗļø
casimiro is so nice and sweet, always helping out every body at the place
Buen servicio económico y segui
Mariah has been exceptionally helpful and knowledgeable regarding renting my unit here in So Cal, as far as size of unit and area in the facility, particularly in regard to my needs for the time and space that I am utilizing.
She has been helpful and courteous when there have been other customers in the office, acknowledging each person and and thanking them for their patience. She has even called me to let me know of closing hours so I do not go over the closing hours…violation.
I’m very appreciative of her excellent customer service and, a side note, the bathrooms have been much cleaner!
Christi and Mariah were such a delight for us. Christi greeted us immediately as we walked in and helped us out with such an amazingly positive and friendly attitude. It was such a quick and easy experience and because of Christi. I wouldn't choose anyone else except Christi to help me out. She was so amazing.
Casimiro el mejor de todos!!
I have been a long-time customer at this facility, which is clean and well-maintained. I went in to make my payment, and Mariah S. gave me courteous, professional service to resolve an issue that I didn’t even know I could get help with. She is aware of a customer’s needs - I watched her give great service to the person in front of me in line. And she made me feel valued as a customer! A+++ for Mariah - she is a credit to Public Storage!
Great Service and nice person, Thank you very much Casimiro!!
Mariah was extremely helpful, super professional and still very friendly. The facility is so clean and well kept. Location is easy to find and easy to navigate. Five stars all around!!
Mariah and Casamiro provided excellent customer service. They took their time in explaining the process and gave me a great storage space. I feel that my items are safe and clean while stored.
Casimiro he is a hard worker and he is so kind, he helped me with the app!
Casimiro he is so kind and helpful!!!
Great professional management service received from MariahProcess completed in less than 30mins. Highly recommend. Thank you.
Casimiro excelente servicio!!
A millón Star for Casimiro. Such amazing help. He deserve a raise and a Big thank You. He was so busy by himself and Made time to help me, he ido so kind!!
The service was great, thanks to Mariah in Santa Ana who was super helpful. She understood why I was renting a space and offered great insight to help me make a decision on what size and unit to rent. I like that entry codes are individual to each renter and that they have video coverage to insure safety.
Casimiro helped me at Irvine location 10/10 customer experience!!
Very nice service and accommodation to my needs!!!
In this location have a mariah , this lady she help You with everything, all the times try to go when mariah is there ahe she got help You with any question or whetever You want for Your next storage
Awesome experience no hassle and Mirna was professional and knowledgeable. Thanks
Kaitlin was very helpful she was she was so patient with me while getting 5 units
Very clean facility with great friendly helpful staff. Kaitlin was great and helped me find the right unit for my storage needs.
Awesome people! Very friendly and helpful. It was my first experience of using storage and Kaitlin helped me out with everything.
I've been here for over 10 years. This is the only storage place I will use. Mariah, Kaitlin, and Casi were all terrifically helpful in getting me the best deal and with any questions I had or needs that I had. To any divisional manager or higher ranking Public Storage folks reading this, give all of them raises and an extra couple days of vacation. :-)
Mariah & Dawn & Katlin have been amazing!! Super helpful and great customer Service! I’ve been using this place for a couple months and I’ve had no problems. Thank you again and will be coming back again! Thanks again Ladies for all the help!
Updated 8/29/24! Mariah made my first rental such an easy experience. Everything was explained to me in detail and I am extremely grateful. Thank you PS for having a great representative to lead this location. Update! 8/29/24!! Mariah help me update my unit to a bigger size and was able to honor the price I saw online. When I came in the unit the already sold but she was able to secure me a unit close to what I was looking for. Mariah you are the reason I will keep coming back you made my life so much easier. Thank you!
A reserved spot online was totally hassle-free and the people in the office were great.
Mariah at the front desk was a lot of help. She gave me a couple options to help me with the situation that I am currently in. It’s nice to have an understanding person that’s willing to help you out. Thank you Casimiro was also helpful as he too helped me out with my two accounts.
Mariah was pleasant and very helpful with my rental process.
Christina made the process so easy. She knew exactly what I needed. 5 stars
Verónica pedro nos atendió bien con buen actitud
went in today to try to figure what storage would work best for me. Mariah beyond amazing! She explained the whole process and walked me through my options.
Casimiro best customer service!! Always helping
Mariah is very good job , I lake you help me , thank you !
Casimiro he is everywhere always giving a excellent customer service!!
This is a great storage facility. It is always super clean. The staff is amaizing. Suoer helpful and friendly. I leased a new unit today, Alex and Kevin were great. They are a perfect example of how custermoer service should be. It's rare to have good customer service post-covid and what a refreshing experience this was.
Amazing experience! Mariah the manager of this location is GREAT! I received an unbelievable customer experience that I will recommend this business around my family and friends. Ohh by the way, Mariah makes the rent process so easy!
Come and have a GREAT experience!
Amy
Was fantastic very helpful
Amy wad awesome. She walked us through the whole process from reservation to setting up the app etc.. ask for Amy when you go in..
Casimiro me ayudó mucho con mi unidad, es muy amable!! Y profesional !
Amy. Was amazing at this facility thank you Great client service and Jesse āŗļø
Amy was a great help assisting in my storage needs. Walked a few units, got me squared away and made sure I got a competitive rate. Awesome help!!
Amy was great she helped a lot I definitely recommend public storage
I love this location!!!...Amy, she was so professional, kind and very helpful. Good job!!!
Amy was a great help made every very easy and understandable for us get her for your help
Amy was amazing in helping us and very informative and sweet...she can help you with any question or concern you may have!
Staff was helpful, especially Amy who gave me a tour, explained everything and answered all the questions that I had about the storage unit and process.
Excelente atención al cliente
Casimiro me ayudo s descargar el app y actualizarlo
Casimiro me ayudó muy bien y muy amable
I wanted to change parking spots and they made it very simple. It only took 5 minutes to get it done. Very happy with the staff and the clean yard
Casimiro Best customer service 10/10
Sweet workers, overall good experience
Sbeidy is the best!!!! So very helpful and great customer service!
Sonia
Muy buena atención gracias
Casimiro always helping me beyond with my account, he is so kind!!
Sonia gracias por tu ayuda en la app
Sonia a really great help great customer service
Sonia gave great customer š
Update like always Sonia help me log in on my App thank you
Sonia was very sweet and helpful. She was very courteous and caring and immediately took care of my needs. All my questions were answered , customer service at this location is excellent. I really recommend this location. It's very clean and spacious. I am very glad I came here and rented my storage unit.
Gracias Sonia i Sbeydi por su ayuda a rentarme un espacio gracias bonito servicia al cliente buen trabajo
I had a fantastic experience with this Public Storage location. My belongings were safe and secure for an extended period of time. When the time came to move out, the staff were extremely helpful in navigating the process. In particular, Sbeidy and Sonia were knowledgeable and extraordinarily kind, answering questions and helping ensure that my move out went smoothly. Because of my experience at this location, and with these two representatives most recently, I will continue to utilize Public Storage in my next location. I hope I have as great an experience there as I did in Santa Ana.
Thank you Sonia Casi Sbeidy & Jesse for the Great customer service you guys provide to every customer that walks in the office. I see you guys cleaning every day maintane the property clean and safe you guys rock! āļøāļøāļøāļøāļøāļøāļøāļøāļøāļø
Sonia great customer service, really helpful in the rental process was sufficient and fast.
Casi is the best, kind guy and helpful
Sonia fue tan amable me ayudó con mi unidad en linia I la aplicación gracias Sonia
Sonia. Very helpful and kind when setting up for storage!
Casimiro muy buen servicio
Friendly service on phone and in person. Easy and efficient access.
Sbeydi was very helpful and very patient!
Sonia I Sbeydi me ayudaron con mi transferencia i mi application muchas gracias mejor servicia de estas damas .
Sonia sbeidy son personas amable buena recomendación
Just want to say sonia was super friendly and helpful really made it super easy thanks šš
We had to move out of another storage place because our unit got broken into 3 times (Extra Space Storage off Chapman and the 57 freeway, do NOT go there). We have friends who have had units here at Public Storage for over 10 years with no issues, so we decided to check it out. It’s cheaper, safer, and they offer insurance on your unit. Sonia helped us when we came to this location off the 55 freeway and McFadden. She was super super helpful and kind and we really appreciate all her help, highly recommend coming here if you need storage!
Sonia Muchas gracias por ayudarme con mi trasferencia a otro espacio la verda yo ya me iva a ir a rentar en otro lado pero me distes muy bien servicio I aquí sigo rentando en Public storage
A todos les recomiendo que venga a rentar en esta lugar los trabajadores sonia Casi Sbeydi son amables Gracias Sonia 10āļøāļøāļøāļøāļøāļøāļøāļøāļøāļø
Sonia & Sbeidy were very helpful today. Both had amazing customer service THANK YOU BOTH!
Sonia was very very helpful given the right information about the app and the rental, I recommend anybody to came to her.
Sbeydi y Sonia y Jesse son muy amables y muy Buenos para ayudar y pasientes
Thank you very much Sonia for all your help you are so helpful and so professional. Thanks for the help on renting the space to my son I'm recommending anyone to rent here great customer service sbeydi n Sonia are always walking checking every unit great job girls n Casi š
This location is very organized and clean. Kent was fast friendly & efficient.
Gracias Sonia Y Esbeydi por ayudarme a rentar un espacio por un buen precio gracias
Sonia and Sbeidy went over and above any expectations to accommodate my mother and myself. We needed a 10 x 30 inside but none were available. They did, however, find us 1 10 x 20 very close to the door. This was not a 1 day ordeal. After going through the paperwork of who was due to vacate and last minute vacates they found this 1 and gave us a call. Their customer service is exceptional, they are very pleasant, patient, knowledgeable and a great representation of your company! Assets for sure! š
Gracias Sonia por ayudarme con la reservacion
Pues vine con sonia para rentar un storage y pues me a tendio muy bien muy amable
Gracias por su servicio š sbeydi Amy Sonia buen servicio
Sonia is a fantastic customer service manager
Sonia & Sbeydi were great help they help me with my rental the app and gave me a promotion too . Thank you lady's great service i would recommend this facility to friends and family
Excelente customer service at the front desk. Sonia and other employees were very helpful and sweet. They sold me a rope, boxes and lock I needed :)
Sonia nos ayudó muchísimo y es una persona muy agradable y amable
Sonia and jessy sbeidy
Very helpful people
Sbeidy y Sonia ofrecen un servicio excelente te ayudan en todo tu proceso para rentar un storage se las recomiendo
Sonia and Jonathan help me a lot with my move out great people and had property clean thanks
Sbeidy and Sonia was very helpful with renting a unit, they answered all the question that I had. Thank you!!
Casimiro was vert kind and so helpful thank you
This is my first time buying auction from public storage at 22 freeway and mcfadden and I was amazed how people are there, Sonia and casi are very good at customer service, place is Xtra clean. I know almost all storage around that area and there is no one like this. Congrats to whom ever hire those amazing guys
Good service. Sonia and Casi helped me a lot.
SONIA ME AYUDO MUCHO EN MI PAGO GRACIAS SONIA.
Kat muy bien todo muy profesional
Me ayudo en todo muy profesional
Kat helped me out. Made it easy and fast to get a unit
Crear customer service, thank veronica
Marco thanks for the help and for answering all my questions.
Great service, thank you kat for everything.
Muy buena atención señoritas,Kat y Dalia
Been here for years - the location is well maintained and I don't have any complaints. Had one issue come up and Kat was extremely helpful in getting it resolved quickly - I will continue to rent here!
Thanks Kat for helping us!
Went to make a payment and had a billing issue but luckily for me Sonia was at the front desk ready to help. She was polite, helpful and quickly resolved the issue. I highly recommend this place :)
this public storage helped me out a lot today gave me a great deal on a 9x10 thanks kay for your great service
Kat was great! 100% satisfied!!
Sonia was super helpful, this is first time I am leasing storage and overall experience was very good. Facility is good and I saw they were even cleaning it when visited first time.
Kat was very helpful and answered all the questions that I needed to know
Great service. Kat was very helpful and explained everything very well.
Buen servicio amabilidad y buen precio. Me atendió Sonia Hundo
Sonia & Sbeidy were the best, they were able to help me out, with a storage unit REALLY REALLY Kind !
Public Storage has a weird reservation policy so I was not able to get the unit I reserved. Luckily Sonia and Sbeidy were able to get me a really good deal! They were more than helpful. Totally cool workers
They’re professional yet funny! I’m glad I chose this location.
Kat was awesome friendly, communicative and very helpful and most of all very professional great customer service the process was quick and easy in and out thanks Kat.
Casi up buen servicio muy limpio bueno lo recomiendo.
Kat and Jonathon were amazing! They made the entire experience seamless.
I went into your office early this month to reserve a storage space. I was assisted by Christina who was very professional and helpful. She explained your policies and answered all my questions. I will be moving my things into my storage this week and I hope the service I get is just as good.
SONIA me atendio muy bien exelente trabajadora
Kathryn was super helpful showing me the unit and explaining the process, it was a lot easier than I expected. The unit was also super clean :)
My Spanish Apple store it was awesome Christina was awesome customer service five star and Marco was awesome also you know I just set it on the computer and not do anything but if you’re awesome at it you know you know thank you guys you know it was great and yes I recommend everybody public storage
Christina and Marco were so sweet they help me so much. Thanks you
Gracias Marco por tu gran servicio y por ser rápido.
Best storage experience I’ve had . The management was extremely helpful and knowledgeable.store your stuff here you won’t regret it . The locker we chose was perfect for our needs .over all my experience was great, it was clean and well kept friendly and very professional I was helped by CHRISTINA , kind and very sincere she was an amazing help to my move in to the unit she made it a none stressful move if you need a unit go here and definitely ask for Christina .
Christina was very helpful. She is very kind and I appreciate her helping me. Thanks girl
Christina was amazing. She explained everything to me. She is very nice
Christina was polite and helpful! she help with the issues I had. They should hire more people like her. Thank you Christina.
I very recently had to rent a larger unit at P.S. to accommodate my things . I would like comment how helpful the staff and especially Christina has been helping me with the transfer. She was very professional , kind and always had a smile. I would recommend this Public Storage location to my friends when they are in need of a storage solution.
My first time renting a storage unit and I have to say it’s not as scary as I thought it would be! Or maybe Christina at the Mc Fadden location was super helpful and made it seamless. Hehe
I had an awesome experience during my visit here. I was already stressed about moving and the sweet staff Christina helped me make this part of the process go smoothly and answered all my questions clearly. Thanks so much Christina!!
Moving my mom from Colorado was indeed a trying time she is still trying to understand how to do things online and getting her storage needs taken care of is a blessing for me and allott of hard work and driving, I want to personally thank Christina for her help in straightening out the issues we had you made my day thank you, also Go Rams beat dem winers š have a wonderful day Christina.
Desmodlnd was very helpful today, I had a great experience.
Went in to Switch to a smaller unit today Casie helped me out he was very helpful and made it quick and easy and answered all my questions. Excellent Service Thx.
Christina and Casi are so nice!
Very good experience here!
This location gets a five star because of a worker named Christina she is nice and very helpful to the customers and I recommend going to this spot
Great attitude. Positive person. very friendly and explained everything Thank you Christina for all your help.
CHRISTINA WAS GREAT!š LOCATION WAS CLEAN AND ORGANIZED!
Christina and Desmond are such helpful individuals who made my hectic trip an ease with such great customer service!
I had a good experience coming here. They were pretty busy but Desmond was very helpful and made everything very fast and easy to understand as this is my first time renting a storage. Thank you very much!
Came in to get a few things from my unit…and need to get my code cause I forgot what my code was so came to the office where I was helped by Christina! She was super nice and helped me with no problem….Thank You Christina for all ur Help!
I love public storage, but the prices have gone up tremendously.... our manager Christina we worked with today, is fantastic, she helped us with our paperwork and rental agreement. And we got a good deal on our insurance
Christina is a distinguished and beautiful employee and is kind to customers, she deserves to deal with her, Thanks so much
Desmond excelent customer service. Great, attitude, professional, friendly and patient.
Helpful staff and nice modern units.