Teri was immensely helpful in showing me my new unit and getting me signed up and ready to unload! Thanks again Teri!
Excellent customer service.
Light timers have been removed.
Huge rodent activity and damage
Upcharge for 24 hour access. It’s all automated, why is there and upcharge?
Started at 35 dollars for a small unit they kept rasing it now 86 problem the delivery apps want to pay less everyone charge more so I'm moving out not worth it for the 85
I can just get a roof rack
This place got nice too
Put some mice traps in your unit and see for your own eyes 👀 I put that mint mice repellent in some cotton balls by the door and some traps with peanut butter
Absolute worst experience and appalling customer service.
We arrived at this Salmon Creek Public Storage location on a Saturday afternoon during their official operating hours (before 5 PM) to access our unit. The local office was unstaffed and closed early. When we called for help because we were locked out, the employee who answered was completely unprofessional, started yelling at us, used foul language, and smugly stated they were "short staffed" before rudely hanging up in our faces.
They refused to provide any assistance or access to our own paid property until Tuesday, abandoning their post and showing zero respect for customers. If you value your time, your nerves, and want reliable access to your belongings, avoid this location at all costs. Management needs to completely retrain or replace their staff.
Hayley provided excellent customer service. She answered all our questions and kindly gave us options that would best fit our needs.
Pleasant, professional staff.
Easy to rent storage unit, all on-line. Unit was clean and ready. Heather, the site manager, helped us to switch units so both 10’ x 10’ were next to each other. We appreciated her willingness to assist us and her professional style.
YOU LIKE RATS?!? The staff does not give a damn about the rats and say it's not their problem. Found a bunch of poop all over my things and called the office and was told that's my problem. I pay money to store my things inside and could have just left it outside because it's gonna have rats on it either way. Gotta go through my things now to make sure they didn't chew anything up and I know they won't reimburse for damages for their negligence. Would give zero if I could would not waste my money here.
Talked with Hayley on the phone about some questions I had and she was very helpful and positive.
I just want to thank Hayley (works mainly at Hazel Dell location) who helped me at the Salmon Creek location transferring from one unit to a smaller one
I was in there this last weekend (July 25th) and the WiFi system was not working properly. It was busy with other customers waiting behind me. She had to finish the process at her other location and completed it that same day.
She was very professional, working through the difficulties, very patience, and did a wonderful job under that pressure.
Thank you, Hayley!
George
Staff was friendly and helpful. They were patient with our multitude of questions and went the extra distance to make sure we had the unit to fit our needs. Highly recommend this facility.
Loved everything about it except for one (big) thing - predatory price increases. I started on a $57/mo for 5x10' unit, and it went up to $79 within a year. If they stop doing that, I will highly recommend it.
(oh, and another thing - get your tech working better. I can open the gate from the car through the app when coming in, but it doesn't work on the way out)
It was a very good experience no stress filled out all the paperwork everything was easy good to go the young lady there helped me immensely very much appreciated thank you very much for your time
I liked the facility. Very clean and spacious. Easy to operate the APP. The manager was extremely helpful and kind.
Staff is always helpful and friendly.
Zero stars... I had to give them one star in order to post this!
I had to call over and over again to reach an actual human! She told me I would have to walk around on the property to find her. This storage place is NOT A GOOD ONE TO GO TO. They are NEVER in the office. I called 4 days in a row to actually speak to someone, and pretty much begged for her to be there. She told me that she was booked for the day. I just by chance went there, and she was in the office.
All I wanted to do is have my storage shed (that I have ALL OF MY BELONGINGS IN) Switched to my name.
There's a homeless person sitting right outside of the gate as well. I've seen him go through the gate and try to get into units.
The security gaurd just started working there. He said he hasn't seen anyone in the office for OVER A WEEK!
DO NOT GET A UNIT HERE.
They also charge $50 more per month to access your belongings 24 hours a day.
Palit helpfully no prolumes so fare
Easy to make a reservation and clear instructions for creating an account. Public storage makes time to follow up with the customer and ensures storage satisfaction. Will continue to use this company.
Reserved a 10 x 15 storage unit on 4/7 under reservation number 749792236. I got a move in date for 4/12 and when I went to move in I find the front office closed and no direct contact number to access the facility...it gets worse from her.
I finally get a call back saying they are open and I can come down and move in. I show up at the office and the manager tells me there are no 10x15's available even though I had reserved it. The only option she could provide me is a 10x20 which is $140.00 a month more.
This is ridiculous when you have a scheduled move and get everything lined up just to find out the reservation system doesn't actually reserve the unit.
It went very well. Love the storage space. Perfect for my boxes. Thank you.
Gary was really helpful and communicative during the move-in process
Thank you Rene for your help!
If I could give zero stars I would :(
They randomly raise your rate, I had only been renting for 4 months and they had already raised it from 59 to 89 for the smallest unit.
I moved my stuff out recently and there was rat poop/pee on my stuff! Absolutely disgusting!!
I would never recommend this place and would look elsewhere if I ever needed to store something again.
Hesther was awesome! Nice staff clean facility, well lit. As storage places go, it is well done.
Gary was extremely helpful, would recommend!
Gary was very helpful. Thanks for changing my door latch when I couldn't open it.
RATS!!!! And WATER!! I’m so disgusted and frustrated. We’ve only been storing there since October. Our boxes are wet from either water getting in somewhere, or rat urine. There’s feces EVERYWHERE. I’m frantic trying to get my stuff out of there. I called them to tell them 2 months ago we saw droppings when we moved something and it’s just gotten worse. Not sure why pest control hasn’t been out. And seems like we aren’t the only unit that has alerted them of the problem. We have had MANY storage units over the years as we have moved around the country, some units we had for a few years, and I’ve NEVER experienced this before. We brought home boxes last night that are soaking wet, and MOLDY!! My photos, books, kids toys. This is awful. I would not recommend this place. I’m considering an insurance claim that’s how bad it is. I wish I had more photos. But I was too much in a hurry and frantically trying to salvage what I could and just trying to survive getting what we could out, unpacked and relocated. This is awful.
I’m a pretty easy going person and I don’t complain very often but this location is awful. Would never rent here again. The people at this location are rarely actually there and some of them are extremely rude. If it wasn’t such a hassle I would move my stuff to a different company. Luckily I’m not planning on having a unit for too long. If I ever have to get a storage again I won’t be going here. I doubt I will ever go to any Public Storage again. I’d pay more money to go elsewhere. If a person is miserable at their job then they should find a different one instead of taking it out on their company’s customers. I’m over 40 and I think this is my first bad review ever given. That’s how rude these ladies are. Major power trip. Rude, petty, incompetent , and absent. That about sums up the ladies here.
I have had mice in my unit for the last 3 months. The office staff told me it’s not their problem to deal with since they have a pest guy come every week, and that I have to take it up with my renters insurance. I told them it’s inside my unit and now I have to sanitize EVERYTHING I own. I have to throw away several of my belongings. These mice are huge, I have feces on my clothes and bedding. I am so disappointed I pay $75+ a month and can’t even have a safe space for my things. Absolutely DO NOT store anything here unless you want it to become your problem too.
Excellent customer service. Great location for storage. Highly recommend
RATS!! Not only did my rent go from $189 to $309 in less than one year, when I moved out I discovered over $2,000 worth of destroyed items from rats chewing through stuff! I have made numerous phone calls to no avail. There is never anyone in the office. I tried to speak with someone about this during normal business hours, but no one is ever there.
BEWARE!! Staff is great during the move-in process, but I can't speak to anyone now that there's a huge issue! RAT FECES IS TOXIC! My helper and I had to wear gloves and masks. This is unacceptable and they're not doing anything to try to make it right. They are supposed to be doing pest control... well, they aren't!
Don’t rent from here. They continuously up charge you until you just decide to leave. I started at $80 and after 4-5 times of raising the price, I got fed up with it. They were now trying to charge me $150 for the same unit. No notices of the price increase either. I saw at least 3-4 people emptying because of that exact reason. If you don’t care about your money, then this is the place for you. But if you do, then definitely go somewhere else. Some dude told us he started at the same price and is now at $200 so again not a great place
My charges dramatically increased for my storage & I called about that.Mark got me a discount for 3 months. I appreciate him & thank him very much. I al s o want to say that I think that the increase from 74$ to 101$ is outrageous!!! Nothing has changed in any way. Still there still have the same things stored. No reason for a rate increase. You are price gouging in my opinion.
When I started with my 10 × 20 storage unit, less than a year ago, it was about $200 a month. They have raised it so many times over the last 10 months that my "rent" is now $306 per month. Im getting out as quickly as I can, but like I said, it's a 10×20...
Heather was very helpful.
Ready to help me in every way. Very patient with my limitations.
Advised me of the best unit for me.
Heather was absolutely amazing and incredibly helpful today with renting our new unit she made the process quick and painless and even helped us to get a better rate and then was offered online which I believe is above and beyond five stars. The facility was clean and nice in the United States showed us was absolutely perfect can't recommend this place enough thank you again for providing such wonderful customer service!
The manager here is wonderful. Great experience.
Very friendly and helpful. Appreciate the experience.
The staff was very friendly and helpful.
Very helpful and outgoing staff. The only thing that sucks is when u pull up to the gate or storage unit door you have to reload the app to get it to connect or when you pull the app up it will take its time to connect or you will manually have to punch in the code
Quick and simple and I was in my new storage.
Great rental experience. Totally on-line and so easy.
My mom had 2 units here since 2005-ish. I have the keys to her units because she left them with me when she passed away. Public Storage called me about an unknown issue the week after she passed and as soon as I mentioned she passed they would no longer speak to me because my name's not on the account. Despite that I had been caring for my mom and paying the bill and talking to them for the years that was she was ill. They told me they'd be immediately changing the locks because of estate rules. Ok, fine I guess, if you won't let me pay the bill and lock me and my family out, I guess we'll leave it. I had more important stuff to worry about. But now 6 months on and they're calling her phone almost EVERY DAY despite me telling them MULTIPLE times that she has passed and I won't be paying the bill since they "can't discuss any matters on the account at all" including me paying the bill or taking over the account, since my mom was the only one the account. I guess it will go to auction - fine, whatever - but please stop calling and making me tell you OVER AND OVER that my mom is dead, which is always followed with "then I can't tell you anything about the account." Twice they even called me on my personal number... when I'm not on the account? It's honestly like they're harassing me at this point. I get they may have rules about when someone passes away but if you know she is gone and you won't let me pay, take over, or close the account, stop calling us and move on.
They were great to my family up until my mom's passing but please either let me pay the bill and get my family's stuff or leave us alone.
The app is so easy to use. The location is very clean and safe
This place has been nothing but the worst experience from the beginning. No employees ever seem to be on site to help and they’ll hike up the rent as much as they can the second they get the opportunity to (our starting month before was 92- its since been raised to 165 for a 10x10 unit in less than six months.) I’d give this place negative stars if possible- but it wouldn’t matter since they seem to buy all of their reviews anyway. If you’re smart you won’t be giving them your business
Excellent service and super helpful getting my account set up. Nice easy app access to storage.
****Update******. It's been 5 months now and this place is great!! I had a few billing issues that turned out to be my mistake and Heather was amazing at helping me out. 10/10 :)
Heather was lovely to work with. Showed me the unit and gave me additional options that might suit my needs. Check out was concise and efficient.
Melody is very kind and helpful with information. Heather was super helpful with fixing our storage unit that got stuck and she fixed it for us.
Friendly staff. Even helped carry out all my boxes!!
I'm not sure about the storage but an employee today helped me tremendously when I broke down in front of their business, wish I knew her name! She's amazing and I am forever grateful to her! Thank you whoever you are, you are my hero! Many blessings!
Teri was great! She explained our different options, listened to what we were needing to store and helped us get a unit quick and easy. She was extremely pleasant and friendly. Would recommend coming down and visiting with Teri next time you need a storage unit.
Great experience here these past 2 years! No problems at all. It's very secure and clean on all parts of the property. Teri is amazing and provides great customer service. I appreciate Public Storage very much!
What a hassle this place has been. Major communication issues between employees. Constant phone calls. Call back and nobody ever answers. Hung up on when I do get somebody on the line. Telephone tag. Left hand doesn't know what the right is doing. The excuse I was given is "this is a training center".
It was cheaper than any other storage facility nearby, you get what you pay for!
Update:
It appears they are buying 5 star reviews as well. Check out the number of reviewers with single digit reviews. Now that's integrity.
Prompt and great Customer Service. Cordial and informative walk through before securing unit.
I’m renting two units here and my experience so far has been great. I was able to look up rates online, reserve the units, complete the paperwork and more.
When I wanted to do a tour and needed help sorting out paperwork, Heather in the office was on top of everything and made it really easy to finish up.
Great location , Teri was super awesome and helpful and very quick to get me in a unit :)
Fast, nice and got it done!! Absolutely cannot recommend it enough.
Went in to see what my bill was and was helped to lower my bill awesome place
Quick and friendly service!
Great customer service and support.
Heather and abbi where wonderful and helpful
Clean facility, Easy access in and out, app is super convenient for opening locked doors. Overall I’m pleased with my experience.
Very helpful with my needs. The process was effortless
Great customer service and very helpful.
Thanks again
Great location and facility. Heather is very helpful.
Very professional and helpful. Really appreciate Heather's help!!
Great customer service and very nice
08177 location was awesome!!! Held my reservation so I would keep the online price!
Very helpful with and courteous with my unit change today . A valuable employee to have at PS.
Convenient location that is easy to get in and out of. They have also kept it in great shape with routine updates.
Amy and Paul were extremely helpful and easy to work with when I got my unit. I highly recommend them for your storage needs!
Heather was amazing! So understanding with my needs involving my uhaul pods & very helpful. The store manager was great too when I 1st got my unit! Wonderful customer service!
Awesome experience. Very friendly and helpful.
Fast and friendly service made renting a new unit easy and fun!
I just wish they stayed open later than 9:00 p.m.
Stopped in the office to purchase a lock. It was convenient and the price was fair. Heather the manager was helpful and kind. Also this location seems very nice and well kept. Would definitely consider it for storage in the future.
They helped me so so much. I was having a horrible day . I had presented a storage at another place only to show up and it be horrible so I drove to the 134 public storage and they were so pleasant worked with me to solve ALL of my issues with the App , registration, and definitely a clean welcoming storage. 10*5 indoor
Great customer service easy to access
Place is Great! Super clean including the bathroom which is rare for a public place! Love working on stuff in the storage after a long day just super confused about how late you can stay here seen people stay past 9. Anyone know the absolute latest you can stay here?
rene made it very easy for me to move from one location to this one! Everything was smooth and easy! No hassel at all!
Great service! Rene and the new guys are awesome 👍🏽
Rene is awesome very helpful quick handy resourceful beautiful and dog lover
Danny helped us out and was very pleasant and did a great job.
Understaffed. One person to answer phones and assist clients.
The woman who was the only staff member did a great job.
Been an occupant for 4 years and employees here are wonderful and helpful. Renee is a great manager and makes sure place is clean and well kept.
I am going to refer everyone here.
Going to miss Renee as she is ready to talk to and i consider her a friend..
Stopped by. Everything was safe & dry. Drive ways clean& dumpsters alway clean & tidy