Extremely happy with the new storage space! Stephanie's customer service in particular was very professional and made the process easy for us. She's the best!
Stephanie is amazing! Totally stressed on moving day, finding out my rental space was too small for my needs. She handled everything so professionally and calmly, she certainly deserves employee of the year!! 👏
Very good instructions.
Excellent advice.
Thanks safe and secure .
Very nice service
Great Steff who offered a great climate storage deal ! Friendly and professional !
Great customer service!
Cesar in the front desk was really helpful!
Cesar & Chris were especially friendly and helpful!
I came to the office today to rent a storage unit and Oscar handled my request. He guided me on how to get to my unit from the office and explained patiently the breakdown of the fees. It was wonderful to talk to him and I even learned my unit was climate-controlled. Great service!
Best customer service- units and building clean, well secured, climate controlled best, been in both non climate and climate controlled, quick response to any unit or building problems, issues, friendly, accommodating, been renting here for decades- wouldn’t go anywhere else. Highly recommend -
Steph was amazing! She helped me get my account set up quickly and made the whole process easy. Oscar gave me a great tour and answered all my questions. Both were friendly and professional. Definitely recommend!
Oscar at Public Storage was fantastic in helping us switch to a different unit. During the transfer process, we learned that the online pricing could not be honored in person. Oscar went above and beyond by suggesting that we reserve a new unit online so we could take advantage of the Memorial Day sale, and he offered to cancel our current unit to make the transition as smooth as possible.
He clearly explained the differences between climate-controlled and standard units, walked us through the available options, and showed us the property map so we could make an informed decision. His knowledge, patience, and willingness to help made the entire process easy and stress-free.
I’d also like to recognize Theresa, who was friendly, welcoming, and offered assistance when we arrived. Although Oscar was already helping us, her kindness and willingness to help did not go unnoticed.
Thank you both for the excellent customer service!
Teresa is amazing. Super knowledgeable and friendly. I love the convenience of this location. And I’m using it for my family. I’m very glad that I came here. Thank you, Teresa for your incredible service and kindness.
Oscar helped me today when I came back. He is so kind and professional.
I love this facility very much. It’s super clean and secure and easy to get to.
Easy to reserve site and get to it.
Super friendly and efficient rental process…great customer service on site. Facility feels very clean too.
Teresa was extremely professional and helpful when I ran into a crisis. She went out of her way to help me get a great deal and even made extra phone calls to verify a unit was available. When I was stressed, she was a calm and reassuring. It truly made my day.
we had a great experience at public storage!! the staff is super helpful and responsive, the units are clean and well maintained, and can’t ask for anything more from a storage unit.
Teresa was very helpful and knowledgeable. Thank you!
Theresa was incredibly helpful navigating this process and even assisted me with finding one closer to my new apt. She took time to connect me with another location and worked w that mgr Stephanie to find me a unit in my price range. PS locations are full of friendly, supportive staff. Highly recommend!
In the San mateo office and Teresa and Oscar were very helpful on a payment issue.
Teresa has been. Wry helpful in accommodating us with multiple units for our Interior Design company. GIVE HER A RAISE!
Chris at [Public Storage] was fantastic—friendly, patient, and professional. He helped me pick the right storage unit and made the process quick and easy. Highly recommend!
Rented a space during the President's Day sale which made the rental easy for what we needed. Staff on site was very helpful, especially Teresa. When we had an issue with the lightbulb in our unit, she helped us right away.
Ok so Teresa.... Professional, friendly, problem solver, called me back when she promised, handled my difficult situation with a sense of urgency, understanding and found me exactly what I needed at a fair price. I never write reviews EVER but it is rare I find someone who cares about the reputation of their workplace and their customers. Thank you for everything Teresa I was in a bind and your assistance in fixing it MADE IT ALL BETTER. i have taken time to look at your Pubic Storage reviews and the consistant 5 star reviews are ALL TERESA! SOMEONE GIVE HER AN AWARD OR A RAISE! Thank you, Thank you. Public Storage you are LUCKY to have her!!!!
Sincerely,
Kimberly
Theresa was wonderful and very confident in helping me find the space I need . Property was big and nice . Definitely recommend!
OMG...best place ever! Theresa and Farz showed the best customer service skills and support. They were on my team and did everything in their power to resolve the issue which eventually, we came up with a solution to honor the deal I was offered via email. I have been using storage units for the past 3 years and have had to move from place to place since they jack the rate after about 4 months. I was offered an exclusive deal to "win back" my business that I took advantage of... but their website had a glitch and the reservation did not complete. Once the code was used, it wouldnt let me redo it. Theresa and Farz escalated the issue and eventually, as mentioned, the offer is being honored. It is rare these days for people to go the extra mile and they both did. With all the options out there, I highly recommend this location because when things go south, as they often do, they will be on your team.
Oscar is really nice. He helps me with moving out. I like his service and passion!
Teresa and Oscar are the best! Their customer service is amazing
I recommend this storage location to all
This is my 3rd unit at this location now I’ve met Oscar and Teresa in passing as well as calling over the phone. Very supportive and friendly staff. The building is well kept and the ac has been on at 70-7x for the entire year I’ve rented here. Definitely recommend this location to anyone looking for a climate controlled storage unit at affordable rate.
Great location - love the staff!
Great place. Great staff. Teresa knows the business best. Ask for her when you go. Highly recommended
Very nice storage facility, nice customers, very nice staff. I have especially appreciated working with Cesar, who is oh good very hard-working and nice.
I had a great experience with Chris at [Public Storage]. From the start, he was friendly, patient, and professional. He helped me find the best storage option for my needs and explained everything clearly. The process was smooth and hassle-free. I truly appreciate his assistance and would highly recommend his service to anyone looking for storage solutions. Thanks again, Chris!
I want to take this time to thank Ms. Teresa for her kindness and support. She has patience and truly knows how to handle any given situation around boxing up a tv. When you talk about customer service she must have wrote the book.
Great location! Super convenient and easy with very reasonable pricing! Teresa is was awesome... honest, kind, and helpful. I can't thank her enough for all her due dillegence and support while we were in the process of shopping for storage. Thanks Teresa!
I work for a small local nonprofit and we were in a jam to find a storage unit quickly. Teresa went above and beyond to assist us after we booked a unit that was too small. She was friendly, knowledgeable and a pleasure to work with. We are so grateful for her help. Thank you again Teresa!
Clean facility. always friendly service. customer service actually cares. easy reservation to rental process.
Wonderful experience. Oscar was supremely helpful getting us the storage space we needed. Moving was stressful, thank you for making our storage needs so effortless. We appreciate the service and support so much!
Teresa solved all my storage needs. Highly recommended
We were very happy with the service at this facility. The storage was very clean, and the area around well kept up. The staff was very helpful and courteous. We will recommend this facility anytime.
We had a great experience at Public Storage in San Mateo! Chris was very helpful, checking on us throughout the process and closing out the unit and account balance after we vacated. Highly recommend this location and Chris for his excellent customer service!
Great staff help onboarding, great place for storage
Best place in town. Teresa really gets the job done
Teresa helped me sort out all of my questions and get right into a new unit in under 20 minutes. I trust this location and the staff within it.
Almost frictionless transaction, although you do have to be able to use the web.
Very good service, Cesar was very helpful with all of our questions and will go above and beyond to make sure you’re taken care of
Chris & Oscar were very helpful
La persona k me a yudo se Yama Chris fue muy Bueno me ayudo a entender el proseso de rentar un storage i responder las preguntas k tenia sobre k storage agara muy buen servicio
The space is very clean and accessible.
The staff are really helpful. When I moved out and had a lot of unwanted boxes, Oscar helped me throw them away. Really good service!
Oscar is friendly warm and incredibly efficient. I’ve dealt w him for years and probably the single reason i have continued w PS over the many years. Give a raise a promotion. He deserves it and so does PS customers.
Very helpful. Very friendly. Showed us a variety of units and made special arrangements to get us a specific unit that we wanted. If there was a six star rating I would have given it
Chris was very helpful and patient! Great service!
Chris and Oscar provided great customer service !!
The staff here helped me figure out a solution for my vehicle storage needs. Teresa & Oscar were kind, efficient, & customer focused. I appreciated that they were both professional and personable.
Thank you and shoutout to Teresa for her professional customer service to help finalize the unit that best suits my storage needs. Even though I can see she's busy accommodating other clients, she still makes me feel welcomed, gave me necessary information and provides smooth service to my request without much hassle. Public Storage should rewards Teresa for her professional service.
The storage unit with climate control in the main building is clean with lighting and AC. There are 2 entrance to the main storage building with parking on both sides, so that you don't have to walk as much. The picture attached is a 10x10 storage unit.
I couldn’t be happier with my experience renting here at public storage in San Mateo County. Customer service front desk. Teresa very helpful always with a small, Very knowledgeable thank you.
Teresa is the best. Highly recommend
Great business. Especially from Teresa. She goes above and beyond, and manages everything with grace and professionalism
Great place, great staff. Teresa is always there to help and support with all my storage needs
Teresa was super knowledgeable. She helped me get my account sorted out. She was super patient. This is also a great property to rent. She manages the building very well
Highly recommend. Teresa is so awesome and informative. She knows her job and very professional
Great asset for your company
Teresa was super helpful and got me into a storage unit quickly. I love this facility because it has climate controlled spaces, parking and well maintained building. Happy to know my things are there. Thank you!
I am an old customer in this facility. I love the cleanliness and the professionalism of the staff here. Special mention for Teresa. She is a problem solver, super efficient and total professional.
Teresa helped me complete my rental. She’s awesome
Teresa in San Mateo was very professional and helpful. There was an issue with the storage due to rain but she made sure I was informed and took care of all my concerns. The whole team in this place are super nice and friendly. I’m glad I chosen this place. I highly recommend this place. ❤️
The guy who helped me get a unit was extremely accommodating and helpful. Later when I was moving my stuff, he ran to my car to let me know I had forgotten something on the side of the entrance. Incredibly thoughtful guy.
This location is close to a lot of main highways and streets like El Camino meaning it’s highly accessible. The facilities were clean and the area felt safe.
This team was awesome!!! I came in because I couldn’t finish my rental agreement online and the team here helped me finish and complete it super quickly. Thanks Emily and Rose, you guys rock!!!
I just wanted to say that this property is well maintained and the staff here is extremely helpful. I came in to inquire about a unit and Jesse was really knowlegeable and gave me some insight on what I might need. He was an extremely cool guy and I appreciated his help and I recomend this place to anyone who needs a storage unit.
Wow! Jesse was such a delight helped me through the whole process and found me a great unit would highly recommend!
I wanted to give two thumbs up to Jesse at San Mateo Public storage for helping us out with our public storage payment issues. He is a kind and thoughtful person and I know is a valued employee. Many thanks Jesse. God Bless you . . .
I would just like to share that I value and trust this Public Storage! On top of the convenient location, the premises are always safe and clean. The Manager Jeffe there is truly world class, he takes time to listen to the customers concerns and offers solutions with tact and poise. Spend your money here, you won't regret it.
Jesse and team here is amazing at taking care of their customers.
Friendly staff very clean place