Public Storage Self-Storage Units at 19237 Aurora Ave N, Shoreline, WA

Lem Lem was an absolute gem that gave me a great deal and was very transparent about the offerings OK storage units and their pricing. I ended up getting the 10×15 instead of the 10×10 Thank you

Renting a unit at this storage was a very positive experience. Lemlem was very helpful and made the whole process very simple. I highly recommend this place!!!! Look no further

great service,friendly laid back professional staff

lemlem gave me excllent customer service

Lemlem very courteous, explained everything very helpful

Lemlem was amazing ! Great customer service !

My time here was largely smooth and unremarkable, which for a storage place is good. The 24/7 access meant I could come and go whenever I wanted and I didn't need the assistance of someone on site to get access to my storage. The only two things of note that made me eventually terminate my time there were the increasing of rent prices and the mechanical maintenance of their elevators. When my partner and I started renting the price per month was a reasonable 70-80 dollar range, but after a year the price per month was nearly double that. As for the elevators one of them needed repeated maintenance and even when it was functioning it would grind open and closed and emit a loud warning sign at times like it was about to break down. The other elevator had no such problems so each time I went I would ensure I used only that one instead. I was told that multiple attempts for repairs had been made but over time the problem would start returning for that affect elevator. When it was my time to leave I scheduled an appointment and then met with the on site worker Lemlem who made closing out my account easy and without problem.

Stored things here for a year and had no problems. I just recently got a bigger place so I don’t need it any more. Lemlem was very helpful during the move out process.

lemlem excellent customer service with a Smile

Lemlem helped me out a lot, professional and very friendly. Thank you!

Lemlem is very nice and provides us very good customer services. We decide to use PS for our storage needs.

We were told that an employee had to do an inspection with us before we could cancel our contract. So we came at 3:30 in the afternoon on August 30 to get them to do so. No one was in the office, it was locked up, even though the sign said it was open. We tried for 2 hours with no luck, and we searched the entire building, to make sure that there wasn't an employee of walking around somewhere else. So apparently the employees can just show up and leave whenever they want to without notice? Of course, now this means that we're going to be charged for September as well-- All because somebody couldn't finish their shift. We shouldn't have to keep paying just because no one showed up to do their job. Also, we've only been using Public Storage for a year, yet our rate has gone up three different times, every time without a single notice. No email, no letter, nothing. So apparently Public Storage can just raise your rates whenever they want to. And if you have a problem with it, too bad because there's nobody working. The icing on the cake was the person living in their car in the parking lot for the first 6 months that we were here. At least that person's gone now. But don't come to this place without watching who you let in and out of the building. It's a tiny little storage unit that had almost nothing in it. This shouldn't be so complicated to cancel, and the rent sure as heck shouldn't have gone up three times in one year.

Easy access. Clean. Wish it were less expensive

Lemlem was the lady that helped me all throughout my moving out process, made phone calls to get my lock cut and kept me updated all through out the process. I had my storage unit a little over a year, and I highly recommend Public Storage. Lemlem was wonderful!

Lemlem and Lena were great and helped me out with the many questions I had. Very friendly and very clean store! Glad to be here!

Lemlem was super kind and very helpful

Nice & clean facility, super easy to get a unit then Lemlem made checkout super convenient

Lemlem is amazing and gave me great customer service went far and beyond assisting me. Would definitely recommend public storage.

Easy entry and smooth touch less move in. Clean inside!

Lemlem was a great help walking me through the facility and showing me around. Amazing costumer service!

Lemlem was very helpful and made my experience very enjoyable. Thank you.

Lemlem was very helpful, gave me all the information needed to complete my rental for a storage unit. Also great conversations. Thank you keep up the good work.

Lemlem was great today! I goofed up my reservation, and she helped me get everything straightened out. She is so friendly and helpful, she made my experience 1000 times better! Thank you Lemlem!!!

HAILEY helped me by walking through the units so I can visually see what I will fit in my unit. Awesome customer service. 👏🏽

I forgot to update this a long time ago. These guys could possibly be the worst of the worst when it comes to storage units. They are overpriced, unfriendly, my ex-girlfriends nonverbal autistic child was forced to urinate outside, rather than in a bathroom because the staff was to lazy to unlock a door. The door I speak of opens to the first floor of storage units that cost the same amount as all the other floors, yet it's the only one that has a bathroom. If you need to go, then you have to go to the office and will be lucky to find someone in there. If you do find someone, they are rude, and very unwilling to help. When they are not in the office, they are wandering around just to harass to customers for no reason at all. If they aren't doing that, they are hiding out in a unit that my ex and I literally caught them hanging out in. We were going through a very rough time and they made it so much worse.

Lemlem was awesome, great service and always offering help goes on and beyond Rockstar!

Lemlen was the best. IS tne best 👌

Lemlem is like an angel from heaven. Amazingly helpful, caring, skilled, and knowledgeable. Thank you Lemlem!!

Lena and Lemlem were amazing getting me transferred to the best unit for all my stuff!

Hi I get a good customer service specially from Lemlem she is very nice very helpful and she did a demonstration for different storage space she did a good job for me she is awesome thank you so much.

Lemlem is amazing. Super helpful and so quick to return my calls. The building is nice, looks clean, and even smells clean.

Jenn was the best help! I have never gotten a storage unit ever before and she made the entire process supper easy! I first got too small of a unit and she swiftly assisted me to get the right unit for me. 10/10 recommend this location!!

Business acumen and professionalism displayed at all times by Jen. Always great disposition and sense of humor okay.

I’ve used many PS facilities over the years and I find Jenn to be the most professional and nicest Manager of all. She is most helpful, courteous, “knows her stuff” employee of the PS locations I’ve used. I know she is very capable of climbing the ladder with PS if she chooses to do so! Thanks so much Jenn. Keep up your extraordinary Customer Service - Kathy

I have been a customer for over a year now and had upgraded to a 10 x 15 unit. Unfortunately for us renters prices do increase due to demand and availability. My cost was going to increase drastically monthly. To my luck Jennifer is such a professional and helpful person that she was able to get a 3-month extension on my current lease. Thank so much Jennifer!!! She deserves a raise!!!

Jenn really helps me a lot. I am very appreciate her. Yesterday when I arrived that storage, I found the door is locked,so I just put my boxes next to the room. Then today I went to leasing office. Jenn helps me to check what happened and helps me to transfer the room.

Secure and clean facility, good loading area with easy access to elevators and nice personal

Jenn at the 19237 aurora location was extremely helpful during my hard times and gave great customer service. She is a great asset to the company..

This is my first time getting a storage unit. I lucked out because after another PS location had me on hold for over fifteen minutes, I called this location and Hailey was super responsive and scheduled a time for me to come in and see the units an hour later, which is what I needed because I was getting the run around. Hailey allowed me to see units of different sizes and gave me an overview of how PS keeps the facility secure and clean. The building looks well-maintained. Thanks for making this happen, Hailey.

El otro día llame por que me recomendaron este public storage por qué ahí si hablan español la muchacha Jenny fue muy amable.

La señora Jenn es muy buena persona se nota que le gusta ayudar a la gente, a mi me dio mucha información para poder compartir con mi hija para poder comparar precio.

The service guy who named Tukai is very friendly and patient, he guided me through the units and provide a lot of help!

Worst parking lot ever. Be prepared to have no where to unload or have to wait forever for a big dolly.

Excelente servicio y atención de la señorita Jenn

I was received very well at public storage located on 18237 Aurora avenue North. The manager Jen was a wonderful in helping out and you know give me familiar with the grounds and locations and how the security and everything you know breaking me in and she's been a great help since then as well I'll give this place five stars any day of the week I live across the street and it's convenient but the service it stands their customer service inside that I've experienced is a five-star in the stands Head and shoulders above whatever counted elsewhere.

Jen was great. Patient and helpful. Even showed me the space, answered my questions. Very helpful and nice.

She listens and got me a great storage unit.

I have been with public storage many times in my life. When I came in to this facility in shoreline I met a woman I will never forget. Jen was so helpful to me in what could have been a very stressful situation as I urgently needed to get my new storage started and help my daughter move out of hers in one week. I do not live in town anymore so to know that this is the person on this crew looking over my most loved memories in boxes makes me rest easy. Thank you Jen for all you did and I look forward to seeing you again on my visits in town to check on my belongings I will be sending friends your way😊.

Jenn is amazing! She’s very knowledgeable, friendly, and helpful with any need I’ve had!

Lemlem was awesome she was very professional and extremely helpful thank you very much !

I was looking for a storage unit I could see first. Jen, the on site manager, showed me a unit so I could visualize the size, and answered all my questions before I signed up. Super helpful and made the process very efficient and pain free. I appreciated Jen’s help a lot. Would recommend!

The process was really easy to complete online, all I had to do was show the woman in the office, Jen, my ID and I was ready to start storing stuff! Jen was very nice and even offered to walk me to my unit. The facilities look brand new and very well taken care of. I feel very safe storing my antique piano and pinball machine here.

Lemlem was very kind and helpful. And she gave me a tour. I feel very comfortable with Public Storage.

Lemlem - excellent cs and very personable - super employee!

Lemlem was very helpful. This the second time I’ve worked with and each time she has been very helpful.

Lemlem was very helpful with getting a unit, showing be how to get into the bldg and my unit

Overall easy to use app and spaces the parking lot itsnt the easiest to maneuver but it’s got more room than some around the area Lemlem was the employee on shift when I was moving out and she made the process easy and fast

Lelmlem she was very helpful and made my visit very pleasant and easy to process.

Lemlem very good customer service

This place is amazing!! Super clean and the staff is amazing. Jenn is hands down the best person for the job. She keeps it clean and is always on her stuff. Honestly if it wasn’t for Jenn we would have thought about a closer unit but her customer service is amazing and she really cares about her customers. Only place I’ll refer !! Thanks Jenn for taking such good care for us!

Jenn is an asset to public storage and they are extremely lucky to have someone like her. She is knowledgeable of they're policies as well as amazingly helpful and any public storage should have someone like her at the store front greeting and helping people with these sometimes stressful situations. Thank you Jenn you have now a few times been there for me in a hard situation and honestly given me a better outlook on Public storage because of your exstrodanary assistance. I'm forever greatful

Lemlem, great customer service!

Lemlem gave great customer service!

Lemlem, had great customer service today! Very helpful with getting my storage.

Lemlem is a beautiful and helpful woman at this location. She made everything easy and fast.

We were helped by Lemlem she got us all sorted out! Wonderful service

LemLem saved me from a Public Storage nightmare. Wonderful woman.

Lemlem was very helpful, storage unit is very clean.

Jenn was the nicest friendliest customer service agent I've ever had she deserves raise

Lemlen was very helpful. Great experience overall!

This place is amazing and clean!! Lemlem works here and she is so very helpful and kind. She has answers to all o myf questions and has made this a great storage experience. I would totally recommend this storage facility.

Thanks Jenn for helping me out with the easy registration!

Lemlem was great. Patient and helpful. Even directed me to the app to save some $$. Showed me the space, answered my questions. Very helpful and nice.

Lemlem was very helpful. She explained everything very clearly. It was a very pleasant experience.

Lemme very professional and very nice Thank you Lemlem.

Nice new climate controlled building . They clean everything except the elevators . Haven't used any stainless steel cleaner in 4 months so far! Handprints and footprints like a germ mosaic on the walls Update - now the carpet in elevator is gross too. Update : some better employees have made things look better & my trips to the office for moving supplies were very good. Staff was quick and efficient. I would still like to see a daily wipe down of the two elevator buttons and handprints .in the elevator. They need to use stainless polish.

5 stars to Jenn! Customer service was professional and she went the extra step to come out to my unit and help me with the lock. Thank you :)

Austin was tremendous help! He made sure I felt welcome and got everything I needed to move stuff in!

Austin was very helpful in getting the right storage unit for me. While still being on a budget got me in with a good deal for the long run

Horrible experience. Had reserved a unit, got there during business hours and nobody was there. 20 minutes later an employee came out and was the rudest person I have ever had the displeasure of meeting. We left and went a block up the street and received amazing service. Public still hasn’t refunded me money. I’m going through the Better Business Bureau.

They promised that you will be able to access your storage unit from 6 AM until 9 AM however the system is frequently off-line and they don’t have any 24 hour service number so if you only want to access your belongings from 9:30 AM until 2 PM when the office manager is in the office then please use the storage facility. Otherwise I would look for another one that maybe has a more functional access system

The young woman who assisted us was cordial, very helpful and knowledgeable.

We have been looking for a storage unit for a few weeks. When we arrived at this public storage Gabrielle answered all of our questions and showed us an available unit. She was very patient and we felt very comfortable with her. We rented a unit online this morning and went to this facility. Again, Gabrielle was there to greet us and answer more questions with patience and kindness. She handled all of our issues effectively and confidently. She took pride in keeping the facilities clean. We were very impressed with her! We have heard nightmare stories about renting units at storage facilities. Gabrielle made our renting experience very pleasant and because of her we feel confident in our choice to rent at this Public Storage facility.

do you allow the storage of firearms there?

Overall a good experience! The only downside is due to only having one main entrance with two elevators it can get crowded during busy days like the weekend. But great place!

Charlotte was awesome. She actually clocked back in just to help me get my account set up so I could access my unit. Talk about going above and beyond!

Charlotte has been fantastic! We really appreciate all her help!

Charlotte was very help Professional Awesome , I’m very Grateful, Thank you . Dennis D Panfil

Charlotte did great

Charlotte was extremely patient and helpful!!

Great customer service from Gabrielle 😊

Great Customer Service!! Danny was so helpful every time I was there. easy access too!!

Had rented an indoor storage unit here before going out of town, there was a massive break in last year while I was out of town, Public Storage never notified me that my unit had been broken into, and the thieves had replaced my lock with their lock on my unit! I came back and realized my key did not work, Public Storage didn't help me at all in getting access to my unit even though it was obvious my lock had been drilled and replaced. When I finally accessed my unit all of my stuff had been ransacked and my valuables stolen. Again I never received any help or information from them throughout this entire process. No apology or anything from Public Storage. I'm also writing this review for the second time because it appears they had my first review deleted. DO NOT TRUST THIS LOCATION, THE REVIEWS ARE NOT ACCURATE AND IT IS ABSOLUTELY NOT SAFE OR MONITORED. How was there a massive break in but customer never informed? My unit is visible from the cameras as well, so it is absurd. I wouldn't be surprised if it was an inside job from the people there.

Dan Meagher is the epitome of customer service. If Dan is involved please feel free to use me as a contact point for recommendations!

Awesome staff and my stuff is safe. Building is Very clean.

Dan was THE BEST.

If you ever need help ask for Danny!

Awesome customer service by Daniel. He was very helpful! Answered all my questions and helped me figure out what size storage unit was best for me. Thank you Daniel !!!!!!!

While there are many appreciative qualities (security, climate control, outstanding locks, insurance, etc.), the way the rate has raised multiple times in the last few months has been of concern. According to the rental agreement, there was to be 30-days notice before a rate hike, which was not received before any of them.

Perfect place to store all your cargo! 😇😅

I was in the office of this location recently and was witness to the most rude and shameful display of what was supposed to be customer service by a woman wearing the name tag Tiffany, that public storage will never get a dime from me or anyone I associate with again. This woman didn’t seem to care about providing any form of professional courtesy to two separate customers while I was waiting for assistance finding a unit to rent. After witnessing this ridiculous behavior I left without talking to anyone, wondering, who is responsible for training and who is making sure the employees at public storage are capable of providing a professional and gratifying experience, I mean they do have signs all over their offices that say “We Care” this is a lie that is obvious the minute you step into an office that the woman I had the unfortunate experience of witnessing. Public storage should be ashamed of their management of facilities and personnel.

Do not store anything here if you plan on keeping it. I had what I thought was an indoor secure spot and was only there for 3 weeks before there was a massive break in Nearly everything that had any value to me is gone for good. All I got was a policeman's phone number who won't answer and see you later. This is not a secure facility in a non-safe area, find something better.

Nice clean well protected facility

Tiffany is the absolute best! She is a huge asset! I run a moving company and deal with these facilities all the time so I know a great Public Storage with great staff when I see one.

It's a storage facility........ The staff I've encountered has been pleasant. Not the cleanest in common areas but.... Its a storage facility

Tiffany was fantastic staying late so I could pay on my bill. Very personable, this is why I choose Public Storage!!!

The space looks brand new, is very clean and secure. Easy to navigate. Only issue is very limited parking. There are only about 10 parking spots and only 3-4 are under cover, so if it’s raining and busy you might get wet. Tiffany was the person who helped me pick out my storage unit. She was super knowledgeable, didn’t skip a beat, very personable. The only issue was she made me laugh so much my stomach hurt! She deserves a raise! Thanks for the help Tiffany!

Tiffany and Jacob have been most helpful and so friendly! Secure and clean new facility, good loading area with easy access to elevators.

My friend and I met with Tiffany this morning and she got us all set up with a storage unit. She was super-deluxe! Professional, personable, friendly and actually made the task quite fun. The facility itself was impressively clean and tidy and they had solid security measures in place. And the pricing is much lower than any other facility we'd researched. Highly recommend!

The cleanest storage unit I’ve ever rented! Not to mention the best customer service at a storage unit I’ve ever witnessed. Tiffany was absolutely fabulous and helpful. Thanks Tiffany for providing genuine hospitality and smiles during a stressful situation. -Vanessa

I'm very pleased with the support and positivity that Tiffany offered when helping me find my perfect storage unit solution. I was unsure about the location, but she mentioned that it's right by Costco (which is a selling point for most folks). She also was kind to give me space when I asked for a moment to sort out some details before I booked the unit. We had a friendly conversation and I'm so very grateful for the way that Tiffany worked with Marie from another Public Storage location to help me find the best unit/deal/location possible for my needs. I'm impressed with Public Storage and feel at ease knowing there's a top-notch storage facility I can rely on with tons of locations around Seattle.

Jacob was super helpful and informative today, did everything right and was super professional. Let me know everything I needed to about renting a space here. Highly recommend it. Super clean and professional building.

I never thought I would get A class customer service at a public storage facility but that's exactly what we got from Tiffany. What a gem! She was very helpful, positive, and bubbly and kind and funny!! I mean, the facility itself was great and super clean but she made it awesome. 10/10 would recommend. Moving can be stressful and it's nice to have a very positive presence around to help out. :)

Secure building with temperature control. Staff was friendly and very helpful. Everything appeared to be clean and in good condition. The carts were in great shape. Parking to unload might be an issue, however every time I was there so far we were able to find a spot. They do have 2 unload spots right by the doors big enough for a van or U-Haul.

I think her name wasTiffany ,that help me that day. She was attentive to detail excellent customer service and really care about the situation I was in that brought me to this place in the first place. . She took time to explain the term and options that are available when leasing this space to store my things. I have ne needed to use a storeage unit b4 so all new to me. Thankyou for a great job well done Tiffany 👏 Lace

Super easy to get set up! Tiffany was awesome and provided great service!

Tiffany was fantastic! I came in, told her what I was looking at online and we looked at a unit. It wasn’t quite the size I needed so we went with a larger size. I appreciated her wit and how she walked me through the process. The facilities are secure and brand spanking new.

Great customer service. I had issue with my storage space and the gentleman (I think his name was Jacob) who helped me went above and beyond to change my storage space.

An Awesome Public Storage Place and Staff Tiffany One of a kind Above and beyond.

Excellent service by Tiffany, super friendly and helpful. She was able to answer all my questions.