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Public Storage Self-Storage Units at 19237 Aurora Ave N, Shoreline, WA
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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5'x5'Online only price$ 33/mo
Small 5'x5'- climate controlled
- upstairs access via elevator
$ 33 /mo $ 41Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 89/mo
Small 10'x5'- climate controlled
- upstairs access via elevator
$ 89 /mo $ 111Best Price Label+ one-time $29 admin fee
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Convenient Locations -
Budget-Friendly -
Advanced Security Features
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10'x8'Online only price$ 93/mo
Medium 10'x8'- climate controlled
- upstairs access via elevator
$ 93 /mo $ 117Best Price Label+ one-time $29 admin fee
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10'x9'Online only price$ 107/mo
Medium 10'x9'- climate controlled
- upstairs access via elevator
$ 107 /mo $ 134Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 109/mo
Medium 10'x10'- climate controlled
- upstairs access via elevator
$ 109 /mo $ 136Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 145/mo
Large 10'x15'- climate controlled
- upstairs access via elevator
$ 145 /mo $ 182Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 234/mo
Large 10'x20'- climate controlled
- upstairs access via elevator
$ 234 /mo $ 293Best Price Label+ one-time $29 admin fee
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Reviews ( 184)
Lemlem is amazing - she went above and beyond to help us on a Sunday!
OMG!! Spencer was awesome! I've been super anxious about storing my things. Spencer was patient, kind and literally walked me through EVERY step! GREAT CUSTOMER SERVICE!
Expect no good parking. Only two load zone spaces.
Expect a long wait for the elevator.
Expect the Manager to Never be onsite when your there on the weekend.
Expect to not get help with your lock to the unit even through you are now paying $400 a month for it.
Expect to wait in line for the ONLY ENTRY DOOR.
Expect to punch in your code twice to get to your floor.
Expect to get a unit as far away from the elevator as possible.
Expect to have your rent increase by 25% per year. Yea.
Expect to spend 8 hours clearing out your unit. The elevators are slow.
Expect the two free carts to be in use by others all day long.
Expect on the last day of each month the management to not be helpful at all, just trying to make you pay $400 for an additional month.
Expect to pay $280 to have a locksmith drill your lock out if you loose the key.
Expect only one employee on site that is helping others most of the time.
Expect to pay a penalty the day after your rent is late. No exceptions.
Expect to use the smallest truck you can find due to a small parking lot.
Expect to pay you moving crew mote because of the excessive time it takes to get to your storage unit. You cannot drive up to any of the storage units.
Lemlem is great not only as a service agent but a great person to talk to. The storage facility is clean and secure. Thank you for being informative in my decision in choosing the right storage for me.
Love their employee Lemlem in the office who went above and beyond to help me out with an issue I had. Thank you so much!
Lem Lem was awesome to work with she is really nice ! Would recommend this spot
Lemlem did a great job of helping me. Very happy.
This place has been burglarized on a big scale twice in the last 2 months . Police say thieves have mastered keys to these storage places. Beware!
Lemlem was very helpful and made my check-in super easy! She's the best!
Lemlem was great, helped us alot
Lemlem is really nice and helpful
Lem Lem was sooo very helpful to us in the process of solving our problem with our lost key. She made it clear and easy to understand how to resolve out problem.
I recently began renting a Public Storage storage unit and I couldn’t be happier. From the beginning, the process was easy and smooth. I was able to do a lot online and I also downloaded the app. I phoned the on-site person to find out more about the specific unit I would get and he was helpful. When I went to get the key to the unit, The Public Storage person (name Lemlem) was friendly and showed me how to access the building and my specific unit.
The Public Storage building and unit are ‘climate controlled’, modern, clean, well lit and well-made and secure.
Public Storage was a great choice.
This 5 star review is for Spencer only, I truly hate this place but enjoy him. I’ve been using public storage for 3 years now and the people that work here are not kind. Lucky for us we get Spencer every once in a while. He’s a very kind and understanding human being and sees others as such. I truly cannot wait until I can get out of this mess of a building but will be sad to know I won’t see Spencer anymore. Hailey or Hayley however you spell it should be fired for constantly power tripping on costumers. She wants to do her job so bad she’s willing to speak over you & yell at you when she should really be trying to find solutions to better meet your needs & listening to the costumers questions. How can you help when you’re just screaming at people on the phone? She should be better trained and whoever did train her should be to blame for her psychotic behavior & scare tactics. She literally threatens to throw your stuff away for asking a simple question. Spencer truly deserves good things and great success. Spencer should honestly be training your employees. Don’t meet many people with that great or communication skills, he’s calm so no going back and forth with clients, he’s just overall a great asset and the only reason why this location is probably still in business.
Lemlem was great and helped a ton!
Just got my unit today but what made the whole ordeal great was Lemlem. She was very helpful
We recently got set up with a new unit. Lemlem helped us set up some of the advanced settings so that it worked the way we wanted it to. This is a really great, secure storage facility and all of the staff are friendly and helpful.
Elevators smell bad. Just pulled up. No cars. But the 3 carts are missing.
Lemlem gave me a wonderful customer service and very friendly
Nice
Haley was great! Friendly and efficient.
Haley was awesome and helped us finalize our rental agreement. Excellent service and clean facility would recommend this location
Needed to upsize our storage and Haley was amazing. She made the process simple and easy to follow directions. She was really nice and didnt get flustered at all even tho there were people waiting in line. We all got helped and our storage problems solved.
Spencer at the Public Storage in Shoreline was great. My mother recently passed and we need to store some of her things. Spencer made me comfortable. He showed me rental options, and told me things I had not considered. Very helpful. I’m in the right place at Public Storage. Now days with voice menus and AI it’s fantastic to get actual customer service from a nice, respectable human being. Thanks Spencer!
Friendly and helpful staff. Lemlem got through the paperwork so quick and showed me the facility, which was ver clean and secure.
Haley is amazing! She literally knows everything! She helped me get an affordable unit, and is always helpful! She remembers my name every time I see her! I’ll be sad to see her go!! ❤️❤️❤️❤️
Haley was really helpful and nice, great customer service, she help us to get the perfect size storage.
Hailey at the 19237 was Friendly, and a great help today! It was much appreciated
The staff are very friendly and helpful.
The building needs a security update, perhaps more cameras, as my unit was robbed. .
I had a AirTag and tracked my possessions to another unit … police failed to act.
Public Storage management got the locksmith and got my stuff back.
Thankful I caught the burglary the day of, so I managed to get 95% of my belongings, however the thief did steal an expensive music bag and important documents.
The units can easily be ‘cherry picked’ to rob: using a ladder anyone can look over the door of anyone’s* unit and see what’s inside.
Once you pick a storage unit to rob, any power drill can drill through the lock and break into the unit.
Management have been the only ones to act. The police tried to “self incriminate” the locksmith for opening the burglars unit.
Boo to the police
Thank you Public Storage management…
**** upgrade security! And /or buy some long strips of sheet metal and block those 18” gaps above everyone’s storage door, so people can’t see what’s inside everyone’s unit.
Haley was awesome. She helped me find my phone when I misplaced it inside my unit!
SCAM!!! If you speak with customer service over the phone, beware, they aren’t properly trained on how to do their job correctly!! Tracy is her name, and she will put you in the wrong unit. Not only did she book the wrong accommodation, Public Storage isn’t able to fix their employees mistakes!! I didn’t need my storage unit until a week after I initially, hesitantly, booked reservations. Somehow, even after providing move in dates, I was charged the same day, and my storage unit time already began. I didn’t mind that, thinking the unit was going to be what I asked for. Now three days before I have to vacate my apartment and begin storing furniture and a vehicle in what was supposed to be a 10x20 drive in garage unit; I find out it’s not what I asked for. It’s a parking spot located outside. Speaking with the manager in person their supervisor over the phone, my problem still wasn’t resolved. Instead they wanted me to pay more money!!! Claiming they would prorate the payment for the next month. I was only supposed to pay $1 the first month and $219 a month forthright. Now they want me to pay $280 initially and $410 monthly. I think the public storage company needs to get their work ethic together and offer greater customer support services to their customers. Overall horrible experience, on top of having to vacate my apartment in the next two days. Customer service also needs to be less concerned about receiving financial reciprocity, and lean more towards securing the customers storage space.
Haley was very informative and helpful about the move out process. The facility is always clean and well kept when I've been there, would recommend this facility to friends.
Haley, was amazing quick and efficient. Walked me around and provided great directions! Amazing facility I booked a space on the spot!
Great experience at this facility with the manager Haley. My husband and I could not get the gate code to work to access our unit. We went to the office and she was able to fix the problem right away! Awesome staff, thanks!
Haley was very personable and informative on the ins and outs of storage. The facility was clean, shiny and new looking! I'm looking forward to storing my belongings here which is conveniently located nearby to my apartment! Thank you Haley!!!!
Lemlem had great customer service today! Very helpful with getting my storage.
Haley did a fantastic job!
Haley was great! So helpful and knowledgeable. She made the entire process a breeze.
I needed a rental ASAP and rushed over right before closing and Haley was awesome patiently waiting for me to sign up. She answered all of my questions and didn’t rush me out the door. She made sure I was all good to go with my unit. Best experience ever!
I downsized my belongings and wanted a smaller storage unit. I went in today and talked to Haley, she was very kind and attentive. She showed me other units that were available and booked me what I wanted. It was a fast and easy process thanks to her. 10/10 for her customer service!
Great storage unit, there’s carts, it’s convenient, never too crowded, Haley has been amazing and super helpful in the move in and out process- thank you :) Highly recommend this spot!
Haley was very helpful with online reservation!
Zoey was great! Great service! Thanks
It is such a relief when you can find a very clean and well kept storage. Public Storage has great air conditioned units and some have lights inside. I had to upgrade my unit and Haley was wonderful helping me with the process. She is a professional and will do the best to help you maneuver the storage process. I strongly recommend for you to deal with Haley as she is very knowledgeable and will go above and beyond to help you. She truly deserves a raise. I have gone to other storage companies and I have not had a positive experience. Yerelyn
Great!
I visited this location the other day and Haley the girl working there was so great! Very helpful and informative, she showed me two different sized units and was very patient with me and my questions. She even let me take pictures of the two units to show the wife before we make a decision on a unit.
Haley was a wonderful help in assisting me getting my storage unit last week. She made sure I got the right size unit for my needs and was very pleasant and kind. The world needs more people like her with her attitude!
Bathroom was broken and the parking lot is a bit awkward. Loading/Unloading zone is fine though.
Haley, was so above-and -beyond my expectations. Very prompt and techy, provided excellent service while helping me with space transfer. She definitely deserves more than a 5-star. You ROCK!! HALEY!!
Haley was fantastic. Very professional with a personal touch. Feels like our stuff will be safe.
Haley was professional and friendly through out the check in process. Everything went smooth and experience was 5 star.
Lem Lem was very friendly and helpful. She went above and beyond to make sure I got the best rate when I upgraded to a larger unit. Thank you Lem Lem!
Lemlem really helped me a lot today! Find her and say hi to her. She's very friendly too!
Lemlem was very helpful!
Lem Lem was an absolute gem that gave me a great deal and was very transparent about the offerings OK storage units and their pricing. I ended up getting the 10×15 instead of the 10×10
Thank you
great service,friendly laid back professional staff
Renting a unit at this storage was a very positive experience. Lemlem was very helpful and made the whole process very simple. I highly recommend this place!!!! Look no further
Lemlem very courteous, explained everything very helpful
lemlem gave me excllent customer service
Lemlem was amazing ! Great customer service !
My time here was largely smooth and unremarkable, which for a storage place is good.
The 24/7 access meant I could come and go whenever I wanted and I didn't need the assistance of someone on site to get access to my storage.
The only two things of note that made me eventually terminate my time there were the increasing of rent prices and the mechanical maintenance of their elevators. When my partner and I started renting the price per month was a reasonable 70-80 dollar range, but after a year the price per month was nearly double that.
As for the elevators one of them needed repeated maintenance and even when it was functioning it would grind open and closed and emit a loud warning sign at times like it was about to break down. The other elevator had no such problems so each time I went I would ensure I used only that one instead. I was told that multiple attempts for repairs had been made but over time the problem would start returning for that affect elevator.
When it was my time to leave I scheduled an appointment and then met with the on site worker Lemlem who made closing out my account easy and without problem.
Stored things here for a year and had no problems. I just recently got a bigger place so I don’t need it any more. Lemlem was very helpful during the move out process.
lemlem excellent customer service with a Smile
Lemlem is very nice and provides us very good customer services. We decide to use PS for our storage needs.
Lemlem helped me out a lot, professional and very friendly. Thank you!
We were told that an employee had to do an inspection with us before we could cancel our contract. So we came at 3:30 in the afternoon on August 30 to get them to do so. No one was in the office, it was locked up, even though the sign said it was open. We tried for 2 hours with no luck, and we searched the entire building, to make sure that there wasn't an employee of walking around somewhere else. So apparently the employees can just show up and leave whenever they want to without notice? Of course, now this means that we're going to be charged for September as well-- All because somebody couldn't finish their shift. We shouldn't have to keep paying just because no one showed up to do their job.
Also, we've only been using Public Storage for a year, yet our rate has gone up three different times, every time without a single notice. No email, no letter, nothing. So apparently Public Storage can just raise your rates whenever they want to. And if you have a problem with it, too bad because there's nobody working.
The icing on the cake was the person living in their car in the parking lot for the first 6 months that we were here. At least that person's gone now. But don't come to this place without watching who you let in and out of the building.
It's a tiny little storage unit that had almost nothing in it. This shouldn't be so complicated to cancel, and the rent sure as heck shouldn't have gone up three times in one year.
Easy access. Clean. Wish it were less expensive
Lemlem and Lena were great and helped me out with the many questions I had. Very friendly and very clean store! Glad to be here!
Lemlem was the lady that helped me all throughout my moving out process, made phone calls to get my lock cut and kept me updated all through out the process. I had my storage unit a little over a year, and I highly recommend Public Storage. Lemlem was wonderful!
Lemlem was super kind and very helpful
Nice & clean facility, super easy to get a unit then Lemlem made checkout super convenient
Lemlem is amazing and gave me great customer service went far and beyond assisting me. Would definitely recommend public storage.
Easy entry and smooth touch less move in. Clean inside!
Lemlem was a great help walking me through the facility and showing me around. Amazing costumer service!
Lemlem was very helpful and made my experience very enjoyable. Thank you.
Lemlem was very helpful, gave me all the information needed to complete my rental for a storage unit. Also great conversations. Thank you keep up the good work.
Lemlem was great today! I goofed up my reservation, and she helped me get everything straightened out. She is so friendly and helpful, she made my experience 1000 times better! Thank you Lemlem!!!
HAILEY helped me by walking through the units so I can visually see what I will fit in my unit. Awesome customer service. 👏🏽
I forgot to update this a long time ago. These guys could possibly be the worst of the worst when it comes to storage units. They are overpriced, unfriendly, my ex-girlfriends nonverbal autistic child was forced to urinate outside, rather than in a bathroom because the staff was to lazy to unlock a door. The door I speak of opens to the first floor of storage units that cost the same amount as all the other floors, yet it's the only one that has a bathroom. If you need to go, then you have to go to the office and will be lucky to find someone in there. If you do find someone, they are rude, and very unwilling to help. When they are not in the office, they are wandering around just to harass to customers for no reason at all. If they aren't doing that, they are hiding out in a unit that my ex and I literally caught them hanging out in. We were going through a very rough time and they made it so much worse.
Lemlem was awesome, great service and always offering help goes on and beyond Rockstar!
Lemlen was the best. IS tne best 👌
Lemlem is like an angel from heaven. Amazingly helpful, caring, skilled, and knowledgeable. Thank you Lemlem!!
Lena and Lemlem were amazing getting me transferred to the best unit for all my stuff!
Lemlem is amazing. Super helpful and so quick to return my calls. The building is nice, looks clean, and even smells clean.
Hi I get a good customer service specially from Lemlem she is very nice very helpful and she did a demonstration for different storage space she did a good job for me she is awesome thank you so much.
Jenn was the best help! I have never gotten a storage unit ever before and she made the entire process supper easy! I first got too small of a unit and she swiftly assisted me to get the right unit for me. 10/10 recommend this location!!
Business acumen and professionalism displayed at all times by Jen. Always great disposition and sense of humor okay.
I’ve used many PS facilities over the years and I find Jenn to be the most professional and nicest Manager of all. She is most helpful, courteous, “knows her stuff” employee of the PS locations I’ve used. I know she is very capable of climbing the ladder with PS if she chooses to do so! Thanks so much Jenn. Keep up your extraordinary Customer Service - Kathy
I have been a customer for over a year now and had upgraded to a 10 x 15 unit. Unfortunately for us renters prices do increase due to demand and availability. My cost was going to increase drastically monthly. To my luck Jennifer is such a professional and helpful person that she was able to get a 3-month extension on my current lease. Thank so much Jennifer!!! She deserves a raise!!!
Jenn really helps me a lot. I am very appreciate her. Yesterday when I arrived that storage, I found the door is locked,so I just put my boxes next to the room. Then today I went to leasing office. Jenn helps me to check what happened and helps me to transfer the room.
Secure and clean facility, good loading area with easy access to elevators and nice personal
Jenn at the 19237 aurora location was extremely helpful during my hard times and gave great customer service. She is a great asset to the company..
This is my first time getting a storage unit. I lucked out because after another PS location had me on hold for over fifteen minutes, I called this location and Hailey was super responsive and scheduled a time for me to come in and see the units an hour later, which is what I needed because I was getting the run around. Hailey allowed me to see units of different sizes and gave me an overview of how PS keeps the facility secure and clean. The building looks well-maintained. Thanks for making this happen, Hailey.
El otro día llame por que me recomendaron este public storage por qué ahí si hablan español la muchacha Jenny fue muy amable.
La señora Jenn es muy buena persona se nota que le gusta ayudar a la gente, a mi me dio mucha información para poder compartir con mi hija para poder comparar precio.
The service guy who named Tukai is very friendly and patient, he guided me through the units and provide a lot of help!
Worst parking lot ever. Be prepared to have no where to unload or have to wait forever for a big dolly.
Excelente servicio y atención de la señorita Jenn
I was received very well at public storage located on 18237 Aurora avenue North. The manager Jen was a wonderful in helping out and you know give me familiar with the grounds and locations and how the security and everything you know breaking me in and she's been a great help since then as well I'll give this place five stars any day of the week I live across the street and it's convenient but the service it stands their customer service inside that I've experienced is a five-star in the stands Head and shoulders above whatever counted elsewhere.
Jen was great. Patient and helpful. Even showed me the space, answered my questions. Very helpful and nice.
She listens and got me a great storage unit.
I have been with public storage many times in my life. When I came in to this facility in shoreline I met a woman I will never forget. Jen was so helpful to me in what could have been a very stressful situation as I urgently needed to get my new storage started and help my daughter move out of hers in one week. I do not live in town anymore so to know that this is the person on this crew looking over my most loved memories in boxes makes me rest easy. Thank you Jen for all you did and I look forward to seeing you again on my visits in town to check on my belongings I will be sending friends your way😊.
Jenn is amazing! She’s very knowledgeable, friendly, and helpful with any need I’ve had!
Lemlem was awesome she was very professional and extremely helpful thank you very much !
I was looking for a storage unit I could see first. Jen, the on site manager, showed me a unit so I could visualize the size, and answered all my questions before I signed up. Super helpful and made the process very efficient and pain free. I appreciated Jen’s help a lot. Would recommend!
The process was really easy to complete online, all I had to do was show the woman in the office, Jen, my ID and I was ready to start storing stuff! Jen was very nice and even offered to walk me to my unit. The facilities look brand new and very well taken care of. I feel very safe storing my antique piano and pinball machine here.
Lemlem was very helpful. This the second time I’ve worked with and each time she has been very helpful.
Lemlem - excellent cs and very personable - super employee!
Lemlem was very kind and helpful. And she gave me a tour. I feel very comfortable with Public Storage.
Overall easy to use app and spaces the parking lot itsnt the easiest to maneuver but it’s got more room than some around the area Lemlem was the employee on shift when I was moving out and she made the process easy and fast
Lemlem was very helpful with getting a unit, showing be how to get into the bldg and my unit
Lemlem very good customer service
Lelmlem she was very helpful and made my visit very pleasant and easy to process.
This place is amazing!! Super clean and the staff is amazing. Jenn is hands down the best person for the job. She keeps it clean and is always on her stuff. Honestly if it wasn’t for Jenn we would have thought about a closer unit but her customer service is amazing and she really cares about her customers. Only place I’ll refer !! Thanks Jenn for taking such good care for us!
Jenn is an asset to public storage and they are extremely lucky to have someone like her.
She is knowledgeable of they're policies as well as amazingly helpful and any public storage should have someone like her at the store front greeting and helping people with these sometimes stressful situations. Thank you Jenn you have now a few times been there for me in a hard situation and honestly given me a better outlook on Public storage because of your exstrodanary assistance.
I'm forever greatful
Lemlem is a beautiful and helpful woman at this location. She made everything easy and fast.
Lemlem gave great customer service!
Lemlem, great customer service!
Lemlem was very helpful, storage unit is very clean.
LemLem saved me from a Public Storage nightmare. Wonderful woman.
We were helped by Lemlem she got us all sorted out! Wonderful service
Jenn was the nicest friendliest customer service agent I've ever had she deserves raise
This place is amazing and clean!! Lemlem works here and she is so very helpful and kind. She has answers to all o myf questions and has made this a great storage experience. I would totally recommend this storage facility.
Lemlen was very helpful. Great experience overall!
Thanks Jenn for helping me out with the easy registration!
Lemlem was very helpful. She explained everything very clearly. It was a very pleasant experience.
Lemlem was great. Patient and helpful. Even directed me to the app to save some $$. Showed me the space, answered my questions. Very helpful and nice.
Lemme very professional and very nice Thank you Lemlem.
Nice new climate controlled building . They clean everything except the elevators . Haven't used any stainless steel cleaner in 4 months so far! Handprints and footprints like a germ mosaic on the walls
Update - now the carpet in elevator is gross too. Update : some better employees have made things look better & my trips to the office for moving supplies were very good. Staff was quick and efficient.
I would still like to see a daily wipe down of the two elevator buttons and handprints .in the elevator. They need to use stainless polish.
5 stars to Jenn!
Customer service was professional and she went the extra step to come out to my unit and help me with the lock. Thank you :)
Austin was very helpful in getting the right storage unit for me. While still being on a budget got me in with a good deal for the long run
Austin was tremendous help! He made sure I felt welcome and got everything I needed to move stuff in!
Horrible experience. Had reserved a unit, got there during business hours and nobody was there. 20 minutes later an employee came out and was the rudest person I have ever had the displeasure of meeting. We left and went a block up the street and received amazing service. Public still hasn’t refunded me money. I’m going through the Better Business Bureau.
They promised that you will be able to access your storage unit from 6 AM until 9 AM however the system is frequently off-line and they don’t have any 24 hour service number so if you only want to access your belongings from 9:30 AM until 2 PM when the office manager is in the office then please use the storage facility. Otherwise I would look for another one that maybe has a more functional access system
The young woman who assisted us was cordial, very helpful and knowledgeable.
We have been looking for a storage unit for a few weeks. When we arrived at this public storage Gabrielle answered all of our questions and showed us an available unit. She was very patient and we felt very comfortable with her.
We rented a unit online this morning and went to this facility. Again, Gabrielle was there to greet us and answer more questions with patience and kindness. She handled all of our issues effectively and confidently. She took pride in keeping the facilities clean. We were very impressed with her!
We have heard nightmare stories about renting units at storage facilities. Gabrielle made our renting experience very pleasant and because of her we feel confident in our choice to rent at this Public Storage facility.
Overall a good experience!
The only downside is due to only having one main entrance with two elevators it can get crowded during busy days like the weekend. But great place!
Charlotte was awesome. She actually clocked back in just to help me get my account set up so I could access my unit. Talk about going above and beyond!
Charlotte has been fantastic!
We really appreciate all her help!
Charlotte was very help Professional Awesome , I’m very Grateful, Thank you . Dennis D Panfil
Charlotte did great
Charlotte was extremely patient and helpful!!
Great customer service from Gabrielle 😊
Great Customer Service!! Danny was so helpful every time I was there.
easy access too!!
Had rented an indoor storage unit here before going out of town, there was a massive break in last year while I was out of town, Public Storage never notified me that my unit had been broken into, and the thieves had replaced my lock with their lock on my unit!
I came back and realized my key did not work, Public Storage didn't help me at all in getting access to my unit even though it was obvious my lock had been drilled and replaced. When I finally accessed my unit all of my stuff had been ransacked and my valuables stolen. Again I never received any help or information from them throughout this entire process. No apology or anything from Public Storage.
I'm also writing this review for the second time because it appears they had my first review deleted. DO NOT TRUST THIS LOCATION, THE REVIEWS ARE NOT ACCURATE AND IT IS ABSOLUTELY NOT SAFE OR MONITORED. How was there a massive break in but customer never informed? My unit is visible from the cameras as well, so it is absurd. I wouldn't be surprised if it was an inside job from the people there.
Dan Meagher is the epitome of customer service.
If Dan is involved please feel free to use me as a contact point for recommendations!
Awesome staff and my stuff is safe. Building is Very clean.
Dan was THE BEST.
If you ever need help ask for Danny!
Awesome customer service by Daniel. He was very helpful! Answered all my questions and helped me figure out what size storage unit was best for me. Thank you Daniel !!!!!!!
While there are many appreciative qualities (security, climate control, outstanding locks, insurance, etc.), the way the rate has raised multiple times in the last few months has been of concern. According to the rental agreement, there was to be 30-days notice before a rate hike, which was not received before any of them.