Public Storage Self-Storage Units at 20041 Ballinger Way NE, Shoreline, WA
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
5'x5'Online only price$ 49/moSmall 5'x5'
$ 49/mo $61Best Price Label
- Climate Controlled
5'x5'Online only price$ 56/moSmall 5'x5'
$ 56/mo $70Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 92/moSmall 5'x10'
$ 92/mo $114Best Price Label
- Climate Controlled
7.5'x10'Online only price$ 108/moMedium 7.5'x10'
$ 108/mo $134Best Price Label
- Climate Controlled
10'x8'Online only price$ 108/moMedium 10'x8'
$ 108/mo $135Best Price Label
- Climate Controlled
10'x10'Online only price$ 137/moMedium 10'x10'
$ 137/mo $171Best Price Label
- Climate Controlled
10'x15'Online only price$ 242/moLarge 10'x15'
$ 242/mo $303Best Price Label
- Climate Controlled
10'x20'Online only price$ 271/moLarge 10'x20'
$ 271/mo $338Best Price Label
- Climate Controlled
Nearby Self-Storage Locations
Self-Storage Near Shoreline
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
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Here's what you need to know to make the process as smooth as possible.
Shoreline Storage Units Near I-5
Public Storage in Shoreline is the answer when the question is: Where to find cheap self storage near the intersection of Interstate 5 and Ballinger Way/SR 140?
A convenient storage facility for customers throughout the north side of Shoreline, especially in the Ballinger and Echo Lake neighborhoods, this property is on the south side of Ballinger Way between 15th Avenue and 19th Avenue.
After a great day at Richmond Beach Park, stash all of the sandy outdoor gear in a 5x10 storage unit at this location a few miles inland, including blankets, chairs and backpacks.
Local companies along 244th Street can find some valuable extra space for business storage needs in a 10x20 storage unit, which can hold spare office furniture, extra office equipment and filing cabinets.
When the time comes to pack up an entire single-family home near Lake Ballinger, a 10x30 storage unit is the perfect storage solution for oversized loads.
A large selection of indoor storage units and climate controlled storage units awaits customers at this facility, as well as a number of outdoor storage units with drive-up access. This property also offers enclosed units for vehicle storage.
Shoreline wasn't officially incorporated until 1995, but the area's roots trace back to the late 1800s, making it an important community in the development of the greater Seattle area. With a bright future ahead, Public Storage is here to make sure folks in Shoreline have the storage space they need to live life to the fullest.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 271)
Fantastic service! Haley was so great and very personable.
Great Great Great service!!!! Thank you so so much Haley!!!! She is a rock star and really took owner ship off her job! You just don’t find that attitude in customer service anymore! But I would hire this person with her take ownership attitude in a second. Who ever hired her, better treat her good because she is one of those employees that makes your business look great!!! Thank you so much Haley for doing such a great job!!!!
Anna really helped me out with professional customer service and to add that, went out of her way to help me out and im very grateful that someone like her cares about the patrons renting out these storage spaces. Theres no 6 star review but her preformance was absolutly awesome. ment to send this a week ago but ive been busy with moving things around and i hope you know that i didnt forget, ⭐⭐⭐⭐⭐⭐
Haley was super helpful in answering my questions about a storage unit in the near future when my daughter goes off to college.
Haley help us rent a storage space and was very helpful and informative. So patient
The storage unit is fine. Cleanliness of elevators is not great. Rates steadily go up each year and this past year was a huge increase - 160/mo for a 5x5. Needless to say, we left. It's exhausting to have to fight rate increases all the time.
Friendly and helpful staff. Great management!
Wow! I am really surprised that this place has the amount of positive ratings that it does, because My Experience with them was Far from Positive..! I paid on my unit Every single month faithfully,only being a few days late a few times.The last month that my stuff was in their facility,my payment was a about a month late though,,and I ended up sending 2 payments close together .While I did call and leave messages several times because they Never wanted to answer the phone! Somehow,( they claimed) that my next payment was late,though I know it wasn't.Anyway they didn't even contact me and let me know I was in danger of losing my stuff.They just sold it out from under me with NO WARNING WHATSOEVER,and I had been homeless so(,my kids and me) so there was a lot of personal and sentimental things in there that CAN NEVER BE REPLACED.😞It still makes me cry to think or talk about it.DONOT TRUST THIS STORAGE PLACE....They got away with my money AND my belongings...MIKE was the manager at the time.He's a very dirty liar..THANKS A LOT MIKE ..I sure hope he's been fired by now,so he can't hurt any other families like he's hurt mine ..I really wish I could give this place a lower rating than one star because they don't even deserve That!!!
They have top notch servics
Very friendly staff, clean place, with big heater inside the hallway for the inside units, very convenient area too! And very good security 👍🏽
Self storage but the gate is closed late at night? Heads up hrs are 6 to 9 smh.
Buyer beware, if you move out mid-month, or the first day of the month like I did, they will not pro-rate the rent.
Lori and Lutricia gave great service! Highly recommended
First off, I wish to say that I have NEVER seen anyone in their customer service office. Nor has anyone ever answered with the number in the above contact section nor their number posted on the office door. I have been here on five separate time, all during the times the customer service office was listed as open (and even waited up to an hour and a half two separate times for someone or anyone to come by). It is frustrating when you need to talk to a customer service member and NO ENPLOYEE IS EVER IN THE OFFICE.
Lutritia and Lori help me out getting storage very understanding great help when you need it
I ran from a public storage one time and it flooded and destroyed $45,000 in new furniture I just bought of course their insurance cut me a check for 3,000 but I was out of luck on the rest it was kind of a bummer that they knew that this particular unit flooded yearly and rented it to me without telling me so I never got the optional insurance to cover it and there was no litigation that could be done about it
Excellent facility and on site manager (Heather). Location is clean, there are services nearby, everything in tip top working order. Check in and check out were both very easy.
Very clean and well taken care of facility. Tiffany was a lot of help on moving day and Al went above and beyond to help when an error forced him to work after hours. The jewel of the area. I recommend these guys over all others because of the awesome service.
Tiffany was helpful and very friendly. She made it a lot of easier to sign up and get a storage unit.
Tiffany was awesome and super helpful. Had a really great Experience at this Location. Recommend to friends and family.
Tiffany was very helpful today showing me units at the property and giving me the rundown on how to complete the e-rental process! Very clean facility 🤓
I have not moved in yet but Tiffany was wonderful helping me with my reservation initially and then doing the paperwork today. She was very knowledgable and friendly. Facility very clean.
This is Stephanie Greenall. I was there today taking back my Christmas decor back. I had lost my key, but luckily Jordan was there! He was so friendly, professional, and handled all my concerns. I appreciated his high standard of excellence and dedication to helping others. I have been with the storage unit for 15 years. This employee lived up to the high expectations I have been used to!
Let me start by saying the customer service is friendly. Apparently my unit was broken into but instead of offering help I was “allowed” to purchase a new overpriced lock and given a rent increase.
Madison signed me up for a new unit. She was very helpful.
great customer service!
Wonderful customer service! Madison is super friendly and helpful. Convenient location and clean.
Mike was a great help when we were scrambling for storage space and couldn't find our keys. He made sure everything went smoothly!
Madison was extremely helpful !
Worked with Lutricia to locate client properties that we found were located at another Public Storage property. Lutricia went above and beyond to not only locate them for us, but verify the codes, and also contact the staff at the other location to tell them we were coming by. Fantastic service all around. Thank you!!!
Tia has been most helpful with my purchases, helping get items to my car, maintaining social distancing rules and is very friendly!
Super helpful and responsive.
Julie was great really kind and personable! Helped us get the best deal
Julie, the on-site manager, was wonderful! Professional, friendly, and helpful, she guided us to a super clean unit that is perfect for our needs. She also handled the rental process smoothly and swiftly.
Julie was awesome today, excellent customer service and very information!
Julie was very helpful setting me up a new unit.
Julie was wonderful! Very helpful, and sweet. Public storage is great and financially reasonable.
Julie went the extra mile to help out at a very inconvenient time but she is great to have helped so politely. Thanks Julie!
Julie helped me with getting a great unit at a great price. Nice place.
Julie greeted me warmly upon arrival, explained Public Storage access and policy, showed me the unit prior to writing the contract, and we engaged in a delightful conversation. This has a been a pleasant experience on this snowy cold day.
Julie is great!
julie and staff - good service good people
Julie provided great service, and gave me awesome deals for a unit!
Julie has the most wonderful customer service! She is very knowledgeable and helped with all the details with ease. Thank you for a pleasant experience!!
Julie _thanks for great service and being patient with me and my many questions.
Julie was awesome today in helping me with my first ever storage unit! 5 star service!!
Connie was very kind, friendly, and thorough in showing us our new space and setting up our account. She made sure we had all the information we need, and that we understood access hours and procedures. She's great!
Julie and Connie were very helpful and professional about showing and explaining everything I needed to know and finding me the right space where it was closer to my home.
Julie was awesome! She assisted me in choosing the right size storage unit and helped me decide which boxes to purchase that would work best in my unit. Overall, very friendly and accommodating customer service!
Julie great customer service from her and the place is wonderful and clean.
Julie! Thank you so much for all your help today! You made our moving experience so easy! Can’t wait to work with you in the future! Jacob & Kendall
Kelly was super helpful, you should rent here. Super clean!
Great customer service. Julie is awesome and very helpful and friendly.
Julie was fantastic and helpful in getting me set up with a storage unit, and the facility is clean and in excellent shape. Would definitely recommend.
Julie and henry are very friendly. They’re very helpful.
Julie and kelly have given me great customer service, and are both so helpful and kind with dealing with anything I've asked them to.
Julie and Matthew were very courteous with their customer service. Absolutely a joy to work with. Units are a great size and the facility is very clean. I would highly recommend.
I do not have a google account. Anyways, using my mom’s account to give a thumb up to Alexander. I’m new to storage facilities; never use any kinds of storages in the past. Alexander is extremely helpful! He is friendly and resourceful! Grateful for all his help today. 5 star customer service for sure. Mahalo!!!
Does the vehicle have to be operational?
julie gave me a full 5 star service. she explained everything very well. happy customer
Julie was nice and helpful. Units are clean also!
Julie was very friendly and helpful with finding me a unit outside that I needed.
Julie and Joe were very friendly and helpful. Thank you!!!
My first day renting a storage space here, I had mentioned to staff about the limited amount of carts they had available. Just two days later when I came back to finish my last load, to my surprise, the entire cart row was full of carts. Staff is great and shows that they genuinely care about their job and their customers. Thank you.
Julie joe and Kelly were great help today ! Very satisfied and looking forward to working with them in the near future! Clara Eiger
Julie was so sweet and took great care of us!!!!! Explained everthibg in detail and just made this so quick and easy. She rocks!!!!!!!!!
Julie and Kelly have been amazing thru a very hard move and a break-up. I have security concerns and they were able to help me in every way possible. They have told me if there is anything I needed to just ask. I have needed their help and they have never turned me away but instead problem solved. It has made me feel secure I. Keeping my possession safe.
Julie, Lori & Kelly did a great job with their service.
Julie was so helpful and polite!! Extremely happy with my experience with this place!!👍
Julie and kelly run the tightest ship in the storage business! Great customer service and very informative!
Took care of us at almost 6. Closing...fast and fair
Julie is the best. Took care of move very easy ever with special problems!
Julie was amazing. Instant service, didn’t fuss over what I wanted, and set me up with exactly what I needed! I have been to many public storage facilities with my work and this one was amazingly clean too!
Kelly was super fantastic! I came in for a box and she convinced me I needed far more after asking some great questions that made me realize I needed a lot more! Even though I spent way more than I intended, I left really happy and confident my garage project is going to go great! She's awesome!
Julie and kisa provided great professional service. Facilities are well kept and friendly conversations
Julie and Kelly were very professional, and the storage was very clean. Great place to rent! Highly recomended!
Julie was fabulous. So helpful , courteous. Thanks Julie! I rented a second unit and it was a breeze. Very clean. Easy access. Julie was very helpful in organizing this fast for me.
Super clean awesome location, i reccomend!
Julie and Kelly They were really helpful and the facility was clean
Julie and Kelly have the best service I have ever had and the Facility looked Absolutely beautiful I highly recommend this place
Kelly, Julie, Norma are the most awesome crew. Handy location at a good price.
Julie helped me find another PUBLIC STORAGE closer to where I live. Good Job Julie.
Great location. The halls are brightly lit and everything is kept very clean. Push carts available to use. The manager is very nice too and it’s easy to move in. We chose this location specifically because it has climate control heated building.
Julie was a great help, stayed with me over an hour making different calls to get my account in order. She went about and beyond to make my day better. A great employee.
Never be late on monthly payment!
Lutricia was very nice and helpful Kelly was also awesome. Thank you for your help
Julie was very helpful and professional. She provided the ideal customer experience. I wish all customer interactions were handled this smoothly and efficiently. 5 stars!
Prompt and courteous service. Bob was very welcoming and helpful and made the whole rental process so easy!
Nice folks and easy to deal with. My space and the property was clean and well cared for.
Julie, Lori, lutrivia, Kelly are always great help! Love having them work here, always helpful and friendly! Great service! Highly recommend them! 😃
Lutricia, Lori, and Julie are the best and most helpful property managers!! Public storage is the best! With the best customer service
Julie and Kelly were very helpful in finding me a space to rent for my guy. Very kind.
Julie was very nice and handled our move in professionally and made it easy.
Julie was super helpful with everything and was a great help! Answered every question and made sure I had exactly everything I needed. If you come here ask for her and she will take great care of you, super friendly too! Thanks!
Julie is the BEST. We are renting a storage unit due to unfortunate family circumstances and Julie made the transaction so nice. I will be considering her a friend from here on out. Her customer service skills are beyond great.
Julie was so kind and patient. She helped us find the perfect unit for our needs along with all the packaging/materials to make our move easy and painless.
Julie was so helpful finding the right unit for me, the place was clean and overall excellent service!
Julie was very nice and easy to work with. Helped me out and got me what i needed. Nice place
Julie is awesome she had me in and out in under 20 minutes and the service was great.
Julie and Wendy were very friendly and homely. They make you feel like one of the gals. Very sweet and understanding no matter the situation.
Wonderful. Great support from Ken and Julie. Highly recommend
I was so happy to see Ken today when I came to pay my storage fee. I remember how kind and helpful he was during prior visits. He didn’t disappoint and I appreciate his consistent cheerful customer service. My storage unit is at another location, but I come here because I like to make my payments in person, and who wouldn’t want to go somewhere that you end up smiling just after you’ve given $$$ to a positive person?
Ken rocks!! Best customer I’ve received at a public storage!!
Thank you Julie for helping me set up everything so smoothly! You are so kind and friendly! Highly recommended!
Ken is really helpful. He helps me to find the best solution to save my time and money. He is responsible and experienced. Just ask questions, and you problem will be solved.
Julie and Ken are fantastic! The facility is in great condition, very clean, and awesome security
Tiffany was so helpful with showing and helping me decide on which unit to rent.
I Own Dump it today, and use Public Storage often.Wendy is such a joy and Ken is a pleasure to do business with, He is very knowledgeable on all his moving and storage supplies. I recommend them to alll my Clients. Thank you Public Storage for such quality employees
Julie is the greatest ever! She is so very helpful when trying to find storage. Thank you so much!!!
Wendy was very helpful and. Ken was a super sales man
Julie went thru my rental with ease and was very helpful,
Julie was awesome and so helpful. Glad to be a public storage customer because of employees like her that go above and beyond what is required. Thanks again!
After an easy online reservation process, we quickly made an initial appointment to lock in the unit we selected. We met with the manager Ken to go over all the details. He was very helpful, and answered all our questions (no matter how trivial). The complex is secure and clean, and Ken had a lot of great tips on best practices. Looking forward to filling up our new storage unit.
Ken and Julie are super
5 star service, happy customer!!!
I have rented space here for four years. The facility is clean and maintained beautifully. Ken, the manager, is very cheerful, friendly and helpful. In all ways, he is a great person to deal with. When I have had questions or needed help, he has gone out of his way to answer and give me additional information. I would rent space here again if and when I need it and recommend it to anyone looking storage space.
Great customer service. I moved out because of different needs but I would go back in a heartbeat if I needed the space again. Excellent, friendly and helpful staff.
Great service. Awesome staff members, really friendly and caring.My Family has been using this company for 10 years as our go to for storage use. Defently recommend using these guys.
Thank you for providing a wonderful employee like Ken at Ballinger storage. Ken has been a knight in shining armor for us customers. He is kind and understanding when appropriate and well liked by all.
Ken has fantastic customer service all of my needs were very well met
The manager at this location does a great job. The company is lucky to have a great employee.
Ken provides awesome customer service. Thanks!
Ken was informative and thorough. Great experience and I feel I’m in good hands. Thank you Ken
Worst service ever. No one is ever there to help you. You can't reach anyone by phone. Rate keeps going up. There has got to be a more professional approach to this.
Julie and Ken were very kind. Extremely helpful and accommodating. Would definitely recommend to a friend.
Great staff, Ken is a pleasure to work with. Made everything easy. Will be sure to return if I need additional storage.
Ken is really awesome and is a personable person.
I got a big unit with Lori today. Very kind service from Lori, Lutricia & Henry. Had questions and they were so helpful
So kind and helpful, highly recommend them! Ken the manager is amazing!
Madison, Ken, and Al went out of their way to get me into my unit 15 minutes after I called. Is that amazing? Great people, clean units, great location. Does it get better?
Amazing customers service and love the storage space....
I was so frazzled walking in on Saturday morning - I had just come from another location that wasn't going to work because of the lack of climate control (my fault for not checking in to that!) Ken took a few minutes to talk with me about what I was storing and quickly figured out that I would need a larger sized unit and boy, was he right!! The paperwork process was quick and easy and Ken even helped get my auto payments set up online. All the paperwork and codes were email to me - wonderful as I tend to loose paperwork in my car!! The load and unload dock is conveniently located, our new unit is on the 3rd floor. The unit isn't "heated" but is kept about 55 degrees - certainly warmer that the outside area temperature on Saturday!! The only downsize is that you have to put in your key code EVERY time you need to use the elevator to go to your floor. I know that's for security purposes, but it's a bit of pain when you are first moving in - nothing you can really do to get around it and there is only one bathroom in the complex on the first floor. If you are not a first floor tenant you need to go find Ken to let you in...or hold it...or go buy a $1 coffee at McDonalds a couple doors down :). Everything was really clean, the elevators, halls and the unit, and well lit. Easy access off of Ballinger Way - so happy I made a mistake and was directed to this location!
Ken is great. The service here is amazing everytime. I rent from Public Storage all the time. Note to the company inwish they would allow 24 hour access.
Babes, Julie, and Ken have the best customer service ever. Great attitudes and so helpful. Will recommend them to everyone.
I Love Ken! The Rental process with him was pleasant as punch! I had rented a space at the Public storage on 220th, but I experienced terrible customer service there!!
This Public Storage location is the BEST and I go out of my way to store my belongings here. The manager, Ken, is super friendly and helpful and always keeps the premises clean. Henry, in customer service, is very understanding, knowledgeable and always follows through! Ken's manager, Al, resolved our issue immediately, without question. All around wonderful experience! Can't say enough good things about this team!
Ken was very helpful and made sure I was informed of the unknown surprises of moving and what items are needed most. Thanks.
Easy to access with vehicle, dollies are always available for loading and unloading, clean and well lit storage facility, and the manager, Ken is friendly and helpful.
If you must pay money to house the items that can't fit in your house, this it. Dave runs it very well, very clean and he knows everyone by name, everyone! Even the bathroom is spotless :)
Good services provided. Babes ,and Thomas are the best.
Ken was super helpful in finding the right space for the right rate!
Judy was amazing! Friendly and professional. A skill you don't see much anymore!
Babes and Ken are great to work with, and made sure my needs were met.
Ken and Judy are awesome! Very helpful.
Ken was great with the over the phone registration and Judy had everything ready to go when we showed up the next day. Everything was smooth, easy, and very efficient. The facility is very clean and well kept. I would recommend this storage unit location to anyone.
Judy and Ken were so incredibly friendly and helpful when deciding on the space we needed for our things. The facilities is pristine and the security outstanding.
Judy and Ken provided clear explanations and excellent service. We've never rented storage space like this before and they made it easy. This is a very clean, well maintained facility. Overall a very good experience.
Everything was perfeckt and Judy was amazing... thanks a lot...
Very happy with the accommodations. Ken was very helpful and provided me with all the information I needed to efficiently complete the rental process. His personal efforts demonstrated a commitment to service that is truly appreciated.
Judy and Ken provided fast and friendly service for getting us settled in our unit!
Ken and Judy offered great service. Made the process quick and painless.
Judy and Lori rock!! Extremely helpful!! My wife says so too!
The best customer service I've ever received Ken & Judy are awesome!!!.If ever you need storage. This is the place to come...
Judy and Ken where amazing to work with. Highly recommend storing with them. Nothing but the best!!!
Great experience with Babes and Kelly! They're so helpfull and friendly!
Lori, Lutricia, Porshe, Adjoa, great ladies and excellent service
Judy was amazing. Excellent service. Top notch service. Expedient and helped with everything.
Judy was wonderful, efficient & friendly.
Friendly staff, security is good, access simple without compromising safety.
Lutricia, lori and judy were amazing.!!
Great service! Clean secure facility.
Ken is fabulous! He is extremely helpful, personable, and with all that, maintains his professionalism.
This site is great, super clean, extremely secure and as many others have said here—Ken is awesome!! I highly recommend this location.
Hi I needed to get some storage set up fast for a move from California. Ken met us at the door and was extremely helpful, professional as well as very friendly. We set it all up and then when I went California I found I needed a much bigger unit. Ken worked with my wife in Seattle to change it and had it all set up by the time the truck arrived. she was also well pleased with the service. Definitely use them again! I also want to mention Marie who met us when we first went to the 8th . Ave. site near lake City Way in seattle. They did not have quite the right storage for us and she directed us to Ken at the Ballinger Way Storage. she also was great! John McManus
The property manager is very friendly and helpful and the place is well maintained.
My experience at the Shoreline/Ballinger location was exactly what I needed. The site was secure, organized, clean and Ken was exceptional! He was professional, friendly, and helpful beyond the call of duty. Ken not only helped me in choosing the correct size locker, but gave suggestions on storing, and followed up making sure that the move went smoothly. THANK YOU Ken for your excellent customer service. I highly recommend this location!
Lori, Lutricia and Ken are great! Great service, clean and good location
Units were clean, secure and well lit. I'm not a big fan of paying for storage but if I ever need to rent again I would come back to this location. Kudos to Ken, Lori, and Lutricia for a job well done. Super knowledgeable and helpful.
Lori, Latricia, and Ken were wonderful their service was fantastic!!!
I have been a long time customer here at the Ballinger Way store. Ken has always been extremely helpful and consistent in providing the services and information I need. The newest member I've met is Art and he is just as amazing as Ken, very helpful, kind and straight to the point. It's nice to work with a great group of people who understand the business world but more importantly are very compassionate and respectful with others. This is a awesome place to do business and I would recommend this location to anyone. Still great service for the years I've been a customer. The manager Ken is very resourceful and attentive when you have questions or concerns. Property is always well kept and taken care of.
Lori and Lutricia are awesome !!! Great service and they really care to make sure i am happy and have no questions or concerns
I moved here from California and this was the first who showed me the units available, they were nice, clean and well lit. Marie was very informative and understood my needs. She is an asset to Public Storage.
Stopped by to find out about storage units and supplies. Met a very nice lady, Marie. She was very welcoming and informative. Will be glad to go back. She also show me a couple of very clean, reasonably price units. Marie explained their policies and responsibilities to more than my expectations. Very nice lady, better than I have met at several other storage places.
I really appreciate working with Ken and Lutricia. They have both been so very helpful!
Lutricia and Ken were helpful and thorough.
Julie is supportive and helpful. Facility is clean. The location is ideal for us.
She is the best women she is nice to everyone thank you Lori james
Signed up for one month promotion. Everything was fine at first. Then a week before the month was over I got a call telling me I had a payment due of $160 or whatever the monthly cost was. I called to complain about this and found out thats just a "courtesy call" to tell me I have an upcoming payment. Leaving a voicemail that I have a payment due today is not a courtesy call about an upcoming payment no matter how they try to spin it. The manager Ken tried to apologize for this employee but I know they're instructed to make this call as a sales technique to try tricking you into thinking you owe a payment now. I really hate sleazy sales techniques like this. On my last day of the rental I had moved everything out and confirmed with the manager Ken that we were paid in full. Later the next day I got a call from Ken telling me that he messed up and didn't record my move out in time so I would be getting a notice of payment due that I could ignore. I got the bill and I ignored it, as Ken said I should do. Now today I have a letter from a collections agency claiming I owe Public Storage. So now I have to waste my time contacting them, in writing, that I dispute this. The storage was fine but this is a sleazy sales company who will do anything they can to up sell you.
First class facility, decent price, the facility mgr Ken is awesome. He spent a lot of time showing me different options and answered all of my questions. Highly recommended.
Beware of their come-on pricing. They raised my rates $20 after 6 months and another $20 a year after that. The staff are obsequious and the way the elevators are called is a pain. Also beware that when on their website, they only show positive reviews.
Khuram assisted us in getting our unit and was friendly and helpful.
She was very helpful and nice
Babes and khoram really helps us abt choosing the size of the storage which save me a lot of money
Babes and Khoram helped us a lot. Nice and friendly service :)
Ken knows his customer service! Lots of good options. Thanks much!
Impressed by Ken's attention to detail and concern for the safety of his customers and the items they store. Excellent service.
I really appreciate that public storage is still welcoming towards those people who only need a storage unit for a couple weeks and want to take advantage of the $1 first month offer. It makes me think that if I ever needed long term storage, that I would look there first. I booked online and shortly after got a call from the manager to schedule a time to come in and finish the paperwork. I needed it ASAP and he got me in right away, despite his busy schedule. His name was Ken, and he was very friendly and helpful. He asked a few questions to make sure that I was in the right size unit, and made sure to switch me from the one the computer had automatically assigned me to one that was a little bigger and had a bigger door, which was very thoughtful. He walked me through the property to my unit and back and answered all my questions thoroughly. I chose this property because it's just a few blocks from my house, but I would highly recommend it to anyone looking for storage in the area. It's very clean and up to date, with friendly staff and great rates.
Khuram provided excellent service. He was very knowledgeable about the products and services and was very helpful in answering all of our questions.
Great, friendly staff!! Helped me locate the unit I was looking for. Highly recommend!!
Best customer service and safe location, couldn't be any happier. I'm strict when it comes to respect and customer service and Mr. Ken exceeds my expectations.
Clean, safe storage. Always good customer service every time I forget my gate code, which is almost every time.
Lutricia is the new gal here and she has been just wonderful and oh so very helpful!! I needed to downsize and as soon as one became available she called me. She has been so helpful and gracious!
I wanted to transfer my things to a new unit. I was on a waiting list and when a unit became available, Latricia Rainwater called my right away. She was extremely helpful, courteous, and professional. Our things are in a new unit and we are very pleased.
Both Paul and Lutricia were beyond helpful and friendly during the move-in and move-out stages. Additionally, the units were clean, spacious, and the accessibility of the units was easy. I would recommend this place to anyone that needs to store their stuff.
Lutricia was very kind and helpful in assisting me in closing up and vacating my unit :-) I appreciate her kindness very much.
Nice management! Babes helps a lot when I am moving my stuff to the ups store. Since I don't have any car, it is pretty difficult for me to move all the heavy boxes. Thanks to Babes, she found a little cart for me and made everything much easier. The service here is really great.
I have 5 yrs experience with u haul in coeur d alene id . I think that ken gives great servive
Oh my gosh what a beautiful storage facility! I walked in the door and was greeted by the nicest man. It was quite easy to remember his name - it is the same as my husband's Ken. He was friendly and helped me rent a unit smaller then I thought I needed and saved me so much money! Then he took me to the unit and showed me how to use all to codes to get up the elevator. I would highly recommend people renting from him and at this facility - it is so nice and clean!
Shanese is always a big help!!
My mom and I have been renting with PS for years, and I've never met anyone more helpful than Ken. You can tell that he genuinely cares about the renters. The property is great as well.
The Property Manager, Ken, brings quality to the customer service provided by Public Storage. From the moment I walked in the door Ken gave me personable & professional attention and walked me through the entire rental process making me feel safe & secure with leaving my family's belongings here. It's been 6 weeks since the first day I rented our unit, and each encounter with Ken & the rest of the staff at Public Storage, has been courteous, kind, respectable, & friendly. If quality & exceptional customer service is more important to you than saving a dollar, this is the place! You're not going to find better customer service elsewhere...at least I haven't yet.
Best Public Storage experience. I have dealt with a handful of locations in the Pacific NW and I appreciate how easy the staff is to deal with at this location. I appreciate Ken's attention to detail where it is most important! Thank you ken and public storage ballinger
Employee named Babes helped me out very efficiently, it was quick fast and easy. She was very caring and made it less complicated as possible. She even showed customer care by asking how my day was going and genuinely commented to my response about being stressed out in life. She took time and gave me a good little talk and shared one of her personnel life stress stories.
Ken is awesome and has great attention to detail. Never fails to ask me if I need access to my storage unit and always asks me how my mom is doing. He is great.
Great Service!!! Above and beyond, thanks ken
Ken was very knowledgable, friendly and helpful to me and my mom. We were both very happy with our experience and will be returning!
Ken was awesome! As a first time renter I felt very well taken care. He was extremely helpful and very knowledgable about the property. So grateful for his help today.
Great customer service and the property manager is very attentive.
Ken is very helpful and such a great attitude, very pleasant.
Very helpful and friendly service. Highly recommended!
I have received outstanding customer service from Ken at Public Storage. He has been so helpful and has provided me with many suggestions on how to utilize my space and keep my space more secure. Ken always has a great attitude and asks me if there is anything I need help with. I highly recommend Ken and this Public Storage location.
Ken has always been so friendly and welcoming! Love seeing him around the facility!
super awsome service. Ken was amazing and very kind.
Ken was super friendly and helpful with the process of renting of storage unit and picking the right size for me. He also knows a lot about the area and when I asked for a suggestion of places to go hiking, he helped me with that too.
Julie helped us with setting up our new storage unit. She was very pleasant and very helpful!
I was assisted today by Ken at the Ballinger Way Public Storage business. Ken was very helpful and took a lot of time making sure to get me into the correct sized unit. He also offered some good advice. He really seemed to go the extra mile during the whole experience. I highly recommend this location to anybody needing storage.
Excellent service! Thanks so much, Ken!
Ken, @ the Ballinger public storage facility, is an individual that has taken customer service to the next level. We would recommended public storage because of him.
Great costumer service.... Thank you Ken!
I went to the Ballinger Way Public Storage site today to learn about a short term small space rental. The Property Manager, Ken, was extremely helpful, thorough and professional. Within the hour, we made a decision to rent a unit here instead of someplace else largely because I was so impressed with Ken's professional manner. Though we couldn't move stuff in until tomorrow, i went ahead and rented today because I knew Ken was off tomorrow and I wanted to work with him on the rental. Thanks.
Nice facility and Ken was very helpful and informative!...he provided me with excellent customer service!...a very nice facility and would definitely recommend it to anyone who wants great service and a nice, clean and well maintained facility!
Trent was very helpful, professional and answer all my questions.
ken was awesome!!!! so very helpful! i would recommend renting at this location!
Pleasant experience, friendly staff.
Super helpful and attentive, the staff at the facility helped me secure a great deal for storage in a stressful situation where every ball in my life was simultaneously in the air. At the last minute I discovered I didn't need the unit, but I didn't regret having paid for it for one second - my cost was low and it was more than worth the immense peace of mind to know I had an option I could count on when so many other outcomes were out of my control.
ken was very polite and informative on renting a unit it is very secure and safe storage place and I've seen some pretty bad ones in my life he will tell you anything you need to know and than some I would definitely recommend this place to all even if it's a little farther than you would like.
I was a victim of credit card theft, and my payment, which ordinarily would be automatically deducted from my account was not changed over in time. A very large penalty was charged to me, so I stopped in to the office on Ballinger to chat about this with your agent, Babes. She was very helpful and understanding. She also said she would check to see if she could get the penalty deducted. She was very efficient, made the call, and went through the situation with the agent on the other end and was able to get the penalty waived. I was very pleased with her professional and friendly manner, and the transaction took less than 5 minutes! If only more customer service agents were as friendly and efficient as Babes - she's a gem of an employee !!
I just had a horrific apartment fire and Ken at public storage has kept me smiling with perfect customer service. I truely feel like I have a friend helping me through this terrible time, and giving me hints and tricks to pack and get things done right. Even helped me save lots of money and didn't have me buy things I would never needed. So happy to have chosen ballenger public storage!
Ken was super helpful. He is absolutely the best!
All reviews are coming back top ratings! No surprise! I am completely satisfied with the in person and on-line transactions. I want to complement the Property Manager, Ken, for his excellent customer service, professionalism and knowledge of the business. He answered every question I had and I asked alot of questions. He was attentive to my needs and showed enthusiasm for the work and for his role in providing me service. The facilities and the pricing structure are worthy of the 5-star rating as well. I am happy we made this decision to go with this particular site of Public Storage. Thank you.
Excellent customer service! Ken knows his stuff and is always willing to help out any way he can!
Ken is amazing at his job. He is very nice and never lets things get to him, he is genuine and friendly to all customers. The complex is always clean. :)
Ken was great in answering questions, making suggestions to fit my storage needs, and returning phone calls promptly during the signup process. I've only been on the property several times since moving stuff into my storage unit and he's remembered my name and greeted me with a smile.
Our Property Management company had a difficult situation with a former tenant's belongings and Ken made things as easy as possible for us. He helped us locate the right sized unit, helping to find one that was also convenient for loading and unloading. Ken helped us navigate the requirements under our contract so we could minimize the costs for the property owner while meeting our requirements under the law and helped us to find an outside vendor once we were ready to remove the items. The property was always clean and well lit. The staff was always friendly and helpful. Thank you for making this experience a little better for us!
Ken is the best. He really takes good care of his clients. A true professional. He alone is more than enough reason to select this facility for your storage needs.
Amazing experience with the manager Ken, friendly and polite. Building security is taken seriously. Those two coupled make this a no brainer.
Julie has been awesome.
Great experience with Ken at public storage, what excellent service! Unit is clean and easy to access, I feel very safe having my things here. I would totally recommend it!
Ken did an excellent job setting me up with the appropriate unit and promptly addressed any concerns I had. His attention to detail and customer first attitude made this a very refreshing experience. I highly recommend this location.
These guys are so great I highly recommend it
Just wanted to complement. Ken at Public Storage. Mountlake Terrace. WA. VIP .service. Well be back..
Experience with a business begins with the first time of contact. When I called, Ken answered the phone professionally and pleasantly. He let me know what to expect and what would be expected when renting a storage unit through Public Storage. Although I rented a unit online, he still took the time to tell me about the unit I rented as well as other options. He asked me helpful questions, and made an appointment to go over things with me in person. When I arrived onsite, Ken was just as I imagined, polite, courteous and professional. It's hard to find grade-A customer service, but honestly, this guy is top-notch! He showed me the unit I had reserved, but it turns out, I actually needed a slightly larger unit. Again, no problem--he wasn't put out at all, just really interested in providing the best customer service from what I could tell. The facility itself is clean--I mean really clean. The dollies were kept in a main area, good lighting in the hallways. No debris anywhere, and the storage units immaculate--the three I saw. I'm excited to have found this place. I have no problem recommending this storage facility to anyone. A special thanks to Ken who made an otherwise stressful period in my life much less-so. Public Storage is SUPER lucky to have you!! -Christina W.
Ken is great. Very informative, to the point and thorough. The facilities are clean and up to date. Great pricing and and service.
Property manager Ken continually provides great service every time I stop by. He's helpful and knowledgeful in regards to any questions that I may have and always greets with a smile and provides friendly service. I am impressed that he has remembered my name and greets me by it whenever I drop by. I am happy with the service that is provided and the cleanliness at this property.
Ken & Donna have been very nice, with helpful hints regarding the ways to store my furniture in my unit (to get the most out of the space). Recently, I completely forgot to get my monthly payment to them, on time. Ken & Donna were able to get the fee waived by calling customer service directly. They took the time and effort to help me when they could have given me the phone number to call on my own. Thank you for the help, the excellent customer service, maintained storgage facility, all with smiles and a wave.
Great initial experience. Ken was professional, friendly and VERY knowledgeable about what size unit we would need. He even saved us some $$$ by correctly guiding us to a smaller unit than we had initially signed up for online. Place is clean and seems well maintained - ( only rented a week ago ) highly recommend Ken to meet your needs!!!
Donna Carey is extremely helpful and knowledgeable. She represents her company well.
Ken is the man. It's good to see the depth in which a man can care about helping others through services of his profession. A+++
Ken and Donna were very helpful! Awesome very friendly.!
Kens great. Very helpful. The place is very clean.
Excellent customer service and responsive staff. Ken was really friendly and made every effort to help me with my storage needs and concerns. Clean facility; well maintained.
A great property with great management. Always clean and well maintained. Ken was very helpful with helping us change our unit as our needs changed. I highly recommend this location.
I have had a unit at this location for about 8 years and they have always been easy to deal with. The grounds are clean and well maintained and the staff helpful.The current manager Ken has been especially great! He is always cheerful, helpful and prompt with anything I need! I would recommend this facility to anyone who needs storage!
I have had a very professional, friendly, helpful, and attentive experience in dealing with the Ballinger Way Public Storage in Shoreline Washington, specifically in dealinng with Ken, the property manager. He has been courteous, understanding and responsive in all the needs of my company. His services are very much appreciated.
The customer service was well conducted with time spent understanding what size unit I would need. It was easy to move in under very short notice, and the building security seemed secure.