Alex has great customer service, he always finds a way to make sure the customer gets exactly what they are looking for. He is very informative and makes sure that you know the specific details when renting.
Haley was very helpful with getting me back into my Nokey electronic lock when I locked my phone in my unit. First thing she did was check my ID which I appreciated. She was friendly overall and well informed.
Jim . The PS employee was great. He made my move in so easy and answered àll my questions. Thank you
Just emptied our 10x10 unit after being a customer/storer for almost 15 years at the Aurora location. Availability of access was a big help a few times over the years. The location was very convenient for us, secure, and always clean. Having a unit 1 floor underground meant it was always cool even on the hottest days. Great customer service!
Alex is very professional and nice, always is there to help. Thank you!
I had the pleasure of being served by Alex the manager of this public storage location. I had lost my keys to my newly rented storage unit and had no idea what I was gonna do so I called the customer service number and was connected with Alex not only was he accommodating to my time schedule, but he assisted me in Getting a new lock put on my storage unit while answering every question i had with patience. I have worked in Customer service for over 10 years and never have I received the level of professional service that Alex provided to me. If you plan on using this location, know that you will be taken care of promptly and professionally. Thank you Alex, you Rock!
Alex the property manager was an immense help with my move out of this storage unit. I had a negative experience with the U-haul box program and would not have got my boxes picked up if it weren’t for Alex. All other aspects of my storage experience were great. 5/5
Nice place.. I wish they were open later..🤷♂️
The only suggestion I can make is we wish they were open and accesible later
My sister and I went into this location today to finalize her PS account as she had reserved at the other Aurora location online and their internet was down and then no one was at the front desk when we came back to see if things were figured out. Thankfully Skyler was working at this location and he was a life saver!!! He was so kind, helpful, quick, professional and assisted us by getting her account setup even though we needed it for the other location. Can’t say better things about Skyler and his help today. He was such a gem of an employee. If you are considering opening a unit at this location, I would highly recommend as Skyler is so wonderful and helpful! He went above and beyond to help us.
Lemlem had great customer service and made my visit easier
Julian was excellent and customer service, thanks buddy
Great location, Alex was great help with everything, definitely recommend this storage facility, clean and professional.
Great experience, Alex was very helpful!
Great service and easy to do business with.
This place never is open.. literally never answer the phone. If you drive there the dude is never there under any circumstances. It’s hard to call this a public anything. Just a storage any questions you have find a good time to wait in customer service for 32 minutes just for a 3.45 question and answer.
Came into Rent at the Aurora facility 115th. An employee by the name of Alexander was at the desk. I had a lot of questions about how to get started with renting a unit here and he gave me all the factsI needed and I was really satisfied With all the information you gave me on how to get started.
Absolutely excellent service from start to finish—Alex was awesome, and made the entire process of getting set up easy and fast. I would easily recommend this location to anyone in the area.
Alexander is the best! Consumate professional and very helpful
Didn’t use the storage, but I went in and talked to the on-site manager. He was super nice and cooperative and I’ll definitely use this place if I need it.
Awesome customer support.
Alex was great! Fast service and really friendly. Highly recommend this place.
Alex went above and beyond in providing exceptional customer service and happily assisted with a last minute, time sensitive issue. Hands down, the best support and self storage in the area, thanks again for all your help Alex!
It's my first time using Public Storage, and if all PS locations were like this one, I'd use it any day, any time. The manager, Alexander, was very friendly, informative, meticulous, and quick in walking my fiance and me through setting up & showing us our unit, all of which happened well within 15 minutes. All PS by policy has to keep everyone off its property past store hours, but Alex was more than generous to allow us to stay 45+ minutes past the hours due to our extenuating circumstances with untimely movers. I'd hate to have Alex go through anything remotely similar to this again, but it was reassuring to know that someone understands life can go out of spin very quickly in many, unexpected ways. As Murphy's Law suggests: "anything that can go wrong, will go wrong," everything went wrong for us on our day of move-in, and Alex & his PS location was one sole thing that went right for us. These mere words and 5 stars won't cut it to express how much this place is recommended!
Poor service. I wonder if this guy is working from home. I've been trying to pay my bill for another location and this location by Home Depot is never open. Been there on my lunch break and 2 different times after 5 pm. No note on door Spoke in person with Alex on Saturday the 7th and found out what his schedule is and he seems very helpful and amiable. Thanks
Something wonderful happened yesterday. It's called amazing customer service. I had reserved a unit at public storage online Alex called me and helped me find the best Public Storage unit for my needs. This unit was not even at his location but was closer to where I was going to be staying, he set me up with online everything, and helped me figure out how I was going to have delivery there when I was not even in the state yet. His goal wasn't to sell me on something it was truly just to help. Public storage has a great manager in Alex.
The units are pretty standard. But the guy who works here is awesome. He’s super knowledgeable and always extremely helpful.
Upon move out, we learned 3 suitcases full of family photos went missing from our storage unit…all my childhood photos and the family portraits of our ancestors. Our family is beyond gutted. Missing dvds and a small table…the replaceable items are perplexing, as are the baskets and suitcases full of old cheap purses that were placed in our unit without our awareness. It’s all very perplexing as our unit was locked and secured and showed no sign of tampering. But the entire 9 months we rented here we noticed things amiss, items that didn’t belong to us somehow placed in our unit, a missing table, missing dvds, things we thought would resurface once we emptied the unit. But the worst imaginable, 3 suitcases containing our family archive of photos that are in no way replaceable, is a devastating loss I will never accept. This review will hopefully prevent someone from experiencing the grief of this kind of loss. We learned a hard lesson that storage facilities cannot be trusted to protect your precious family heirlooms.
Great customer service from Alex! Very helpful and accommodating!
Manager is very knowledgeable and attentive. Property is clean and secure. Highly recommend this location. Easy access off Aurora Ave.
Alex is great! Clean facility, decent rates, awesome customer service. 10/10
Our move-in experience was great and Alex was really helpful - he went out of his way to make it easier for us when he really didn't have to. We really appreciated that.
Alex was great getting things set up for us. Clean and secure facility.
Alex is marvelous, very attentive👍👍
My cousin and I were there trying to clear out her unit. Alex was super helpful and let us use the vacuum he had on site for storage bags. The battery ran out on it pretty quickly and he went to a different location to get us a new one. He was honestly so nice and cool and really came through for us!!!!
Staff was very helpful and friendly. I would highly recommend them.
Alex was great! This man was well rounded in all areas of information. Place is clean and tidy and felt more than welcomed. If you need storage, this is the right place for it!
Initially came for the storage, came again for the property manager. Alex if you ever need a career change I've got a storage facility for you that needs to be properly managed.
Very affordable rates, great customer service. They had all the equipment I needed to move furniture/boxes in and out of my unit.
Best customer service I’ve had almost anywhere. The ease of access to this place is another Plus. I highly recommend Public Storage on Aurora Avenue.
Alex, Is personable , Professional, and works hard. The corporation should give him some extra supporrt with maintaining the property.
Superb customer service, property manager picks up phone quickly, or calls back shortly. Much better location, service, and price than other storage unit locations around!
Do not use this place. Employee acting like a manager. Very extremely rude disrespectful. He lies will yell at you. When ask him tonstop yelling disrespect you he will then lie to your face say you were not listening.
HENRY IS THE MAN! He was a wonderful help today. Gave us all the information we need and answered any questions that came up. Great experience.
Alex (property manager) at Public Storage is AMAZING! He went above and beyond to provide me the best customer service possible. Super appreciate all of his help!
Affordable storage with amazing customer service! The perfect place to store my items when transitioning between apartments. Every step of the process was easier thanks to Alex, the manager who obviously takes great care that you have a smooth and secure storage experience. From picking out the right size of unit and making sure I had smooth load/unload days, he clearly wants to make sure my move was as stress-free as possible. I also appreciate the affordable storage prices for the Seattle area with flexible, upfront terms. Unit lease terms are month-to-month with no minimum window of notice to terminate your lease. At previous storage facilities I got stuck with an extra month of fees for not giving 30 days notice, but that’s not the case here at Public Storage! As long as gave notice before the 1st of the next month I could terminate my lease. I appreciate this flexibility as I searched for the right apartment! Would definitely go back to this Public Storage again if needed!
Needed packing supplies. Excellent service and friendly staff. Rushed for time but Alex was quick and got me everything I needed.
The on-site manager is an awesome individual. The main reason I continue to rent at this public storage is cause any problem or issue I’ve had he’s quick to help me with it and has always been nice and professional. I’d recommend renting here to anyone who’s simply trying to store their stuff.
Ask for Alex for prompt, top-notch service.
Dislike the doors as its very difficult to open the door and push the cart while holding the door open
After I got to the storageplace on 115 things went smooth costumer service was awesomw ! e reservation system didn't work at keep giving me the run around
It is so cold and damp that my Shoe collection has suffered, many loses
The manager Alex was extremely thoughtful and kind when handling the storage space my now-deceased father had rented. He extended every courtesy helping me empty out the contents of the space and made me feel well looked-after. Thank you!!
Friendly staff, I only came in to buy boxes and some tape but the property manager who helped me was very knowledgeable and kind. Would recommend.
Alex was very helpful and professional!
The room smelled absolutely terrible, I could not extend my stay easily, no coffee maker in the room and interior was incredibly old. Front desk staff were extremely rude, unwilling to understand the logic behind extending an existing reservation and had bad attitudes. I will never stay at an extended stay again. Ever. Spend the extra $10 a night, get some food from a grocery store, and stay at a hotel that doesn't smell like smoke.
This guy Alex is outstanding. As long as you play by the rules he will always try to help in one way or an other. For instance me and my son lost our key and he was there after hours Trying to help us and so much other little stuff he does is recognized by me and my family. PUBLIC STORAGE is lucky to have an honest employee like him.
The manager Alex was helpful and polite. Glad I went to this location.
Excellent service! Just wanted to get this over with and Alex got me set up without any hassle or pressure.
Alex was a great help! Friendly since the first time I spoke with him and made everything easy to understand. He was a big help in such a crazy time
Tiuana W. was very helpful in getting me set up with a storage unit! Easy and quick service. Great job of explaining the details. Thank you.
Highly inconvenient hours, avoid this location
Tiuana W. was exceptionally polite and helpful. She did an exceptional job getting me set up with a storage space. Thank you Tiuana!
Jonah was the most pleasurable professional helpful person that I would ever come across in a public storage facility she hope she is able to help me very knowledgeable even in a place that she does not regularly work she was substituting and still knew everything about everything where it was and how it works and that is greatly appreciated especially today where I was going through so much stuff and if I would have had person that did not know what they're doing I think I might have just lost it but luckily I came across somebody then knows what she's doing and was able to vary help me and answer every question that I had with accuracy and honesty and it was wonderful experience I would recommend everybody to come here again and of course only if they're lucky enough to have syanna help him because if not I'm not sure how your service will though lol no but quite honestly I give it five stars give her a raise or a a promotion something
Thanks to the staff for your help over the years! I've always felt the content of my unit has been safe and well taken care of by Public Storage. Upon checkout, Alex was extremely helpful and clear about policies and payment. He was professional, which is unlike any other storage facilities' staff I've encountered. I definitely recommend the Haller Lake Public Storage if you are in need of a little extra room.
I have rented with public storage many times in the past and never have I had an easier and enjoyable experience then when Alex helped me with this reservation
When I needed a storage space in a pinch, Alex took care of me with no issues even though they were closing in 15 minutes at the time. He knew he was going to have to stay a little later than he had planned but still made sure I was good to go, and he did it with a smile on his face. Very happy with my experience.
Tianna was very pleasant great customer service 10 Star service.
Alex was great, showed me my storage unit, explained everything in great detail and made me feel at ease. In and out with my unit booked in 10 minutes max
I had a special circumstance, Connie was amazing! Helped me through the entire process. Thank you.
This place and there people are great! Team is awesome. May, Kisa, and Victoria are always helpful.
Incredibly helpful staff!
Alex (property manager) was very responsive and helpful. Facility is clean, convenient and well maintained.
Really nice place. Staff is helpful and everything looks great. Will use them again in the future.
The staff here is always willing to go above and beyond. So happy I chose Public Storage!
Connie, is so sweet and helpful person. I really like her and very friendly. Thank you for your help and for your time connie i appreciate it.
Alex Skinner was amazing! Helped me through the entire process and made it super easy to get my first storage unit set up! Great prices great customer service!
Good location, would rent again.
Alex is awesome. I was downsizing units. He answered all my questions and helped estimate what size I needed perfectly! He was super friendly and helpful throughout the process. The rates are good and the property and units are clean.
When is public storage unit on 96th and Aurora due to open
Alexander from Public Storage saved the day! My partner and I recently relocated to Seattle (within the past week) and had a bit of a situation with the apartment we had rented--requiring a quick move of our belongings to storage while we waited for the new apartment to be ready for move-in. We stopped in to this location about a half hour or so to closing on Friday evening and were relieved that there were storage units available--in two sizes nonetheless! Alexander involved humor, a detailed knowledge of the unit sizes and specifications of Public Storage requirements, and handled our stress with grace. I appreciated his professionalism and approach to the situation. We ran into him the next day while we were loading our belongings into the unit and he helped me out when I accidentally activated the alarm on the gate (whoops!). I highly recommend this location and think Alexander deserves special recognition for being such an amazing individual.
A storage facility is the LAST place where I expected to have a positive customer experience, but it happened!! A friend and I were clearing out another friend's unit last weekend, and Alexander helped us track down all the supplies we needed and helped us close out the unit. He was incredibly helpful, friendly, and had a great attitude—his positive energy helped turn a task that could be dreadful into a painless and fun afternoon. Very grateful for his help and positive attitude!
Good rate, nothing fancy but does what I need them to do! Alex was great and goes out of his way to help out. Would recommend
Tom Thornton is a saint. He was helpful from the time I first opened my storage unit to the time I emptied it out (and was incredibly patient with me when I dropped my key down the elevator shaft and needed help locating/retrieving it). The building itself is fine. Pretty clean. Never had a problem finding a cart to move things or parking when I needed to load or unload a vehicle. Overall a pleasant experience.
Property looks great. Amazing deal on rental price and great service too!
Good property, you should rent here. The staff is nice
Great place to rent, the people are very nice
Way to go Henry, you are super clean and courteous.
Great place to rent. Highly recommend
Henry was very professional, kind and helpful in finding a good size unit for us to rent, explained everything well, and made the process a smooth one.
Steve was amazing. He explained everything really well and had a great sense of humor! THANKS STEVE.
What sizes are available?
Online deals beat on site everyday even with administration fees. Paying $5 more to upgrade from 5x5 to 10 x10 space
I worked with Kisa and he was very kind to stay a bit after hours to help me find the right sized unit. I also watched him be very patient with some customers with issues before me. He also recommended some ways I can save money when finding a unit. He was professional, courteous and the office was well kept. High praise for the service and professionalism here!
Henry was very helpful in setting up my storage unit and explaining all processes and fees. I recommend them!
Nice space, nice staff. Only complaint bathroom smells of urine.
Wish they were open 24hrs or atleast later than 6:00 pm 5:00 pm on weekends
Good place to rent - clean, well kept. Still true.
Cleaned out storage unit today, the lovely gentlemen, Kisa was very helpful and amusing while helping close out my account. Would recommend this place to anyone who is looking for a safe place to store your belonging with excellent staff.
I had a special circumstance. Kisa, found the correct procedure with quick assistance from the rest of the staff. Thank you, because this will help me with my paperwork down the road. Convenient unit on the 1st floor.
Tom Is the Best of the Best First off, I have to say that. He gives Public Storage all he got ,with his skills and knowledgement. He is good with his communication skills and Customer Service... Tom is a Very Rare Individual in this World, because they dont make em like him Anymore... His attitude and Presence speaks for itself.. Always On Top of His Game.. Luv U Tom####
This property is conveniently located and has good prices.
Great location. Definitely should rent here.
This is a great location and lisa makes me smile
Can I break the lease,also the unit used to be $58.00
The manager (Tom Thornton) is extremely helpful and friendly! This gentleman is very knowledgeable and will be able to answer any questions that might pop up to the best of his ability. I would definitely rent a storage unit again from him in the future because he was that friendly and helpful.
except for a Murray the manager who is awesome public storage was generally okay to me but every time my storage was about to get auction never really rude and being mean so you know maybe some of the staff on the higher-ups should recognize when somebody has issues or problems and they don't care they're all about the money they should recognize that and treat each individual person with respect and not figure hate you're just an auction number and he'll with you I know it might be long for my you know contribution on this but I'd like to say that and everybody should know that is sometimes not just this one but a lot of other storage companies take advantage of people right from the get-go
My experience with Public Storage was awesome! Tom Thorton was kind, helpful and full of support! I appreciated his calls to remind me of something I forgot or needed to do still to set up my account with Public Storage. And if I went into the office, he made me feel like I was family. I appreciated the proximity to my house and I felt very very safe every time I went to the location. Clean, safe, hospitable. I couldn't ask for a better storage experience!
I have a few units here and Tom has helped me set up both. He is always quick to help and answer any questions I have!
Very clean and secure for the area. Alex is great and showed us many options. Loved his outfits.
Tom was very helpful on check-in. He showed us several options and gave helpful observations to guide our unit choice. All worked well for our ~4 month use. Check-out and close-down was hassle free. Would use again and aim friends here, if needed.
Simple and easy to work with. Tom (the manager) was great! Convent location but wish they had longer hours.
Excellent Service, Rates were kinda jacked up after the first few months which was annoying and kinda sleazy but still over all reasonably priced. Would use them again under the right circumstances.
Tiffany is AWESOME!!! I was searching for a box to return my rug. Home Depot sent me Tiffany's way and said she might have a box. She did not have one but offered a suggestion. The suggestion was to cut a large box and fit it around the rug. She saw bewildered expression as she detailed what to do. So she offered to do it for me. Well she did, it looked great, and FedEx accepted it. This kind of customer service is unheard of nowadays. I cannot begin to express my appreciation for the above and beyond service that she provided. Not to mention, she did all of this for a $7 box. Tiffany and Public Storage will definitely be who I turn to in the future for my storage needs. Thank you again!
After checking out several locations for my needs I decided to rent with tiffany and Tim at this location. Very helpful with my needs and great customer service.
Tom was an awesome man with loads of information and a kind spirit. We built a strong rapport in a short period of time. Lisa was just a lovely and welcoming. The establishment is clean and neat. Well kept facility. Thank you.
I enjoy this place but they keep raising the price for the unit I rented
Amazingly friendly staff. We showed up 10 minutes before closing with a truck full of stuff thinking it was 24/7 but Tiffany did us a solid and helped us work something out. There were plenty of carts to help move things and it was a great experience!
Tom always provided excellent customer service. Even called me when he found that I had not secured my unit after a visit. He secured my unit with his own locks until I could return the next day. Would highly recommend this site!
Property is really clean and looks great.
Wonderful service. The employee who helped me was wonderful and took care of all my needs. I will come back to see him again.
Wyatt and Tom have helped me a great deal. They are both very kind and professional.
Wyatt made the experience very quick and painless. Thank you for all your help!
Thanks Julie!! Great customer service. Very friendly and helpful.
The management and staff are great. They appreciate their customers, and go out above and beyond to make sure the customer’s experience is the best. The facility itself is clean and well maintained.
I have used Publics' facilities on several occasions and have come to know the staff on a very personal level. Tom has proved to be of the same character as the folks at the other locations. Thank you Tom
Tom was very friendly and helpful. It was a very pleasant experience.
Lutricia, Lori and April are fantastic. Best customer service I've received in a long time. I recommend storing here.
Only problem is they close to early
I had a really good experience here. The unit was reasonably priced on a convenient location on Aurora. The manager Tom T. was also very helpful on multiple occasions while I was a customer there. Highly recommended.
Clean, friendly, and priced fair. Not too many people at once either.
The worst storage unit ever!! Not only did they raise the monthly rent price on me after only a couple months then they shrink their hours of buissnes (ie access to your storage unit) down by a few hours a day. 930-430. Its most likely because they had a hard time getting there by 830. It still never opens on time. Will be going back to greenwood heated storage ad GLADLY paying a little more.
Tiffany was very helpful in helping me decide if I want to rent a unit for storage or not.
Wyatt was very helpful! Good pricing for basic storage, just what I needed!
Always so friendly and very helpful, each employee that I have ever met here has been great. I especially appreciate that they take the time to make very polite reminder calls in order to eliminate a possible late fee on my account. They don’t have to do that, and it’s been quite helpful as I have a terrible memory sometimes and without those calls I would have definitely forgotten to pay on time every now and then.
The manager, Tom T., was just wonderful. He was very helpful when checking in and checking out. He’s very kind and knows exactly how to give the best customer service! The space was clean and I never had any problems.
The store manager, Tom, was a fantastic help. He showed me around, answered all of my questions, and gave me everything else I needed to know. Tremendous care and follow-up. The site is great, secure, and easy to use!
Tom the manager is always very welcoming and helpful. He's is a really nice guy and does his best to get you any deals possible.
While dealing with storage facilities is no-ones favorite thing to do...ever, the customer service here made it a positive experience. The unit was clean, and there was always a flat bed cart to help me get stuff to and from the unit.
I was searching for reasonably priced storage and found it at this location along with quick and friendly service from Wyatt! Thanks, Wyatt! I recommend checking out this location.
Manager Tom does a terrific job with this facility. Great customer service, clean and safe.
Public Storage saved my butt!! I have a 60" flat TV that I needed to put in storage at the last minute and didn't know where to turn. Wyatt and Chuck were MORE THAN HELPFUL and SOO NICE that they offered to handle my TV without any charge!! Talk about going above and beyond the call of duty!! I HIGHLY RECOMMEND DOING BUSINESS WITH PUBLIC STORAGE ON AURORA- THANK YOU CHUCK AND WYATT!!! :) ~Amanda H.
I rented one of the spaces for several months and never had a problem. Security is good and I felt safe accessing my unit at hours that were perfect for me. This Public Storage location seemed to be the most economical and was very conveniently located. Checking in and out was efficient. I wouldn't hesitate to use Public Storage again...very well run.
Awesome customer service from Tiffany, who was extremely helpful and friendly. This storage location seems to have good security precautions and is easily accessible. Public Storage has a $1 for the first month rent special. It's important to note that after a one-time administrative fee ($24), a recommended "damp check" to absorb moisture in the air ($8), and a solid disc lock ($20) for the unit, my first month total came to about $60. After that, I am paying ~$125/month for a 5 x 10 unit including basic insurance.
Tiffany was very helpful to me at this location showing me around the facility and was very helpful and friendly.
good service good staff, thanks Tiffany
Tom the manager is fantastic. The place is a little rundown, but the customer service more than makes up for it
Tiffany was super helpful in getting me set up in my new unit! It is in a bit of a sketch area, but they take all precautions to make it safe. The staff here is the best!
Great experience getting a storage unit, Tiffany was wonderful! Highly recommend.
Tiffany was polite and helpful and answer all my questions. Will definitely consider renting from this location
Went in for packing supplies, got great scustomer service. Would go back again!
Very to the point but overall good service.
My wife and I moved from Long Beach to Seattle at the end of December 2016. We were unable to secure an apartment prior to coming so I contacted Public Storage. I was able to reserve storage space online and when we arrive a day late (I got sick as we were packing and we couldn't leave on time.) I did email them and request that they hold my reservation. When we arrived on 12/30/16, I went to the facility and my reservation was intact and I still got the first month for a dollar (Actually, it's a little more because there are some administrative fees.). Point is that they didn't have to honor the reservation because I have violated the terms of the agreement, but they did and to top it off they were very helpful. Every time that I came to the facility it was clean and the staff (Tom and Tiffany) were always helpful. I closed my account down this afternoon as I found a place to live and I got all of my property out of the storage unit. My experience was very positive and I appreciate the service that I received for the short time that I stored there. I would use them again and I recommend them highly.
Since storing with Public Storage, I have been EXTREMELY satisfied with my experience as a customer. They are ALWAYS suoer nice, especially Lori! She has made alot of potentially frustrsting situations ALOT easier to deal with, is always super nice almost treats me like family lol. Lutricia has also always been extremely helpful in doing whatever she can to assist me. I would recommend anyone try storing here, esp this location. Prices are great too, & late payments are very easily handled (which is awesome!)
They reduced their access hours without consulting people who have stuff stored there. I was working overseas at the time and came back to find that I couldn't access my stuff. I had to relocate and was not offered any help with the relocation and or refund on any of the previous month's rate in spite of them changing the policy without adequate notice.
Lori, Lutricia and Tom are great. Good experience and good location! Would give more stars if i could !!
Very friendly and positive service from Lori and Lutricia and Tom
Lori and Lutricia are very warm, welcoming , and kind
Mike stayed late and made sure I could move in my stuff when I was stuck in traffic! Made it super easy to move in and was very nice!
This facility is very well maintained, I had a storage unit here for over 4yrs. My customer service experince here has been stellar, and that is due entirely to Tom. My experience with some of the other people that have worked there has been pretty bad. So if you go in for a stirage unit hopefully you work with Tom.
Very friendly service from Lutricia and Lori!
Lori tried to get a fee waived for me and explained upcoming rental due dates and how to avoid fees in the future, made it easy to understand !
I moved in last month and see Lori nearly everyday, i have never seen her without a smile and she takes the time to greet me when she sees me. The place is clean and I am very happy I chose this location
April and the staff are super friendly and go out of the way to provide amazing service. They jumped to help when I lost the keys. Can't thank public storage enough. Thank you for keeping my things safe! 😃
Public storage has recently changed its policy to only allow access to the storage space paid for during their business hours. This change was made without any consulting with their clients or reduction in rates for the extremely limited access now available. There was not even an offer to help relocate tenants to a location that could successfully handle secure concerns without severely hindering client usage.
When I rented my space Babes was professional helpful made me feel welcome. When I lost keys she took care of it with absolutely no hassle to me she made my day. She is a great asset to this company.
Very friendly folks here helping me and my family. Babes, Thomas, and Britney are the best. Thanks to all of you for your service.
Babes is the best!!! She helped my boyfriend and I so much! Thank you so much!!!
Tom and Al are a real pleasure to visit with. Always smiles, very pleasant and convenient location. Really like the security feature....safe and welcome pkace.
Paul was incredibly helpful! He is the reason I'll come back! Very friendly. Great service.
This is my second time renting a storage locker from this Public Storage. It's easy to access, convenient (next to Home Depot), parking is always good, and the manager - Tom - is really helpful and conscientious. This location is a really good value, too.
Carolyn got my late fee waived today. She was kind, polite and thoughtful!! Thank you Carolyn!
Ms. Babes and Khuran are really polite and easy to talk to. Good service. Could recommend it to anybody who would ask me.
April, was awesome and she answered all my questions glad I got my rental. I don't want to clean out my Man cave but I feel my stuff is safe here on this property.
Paul is a wonderful person, he has a warm smile on this chilly day. Makes you feel relaxed and at ease to get the knowledge you need when storing your things. He genuinely cares about you and your things. I didn't feel rushed and I really loved that. thanks Paul for making me feel welcomed.
Adjoa helps me out and she is really good，its a really enjoyable experience!
So being new to the area Tom told me where to find all the stores I needed to purchase the supplies to store my stuff. He then proceeded to rent me a unit. I thought I needed a 10 x 10 but he was so nice and saved me so much money by suggesting a smaller size. Thank you so much Tom!
Very helpful and friendly. Art was especially kind and extremely helpful. Thank you!
Babes was a quite exceptional employee and she help in a very satisfaction manner.Am very happy with her service today.
Babes try and help me out to settle down and have a quite satisfaction unit which I really admire.She understand my needs and address all my needs too.Big thanks to her.
Super helpful staff helped me figure out the right size unit to rent and I was able to get a few moving supplies all at once.
She has excellent customer service skills and is a problem solver and has helped me more than once. She has excellent customer service skills and is a problem solver. Adjoa. Is always pleasant and helpful and always greets me and asks how I am.
Babes is awesome and helped me a lot. My unit was unlocked and she called me to lock it up. When I got to the unit I found out she locked it with her own locks so no one could steal any of my stuff. It was so sweet of her! Shes so nice and funny too.
Dennis and Tom were extremely helpful. I had a ton of questions about space for my company and they answered all of them..
Lori James and Babe's are the best!! Amazing customer service and I couldn't ask for a better experience! Thanks ladies!!
Super friendly Staff, Dennis & Rose are a delight any time I'm in. Nice Wide Open Spaces!!
Tom thorton manager very helpfull friendly allways answers all my questions completely
The manager Tom Thornton gave me great service and walked me through every aspect of the process of renting a storage unit. He was a great help. I deffinatly recommend going to Public storage
Smooth move. Tom is great at getting customers in, funny and fun to be around!
Went very well, we made our booking online and when we arrived at the office to finalize the booking we were shown the unit and signed the paperwork and everything was explained thoroughly. I would recommend both Publiv Storage & this particular location to anyone looking for storage in the area.
tom did a great job and jelpef much
Move in was awsom very helpful. Made my day alot easyer and didn't hurt my pocket ! Thank you
I use my storage unit for work. Samples are delivered there monthly and Tom Thorton has been amazing at always being there to accept my work shipments. He is very friendly, helpful, and I would not be able to do my job nearly as efficiently and well if it weren't for Tom and all the great service he provides.
Tom has upgraded the property since he came, and he's been very helpful to us over the past year. He's always on top of things, organized and available. I've seen him help other customers as well. Can't say enough about how glad we are that he's managing this facility.
We have been customers in this location for 15 years. The current manager Tom T. has been superb; he is helpful and very kind, clear in his communications, follows up with his premisses and willing to go the extra mile to respond to your needs. Since he became the manager the property condition has improved dramatically; broken things have been fixed, paint has been applied where needed and the general upkeep and cleanliness of the property has been improved. We have appreciated our relationship with Tom and the care he has taken with our needs and those of the property itself.
Delaun was very helpful in assisting with our transfer of unit. The staff have always been helpful and friendly.
Delaun was very professional, knowledgeable, and helpful with the process of renting a unit - thanks!!
Tom, is a very friendly and helpful manager. He has a very nice demeanor and keeps the place very clean.
Tom is the property manager, and is a great help and a pleasure to talk to. He is always courteous and professional. Talk with him first to get set up!
Delaun was so nice and so helpful - really made the experience much better :)! Thank you Delaun!
Delaun was awesome and got me the unit I needed.
For two months, the short stay was worth the wait. The customer service was superb. Nice, polite guys manage this facility. The only drawbacks: unsavory fellow customers and the occasional heated conflict brewing in Home Depot's parking lot next door.
Delaun was very helpful and expedient in handling my transfer. Good to have a friendly competent face
Delaun was super awesome and helpful. Answered all my questions! Great customer service!!
Great location and great service from Tom. He and his employees are so helpful every time I go there. If you need a safe place to keep your things, you should definitely go talk to Tom.
Customer service is outstanding and property is well maintained. Thanks Tom!
I love this place. Zehn was so helpful and answered all my questions and made me feel at ease renting here. Fantastic.
Excellent service, friendly staff, very helpful, will come again
Thank you Zehn for helping me out of a jam. She was really nice and so helpful. Definitely the storage expert.
I have a unit at a different location but I have met Tom and he really knows his stuff! He seems to have the right answer to any question I have asked him and he has the greatest attitude. When I do decide to move my things, I will definitely be talking to Tom first.
Art and Cliff are very helpful and professional. I was looking for climate controlled unit. I found this facility to have exactly what I need and still close to where I live. The call center agent was a bit misinformed as to what climate control is but Art handled things awesomely !! He's a rock star!!
Manager Tom Thornton was extremely helpful when I came to him for some short-term storage needs and was able to manage everything for me in one visit. He was kind, helpful, thorough and I would recommend both he and the facility he works at - great and easy access on Aurora and nice and central for a big chunk of the N/NW part of Seattle... Thanks for your help Tom.
Great service and clean unit
Tom is awesome! Super helpful
Andrew was very accommodating. Makes me want to tell others about him and they way they are doing business.
I think Tom Thornton, the manager, is wonderful! He has always been kind, understanding, and helpful! He keeps it clean, Always smiling and professional. Thanks Tom
I give a big thanks to Tom ThorenTon ( the manager ) and Kent , for theire help & hard work and for keeping clean storage and for keeping good comunication between customers ans staff .. thank you again for the hard work .. Adam
A good place to leave things you want to have stolen.
good customer service. clean storage facility. friendly staff.