Haley is an excellent property Manager at the Public storage located at the Olson place Seattle. She gave us very useful tips on the storage space requirements, safety and moving our stuff etc. Haley is very knowledgeable, personable and kind hearted. She made an effort to write everything down as my spouse has difficulty in hearing. Great job Haley!!!
Clean, accessible, affordable storage facility. I’ve been an occasionally difficult tenant but Haley has been amazing nonetheless. Thank you!
Hailey was very nice, and helped me by switching locations. Made quick and easy. Very friendly
I had the pleasure of meeting the property manager here who was very helpful and informative. I have another unit at a location down the way and originally meant to rent there but got a unit here at this one by mistake. A very happy mistake/ accident as Haley was kind and patient understanding and very friendly she helped me with everything I needed and exceeded expectations
The office manager, Haley, was very kind and helpful. My car died in the lot during an unloading and she helped me get back on my way in no time.
Amy Has been helping me for days now and we finally were able to get a good storage solution down for my needs. Definitely appreciate her proactive nature!
The customer service here provided by Haley is excellent.
Haley does an awesome job here keeping on top of things, and always with a friendly professional attitude.
Haley is a great addition to the company as a property manager. She is always friendly, professional and helpful! I’m always happy to see her here working.
Awesome service here at this location. Always so friendly and helpful
Haliey was very patient and accommodating to me being hard of hearing ! always helpful and cheerful !
Haley is always friendly and attentive. She does a great job at making sure the place is clean and organized.
Excellent assistance from Hailey at Public Storage on Olson Pl. SW. I had a complicated situation involving this site and two others. Hailey was friendly, professional and a great help to resolve the issues with my Mom's units. Thank you Hailey!
Amy was really helpful calling me and leaving a detailed message regarding moving out on time to help save me money. I also interacted with another front desk employee who was very transparent and helpful regarding pricing as well.
Haley provides fantastic customer service. My circumstances required a lot of coordination and she was always extremely helpful. There isn’t much to a storage unit, so customer service at the facility is really what makes the difference.
Haley is an excellent site manager there. She has a high degree of Excellence compassion and old-fashioned common sense. She seems very devoted and seems to work extra hours sometimes. She seems to work tirelessly all day long Never Letting anything slide, and somehow never getting crabby from it.
Public Storage on Olson Pl. Sw. Is the best place I've ever rented from. Haley was patient, informative, and helpful in helping me select the right unit.
Amy deserves 10 stars. Wonderful help and customer service.
Haley was helpful very informative and help me walk through the rental process couldn't have done it without her and I really appreciate her time .
Go see our girl Harley! She is the best with getting you in and out. We need more people like her who have an understanding. She will work with you. But you got to do your part. Tell her Mothers Grab & Go sent you!!
Tell her Great Woman of Faith Outreach sent you!!
The attention we received from Haley is second to none. Rain or shine she is always ready to help and answer any questions. She is the pinnacle of customer service!
Hardly ever leave reviews but the attention and customer service I received from Haley was memorable enough and worth taking the time to leave a 5 star review. She went above and beyond to help me figure out my storage situation and made sure to give me as much valuable information and help as she could. Even tho the system was giving me trouble, she walked me thru everything patiently and kindly. Wish more people in customer service everywhere were like her!
Had a great experience with Property Manager Haley ! She was professional and informative. Haley patiently took us to view each unit and even offered suggestions to help align our needs. The property looked very clean.
I’ve been renting at this location for a couple months and today met the new property manager, Haley.
She was friendly and professional and the property looks great!
Definitely recommend. Ask for Haley.
RAT INFESTATION!!!
DO NOT STORE YOUR STUFF HERE!!!
PUBLIC STORAGE WILL TAKE NO ACCOUNTABILITY FOR DAMAGES, INSURANCE WILL ONLY COVER $250 WORTH OF DAMAGES. THEY HAVE KNOWN ABOUT THE RAT PROBLEM FOR YEARS AND DECIDE TO IGNORE IT. IRREPLACEABLE ITEMS WERE LOST DUE TO THIS PLACE!!!
I went into the office today to pay for my bill today and the new manager there was such a ray of sunshine so warm and friendly! Thank you Haley!!!
I would recommend this place to anyone that needs storage. The staff here is great particularly Sandra and jacob. I have over $200 in fees that were racked up and Sandra volunteered to help me get them waived even though I never even asked her for help, she felt it was the right thing to do. You don’t see that kind of Customerservice anymore and she actually produced my bill just a little effort over $200. It’s nice to see that there are still people who care about other people and go above and beyond to help them. A very well earned five stars!
Amy is the best. She was able to work with my concern and valued my time. I would give her more stars where available.
I used this company for years and my items were sold from under my feet. I never received my personal effects back and I would never recommend this dump.
Sandra was absolutely wonderful very helpful with everything that I have needed. Thank you Sandra you’re awesome keep it up!😎
Needed a space and have had nothing but positive experiences here! Sandra has been particularly helpful, professional, and kind every time we've interacted!
Amy was very helpful nice patient thx
Amy was very helpful getting us a perfect space.
Sandra is the best . Professional !
I give 10 stars to the gal at the front desk who was filling in from another location today and hadn’t worked at that site before. She was very friendly and very helpful when she showed me the unit I had reserved online last night to make sure it was the right size for my needs. She gave me some great tips for how best to fit the furniture and boxes in the space for my move in. The facility is very clean and secure.
Sandra help to set up the unit online because I need the space for future date. Thank you for your help you are awesome Sandra!
Sandra was great! Quick process and secure location…
Sandra is amazing!!! Very helpful and informative!
Sandra is amazing! Very sweet lady who does a great job keeping the area nice and secure!
The prices aren't terrible either (:
Sandra is the best help me find the unit. Storage clean if you need storage come see Sandra. Thank you.
Cristal expressed excellent customer service I always will come back thank you awesome job unlike burien the person was opposite personality Katie katlin yeah totally rude nothing but problems now cristal had to resolve the problems this goes out to cristal thanks saved the day Amy was very helpful today. She is a good person.
Cristal was very helpful and explained everything really well. She made it a smooth experience. The area is clean and well maintained. This was my first experience getting a storage unit and it went better than I thought it would. Cristal was very patient and professional.
Cristal the manager is awesome, understood my situation and helped me make it easy to store items for a short period. Access to the facility is super easy with a drive up unit and secure.
Very friendly customer service, Cristal knows her job and now’s what she’s doing, very communicative I would recommend this storage without a doubt thanks for all the help Cristal
Hoy solicite la ayuda de la manager cristal y me ayudó de la mejor manera gracias por la atención brindada excelente servicio
Thank you Cristal, very accurate, kind, helpful,I would recommend this public storage 10/10 really good customer service.
Muy buen servicio al cliente!!! Cristal is the best, siempre esta disponible a ayudar con cualquier duda, y siempre con su sonrisa!!! El mejor lugar!!!
I love this place and also i love the costumes services. CRISTAL IS GRET PERSON
Cristal la manager del local nos atendió estupendamente hoy que fuimos a pedir información en varias unidades muy amigable y atenta. Les recomendamos publicar storage de aquí xq también ella cierra alas 9 pm así nos da chanza de llegar sin preocuparnos después de salir de ttabajar.
The price was right and the set up and access was good HOWEVER the locked cap to my truck was broken into and prowled through while stored in their “secure” facility.
***Management was very prompt in reaching out to me and was eager to resolve my issue. I was very impressed with their reactiveness. It was quite clear that PS takes their customer service seriously. I was also assured that they are taking steps to shore up the security around the perimeter for these reasons I change my review to 2 to 5 stars.***
I really appreciate the service that Cristal she gave me a good customer service today
Cristal, the Manager, did so well. So accommodating, knowledgeable on her craft. Way to go Cristal. Please don't go anywhere, we need you there.
Cristal manages so well!! Couldn't have moved in Public Storage without her!!!
Excelente servicio muy buena atención por parte de la señorita cristal les recomiendo este storage 👍
Thanks for you service Nolie Estrada, I’m happy
I came to this place looking for storage and Teuila help me. Thank you for your help you are so an amazing person.
Gracias Cristal, I'm just posting this, she helped last week , I'm a company owner and I need space for my tool and she helped picked the right one. I'm coming back on the 23, I recommend, one entrance one exit, looks safe, and cameras everywhere that's what she explain to me.
Thank you Cristal , you are amazing , she was so helpful with some issues I had with my unit. She is very nice and friendly. Would definitely recommend this location to my friends .
Well, I talked to Cristal and she is very professional and she was able to help me with my storage situation. She is very kind. She took very good care of me
Thank you cristal for your help. Her office is clean too as well as the property. I was worried about the price change but she was patient with me and explained my friend too in Spanish .
very good to see leisure the manager was very kind and very helpful
Excelente servio y información la persona que nos atendió muy amable la sra cristal muchas gracias...
Cristal was a pleasure to work with. Very easy process.
Cristal me ayudó bastante en arreglar un problema que tube y es muy buena honda increíble servicio muchas gracias
Tenía mis dudas pero Cristal estuvo allí para ayudarme a entender, en el futuro mi plan es rentar una unidad pero no estaba seguro de cual o cuales eran los precios pero ella me explicó. Voy a regresar ahora que ya se. Gracias cristal y public storage porque otras publicaciones storage no me supieron explicar.
I have used this facility before was nice and great customer service. I will not recommend this facility as poor customer service and communication from the management team . Go somewhere else if you want a customer service and better communication. I have been hit with fees and notice to sell my unit . Which is not a way to keep customers. But let this be a learn experience as they said we take care of you . Sure with fees and notices of selling your stuff do yourself a favor go somewhere we you will be without a headache and don’t deal with unprofessional people . I request to see about the fees and lien on a unit and they send you a text that is not possible. As the person who operates this facility they don’t care or seems like they do I would have given them a no star also units are over used and stinks like mold. Bad customer service and rude associates as fits the place .
Cristal continues to be the most professional and helpful rep I’ve dealt with at Public Storage. She always goes above and beyond!
Ms Cristal is amazing she was able to help me with my storage situation and I appreciate her attention to my situation and needs.
Please keep her she’s an honest employee.
Ms. Cristal is phenomenal
Spoke with Cristal about an issue I had at at another property. She was able to help me understand what had happened and helped me get the results I was hoping for. She was very nice and patient with me, which helped turn my experience into a positive. Thanks again!
Cristal was fantastic. She answered all my questions and then I watched her do the same thing for the person behind me in Spanish. Was not expecting that. Very impressive.
Cristal She gave me great attention, with a big smile and a great attitude, she made my day better, and my stop at her office was the best.
Cristal was awesome! Smooth sailing.
Muchas gracias a Cristal por haberme contestado todas mis preguntas que tenia, muy amable y pasiente. Me aseguro de la seguridad de la propiedad y me hiso sentir agusto con la seguridad de mis cosas! Muy limpia la oficina también.
Risky! Count on rate increases bi yearly along with stolen stuff. I have had multiple break ins or attempts at 2 different locations (white center off olson and the Martin luther king location ) Multiple cars hit at the same time with damage and theft to my vehicle resulting in over $5000 damage .. At a 3rd location (Bellevue off of 20th) my actual storage unit got hit along with about 5 others. Oh did I mention this all happened in the last 3 months? Finding myself slowly getting furious and closing my accounts at some locations I call Corporate despite the office telling me its pointless and literally telling me the higher ups don't care. - The Regional manager does call me back finally after 2 + days,,,, but uses a ringless voicemail ... really ? and says if I need anything still to call him back. Did you listen to my voicemail Regional manager? I am a customer that pays over $16,000 a year to your company , yes I want to talk about something. Not listen to a ringless voicemail. If I am taking time to call you I am hoping to not have yet another robotic experience. Taking the risk of Parking on the street or trying a different company is what its come to. . A little humanity ,discussion and minor reimbursement sure would have went a long way. Instead the only way to get a discount is to be a new ignorant customer moving your stuff into a den of thievery and ignorance.
Office staff is never in the office. Terrible communication... If they need something, they call you all day. If you need something from them though? Good luck.
This place is horrible! They raised my rate by 20% after just 2-3 months but the worst they have changed the door and lock on my unit without even telling me! When movers came to take my stuff out they couldn't access it and property manager was screaming and yelling at them and kicked them out. I had to reschedule to another day and pay $$$ for the change. Please do yourself a favor and never rent from them.
Really great deals and really great customer service ask for Muhammad
Really grate service and very clean Facility and Natasha at the front desk was more then helpful, with showing us around we have had other storage unit’s in the past that where no where Near as clean and safe and friendly as this place thank you so much
The storage was very clean, the service of Emmy and Martha was excellent.
Good location and good atmosphere.
I parked my RV there and after 3 days someone broke in and stole everything. The damaged 6 looks also one window and inside the RV. It looks like this was a group of homeless people.
I’ve rented units at 5 different Public Storage locations over the last few years and this one is by far the best. Both in terms of unit sizes (12x30 drive up units are amazing) and service. Tasha in particular has been an absolute pleasure to work with. She is friendly, accommodating, knowledgeable, and keeps this location running like a well oiled machine.
Honestly great service price was right and clean how I know they secure your things well one time i forget to put my lock and they call me to go put it up and well thanks will stay in updated 👍
Best storage facility and staff I have ever worked with. Tasha specifically, was always so helpful and accommodating. I am honestly sad to be leaving them. They also have been doing a lot of renovations to the facility lately my stuff felt extremely secure the location was perfect I really just don’t have a bad thing to say about this place. You should absolutely pick this facility over any other in the area.
Tasha was super friendly and helpful getting me set up with my new storage unit. Explained everything in a nice simple matter.
Talk to Tony at public storage on olsen street great guy
Tasha was super awesome, she helped me find the perfect storage for my stuff.
Great staff, great info, great unit... Thanks!!!! I really appreciate how knowledgeable Tasha was and ready and willing to answer all 659 questions I had.. I feel a little bit better knowing shes on top of helping keep my stuff safe!!! Will definitely recommend this location to friends and family!
Tasha is the greatest. Always very professional and kind.