Public Storage Self-Storage Units at 700 Fairview Ave N, Seattle, WA

Julian was very helpful…the entire price was smooth!

Was a quick and simple way to store our stuff for a PCT attempt. Super helpful staff, and a breeze to use and access. Stellar place!

Rome was amazing in helping me set up my storage unit! I am a college student moving my stuff in for the summer and he was so helpful in everything. This is my first time renting a storage unit and he and the whole staff helped me with no problems. He was fast, super friendly, and a great person to do my unit with. If you want a secure place to store your belongings with ease, for sure go here!! thank you to Rome and everyone else at this public storage :)

Julian was very friendly and helpful in my move-in process! I know my stuff & my money is in good hands :)

Julian is so nice, he is the best person ever.

Julian is very helpful, best experience I’ve had

I had a wonderful experience setting up my storage unit with Matthew! All of my questions were answered and I felt like Matthew went above and beyond to ensure I had a unit that was perfect for me. I am extremely pleased with my experience setting up a storage unit at this location and I will absolutely be recommending anyone in need of storage in the area to check this locations out! Thank you again for a job well done!

Julian was very attentive through the whole process

Needs 24 hour access, and why is every floor but the fourth air conditioned? And the fourth is like a burning inferno.

Has been a great two years here. easiest pull up, always clean. Julian and Kareesha were fantastic.

Jackson and Julian at the public storage are amazing. They were extremely helpful and mindful of my needs for storage. Highly recommend this place for your storage needs.

Julian is on top it, and I'm not exaggerating. The whole process to acquire a unit was so simple and smooth. Felt special being escorted through the property for the full tour. Dog was all smiles as we drove away as Julian made sure to give her a treat upon leaving. Definitely won't hesitate to frequent the office if we have any questions during our stay. What a pleasant experience. Thanks Public Storage.

Julian is incredibly helpful and always goes the extra mile!

Karisha was so helpful and helped me opend my unit on the first day!

Julian was a great! He helped me find a cart when none were available. Nicest public storage facility i have experienced. Very clean and secure. Friendly staff!

The managers Julián and Karisha were so sweet and have done a great job at keeping the units clean. I rented here for over 2 years and they took great care of my things and were available for any concerns

Karisha helped me with a package that was delivered. She really went above and beyond. Thanks for the stellar service. Julian is always a big help, as well.

Julian was wonderful. We had a smooth moving out and thoroughly enjoyed our rental at this location. Highly recommend

Went in a spoke with Jackson amazing person to deal with real friendly and helpful

the property was very clean, and there was a gentleman by the name of jackson that was 100% helpful highly recommend this storage facility.

Julian is amazing. I couldn’t get what I needed from the chat or phone support. While they were kind they couldn’t help me. Julian save the day and solved all the problems. This was the second time he’s showed up so well so we know it’s who he is.

Julian is the best!!! Very willing to assist with a complicated account issue. Responsive, concise, and personable. Rock Star!!

I have been renting a unit here for the past three years and I solidly recommend it. The freight elevator here is such a plus. This week I had to transport my stuff out of state and Julian was incredible in helping me out with my questions and concerns. I would rent here again.

Julian was so helpful with getting my unit set up! I will always use them for my business storage.

Karisha & Julian are very helpful and keyless entry is convenient.

Julian was very helpful with my move

Karisha and LT were very helpful, very knowledgeable about their work. They were also very passionate

This place is awesome! I needed a space that wasn’t too far from home to keep decorations, seasonal clothes, etc. and was so happy I found this PS location. It’s clean, well taken care of, and Karisha + Julian are so awesome and extremely helpful! There are tons of unit size options, so if you need a little extra space (or a lot) at a reasonable price, look no further. Highly recommend.

Give Julian a raise.

Julian was awesome

Julian and the team at this Public Storage offer the most friendly and efficient service I have ever experienced. They will help you take care of unexpected things with a smile and quick action. The units are clean, well-lit and the location is super convenient to visit when you're in transit through Seattle (major access to freeways and hotels close by). Thank you Julian and team for taking care of my belongings for several years while I lived abroad!

Very clean, easy access and very nice people Thanks Karisha and Julian for running this place so well.

Julian is the greatest

Julian made my transition from a smaller to larger storage unit seamless! Very kind and efficient!

Julian 👍

Karisha helped me with my storage. Super helpful.

Great customer service from Julian! Very friendly and detailed with everything I need to know as a first time customer.

Great location, Julian was excellent! I applaud his patience & professionalism. Highly recommended

Great experience checking in today!! The person at the front desk was super helpful, and explained all the terms in detail.

Jackson hooked it up!

Karihsa was super helpful. Thanks

Easy and clean. Julian was great to work with!

Julian and Karisha were amazing at teaching us how to access and use the storage. Great customer service

Great experience, Julian was super helpful and made everything so smooth and easy!

GENUINELY, the nicest and most responsible and compassionate team at the South Lake Union Public Storage. They treat me with care and I just wanted to say how much I appreciate everything. THANK YOU FOR THE GREAT STORAGE EXPERIENCE!

Julian was super helpful! Great service!

Easy convenient off Mercer exit at Fairview. A few spots to park before the security gate. 1 block from C Rapid Ride stops, 2 blocks from trolley to Westlake mall. Also Mohai at SLU and Wooden Boat Center if you want to take a lunch break watching boats in between packing. Clean site. Only drawback is they keep raising the prices! For us long timers we should get a discount since we stay for years! Just because you're in a rich neighborhood (Google, Allen Ins) doesn't mean tenants are rich!

Love the public storage app! Made payment and access really convenient! Highly recommend:)

Julian was very helpful!

Julien and Karisha were so helpful! I had a great rental.

I went to this public storage yesterday and met with Jackson. He was awesome! Super efficient, fast, quick witted, and so helpful! I highly recommend!

Karisha helped me out a lot! Was a good experience.

Great service! Karisha was super helpful!

I reserved a small unit online and it was so easy! Everything ready to go, codes and all. When I popped into the office with some questions, Julian was super helpful and I got moved in no problem! Plus I brought my old storage lock and they took off the new lock charge!

Stopped by and was greetend with the warmest crew. Karisha, Julian, and susan were great. My experiance was awesome and very happy with them. Super clean and smells good.

Julian and Caresha were such an amazing help! Definitely recommend!

Julian was a fantastic help on my first storage unit. Highly recommend for anyone who needs some more space!

Julian was super helpful with my move. Simple easy great.

Julian was a pleasure to work with, streamlined the process, excellent communication and super easy. Thank you!

I got a great deal here on a 5x5 and Julian was super helpful and friendly! Thank you Julian!

Karisha and Julian provided great service. Clear communication and clean space.

GET MORE CARTS! This is ridiculous. Me and about 5 other people here right now wanting to access our storage units and there are no carts anywhere. The office is out too. How much do carts cost? You think you could use some of our rent increases to buy a few of Amazon? Stocking carts is one of the most basic functions you can do for your customers.

Rented a unit from Karisha, who was very helpful. The whole process was probably 10-15 minutes, and she answered all of the questions I had.

Great service by Jackson!

Outstanding and helpful experience! Thank you Ms Karisha for your professionalism and speedy checkout while I was rushing to work this morning. 11/10 experience so far

I’ve only had the most pleasant and helpful experiences with the staff at this Public Storage on Fairview in SLU. Julian has helped me multiple times and is always so kind. Storage/moving/life can be very stressful and you want to be able to trust the staff, be welcomed with smiles and be helped as much as you can. This is the place to get all of those things. And the place is very clean!

Julian was excellent to work with! Thank you!!!

This place is perfect. Karisha and Julian were so helpful and kind! They helped me a lot! Thank you two very much! Public Storage is also very convenient.

The public storage here at Fairview is always super clean and smooth to get in & out! Been using it for three years now.

Julian and Karisha were very helpful and made the process so simple!

Great staff. Julian was great!

Facility is run very well. Compartmentalized so you can only access your designated area. Overall very clean, accessible, and they have moving supplies kept in stock in the main office. Easy to access via the app and Julian did a great job walking me through and showing me everything. Edit: you will need to purchase a lock from them based on the way they’ve constructed their units. You can use your own but you’ll need to let them know so they know it’s yours.

Great experience! Great customer experience! Just understaffed.

Great spot and good prices if you need storage downtown, this is the place to be.

Julian was very helpful

Karisha was very nice and the place is very clean! Moving from across the country to this property is much better than back home!

I have been using this location for close to 3 years now. It is in a good location, has multiple exits to avoid the traffic on Fairview, gated, and has great units. I consolidated from two spaces to one and Julian was a massive help. Julian found me a great rate and was attentive during my move out. I have yet to have a bad experience with this location. Highly recommend.

Thank you to Jackson who helped us secure a unit today! He showed us a few different storage units and locations so we really had a good idea of what would work; also was very impressed by how clean the facility was. Would definitely recommend.

Julian and Karisha have been incredibly helpful throughout my entire time at public storage SLU. 10/10 would recommend

Would definitely rent again here great customer service Jaxson is awesome!!

Hands down, coquita was the best customer service I could have asked for. She was all friendly and approachable and professional and patiently helped me out. Really appreciated it. 5 out of 5!

Friendly staff

Great spot and people.

Larissa and William are so awesome. They helped me out several times and seriously saved my tail each time as I tend to lock myself out or forget keys or any other mistakes a person can make. They were there for me and have made coming here a true pleasure. Which may sound odd for a storage space but they are always incredibly kind and fun to talk to. Highly recommend.

Needs longer hrs

What a scummy operation. Raising rates by 50% with less than a months notice, people living inside the facility making it unsafe, also allowing large moving trucks to block all the regular spots so you can’t even enter the gate, and then having broken gates that will get fixed months later.

The phone app works great. The place is clean. The location is great.

Highly recommend. Great customer service. John B was very helpful in helping me pack my box.

Julien, help me a lot and give me all the details was very patient and fast, and very talkative and nice

Karisha helped me deal with the rent problem. She provided excellent service

This is place is great!!!!

Jackson and the team at 700 Fairview Ave N are fantastic, 5 stars! They showed me several potential spaces to find exactly what I needed and helped me all the way through the process. Thanks guys!

Johnathan is absolutely amazing and helpful

The facility is clean, has temperature and humidity control, has elevators, carts, friendly helpful staff, and parking.

Julian was incredibly accommodating and helped us handle the logistics of downsizing our unit in one day. The smallest unit is priced well and fits a lot of boxes.

Great staff. Great location. Easy. The staff at this location made getting a storage unit super easy. And when I was ready to take my stuff out of storage the process was just as easy. Thank you to all the staff at Public Storage (Fairview)!

Easy access from highway, good parking, clean bathrooms, friendly service.

Convenient location for a storage facility in the middle of the city. Decent rates for being downtown and you might even be able to snag a good deal from time to time. Gate access is easy with a key code or using your phone. Carts are sometimes difficult to find so be aware you may have to go looking for one that isn't close to your unit. Staff is friendly and helpful.

I recently rented a storage unit here and the staff was exceptionally friendly and helpful. Jackson helped me find the storage unit size that met my needs. The facility is very clean, kept up, and secure.

Great location with clean and temperature controlled units, used this for 3 years without any issues or complaints. Friendly staff and overall a great experience!

Staff(Johnathon, Julian) has been very helpful

Place is clean and staff is friendly!

The can keep your stuff stored! Tg

Amy was wonderful. Very patient and pleasant and prompt. Thank you for your 5 star service

Everyone here was so kind and helpful! Thank you! In case you don’t see it somewhere else, the elevators automatically lock down at 9PM and there’s no way to get back upstairs after that! Make sure that you’re finished before then!

Facility is always maintained and staff helpful with scheduling mishaps

Smooth and quick check about a week or so ago, was able to lock in their first month promotion with Julian’s help. Everything has been operating smoothly ever since, thank you!

We had an excellent service by Julian today. He was an absolute delight to help us identify the exact unit we were looking for. He helped us by showing us the units they had available so we were able to make an informed choice . Highly recommend asking for Julian at this location. Rest assured, you’ll always be well taken care of !

Jackson and Julian are amazing! They helped take care of our needs efficiently and like experts. Thank you!!!!

Besides the back gate not working the place is nice and clean the people are nice and as well protected

Amazing stuff!!!

Jequetta, Karisha and Teresa were so helpful and thoughtful helping me move out of my unit. Literally couldn’t have done it without them. Thank you so much ladies ❤️❤️

Stored a 3b/3b house here in a 15x18 for 6 weeks. Cannot rave enough about the cleanliness, security, efficient booking, check in and staff. I ran into Julian multiple times over the month, always so helpful and nice. Ran into Karisha a few times as well, very kind, always there to help. Access is easy for a moving truck, even during busy weekend dates. I easily zipped in an out for small things during the month as well. Units are impeccable, literally spotless, and very very secure. Would recommend to anyone. And it’s absolutely worth the extra money, if thats what you’re toiling over. If we need storage again in the future, there is zero question we’re returning here.

Convenient location, great staff, clean facilities!

Very helpful staff, clean facilities, easy to use app. Julian was great.

had some issues accessing my unit but Jackson and Karisha were really helpful and were able to put a credit ony account

Awesome storage. Very clean. Krashia and Julian super helpful and friendly.

Property was clean and easily accessible

Julian and Karisha were amazing always. From the day I rented till today when I am vacating. This public storage is a fantastically run location. Thank you.

Very good customer service, Jackson is an absolute G. Very upstanding nice guy, appreciate him.

I've worked with storage facilities all over the United States. As I'm sure many of you can agree, service is a thing of the past. But, today I was pleasantly surprised by a gentleman that blew my mind. Mr. Jackson truly reminded me that there are a few good folks left. I can't say enough to thank him for being a great representative for Public Storage.

Julian was terrific! Very patient, he went above and beyond! We’d definitely recommend him and Public Storage to anyone looking for storage space!

Great customer service and easy to get to.

Julian was great. Super helpful. Fast, easy, and clean.

I needed help to transfer my storage in uvillage but it was closed. Julian helped me with the process and everything was explained really well and process was very quick. Very very nice service from Julian.

I am a business owner and use Public Storage across different US markets. Julian is by far the nicest person I have ever met from Public Storage. He is responsive, helpful, and goes above and beyond to provide great customer experience. Thank you, Julian!

Friendly, efficient, easy, and affordable.

Karisha was great and super helpful

Great service! Jonathan was very friendly, super helpful and gave us great tips! This Public Storage was clean and secure

Facility is clean and tidy, front office always staffed during office hours, good pricing.

Very accommodating and Karisha and the whole staff have excellent customer service. Highly recommend this storage for all types

Awesome experience. Stored stuff here safely for 10 months. Convenient, clean, easy. Really friendly staff.

Clean easy access

Very friendly and helpful staff. I'm from out of state and got a unit to store my daughter's stuff during the summers (UW). Staff very nice and got me all set up. Julian answered all my questions on the phone during onboarding and Jonathan helped us when we arrived to pick up the keys.

Jonathan was super helpful in helping me find the right packing supplies for my move!

Jonathan was a great help in showing me the various units and setting up my storage rental. I really appreciated the assistance.

Very nice and helpful staff. Karisha was helpful and showed me a couple of spaces and made sure i get the best deal based on what i need.

Julian made rental easy, fast, and fun.

If you live around SLU, this facility is in a very convenient location. The building my unit was in was on the south side, and it was well lit, clean, and well maintained with good air circulation. It was nice that I was able to do all paperwork online, including moving in and moving out, and all the gate access with the app on my cellphone. If you need assistance, just walk to the office near the entrance, and there is always a friendly staff who can help you. In my case, it was Jackson. When I moved in, I had trouble finding my unit and he kindly gave me directions on how to get to my unit. When I moved out, I wasn’t sure if I had any remaining balance because I had to move out earlier than planned, and Jackson kindly checked my balance for me and made sure that I have no remaining balance to pay. Overall, I highly recommend this facility!

Exemplary service and professionality! See Julian.

The need for an additional dtoragebspacevwas sudden and I was concerned about finding what I needed on such short notice. First off, the website had all of the info I needed handy and it was helpful. Next, Kai, a new employee, could have been more helpful and polite in showing jyvoptuons and answering my questions. Then, as the selection and sign-up process got underway, Julian dove right in and together they really helped me through the process. Moving isn't the most fun one can have, but thesebfolks made it a lot better by being helpful!

Stored at Fairview Public Storage and couldn’t be happier with the help of staffer Julian. He helped me get the perfect size unit and assisted my movers to get me properly moved in. He was so helpful as well as the staff in the office. Property is clean and would highly recommend this property for storing needs.

Amazing facility! The customer service provided by Jackson was REALLY outstanding! 10/10 looking forward coming here again.

Karisha was amazing and the facility is so clean, safe, and new!

Jackson is amazing! Loved our experience!

Karisha was fantastic!! Great experience!

I have been a longtime client at public storage and have known many employees over the years, Julian is by far one of the best. He’s willingness to answer any question and his constant up keep of the property makes a huge difference. I highly recommend interacting with him for renting units and answering questions.

I have used Public storage since December 2020. I have been extremely pleased with the staff and the facility. Move-in was very easy as the large elevators were more than enough to fit all my stuff. I visited once after a year and a half to check up on everything and it was all in perfect condition. I moved out recently as I’m moving to a new city. I had to do it all remotely, and the staff was very accommodating. I had an issue where I didn’t close out my account fully even though it was past the end of the month, but Julien was able to close it out and wave my fees for the month. Very grateful for Public Storage during this pandemic and highly recommend them to anyone!

I had zero issues with access, security or storage while my stuff was here. I chatted with a person online on the Public Storage website who said I had to pay for a full month even though I was only using it for one day of the entire month. Upon checking out, I was told I was getting a refund which was a nice surprise! Only thing that could have been better was an explanation of exactly where my unit was because it turned out there was a basement and that's where mine was. Staff helped me figure that out though.

Karisha was a huge help, and very accommodating.

Karisha was incredibly sweet and helpful!

Karisha was super sweet and helpful!

Terrific staff at the Fairview location. They went out of their way to help me move out by end of month, which saved me money. I really appreciate how they went above and beyond.

Had a great experience here! Karisha has been a delight to work with!

Very helpful !!! Deondre and Karisha were so helpful and guided me to my space !!!

Great location, right off the highway. Great staff too, I accidentally moved into the wrong unit but they were very understanding!

I rented storage at 700 Fairview for a little over a year (in the south building), and highly recommend them. The staff here are a pleasure to work with, and the building is very clean and well lit, climate controlled, and safe. So, no musty or weird odors, and I never once felt creeped out on late night storage runs. The location is supremely convenient. I could ding it 1/2 of star because there's no indoor drive-thru loading bay, but I won't because the convenience, quality of the space, and great staff more than offset it. A+++

Very deceptive business practices 3 months in and they increase my rent by $125 dollars a month?! Like how is that even a thing! Beyond ridiculous scam practices avoid this place at all costs. They also have terrible customer service they said they mailed out a notice and I never received anything so how is this even legal? jan 2022 They have continued to raise my rent also double if not more then what they originally told me

Had a great experience renting my first storage with Deondre and Karisha’s help, highly recommended!!!!

Best customer service, very helpful. Karisha

I have been to this location multiple times including when I needed to move in and out and the elevator has been broken 3 different times over the past year. Most recently, my storage unit got broken into (as well as 14 others). I was notified and told by the manager that "most people don't care since it's just their old stuff" and "no we don't have any cameras to see what was going on" and "no we don't have night security". Not only did this company not offer to reduce my rent/month, they did not offer a free month or two. They gave me free locks (I had two on my unit) which still got broken into. To note, my unit has my entire life (not old stuff) in it including sensitive information. I called to get a reduction in my rent/month and they did a "reassessment of the market", lowering my rent from $215 to $193. They made no comment on the fact that my unit was broken into. So with that being said, I have been overcharged for I don't know how many months. I called again a few days later to request a free month and was told I would hear back in 72 hours. I did not receive a call back. If you are looking for a safe place, I don't recommend this place. If you are looking for working elevators, I would not recommend this place. I'll be calling again and making note of my review in hopes to improve the care of this location as it needs a bit of help. Please get storage unit coverage (wouldn't recommend their plan but would get it through your own insurance company).

Mainly leaving a review for Julian as I called over my unit’s rent being raised substantially and he quickly put in a request to waive the rent increase for 6 months and it was approved. I’ve used this place for several years and the yearly rent hikes hurt but would be good for short term needs. Basically been my go to for storage though. Climate controlled is important for me, access, security and price. Again, quite high priced but otherwise good choice.

Merry Christmas to all!! I wanna take the time to show some appreciation to my guy Jackson. I literally pulled up at 6:00 yesterday to get into storage unit to grab ALL of my children's presents. Jackson was also walking out to get home to his family and get ready for Christmas. Technically, he could have said no but, not him he took the time to allow me and my wife to get our presents and made the smiles on the kids face possible. Thanks Jackson..... u saved Christmas for me. I appreciate it!!!

The team, as well as the Agent helping me were the best. I was moving from a small unit to a much larger one, and was supported one-hundred percent (100%)!

This PS is the best facility in Seattle. Clean facility, open until 9pm, and plenty of carts during regular business hours. Helpful and friendly staff.

A fantastic place to store the ever-increasing detritus of your life out of sight and mind while gently draining your wallet :)

Karisha and Elisha at public storage did an amazing job getting me a storage unit that was perfect and affordable. Deeply appreciate how easy and accessible they made it. Thanks

This is a convenient location for me with easy access from I-5. Julian is very helpful, he went above and beyond to help me with everything I needed.

Julian saved my bacon today. My movers shut down an elevator with my couch in it and that jeopardized my entire move. He got a service person on it, who showed up and freed my belongings at the point I thought I would have to do a second pick up. He flagged the drivers after I left, told them to stay, and they completed the task. Thank you Julian!!!!!! You saved the day.

Clean, nicely maintained building. We had a great experience keeping our belongings here for 5 months while we were out traveling. Checking in and out was super easy. Karisha and Julian were so friendly and awesome! Thank you!

Karisha Was so helpful and friendly. I’m looking forward to renting a storage unit here.

Terrible communication. We booked everything and website didn't say that we need to physically meet anyone for access. They kept advertising that only the app is needed for access. We packed everything, got to storage and then realized we have to meet somebody who is not available and customer support can not do anything.

Who knew I could love a self storage place so much? This place is super convenient, clean secure, and oh by the way, Karisha the manager is amazing. Seriously. If her district manager reads this review, please give her a promotion and a huge raise. As someone that worked in retail and customer service for more than 20 years, I appreciate amazing customer service and Karisha nails it every time. Genuine, personable, all around amazing at her job. You get it… I would hire her if I could.

Great service

Karisha and Jackson have been very helpful. Julian is a star employee as well. They make you feel welcome Abe this location stays open later which makes it easier to get stuff done after working. Gates clothes at 9pm most days.

My car broke down right by here coming off the freeway. The people here were so unbelievably nice! Especially, the manager Karisha! I had no choice but to park my car in their parking lot while I waited to get in touch with a mechanic. The first day my car was here, Anthony contacted Karisha who continued to allow my car to stay here for a total of 3 days and counting. Today, Jackson, who works here also, and Karisha both have continued to be friendly, and extremely understanding of this whole mess while my boyfriend and I continue to try to figure this out! If I need to get storage ever I will get it here just because of how personable and caring everyone here has been! Thanks guys!

This location is hands down one of the best in the city, and the customer service is unparalleled. My man Jackson at the front desk literally came off his break just to help me during his solo shift. This location gets rocked and I can’t tell you how consistently awesome these guys are. Jackson, you set the standard, I appreciate your kindness and hard work. Keep it up! 🙌🏽

The facility is very safe behind multiple layers of security that are easy to access with the app. The buildings are clean and well maintained. The office staff has been awesome with support and shout out to Jackson who helped us transition from a large unit to smaller unit where he secured us a special rate. I'm happy to continue business with them for as long as I need storage!

I chose this location for it's proximity to my past apartment and my current apartment. I was not disappointed by the ease and quality of the whole establishment. I reserved my unit all online and easily found my spot once i got to the location. There's an app you can download too! I only used the space a short while, but Karisha's friendly face and superb customer service will have me coming back! Thank you guys for all the support!

This property allows cars to be stored, which get in the way, and people to live and sleep on the property

5 stars! Great customer service and very attentive. Daisha and Karisha were super helpful and helped guided me to my storage. Made the move in simple and effortless

This is a great convenience safe location prices are amazing and the guy behind the counter Jackson was also a great representative for public storage

It was a really good experience, Anthony and Karisha rrally went above and beyond on helping me put setting up my storage place. 100% recommended

09/25/2021 The whole staff here was extremely helpful, Karisha did an amazing job, and everyone working made a stressful day just a bit less stressful! Highly recommend this location! Also you can access your unit until 9pm which isn’t the case for most of the other public storage locations. 10/10 and 10 ⭐️‘s! I would def recommend for the great customer service and friendly staff!! Keep it up y’all! 👍

Karisha and Joe were awesome and super helpful! Highly recommend!

Just moved out the second time. This place is clean and organized. The staff are friendly and helpful. We will definitely rent from them again if we need storage in the future.

We stored at this location for years and the staff was always helpful, polite, and professional! The space was clean and secure. Our move-out prices was smooth and Charlotte was particularly helpful in guiding us through the process. Thanks, all!

5/5 cause they have storage units and tight security. That's really the only criteria, right?

Storage facility and team members are great!

Had a good experience getting set up here. Good customer service from Coquita and Archie. Rates are reasonable and the facility is easy to access.

Julien and Karisha are fantastic. AMAZING customer service and patience. My husband just had surgery and he was very accommodating. Kind and courteous. They go above and beyond to make you feel welcome and safe. ALWAYS clean.

Awesome.

Very clean and Julian and the staff are super helpful!

First off Karisha is amazing and so wonderful to work with, super knowledgeable, keeps the place very clean (even bathrooms), always has carts available and is a great host to the neighborhood for new people in Seattle. Her dog is the absolute bomb, Daisy is the coolest heeler with the dopest colors like a Texas Longhorn!! I love this place and would not look elsewhere for storage, very reasonable rates too for high quality building that is managed professionally, has great security and amazing location that is convenient! Kudos 🤘🏼

Update: 7/5/2021 I'm happy to say that shortly after writing my earlier review I was able to speak with the on-site manager. She listened to my concerns and was able to address the issues the same day. I'm impressed with how the manager calmly, professionally and promptly resolved this situation and I now plan on maintaining my lease at this location. Original Review: I've had a storage unit at this location for the past 11 months and want to provide some critical information to other potential customers. The staff at this location are usually helpful and the facility is kept clean. Accessing the main gate is often difficult due to traffic coming off of I-5 so try to come during off peak hours. The only real issue I've encountered involves the elevator in the older northern building which has been malfunctioning off and on for the past 11 months. I thought repairs would have been completed but for some reason they have not. In my opinion this is a safety issue as myself and other customers have become stuck in the elevator when it fails. Management seems unconcerned about the issue and my last experience they even refused to reset the elevator. When I got upset they said they would evict me because they don't need me as a customer and then proceeded to limit my gate access hours. I work 12 hour shifts as a nurse and can no longer access my own belongings because of this. When I brought this to their attention the only resolution I was offered was to move out of my unit. It's unfortunate that this location is being managed in this manner because I've had positive experiences at other Public Storage locations. I hope this review will save other people from having an poor experience like I have.

Storage is storage

Julian was prompt, enthusiastic and provided a high level of service. The process of renting a unit was effortless and quick!

Karisha and Jackson were super helpful in getting storage settled and switch. Super personable staff.

This location has excellent customer service. The location is well managed and kept clean and safe. I would store with them again.

Awesome storage

Super clean ALWAYS. Great location and parking. Would definitely use again.

Karisha was very helpful in my move out process! Highly recommend - great customer service

The manager and staff here went out of their way to accommodate my needs during my relocation. They were very professional and friendly, and took the initiative to reach out to me several times to confirm the security of my unit, and to complete my move out. I didn't have to do all the leg work, which was really helpful since I was busy getting situated in a new town with a new job. It was nice that they took the stress of managing my unit off of my plate. I would highly recommend the Public Storage unit on Fairview in Seattle! High praise and many thanks to Julie and her crew! You guys ROCK!

Stored a 1-bedroom apartment's worth of furniture in a unit over a 6 month period. Checking in was very easy, with friendly and helpful staff who gave me good directions to my unit. After 6 months, I was happy to find that nothing had changed. Moving out was very easy. Once again, staff was very friendly and helpful, making the process simple and quick.

Shady billing practices - stay away. Without warning, my bill increased from $49 per month to $63 per month for the storage unit. A whopping ~30% increase. Upon further look at my statement, I clearly had a rent discount of $16 that was listed on the invoice but not applied. When reaching out to Public Storage customer support to get clarity, all I get is a boilerplate response.

Awesome parking

Meh. Should have better security

Great experience! My company has rent a storage unit for 5 years. Karisha and Julian made the moving out process as smooth as possible! Thank you!

Many thanks to Karisha and Jackson! Very friendly staffs!

I had a great experience dealing with Julian at this Public Storage. I unfortunately booked a small unit and needed to upgrade to a larger one. Julian did excellent with his service by keeping me on the same floor as well as handling all my questions with well explained answers. Overall this was a good experience.

Very outgoing and helpful personalities :)

Staff was very welcoming. Thank you Karisha!

Coquita and Karisha had great customer service and helped me out alot.

Julian was awesome and extremely helpful would refer someone to Public Storage on Fairview North Seattle

Kayla was very helpful when I came in to buy some moving boxes. We have a storage unit here and it’s been a pleasant experience as far as storage units go.

Karisha is the best! She was super friendly and helpful to me and my wife in picking out a new storage space. Getting that level of service makes us happy to be Public Storage customers.

If I could give 10 stars for the service I received from Karisha, I would! I drove here after visiting another storage unit facility that was just too expensive. She was quick and knowledgeable and offered alternatives and showed me the unit in person at my request. For what would be a relatively dry process, she was fun, positive and upbeat which reduced stress levels significantly. We shared a lot of laughs. The app, autopay and gated access make things very easy. Thank you so much Karisha!

Great service. Affordable rates. Karisha helped me check in and check out with ease. Definitely recommend it.

Very helpful people, Karisha was awesome and helped me with the move out process. Definitely would rent a storage from them again!

Mr. Julian was very helpful in setting up storage. We ran into a system issue and Mr Julian solved the problem quick and with professionalism.

Julian was incredibly helpful.

Takiera and Karisha excellent service went above above and beyond

Super easy, fast and friendly service! Helped me replace my lost key with no issues. THANK YOU KARISHA!

Do not store your things here. There was a flood and it was handled horribly. My things were ruined and it took a lot of back and forth to get money from the insurance. We didn't even get enough to cover half the things that were damaged. Then they offered to move us to a larger unit on a higher floor ("Safe from floods") where they promised a discount due to the flood and then jacked up the price a few months later. These were my most treasured family items and this whole situation was handled horribly with people who had no sympathy for what they were putting us through.

Julian was awesome he help me with everything we need people like him every where.

Great experience here. Had a bit of troubling navigating some administrative issues with my unit and Jackson and the rest of the staff were very knowledgable and quick to help me with my issue. Place is super clean and I haven't experienced any congestion in the unit floors/elevators. Def. recommend

Thanks to Simone and Karisha - they were so nice helping set us up for our unit. And answered our many questions. And the laughs during Covid were appreciated.

Simone and Karisha were awesome and very helpful. Will definitely recommend.

Great storage spot. Feels secure and clean. Staff are helpful and friendly.

This Public Storage on Lake Union was a breeze to use, everyone was extremely nice, positive, and helpful navigating the check in and check out process. Great location and very secure, never had problems accessing my stuff. Will definitely come here again if I need another storage unit! Thank you :)

It's a bit over priced but the hours are ok and the staff respect your privacy

Nice facility with friendly staff but I’ve been here over a dozen times and I’ve only been able to use a cart once so expect to carry all your things.

Great location, awesome prices.

I moved from my home into a public storage place last week. Julian and Nichole were GOLDEN! warm, kind, patient, at-the-ready. I was super stressed and they held my hand, metaphorically, and made this move as smooth as silk. Kudos to Public Storage for hiring such wonderful people. i'll add that the facilities are first rate - amazing security for example, and very clean. again, bravo!

Johnny.N was extremely helpful, able to answer all or questions, and address all of our concerns. Very helpful and eager staff. There are multiple forms of security on the property, which is exactly what we wanted. Slightly more competitive pricing than the competition, keeping in mind the safety of the neighborhood compared to surrounding neighborhoods.

Very Good Public Storage. Convenient and easy to access with great staff! Nicole is very helpful!!

no problems with this facility ever. Had two large units and they were helpful to us.

Lisa, Joe Julian, Nicole & Hannah gave us a 10-star welcome! We reserved a storage space online and they followed up with us to confirm our covid-19 safe move-in. Each of them made our move-in experience first class. They also were very helpful in pointing out the best way to store our items. Highly recommend Public Storage South Lake Union to store your items.

Fast, friendly and efficient manager Joe helped us find the right unit.

Julian was awesome 👏, Great service as always. Best Public Storage in Seattle area, clean and secure.

mmm I had a pleasant experience at Public Storage well lit a little delayed for the lights to come on but when they did you could see perfectly

Friendly and fast help, clean premises, awesome staff!

After some bumps in the road, Joe helped us out to make things a little easier. Thank you

Management reached out to address previous concerns.

Long-term review 1 year+: Summary: Do NOT use them and find another solution. When I signed up, I asked if the rate could be locked in; they said no and it's unlikely for rates to go up much. My monthly rental rate started increasing within 2 months and after 6, I'm forced to pay almost double of what I signed up for (92% increase). Also, I was asked for a 5 star review in order to get the introductory discount. I believe this is a manipulative practices to boost web result ratings. Pro: -Facility is physically clean -Staff is friendly (some are preoccupied on personal call when going to the front desk) Cons: -My rental price increased 92% in 6 months! ($115 to $195 month). Nothing I could do to negotiate it down. DO NOT BELIEVE FOR A MOMENT THERE IS AN EXEMPTION. THIS HAPPENS TO EVERYONE. Read the other reviews. -Operational hours are very limiting; no 24 hour access. -My buildings floor had a flood and it was difficult to get in touch with someone about it. -Since Corvid-19, I've seen no presence of precautionary measures taken to sanitize, I.e., touching the key code entry, door handles, and carts. -Available carts are difficult to find.

Spaces were always clean and well-lit. Elevators are large making for smooth move-ins and move-outs. What makes this location especially great are the people - Nicole and James are super friendly and helpful, totally delightful to work with.

Jackson and James provided excellent customer service today! They're very professional, respectful, friendly, and efficient. They answered all my questions fully and provided an overall great experience. Highly recommend.

I had an appointment at 3 pm but there was another customer when I arrived at 3 pm. I waited for some time and left the place. If a place is not professional enough to keep their commitments, i would not trust that place to store my items.

Staff is super helpful and they will help you find what storage works for you. They'll work with you on the price and also make sure you dont ever get charged more than what you should.

The staff is always friendly and professional. Jeff provided me with detailed information and was patient when I compared 4 different units twice. The exterior and interior of the storage buildings are clean and well maintained. The employees are industrious and I was impressed when I saw an employee cleaning the exterior units doors and the windows to the office.

Great service. Laura and Joe were super helpful!

I had the WORST experience at this SLU location with Julian. He was extremely rude, unhelpful and disrespectful. My husband recently passed away and our unit account was under his name. In order to get access I needed to submit legal documentation. I tried to ask a few clarifying questions in regards to what was needed and if existing documents I already had would be acceptable vs having to get something additionally notarized. His responses were short, impatient and unhelpful and he never offered to ask a manager for clarification. Regardless of my specific situation, his attitude and demeanor is UNACCEPTABLE. The manager Joe, had made his way out at some point and took over. He was more than helpful, respectful and the paperwork was easily taken care of.

James and Jackson were extremely accommodating and understanding of my situation. I had major surgery a few days ago and driving a long ways and they stayed open past closing time to help me out. Clean place, good price and great location.

James took me through the ins and outs of the registration process and was extremely helpful. He was professional and made the experience positive. I left with the perfect size unit for my situation and a clear understanding of the lease and other important information.

Clean

James -- 5 stars

I was slightly off put when I first arrived here a year ago. Apparently when you make online reservation it only reserves the price not the actual unit. The physical units are first come first serve. Keep that in mind when making your selection. When I got there they luckily found a unit that would wok for me and everything was OK for a while but I started running into issues with getting a large item in and out of my unit when I needed it. I went by the office a few times and was only met with concerned faces about half the time. To be fair they were dealing with a big issue at the time. I continued to have troubles and was ready to start looking elsewhere. Thankfully though Jackson had been on the lookout for me and found a solid unit for what I needed. I moved and it has been smooth sailing since

Julian was instrumental in finding the right unit, great customer service!

Great experience opening a storage unit at this location. The newer storage building is excellent and easy to access! Matthew made my experience a breeze and went above and beyond to assist me with my needs. Would recommend, especially with such friendly staff!

We have rented twice at this location and had really good experiences both times. Laura was extremely helpful and professional. Would definitely rent there again.

James was very helpful when we came by to add another unit for our storage needs. Very professional and efficient. The facilities are clean, secure, easy to access, and have generous hours to access your units.

I just signed a lease. The process was efficient and easy, and I secured a great rate online.

We had the most pleasant experience checking in with Laura! We arrived early for our appointment and she accommodated us, no problem, even on a busy Saturday. She was thorough and kind, and answered all of our questions. Great experience!

Jason was awesome went above and beyond

Update: They made it good!! After I left a one star review online, and a pretty intense voicemail to the office on Wednesday evening, I received two phone calls, one from James, and one from Joe, the manager. Very apologetic about my recent experience! When I returned to Public Storage Fairview the next evening, I was met by Joe, who did much more than I ever expected, wanting to make sure that I was compensated for their error, going above and beyond my expectations! They waived all additional fees for the day’s I leased two units while transitioning into smaller unit, which created a credit towards February’s rental; AND extended deadline to vacate old unit an additional full day!! This translates into a $218 savings for me, as I wouldn’t have been able to vacate my old unit by the end of the month (today), before the office closed at 6:00pm, and they don’t prorate monthly fees. They explained the situation with the freight elevator, and adjusted it according to elevator maintenance mechanic instructions, so it worked fine all evening! They also made sure I had a good working cart to use! They TRULY wanted to make it right and they did‼️ So...I’m feeling MUCH BETTER about them, know that if another issue arises, they will take care of it, because they do listen to, and want to take care of their customers!! So they deserve my 5 star rating!!! I’ve been a customer with Fairview Public Storage on Fairview for the past three years, reducing unit sizes three times because of continually increasing fees. Today I again leased a smaller unit, intending to transfer contents of larger unit into smaller unit. This evening (after 6:00pm when the office was closed), and after waiting to use one of only two carts left unlocked after office hours, and after loading two large steel shelving units onto the cart, I attempted to use freight elevator to go up three floors in the same building. First, the freight elevator sporadically works. I used to be able to use it consistently without any problems...now, I have to walk around to the other elevator when it decides to act up. Tonight, it would not recognize my access code to new unit! I went online to my account and confirmed that I had the correct access number. Very frustrating indeed❗️ What’s more frustrating is that there isn’t anyone we can call before/after office hours when something like this happens! I’m not asking that someone be in the office from 6:00am - 9:00pm, but from 6:00am-9:30am and 6:00pm-9:00pm, we should be able to call a number and speak to a live body!! Definitely customer no-service!! Totally frustrating wasted evening!! Sorry for ranting on, but these issues are a real problem when they’re happening to you! Just want you to know current issues at the Fairview Street Public Storage.

The place isn’t truly secure. I’ve had two units there for three years and they have increased the rent several times, now it is almost double what I originally agreed to. They also cut the access hours considerably, which makes it extremely difficult for anyone with a normal work schedule to access. The basement flooded and it was so difficult to file a claim that I gave up. Major loss with no compensation. The staff here are generally very kind, but clearly frustrated with their corporate overlords who render local staff to be nearly helpless. Any time I’ve reached out to the regional manager I have not received a response. Don’t do business with Public Storage.

James was great, he helped us get an ideal room with an ideal price!

Absolutely effing fantastic service by Lindsey today. It’s something special when you can go rent a storage unit and come out happier than when you went in.

Update July 2019: This place is unsecure and you should take caution before renting here. My best friend rented a storage locker for just over a month and had his locks drilled out. Public Storage did nothing to assist my friend with the hardship he went through regarding this ordeal. The insurance they sneakily require you to purchase was of no use, and the employees were truly unhelpful. Please rent elsewhere, your items in storage will be safer and you can sleep easier.

Great job Hannah

Excellent staff, excellent facility.

Arnema was very helpful and made my first storage experience smooth. My original unit was too small so she walked me around to view others and find the best fit. She then made sure to walk me around and make sure my access code and keys worked. Thanks Arnema!

Amazing service provided to me by Matthew Julian. Really sweet guy who made me feel welcome upon moving to Seattle. Thank you Public Storage for helping me find an affordable storage facility for my belongings when I relocated for work!

James was great had a good experience super mellow guy. Thanks man!

I am currently reviewing for dearborn *public storage location* Nae is greatly appreciated for breaking down the program and show me how everything works. along with the assistance of Pam and Nemanj & jay. I showed up super lost since this was my first encounter with the facility and i was greeted kindly with a warm energy and tons of humor. so THANK YOU. Not only am i less stressed but i was put at ease about my entire moving situation. I will be coming here again in the future. Have a great day and again Thank you stay blessed.

Very lazy customer service , do not seem to care very much on helping out people that are in need of a storage space if u come to close to closing time

James was super helpful in getting me signed up in my new unit. He was quick to call me and even took the time to walk me around the facilities and to double check that my access code worked. Great customer service James!

Very friendly staff. Clean, temperature controlled and secure facilities

Seattle Washington. Not bad.

James was great. I needed to downsize to a smaller unit and he found one just six units away which made the transition easy, thanks!

This property flooded in September 2019 and 160 units were damaged. My unit was flooded up to over a foot in water, my furniture was ruined and most of my clothes - I was storing belongings from my 1 bedroom apartment while I was traveling between jobs/leases. The form I completed included a request for a ground level or upstairs unit, which showed as available and confirmed over phone, but when I showed up in person to get keys they gave me a basement unit and what do you know - ended up flooding. I did have an insurance policy (opt in not mandatory) thank goodness, but the insurance process is through a 3rd party and has been an antiqued system and a huge pain in the rear.

Friendly and efficient. Much appreciated.

James is the man...Helpful, smart, funny and on point. Promote him

Good place

Jackson and Karisha were so helpful today in walking me through the process of getting a storage unit, potential fees, and were able to adequately answer questions in regards to my specific situation and needs in storage. If I have further storage needs, I will be definitely returning to this location.

Check in and check out was very easy. With the summer plans, very good for university students going back home during summer break. Staffs were very nice , all smiles, very happy with public storage.

Lisa, Karisha, Brian and all the staff here are fantastic to work with. When a water main broke and flooded out the basement of their older building, they scrambled to find us (and dozens of others) space in the new building. Moving crews did all the heavy lifting. And through it all - over a week's time - everyone was helpful, efficient, and friendly. It's emergencies that really put an organization to the test... and these folks definitely kept it together.

Unexpected rent increase AFTER I signed the initial agreement.

Idk they prolly store stuff

It a very nice place to store your thing and it has a nice environment

Day one review. Set up was really easy. Trey was especially helpful and friendly. Parking was easy, which was a relief for a downtown location. So far, so good!

Matthew was super helpful. Got a good deal on a large unit! 😁

This storage facility is clean and well run. Julian helped me, he was professional and very nice to me. I appreciated it during a stressful move.

Poor security. My storage locker was broken into. Someone drilled out the lock. Public Storage did not have security cameras that would show the break in. Neither did they have adequate monitoring to detect someone using a drill on a lock. The thieves put their own padlock on my storage locker. Public Storage could not provide timely assistance with removing the foreign padlock. They literally said it could be a week before the person who cuts locks for them could swing by. When you sign the contract, you are required to exempt them from responsibility for theft. They give the impression of security but not the actual fact of it. Public Storage did not apologize or offer even to waive my last month's rental when I moved out 2 days after the start of the billing cycle. By the letter of the contract, this is right. By the spirit of good customer service, I think this is terrible. If security is a high priority for you, I can't recommend this location. Ask questions about how they prevent thieves who've legitimately rented a locker from roaming the building and drilling out locks. And don't let them spin the question with assurances that theft is rare. I won't give Public Storage another dime, at this location or another.

The best storage space in town

Katie gave great information and setup for my storage unit.

I've known Julian since 2012, and was delighted to see him again for Public Storage business!! I was shocked to learn he was still there. But Mathew was great hedelp with the business I needed done! Both sperb!!!