Public Storage Self-Storage Units at 700 Fairview Ave N, Seattle, WA
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 56/moSmall 5'x5'
$ 56/mo $74Best Price Label
- Climate Controlled
4'x5'Online only price$ 58/moSmall 4'x5'
$ 58/mo $77Best Price Label
- Climate Controlled
5'x5'Online only price$ 58/moSmall 5'x5'
$ 58/mo $78Best Price Label
- Inside unit
- 1st Floor
5'x4'Online only price$ 67/moSmall 5'x4'
$ 67/mo $90Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x5'Online only price$ 73/moSmall 5'x5'
$ 73/mo $97Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 81/moSmall 5'x10'
$ 81/mo $108Best Price Label
- Climate Controlled
9'x5'Online only price$ 87/moSmall 9'x5'
$ 87/mo $116Best Price Label
- Climate Controlled
7.5'x10'Online only price$ 131/moMedium 7.5'x10'
$ 131/mo $175Best Price Label2 units left!
10'x10'Online only price$ 132/moMedium 10'x10'
$ 132/mo $176Best Price Label
7.5'x10'Online only price$ 133/moMedium 7.5'x10'
$ 133/mo $177Best Price Label
- Climate Controlled
10'x10'Online only price$ 134/moMedium 10'x10'
$ 134/mo $178Best Price Label
- Climate Controlled
10'x10'Online only price$ 140/moMedium 10'x10'
$ 140/mo $187Best Price Label
10.5'x11'Online only price$ 140/moMedium 10.5'x11'
$ 140/mo $187Best Price Label
- Climate Controlled
13'x10'Online only price$ 201/moLarge 13'x10'
$ 201/mo $268Best Price Label
- Climate Controlled
10'x15'Online only price$ 205/moLarge 10'x15'
$ 205/mo $273Best Price Label
10'x15'Online only price$ 210/moLarge 10'x15'
$ 210/mo $280Best Price Label
- Climate Controlled
10'x19'Online only price$ 219/moLarge 10'x19'
$ 219/mo $291Best Price Label
- Climate Controlled
10'x18'Online only price$ 229/moLarge 10'x18'
$ 229/mo $305Best Price Label
10'x20'Online only price$ 240/moLarge 10'x20'
$ 240/mo $319Best Price Label
- Climate Controlled
10'x20'Online only price$ 264/moLarge 10'x20'
$ 264/mo $352Best Price Label
- Inside unit
- 1st Floor
10'x15'Online only price$ 295/moLarge 10'x15'
$ 295/mo $393Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 352/moLarge 10'x20'
$ 352/mo $470Best Price Label
- Outside unit
- 24 Hour access
Nearby Self-Storage Locations
Self-Storage Near Seattle
Resources from the Help Center
If you've never rented self storage before, we're here to help.
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Here's what you need to know to make the process as smooth as possible.
South Lake Union Storage Units Near Mercer Street, I-5
South Lake Union Public Storage provides affordable self storage options to help residents and businesses in the community find the extra storage space they need to stay organized.
This large facility is located at the intersection of Valley Street and Fairview Avenue, a few hundred feet west of where Mercer Street meets Interstate 5.
Less than three miles north from downtown Seattle, and a short distance from the Space Needle, KeyArena or the Amazon headquarters, this is a convenient location for growing families, growing businesses or young professionals on the go.
With Seattle being such an active community, especially the pedestrian-friendly South Lake Union neighborhood, grab a 5x10 storage unit to store recreational gear, biking gear, exercise gear or athletic equipment so it's all out of the way at home., yet easy to grab when heading out to Lake Union Park, Denny Park, Volunteer Park or any of the other great local outdoor settings.
For small companies on the verge of big things, finding some extra office storage space can be a game-changer. Let a 10x10 storage unit hang on to extra supplies and equipment that is taking up too much space in the workplace.
When remodeling a house or townhome in the neighborhoods west of Highway 99, a 10x20 storage unit is big enough to hold everything inside the master bedroom, living room, dining room and all of the household appliances.
At this location, customers can choose from a variety of cheap storage units, including indoor storage units with hallway entry, outdoor storage units with drive-up access and the option of climate controlled storage units for that extra layer of comfort.
The manager of this property lives on site to help provide peace of mind for customers and the friendly, knowledgeable staff is on hand 7 days a week.
This South Lake Union Public Storage takes great pride in helping customers throughout The Emerald City tackle their storage needs time after time.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 699)
Jackson and Haley are amazing! They walked me through the unit and showed me ins and outs of the place. Had a great experience renting a unit here. Highly recommend!!!
Jackson was awsone...
Been with PS since 2016. Julian and staff are incredible! Thanks for making things easy…
Had an excellent experience so far with my first storage experience. All the staff have been friendly and helpful, Julian in particular. The place is clean and well maintained. Climate control was a particularly important feature for me and when I visited the unit on a hot day, the building was cool. Looking forward to a continued positive experience!
Karisha has been and continusly very courteous , professional , EFFICIENT , and extremely patient. She has been a joy to work with.
They increase your rent too frequently.
Awesome folks beautiful facility. Julian great.
Unit itself is well maintained, staff was nice during the little time I interacted with them. Hours are better than most places. Traffic getting to and from the unit is a huge deterrent though between Mercer and I-5 and Fred Hutch. They tried to increase our rate from $120 to $170 (a FORTY PERCENT increase - I mean inflation is real, but there’s no way the managerial cost of this place increased by 40% in a matter of months. My income certainly didn’t!) and at first we were able to stop it and then it happened again, this time without warning. The only way to get a hold of someone is to leave a voicemail inquiring about availability- that pretty much guarantees they’ll call you. Otherwise it’s extremely difficult to get a hold with someone at the physical office.
Staff are so kind and helpful! Quick and easy move-in.
Julian was so helpful! He could tell that I was flustered with the move, and was patient with me showing where my unit was and making sure my access code and keys worked. Made the process so much smoother and enjoyable for me!
A seamless and pleasant experience. I ran into an issue where my storage unit was too small and Julian was there to save the day! I was having a stressful move and Julian was friendly and able to get me a larger unit in no time.
Everyone here is so nice!! When my partner and I had an issue with our old unit Julien was incredibly accommodating and made the entire process of getting a new one a breeze! Would absolutely recommend!
Julian was fantastic, and saved my entire day. Going through hoops and rings of fire to assist me, going as far as to stay 30 minutes late and stick with me the entire time. I dont normally leave reviews but this was necessary, he did too wonderful of a job for me not to. If there is a hero at Public Storage, it would be this guy
We needed to upgrade to a larger storage unit. Julian was very friendly and helpful, and guided us smoothly through the whole process. Thanks a ton!
Very positive experience with Julian and his team getting my belongings moved into a unit so that I can try Van Life for a year. They were all friendly, helpful and solution oriented.
Karisha was super helpful and made this part of my move to Seattle very smooth. Much appreciated!!
Julien was excellent. We will definitely recommend this location to all our friends in Seattle!
Very clean and easily accessible storage. Prices are pretty average but the sizes and availability are pretty solid.
I’ve rented storage units more then once, Madison is one of the better representatives I’ve worked with. He focused on how to make my life easier, and had all the information I needed on hand!
Karissa was very knowledgeable and helpful.would very much recommend public storage
Julian was helpful with the unit move and great to deal with as always! Great time and fantastic facility
Very comprehensive guide. Very helpful!!
Julian is an angel
Jackson was great help closing my account. It was great using this service.
Mr. Julian was super helpful. He gave us a bunch of tools to help us and was super friendly!! Awesome!
Julian was super helpful with my move and giving me the most clear instructions with everything! Thank you Public Storage and Julian for your stellar service! I definitely recommend Julian.
Very clean and safe location! Keisha and Julian are excellent people to serve and give the required guidance.
This is the nicest storage facility I have ever been to! It is incredibly clean and organized and not to mention the staff is so kind. Julian was so helpful! Won’t ever go to a different location.
Friendly/helpful staff. Easy to navigate
Property is clean and well secured, everyone is so helpful and polite. I LOVE the app. A little tricky to get out of when traffic is crazy, and I wish they had more moving carts. Otherwise a great facility in Seattle.
Karisha and Julien are amazing and have been super helpful and are very helpful in supporting out business needs here in Seattle
Great experience always at this facility! Have had three storage units here over the years and everyone is always so helpful and kind. The facilities are well kept, clean and secure. Special shoutout to Julian - made the process of moving units seamless, with a smile!!
Julian was an amazing help to me. He walked me through the accessing my unit step by step. Even helped me download the app. Definitely 5 stars
They are nice!
Amazing staff! I did a short term rental as I was moving between places and it was easy and cheap. My only struggle was that sometimes the carts ran out. Thanks for the great service!
Julian was very helpful…the entire price was smooth!
Was a quick and simple way to store our stuff for a PCT attempt. Super helpful staff, and a breeze to use and access. Stellar place!
Rome was amazing in helping me set up my storage unit! I am a college student moving my stuff in for the summer and he was so helpful in everything. This is my first time renting a storage unit and he and the whole staff helped me with no problems. He was fast, super friendly, and a great person to do my unit with. If you want a secure place to store your belongings with ease, for sure go here!! thank you to Rome and everyone else at this public storage :)
Julian was very friendly and helpful in my move-in process! I know my stuff & my money is in good hands :)
Julian is so nice, he is the best person ever.
Julian is very helpful, best experience I’ve had
I had a wonderful experience setting up my storage unit with Matthew! All of my questions were answered and I felt like Matthew went above and beyond to ensure I had a unit that was perfect for me. I am extremely pleased with my experience setting up a storage unit at this location and I will absolutely be recommending anyone in need of storage in the area to check this locations out! Thank you again for a job well done!
Julian was very attentive through the whole process
Needs 24 hour access, and why is every floor but the fourth air conditioned? And the fourth is like a burning inferno.
Has been a great two years here. easiest pull up, always clean. Julian and Kareesha were fantastic.
Jackson and Julian at the public storage are amazing. They were extremely helpful and mindful of my needs for storage. Highly recommend this place for your storage needs.
Julian is on top it, and I'm not exaggerating. The whole process to acquire a unit was so simple and smooth. Felt special being escorted through the property for the full tour. Dog was all smiles as we drove away as Julian made sure to give her a treat upon leaving. Definitely won't hesitate to frequent the office if we have any questions during our stay. What a pleasant experience. Thanks Public Storage.
Julian is incredibly helpful and always goes the extra mile!
Karisha was so helpful and helped me opend my unit on the first day!
Julian was a great! He helped me find a cart when none were available. Nicest public storage facility i have experienced. Very clean and secure. Friendly staff!
The managers Julián and Karisha were so sweet and have done a great job at keeping the units clean. I rented here for over 2 years and they took great care of my things and were available for any concerns
Karisha helped me with a package that was delivered. She really went above and beyond. Thanks for the stellar service. Julian is always a big help, as well.
Julian was wonderful. We had a smooth moving out and thoroughly enjoyed our rental at this location. Highly recommend
Went in a spoke with Jackson amazing person to deal with real friendly and helpful
the property was very clean, and there was a gentleman by the name of jackson that was 100% helpful highly recommend this storage facility.
Julian is amazing. I couldn’t get what I needed from the chat or phone support. While they were kind they couldn’t help me. Julian save the day and solved all the problems. This was the second time he’s showed up so well so we know it’s who he is.
Julian is the best!!! Very willing to assist with a complicated account issue. Responsive, concise, and personable. Rock Star!!
I have been renting a unit here for the past three years and I solidly recommend it. The freight elevator here is such a plus. This week I had to transport my stuff out of state and Julian was incredible in helping me out with my questions and concerns. I would rent here again.
Julian was so helpful with getting my unit set up! I will always use them for my business storage.
Karisha & Julian are very helpful and keyless entry is convenient.
Julian was very helpful with my move
Karisha and LT were very helpful, very knowledgeable about their work. They were also very passionate
This place is awesome! I needed a space that wasn’t too far from home to keep decorations, seasonal clothes, etc. and was so happy I found this PS location. It’s clean, well taken care of, and Karisha + Julian are so awesome and extremely helpful! There are tons of unit size options, so if you need a little extra space (or a lot) at a reasonable price, look no further. Highly recommend.
Give Julian a raise.
Julian was awesome
Julian and the team at this Public Storage offer the most friendly and efficient service I have ever experienced. They will help you take care of unexpected things with a smile and quick action. The units are clean, well-lit and the location is super convenient to visit when you're in transit through Seattle (major access to freeways and hotels close by). Thank you Julian and team for taking care of my belongings for several years while I lived abroad!
Very clean, easy access and very nice people Thanks Karisha and Julian for running this place so well.
Julian is the greatest
Julian made my transition from a smaller to larger storage unit seamless! Very kind and efficient!
Karisha helped me with my storage. Super helpful.
Great customer service from Julian! Very friendly and detailed with everything I need to know as a first time customer.
Great location, Julian was excellent! I applaud his patience & professionalism. Highly recommended
Great experience checking in today!! The person at the front desk was super helpful, and explained all the terms in detail.
Jackson hooked it up!
Karihsa was super helpful. Thanks
Easy and clean. Julian was great to work with!
Julian and Karisha were amazing at teaching us how to access and use the storage. Great customer service
Great experience, Julian was super helpful and made everything so smooth and easy!
GENUINELY, the nicest and most responsible and compassionate team at the South Lake Union Public Storage. They treat me with care and I just wanted to say how much I appreciate everything. THANK YOU FOR THE GREAT STORAGE EXPERIENCE!
Julian was super helpful! Great service!
Easy convenient off Mercer exit at Fairview. A few spots to park before the security gate. 1 block from C Rapid Ride stops, 2 blocks from trolley to Westlake mall. Also Mohai at SLU and Wooden Boat Center if you want to take a lunch break watching boats in between packing. Clean site. Only drawback is they keep raising the prices! For us long timers we should get a discount since we stay for years! Just because you're in a rich neighborhood (Google, Allen Ins) doesn't mean tenants are rich!
Love the public storage app! Made payment and access really convenient! Highly recommend:)
Julian was very helpful!
Julien and Karisha were so helpful! I had a great rental.
I went to this public storage yesterday and met with Jackson. He was awesome! Super efficient, fast, quick witted, and so helpful! I highly recommend!
Karisha helped me out a lot! Was a good experience.
Great service! Karisha was super helpful!
I reserved a small unit online and it was so easy! Everything ready to go, codes and all. When I popped into the office with some questions, Julian was super helpful and I got moved in no problem! Plus I brought my old storage lock and they took off the new lock charge!
Stopped by and was greetend with the warmest crew. Karisha, Julian, and susan were great. My experiance was awesome and very happy with them. Super clean and smells good.
Julian and Caresha were such an amazing help! Definitely recommend!
Julian was a fantastic help on my first storage unit. Highly recommend for anyone who needs some more space!
Julian was super helpful with my move. Simple easy great.
Julian was a pleasure to work with, streamlined the process, excellent communication and super easy. Thank you!
I got a great deal here on a 5x5 and Julian was super helpful and friendly! Thank you Julian!
Karisha and Julian provided great service. Clear communication and clean space.
GET MORE CARTS! This is ridiculous. Me and about 5 other people here right now wanting to access our storage units and there are no carts anywhere. The office is out too. How much do carts cost? You think you could use some of our rent increases to buy a few of Amazon? Stocking carts is one of the most basic functions you can do for your customers.
Rented a unit from Karisha, who was very helpful. The whole process was probably 10-15 minutes, and she answered all of the questions I had.
Great service by Jackson!
Outstanding and helpful experience! Thank you Ms Karisha for your professionalism and speedy checkout while I was rushing to work this morning. 11/10 experience so far
I’ve only had the most pleasant and helpful experiences with the staff at this Public Storage on Fairview in SLU. Julian has helped me multiple times and is always so kind. Storage/moving/life can be very stressful and you want to be able to trust the staff, be welcomed with smiles and be helped as much as you can. This is the place to get all of those things. And the place is very clean!
Julian was excellent to work with! Thank you!!!
This place is perfect. Karisha and Julian were so helpful and kind! They helped me a lot! Thank you two very much! Public Storage is also very convenient.
The public storage here at Fairview is always super clean and smooth to get in & out! Been using it for three years now.
Julian and Karisha were very helpful and made the process so simple!
Great staff. Julian was great!
Facility is run very well. Compartmentalized so you can only access your designated area. Overall very clean, accessible, and they have moving supplies kept in stock in the main office. Easy to access via the app and Julian did a great job walking me through and showing me everything. Edit: you will need to purchase a lock from them based on the way they’ve constructed their units. You can use your own but you’ll need to let them know so they know it’s yours.
Great experience! Great customer experience! Just understaffed.
Great spot and good prices if you need storage downtown, this is the place to be.
Julian was very helpful
Karisha was very nice and the place is very clean! Moving from across the country to this property is much better than back home!
I have been using this location for close to 3 years now. It is in a good location, has multiple exits to avoid the traffic on Fairview, gated, and has great units. I consolidated from two spaces to one and Julian was a massive help. Julian found me a great rate and was attentive during my move out. I have yet to have a bad experience with this location. Highly recommend.
Thank you to Jackson who helped us secure a unit today! He showed us a few different storage units and locations so we really had a good idea of what would work; also was very impressed by how clean the facility was. Would definitely recommend.
Julian and Karisha have been incredibly helpful throughout my entire time at public storage SLU. 10/10 would recommend
Would definitely rent again here great customer service Jaxson is awesome!!
Hands down, coquita was the best customer service I could have asked for. She was all friendly and approachable and professional and patiently helped me out. Really appreciated it. 5 out of 5!
Great spot and people.
Larissa and William are so awesome. They helped me out several times and seriously saved my tail each time as I tend to lock myself out or forget keys or any other mistakes a person can make. They were there for me and have made coming here a true pleasure. Which may sound odd for a storage space but they are always incredibly kind and fun to talk to. Highly recommend.
Needs longer hrs
What a scummy operation. Raising rates by 50% with less than a months notice, people living inside the facility making it unsafe, also allowing large moving trucks to block all the regular spots so you can’t even enter the gate, and then having broken gates that will get fixed months later.
The phone app works great. The place is clean. The location is great.
Highly recommend. Great customer service. John B was very helpful in helping me pack my box.
Julien, help me a lot and give me all the details was very patient and fast, and very talkative and nice
Karisha helped me deal with the rent problem. She provided excellent service
This is place is great!!!!
Jackson and the team at 700 Fairview Ave N are fantastic, 5 stars! They showed me several potential spaces to find exactly what I needed and helped me all the way through the process. Thanks guys!
Johnathan is absolutely amazing and helpful
The facility is clean, has temperature and humidity control, has elevators, carts, friendly helpful staff, and parking.
Julian was incredibly accommodating and helped us handle the logistics of downsizing our unit in one day. The smallest unit is priced well and fits a lot of boxes.
Great staff. Great location. Easy. The staff at this location made getting a storage unit super easy. And when I was ready to take my stuff out of storage the process was just as easy. Thank you to all the staff at Public Storage (Fairview)!
Easy access from highway, good parking, clean bathrooms, friendly service.
Convenient location for a storage facility in the middle of the city. Decent rates for being downtown and you might even be able to snag a good deal from time to time. Gate access is easy with a key code or using your phone. Carts are sometimes difficult to find so be aware you may have to go looking for one that isn't close to your unit. Staff is friendly and helpful.
I recently rented a storage unit here and the staff was exceptionally friendly and helpful. Jackson helped me find the storage unit size that met my needs. The facility is very clean, kept up, and secure.
Great location with clean and temperature controlled units, used this for 3 years without any issues or complaints. Friendly staff and overall a great experience!
Staff(Johnathon, Julian) has been very helpful
Place is clean and staff is friendly!
The can keep your stuff stored! Tg
Amy was wonderful. Very patient and pleasant and prompt. Thank you for your 5 star service
Everyone here was so kind and helpful! Thank you! In case you don’t see it somewhere else, the elevators automatically lock down at 9PM and there’s no way to get back upstairs after that! Make sure that you’re finished before then!
Facility is always maintained and staff helpful with scheduling mishaps
Smooth and quick check about a week or so ago, was able to lock in their first month promotion with Julian’s help. Everything has been operating smoothly ever since, thank you!
We had an excellent service by Julian today. He was an absolute delight to help us identify the exact unit we were looking for. He helped us by showing us the units they had available so we were able to make an informed choice . Highly recommend asking for Julian at this location. Rest assured, you’ll always be well taken care of !
Jackson and Julian are amazing! They helped take care of our needs efficiently and like experts. Thank you!!!!
Besides the back gate not working the place is nice and clean the people are nice and as well protected
Jequetta, Karisha and Teresa were so helpful and thoughtful helping me move out of my unit. Literally couldn’t have done it without them. Thank you so much ladies ❤️❤️
Stored a 3b/3b house here in a 15x18 for 6 weeks. Cannot rave enough about the cleanliness, security, efficient booking, check in and staff. I ran into Julian multiple times over the month, always so helpful and nice. Ran into Karisha a few times as well, very kind, always there to help. Access is easy for a moving truck, even during busy weekend dates. I easily zipped in an out for small things during the month as well. Units are impeccable, literally spotless, and very very secure. Would recommend to anyone. And it’s absolutely worth the extra money, if thats what you’re toiling over. If we need storage again in the future, there is zero question we’re returning here.
Convenient location, great staff, clean facilities!
Very helpful staff, clean facilities, easy to use app. Julian was great.
had some issues accessing my unit but Jackson and Karisha were really helpful and were able to put a credit ony account
Awesome storage. Very clean. Krashia and Julian super helpful and friendly.
Property was clean and easily accessible
Julian and Karisha were amazing always. From the day I rented till today when I am vacating. This public storage is a fantastically run location. Thank you.
Very good customer service, Jackson is an absolute G. Very upstanding nice guy, appreciate him.
I've worked with storage facilities all over the United States. As I'm sure many of you can agree, service is a thing of the past. But, today I was pleasantly surprised by a gentleman that blew my mind. Mr. Jackson truly reminded me that there are a few good folks left. I can't say enough to thank him for being a great representative for Public Storage.
Julian was terrific! Very patient, he went above and beyond! We’d definitely recommend him and Public Storage to anyone looking for storage space!
Great customer service and easy to get to.
Julian was great. Super helpful. Fast, easy, and clean.
I needed help to transfer my storage in uvillage but it was closed. Julian helped me with the process and everything was explained really well and process was very quick. Very very nice service from Julian.
I am a business owner and use Public Storage across different US markets. Julian is by far the nicest person I have ever met from Public Storage. He is responsive, helpful, and goes above and beyond to provide great customer experience. Thank you, Julian!
Friendly, efficient, easy, and affordable.
Karisha was great and super helpful
Great service! Jonathan was very friendly, super helpful and gave us great tips! This Public Storage was clean and secure
Facility is clean and tidy, front office always staffed during office hours, good pricing.
Very accommodating and Karisha and the whole staff have excellent customer service. Highly recommend this storage for all types
Awesome experience. Stored stuff here safely for 10 months. Convenient, clean, easy. Really friendly staff.
Clean easy access
Very friendly and helpful staff. I'm from out of state and got a unit to store my daughter's stuff during the summers (UW). Staff very nice and got me all set up. Julian answered all my questions on the phone during onboarding and Jonathan helped us when we arrived to pick up the keys.
Jonathan was super helpful in helping me find the right packing supplies for my move!
Jonathan was a great help in showing me the various units and setting up my storage rental. I really appreciated the assistance.
Very nice and helpful staff. Karisha was helpful and showed me a couple of spaces and made sure i get the best deal based on what i need.
Julian made rental easy, fast, and fun.
If you live around SLU, this facility is in a very convenient location. The building my unit was in was on the south side, and it was well lit, clean, and well maintained with good air circulation. It was nice that I was able to do all paperwork online, including moving in and moving out, and all the gate access with the app on my cellphone. If you need assistance, just walk to the office near the entrance, and there is always a friendly staff who can help you. In my case, it was Jackson. When I moved in, I had trouble finding my unit and he kindly gave me directions on how to get to my unit. When I moved out, I wasn’t sure if I had any remaining balance because I had to move out earlier than planned, and Jackson kindly checked my balance for me and made sure that I have no remaining balance to pay. Overall, I highly recommend this facility!
Exemplary service and professionality! See Julian.
The need for an additional dtoragebspacevwas sudden and I was concerned about finding what I needed on such short notice. First off, the website had all of the info I needed handy and it was helpful. Next, Kai, a new employee, could have been more helpful and polite in showing jyvoptuons and answering my questions. Then, as the selection and sign-up process got underway, Julian dove right in and together they really helped me through the process. Moving isn't the most fun one can have, but thesebfolks made it a lot better by being helpful!
Stored at Fairview Public Storage and couldn’t be happier with the help of staffer Julian. He helped me get the perfect size unit and assisted my movers to get me properly moved in. He was so helpful as well as the staff in the office. Property is clean and would highly recommend this property for storing needs.
Amazing facility! The customer service provided by Jackson was REALLY outstanding! 10/10 looking forward coming here again.
Karisha was amazing and the facility is so clean, safe, and new!
Jackson is amazing! Loved our experience!
Karisha was fantastic!! Great experience!
I have been a longtime client at public storage and have known many employees over the years, Julian is by far one of the best. He’s willingness to answer any question and his constant up keep of the property makes a huge difference. I highly recommend interacting with him for renting units and answering questions.
I have used Public storage since December 2020. I have been extremely pleased with the staff and the facility. Move-in was very easy as the large elevators were more than enough to fit all my stuff. I visited once after a year and a half to check up on everything and it was all in perfect condition. I moved out recently as I’m moving to a new city. I had to do it all remotely, and the staff was very accommodating. I had an issue where I didn’t close out my account fully even though it was past the end of the month, but Julien was able to close it out and wave my fees for the month. Very grateful for Public Storage during this pandemic and highly recommend them to anyone!
I had zero issues with access, security or storage while my stuff was here. I chatted with a person online on the Public Storage website who said I had to pay for a full month even though I was only using it for one day of the entire month. Upon checking out, I was told I was getting a refund which was a nice surprise! Only thing that could have been better was an explanation of exactly where my unit was because it turned out there was a basement and that's where mine was. Staff helped me figure that out though.
Karisha was a huge help, and very accommodating.
Karisha was incredibly sweet and helpful!
Karisha was super sweet and helpful!
Terrific staff at the Fairview location. They went out of their way to help me move out by end of month, which saved me money. I really appreciate how they went above and beyond.
Had a great experience here! Karisha has been a delight to work with!
Very helpful !!! Deondre and Karisha were so helpful and guided me to my space !!!
Great location, right off the highway. Great staff too, I accidentally moved into the wrong unit but they were very understanding!
I rented storage at 700 Fairview for a little over a year (in the south building), and highly recommend them. The staff here are a pleasure to work with, and the building is very clean and well lit, climate controlled, and safe. So, no musty or weird odors, and I never once felt creeped out on late night storage runs. The location is supremely convenient. I could ding it 1/2 of star because there's no indoor drive-thru loading bay, but I won't because the convenience, quality of the space, and great staff more than offset it. A+++
Very deceptive business practices 3 months in and they increase my rent by $125 dollars a month?! Like how is that even a thing! Beyond ridiculous scam practices avoid this place at all costs. They also have terrible customer service they said they mailed out a notice and I never received anything so how is this even legal? jan 2022 They have continued to raise my rent also double if not more then what they originally told me
Had a great experience renting my first storage with Deondre and Karisha’s help, highly recommended!!!!
Best customer service, very helpful. Karisha
I have been to this location multiple times including when I needed to move in and out and the elevator has been broken 3 different times over the past year. Most recently, my storage unit got broken into (as well as 14 others). I was notified and told by the manager that "most people don't care since it's just their old stuff" and "no we don't have any cameras to see what was going on" and "no we don't have night security". Not only did this company not offer to reduce my rent/month, they did not offer a free month or two. They gave me free locks (I had two on my unit) which still got broken into. To note, my unit has my entire life (not old stuff) in it including sensitive information. I called to get a reduction in my rent/month and they did a "reassessment of the market", lowering my rent from $215 to $193. They made no comment on the fact that my unit was broken into. So with that being said, I have been overcharged for I don't know how many months. I called again a few days later to request a free month and was told I would hear back in 72 hours. I did not receive a call back. If you are looking for a safe place, I don't recommend this place. If you are looking for working elevators, I would not recommend this place. I'll be calling again and making note of my review in hopes to improve the care of this location as it needs a bit of help. Please get storage unit coverage (wouldn't recommend their plan but would get it through your own insurance company).
Mainly leaving a review for Julian as I called over my unit’s rent being raised substantially and he quickly put in a request to waive the rent increase for 6 months and it was approved. I’ve used this place for several years and the yearly rent hikes hurt but would be good for short term needs. Basically been my go to for storage though. Climate controlled is important for me, access, security and price. Again, quite high priced but otherwise good choice.
Merry Christmas to all!! I wanna take the time to show some appreciation to my guy Jackson. I literally pulled up at 6:00 yesterday to get into storage unit to grab ALL of my children's presents. Jackson was also walking out to get home to his family and get ready for Christmas. Technically, he could have said no but, not him he took the time to allow me and my wife to get our presents and made the smiles on the kids face possible. Thanks Jackson..... u saved Christmas for me. I appreciate it!!!
The team, as well as the Agent helping me were the best. I was moving from a small unit to a much larger one, and was supported one-hundred percent (100%)!
This PS is the best facility in Seattle. Clean facility, open until 9pm, and plenty of carts during regular business hours. Helpful and friendly staff.
A fantastic place to store the ever-increasing detritus of your life out of sight and mind while gently draining your wallet :)
Karisha and Elisha at public storage did an amazing job getting me a storage unit that was perfect and affordable. Deeply appreciate how easy and accessible they made it. Thanks
This is a convenient location for me with easy access from I-5. Julian is very helpful, he went above and beyond to help me with everything I needed.
Julian saved my bacon today. My movers shut down an elevator with my couch in it and that jeopardized my entire move. He got a service person on it, who showed up and freed my belongings at the point I thought I would have to do a second pick up. He flagged the drivers after I left, told them to stay, and they completed the task. Thank you Julian!!!!!! You saved the day.
Clean, nicely maintained building. We had a great experience keeping our belongings here for 5 months while we were out traveling. Checking in and out was super easy. Karisha and Julian were so friendly and awesome! Thank you!
Karisha Was so helpful and friendly. I’m looking forward to renting a storage unit here.
Terrible communication. We booked everything and website didn't say that we need to physically meet anyone for access. They kept advertising that only the app is needed for access. We packed everything, got to storage and then realized we have to meet somebody who is not available and customer support can not do anything.
Who knew I could love a self storage place so much? This place is super convenient, clean secure, and oh by the way, Karisha the manager is amazing. Seriously. If her district manager reads this review, please give her a promotion and a huge raise. As someone that worked in retail and customer service for more than 20 years, I appreciate amazing customer service and Karisha nails it every time. Genuine, personable, all around amazing at her job. You get it… I would hire her if I could.
Karisha and Jackson have been very helpful. Julian is a star employee as well. They make you feel welcome Abe this location stays open later which makes it easier to get stuff done after working. Gates clothes at 9pm most days.
My car broke down right by here coming off the freeway. The people here were so unbelievably nice! Especially, the manager Karisha! I had no choice but to park my car in their parking lot while I waited to get in touch with a mechanic. The first day my car was here, Anthony contacted Karisha who continued to allow my car to stay here for a total of 3 days and counting. Today, Jackson, who works here also, and Karisha both have continued to be friendly, and extremely understanding of this whole mess while my boyfriend and I continue to try to figure this out! If I need to get storage ever I will get it here just because of how personable and caring everyone here has been! Thanks guys!
This location is hands down one of the best in the city, and the customer service is unparalleled. My man Jackson at the front desk literally came off his break just to help me during his solo shift. This location gets rocked and I can’t tell you how consistently awesome these guys are. Jackson, you set the standard, I appreciate your kindness and hard work. Keep it up! 🙌🏽
The facility is very safe behind multiple layers of security that are easy to access with the app. The buildings are clean and well maintained. The office staff has been awesome with support and shout out to Jackson who helped us transition from a large unit to smaller unit where he secured us a special rate. I'm happy to continue business with them for as long as I need storage!
I chose this location for it's proximity to my past apartment and my current apartment. I was not disappointed by the ease and quality of the whole establishment. I reserved my unit all online and easily found my spot once i got to the location. There's an app you can download too! I only used the space a short while, but Karisha's friendly face and superb customer service will have me coming back! Thank you guys for all the support!
This property allows cars to be stored, which get in the way, and people to live and sleep on the property
5 stars! Great customer service and very attentive. Daisha and Karisha were super helpful and helped guided me to my storage. Made the move in simple and effortless
This is a great convenience safe location prices are amazing and the guy behind the counter Jackson was also a great representative for public storage
It was a really good experience, Anthony and Karisha rrally went above and beyond on helping me put setting up my storage place. 100% recommended
09/25/2021 The whole staff here was extremely helpful, Karisha did an amazing job, and everyone working made a stressful day just a bit less stressful! Highly recommend this location! Also you can access your unit until 9pm which isn’t the case for most of the other public storage locations. 10/10 and 10 ⭐️‘s! I would def recommend for the great customer service and friendly staff!! Keep it up y’all! 👍
Karisha and Joe were awesome and super helpful! Highly recommend!
Just moved out the second time. This place is clean and organized. The staff are friendly and helpful. We will definitely rent from them again if we need storage in the future.
We stored at this location for years and the staff was always helpful, polite, and professional! The space was clean and secure. Our move-out prices was smooth and Charlotte was particularly helpful in guiding us through the process. Thanks, all!
5/5 cause they have storage units and tight security. That's really the only criteria, right?
Storage facility and team members are great!
Had a good experience getting set up here. Good customer service from Coquita and Archie. Rates are reasonable and the facility is easy to access.
Julien and Karisha are fantastic. AMAZING customer service and patience. My husband just had surgery and he was very accommodating. Kind and courteous. They go above and beyond to make you feel welcome and safe. ALWAYS clean.
Very clean and Julian and the staff are super helpful!
First off Karisha is amazing and so wonderful to work with, super knowledgeable, keeps the place very clean (even bathrooms), always has carts available and is a great host to the neighborhood for new people in Seattle. Her dog is the absolute bomb, Daisy is the coolest heeler with the dopest colors like a Texas Longhorn!! I love this place and would not look elsewhere for storage, very reasonable rates too for high quality building that is managed professionally, has great security and amazing location that is convenient! Kudos 🤘🏼
Update: 7/5/2021 I'm happy to say that shortly after writing my earlier review I was able to speak with the on-site manager. She listened to my concerns and was able to address the issues the same day. I'm impressed with how the manager calmly, professionally and promptly resolved this situation and I now plan on maintaining my lease at this location. Original Review: I've had a storage unit at this location for the past 11 months and want to provide some critical information to other potential customers. The staff at this location are usually helpful and the facility is kept clean. Accessing the main gate is often difficult due to traffic coming off of I-5 so try to come during off peak hours. The only real issue I've encountered involves the elevator in the older northern building which has been malfunctioning off and on for the past 11 months. I thought repairs would have been completed but for some reason they have not. In my opinion this is a safety issue as myself and other customers have become stuck in the elevator when it fails. Management seems unconcerned about the issue and my last experience they even refused to reset the elevator. When I got upset they said they would evict me because they don't need me as a customer and then proceeded to limit my gate access hours. I work 12 hour shifts as a nurse and can no longer access my own belongings because of this. When I brought this to their attention the only resolution I was offered was to move out of my unit. It's unfortunate that this location is being managed in this manner because I've had positive experiences at other Public Storage locations. I hope this review will save other people from having an poor experience like I have.
Storage is storage
Julian was prompt, enthusiastic and provided a high level of service. The process of renting a unit was effortless and quick!
Karisha and Jackson were super helpful in getting storage settled and switch. Super personable staff.
This location has excellent customer service. The location is well managed and kept clean and safe. I would store with them again.
Super clean ALWAYS. Great location and parking. Would definitely use again.
Karisha was very helpful in my move out process! Highly recommend - great customer service
The manager and staff here went out of their way to accommodate my needs during my relocation. They were very professional and friendly, and took the initiative to reach out to me several times to confirm the security of my unit, and to complete my move out. I didn't have to do all the leg work, which was really helpful since I was busy getting situated in a new town with a new job. It was nice that they took the stress of managing my unit off of my plate. I would highly recommend the Public Storage unit on Fairview in Seattle! High praise and many thanks to Julie and her crew! You guys ROCK!
Stored a 1-bedroom apartment's worth of furniture in a unit over a 6 month period. Checking in was very easy, with friendly and helpful staff who gave me good directions to my unit. After 6 months, I was happy to find that nothing had changed. Moving out was very easy. Once again, staff was very friendly and helpful, making the process simple and quick.
Shady billing practices - stay away. Without warning, my bill increased from $49 per month to $63 per month for the storage unit. A whopping ~30% increase. Upon further look at my statement, I clearly had a rent discount of $16 that was listed on the invoice but not applied. When reaching out to Public Storage customer support to get clarity, all I get is a boilerplate response.
Meh. Should have better security
Great experience! My company has rent a storage unit for 5 years. Karisha and Julian made the moving out process as smooth as possible! Thank you!
Many thanks to Karisha and Jackson! Very friendly staffs!
I had a great experience dealing with Julian at this Public Storage. I unfortunately booked a small unit and needed to upgrade to a larger one. Julian did excellent with his service by keeping me on the same floor as well as handling all my questions with well explained answers. Overall this was a good experience.
Very outgoing and helpful personalities :)
Staff was very welcoming. Thank you Karisha!
Coquita and Karisha had great customer service and helped me out alot.
Julian was awesome and extremely helpful would refer someone to Public Storage on Fairview North Seattle
Kayla was very helpful when I came in to buy some moving boxes. We have a storage unit here and it’s been a pleasant experience as far as storage units go.
Karisha is the best! She was super friendly and helpful to me and my wife in picking out a new storage space. Getting that level of service makes us happy to be Public Storage customers.
If I could give 10 stars for the service I received from Karisha, I would! I drove here after visiting another storage unit facility that was just too expensive. She was quick and knowledgeable and offered alternatives and showed me the unit in person at my request. For what would be a relatively dry process, she was fun, positive and upbeat which reduced stress levels significantly. We shared a lot of laughs. The app, autopay and gated access make things very easy. Thank you so much Karisha!
Great service. Affordable rates. Karisha helped me check in and check out with ease. Definitely recommend it.
Very helpful people, Karisha was awesome and helped me with the move out process. Definitely would rent a storage from them again!
Mr. Julian was very helpful in setting up storage. We ran into a system issue and Mr Julian solved the problem quick and with professionalism.
Julian was incredibly helpful.
Takiera and Karisha excellent service went above above and beyond
Super easy, fast and friendly service! Helped me replace my lost key with no issues. THANK YOU KARISHA!
Do not store your things here. There was a flood and it was handled horribly. My things were ruined and it took a lot of back and forth to get money from the insurance. We didn't even get enough to cover half the things that were damaged. Then they offered to move us to a larger unit on a higher floor ("Safe from floods") where they promised a discount due to the flood and then jacked up the price a few months later. These were my most treasured family items and this whole situation was handled horribly with people who had no sympathy for what they were putting us through.
Julian was awesome he help me with everything we need people like him every where.
Great experience here. Had a bit of troubling navigating some administrative issues with my unit and Jackson and the rest of the staff were very knowledgable and quick to help me with my issue. Place is super clean and I haven't experienced any congestion in the unit floors/elevators. Def. recommend
Thanks to Simone and Karisha - they were so nice helping set us up for our unit. And answered our many questions. And the laughs during Covid were appreciated.
Simone and Karisha were awesome and very helpful. Will definitely recommend.
Great storage spot. Feels secure and clean. Staff are helpful and friendly.
This Public Storage on Lake Union was a breeze to use, everyone was extremely nice, positive, and helpful navigating the check in and check out process. Great location and very secure, never had problems accessing my stuff. Will definitely come here again if I need another storage unit! Thank you :)
It's a bit over priced but the hours are ok and the staff respect your privacy
Nice facility with friendly staff but I’ve been here over a dozen times and I’ve only been able to use a cart once so expect to carry all your things.
Great location, awesome prices.
I moved from my home into a public storage place last week. Julian and Nichole were GOLDEN! warm, kind, patient, at-the-ready. I was super stressed and they held my hand, metaphorically, and made this move as smooth as silk. Kudos to Public Storage for hiring such wonderful people. i'll add that the facilities are first rate - amazing security for example, and very clean. again, bravo!
Johnny.N was extremely helpful, able to answer all or questions, and address all of our concerns. Very helpful and eager staff. There are multiple forms of security on the property, which is exactly what we wanted. Slightly more competitive pricing than the competition, keeping in mind the safety of the neighborhood compared to surrounding neighborhoods.
Very Good Public Storage. Convenient and easy to access with great staff! Nicole is very helpful!!
no problems with this facility ever. Had two large units and they were helpful to us.
Lisa, Joe Julian, Nicole & Hannah gave us a 10-star welcome! We reserved a storage space online and they followed up with us to confirm our covid-19 safe move-in. Each of them made our move-in experience first class. They also were very helpful in pointing out the best way to store our items. Highly recommend Public Storage South Lake Union to store your items.
Fast, friendly and efficient manager Joe helped us find the right unit.
Julian was awesome 👏, Great service as always. Best Public Storage in Seattle area, clean and secure.
mmm I had a pleasant experience at Public Storage well lit a little delayed for the lights to come on but when they did you could see perfectly
Friendly and fast help, clean premises, awesome staff!
After some bumps in the road, Joe helped us out to make things a little easier. Thank you
Management reached out to address previous concerns.
Long-term review 1 year+: Summary: Do NOT use them and find another solution. When I signed up, I asked if the rate could be locked in; they said no and it's unlikely for rates to go up much. My monthly rental rate started increasing within 2 months and after 6, I'm forced to pay almost double of what I signed up for (92% increase). Also, I was asked for a 5 star review in order to get the introductory discount. I believe this is a manipulative practices to boost web result ratings. Pro: -Facility is physically clean -Staff is friendly (some are preoccupied on personal call when going to the front desk) Cons: -My rental price increased 92% in 6 months! ($115 to $195 month). Nothing I could do to negotiate it down. DO NOT BELIEVE FOR A MOMENT THERE IS AN EXEMPTION. THIS HAPPENS TO EVERYONE. Read the other reviews. -Operational hours are very limiting; no 24 hour access. -My buildings floor had a flood and it was difficult to get in touch with someone about it. -Since Corvid-19, I've seen no presence of precautionary measures taken to sanitize, I.e., touching the key code entry, door handles, and carts. -Available carts are difficult to find.
Spaces were always clean and well-lit. Elevators are large making for smooth move-ins and move-outs. What makes this location especially great are the people - Nicole and James are super friendly and helpful, totally delightful to work with.
Jackson and James provided excellent customer service today! They're very professional, respectful, friendly, and efficient. They answered all my questions fully and provided an overall great experience. Highly recommend.
I had an appointment at 3 pm but there was another customer when I arrived at 3 pm. I waited for some time and left the place. If a place is not professional enough to keep their commitments, i would not trust that place to store my items.
Staff is super helpful and they will help you find what storage works for you. They'll work with you on the price and also make sure you dont ever get charged more than what you should.
The staff is always friendly and professional. Jeff provided me with detailed information and was patient when I compared 4 different units twice. The exterior and interior of the storage buildings are clean and well maintained. The employees are industrious and I was impressed when I saw an employee cleaning the exterior units doors and the windows to the office.
Great service. Laura and Joe were super helpful!
I had the WORST experience at this SLU location with Julian. He was extremely rude, unhelpful and disrespectful. My husband recently passed away and our unit account was under his name. In order to get access I needed to submit legal documentation. I tried to ask a few clarifying questions in regards to what was needed and if existing documents I already had would be acceptable vs having to get something additionally notarized. His responses were short, impatient and unhelpful and he never offered to ask a manager for clarification. Regardless of my specific situation, his attitude and demeanor is UNACCEPTABLE. The manager Joe, had made his way out at some point and took over. He was more than helpful, respectful and the paperwork was easily taken care of.
James and Jackson were extremely accommodating and understanding of my situation. I had major surgery a few days ago and driving a long ways and they stayed open past closing time to help me out. Clean place, good price and great location.
James took me through the ins and outs of the registration process and was extremely helpful. He was professional and made the experience positive. I left with the perfect size unit for my situation and a clear understanding of the lease and other important information.
James -- 5 stars
I was slightly off put when I first arrived here a year ago. Apparently when you make online reservation it only reserves the price not the actual unit. The physical units are first come first serve. Keep that in mind when making your selection. When I got there they luckily found a unit that would wok for me and everything was OK for a while but I started running into issues with getting a large item in and out of my unit when I needed it. I went by the office a few times and was only met with concerned faces about half the time. To be fair they were dealing with a big issue at the time. I continued to have troubles and was ready to start looking elsewhere. Thankfully though Jackson had been on the lookout for me and found a solid unit for what I needed. I moved and it has been smooth sailing since
Julian was instrumental in finding the right unit, great customer service!
Great experience opening a storage unit at this location. The newer storage building is excellent and easy to access! Matthew made my experience a breeze and went above and beyond to assist me with my needs. Would recommend, especially with such friendly staff!
We have rented twice at this location and had really good experiences both times. Laura was extremely helpful and professional. Would definitely rent there again.
James was very helpful when we came by to add another unit for our storage needs. Very professional and efficient. The facilities are clean, secure, easy to access, and have generous hours to access your units.
I just signed a lease. The process was efficient and easy, and I secured a great rate online.
We had the most pleasant experience checking in with Laura! We arrived early for our appointment and she accommodated us, no problem, even on a busy Saturday. She was thorough and kind, and answered all of our questions. Great experience!
Jason was awesome went above and beyond
Update: They made it good!! After I left a one star review online, and a pretty intense voicemail to the office on Wednesday evening, I received two phone calls, one from James, and one from Joe, the manager. Very apologetic about my recent experience! When I returned to Public Storage Fairview the next evening, I was met by Joe, who did much more than I ever expected, wanting to make sure that I was compensated for their error, going above and beyond my expectations! They waived all additional fees for the day’s I leased two units while transitioning into smaller unit, which created a credit towards February’s rental; AND extended deadline to vacate old unit an additional full day!! This translates into a $218 savings for me, as I wouldn’t have been able to vacate my old unit by the end of the month (today), before the office closed at 6:00pm, and they don’t prorate monthly fees. They explained the situation with the freight elevator, and adjusted it according to elevator maintenance mechanic instructions, so it worked fine all evening! They also made sure I had a good working cart to use! They TRULY wanted to make it right and they did‼️ So...I’m feeling MUCH BETTER about them, know that if another issue arises, they will take care of it, because they do listen to, and want to take care of their customers!! So they deserve my 5 star rating!!! I’ve been a customer with Fairview Public Storage on Fairview for the past three years, reducing unit sizes three times because of continually increasing fees. Today I again leased a smaller unit, intending to transfer contents of larger unit into smaller unit. This evening (after 6:00pm when the office was closed), and after waiting to use one of only two carts left unlocked after office hours, and after loading two large steel shelving units onto the cart, I attempted to use freight elevator to go up three floors in the same building. First, the freight elevator sporadically works. I used to be able to use it consistently without any problems...now, I have to walk around to the other elevator when it decides to act up. Tonight, it would not recognize my access code to new unit! I went online to my account and confirmed that I had the correct access number. Very frustrating indeed❗️ What’s more frustrating is that there isn’t anyone we can call before/after office hours when something like this happens! I’m not asking that someone be in the office from 6:00am - 9:00pm, but from 6:00am-9:30am and 6:00pm-9:00pm, we should be able to call a number and speak to a live body!! Definitely customer no-service!! Totally frustrating wasted evening!! Sorry for ranting on, but these issues are a real problem when they’re happening to you! Just want you to know current issues at the Fairview Street Public Storage.
The place isn’t truly secure. I’ve had two units there for three years and they have increased the rent several times, now it is almost double what I originally agreed to. They also cut the access hours considerably, which makes it extremely difficult for anyone with a normal work schedule to access. The basement flooded and it was so difficult to file a claim that I gave up. Major loss with no compensation. The staff here are generally very kind, but clearly frustrated with their corporate overlords who render local staff to be nearly helpless. Any time I’ve reached out to the regional manager I have not received a response. Don’t do business with Public Storage.
James was great, he helped us get an ideal room with an ideal price!
Absolutely effing fantastic service by Lindsey today. It’s something special when you can go rent a storage unit and come out happier than when you went in.
Update July 2019: This place is unsecure and you should take caution before renting here. My best friend rented a storage locker for just over a month and had his locks drilled out. Public Storage did nothing to assist my friend with the hardship he went through regarding this ordeal. The insurance they sneakily require you to purchase was of no use, and the employees were truly unhelpful. Please rent elsewhere, your items in storage will be safer and you can sleep easier.
Great job Hannah
Excellent staff, excellent facility.
Arnema was very helpful and made my first storage experience smooth. My original unit was too small so she walked me around to view others and find the best fit. She then made sure to walk me around and make sure my access code and keys worked. Thanks Arnema!
Amazing service provided to me by Matthew Julian. Really sweet guy who made me feel welcome upon moving to Seattle. Thank you Public Storage for helping me find an affordable storage facility for my belongings when I relocated for work!
James was great had a good experience super mellow guy. Thanks man!
I am currently reviewing for dearborn *public storage location* Nae is greatly appreciated for breaking down the program and show me how everything works. along with the assistance of Pam and Nemanj & jay. I showed up super lost since this was my first encounter with the facility and i was greeted kindly with a warm energy and tons of humor. so THANK YOU. Not only am i less stressed but i was put at ease about my entire moving situation. I will be coming here again in the future. Have a great day and again Thank you stay blessed.
Very lazy customer service , do not seem to care very much on helping out people that are in need of a storage space if u come to close to closing time
James was super helpful in getting me signed up in my new unit. He was quick to call me and even took the time to walk me around the facilities and to double check that my access code worked. Great customer service James!
Very friendly staff. Clean, temperature controlled and secure facilities
Seattle Washington. Not bad.
James was great. I needed to downsize to a smaller unit and he found one just six units away which made the transition easy, thanks!
This property flooded in September 2019 and 160 units were damaged. My unit was flooded up to over a foot in water, my furniture was ruined and most of my clothes - I was storing belongings from my 1 bedroom apartment while I was traveling between jobs/leases. The form I completed included a request for a ground level or upstairs unit, which showed as available and confirmed over phone, but when I showed up in person to get keys they gave me a basement unit and what do you know - ended up flooding. I did have an insurance policy (opt in not mandatory) thank goodness, but the insurance process is through a 3rd party and has been an antiqued system and a huge pain in the rear.
Friendly and efficient. Much appreciated.
James is the man...Helpful, smart, funny and on point. Promote him
Jackson and Karisha were so helpful today in walking me through the process of getting a storage unit, potential fees, and were able to adequately answer questions in regards to my specific situation and needs in storage. If I have further storage needs, I will be definitely returning to this location.
Check in and check out was very easy. With the summer plans, very good for university students going back home during summer break. Staffs were very nice , all smiles, very happy with public storage.
Lisa, Karisha, Brian and all the staff here are fantastic to work with. When a water main broke and flooded out the basement of their older building, they scrambled to find us (and dozens of others) space in the new building. Moving crews did all the heavy lifting. And through it all - over a week's time - everyone was helpful, efficient, and friendly. It's emergencies that really put an organization to the test... and these folks definitely kept it together.
Unexpected rent increase AFTER I signed the initial agreement.
Idk they prolly store stuff
It a very nice place to store your thing and it has a nice environment
Day one review. Set up was really easy. Trey was especially helpful and friendly. Parking was easy, which was a relief for a downtown location. So far, so good!
Matthew was super helpful. Got a good deal on a large unit! 😁
This storage facility is clean and well run. Julian helped me, he was professional and very nice to me. I appreciated it during a stressful move.
Poor security. My storage locker was broken into. Someone drilled out the lock. Public Storage did not have security cameras that would show the break in. Neither did they have adequate monitoring to detect someone using a drill on a lock. The thieves put their own padlock on my storage locker. Public Storage could not provide timely assistance with removing the foreign padlock. They literally said it could be a week before the person who cuts locks for them could swing by. When you sign the contract, you are required to exempt them from responsibility for theft. They give the impression of security but not the actual fact of it. Public Storage did not apologize or offer even to waive my last month's rental when I moved out 2 days after the start of the billing cycle. By the letter of the contract, this is right. By the spirit of good customer service, I think this is terrible. If security is a high priority for you, I can't recommend this location. Ask questions about how they prevent thieves who've legitimately rented a locker from roaming the building and drilling out locks. And don't let them spin the question with assurances that theft is rare. I won't give Public Storage another dime, at this location or another.
The best storage space in town
Katie gave great information and setup for my storage unit.
I've known Julian since 2012, and was delighted to see him again for Public Storage business!! I was shocked to learn he was still there. But Mathew was great hedelp with the business I needed done! Both sperb!!!
Caution: This place raised it's prices (by nearly 25%) a few months after you get a storage box and "mail you" a notice that you may or may not receive. Find a less sketchy place.
When I set up a reservation, I asked about all fees and costs. I was told it would be around 20 for my first month. When I got there and started going through things, they said that it was going to be 80. After asking why the price had jumped up from my original conversation, they said: “not everything is as advertised, and this is still cheaper than other places, so it’s your only option.” I cancelled my storage through them and went somewhere else. I saved money and also had much better service.
Clean units, well lit, easy access, good hours. We've had only good experiences.
Is just a little warmer than is comfortable.
Julian is amazing dont forget to always ask for him. The others are amazing as well but he helped me and i like him best thx for your help today
Pam is awesome!!!! ❤️
I started moving my stuff into my unit yesterday. Matthew was very friendly and made check in easy.
The manager is super friendly and very helpful and the rest of the team is is the same. 😃
Dub and Julian are super friendly, accommodating, and resourceful. They helped me with really stressful move day. Best customer service I have experienced and I wish more people cared for their customers like these guys. 10 stars if I could
Great customer service from Jeff
We reserved online, then met James L. at opening. He was quick, to the point, and personable. 👍In and out in under 45mins. Thanks, James!
Recently rented a unit here and have been accessing it regularly for about a week. Clean facility, no issues getting in and out, secure, and very friendly and helpful service from Jeff who showed us the potential unit and answered all of our questions before renting.
Went today to lease a unit for storage, met with James L and he had a very bubbaly personality and waled me through all the steps with ease. Excellent customer Service... Central location for our needs.
Julian was great. Super fast and easy check-in. Well-maintained property.
I like the place but of course would love some things to be better.... more facilities for 1. Security will always be an issue I am sure and i dont really understand the placement of the keycode boxes. I would love it to always be sparkling clean but given the number of people thru there the place remains surprisingly clean throughout. I would have expected a bldg that age to show more wear and tear.
First place came to off the highway, after getting in a car wreck.
Julian was awesome! I was in a hurry, and he made sure I got everything taken care of in a timely manner. Thanks Julian!
Very courteous, very fast service and overall a great place to rent from. Thanks Dub, James and Karisha!
Kerisha & dub the best service 5 stars 😀
Just leased a unit from them today and Jeff & Julian were great!! They’re awesome, friendly, communicated well and we’re very helpful! Facility is nice and clean! Thank you for the great customer service
Daryl did a great job for us renting at this location for the first time. Very professional and courteous. The building is very well maintained, clean and bright. Keep up the great work.
This Public Storage team, especially Dub and Anthony, helped us select a new storage unit that suits us better and save us a huge amount of money. They facilitated this transfer, helped us find a new unit right by the elevator and it all went as planned. We are quite satisfied with our experience here.
Thank you Daryl W he’s been great to work with and was very attentive to details! Great experience thank you!
Had a great overall experience here. I'll definitely use them if I need space in the future!
I liked my stay at this public storage the storage were made of metal unlike some other public storage's I've seen where they were divided by wood and weren't very safe. But the storage looked pretty sturdy and I don't have any complaints about any of their practices. They were pretty good about stopping the storage whenever I wanted only have to give a few days notice. My storage did go up by $11 after 1 year.
Great location! Dub, the facility manager helped me find the right sized unit and was very helpful. Great service!
Nice and clean. It was as sealed up as an outdoor building can get. We park a car there every year which makes car insurance minimal and never once had a problem. The ppl are friendly and not just anyone can go in there because you need a passcode so between that and their nice camera surveillance keeps your things safe. The cameras look like they record in real time too so police can be notified asap if there is a problem.
Karisha was super helpful and set us up in just a few minutes. Great service. Would highly recommend.
Wonderful experience. The property manager and staff are incredibly helpful. The location is clean, convenient, and very secure. Would recommend.
Great customer service, unbeatable price! I was already impressed by the location, security and cleanliness(compared to another storage place I had looked at), but then Dub and Leon were more than helpful and friendly, going the extra mile to get me the best deal for my needs. I’ll definitely be using their service in the future.
Best experience ever, clean and professional staffs (Dub, Juliah, khrsha) thank you so much for your service.
Great facility and my man Leon Drae was super helpful
GM in training was the most friendly, personable, and helpful person. Stellar experience! Good luck on the new job mate
I went to get lock changed for my friend who was in another city due to some reason. Daryl helped me and the entire process was smooth, hassle free. Daryl was friendly, understood the problem and got everything sorted with in a few minutes.
Hrs of storage time?
Julian went out of his way to help me when I somehow lost my lock within my unit. His help with both keeping the unit secured and resolving the situation is much appreciated. Above and beyond the call of duty! Thanks, Julian and Public Storage.
Jamey and Karisha got me and my husband set up with a new unit and received excellent service. We're still new customers but so far so good on access, service, and security at this location.
Laura was very helpful and thorough during our move in. The facility is clean, easy to access and also competitively priced!
I was helped by Laura today, and she was absolutely great! She helped show me around as I searched for a new unit to transfer to (downsizing), and she was so patient while I decided. Despite it being very cold outside, she kept a smile on her face and was a pleasure to talk to. Laura made the whole process so simple and easy, and really affirmed my choice to stay renting from this location. I very much appreciate all the help and her kindness. Thank you again!
This is by far the best storage experience I’ve ever had. Laura is so sweet and helpful. She’s pleasant to talk to and made the whole experience wonderful even after hours of driving in poor conditions. The storage unit is spotless and climate controlled. Will recommend Public Storage.
I rent a small unit here, and everything is great, secure and convenient. James is a great guy, very helpful. He was helping me during rental process which took somewhat like less than ten minutes .
On Dec. 1 I went to Public Storage on Fairview just to view a couple of units. My friend and I spoke with Laura at the front desk and she was so very helpful! She explained about the different units, the variance in prices, the difference in climate-controlled versus non-climate controlled. She was a fountain of information and patiently explained the world of renting a storage unit to us two “newbies”. Was also introduced to Dub, the site manager. They make an awesome team and after viewing a few units we made our choice immediately (on what was only going to be an investigative visit!). I feel a sense of relief and I am VERY happy with my choice. I feel like I have an ally in Laura and someone I can turn to with questions, concerns etc.
Clean facility and helpful staff. Thanks Jules!
Have rented space for several years here, and have noticed a marked improvement in service lately. James and Julian were especially friendly and helpful.
Very friendly staff. Very helpful
Great location. Excellent customer service, very friendly and they get you set up very fast. Dub, James, and Julian are all amazing!
Reasonable prices, nice and clean place.
James was very simply and very helpful. 5 star service.
By far the CLEANEST site of all the PS locatuons, and most professional and attentive staff, especially on a Saturday! Thanks to Daryl for his helpful service, and to Karisha for great customer service; you keep a shiny (no fingerprints on screens or walls) and attentive ship! Glad to be staying at your location. I'm also grateful for the free and easy parking and good security!
After selling our home, we stored our furnishings at public storage for over a year. Dub was our main contact and great to work with. As we downsized our units and moved to different spaces, Dub worked with us to make it as easy as possible. We will use them again if storage is needed.
Karisha and Dub were very helpful on the move in and helped us understand all the details of public storage. On the busiest moving day of the year they were patient and made a very stressful day better.
Karisha provided amazing customer service. She went above and beyond to help me find exactly what I needed. Very much appreciated.
Clean. Secure. Helpful staff.
I have had a storage unit at this location for several years and all personal have have been great, recently Dub helped when my keys and security code had been stolen from my car. Immediately, he changed the security code and got me a new set of keys. He is friendly and very considerate. I definitely would recommend this property for storage. Christine Christensen
Thank you for extending your hours! This place is conveniently located. Easy to get in and out of despite it being at the end of Mercer. My stuff feels safe here from theft and the elements. The staff is very friendly and helpful. The builds and parking lot are always very clean!
Kyle was excellent in getting us through the contract process. He made it quick and simple. Nice to have an all computerized system for the contract, billing, etc...
Evette Young was great! Good experience here.
I was assisted in an internal transfer by DUB that became complicated because in the middle, i decided to change to yet another sized unit. DUB was incredibly helpful and patient, giving me the time and space to make an appropriate decision and transfer. The rest of the staff is very professional and helpful as well. Thanks.
Clean and professional operation. Friendly and helpful staff- especially Wendy. She made it easy to get signed up and without all of the pushy sales tactics and b.s. I've experienced at other storage facilities. A refreshing experience. Edit 8/12: Continually impressed with the service and friendliness of the people who work here. Big thanks to Dub who went above and beyond to help us have an easy move when we changed units.
Place was very clean kyle checked us in super quick was very nice and professional. Everyone was very nice and friendly would reccomend.
I was so happy when I came into the office and seen Pamela's smiling face again. Such a pleasure to see. Trey and Dub are great guys but Pamela's presence is needed and missed.
Evette was most helpful in finding my storage unit. She took about 25 minutes to help me in the midst of some confusion on my part and didn't complain one bit. That's what I call customer service! -Mary
Edit: They changed their hours so they're open till 9PM again, happy they listened to customer feedback
Kyle was super helpful during a stressful move. Very happy with my experience at this Public Storage location.
(Front desk) Evette: efficient, nice, fun Facility: secure, clean
Evette was extremely helpful and gave me great customer service!!! Definitely recommend!
What a great experience. Anthony is great to work with. He’s courteous, professional, and willing to go the distance to help make my storage experience as great as possible. Working with him and the team at Public storage really made up for a long day of moving boxes. Thanks Anthony
Easy and Fast Great
This is a nice, clean facility that is conveniently located. The staff are very friendly and helpful. Kudos to Rodney, who helped me deal with a near breakdown when my house flooded and got me settled in to my unit. It’s nice to see a friendly face, and someone who remembers your name! The only downside is the reduced hours, which can be stressful to make if you work a 9-5 job and it closes at 6.
Rodney is the best rep around. Made everything very easy for us first time storage unit users. Quick and easy process and easy access every time through "Hot Rod
Public Storage is not upfront with costs and fraudulently pushes their in-house insurance on new customers. Google this & you will find a class action lawsuit. If you have renters/home insurance, your possessions are most likely covered in any storage unit. If your experience is anything like mine, you will be offered a monthly rate that is competitive, but will then have it raised by over 50% in 6 months. This occurred with no forewarning and the autopay was simply updated to reflect the egregious rate increase. As I called in to question this rate jump, I overheard one of their staff verbally discounting any risk of rate jumps to an unwitting new customer, all-the-while pushing her to accept their in-house insurance as mandatory. They may come off as quite friendly, but the goal seems to be entrapment; the ol' bait & switch.
Great place and great help by Rodney. He was a great support
Evette was very helpful! Thanks for the easy experience.
Onsite staff was friendly and incredibly helpful as I arrived much later than expected, due to movers and traffic. Clean and secure facility with elevators that actually have the room to made load trips.
Very clean facility and staff was so welcoming and helpful. Plus the location! You can’t go wrong here.
Easy to get to with reasonable rates
I’m super impressed with the service here. We initially rented a 5x10, which went great. Friendly, helpful people at the desk gave me a tour, explained how to access carts and elevators, then followed up with an easy rental process. Two weeks later we realized that we were going to need more space, so I worried that this would be where things went haywire. Boy was I wrong. I had the same great, friendly service, easy process and fast turnaround as before. The manager, Rodney, helped me find a bigger unit on the same floor for easy transfer, went through the paperwork quickly, and set me up at a lower monthly rate than I had expected. No hassle, no fuss, just a great experience.
Great Staff! Good prices and deals!
I had the storage unit for several years. The facility is very clean and the staff is very friendly. I wish the hours were a little later to accommodate for people that work normal business hours.
Great service when we moved out. Kyle was fantastic helping out.
Incredibly helpful staff. Trey explained everything clearly, anticipated most of my questions, walked me up to look at the unit, and had me all signed up in under twenty minutes. Perfectly painless experience. I highly recommend this spot if you're looking for storage. Facility is clean, secure, and easy to get to as well.
They keep raising my rates and the access hours really make it hard if anyone works 9-5 seven days a week
My partner and I were helped by Ms. Young. She was incredibly friendly and helpful.
Evette young was very helpful :)
I came in to rent a unit and Pamela helped me and did an superb job. Very impressed with this company and employees. Thank you
The young lady who answered all the questions said her name was Pamela. I came in wondering about a space to put my furniture in after I move out of my home in April. She helped me by answer a few questions of mines. Very Great customer service. I will be back
Very clean facility that's right off the 5.
Rodney and all the Public Storage associates that assisted me from day 1 through the conclusion of my storage rental today provided excellent customer service. Everyone was extremely friendly and all the information I was provided was very thorough and clear. Overall the entire experience with the Fairview Ave Public Storage was excellent. It would be helpful if the weekday access hours went at least until 7pm because Seattle's afterwork and rush hour traffic really can create logistical difficulties when renting a storage unit.
I have had a storage unit at this location multiple times. The facility is clean and modern. I was set up today by Pamela who was super helpful in getting my paperwork done, so I could get my stuff moved in quickly.
Aron was helpful and very friendly! The storage facility is clean and sage
Wendy B. did a great job answering all my questions and going through all the contracts, site and misc info. She was friendly and knowlegeable. 5* goes to Wendy. The property is clean and easy to access. I wish Public Storage would extend their hours to 8pm. I had a previous unit at another location so I’m familiar with the hours. It is difficult to get anywhere in Seattle after 3pm.
My recent experience with acquiring a storage unit was sound. My rep Aron was knowledgeable and patient. The contract was long and he explained each section so I was able to easily understand it. Allow an hour if you have not done this before. Overall I think the customer service for me is worthy of the five stars, everyone was nice and easy to communicate with. Much appreciated!
Really friendly and helpful.
Easy, straightforward, clean, friendly and fun. If you're looking somewhere else save yourself the time. The manager Rodney is essentially a top tier hotel concierge that happens to work in storage. Break your leg moving? he'll be by your bedside. Forget Valentine's day? He's got the flowers and card pre-filled. Somebody give this dude a raise.
Public Storage on Fairview is Fantastic! Karisha, my Agent was super professional and upbeat! It was fast and easy to book my reservation and get set up Thanks
The staff is awesome; the facility is very new and clean. Rodney not kinky took his time touring me around on the site but also helped me explore alternatives in other Public Storage. The price is awesome for this location.
Attentive service and great pricing. I needed to move from my Belltown storage unit and Rodney and the team at Public Storage followed up immediately on my query and helped me get set up with a great new unit. Strong customer service and excellent storage option in the downtown/SLU area.
Very professional, fast & friendly service by Rodney and their staff, very clean, great location, many parking space, and great monthly fee.
The staff ESPECIALLY WENDY, the manager not only AN AMAZING EMPLOYEE (AND THE REST OF HER STAFF). & MANAGER, SHE WAS INCREDIBLY KNOWLEDGEABLE ABOUT EVERY ASPECT OF PUBLIC STORAGE FACILITIES, She made my day after looking at Volt Storage AND SEVERAL OTHERS NOTHING COMPARES WITH THE QUALITY, PRICE, CLEANLINESS , AND MOST IMPORTANTLY THE CUSTOMER SERVICE.. PUBLIC STORAGE IS TRULY BLESSED TO HAVE WENDY AND THE REST OF THE STAFF THAT BRINGS NEW MEANING TO CUSTOMER SERVICE. PUBLIC STORAGE IS LUCKY TO HAVE WENDY, and the staff that works with her. FORGET THE REST, PUBLIC STORAGE IS THE BEST!! NICOLLE ANTON & BILL SUNDT
Online pricing is great. Loved the "first month $1. special". Rachel was extremely helpful and patient as she helped me decide on the right size unit. Parking and access is terrific and the units are clean. Everything went very smoothly as it should.
Dear Mr. Ronald L. Havner, Jr., my name is Mr. Roosevelt Harrison. The Director of public storage Human Resources here at the 700 Fairview N, Seattle,WA location really out did themselves when the hiring team hired Pam she is an African American woman agent there at that location. Let me tell you, when I first walked through the doors there were three women busying themselves at the front counter. However, what set Pam apart from the others was, as she lifted her eyes from the computer screen as she was typing she quickly stopped and greeted me and announced to her peers I will help the gentleman. My senses told me with this one (Pam) this will be a easy enrollment into a good relationship with Public Storage and indeed it was. She stood up and introduced herself and shook my hand, I appreciated the constant eye contact. She offered me take a seat and with a warm welcoming smile Pam said, "thank you" Mr. Harrison for choosing Public Storage for all of your storage needs. Pam completed the fields in no time flat and while at the same she offered a few accessories boxes of various types and sizes and also sold me something that would eliminate the moisture in my unit D153 from causing damage to my property. You know Ronald, I had to get that item! And will be purchasing more as needed. When finished at the front counter area Pam gave me a tour of the facility describing all of the bells and whistles which she knew would be helpful to me. Yessir, a "diversely competent capable professional" Pam has a very rare quality of work ethics and hard to find, such and a treasure for all time if one can keep her. If at all is possible Ronald, would you please place a copy of this Review into Pams Human Resources professional hiring file, so that the director will see to it that she (Pam) gets to know that this review about how she makes Public Storage's image in my mind and thoughts the "#1 Storage Facility" to use always.
In/out easy. Worked out while we left stuff here. Thanks!
Great facility. Well maintained and clean. Easy sign on process. Rachel was very helpful and thorough in walking me through the paperwork and showing me the unit.
Overall, it was a quick and easy experience getting set up.
Limited hours. Don't bother. If you can't get your stuff what us the point? Pick a storage that is open when customers need it. Wish I had.
Justin and Rachel were awesome! Great service
They are very helpful.. Pamela and Rodney are the best. I lost my keys the other day and dub helped me. I appreciate them allot.
I had a good storage experience. It's convenient in hours and location, clean and I feel it's safe to keep my stuffs in the storage. The staffs are also friendly and helpful. Just make sure you put some dehumidifier powder in your room, which really works over the rain season.
Wendy B, Dub and Charmaine have been kind and understanding. I had a positive experience with them!! It was a pleasure to store my stuff at this location!
Very friendly and helpful staff!
Dub, Pam and Charmaine were very helpful while I was moving out. Treated me like I was new customer even though I was leaving. Would have given the facility 5 stars but the company limited access to business hours which means you have to take off work to access the locker.
The ONLY reason Public Self Storage gets even two stars is because it's clean and the staff at this location has been very kind. Everything else about Public Self Storage I can't say a good thing about. It was already expensive with limited hours to access our unit, but recently they reduced the evening hours to access our unit from 9pm to 6pm. Well, for working people dealing with Seattle traffic this makes it almost impossible to get to the unit during the week. Absolutely ridiculous and that's not what we agreed to pay for ($260/mo). Now, yesterday, I received a notice that our rent is going up to $296. A $36 a month increase for a worse product. We. Are. Outta. There. I would never recommend supporting this company - it'd by like getting Comcast or Centurylink. Complete rip-off company.
Out of no where they changed the hours of how late you can access your unit from 9pm to 6pm! They expect you to come to Southlake Union during rush hour? I use to think that it would be great if they extended their access hours until 10pm or 11pm. I could never imagine they would reduce the hours instead! Very frustrating. So they must open early on weekdays so you can go before work then right? NOPE! They don’t open until 9:30 AM! So if you work a normal 9-to-5 job you literally can’t get there during the week at all now. Ridiculous. On top of that they keep raising the rates with little warning. I first got my unit in 4/16 and was paying $60 a month. (I have a very small unit.) ON 10/16 THEY RAISED MY RATE TO $71!! 12 months later and they just raised their rates again with no warning to $79. This year they also started locking up the carts that you use to move items. You have to go give your ID to the front desk to use a cart. Before they shortened their hours that meant if you came when the office was closed you couldn’t use a cart! So if you have a lot to carry you had to do it all by hand. When I first got my unit I enjoyed this place with a great location, fair price, and decent access hours. Now in a year and a half with two price increases and majorly reduced hours I have a very bitter taste in my mouth about Public Storage.
Charmaine was so friendly and helpful! Facility was very clean.
Dub was extremely helpful. Excellent costumer service!
Don't believe a thing these people tell you. The rates rise periodically despite assurances they don't. They changed the access hours from 9pm to 6pm via postcard - AND raised the rates by 10% to boot. And good luck finding a rolling cart!
We never had a problem and the staff seemed to actually do their job correctly. Unlike most storage places ive been to.
RUDE, UNPROFESSIONAL AND BEG FOR GOOGLE REVIEWS SO BAD THEY SEND YOU POST CARDS. PATHETIC BUNCH OF MORONS.
The staff at the 700 Fairview Ave. location were very friendly and personable. Charmaine helped me with my unit. I had rented a unit online so I could lock in the rate and when I went to see and pay for the unit, somehow the computer had raised the rate by $6. Charmaine changed my unit so I could keep my original rate. She was very sweet, friendly and helpful.
For the smaller units (like 5 x 5) what is the ceiling height?
The staff are awesome and friendly! I had never rented public storage before and Rodney made the process easy! They even helped me take all my moving boxes to the car, definitely recommend.
Rude cleaning staff.
Terrific staff. Wendy was a huge help
The kindness and courtesy of the staff have really helped to make this move for me a better experience.
Great people! Timely support! Even helped me with securing a vehicle for the evening. Love working with this team!
Rodney sorted it out, even when I was in the midst of total moving panic. Highly recommend this place!
Dub and Rodney were extremely helpful and friendly. I got a unit online and within minutes received a phone call from Dub. I walked down to this storage unit and was able to check out a variety of units from Rodney and pick the right one for my company's needs. Not only does this public storage allow you to reserve a key at the location for multiple people to have access, but you can also have packages delivered directly to the unit. SO thankful that this storage space has friendly and inviting people, as well as a well structured plan to fit individual's/company's storage unit needs.
Getting set up was friendly and fast. Facility very clean and nice. So my initial evaluation was 5 star. But I rented a 5x10 storage space to store mainly building materials which I was very clear about. They even asked me what for. A few days later I hauled 8 sheets of 10 foot OSB (siding) up with MUCH difficulty late in the evening only to discover my space was "approximately" 5x10 and the panels would not fit. I then had to haul them back out and reload them onto my truck (again with very much difficulty). Very angry at this point. If I'm not getting 5x10 I should have been informed. On a subsequent visit I had a truck load to haul up and all the carts were locked up. 1st time ever and had to haul stuff up as much as I could carry. Didn't have time to unload all before gate closing time. Still don't know why carts weren't at my disposal??
I had a great check-in experience with Rodney and Nicole! They made sure that I had everything that I needed and made me feel super welcome!
This staff is very helpful and friendly. Dub Help me out a bunch when I was moving everything on my own!
Dub is incredible provides customer service that truly goes above and beyond. I needed after hours access to my unit and Dub was reliable, quick to respond and easy to interact with onsite. Appreciate the service and will absolutely recommend Dub and his team.
Rodney is super friendly and helpful!
It's a storage facility. No bells or whistles. Prices seem to be slowly increasing... Access after 9pm would be extremely appreciated. Also, shorter codes. You have to punch a 9 digit code to get in, punch it to get up an elevator every time and punch it to get out. It's just bothersome.
Had great experience at this location, and employees went above and beyond to help, specifically Dub who made sure my first experience using storage was a good one.
Every time I close out a unit here they try to tell me I owe more money and then I have a big hassle showing them that is not the case
Rodney at this location is so helpful! He made my check in so easy and he is so friendly and professional. What a helpful guy, Thanks Rodney!
Coquita was very helpful. Great location and service.
My account is up to date. They cut my lock while i was out of the state paid my account current. Need to purchase new lock but only avail until 6PM during the work week. Most of Seattle work 9-5 10-6 just like them so impossible to make it in. Wont take cards over the phone to replace lock. If you have the option of going with anyone else please do so.
nice units couple ways to access unit, roller carts available during hours of op.
Clean. Friendly staff. Good prices,frequently good deals available, like $1 for a 1st month. The bathrooms, however, could well be improved! All the bathrooms on each floor are closed off/locked up and inaccessible except for the 1st floor. But the 1st floor woman's bathroom soap dispenser has been broken for 4 weeks now. Someone put a bar of soap at the sink. While I find that to be.... better than nothing, I also find it gross:everyone using the same bar? Seems less than ideal!
Very kind and helpful staff. Meron did a great job on his first day helping me get a storage unit last minute.
Very clean and great staff!
Bob, was very nice and informative. He spent time too explained everything, I wish there were more people like him! Storage was well lit and very secure, I feel very safe and happy with my choice of Storage facilities. Catherine Watson
Zack was awesome. Helped me update my users fast due to being in a hurry. Polite and great customer service.
Rodney was very professional and helpful at every step of the process. Unit was clean, safe and secure. Customer service makes all the difference and Rodney was first-class.
This place is the best! Rodney and Nicole are so nice and helpful!!
If you run a buisness or need reliable access to your stuff, DON'T STORE HERE. Frequent elevator failures and terrible communication from regional level management seem to be the buisness model here. When the entire facility was unaccessible due to a keypad malfunction, management failed to communicate this, leaving me and other customers in the dark until we showed up on site, expecting access to our property. Public Storage then didn't complete repairs according schedule, so I returned several days in a row, but without access to my unit, resulting in significant business losses. Not only does Public Storage fail to deliver on their initial agreements, but they don't handle failure with the customer's needs first. Worst of all, they continue to deny a refund despite such a fiasco!
Great customer service. Bob was friendly and provided me with all the information needed. Clean facility and we feel comfortable storing here.
Tiff McKay made everything fast and easy she really knows her stuff. I'm mean she was helping me and answering questions when interrupted by other people with the greatest of ease. I was thoroughly impressed with your multitasking
I had to go in twice to complete paperwork because they wanted to charge me for a week prior to the date I reserved the space for. Everyone was accommodating when I opted to wait but Rodney was particularly good on the 2nd visit. He was quick, thorough and didn't waste an ounce of my time...kinda made it fun. I hate the idea of even renting a small storage space but it's a necessary part of life at the moment. The staff and the location and the cleanliness of the facility couldn't be better.
Secured entry, Clean, Friendly staff
The staff was helpful in correcting a mix up in my storage transfer. Accommodating and excellent customer service.
Very friendly and much more efficient than uhaul
Rodney done a great job in helping me set up my storage unit. Fast, friendly, knowledgeable service
I received help from Rodney and Tiffany recently. The S. Lake Union location is very clean, welcoming and professional. Thank you for your attentive customer service.
Wendy did a great job assisting me with finding the perfect storage unit! Highly recommend!
Rob was fantastic! He helped me find the right storage unit for my needs and was super helpful. Definitely recommend!
Laura is super! So helpful -- second time renting at this location. Best pricing - clean facility.
They have homeless bums that sleep in the elevator giving a tresspass worning and not aressed you were close your storage is not secure here or safe your stuff is not safe here needs 24 hours security at 700 Fairview move your stuff out the rent is too much
Laura, Stephen and Margaret where SO helpful and kind!! Deserve raises!!!
Babes (Estrellita) and Allan were amazing! They are so friendly, it made my experience quite memorable. I feel that I can trust and rely on them if/when I have any questions/concerns.
Babes Allie and Allan are really nice their service is great😊😊😊😊😊😊!!!
Came here to rent just for one month and Margaret helped me. I enjoyed the expierence so much! She made things very clear for me, answered all my questions and VERY professional. Totally recommend her!
Britney and Margaret were excellent. She had to fax a form for me to Santa Clara, at the end of the day. Great service
Dub was very helpful and knowledgeable on my move in day and doing the paperwork. Dub knows his job and is completely friendly. The facility is clean. My unit was the proper size that I requested. Overall, I give this facility and staff are fabulous for a storage place.
Unbelievable, this location and others as well. Allowed my unit to get broke into, THEN when I was doing an invintory of what's left these jokers had a junk removal service come and throw away everything that was in the hall and would not let me on the property to get what's left in my unit. Durring buisness hours!
Great place to store. Friendly and helpful staff.
Laura was very helpful and super efficient. Made the process as easy as possible!
Clean, well lit, competent staff, very easy access from freeway (getting back to the freeway is another matter), overall good strife facility. Thanks!
Easy, efficient, and great customer service from Anthony, Margaret, and Tiffany. Helped me get in and out in no time at all!
Abby and Stephen ante great!
As far as storage goes, this is a fine facility. I've been in a temp controlled floor for years without issue (i.e., the unit didn't flood or burn down, elevators work, parking is always available). Here are my frustrations: - Location Access: while close to many Seattle neighborhoods, it can take an addition 15 minutes of sitting in near gridlock trying to access the parking lot. Exiting can be difficult as well. Early mornings and nights aren't an issue. - Carts: there are too few carts and they are on the small side. It's a roll of the dice which of four entrances has one available. If you're lucky, you may find the one oversized cart. - Parking lot slope: the lot is sloped for drainage which causes carts to run away from you while you're trying to load/unload. - Homeless: Before/after office hours, I talk with homeless folks who come on site to charge their cell phones and hang out in the entrances. Most are friendly, some I'd prefer to keep my distance. - Flies: some of the entrances have a swarm of flies that you have to work your way through to get to the elevator. ---------- If you just need to store and forget, these frustrations likely don't apply to you. When you access your unit at least weekly, they're annoying -- especially when you're paying a premium for the location.
Buyer beware, RUN away. Moved in on the 1 month special, was told when I was there I was paid up till the end of February. Pa9id, moved in, received a phone call that actually the deal was 30 days, and so I was only paid up to the 25th. Again AFTER I was moved in and told multiple times in person I was good. Then, they charged a late fee on that 17 dollars, which was a 50 dollar fee. I was told over the phone that they acknowledged this was wrong. But, get this, the employees here are so poorly trained and untrusted there isn't even a manager at the location capable of reversing incorrect fees! That requires a district manager, who never called me back. Then they gave me another managers number and told me not to worry there wouldn't be any more fees until the 6th anyway, 3 days later on the 3rd I get a call stating they were charging 50 dollars to put a lein on the acct. I've owned a ton of storage units, trust me when I say you don't want to rent here, as the other one star ratings say. The ONLY good experience I had here was with Mai, the day I moved out. I fealt bad after posting this and decided to edit it.
Staff there was flexible and helpful, especially Taysia. Really easy process for someone who's never used storage before.
This is the best location. Really enjoyed Anthony he was very professional. ..very clean location.
The personal experience from April, Desiree and Lauren was excellent! -- I need to begin with this. However, I give the lowest rating because the company in my view is truly a "let the customer beware" business. For example, I have had another storage box at this property for 15+ years even with Shurgard Storage before it sold to Public Storage. When driving by the property today there was a sign that said "1st Month for $1.00" meaning for new accounts. But when I went to the office to rent another unit. I was informed that since I had an account this did not apply, and I would need to pay the new (higher) rent of $110 for the first month. Shurgard would certainly not have punished long term and expanding customers this way. While the amount of money involved is not great, this is ridiculous customer service and essentially false advertising. The company also makes sure to nickel-dime charge for everything from "set-up" (amounting to someone (needlessly) walking you to the storage unit and having you sign documents), lock rental and such and makes sure that as a customer you sign away virtually any possible chance for recovering losses should Puplic Storage be at fault. I am a senior executive in the company renting the new storage unit. Were there another locational-convenient option, I would certainly choose it. It seems only about the $$$$ to Public Storage -- indeed let the customer beware!
Unit was robbed, and then this month they changed locks without telling me beforehand, resulting in a wasted trip.
If you need to store things for month or less, utilize the $1 first month promotion and your total will come to less than $50 with fees.
Anthony and Taysia were great. Friendly and efficient.
Anthony and the crew were very good at explaining everything to me and always very helpful.
Anthony and the staff was very helpful. Clean storage rooms.
The staff here work very professionally and respectably. And Colin, who worked directly with me, is a great pleasure to do business with!
We switched over to Public Storage after several months with a different company. We spent a third less with Public Storage AND had a climate controlled unit that was larger than the old one we'd been paying for. The people were ALWAYS kind and courteous, we never had a problem with them. The only reason we left was that we'd moved out of the state. If the option presented itself again, we would definitely use them again. (Thanks to Collin who helped us out; he was awesome.)
Anthony is awesome. And provided great customer service.
Anthony was very helpful. He explained everything completely. Couldn't s ask for better service.
Called in less than 60 seconds from reservation online!
Lauren, Margaret provided exceptional service to me today. Lauren went out of her way to help me find the best space for my belongings. She was friendly, personable, professional and efficient. Thank you Lauren!
Great incoming rental experience with Erin. Everything was very easy. My only gripe is about my storage unit itself. It would be nice if the basement was climate controlled! It's very chilly going from the outside to the freight elevator to my unit.
Outstanding, friendly, efficient customer service!
Anthony was very professional and helpful. The entire process was quick and hassle free. Thank you, Anthony!
staff is excellent. Lauren and Sarah were professional, welcoming and even though we walked in almost at closing time, they helped us find the perfect unit for our needs.
Great professional service with thorough advice and every question we had Jeff made sure we were taken with professional excellence.
Stacey and the rest staff were very helpful and the whole process ran smoothly.
Sarah was very helpful!
First off let me just start by saying I hate public storage with a passion. They took over a company that I stored with and immediately raised all the rates putting me in a terrible situation being I am low income, disabled and my vehicle was wrecked putting me into homelessness. This company and Generals greedy corporate America and if you look at a map press United States will find their damn near everywhere! But that being said, the staff at this public storage is much more decent and helpful and willing to help and work out a payment schedule when you are late than the one I was working with. That one basically just tried to use scare tactics to get your money out of you! And I have a panic disorder, their actions sending my panic through the roof! Everybody at this Seattle location has been decent. Thank you Coquita, Colin, Lauren, Dejanay, and Jeremy! To make something that you don't want to do and it is a hassle I might use your experience. Thank you again!!
Anthony Lauren Dolan provided great service today
My representative was Coquita. She was friendly and funny and explained everything thoroughly. I have never rented a storage unit before so I was pretty lost and worried. I also had a serious case of been-moving brain. She made the process very easy and felt confident that I had made the right choice in storage units. And I think I was her first solo appointment! Thanks Coquita!
Very helpful. Very professional. Thankfully very fast as i was late for a lunch appointment. Would definitely rent from again.
Great location, and friendly employees. Special thanks to Virginia, Lauren, and Amy, who helped me switch units multiple times, and made sure the billing was set up correctly. You rock!
Definitely the best storage in Seattle easy access great elevators lots of carts and when I was loading staff was frequently check facilities. On a side note I left a document in office on accident and the staff was able to find it and fax it to me. 5 star customer service
The elevator near my unit broke AGAIN today with my furniture in it. I was moving out and had 3 movers (paid hourly) when this happened. The staff were incredibly unhelpful (could not tell me when this might be fixed) and one staff member in particular--Virginia--was beyond rude and unprofessional. She kept telling me over and over about a sign that the elevators were out of order was on it the day before. When I tried telling her that there was no sign today and that it ha...d been working for us for an hour she blamed my movers for breaking it. This same new elevator (in a new building) has been broken many times. Maybe its the elevator not my movers, Virginia. I finally had to leave with my stuff still stuck in the elevator. When I left my lock and key at the front desk so that my things could get locked up when the elevator is fixed, the staff seemed puzzled as to why I'd leave a lock. I had to explain the whole thing again. NEVER got a word of apology. Still do not know when I will be getting my belongings back. See more
The elevator near my unit broke AGAIN today with my furniture in it. I was moving out and had 3 movers (paid hourly) when this happened. The staff were incredibly unhelpful (could not tell me when this might be fixed) and one staff member in particular--"Virginia"--was beyond rude and unprofessional. She kept telling me over and over about a sign that the elevators were out of order was on it the day before. When I tried telling her that there was no sign today and that it had been working for us for an hour she blamed my movers for breaking it. This same new elevator (in a new building) has been broken many times. Maybe its the elevator not my movers, "Virginia." I finally had to leave with my stuff still stuck in the elevator. When I left my lock and key at the front desk so that my things could get locked up when the elevator is fixed, the staff seemed puzzled as to why I'd leave a lock. I had to explain the whole thing again. NEVER got a word of apology. Still do not know when I will be getting my belongings back.
Colin and staff make this place the best storage facility I have used! Always looking after their renters and letting you know if anything seems amiss. Friendly, helpful, meticulously cleaned.... I can't say enough!
My wife and I were unfamiliar with Public Storage. Erin was very helpful in answering all of our numerous questions about storage units and packaging. We look forward to doing business here in the near future.
I want to say that your whole staff is wonderful but especially Philina! I look forward to interfacing with her again!
The gentleman we worked with was named Colin. He was very knowledgeable and kind. Made sure we were comfortable with the space. Very clean and safe environment. An overall great experience!
Very helpful and friendly staff! Clear instructions, reasonable rates, and extremely clean facility. I was even given a discount I was unaware existed. Highly recommended, especially for college students looking for a place to store stuff over the summer.
Colin showed me around the facility and genuinely cared about my needs and wants. Facility was very clean and secure. Good experience
Very clean and well managed. Leasing the space was fast and easy. I especially liked their help in selecting the right size for my needs and finding the best deal. Kudos to the manager and Philina!
Affordable. Insurance was mandatory would be nice if it was optional. Nice location.
The best storage with a great customer services.
Lauren gave me the best customer service i have encountered at public storage she is so awesome :) thanks Lauren @public storage located at 700 Fairview in Seattle
Was very grateful for the thorough help provided by Lizzy. She was both professional and courteous throughout our transaction.
Great all around service
These people are awesome! Valerie & Jeremy are the best!
Lizzy and Lauren made my experience so pleasant and easy. I would come back in a heartbeat.
Colin was extremely helpful and made my experience as easy as it possibly could be. If I ever need storage help again, I'll be coming back here
Dolan was very helpful in setting up my unit. When I had a problem with the latch on the door, he was very prompt with addressing the issue.
I had a great experience today with Erin while switching from a larger unit to a smaller unit; very professional and great bedside manner.
Those guys are awsome! I walked in and George and Mary were straight to my assistance, they were real knowledgeable, respectful, kind and patient. I would go back anytime no problem. Thank you Team Lake Union!!!
I knew what I wanted. Public Storage had it at a very convenient location for me at a very competitive price. I did my research in advance and was not surprised by any of the fees. Unit is very clean. Only problem is difficulty accessing from Fairview (almost impossible during rush hour.) There is a back entrance but it's temporarily unavailable. I anticipate access will be a lot easier when that entrance is available. I was checked in by Lizzie I think Whoever it was, it was a quick, easy and informative process. I've had the space about two weeks and have experienced 0 problems. When I'm there during open hours questions are quickly answered. ("Can't find a cart?" (looking at tv monitor) "Here's one. I'll go with you to make sure it works for you." High recommendations for a no hassle rental.
an A-plus experience
Would give it many more stars if allowed. GEORGE = great, energetic, organized, respectful, guidance, efficient Today my husband signed a lease for a unit in your storage facility at Mercer & Fairview, Seattle. On 12/14 my husband visited another of Public Storage facility, 15th Ave West, and found the young gentleman to be most helpful and efficient. On 12/15 he visited the Stone Way facility, which is closer to our home, and met 'George'. He was very impressed with George as he showed him around, discussed our needs and suggested my husband also visit the Fairview & Mercer facility as it might meet our needs the best. He explained the climate control offered and discussed what we might be storing. On George's tour and recommendation he did rent a large unit at the Fairview & Mercer location. My husband worked for forty years, many in HR for a large retailer, and he can only remember a single candidate who was as outstanding as George. George is polished, courteous, very knowledgeable and a gentleman. These qualities are not seen very often any more. As a senior citizen we appreciate the attention and care given to help my husband in making a decision on where to trust storage of items important to us. A big thank you to George for his professionalism.
Yay! Erin was great!
Management and employees were very welcoming and wanted to earn my business. They showed me several available units and did not pressure me to sign agreement. Once I decided, they walked me through the whole process and explained all the details in simple terms. I highly recommend.
Dolan was really awesome. Even opened a brand new pack of screw drivers so I could borrow one. Totally recommended.
Welcome to the neighborhood! First I must say that I am so pleased to interact with such an exceptional customer service team: Manager Colin McBride and associates Lizzy, Dolan, Michelle and Erin have given me and my staff exceptional customer service. Their response time (phone, questions) is super-fast and I get the info I need without any BS. Everyone in the office has a well-trained positive attitude, especially Colin whom I have worked closely with many times without any issues. I will continue to recommend Public Storage Fairview to my peers, family and friends. Keep up the good work Team PS.
Reservation and sign up process was easy as staff walked you through the documents. The approx $70 cost = $1 storage + $30 account setup + $25 in-house lock purchase + $11 insurance + $3 misc. It was still the best deal around. I would be wary of the insurance, dont get it if you have a renters or home insurance policy. While the insurance is mandatory as stipulated in the contract, it seems the process to waive is too burdensome for staff to assist with; as the questionaire is a seemingly formality as indicative of the "paperwork". Ergo getting a refund becomes burdensome because the GM is negligent, two visits/msgs since EoM Sept '14 and waiting for refund. Aside from this chocking the otherwise good opinion of the clean facility, easy access, and simplicity of usage for a one month rental then I would consider being a repeat customer. So ya its okay.
I had a good experience storing my things here. It was very clean and George was very efficient at checking me in and explaining everything. It got pretty busy in the afternoon but in the morning there were always lots of carts and parking available. Checking out was also very quick and easy, I would use public storage again.
Michelle was very helpful. She showed me the fastest route to my unit and answered all my questions. We did all our business quickly and efficiently. Her good attitude and demeanor was appreciated.
Awesome customer service! Michelle was a huge help!
I recently rented a small space from this storage unit. George was the individual who helped me. My experience could not have been better. He was so friendly and explained everything to me perfectly, from greeting me as I walked in the door, going over my options, the billing and design of the facility. He is an excellent employee. Thank you.
I had a very good first experience here. It was quick and simple to rent a unit, and George was very helpful. I recommend this location.
I had a very good first experience. The establishment was very clean and provided good customer service. George, one of the employees, was very knowledgable and friendly. He walked me through all the logistics and accommodated me through the entire paperwork process, making my moving in process very simple and smooth!
Facility is new, clean and fresh. Michelle was professional and helped us quickly complete the paperwork needed to rent the space, providing cheerful, excellent customer service!
This was my first experience with Public Storage and it was great. Michelle, the clerk that helped us, was excellent - very professional. She explained how everything works and showed us around and answered all of our questions with a smile! Very satisfied with my first experience there.
great place. helpful staff especially Lizzy!
The employee who helped me was friendly and gave us a helpful presentation. The facility looks very organized. Thanks Lizzy.
Today George, a trainee and Colin, the manager, worked with me.They explained procedures perfectly and made sure I understood how I was to access the property. Both of these men are outstanding representatives of the firm. I told Colin that George had done his work with me perfectly. As a school principal who has expertise in how to teach and explain both of these men are exemplary. Bruce Davis
George was really informative.
New customer, so I can't comment on the note below, about them managing late payments, etc... I had a good, first experience. Erin was very knowledgeable and professional, handed me a card with G+ info on it, and said "please review us". I like that they are pro-active about trying to get reviews, but they are not "buying" or paying for reviews. Place was clean, easy to access. I understand that the basement has recently had major renovations, and in the past it used to flood, but (hopefully) doesn't any more. I'd still arrange to keep anything valuable off the ground. The also require renters to purchase some sort of insurance, which caps out at $5k. Oh, and they provide locks, which is pretty cool. can't give it 5 stars YET, because I have hardly used the service, but I may change that rating, once I know a bit more about them.
great place good communication Erin was cool and explain everything well and clear nothing left out or over explaining stuff i dont need to know i recomend go see erin she sort you out!
Fast fun and friendly! Got a steal of a deal and Brian was very helpful.
Thanks Erin, excellent customer service, very informative and passionate about storage unit options. I hope you get your girls scout cookies!
I had a great experience getting my storage unit secured and Dolan was extremely friendly and helpful. Came away feeling confident I made the right decision. When it came time to actually move in, there were plenty of carts/dollies available to wheel my stuff in, and the elevators worked well.
Same as some of the other reviewers, I love that I got a really great deal on a storage space. I like that the building is new, clean and well lit. Easy to get to also. BUT the best part was working with Michelle. She was simple OUTSTANDING! She let me look at several spaces, helped me figure out what I needed, was patient and walked me thru the whole process. She couldn't have made it any easier for me. A few hours later I'm all moved in and happy as a clam. I highly recommend working with Michelle.
Delaun was friendly and helpful! Great service, felt confident in my decision to rent space here
Dolan provided informative and fast service to get us into a storage unit at at great price. Thanks Dolan!
Erin was very professional and helpful
Dolans the man give him some cookies. Great service
These guys are the best! Moved to Seattle from Memphis, TN, and the Public Storage (700 Fairview Ave) staff were extremely accommodating with my needs, and they made it easy for me to lease a unit even before I arrived. When I got to Seattle, everything was ready, and a professional showed me my unit, gave me the access codes, and I was done! Highly recommend this place for your storage needs!
This location is wonderful and the people who work there are just fantastic. Colin handles business like a public storage Superman and Dolan's glorious beard speaks for itself in it's role of awesomeness.
I like the location and the controlled elevator access to floors, makes me feel safe even from other renters (you never know). You have to purchase a cylindrical lock from them but you can also add your own lock for more security. I got the right sized unit for our needs and a good price compared to the other places we checked out. We even saved about $10 per month by reserving online, they call you 5 minutes later to set up your move in time. They have a no stone unturned attitude when it comes to getting you set-up and it can be a little overwhelming with all the phone calls before and after but it's appreciated. Erin was our guide when we came by to check into our unit and she was very helpful and fun to hang out with. She answered all of our questions and even though there were some computer issues that day at the signing/paying part (another couple had the same trouble) she got us a temp code and called us in less then two hours to confirm everything was taken care of. You are required to purchase insurance for your unit but if you have renter/homeowner insurance check with them to see if they cover storage items, if so PS will refund your cost and remove it from you future bills.
Criminals! No other word for it. Accounting staff is unable to deposit checks on time and charge VERY high "late fees". Nice use of the term since they are in control of putting the check in the bank. All my other bill pay accounts in Seattle clear the bank in 1-2 days after payment is sent. These guys take a week and claim a 6 day grace period. They are unwilling to discuss why it takes them so long to clear the checks. Colin is rude and condescending on the phone. Be careful!!!!
The Randys at this coordinate were most efficient is assimilating my storage requirements. Most definitely recommend. Ask for Randy or Randy.
The service was outstanding! Lizzy helped me out today and gave me all the details and leasing info. Jay at one of the other Public Storage facilities also helped me out by finding the space I needed. He called around for me, which was very kind. Thank You for your help.
I looked here because of the convenience (hop right off/on Freeway), but once I got there, I stayed for so many reasons. The building is brand new, so my unit is clean, the lighting is great and it appears to have excellent security. Lizzy was extremely nice, professional and answered all my questions, even when I wasn't sure what size unit I needed, she showed me several options until I found the one I wanted. Thank you!
Erin's the best! Makes great salsa too!
Dolan was the man, ask for him and he will help you out with anything. very nice and professional. and what a glorious beard.
I came in to rent a space, and was greeted by Ryan. He was very helpful, answered all my questions and set me up with a great space in a brand new building. I would definitely recommend this facility.
Facility is clean, the staff, particularly Lizzy, are super helpful and accommodating. Great location, service and pricing.
Needed a storage space quickly and was helped by Allan. He helped me find the right unit for my needs, and at the most competitive price. Very efficient service, clean facility, and great customer service!
Clean and neat. Now with a new building. Every time I go here Colin, Liz, Erin and Dolan are happy to see me.
Stopped by today to sign up for a unit, and Allan was EXTREMELY helpful! This was the first time I've had to rent a unit and he made it easy and quick.
Wesley, Erin, Lizzy, and Allan were very helpful!
Allan was really helpful and nice!
On March 2nd Dolan helped us downsize our unit in this building. He did an excellent job and made what might have been a complicated process quite simple. Tim
I've rented several storage units here in the past. I've always had a great experience with there product and staff. Colin is great!
Wesley V. Was very helpful when it cam to determining which unit would be sufficient for my storage needs. Thank you !
We've been using this facility for two years and can't say enough nice things about Colin and the staff. Wonderful, helpful and friendly in every way in meeting our storage needs. Great central location, and would definitely recommend to anyone!
I had the best experience ever for renting a unit it was fast and the staff was great especially lizzy!!!
I have been customer for 3 years. The other day I went in to down-size and was given the Royal Treatment! Dolan was waiting with a smile and a positive personality. This does not seem the usual treatment in Seattle and it made my day. With the stress of moving and the high price one must pay to live in Seattle, I was thankful for the wonderful customer service. I invite all to stop in, even just to take a look at the clean, safe property and experience great customer care. Thank you Dolan!!!
Public Storage at 700 Fairview in Seattle has proved to be a five star facility with a 10 star Manager. Colin has been very professional while at the same time sensitive to our needs while choosing a storage unit and at the same time outlining the many options available should our needs change. He made it evident that there would be no reason should our situation change to leave the facility but rather to just adjust our choice of storage units. The combination of these two qualities has made our experience everything we hoped for. I was also very impressed with Colin's ability to make sure his staff was doing an excellent job of handling a busy Saturday crowd of new customers while at the same time training a new employee. He was patient with all, both customers and staff, and clearly comfortable as a manager. I will not hesitate to encourage friends, family and business associates to look to Public Storage for their storage needs. I would also tell them to ask for Colin when they call to consider becoming a Public Storage customer. I am confident that he will be instrumental in closing the sale.
Over the decades, I have been served by numerous local and regional Self Storage companies. My experience and the service by Colin & Alison at this facility were excellent. They rapidly provided me a comprehensive overview. The pamphlets on hand were comprehensive. All my questions and uncertainties were easily addressed. The office, facility, and even the parking lot were spotless even though a major construction was underway. I'm certain that my ongoing relationship with Public Storage is going to be fabulous.
Wesley was awesome. Parking was terrible because of construction next door but that wasn't his fault. Peace, I'm out.
I was moving from an apartment to my condo, but there were going to be a few weeks in between, so I needed a place to store just about everything I own for a few weeks. I went in to rent a unit, and Colin helped me find something just the right size. I was able to stack all of my stuff in there, and he didn't try to force me into a bigger unit that would have been more expensive and bigger than what I needed. 10/10. Would rent again.
I have rented storage spaces many times and while I have usually had good experiences with Public Storage in various locations, I have to say I have never had a better experience anywhere than I did here. The staff was completely professional, courteous, efficient, friendly and prepared, particularly Anthony who knocked my socks off with his smarts, respect and helpfulness. And wow is this place CLEAN. The office looks like a surgical suite with everything neat as a pin. Man, I trust these guys to keep my stuff safe! You cannot go wrong here, I highly recommend them.
Never having ever rented a storage unit anywhere, I wasn't entirely certain of what to expect or how taxing the processing might be. To my surprise, the whole experience was perfect. Easy, quick, friendly, professional and straight forward. I looked up pricing and locations online, created a reservation, got a call back next morning, set up appointment next day, stopped by, got immediate assistance, tour and explanation of lease, etc. Signed papers and was in and out w/keys in hand in about 15-20 minutes. So simple! I couldn't be more happy with the experience, convenience, pricing and Wesley was helpful, knowledgeable and friendly. Colin was supportive as well. Actually very excited about my experience, transaction and these days, it seems sadly rare to have efficient and positive experiences with customer service. I can honestly say this was one of them. Thank You!!
I looked around the metro Seattle area for good space at a good price and the best deal was this Public Storage location. It's easily accessible by many major thoroughfares, is clean, and the staff is very helpful. I would recommend this location to anyone in the Seattle downtown area that needs quick, easy access to storage items.