Customer service is very nice! Thank you Mark!!
Mark was great, very friendly and helpful.
Great service and convenient! Mark was who helped me was great!
Mark was very helpful with my transfer!
Mark at Sammamish site is helpful and easy to work with. I have used this location several times.
We have just rented a storage unit here after dozens of other units and I can proudly say this is my family’s absolute favorite. We originally went for a 10 by 10 and felt it was a little small for us and Mark helped us change our unit to a 10 by 15 without any trouble. I wish we had more employees like Mark who seem to actually love to help people. Great customer service, and clean.
Nice, clean place and good automated system for access and payments. Staff is wonderful and considerate. Mark helped us figure out suitable space for our needs when we first moved in and later on worked with us to relocate us to a new locker to keep our rent within our budget.
I was comparing units for a short term rental and found this facility more affordable then the other option in Sammamish. When I went to visit the facility, I found Mark very friendly and helpful with any questions I had. The facility is very clean and easy to get our stuff into with the provided flatbed carts. The only problem I’ve had is the app doesn't work opening the gate or the elevator so I need to enter the code manually. Other than that, so far so good.
Mark (Property Manager) was of great help. Thank you so much for answering all our questions prior to renting the unit.
I had a very good experience with Public Storage. The unit I rented was very clean and Mark was helpful getting me situated. I rented my unit for about 8 months with no problems. Check out was fairly easy using the app. Mark was very kind and provided me with all my checkout instructions. I would use their services again!
Great service and a great spot. Mark was excellent and very helpful!
Mark is great, super helpful and friendly. Thanks!
Storage is great, nice access and safety is a plus.
Dylan is great but the main property manager Mark is a little snippy, and the amount of messages, voicemails and emails sent over one thing is aggressive. Oh and the after hours line is disconnected so I’d probably suggest getting that fixed.
Best storage unit ever. Been with them a couple of years. Affordable, clean, and easy to access. Great app. Upgraded my unit and Mark made the process super fast and easy. Only warning is that they can increase your rent with as little as a month's notice. They've only done this once to me, but I was still a little surprised by it. Customer service eventually gave me a little extra time before increasing my rent.
Great experience at this public storage facility, Mark Was very helpful and provided great customer service. He even gave me A replacement lightbulb, so now our unit is nice and bright.
It is my great pleasure to have services from Mark from the beginning of my rental here. He is very friendly, patient and always smiling. He provides detailed pro and cons about the different units available, steps out of his way in helping me when I am in need. He is very skilled in using the computer system in reservation, payments and etc. Thanks so very much!
Mark was a great help with getting the unit I needed. It was very fast and the site seems quite secure.
Just rented my unit. Mark was super helpful explaining everything I needed to know and answered all my quesrions.
I made my reservation online which was easy. We got an email with the unit number and hours of operation. When we showed up, the office was locked and lights were out. After waiting a bit, we rang the doorbell and then called customer service. After trying multiple times, we finally got in touch with someone and they told us that specific location was APPOINTMENT ONLY, and that they closed at 1:30 on Sunday. LUCKILY, the sweet lady at Issaquah Public Storage was able to approve my identity over the phone so we could get gate access to move in. So, if you rent here, call them before showing up with 2 cars full of stuff. VERY inconvenient, but VERY thankful for Issaquah. I believe her name was Pat and she was the best. If they had an available unit for the price we wanted, we would have headed over there instead. Our unit WAS ready and clean for us to move in. The loading area is not covered and is tiny. You have to block units to unload your things.
EXCELLENT Customer Service Skills at this location- HIGHLY RECOMMEND!! The Property Manager, MARK- goes ABOVE and BEYOND and is so personable and HELPFUL!!
5 PLUS STARS ⭐️⭐️⭐️⭐️⭐️
Mark was very helpful in guiding me through showing me the storage unit & explaining the paperwork to me.
Very easy access. Mark was wonderful in helping me with initial setup!
Mark was very professional and thorough. Highly recommended!
I know the individual facilities are not completely responsible for the shady policies of the overlords but thought this would be noticed more than a review of the corporate offices. This is a review more about corporate policy than it is about customer service at the Sammamish facility. But not entirely.
As short as I can... We've been renting a unit here for about 9 years. Every 6 months or so, PS increases the monthly rent. I've asked for a couple rate holds over the years which somtimes were granted. Over the past year, my monthly rate has gone up twice and now I'm being charged almost $500 for a medium sized unit. This is twice as much as the going rate for the same size unit. 7 months ago, I was told by the property manager that if I were to rent another unit on the same property that I could get the same rate as a new customer. (I would move my stuff from the current unit to another) I agreed but nothing was available so I've been on a "waiting list" for 7 months. I've seen same sized units become available then occupied several times and have made several attempts to contact the property manager to ask about availability. I get the same answer. Nothing available. Maybe this is policy, maybe the property manager gets commission by renting to new customers. It's a shady business practice. I'm moving to another company this month.
The manager on-site, Mark is full of knowledge on the Public Storage experience. Mark, you are amazing!
Mark was a great help... top notch. I also.come back!
Mark was so helpful - I really appreciate his help in getting the right unit for my needs.
Mark was super helpful and always courteous. The place is really clean and always felt safe for me to be there on my own.
Excellent facility and the service provided by Mark is excellent as well.
Mark has been very helpful every time!
Quick, friendly, and helpful service. Mark was great!
Mark is very helpful and exceeded my needs regarding renting a unit.
Mark made the transfer between units easy as could be. His friendly attitude was quite welcome.
Mark, the manager on-site, is an excellent wealth of knowledge on the Public Storage experience and he goes above-and-beyond to take of his clients.
Thank you so much, Mark, for looking out for us!
Mark provided excellent service and was helpful at getting me get into a more affordable space!
Mark was excellent to work with. I would recommend this location to anyone that needs to store items. Thanks again Mark!
Mrs S. Smith
Mark is great. He helped find the perfect storage unit. Very friendly, knowledgeable gentleman. I highly recommend this place
Mark was professional and thorough in answering my questions and put my mind at ease.
Mark at this location is very helpful and great to work with
Great experience! Mark went above and beyond trying to help me find the unit to meet my needs. And the facility is very clean.
Mark is awesome, super friendly and proffesional.
Mike was friendly and efficient. Facility is clean and secure.
Mark, the Manager was do informative, friendly & helpful!
Clean and using App is great!
Had a super easy registration process. Mark at the desk was very friendly and helpful. Definite 5 star.
Mark has always been very helpful and always friendly
Mark was very helpful with everything. He was respectful and nice to work with.
Mark at Sammamish Public Storage is so great to work with. He is transparent, honest, and a great communicator. The facilities are clean and the location is very convenient. I would recommend Sammamish Public Storage to anyone.
Specific to this location, the manager Mark is a pleasure to work with (5 Stars): knowledgeable, resourceful, helpful, ambitious, clean, well-spoken. The grounds are spotless and well-designed: You can see they graded the site specific to insuring water is channeled away, even as there is no water nearby anyway.
The parent company has a useful app that works well on smart phones and has a good uniform franchise presence across sites. However, there are horror stories I have read (not personally experienced) at other sites; but most of all they have a greedy rate bump operating system that penalizes long-term users with unrealistic rate hikes: my last rate review resulted in a 25% rate bump over last (45% over original rate, all within a year) and it's not like I'm a heavy duty user or caused them problems to earn their ire and extra charges (I'd give 2 stars here). I urge all people considering storage to multiply the monthly rate x 12 (for a yearly estimate; consider my rate bump experience as well) and then consider if they're better off discarding the goods and saving the money / repurchasing new replacements in time over paying the rent, unless you know for sure you can get the goods out and cancel contract after a short rent duration.
I have been with public storage in Sammamish for years and have had multiple conversations with the manager, Mark has always been helpful. He is definitely an asset to the business.
Great location, convenient facility. Mark went above and beyond making our transition to a bigger unit easy and hussle-free.
Mark was so helpful and prompt with my needs. I look forward to coming back to this location in the future!
I left my laptop lights on while unloading and drained my battery. Mark was extremely helpful and got me going again in no time.
Exceptional service at the Sammamish Public Storage! Mark went above and beyond, providing invaluable assistance with rates and even helping us with the logistics of dumping some belongings. His kindness and readiness to help truly stood out. Five-star service all the way!
Mark was great to work with, He was super helpful! Very secure location.
Mark was great. Had a wonderful experience.
Mark has made our storage experience painless and easy. I would recommend working with him.
Today was a day of heavy rain. I arrived at the storage facility on time for my reservation. Mark, the staff member, warmly greeted me. We had reserved a 10x10 unit, not realizing it was too small for our belongings, but Mark provided us with various options and kindly adjusted our reservation. Mark was exceptionally professional and incredibly friendly throughout the process. I am truly grateful for his meticulous assistance from start to finish. The storage facility is in a great location and exceptionally clean. I highly recommend this place.
Marc, the manager was friendly, flexible and very very helpful. Whenever I called, he was always cheerful and helped me understand anything I had a question on. We ended renting three different units from him as he was great to work with.
Mark is so helpful and wonderful! He got me set up with a unit quickly and is in the office all the time for support. Great storage spaces and easy to maneuver things around! Thank you to Mark!
Mark was very helpful and easy to work with, highly recommend.
Used this facility for 2 months while I was moving homes. I worked with Mark on check in and check out and he was great to work with! Awesome staff and safe storage unit.
Mark is super easy to work with very helpful information
Mark was extremely helpful and friendly! Very easy move in process
Mark was very helpful with my moving needs.
Mark was very helpful and he tried every way possible to help us with our moving situation.
Mark was very helpful in walking me through all the options available. The price was high but that’s also because they are almost full
Mark was amazing, friendly, and helpful!
Mark is really helpful and share all the info.
Mark was super efficient and helpful. I signed up and got a key and the (working) iPhone app. In 10 minutes
Mark was super helpful with me today
Mark was super helpful! Smooth and easy process and very clean facilities.
Mark was fantastic in navigating us through the directions on reaching our storage unit and the safety protocols in place !
Mark was awesome and extremely helpful!
Worked with Mark. He was very helpful.
Mark did a fantastic job.
Super helpful and professional. Mark is the best!
Great customer service experience - Mark makes this a superb experience. Great to be here!
Excellent communication from Mark. He made everything super easy. Great place with convenient access options.
*edit* 2 years since our last business with this location and Marc was still there to help us. He was just as awesome as the last time! If you have storage needs at this location, definitely ask for Marc 😁
Marc was fast and made transferring our unit easy!
Mark was great to work with. I’ll come back if I need to do it again!
Mark was excellent to work with today!
Mark was extremely helpful in helping us buy boxes and packing material for moving. He also took time to show us how to load and use a packing tape dispenser.
Mark was helpful quickly getting me set up with my storage unit.
Mark was incredibly helpful. Highly recommend this place!
Mark was really responsive - When I asked for help, he was clear, positive, and called in the appropriate team of professionals in a matter of minutes.
Mark was fantastic to work with....high recommendation
I owed Mark a good review since my last time opening up an account to rent a storage here. Mark was very helpful, professional, patient, and kind. He explained everything to me thoroughly so it was a smooth check in and move in for me. Today I had to transfer my stuff to a smaller unit and again Mark's service was excellent. He helped explain the transfer process and how it would work for my monthly payment. He also helped me save a one-time admin fee (if i were to do a unit transfer online) by suggesting coming in to do it in person. Besides the great service I have received here, this place is very clean and bright. I would recommend it to anyone!
Mark was a very nice guy! Got my situation solved in a manner of minutes. Thanks again Mark! It was a pleasure, and thank you.
After almost three years of not coming to my Mom's storage space, I was having some challenges (to say the least ;)) navigating getting back in etc. Mark was so incredibly helpful in helping me problem solve and offering up suggestions that helped me decide what to do going forward. Mark was the second person that I've interacted with here and was as friendly, helpful and professional as they come. I HIGHLY recommend storing your valuables here. Thank you, Mark!! See you next time. :)
Mark is great. Very helpful and responsive. Good guy.
Mark was so helpful! Every time we go in, he goes out of his way to make our experience a great one. He is so kind, and I've been impressed by his willingness to help us with all of our needs
Wonderful customer service - especially Mark, who walked me through instructions for our nonprofit to store belongings here!
The transfer unit was handled very smoothly by Mark. He is amazing!
My family thanks mark for helping us always with a smile. Also helping friends find a unit that works for them. Great friendly service every time I'm there.
Mark has been very helpful for me and my friends during our moving times helping us find the right size unit and helping us figure out options I would recommend this place to other friends. They are very helpful.
Mark is amazing and super helpful.
I needed to downsize units and was not looking forward to it. Mark was incredibly helpful to make the process fast and easy. Thank You!
Mark has been very helpful finding me the unit I'm looking for. The facility is very clean and maintained very well. Highly recommend if you are looking for a storage unit!
Mark was a terrific help! Very detailed on his explanations~
Mark saved the day! He helped me with a form and answered all of my questions, even though it was for another Public Storage location. Great customer service, went above and beyond. Thank you!
Mark gives terrific service fast and efficient.
Mark is great and he helped me through agreement smoothly
Mark was amazing!!!!! Very helpful and knowledgeable!!!
Mark was a pleasure to work with!
Very well maintained facility. Nice and clean. Mike is always there, keeping an eye on things, ready to help when needed.
Best Storage place in Town. Mark is the best!
Mark was fantastic in assisting me tonight . He was knowledgeable and shared various options in finding a storage unit.
Mark was great to deal with!
Mark was amazing!! Made the process fast and easy.
Mark did an excellent job! Highly recommend :)
Were very helpful and kind to us.
Mark was very helpful, friendly. Answered all my questions.
Clean and accessible storage space. Mark was very helpful in the entire account opening process.
Mark helped me find a unit and made the rental process easy and quick. I recommend this site and company.
Mark is absolutely awesome helping me every time when I ask him. He is very knowledgeable and efficient. Thank you, Mark.
Mark has always helped great guy always has great advice and additude
Mark is excellent in his service. Showed patiently the storage room before booking.
Fantastic facility, clean, and great service from Mark!
Excellent service and a good, clean facility. Mark was able to take care of all of our needs, and provided detailed answers to all of our questions. We got everything accomplished smoothly and quickly. Thank you so much!
Mark is awesome!!
He is so patient and kind and really explains everything to you clearly. I’m so happy I chose this location and interacted with Mark! I love my storage and I plan to be here for a looong time! Thank you Mark!!!
Mark was awesome setting me up!
Mark saved me money today! Easy process!
Mark was great and it was a fantastic storage unit overall. I had a downstairs indoor unit and an upstairs heated unit both were fantastic!
Mark is a super Manager and is always helpful in creating special transfers that involved two (2) storage units. He also lets me know when there is special pricing on various units which is highly unusual.Mark remains very proactive as he watches my account carefully so that I so not have to pay any late fees - especially during those long Holiday weekends which creep up on us from time to time. Much appreciated!
Mark was great help, we were going to fit some more things in and he was very helpful.
Mark is a great rep; helpful and very friendly!
Mark was great help today for our fire inspection a real go getter helping with access and everything 10/10 service and help.
Great location and always clean. Mark is always interested in helping if you have any questions or just want to chat. Moving to a larger unit across town but I will miss the genuine care for customers at this location. Be sure to download the app so you can use the remote access feature to open the gate when you pull up instead of having to use the keypad!
Awesome customer service with a friendly smile! Found the exact unit i needed, thanks Mark!
Mark has been amazing! So helpful. Having to move out due to Public Storage jacking up the rates. Mark tried to help with that but the system wouldn’t allow it. Thank you Mark for trying!!
Mark was supper help full and polite!
Mark is always very helpful and cordial.
Always good to deal with Mark.
Mark was extremely helpful and they have great clean units with easy secure secure access.
Mark is great, he has saved me many times during my move!
Mark has been extremely helpful at the public storage office. Very informative and very helpful with all aspects of Public Storage !!
Mark is an awesome person to help you with your storage needs. He's helped me so many times. With help getting just the right units for my needs, packing supplies and online desk help. We've used this facility a few times over the years. He's always friendly and helpful. If he didn't have an answer for me...he put me in touch with who would be able to.
Mark was most friendly and helpful.
Great working with Mark for initial unit setup
Mark was awesome to work with! ..very helpful and friendly. The place is super clean and well maintained.. easy to access your unit
Mark provided me with excellent service
Mark was awesome! Thank you so much for making our moving experience smooth.
I am moving with my daughter and son-un-law to Montana. I needed boxes so they went to Public Storage to buy them. When they returned they had great boxes. But better yet they had a wonderful story about the delightful property manager they met, Lorita. Thank you!
Excellent place!
Fair price
Very friendly manager
Would rent again in a heartbeat
Lorita was super helpful!
Mark is great guy to deal with and he customer service is excellent 👌
Mark… he is the prefect guy the work with.!! Highly recommend 👍
Five stars for Mark’s customer service! He worked with me to deal with a minor maintenance issue - we came to a solution and I’m pleased with the outcome.
This particular facility does have what seems to be unusually high moisture presence, so if you’re planning for a drive-up unit, you might be prepared to use moisture resistent crates (I use plastic crates from Home Depot) and desiccant packs to ensure your items stay dry. It’s likely due to ambient moisture (this is the Pacific Northwest, after all), but it may be a factor.
Mark was a great help today. Excellent service.
Mark is being very helpful
Mark greeted me and was extraordinarily friendly and helpful.
He explained the use of the Public Storage app and how much smoother the experience could be. I like how there is a person on site.
It is seems like a safer storage facility and am pleased that everything is monitored so well.
I’m happy with my experience so far!
Lorita was super helpful, friendly, and answered all my questions. I'd highly recommend doing business with them.
Lorita is fantastic, great costumer service and overall knowledge of the business.
Second time I rent a storage here. Very happy with their services here. Mark is very friendly and helpful.
Mark is great to work with and has been helpful with questions about my account.
Mark was extremely helpful in orienting me to accessing my storage unit and explaining the options and availabilities for renting a second unit. He was courteous and friendly.
Excellent service! Storage manager Mark is very accommodating.