I want to sincerely thank Dora at the Public Storage location on 9830 Evergreen Way. Dora has been an absolute pleasure to work with — always attentive, kind, and genuinely caring. She consistently goes above and beyond, paying close attention to even the smallest details to make sure everything is handled smoothly.
That level of thoughtfulness and customer care truly makes a difference and is greatly appreciated. Thank you, Dora, for your professionalism and kindness.
Sam
Rented out for two years great experience. They even dropped the rent 50 bucks once I called. Madelyn was of great help.
Madelyn was great. Her first day on her own she was on site when I had trouble with another tenant. She did her best to help me. Thank you Madelyn.
Madelyn worked an absolute miracle for us!!! At the very last minute, while mass confusion left my & my son’s sensitive belongings up for auction, she took the initiative to find & solve the issue & called me with a solution in the nick of time. It would have been the most devastating day for us if it weren’t for her brilliant, quick action.
10 stars is not enough!!
I would like to extend a big thank-you to Trax at Public Storage on Evergreen Way in Everett for his exceptional service and professionalism. He went above and beyond to make sure our move-out process was completely seamless — from verifying that everything was in order to ensuring our final billing accurately reflected the move-out date.
Trax’s attention to detail, clear communication, and prompt follow-through made what could have been a stressful process incredibly smooth. He took the time to answer every question we had about the process and made sure there were no surprises.
Thank you, Trax, for providing such a positive and memorable service experience. Public Storage is very lucky to have you!
– Sam
Was helped by Madelyn! Super helpful and very cool! Highly recommend
Very nice and clean establishment love the lady that helps me vacate her name was Dora was super friendly and very helpful!!!
Madelyn is very helpful. I rent the storage 3 years ago when I moved from my old house to my new house. However, I haven’t been there for 3 years. I lost my file and also my key. Madelyn was very nice to provide me all the information with a great smile on her face.
Talk to her just like talking to my next door neighbors. Great employee representing your business.
Thank you for great service experience!
Brian provides outstanding customer service. He was friendly, competent, and careful to provide correct information to make an arrangement that worked for me. He was also very patient walking me through website issues. Give this man a raise.
Brian made sure we were absolutely satisfied before we left... Also I had been asking about the light for a long time and he got it handled day one
Great experience at this place. Very friendly staff.
I had a great experience! Set up everything I need and I'm extremely happy! Traxton helped with everything and it went great!
Traxton made my experience with Public Storage quick and easy. I went to a few locations to check out available units and see the different sizes and it was an easy choice after being there just a few minutes. Michelle was awesome down at the Airport Rd location as well, but this location suited my needs a little better. Thanks again, Traxton for making my experience with Public Storage a good one this time around!
Traxton Is The Best Employee Helped Me Out To Get A Storage Unit For Being A 1st Time
Me gustó mucho el atendimento de Madelyn, una persona excelente con buen trato de calidad! Muchas gracias por todo!
Ian helped me and my dad get an extremely good storage unit for landscaping equipment he was super friendly and helpful.
crystal had great customer service and was very helpful
Today Madelyn gracefully assisted with a rate reduction. As soon as I walked in she greeted me with a smile and her professionalism knowing the system help process everything in a timely manner. She represents public storage very well!!! Thank you.
Incredible attention, all super friendly and attentive. DOUG It was great when I showed us the place and especially when I fill out each space of the income papers I explain everything at 100...
Mr doug provided me with all the information very kindly.
Thr staff were absolutely amazing ! Shay and Tracey were great ! They were super helpful and friendly
Doug was great! Very informative and thorough.
Doug and the team give great service; thank you.
Doug is very accommodating, he treat his customers very well and professional.
Doug & Tracy were very helpful knowledgeable and was very smooth process.
Thanks to all Public Storage staff at this location, 9830 Evergreen Way, Everett, WA 98204 for helping out with renting.
Special thanks to District Manager, Tracy for everything she had done for us. Her services are above and beyond expectations.
We are really appreciated her professional TLC services, and highly recommend.
Doug was helpful and pleasant, thanks.
Doug is awesome and very helpful
Doug was great we needed a large unit fast he worked with use to find the perfect option with a great price, such a stress relief. Thank you Doug for being patient with use and helping us understand everything.
very helpful and informative with anything we needed! also gave me my credit back I had on my account
I want to express my sincere appreciation for Angie, a wonderful human being.
She has shown us outstanding customer service, going above and beyond to ensure our needs are met. Her compassion and understanding have been invaluable, particularly during a challenging time when we were facing financial difficulties.
Her dedication and compassion have allowed us to continue storing our belongings in a safe place, and have significantly eased the stress of our current situation.
I believe she is a true asset to your company. Her positive attitude and genuine care for customers are truly commendable, something which is severely lacking in this industry.
I started crying when I saw the increase in my bill for unit 1441. I am on a fixed income & I called & Angie worked with me. She is awesome. Tytyty
Great experience. Doug was awesome and walk me through all the process. Recommend.
Doug was very helpful, facility was clean and well run
Doug made renting a storage easy and seamless. Thank you so much for all your help. I will be recommending everyone.
Doug was really helpful and so kind! Everything went well.
Thank you for all your help tonight Doug
Doug is really helpful. Thank you
I forget the gentleman’s name but he was in the middle of moving offices, but he took the time and was very patient in explaining everything to me.
Doug provided our family with incredible service! Was able to get a unit same day and was walked through the entire experience. Highly recommend this location!
Doug was professional and very helpful!!
Very friendly and helpful Doug is great.
Doug was super helpful and very informative on the options
Very pleasant working with Doug, he had me in and out in no time, explained everything to me thoroughly and made sure I could navigate the app and could get in a out of the gate. Definitely recommend this place.
We had to move out of our storage unit& Doug made the experience quick and easy. He had wonderful customer service skills and answered any questions we had. Thank you Doug!
Doug is a first class property manager at public storage in Everett Washington
Doug was very helpful and explained all the extra fees that online reservation didn’t.
Worked with Mr. D he was so amazing help us and showed us everything we needed to know for an easy access to our new storage
Great customer service Doug it's amazing
DOUG TAKE THROUGH THE RENTAL PROCESS AND MAKE A WONDERFUL EXPERIENCE TO COMPLETE THE LEASING
THANK YOU DOUG!!
Dough is the best at helping and supper friendly best storage spot ever !! Highly recommend
Ive had nothing but good experiences here. Ive been using them going on two years and the property is kept as clean as can be.
I struggled with the raised rent and may have to move down a size which wont fit all my things so instead of saving my items and storing them, ive found i now have to get rid of over half my things . Other than the rent increases, im happy with management and how well the property is cared for.
Doug is awesome keeps the facility quet and clean
Doug was very helpful and patient, he tried to help me to get the good deal, and explained every details I need to know.
However, the storage itself is pretty dusty and smelly.
Very helpfull and great to work with.
Doug has taken phenomenal care of us. From helping us get our unit and making everything easy.
He checks all the units daily himself which know for a fact, because the day after I rented my second unit, I had the lock on insecurely and he promptly put a lock on and gave us a call.
5 stars, awesome service. Highly recommend!
Thanks Doug!
Doug was awesome it was a simple joy to get set up! Highly recommend this location.
Doug he was a nice person he showed us everything while we wanted to know about the space of the storage really nice person🙏🏼😇
Doug was very good customer service he was so helpful getting my storage handled getting me in fast and easy
Doug was awesome, so helpful and thorough but got it handled quickly!
Doug was helpful and professional! He answered every question I had. He was a wealth of knowledge.
Doug has been such a help! They are an honest storage unit. They tried to find the best storage for me for the best price, and didn't try to upsell me anything I didn't need.
Doug was who attended me today, & I’m glad he did ! He was very helpful & very thorough with explaining everything I needed to know . Thank you !
Doug provided excellent customer service and got us taken care of quickly!!!! Good stuff!!!
Doug was super helpful, efficient and communicative. Coming so far out of town he made it easy to manage every step of the way, explaining things well. I like the app and the tech. Thanks again!
Very good customer service two thumbs up for Doug
Doug was a great help !!!
Very excellent work Doug!
Go see Doug for your storage needs
Very helpful thank you so much Doug
Doug was very helpful and patient. Very thorough and was fast.
Doug was amazing ! Answered all my questions with ease & positivity !
Came in to get a unit, Doug was extremely kind and fun to work with. Would absolutely recommend anyone coming here
Doug was wonderful to work with! Very kind and awesome customer service
Thank you doug for explaining it to me
Very good experience with Doug. Extremely helpful and thorough. Made it a nice experience.
Doug was very helpful in the onboarding process
Doug has been very helpful with excellent cuatomer service. Thank you!
Went to this location to rent a unit at another location that had no employee there for the day. Doug helped me and went beyond what I've found to be typical customer service at any storage faucility I've rented at. I wasn't even a customer for his location, and he made sure i was taken care of and in my unit right away. Im hooked on public storage from here on!
Doug was fantastic in helping me quickly get into a unit!
Staff are very friendly and helpful. Doug was great during check out. The reason for the 4 stars is the price. It was a great introductory price but after that it skyrocketed. Great staff, location was good, price left something to be desired but overall it was a good experience.
Doug was a great customer service guy, I got my unit perfectly and quickly! Thanks Doug!
Kimberly is thee BEST! We almost missed her at closing, we called and told her we are on our way, she waited for us to arrive. Fabulous customer service!!
Kim is amazing and she & the staff are very friendly & helpfull.
kimberly was super nice and very helpful!
The people are friendly and amazing. Highly recommend this facility.
Great place very clean and well kept. The property manager was really nice and informative! She was able to recommend good units that would fit best for what i needed.
Kimberly was very helpful and nice. She showed us all the deals and offers available.
Doug is wonderful and sweet
Kimberly gives great customer service..
Kimberly was wonderful. Very informative and she made customers out of us!
Kimberly was very helpful.
Kimberly is the best. So friendly and helpful.
Kimberly was honest, helpful, and straight to the point.
Kimberly with Excellent service! Friendly and organized! Very well kept property!
Great service by kimberly
Kimberly is super helpful and so nice! Love my storage unit it's easily accessible and the grounds are clean!
I stored my stuff here for over 2 years. Kimberly my property manager was super nice and always very prompt with calling to notify me that I had missed a payment. I appreciate the customer service here very much for their assistance and always being helpful.
Thanks to Doug who helped me close out my account and issued me a refund.
My only qualm overall has been my price increase on rent, these units can get really pricey after a few price hikes.
Affordable and clean property. Kimberly made renting a unit super easy!
Kimberly was very helpful and she told us everything we need to know in a timely manner and helped us get where we needed to be. We greatly appreciate her helping thought she was wonderful.
Very helpful and professional 👌
Kimberly helped me and it was very easy
Sandy is beyond amazing and so helpful! She provides the most wonderful and kind customer service I have experienced in such a long time! She truly cares for their clients and helps them with all their needs! She is the reason I will continue with pubic storage!
Very friendly and helpful
Kimberly was amazing with helping get a new unit on short notice.
Kimberly is an awesome person to work with.
Great facility, office staff always very helpful. I have rented 2 units here and always had a great experience. Kimberly in the office is wonderful.
Kimberly was really helpful, which made my first public storage experience great. The entire process felt welcoming and frictionless. High recommend this location.
Rented a unit with Public Storage for years and was happy overall with my experience. Kimberly, the property manager, was helpful with my questions.
Went in today with questions and Kimberly was very helpful. She took time to answer my questions and was a nice break as other storage places I contacted were very dismissive.
Very helpful front desk worker Kimberly bin doing business with this storage facility for 2 years she always tries her best to help 5 Star 🌟
Kimberly was helpful patient and professional in showing us the units we need for my upcoming move. Whoever is her boss must be great to have such an amazing employee
The service in this storage is like anything I seen before. Kimberly always goes above and beyond putting the customer first. I highly recommend this storage.
I met the most wonderful person that worked there. Kimberly help me out and she had made my first time experience there exceptional. She made the process quick and easy.
Kris , who was subbing today from the Kenmore store was absolutely awesome to work with ! Public Storage is in good hands with her ! She was A #1 helping me getting me into a nice storage area .She is definitely a shining light for your company ~ she made my day !!
Public storage is a great place to rent from. I am renting from this property and they are really great. I haven't had any issues at all. I've been renting for about 3 years now. And still great sevice.
Kimberly was great!, And very very helpful!
The property manager Kimberly is an awesome lady. She has done an amazing job making the place look great. She’s always so friendly and a pleasure to talk to. I would highly recommend this place!
Mary and Josie are the absolute best. I am a property manager and we had a number of displaced residents we needed storage for. These 2 ladies went above and beyond to help get units close together. Helped me when navigating moving things in and out. I highly recommend this place.
GREAT PLACE LADY AT FRONT DESK SO SWEET IN HELPING ME GET STORAGE ROOM...
I like it Good customer service