Excellent customer service very informative highly recommended
I just moved in, but so far it was an easy process, close to home and seems like it is a safe place.
Very patient . Good customer service
It has been a while since I needed storage . So far so good .
Markay was awesome and she has great customer service
I had a fantastic experience renting spoke with Carla she was so helpful
The whole crew at Warwick Blvd. have been helpful since day 1! Mrs. Catherine is always there to help whenever I was in need of assistance, with no hesitation, and with a relaxed demeanor. She has patience, along with kind words; she's an all time great when it comes to making sure customers are shown genuine concern and respect. The team members associated on Warwick definitely deserve a raise or at least a pizza party! #COWABUNGA 🌊🏄🏾♂️💯
I always have good experiences.
Ms. Naya was an excellent representative of this public storage she was very knowledgeable and understanding about my situation.
Markay was awesome! She has great customer service, very professional and has empathy for all situations that arise. If you need storage, go to Markay!!
I am very pleased with the service I received. Markay was very helpful in explaining everything to me and was very professional.
The property manager was very helpful with setting up my account and unit
Excellent service , very polite and helpful
.Markay hoed me with the app
Markay, has great customer service and patience to help her customers. I appreciated her dedication.
Thank you for coming out on a hot day to fix my storage unit door!!
My experience here thus far has been phenomenal.. .. at first it was a huge misunderstanding, and horrible customer service skills that was perform .. until I spoken to the manager of this location (m.kay) I believe that’s her name .. but she was able to see the misunderstanding on my end and explained it very well ….just her alone and her customer services has been exceptional and I greatly appreciate her .thank u … u get my 5Stars!! It If I had more to give I definitely would !!!
Mrs Patty was excellent and convenient for my moving needs … I recommend 6 stars
Markay is very helpful
Helped me with the app
Great location and very convenient to get in and out. Markay was fantastic to work with going the extra mile for me and making the whole process and convenient as possible
Markay was so helpful! I appreciate the help with helping set up my storage space.
Very Pleasant and friendly staff.
Ms.Markay was the most the helpful person made my process a lot smoother when she got back in the building
Great place. Good customer service definitely recommend.
Markay was very helpful and answered all my questions.
Thank you so much for helping me, Melinda. Melinda was very professional, knowledgeable, and most importantly HELPFUL! Thank you soooo much!
She was professional and friendly, good job
I had a problem with my storage unit and naya was very helpful with helping me figure it out
Markey provided great service
This place is amazing!!! I have used public storage in the past and I have nothing but great things to say about this place!!!!
Linda is the best!! Easy entry, great prices, and my unit is huge! The staff is very helpful, and everything is very quick and convenient!
Great service at Warwick and colony 👍
Markay was a big help in answering all my questions. Great service
Good service, Markay was helpful in setting stuff on my phone,
My experience with store manager Marqay , was absolutely excellent! Not only did she take ger time to call around the stores that she works in to find me the storage size i needed , but alao she found me the best specials. She invited me to come look at the storage ahead of time to gauge how i would place the furniture.
She called to check on me after i moved into the storage! She has a good attitude and a friendly face!
Thanks Marqay! JClyde Morris Blvd - Newport news stores and armistead ave hampton!
Patty was wonderful very pleasant woman customer service was great
Mrs MarKay was very helpful .
Very helpful staff, staff was very polite and helpful
The ladies in the office are so welcoming and helpful!!! Suck a pleasure to deal with !
This public storage unit facility. I would rate at 5⭐s They have been very kind and courteous to me and their property has been kept clean and Free of trouble. The managers are quick to take care of any issues that you may have. My items were kept dry clean and safe.
Just rented a spce here and so far everything has been easy, the management has been exceptional with reaching out and making sure everything I need is taken care of. The ease of the app is great as well.
Everything went smoothly. Thank you!
Easy, spacious and affordable!
Markay was very helpful she took time to drive over form other store to assist me on a auction unit that I had won!
Get.you.a.MARKAY! she has been my property manager a couple times now and never disappoints!
Patty, the manager at the Jefferson Ave location, had been extremely helpful and patient while I set up my storage rental. Most companies utilize the websites to process transactions and, me being a little older and not very computer savvy, alway need assistance. She stayed on the phone for over 20 minutes with me while navigating me through the website, all while assisting other customers who were in the store with her. Can't thank her enough!
The team was great service and they provided me with every need I was looking for and they was respectful in the process thank you
The team here at public storage on Warwick boulevard was amazing, they were very attentive to all of my needs, they also gave me expert recommendations and made my process extremely simplified.
Thank you so much public storage.
Jaz at Public Storage has gone above and beyond. I had an issue with my unit and she was not only empathetic, she gave me the information to file a claim and gave me a new unit within minutes. Jaz took the time to personally check the other unit, verifying it would meet my needs and expectations. She even noted that I had not violated any Public Storage rules, ensuring a smooth transition with the insurance company. She’s truly a five star employee!
Their units are a bit pricey but well worth the conveniences and perks they offer. Recommended!
Was very helpful with the setup of the unit and checking in after to assure everything was running smoothly
I was so very pleased with my visit this Sunday with public storage Mrs. Jones was absolutely amazing to work with today! She greeted me upon me entering the shop and immediately she began walking me thru all the prices and and going t me in a unit same day
Tina communicated wonderfully and was very cheerful she displayed the pricing and sizes of available units clearly. I hands down will recommend them. To my family and friends
Bad business... I've been there over a year and have had my unit locked 3 times... rent went up $100, and the overseer of the storage is racist I'm sure of it... needless to say... this is my last month and I've found a storage that's more to my liking and it's $140 cheaper... thanks for being unethical manager lady and for giving me a reason to look around... and I meant to do 1 star but I can't change it
Courteous customer service representatives. They made the process easy and quick to setup. A follow up call a few days later to make sure you understood and are comfortable with the way things work. I really appreciated the follow up for clarity.
Markay was very helpful in getting me set up on the app.
Great place and customer service was outstanding.
Had a storage unit at the Warwick location because it’s a self-serve location. I really couldn’t get what I needed to get done because it’s a kiosk and I was afraid that it would you know not be able to help me so I was given the option of going to the Jefferson Avenue location where Patty works and she stayed late and I got off work and I got the around six and she stayed and you know she said she couldn’t help me from there. She volunteered to go to the Warwick location to see the different sizes of the unit and meet me over there She got me a larger unit then we went back to Jefferson Avenue. we did all the paperwork over and when I tell you, she went above and beyond she did and I appreciate it so much and I mean I know Public storage thinks that the self-serve kiosk is a great idea but nothing beats. Great Customer Service thank you so much Patty
Jaz is so amazing , thank you much . I recommend her to anyone in va off Warwick that needs a storage .
Jaz gave me great customer service! I recommend any one who goes up there to ask for Jaz!
The staff here is very friendly, available to answer questions and ensure easy access. My business is moving out after 7 years due to reduction of materials and we have appreciated working with public storage
This is a great place to store your property especially Christina she was one of the best employees to help me with what I needed I would highly recommend this place just because of her customer service she answered all of my questions and was very informative she definitely made a very stressful situation easy for me thank u christina keep up the great work
Patty is the best to rent a storage from nice lady knows her stuff and can answer any questions you have thanks for being the best you can be
Scott was very friendly and helpful. Wonderful personality. The units are expensive though lol
Great customer service from Jaz 10/10
Started using this storage yesterday and so far everything has been great. I reserved online and did not need to go to the office to get in since the code was sent to me as a text.
Verzet gave great customer service on the phone and in person! Helped me find a better price than what I was looking at. 10/10 experience!
Verzet was very helpful today. She took time out to explain and show me the storage spaces, where in others at other storages were trying to get over on me. She's the best, I recommend anyone that need a storage to come and see her she will get you right. Goooooo Verzet thank you for all you've done. 👍