Gosh, what a breath of fresh air Kevin was to deal with! Friendly, knowledgeable and professional!!!
Called weeks ago to cancel our unit - left a voicemail with my callback number and no one reached out.(I got sick and completely forgot to follow up again…) I went by their office during office hours and the doors were locked with the lights on. I tried calling and no one answered. They don’t ‘pro-rate’ the units so even though the payment is due on the first and I requested a move out date (finally saw that option online 🙄) of the 4th they can’t refund me for the rest of the month that won’t be used. The price of the unit went up twice since we’ve been there (which I believe was only a year…) even though our payment was on autopay so never missed.
Outstanding service from Kevin!
Kevin is absolutely awesome!!! He represents you very well!!!!!
Came here and Kevin was amazing!! Very knowledgeable and helpful!! The place is clean and he was so clear about everything concerning my new unit!!
Great service, made switching units very easy!
The staff's is very nice and professional. The facility is clean & nice. All sizes.I will recommend Public Storage, if you're looking for a storage place.
Kevin & Cora were super patient and helpful when working with me on getting a unit. Love them!!!
I have been using Public Storage in Mechanicsville Va for more than a year. During a very stressful transitional episode in my life I had the good fortune to come into contact with Cora. Miss Cora was here on a very difficult day for me while in my storage unit. She was so nice, understanding, compassionate, and helpful. Every time I come here I am so happy when she is on duty. Always makes me smile, she is a true Angel sent to help me during a very difficult time. I have no idea what you are paying her, but it’s not enough! Give this wonderful woman and employee a raise!!
Excellent experience, clean facilities, Cora was wonderful and very helpful. I highly recommend.
Cora was an amazing help. The facility is amazing and they answered all of our questions quickly. Great experience.
Went there to pay bill..our unit is in another state...
Amazing facilities always clean and Miss Cora is amazing I love seeing her whenever I come!
Cora is amazing!! She stayed after to help me when I couldn’t get in through the app and was so friendly and kind!
Cora the manager has been so wonderful and helpful during a stressful move. I highly recommend this place. Clean, cool, and secure.
Clean and easily accessible storage unit. Kevin provided top notch customer service. Thank you.
Kevin was excellent in supporting and helping customers
Lost a key for lock, Kevin was a fantastic help. Went above and beyond and was a pleasure to communicate with.
Engaged with a wonderful representative named Cora!! She was extremely helpful over the phone and in person! Would highly recommend!!!
Very pleasant to work with Awesome 😎 visite
Yvonne was very helpful and friendly, great place to store items when moving
Great place to store your items. Yvonne keep everything great here
Clean. Convenient location. I’ve had storage before but this is the cleanest and nicest I’ve ever had. I would definitely recommend.
I’ve had a unit here since they opened. I absolutely love it. The place is always clean and has no bugs or rodents which means a lot. It’s also a safe area. I highly recommend them.
Prices are going up way too much and you get nothing in return for increase pricing? Doors are broken most of the time we try to go in! Where is the value. We will be moving out soon to find something better? DO BETTER
01
Compliment
Mrs Yvonne; Manager
Public Storage
Message
Public Storage
Self Storage
Mechanicsville,
Mar 11, 2024
First to Review
Good evening,
My name is Carolyn Meekins and
I would like to write a review for
Mrs. Yvonne; the Manager who works at the Rutledge Public Storage facility in Mechanicsville, VA.
Mrs Yvonne represents
Public Storage very well and is always very friendly and professional whenever she assists me. Futhermore, she is not only very polite on the telephone but she also provides excellent customer
service by being extremely helpful and supportive whenever I call.
Therefore, I am glad to leave this 5 star review for her because she deserves it and I hope that it helps her too.
Sincerely,
Carolyn A Meekins-Taylor
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Great storage and very easy to use.
Great storage facility, climate controlled and super friendly staff. Yvonne is extremely helpful and caring when you’re on site!
Easy set up and customer service was great Yvonne was very helpful
I was so impressed with the service I received. Detailed information and friendly service. So happy I found this place. I will tell friends.
The staff is professional, efficient, and extremely helpful. The facility is clean and feels very secure. A great storage choice!
Can't think Yvonne enough for her exceptional customer service. It is very hard to come by nowadays, I will definitely consider the facility for my future storage needs!
Yvonne was amazing and super helpful during my move out process. She's so friendly and will do whatever she can to help.
This storage unit has been great, it’s clean, easy to get to and Yvonne the manager has been so helpful!
I came in this afternoon and worked with Yvonne. She was great to work with. She helped with moving me from two units to one,saving me money and recommended other companies for my recent moving needs. Thanks Yvonne!
Yvonne was super helpful and professional.
Yvonne very excellent Customer Service very Helpful was on Point. Property Clean and Organized. I would refer
If you want a helpful and positive experience, this is the group to work with!
Yvonne at the Rutland location has been most helpful in information and details needed for the storage process. She also has kept this facility spotless! Thank you Yvonne!
This facility has exceeded all of my expectations so far. The prices seem reasonable and the facility is extremely clean, secure and feels safe. It was super easy to reserve my unit online and it was ready with the lock when I arrived. I didn't have to go to the front office at all. The location was also very convenient with ample parking and space to unload a moving truck.
Ivonne at the Public Storage facility at 8016 Rutland Center Blvd, Mechanicsville, VA 23116, was tremendously helpful getting all my storage needs taken care of. I highly recommend renting storage space at this location and at any other location she and her colleagues oversee.
Clean, good access, priced well, customer service fabulous ..I forget her name but she is very helpful.
Clean facility and a great location. The best part is the customer service from Yvonne!
Yvonne was extremely helpful in getting us the best rate for our storage unit!
Great place to store
Yvonne is always helpful and very pleasant.
Very clean and in a good location.
As long as you don't need any customer service or guidance, all is good. At the Rutland location, Margaret is not a pleasant person to deal with. "Why would you move out and not take your lock?" Isn't helpful all.
Yvonne was very helpful and easy to work with!!
Super helpful staff!!! Yvonne was just terrific.
Yvonne is Awesome very professional, knowledgeable and helpful with a great personality. Thank you, Public Storage for Yvonne being on your staff at the Rutland location!
Dynamite service! Yvonne went beyond her duties!
Very clean, professional place. I’ve been with them 3 years. I feel safe accessing my belongings anytime.
Don’t expect your quoted rate to be honored more than a few months. If you are storing anything here, make sure it’s something you can easily move when you get an unexpected 40% rate increase a few months in. The front desk attendant was apologetic but informed me that this is their business model. You think you’re signing on for one price but they randomly increase it (significantly!) after a few months. It’s not like this place is full, either. They just assume the inconvenience of moving out weighs the 50$ increase for most people. Personally, I dislike businesses that I can’t trust to honor their own pricing, will be taking my money elsewhere.
The place is clean but the way they increase rent is terrible. This place gives you a deal to get in, hopes you set up the auto-pay, and never notice the rent increases. I rented a unit for $75/mo but they ended up jacking it up to $140/mo within 18 months! The worst part was the way they communicated the rent increase - a small postcard made from cheap paper that looks just like junk mail.
Customer service by Yvonne was quick, helpful, and she was very considerate of our needs. Facilities are clean and up to date. Recommend
Yvonne was amazing. She was extremely helpful and made me feel safe and comfortable renting at this location. Plus she greeted us quickly. Very clean, very nice, I recommend!!!
Yvonne knows the business well and is personable.
The storage facility is clean and well designed.
The pick up door and outside receiving area make it easy to pick up and drop off storage items.
Yvonne provides excellent customer service!
Yvonne was very helpful. Clean property and top notch service!
Yvonne was spectacular to deal with and great customer care.
This is a very clean and secure facility. The customer service I received from Yvonne was impeccable. I would recommend this facility to anyone needing their storage needs met.
Yvonne is amazing .. she helped me with getting my second unit.
Yvonne is very nice and the facility is really clean and nice.
Yvonne has been very pleasant to deal with and always helpful with any questions I have. Facility is very clean too!
clean property.. Yvonne the property manager was so helpful.. great promo price
The property manager Yvonne is very helpful and super nice.
Pricing has been a mess since the Public Storage chain bought out the original company. Prices are keep up at ridiculous rates, at a personal storage center business, and one employee has told me all for inflation. Such BS! This company is just as shady as a landlord raising rental costs on homes/apartments because there are no legal restrictions to stop them. If you don't have a unit here I would look elsewhere. I put a few stars here because most staff, including management, show empathy, which is something that many no longer have.
Nalease was amazing! Such a positive attitude and great customer service!!!
José helped me find a unit that was the perfect size for me and my boyfriend's stuff. The units are very clean and easy to get to. They also have carts that make taking things to the unit much much smoother. Only downside is that you can't access the units after 9pm.
Easy move in nalease good job
Nalease made our move in very easy, highly recommended.
Nalease was very very helpful, kind and patient. She had truly great customer service. And helped me with all my moving needs. Give a good raise to her!!
Clean and easily accessible location. Hailey was extremely helpful in showing me around and extremely courteous while answering all my questions.
WHERE IS YOUR EMPLOYEES??? ALL TIME OFFICE IS CLOSE!
The staff at this location is fantastic! Nalease was so patient and incredibly helpful. Very thankful to have such knowledgeable and helpful people to work with in my move across the country
Nalease is amazing and helped us lease a unit quickly and efficiently!
Nalease was great, would recommend.
NaLease was very friendly and very helpful! She made the storage process easy.
Nalease was such a blessing during our time using Public Storage! She was well knowledge of what we would need and she was right! We were thankful for her assistance and friendliness! Thank you Nalease!
Nalease was amazing! She was very helpful and explained everything really well. Thanks!!
Nalease was awesome! She made the sign up process a pleasure. She took the time to explain the process and didn't mind answering questions or made me feel rushed. Great experience!
Needed a storage area and had heard very great things from other people about this particular storage. The whole process of getting the storage was great. I am very satisfied.
ms naelease was so helpful and answered all the questions I needed im definitely a satisfied customer. And she gave marvelous customer service
Nalease helped us find our way around, and was friendly which helped boost our morale!
Thank you!
Nalease helped so much with my move
Nalease definitely helped out with everything I needed would recommend to everyone
What a great place to store your items in a climate controlled and secure facility. Nalease, agent/manager, was most helpful with our needs and made sure we were well taken care of. I would recommend to anyone that Public Storage at Rutland is the perfect facility to store your wares.
5 star service. Nalease was super kind and answered all questions I had recommended 10/10
Nalease helped me with my move in and made it so easy. Would recommend 10/10
Extraordinary service and clean. One con there is only one elevator and the elevator was down but Nalease accommodated when she didn’t have to.
E- rental process was easy to complete and understand. Staff has been highly professional, helpful and friendly.
Gilbert was very helpful and friendly!
Clean place. Easy access. They raised the rates 50% less than a year after I moved in.
Gilbert was wonderful with helping me pick the storage unit I needed. He was a pleasure to work with. 😊
Seemed to be the only storage place open on Easter Sunday! Kudos to Nalease for such exceptional service!
Gilbert Busby is ex eptional det oriented make customer is complete with the process any every way customers leave with a loving smile on there face and thank you Gilbert so much.
Very clean establishment and good employee Nalease. Answered all questions I have in regards to renting. Definitely would recommend if you’re looking for a good place to store.
I been coming here for a little over a year. Jenn has been nice and friendly. She has been one of the most helpful employees you have had here.
nalease awesome service she's the BEST
Great experience for a first time customer! Nalease was very helpful, informative, and took her time showing units to us! The storage area was very clean, well lit, and easy access.
Even though I store at a different facility Nalease helped me with all my needs. Friendly, funny and polite, units are just a little too pricey for me for the space I need.
They're nice and clean very friendly and kind this will be my spot if I ever need them again keep up the good work
We began renting here when it was life storage. We liked life storage. They were transparent. Public storage took over with zero notification and started cranking up the rates. We went from paying $60 a month to almost $100 in the span of 5 months for a 5 x 10 unit. Don’t like the company. Don’t trust the company. Will never do business (voluntarily) with Public Storage.