Public Storage Self-Storage Units at 700 S Pickett Street, Alexandria, VA

Most HORRENDOUS Public Storage experience I've ever had! Did online reservation to move in on 12/9/2024. After getting a Uhaul and loading it up, I made my way to The Trashiest Public Storage, the dirtiest public storage, the most ghetto public storage! When I arrived at about 2pm, the Office door was locked. I knocked and nothing. Then more vehicles showed up trying to rent, trying to talk to an employee. I was able to finish my reservation online and get an access code and unit number at that time. We made our way inside to the building. There was trash everywhere. People had stuff laying all over the building and by the elevators. Speaking of elevators, only 1 worked, and it was the one furthest from my unit. So we went looking for a hand cart to use and help us move in. We could not find one. We spoke to another renter in the building, and they told us they are CHAINED AND LOCKED by the dumpster. So again we walked over to the front of the property to find the carts. There are 2 of them chained up. Also at this time we see a woman in a Public Storage uniform. We ask her if she can unlock one for us to use she said " I'm not working so No" she just kept telling us she wasn't gonna help us. I guess having a hideout place to do drugs with your friends in the parking lot is more important than doing her job. This is where I got even more angry! I spent 2 hours trying to reach a property manager an employee ANYONE! I called the help line and they tried calling the property manager and NOTHING. I SPOKE 2 15 DIFFERENT PEOPLE AND GOT NOTHING JUST PUT ON HOLD AND TRANSFERED TO SOMEBODY ELSE THAT COULDN'T HELP. I got transferred to a property manager in Modesto California with a street number of 22304 and NORMA did everything in her power to try and help. She called the property and other properties near by trying to help me. She called me back when she reached a Manny at a property near by Manny called me and he was useless and unbothered by my situation. At this time the employee returned back to the property and went into the office. And still refused to help us. Door was locked. We ended up dragging all of our belongings through the building and loading our storage unit. I will make it my lifetime goal to make sure nobody I know rents at a public storage. As soon as I find a new unit near by I will be leaving public storage forever. I was very loyal to the brand have used them several times over the last 10 years but NEVER AGAIN. I want to speak directly to the district manager in charge of this property.

I set up autopay and got charged 3 times in one month, I went to my storage office and was given the round around!! Call the 800 center and it was worst!! Moving out !!@ the end of the month!!!

Dropped by the location yesterday to view spaces for my upcoming move, Shyann was a complete delight! She was helpful, knowledgeable, very professional. Will definitely be using this location

Came got boxes on-site staff were very helpful

Yami is an exceptional manager at Public Storage, providing great service and ensuring the facility is clean and secure. His professionalism made the entire process smooth and worry-free. Thank you Yami!

awesome customer service the young lady stood up with the biggest smile on her face when i walked it i felt the greet thanks again

Great service at this location

My experience today was absolutely phenomenal. Shyann is truly a GEM her aura is unmatched and she is beyond helpful & kind ! I will definitely be going back and I to always run into her . Great Job Public Storage for hiring such an amazing person

My experience at Public Storage today was nothing short of amazing, the staff were very helpful. Yami personally took me on a tour to look at a unit to make sure it is the right size for my needs, he answered every question and made me feel comfortable about my decision. I will definitely be recommending this location to everyone. Thank you Yami!

It got the job done for me, no complaints. The staff were very friendly and knowledgeable.

Manny had great customer service! Awesome!

Naz has great customer service. He is knowledgeable about the property and is very friendly. He is always willing to answer all questions with a smile. I’ve been renting at this location for one year. I’ve never had a problem.

Update: Today, four months after I moved in, I got a notice that my rent would be increased by 41%. (It's permitted by the rental agreement, but come on.) Additionally: there are two elevators, one on each side of the building. Last time I was there, one was out of service, so I had to walk pretty far to get to my unit. Breakdowns happen, but it's not the best layout. I'll have to look for an alternative, and I'm not happy that this happened so soon after I moved in. --- Moved in today. It’s not as nice as the Wheeler Ave. location - older, less parking, carts are locked up by the office. But this location works better for me now, and it’s perfectly fine otherwise, so I’m happy with it. The manager, Manny, was nice and helpful - handled three customers at once and came over to help get my unit open.

Manny thank you so much! Very kind and helpful

No one is ever on-site

Manny . Good customer service

Came in to rent a unit and mattress cover and the process was smooth and quick!! Shyann was a very big help she walked me to my unit and gave me all the information I needed. She truly is the best!

Nice people

Great customer service.manny is very helpful and friendly

Manny was very helpful to sign me in for rental assistance on this location

Manny has great service and attitude. Assisted and made the process super easy. Thanks again for the service.

Manny he is excellent customer service he goes above and beyond expectation about storage facilities Open minded young man he is active young man

came in for tall boxes process was smooth and easy

I recently purchased some merchandise very clean will most definitely be back Felt very welcomed amazing service you guys keep it up !!!!!!!

Came into the location to rent a space the process was very smooth and easy. Shyann had great customer service and was very respectful.

Good sized spaces.

Yeah its just a storage facility where you just hold belongings that still doesn’t explain that whoever the property manager is, Malika, i think is sorta an issue i don’t know why they’re just paying this person thats the way part of this society is but you know what capitalism wise its a place of business and you can just take your money elsewhere🤷🏻‍♂️ she probably doesn’t want to do too much that’s nobody’s else’s problem but her friends and family not the job she could do without the customer service and not talk to anybody but she chooses to. So in my opinion its not the best place to just hold your stuff if you have to be subjected to that kind of behavior. she probably wasn’t doing anything okay, well- she has the perfect job, she acts like shes a mover without the moving and she can just stay in the office but i lived and learned so heres my advice: avoid this place. I find it strange this place only replies back to the 5-star reviews

Manny was awesome. So helpful and kind. Thank you Manny you made my movein so smooth!

Went to make a payment. Shyann was very informative, and answered all my questions.

Property Manager Milka is a smart, beautiful representative for public storage who helped me out a lot with basic information that was hard for me to get anywhere else. Showed great customer service and concern.

Good customer service.

Malika was such a big help to me and my family she uplifted so much weigh off my shoulders during my crisis time. Malika is definitely here to make a difference in society and for the PEOPLE! I greatly appreciate her. She's the BEST !

Good: Facility is fairly clean, climate controlled, offers free dolly use during business hours, and friendly customer service in-person. Bad (short version): Was charged for 1 1/2 months of storage time when I occupied the unit for 11 days. I'm still awaiting the full refund (part of the charges were removed). Employee understanding of company policy is inconsistent and becomes the customers' problem. I rented 2 units - one temporary, one ongoing (still have it). Wanted the temporary unit for only 2 weeks, was told by local employee #1 that I had to pay for a full month at a time with no prorate available. About 2 weeks later I'm charged automatically for another full month for the temporary unit after telling them my planned move-out date. I was also told by customer service employee #2 that I could have indeed rented for 2 weeks, but just needed to pay for 1 month upfront then receive a refund. The unit was vacated after only 11 days. The charge for the additional month or so was removed after a couple of customer service phone calls, but another 5 calls (1 with an hour wait time) and 2 in-person visits later, I'm still without the refund for the 17 extra days that I had to pay in advance for. Something so minor should not be this difficult to fix. Update: Its been over 2 months and I am still without the refund, over 10 calls later with no other way to contact the company.

Manny is the best he's helpfull

Manny Great help very helpful everything was beautiful elevator works everything is good

Lonnie did a good job

Manny did an amazing job helping us secure a storage unit in less then 30 minutes! First floor!!

Good customer service. Manny is really nice I can’t wait to come back agin ! Good place to get a storage. Nice environment too n the workers r seen going round to make sure everything is ok. I like that!

Lonnie. The best employee in this location. Highly recommended!

Lonnie did ajob

Lonnie was professional and took care of all my needs when a family emergency hit. Highly recommend.

Renee was amazing! She helped my daughter and I rent a unit and was professional and courteous the entire time. My daughter enjoys renting here and has had no issues. Thanks again to Renee for being so great!

I helped my mother rent a storage unit today and was fortunate to have Sebastian help us. He was extremely professional and a absolute joy to work with. Side note, corporate please take the the time to thank the hard working employees that go out of their way to deliver exceptional service. Sebastian is an asset to your company.

I stopped by to pay my rent last week, Sebastian was polite and very helpful. I appreciate his outstanding customer service skills.

Friendly staff at this location. This storage is also in the safe location.

Renee was very friendly when we visited the public storage. it’s super clean more than the other closer storage place

Lonnie helped me very much he's a great employee very helpful

Lonnie and Sebastian are doing a great job!

We have been renting for Almost one year the manager she is so helpful and amazing Thank you

Cool

Lonnie was very helpful with my move-in.

Good customer service. Sebastian is fantastic! Good place to get a storage. Nice environment too n the workers r seen going round to make sure everything is ok. I like that!

Lonnie showed us our new unit and was very helpful.

Lonnie did an exceptional job helping us to get our unit needs met.

Lonnie and Sebastian were very professional, polite and helpful. They both went above as nd beyond my expectations. I'd highly recommend using this location for your storage needs.

Lonnie

Lonnie was very helpful

Ms Renee, Anthony and Antoine were the bomb. Excellent customer service. Clean units no trash and secure building. It is truly a climate cold control because it is cold inside with no critters running around. Thanks Guys!!

Sebastian has been wonderful to work with as we emptied out the storage locker. He patiently answered all our questions and found us a locksmith when we needed it. He explained what we needed to do to close out. We definitely recommend using this Public Storage! Sebastian is a great asset to your company! Lonnie, too!

Lonnie did a great job woth helping me

Lonnie did a great job with my storage needs

As soon as my husband and walked through the doors of establishment, we were greeted with Pleasantries as well as immediate assistance, clerk was very helpful and saved us additional $, always a plus!! Our clerk was Lonnie . Thank You Hillary..

Lonnie did a excellent job getting me service and making me feel comfortable. Me need more service people like him. I even brought a pack storage from the company.

Hi everyone, I went to this location with my grand-father on 6/21/2022 to get a storage unit. Sebestian helped us with our reservation. He was polite, professional and knowledgeable. We had a very good experience. The facility is also clean and easy to get in and out. I recommend this facility.

I was so Happy that they waited for me to get off work! Also they know everyone it was nice to see everyone greet each other! And was even shown where to go sorry for forgetting your name but i want to say lenny smh

I dropped into Public Storage to buy a medium box just before closing time and I met Sebastian.After having such positive experience, I had to come write a review about the outstanding customer service this young man gave me today. I had a large heavy item that required a box Sebastian packed the box and taped it up for me and loaded this heavy item into my car after ensure it was completed taped secure because I was shipping it. I didn’t even have to ask for his assistance he offered to help with no hesitation. He was so friendly, kind and professional. I can’t say enough good things about Sebastian he went above and beyond to give a helpful hand to a stranger this young man should be recognized for his high level of customer service… if Sebastian is assisting you I can guarantee 100% you will get first class service.

Sebastin is very helpful, good at his job, always answers questions. He seems to be a dedicated employee.

Mr. Lonnie is exceptional and you should be proud to have him on your team!

Lonnie was great! Very helpful & friendly! Ask for him for all your storage needs! Thanks Lonnie!

Sebastian and Lonnie were wonderful, great customer service I highly recommend storing and coming here for any questions

I’m very content with the service, professionalism, and kindness of Lonnie. The customer service he provided was excellent and he ensured I got what I needed. I also received customer service from Sabastian and he was just as kind and professional. I could tell they are great team. Thank you Lonnie and Sabastian for your service!

Thank you guys Lonnie and Sebas fine really appreciate 👍

Simple, quick and easy. Lonnie was very professional and all around a really good guy.

Lonnie was awesome! He had great customer service and was really nice and helpful. He moved quick too so I didn’t have to wait a long time for anything. The storage unit I had was clean and easily accessible. If you call or go to public storage ask for Lonnie!

Fine helpful gentleman. I might rent a storage at this site because of this gentleman .

Clean location, friendly staff.

Been a unit-holder for about a year I'm regularly in and out for one thing or another. The complex apparently recently changed hands. I went to pickup my Christmas decorations back in the middle of November and I noticed it was significantly colder inside the building than it was outside that day, so I stopped by the office on my way out to ask about it. I was informed that the "new manager has a policy to keep the thermostats at 50 degrees." I was surprised, as most folks, including myself, are paying for their units because of the 'climate controlled' benefit. I was abruptly informed that "actually your storage unit contracts do not specify any temperatures required". Touché. It doesn't. However, customers need to be informed when significant changes like this are made so that when they have incredibly high-value items like collectable guitars, that REQUIRE ACTUAL climate control, they are not destroyed by ignorance of management. I would never recommend Public Storage to anyone. I'd recommend a business that maintains a standard of temperatures for climate controlled units.

Secured a storage unit online and went in next day to verify everything was goo to go via my text confirmation. Lonnie greeted me with friendly confirmation and directed me to entrance. The property was neat, clean, and organized. Overall easy sign up, friendly, and convenient.