PROS: Good communication and easy set up from out of state to secure a unit. Seamless and well-explained gate and entry procedure, so I was able to enter at 6:30am, unload a full moving truck, and fill the unit. Flatbed dollies available, the freight elevator and auto door worked great.
CONS: Very tight drive around the building for large trucks, however, it is negotiable if you take it slow.
I stopped at the office on my way out (mid-day), but it was locked and nobody on site. Disappointing.
Terri was so nice and very helpful during the process for renting my unit.
Terri was absolutely wonderful and even stayed a bit later to help me out! Definitely recommend public storage!
Terri was great and clear about the process!
I rented a unit that I felt was too small for what I was told I would get when I signed up over the phone. But once I talked to the property manager, Terri, they remedied the situation within minutes of expressing my concerns. The facility is very clean and I'm super happy for the size I'm getting for the price. I highly recommend this facility!
Terri gave us fantastic service with our experience here! The grounds are well kept and very secure. The storage facilities are easy to navigate and clean. Our storage unit was the perfect size for a great price.
Clean and Conveniently located! The Property Manager Terri is awesome, She knows the Property well and Is really good with customer service! Will definitely recommend
Terri was fantastic! She was very friendly, helpful and very knowledgeable! The storage units are very clean and in good condition. I highly recommend this storage unit facility!
Terri is always so friendly and great to work with! She knows that property inside and out and it's always so clean and looked after.
Terri was so helpful and kind. Very clean property and easy to access. Would definitely recommend coming to see Terri!
Customer service is quick and easy
I have loved renting from Public Storage. It’s clean, secure and a nice facility. I am giving 5 stars only bc Terri has really gone out of her way to help me. Public Storage will increase the rent very soon after you move your things in. After 3 mos of moving in, I received an email that my rent would increase by $42 - From $119 to $161/month for a 10x10 climate controlled unit. That’s a 35% INCREASE!! 😱😳
Thankfully the manager Terri was able to get the increase to pause for an additional 3 months. I will definitely find another storage unit at a competitor should it increase bc that is not the going rate for this area however, I am grateful for Terri - she gets a FULL 5 ⭐️⭐️⭐️⭐️⭐️!!!! If it wasn’t for her I’d be moving out. She is friendly, professional and very kind. She is simply WONDERFUL to work with !!
I know it’s a way to get people to move in to initially offer a lower rent, but it also seems a little shady that Public Storage does that. I rented a unit prior at another facility that did not increase the rent for a full year so I will be going back to them - Public Storage is closer to my new home but not worth the rent hikes they frequently do. Just beware of this before renting here!!!
terri had been nothing but helpful with everything i’ve needed w place
Dustin treated me great and answered all my questions. It looks like he keeps the place clean and well maintained.
The attendant was so helpful!
Terri was awesome helping me and my wife getting a storage unit… Terri’s customer service was amazing I totally would recommend this to anyone
Terry was amazing super helpful thanks Terry
We needed a unit in a hurry and Terri was wonderful to work with, thorough, friendly, and expeditious.
Dakota was helpful, well kept facility and clean.
Great service! Thank you, Terri!
Terri was very helpful with my move in couldn't ask for anyone better keep up the good work
Jaime & Justin were so nice to us today! This orem location has great customer service & prices are great as well. Very clean property (: thanks again
Very professional. Thank you Terri!
Terry gets 5 stars. She followed up with us, gave us time to shop around, and answered all of my questions about pricing, policies, insurance, etc. very quickly.
I just got my space today but the setup process was easy with Terry's help.
Update: The 6am - 9pm hours are when you can access the unit. The 24hr Access message on the website is a little misleading, that is when you can login to your account.
Dakota is very helpful and Professional
Dustin was very helpful in helping me pick out and set up a storage unit, very knowledgeable.
Terri was the best, so helpful, this is a really nice storage facility.
I just purchased the unit today. Terry was very helpful friendly I appreciate that very much she is the best thank you Terry
Terri is very friendly and helpful
Terry was so patient in assisting me with my application and set up. Five stars plus and kudos to her.
Terri was very helpful and knowledgeable!
⭐️⭐️⭐️⭐️⭐️
I had a fantastic experience with Terri…The representative I worked with was incredibly helpful, knowledgeable, and patient. They answered all my questions, explained the rental process clearly, and made sure I got the right unit for my needs. The facility itself was clean, secure, and easy to access. I really appreciated the excellent customer service — it made the whole process stress-free. Highly recommend!
When I arrived Terri was dealing with a gentleman and his friend/translator. She showed patience and understanding during the rental process which took more than ‘average’ time. It was an excellent example of courtesy and the customer walked away with a smile.
Public storage was a great choice for our family. The location was great. It was always clean, Teri, who works at this location, was always kind and helpful.
This is a safe space for storage. My brother and I came here in February. We did not have a reservation but Terri was beyond helpful and accommodating. She was very thorough. And I am relieved every time I see her behind the desk. I highly recommend this space.
I was lost and couldn’t find where to put my things. Luckily I found Terri and she helped me solve all my problems. She deserves a raise. I highly recommend storing your things here.
Terri was great! We came in looking to get a storage unit and she answered all of our questions. The building is nice and clean. I would recommend coming and talk to Terri!
Terri was super helpful and answered all of our questions, we were in and out with a new storage unit in less than an hour!
Terri was very helpful, knowledgeable and kind. She keeps the facility very clean as well. Great experience storing my household items here.
Very helpful staff, Terri did a great job and helped us with all our questions. The facilities are clean and there’s carts to help you move your stuff around.
Terry was quick with her follow up and made the process easy. She was super friendly and helpful and the pricing was great!
Terri was super awesome and helpful in setting up a storage unit! The process went super smooth and quick. She was patient to answer all the questions we had.
Terri was wonderful helped us tremendously.
Terri made getting my storage unit very comprehendable and professional. Really appreciate her help in simplifying this process and helping me choose the best option.
Terri was wonderful! She was helpful and super friendly. I went in to buy some moving boxes (they have a lot of different size boxes for cheap).
Making a move can be stressful enough, and with the logistics and planning needed when moving states, Terri has been wonderful to work with! Thank you!
Terri was super helpful when I came in to get directions after reserving my storage unit on the website. Very kind and even gave me a map to where my unit was. Asked me about how my experience with the website was. All in all she was very kind and so far public storage facility seems great.
Fast easy to set up and friendly service
Abbi from Public Storage called me the next morning after I had registered online in the late evening the night before. She could see that I was having trouble with my registration and called to help me complete the sign-up for a storage unit. When I was unable to complete my registration online, Abbi referred me to Terri who was at the office later in the day so I could stop by and complete my registration and secure the unit. Terri took us on a tour of the available options and at each step of the way, she let us know the protocol for accessing the storage unit and what the expectations were of the users of the facility. Terri was very patience and professional as we decided on a unit and completed the registration. I felt we were well-served by both Abbi and Terri.
Public storage in Orem is a wonderful place to to store your things it's always clean Miss Terry that is in the office is amazing she goes above and beyond her job to help you in any way that she can it's just really great place to store your things
I had to transfer in to a bigger unit and Abby was super helpful and made it quick and easy! I’ve had negative experiences with customer service at a different storage company before (the storage unit next to mine caught fire due to criminal activity) and was nervous having to move stuff back in to a storage unit, but was reassured the security and safety of the unit. I feel good moving my stuff in to a space and thankful for Abby’s help!!
Terri provided amazing service.She was informative, helpful and kind. The place is so clean and great location. Highly recommend!
The best costumer service. I really recommend this place.
Great experience with Terri
Tami is so helpful. The property is so clean for it being a storage unit. She make me excited to tell my friends about this storage place. Their is so bad
Functional place, always very clean, air-conditioned, attentive staff and very accessible. I can say that it is one of the best in the City of Orem.
Terri was wonderful and so helpful with setting me up with a new storage unit it was great and would recommend to anyone!!!!
Terri is the biggest reason I’ll give 5 stars. She is an awesome manager. If Terri ever leaves the company than Public Storage Corporate should just close its doors.
Terry has been wonderful over the years. Love this storage place. Just done paying so much. But overall good experience
Terri was very helpful and had impeccable customer service!
I have rented storage at other places and this place is by far the best. It is very clean and the manager Terri is the best.
Terry helped us find a great unit near the elevator
I have been there 2 years and Terry is the greatest. Thanks
Terri behind was supper helpful. This will take care of you.
Great service. The manager Terri does a great job.
Public storage in Orem on State street is the best! Especially the manager there Terri. She is so kind and helpful and she works so hard.
So first off, they have a really good deal for your first month for a dollar, which is why I chose here. They were good about getting back to me when I showed interest and the facility is really nice with carts you can use. The couple bad things are that it says online that when I get there I will be paying 30$ today, but then when you do go there you have to buy one of their locks for 20$. Which I guess I know now is not super unusual, but it completely blindsided me on that. The other thing is that the lady working the desk (who was very nice besides this) had me pull out my phone right there and asked me to do a 5 star review right now. It's an uncomfortable position to put someone in, and it kinda makes me wonder how many other 5 star reviews on here are from people who don't like confrontation and just do what they are told. It's one thing to say, "hey if you like our stuff please consider doing a 5 star review for us" and, "do you have your phone? Go ahead and pull it out so you can give a 5 star review now". Just bugged me.
Edit: my family and I used this exact storage facility again a couple years later, and we ended up working with the same lady at the front desk as before. she was just as kind as last time and very helpful. She also did not pressure me into putting a review this time! I feel like my last review was heard and that they implemented changes which I think is really cool! The facility was just as clean, and a very easy process just like the first time, I absolutely would recommend using this storage facility, just be sure to have your own lock! 😜
It was a good experience renting a storage space from public storage yesterday on November 1st. The person who helped me was extremely helpful. I would recommend Public Storage to friends.
This is a very clean and well run storage property. I was helped by Terri,the manager who was very kind and well informed, as she helped me with renting a climate controlled unit. I have been a tenant for over 3 years and would absolutely recommend this a place to safely store my property. Thank you Terri!
Terry helped me with my rental unit, she was excellent to work with! The property very clean and easy to navigate. I will be a long term tenant.
Dakota was great to work with. Everything went smooth. Storage unit was nice and fit our things perfectly.
I have had the best experience here. Moving back and forth from South Carolina to Utah has been extremely difficult and stressful but Terri has been more than helpful with everything I’ve needed! I highly recommend this location and dealing with Terri to get everything set up! She is great!
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Here I am two years later and I can’t express how grateful I am for Terri's support. Through all the ups and downs in my life, Terri has remained a consistently positive presence.
Not only is she incredibly professional, but her kindness and understanding make all the difference. She always goes above and beyond to ensure my experience is smooth and worry-free. I truly can’t thank her enough for everything she does. If you need a storage solution, I highly recommend working with Terri!
Amazing service, kind, polite and thorough highly recommend!!!
Terri was very helpful and explained how everything works. Thanks
Super location with easy access. The employees are friendly, and Dakota was especially helpful.
I called to ask a question and Dakota was polite and helpful.
Terri was very sweet and super helpful! Thanks for helping us choose the right size unit!
Terri was so helpful and was very informative! She helped us get everything figured out and we had a good experience here!
Terri was awesome and so willing to help! Made the process so easy and painless and was patient with my crazy kids 🤪
Stored items for 2 months in summer in one of the smallest units. No problems, would store here again. Appreciated having carts available for moving items in and out. Polite and helpful employees.
Great place! Super easy to rent from them, the storage units are always clean and well lit, and you can open the gates with your phone.
Terri was so helpful and very kind. The unit and facility was clean and my experience with Terri was wonderful.
Clean Facility, Convenient location and Friendly employees
Terri is wonderful to work with. Very knowledgeable and keeps things tidy.
She was wonderful and helped me a lot
Loved how helpful the employees were, especially Terri! Very clean place and spacious.
Terri was beyond helpful and walked us through the whole process with a lot of patience.
Great location, clean and well maintained. Terri is fantastic to work with. She knows what she is talking about and a great help if you have any questions. I highly recommend renting from Terri.
Terri was great she answered all my questions and help with the set up
Both Terri and Margaret were phenomenal in helping me with my rental. They were both courteous and answered every question I had. Thank you so much for the help!
Edit: review updated 06/03/2024
Terri is amazing in helping me with my rental unit today, she was accommodating and understanding with me in regards to issues with payments on my account. She is a wonderful employee and regional manager, a credit to Public Storage and the team.
Terri from Public Storage is the best! She has been extremely kind and helpful throughout my renting process and was very quick to return my calls, communicate, and set everything up. She made my experience here easy and hassle free. Will be returning for my storage needs!
Smooth process, kind employees, and reasonable prices. Highly recommend
Terri was so awesome and friendly! Thanks!
Terri was AMAZING!!!! Never used public storage before and terri was extremely helpful and sweet and funny :)
big shoutout to terri, she was super helpful and polite.
Terri was extremely helpful and pleasant to work with. Extremely customer friendly and professional.
Terri was very helpful and kind! She was thorough in explaining the process and made sure I was aware of everything. She was patient in answering all of my questions and made sure I was comfortable
Terri you are the best! Very helpful and quick solution after we exchange a few words. Great job!
Great costumer service, Thank you very much You’re the best!
Great service especially for haveting just opened the doors in the morning! Clean space.
Incredible service from Terri made it smooth and a easy process
Terri was great and always helpful!
Terri did a wonderful job of getting me checked in with no hassle! The space looks secure and is plenty big for my needs.
The place is always clean, and we'll keep. The staff is friendly and helpful. I also feel good about it's location and the security they have in place.
Terri goes above and beyond when it comes to customer service! She helped answer all our questions and even helped us with lowering our bill. Would definitely recommend!
Excellent service, big thanks to Terry and Dustin for helping me out
Terri was very patient and helpful in solving a technology problem I was having with the app.
Great warm & welcoming customer service Terri helped me out & helped with lowering my bill, she made me feel VIP & I would 100% recommend her to my friends & family!!!
Terri and Lindsay were extremely thorough and helpful. They make renting a storage unit extremely easy and gave me a great deal. Thank you!
Terri did an amazing job helping us. She gave us all the tips and tricks to storage units and keeps the place clean. Thank you!
Very clean and secure facility. Nice modern touches of blue tooth gate and security cameras. Glad I found it!
Terri is Knowledgeable polite and efficient and a fun person
Terry is an amazing person. She goes above and beyond to take care of her customers. She is always friendly and polite in all of our interactions with her.
The Orem Public Storage is always clean and well maintained.
All of the other staff I have encountered have always been very friendly and courteous. And appear to have taken example from Terry.
I've been here for a while now. I have had 5 units here, I have 3 at the moment. I have always been impressed with how clean the units have been when I received them, how well maintained the facility is, and how excellent the customer service has been from the office staff. I have worked with Terri a lot during my time here and she is awesome. She goes above and beyond to help the customer, and she's very diligent at her job, not only in the office but also outside making sure the conditions of the facility are absolutely perfect. I have had a flawless experience here and I highly recommend this facility!
Friendly staff, very easy to work with, all the lockers are clean, and great place to do business.
Amazing storage space and great service! Terri was fantastic and answered all of my questions and more! Excited to keep working with them.
Terri was wonderful and helpful and quick and helped my storage rental experience so easy. Thank you!
Terri was absolutely great to work with! I highly recommend Public Storage to anybody needing a storage service!
Terri has always been very polite & always helpful with us. We've always enjoyed her Texas accident. She is just nice to us.
Teri is amazing. She always so helpful when we have questions.
Excellent service. Terri was very helpful and thorough in getting us a unit we wanted right away. Extremely clean. Felt very friendly and easy to get going. Price is very reasonable and the facility is the best I’ve seen in utah. Highly recommend.
Terry, the property manager at this location, is AWESOME! She's always very Informative of times, other locations, the best way to avoid fees, and has been so helpful to me! She's professional and goes above and beyond including contacting other locations on the spot for me! She's great at returning calls an calling with any issues she sees as well! I would HIGHLY recommend her AND public storage to any friends, family and colleagues. Thank you Terry for making my experience with having a storage unit so informative. I surely appreciate you and all you do!
We came with questions and not really knowing pricing or what to expect but Terri was absolutely amazing. She asked questions about our needs and listened to what we were hoping to accomplish. We ended up getting exactly what we needed and more. The pricing was awesome and the Terri runs a tight ship. Everything was clean and felt very safe and very well explained. I would absolutely recommend this this storage center. If I’m being honest, I’m kinda kicking myself for not doing it sooner.
Terri at the front desk was so helpful and friendly. Clean place and easy layout.
Teri was amazing! She answered all of our questions and was more than happy to show us the unit before we signed the contract. She went above and beyond what we expected and we are so happy to rent from public storage and it's amazing staff!
Jonathan was great super helpful answering all my questions and was super respectful great customer service thanks a ton
Storage is great and the community is great! Love the service Jonathan provides to us customers as well!
The whole experience has been great! The customer service Rep was so helpful in every way. I wouldn't take my business anywhere else, the storage spaces are convenient and it's nice having a unit inside. They have carts for you to load your things on and there's A/C and super clean units.
Terri at the front desk was so helpful and kind! She showed me the unit and answered all my questions very quickly
Terri was so very helpful. She is a beautiful woman. She was calm, patient, and clear. I really appreciated her professional assistance in renting my space!
Terri at the front desk is sweet and helpful. Top notch. But Public Storage itself is very over priced And Is raising my rent $30 every 5 months! I got fed up and found a very nice climate controlled unit about a mile further away for Half price! Woohoo! But I’ll miss Terri!
She was very helpful and took good care of us.
I have never rented a storage unit before. I had put it off for weeks because I wasn’t sure what to expect. Terry, the manager at this location made the process so easy. She gauged my needs, took me around to different units, answered all of my questions, and made the process super simple. Definitely a great experience. Looking forward to storing my stuff here.
UPDATE: After being here for almost a year, this has continued to be a 5-star experience. I checked out yesterday. The process was super easy. Terri was super flexible with me on timing of my final walk through. They didn’t nickel and dime me on my way out the door like a lot of companies do. It was honestly both surprising and REALLY refreshing.
Overall this was an excellent experience all around, the entire time I was there. I would recommend public storage (or at least this location) to anyone.
Mu buen y exelente servicio lo recomiendo
Teri was very good to work with. She explained everything well and answered all of my questions.
I want to see if I can get some information and was met with a very pleasant staff. Jonathan was able to help me and answered all of my questions.
Terri was amazing. Wonderful attention to detail and made sure we got what we are looking for. We sure felt taken care of. She was also incredibly kind and friendly!
The check in was very easy and seamless. We had easy access to the unit during the day and there were always carts. The unit, hallways, elevators, etc… are very clean and a great temperature. The facility was never buys when we went. The only thing to remember is that the gates close at 9 which means you can’t get in or out, so plan accordingly. Checkout was east as well.
The Property Manager, Terri is terrific! She keeps everything so clean and she’s always available to help! Give her a raise!!!!
Terri was great. She made everything super simple to understand and walked through everything with me to make sure I found everything. I definitely recommend this place. And hurry while they still have the $1 move in special!
Terri was an amazing lady who helped me move out into another unit quickly and worked with me and my needs! Amazing place to rent a unit from! Thank again:)
Terri was SUPER helping me today.
She's a keeper!
Clean facilities, secure lock for the unit
Terri has been the most phenomenal manager to work with!! From the very first time she called me to welcome me as a renter to our call today as I'm finalizing my last month, she has been professional, kind, and such a good human. She has a heart of gold and so much compassion for a 'stranger' (I don't feel like a stranger to her!). She has restored my faith in humanity with her kindness and thoughtfulness. I wholeheartedly endorse this location for many reasons (cleanliness, location, etc.), but mostly because of the manager: a sweet, southern lady named Terri.
We're very accommodating, Clean facility, and we're patient.
Great place and the lady upfront is super nice and helpful! :) highly recommend this location
I had called several places to get quotes and public storage was by far the cheapest option. Big bonus that the worker there named Terrie was top notch. She was friendly, professional, patient, and kind. Which these days seems hard to find. I would recommend this place to anyone and everyone looking for storage.
Teri was fabulous, friendly and very helpful
Terry was so kind and helpful!
This place was so cool! Terri, was very helpful and very friendly! She helped me find just the right storage space for my needs and answered all my questions. Totally recommend her! Thanks Terri!
I was renting a unit for the first time. I was greeted by Terri who was very helpful and explained thoroughly the contract and presented all the information clearly. Very happy with the services provided.
Terri did a wonderful job at making me comfortable getting my first unit ever. She helped me figure out the size of the unit and any extra packing materials that I needed. She helped me set up auto payment and download the app for any additional needs.
Very nice experience. Terri was so kind and so helpful in finding the perfect storage unit for us! She took us on a tour and showed us around and the space was cleaner than other storage units around!
Very helpful informative and good old fashion customer service with everything explained very clearly. Thank you so much
Terry gave me the best costumer service she explain everything with details on the unit! What ago great place.
I purchased a 1$ move-in special. I was greeted by supportive staff and management even called me personally to welcome me. They have a useful app that can control the gate. The security meets the standards of the industry. Public storage is a great choice for your storage rental needs.
Terri was very helpful. She asked questions to better find a storage solution for me. She walked me through everything that I needed to know and was very nice. Glad I chose this storage place to store my things. :)
Terri was very nice and went above and beyond
Terri was very friendly and helped us move in with everything we need to know (:
Terri , was a lovely and amazing lady ! She helped set up our new storage unit today ! Also very polite and patient her and Margaret ( located on genvev) are such sweethearts !
Sometimes I need temporary storage and these guys make it so easy to check in and check out, plus the facility is great. I'll never use another storage company.
Great service, so helpful and kind!
Terri was very professional, kind, and helpful with getting me started with my new storage unit. The facility is very clean, very secure, and very easy to access. I am pleased to be doing my storing here and to give Public Storage my business!
Terri helped my partner and I set up a storage unit today. She was so kind and helpful throughout the entire process. Highly recommend renting here!
Service was really helpful ans they have basically everything you would need when you're moving.
Very clean facility and great service!
Helpful and persistent. Simple process in person!
Quick and too the point, great customer service.
Terri is the best when it comes to the storage business she's always helpful and willing to go the extra mile great service
Extremely helpful, extremely nice and friendly, amazing expierence
Easy set up. Clean space.
Terri was very helpful and professional! She’s amazing! Thank you so much for all your help I appreciate you and all your help.
Terri was very informative and helpful
Customer service was absolutely wonderful, Terri did a great job of making the process as easy as possible
Wow, a company that is honest and follows through with agreed upon pricing, add the fantastic employees, and their customer support on top of it. A stand out mention is Margaret, she went the extra mile to accommodate my disability, while being pleasant, and informative to boot. Great job!
Update 1+ year on: nothing has changed, which is great, still clean, plenty of carts, plenty of lighting, etc. Happy customer here.
Terri was extremely helpful with finding us a storage unit that was perfect for us! Most importantly she was extremely kind and made us feel comfortable! Amazing customer service!
Terry was a blessing to work with! She spent so much time with me to get everything just right. Everything is clean and secure and I’d recommend this place to anyone! Thanks Terry!!
She is awesome I love her
The manager was very kind and employees were needed to switch units. They answered everything we had questions for and tried to get us the cheapest deals available. Thanks you guys rock.
Terri and spring were so helpful with printing out how to get to my storage unit and getting a lock set up!
Terri was absolutely great! I ordered a unit that was too small and she was able to help me get something the right size and answered all my questions.
They are very pleasant and easy to work with. Have good rates, too!
Terri was very good and professional!!!
Terri at Public Storage Orem is very helpful and nice.
Terri was very helpful and kind. Great experience!
Super kind gal, made sure we got the best price available and is very thorough. Clean storage units and the app makes it easy to manage everything and has gate access.