Public Storage Self-Storage Units at 1024 N State Street, Orem, UT

She was wonderful and helped me a lot

Loved how helpful the employees were, especially Terri! Very clean place and spacious.

Terri was beyond helpful and walked us through the whole process with a lot of patience.

Great office lady

Great location, clean and well maintained. Terri is fantastic to work with. She knows what she is talking about and a great help if you have any questions. I highly recommend renting from Terri.

Terri was great she answered all my questions and help with the set up

Both Terri and Margaret were phenomenal in helping me with my rental. They were both courteous and answered every question I had. Thank you so much for the help! Edit: review updated 06/03/2024 Terri is amazing in helping me with my rental unit today, she was accommodating and understanding with me in regards to issues with payments on my account. She is a wonderful employee and regional manager, a credit to Public Storage and the team.

Terri from Public Storage is the best! She has been extremely kind and helpful throughout my renting process and was very quick to return my calls, communicate, and set everything up. She made my experience here easy and hassle free. Will be returning for my storage needs!

Smooth process, kind employees, and reasonable prices. Highly recommend

Terri was so awesome and friendly! Thanks!

Terri was AMAZING!!!! Never used public storage before and terri was extremely helpful and sweet and funny :)

big shoutout to terri, she was super helpful and polite.

Someone missed the memo that you aren’t allowed to block the driveway and couldn’t reach a staff member to address the issue.

Terri was extremely helpful and pleasant to work with. Extremely customer friendly and professional.

Terri was very helpful and kind! She was thorough in explaining the process and made sure I was aware of everything. She was patient in answering all of my questions and made sure I was comfortable

Terri you are the best! Very helpful and quick solution after we exchange a few words. Great job!

Great costumer service, Thank you very much You’re the best!

Great service especially for haveting just opened the doors in the morning! Clean space.

Incredible service from Terri made it smooth and a easy process

Terri was great and always helpful!

I normally don't write reviews, and idk if I've written a one star before, but these guys are a joke. They advertise a $1 rent for the first month, but it actually turns into $50 due to some other move-in fees. The price wasn't bad at first, but in a little over a year it (10' x 10' unit) went from $97 to $135 to now $171, all not including insurance. This doesn't merit a one star review, but what does is they charged me for a whole month's rent after moving the rest of my stuff out for 20 mins on the 1st of the month. Customer service was nice and sent an "issue" in for me but it got rejected. I get that you have policies and terms on the lease, but you have to be willing to work with people and put yourself in their shoes. Few other issues but yeah I wouldn't recommend them.

Terri did a wonderful job of getting me checked in with no hassle! The space looks secure and is plenty big for my needs.

The place is always clean, and we'll keep. The staff is friendly and helpful. I also feel good about it's location and the security they have in place.

Terri goes above and beyond when it comes to customer service! She helped answer all our questions and even helped us with lowering our bill. Would definitely recommend!

Excellent service, big thanks to Terry and Dustin for helping me out

Terri was very patient and helpful in solving a technology problem I was having with the app.

Great warm & welcoming customer service Terri helped me out & helped with lowering my bill, she made me feel VIP & I would 100% recommend her to my friends & family!!!

Terri and Lindsay were extremely thorough and helpful. They make renting a storage unit extremely easy and gave me a great deal. Thank you!

This place allowed thier employee to cancel my reservation for a lower price and sign me up at a higher price when they knew i had to move in that day. With the promise it would get fixed and the move in specials honored i moved in. But a year and a half later my unit is about to go to auction because they over xharged me every month for 15months. I tried talking to customer server a area trainer and manager and the owner all who refused to see they were in breach of contract and all i wanted was just my property out of the unit. But instead they will now see me in small claims court and have to pay for all the property in the unit, money overpayed plus interest and pain and suffering from losing important and sentimental items in the unit..... they could have avoided this but chose to be greedy and selfish. Dont rent here. The units are not secure you can climb to the top of your unit and crawl through the roof into adjoining units. So other ppl can steal your stuff. And if you lose your key....20 bucks for a new 3 dollar tumbler lock. And you can only access your stuff from 9am to 9pm and if you get locked behind the gate...its 150 buck charged to your acount for the manager to come let you out. If you know whats smart stay away from this bad business with poor business ethics.

Terri did an amazing job helping us. She gave us all the tips and tricks to storage units and keeps the place clean. Thank you!

Very clean and secure facility. Nice modern touches of blue tooth gate and security cameras. Glad I found it!

Terri is Knowledgeable polite and efficient and a fun person

Terry is an amazing person. She goes above and beyond to take care of her customers. She is always friendly and polite in all of our interactions with her. The Orem Public Storage is always clean and well maintained. All of the other staff I have encountered have always been very friendly and courteous. And appear to have taken example from Terry.

I've been here for a while now. I have had 5 units here, I have 3 at the moment. I have always been impressed with how clean the units have been when I received them, how well maintained the facility is, and how excellent the customer service has been from the office staff. I have worked with Terri a lot during my time here and she is awesome. She goes above and beyond to help the customer, and she's very diligent at her job, not only in the office but also outside making sure the conditions of the facility are absolutely perfect. I have had a flawless experience here and I highly recommend this facility!

Friendly staff, very easy to work with, all the lockers are clean, and great place to do business.

Amazing storage space and great service! Terri was fantastic and answered all of my questions and more! Excited to keep working with them.

Terri was wonderful and helpful and quick and helped my storage rental experience so easy. Thank you!

Terri was absolutely great to work with! I highly recommend Public Storage to anybody needing a storage service!

Terri has always been very polite & always helpful with us. We've always enjoyed her Texas accident. She is just nice to us.

Terri was super helpful!

Don't do business here plain and simple. Our rates have literally doubled in the 3 years we have been here. Started at $72 and ended at $140. When I finally had enough we moved out of the unit into somewhere much more affordable. However, they couldn't help but rip me off one more time on the way out by charging me an entire month when I had completely moved out on the first of the month. Yeah, yeah, I'm sure it's all in their mile long contract somewhere that was the rule but give me a break. I had moved out the bulk of the unit on a Saturday (when they were closed) and finished on new years day (when they were closed) and the unit was entirely cleaned and swept by start of business on Tuesday. This means zero impact to their business and the unit could be rented out that day. My billing cycle was usually between the 3rd and the 5th of each month so I figured I was completely in the clear. Nope! Got a lovely phone call the next day letting me know that they would in fact be ripping me off and that they wouldn't prorate the charges at all. I pled my case and apologized for the misunderstanding but it was no use. Ripping people off is just a part of their business model even after paying my bills on time and without issue for 3 years and thoroughly cleaning the unit when I was done. So do yourself a favor and take your business elsewhere unless you support poor business practices.

Teri is amazing. She always so helpful when we have questions.

I do not use this storage place but Google is not letting me delete the review.......

Had to leave a star but wanted no stars !! These people are so heartless I have made communication with the manager Terry there and told her I works be in to satisfy my account that was past due to please not sell it I have everything of my dad that has passed and children stuff. Mind you I just had got done paying them 567.0p so I didn't lose my stuff prior. I had been with the. Over a year and honestly go to PINK DOOR STORAGE THERE very understanding and wont be so hurtful and heartless