Customer service is awesome!! Tavi answered all questions and was so helpful! I am extremely happy and would recommend this location for your storage needs!!!
Tavi was very kind, sweet and very helpful. I appreciate everything she did to help me. She was great!
Miss tavi was so helpful and sweet she went out of her way to answer my questions
Spoke to tavi on the phone she was polite and helped me with my questions
The property manager was so nice I think her name was tavi she helped me when I was moving my stuff out
Tavi was amazing! She helped the process of renting a storage unit go smoothly she's awesome!!
Hello world! This review goes out to Navi at the public storage in magna. She was super helpful it only took her like 20 minutes to set me up. She's a real one :)
Tavi was amazing helping me get my first storage unit. She was super nice and answered any questions I had. Thank you so much ❤️
They are so friendly and understanding, Ryan called me to follow up on a concern and gave me reassurance. He was so helpful.
Tavi was fantastic very helpful
Shaylee was fantastic, and so helpful.
I recently had a five-star experience with Nancy and Ryan, the district manager, after a very frustrating series of events with my storage unit. I initially had issues with the door not opening and had to go back and forth with customer service, who unfortunately were not very helpful. My original move-in appointment was rescheduled for the following day, but once again, the property manager did not show up—without any communication. I had to make multiple trips with my children and belongings, rearranging my own schedule, only to be left waiting both times with no updates.
To make matters worse, I spent over an hour on the phone with customer service, who then tried to charge me an additional $50 just to switch to a working unit. They claimed there was nothing they could do and couldn’t even contact another property manager to assist me.
Thankfully, I spoke to another representative who was able to escalate the issue and connect me with Ryan, the district manager. He sent Nancy from a different location, and that’s when everything changed. Nancy was incredibly kind, empathetic, and took the time to truly listen and resolve all my concerns. Her support—and Ryan’s intervention—completely turned the situation around.
What started as an extremely stressful and disappointing experience ended on a positive note thanks to Nancy and Ryan. Their professionalism and willingness to go above and beyond made all the difference.
Claradawn and mckayla are amazing here and public storage is a miss have storage facility they were willing to with us when times were hard and no questions were asked amazing place to hold our stuff thank you public storage
Makayla was awesome and very knowledgeable.
Makayla helped me switch my unit in under 5 minutes. Super helpful staff and secure location!
wonderful facility Makalya helped me with all of my concerns and issues. it was a very well laid out run down on how things work and what to expect. I appreciate the enthusiasm and effort she put in.
Very easy and simple and even better you don't have to talk to a single person.
We built some storage walls and Makayla was very accommodating and found answers for almost all of our questions...very informative....thank you Makayla...Brian roll up doors
Thank you makayla!! Was very helpful and sweet and made sure i was comfortable and made the process go by smoothly!
Thank you Makayla for the help!She was great if I was to advise anyone to get a space it would be to come here! If I could get more storage I could!
Thank you for the awesome help Makayla!
Thank you Makayla , you very helpful and informative on all my questions yes I will be renting units from you. Thank you so much it was a pleasure. Direct and perfect
Thanks Makalya. Appreciate you
Makayla is so helpful while I fixed the doors thank you!
Thank you Makayla for being very kind and helpful! We really appreciate it
Ann was so helpful with exactly what I was looking for my budget she made the process simple thankful I was good hands
This place was very informative about the well being of my belongings, it’s safety and the locking procedures that make me believe this is well suited place for me to recommend to my fellow friends, families, and colleagues alike. Thank you for your service and I appreciate the help you provided for me.
Misty was very helpful and very polite I will definitely referring this place to others
Amber was extremely helpful with finding the unit we would need to store our stuff.
I love this place, Amber is always so helpful and always listens to me chat on and on about my life!! Obsessed, more than just a storage unit, it's the full small town experience! 🤠
Wow this place was great, great employees, they have really nice attitude, I will be renting a unit from this place again.
Amber helped me out with some questions and she was so great and patient with me! She is a great representation of 5 star customer service!! Thank you!
Staff is very accommodating in my opinion, would give a solid 10/5 stars if I could :)
I am so glad that I public storage to store my things in your employee Amber is one of the best employees or with good customer service that I haven't seen it I haven't seen in a long time thank you for your service I really really appreciate you
Kelly Pruitt
Caroline is very professional and always keeping the property free of people that aren't suppose to be there. People go through garbage or things they go through in there storage and don't want in there units annd instead of putting it inside the dumpster they leave it outside including big furniture and especially mattresses. Ya'll don't realize they have to find someone to come haul that away. Please keep it clean! Caroline does her best but it sucks that she has to clean up after grown adults! Let's all do our parts! I give Caroline 5 stars!
Caroline was the one who helped me and she went out of her way to help me. She was awesome. Thank you Caroline
Caroline is amazing! She went above and beyond to solve my problems that no one else was willing to help me with and she even stayed longer for her shift to help us out. Best customer service I have gotten in a very long time and a very sweet woman. She is the reason I am willing to stay with this storage company even after everything!
I moved up to magna last year. I needed a unit nearby. I found this online. It was priced really well. The units are always clean and well kept. Caroline is always nice and very helpful which I very much appreciate. 1
We had our unit broken into and the property manager Caroline Jaramillo was excellent to work with. She was helpful, quick and very friendly. I always appreciate customer service that not only goes above and beyond, but handles their customers in a kind and professional way. Thank you for making an experience that could've been painful be enjoyable
I have had my storage unit for a year now and moved to California. I was a little aprehensive about leaving my belongings here since most of my families memories were in there. I recently moved back to Utah came to my storage and had a great experience with Caroline! I definitely give her 5 stars!!! She was super helpful. She made me feel like my unit and our belongings was definitely safe there. She had very great customer service skills was very personable and relatable and very kind! I watched her make rounds several times making sure things were in order! She explained that the cameras are always watching and making sure suspicious people (,who do do not have a rental there) were questioned and removed from the property.. That definitely made me feel better. Also it is very clean and well lit at night! I would definitely recommend renting here!
Caroline was awesome to work with thanks for all your help ☺️
TOP NOTCH!!!! Caroline super exceeded her customer service skills. It's been awhile to experience awesome customers service. Keep up the great work!
Miracle did a great job with help me get my payment in and getting a new lock.
🌟🌟🌟🌟🌟 Five Stars for Public Storage! 🌟🌟🌟🌟🌟
I recently had an outstanding experience at Public Storage, and I want to give a shout-out to the fantastic manager, Mirrakle! 🙌.
The facility itself is clean, well-maintained, and secure. I appreciate the climate-controlled environment, which ensures my belongings are safe from extreme temperatures. Plus, the pricing was reasonable, making it an excellent value.
If you’re looking for top-notch customer service and a reliable storage solution, I highly recommend Public Storage—especially with Mirrakle leading the way! 👏
Mirrakle is an amazing person
Mireakkle was very helpful and nice!
The rent is reasonable.
I would recommend renting from public storage
Thanks to MIRRAKLE Terrific person took care of things and
The visit WAS TERRIFIC THANK YOU SO MUCH
Very great service Caroline I believe her name was super amazing woman
Received great service and the employe that was there helped a lot. Mirrakle helped me greatly to make the storage space switch.
Anthony was awesome at helping choose the right size storage for my needs. Excellent service
Anthony was beyond amazing loved all his professionalism and it was a joy dealing with him. He was very on point with everything. I would come back just because Anthony made my 1st experience perfect.
Anthony A was very knowledgeable, very helpful. Provided great service. Pleasure to do business with him.
Anthony was very helpful and broke everything down. He is excellent!!
I had such a great experience with a worker name Anthony was such a helpful, funny and down to earth person. I love how he broke everything down to me and even showed me the unit! I love it here! Safe place and great staff members!
Thanks Anthony for helping secure my reservation, I'm glad I came here it's a great location.
Came to this place after having issues at another storage. It was wonderful, opposite to the previous place. I rented it online the same day, the gate code worked right away, the unit had a lock in case I needed one. I returned the lock because I didn’t need it and they refunded me right away. I had email notifications about statements. And when I moved out was effortlessly. Loved it.
Anthony was very helpful getting me into my third unit here. Thank you for the gratis service.
Anthony was very helpful and courteous. He made it easy for me to get a unit.
Everything was wonderful Anthony was amazing answered all my questions very impressed
I appreciated how helpful Sherry was when showing me a unit and providing me with information to complete my reservation.
Got an unknowingly permanent rent spike of 20 more dollars one month. Other than this great storage experience. Cheri? Spelling wrong probably. She ended the check out process fast and effectively. Storage unit was clean and nice.
My husband and I went into public storage 5 minutes before they closed. The gentleman Mr Bill long was very nice and helped us even though it was closing time. He was very friendly and very helpful and it was a very pleasant experience.
The manager Marcie is very helpful. She was able to help me understand what was going on with my account.
Very helpful, professional, kind, considerate and it's Sherry. Very good person. I'd like to working with her. Looking forward to working with her in the future
Marcie was absolutely great! She went above and beyond to accommodate our needs but not ask for better customer. 😁
Marcie so so much fun & helpful my day was amazing wen I ran into her smiling face hope tis 🌎have tis kind of person
5 Star recommendation! Marci who helped me into a unit! Marcie Made sure everything was ready to go so I can store my good’s in great hands! Thanks
Marcie at the 7200 West location in Magna is excellent to work with. Very informative and able to meet/ exceed our needs. Yes, would recommend, and I have. My daughter is now there as well.
Really impressed by the ease of online options. Also had some questions. Anthony was great got back to me quickly and answers my my questions. I recommend this company.
Anthony was great. He was very helpful great customer service
Anthony was a big help for us. He gave us a great deal and was very friendly.
Anthony was able to help me out answered any questions that I had and he provides excellent service!
Anthony answered every question and was very helpful
Anthony’s service and setting me up with storage was quick accurate detailed and amazing. He is awesome. Got exactly what I wanted and needed in a short period of time. Excellent experience.
anthony stayed open after close to help us out, 10/10
I really like the service here the workers are always so helpful and kind
Anthony was good to work with choosing a unit.
Anthony was very helpful and knowledgeable. He made my experience joyful and amazing. Would come back again.
Anthony was awesome and I totally appreciate how kind and knowledgeable he was. I’ve never met anyone like this man. I will use public storage just because of my interactions with this employee.
Thank you,
Kim Alexander
Anthony was great! Super helpful and great at making sure I had everything I need
Anthony is as extremely helpful and was very accommodating for my move-in date! I’m very happy with my service!
Anthony was extremely pleasant and helpful. He went above and beyond to make sure that we were taken care of and was given all the information we needed.
Anthony was excellent costumer service and I like he speak Spanish
Nice place, great management. Overall price is fair. I have enjoined my experience.
Very good customer service. She was very friendly and helpful. Premises was clean.
Bailey, Shelly,Marcie, we the best. Friendly and professional. Helped me get the unit I needed with a great move in rate. I felt welcome and important. My needs were met I recommend this place to everyone
Bailey here is absolutely phenomenal and is the main reason I’ve stayed here. Anytime I’ve needed anything, Bailey and her team have been there. I’ve had many storage units throughout the years and have never had a property manager as caring and devoted to the property as her. For anyone who hasn’t had a unit in a while, this one is so cool. You don’t have to even leave your car to open the gate. Just have the Public Storage app installed and go to the box and signed in, make sure Bluetooth is on and tap open. No need to remember long PIN numbers or keys, the gate opens with the app. No other Storage unit in the area has it and is super helpful especially in this cold weather. If I could give a 10 I absolutely would!
Amazing service, friendly helpful kind.
Clean modern facility.
Highly recommended
I can’t really say I’m a fan of upper management! But the property manager Bailey is a very hard worker,very helpful, very professional and very good at her job. Public Storage should have some of their other employees take a few lessons from This young lady.
Bailey is awesome. I will continue to use this place or the one around the corner where Bailey also works.
This place is great! it's a very safe and clean facility and the Manager Baily is always nice and helps with anything I need, five stars
Baily is awsome to work with she is very customer friendly and goes out her way to make sure everything gets done to the customers satisfaction. I would r3commwnd this location to anyone looking for a storage facility
I have been a renter at since the units was built (APEX STORAGE) now Puplic Storage. When Public Storage took over a few tenants had issues with previous owners (Apex) taken payments for the units. Bailey and her boss did everything they could to get Apex to refund the tenants back their money. Which they did in a timely manner. Then the problem arose with units having to be tore down. I am one of the tenants that has to move due to it. I would like to recognize Bailey for all the help she has given me to get me into another unit on the property. Other Storeage should have property managers like Bailey, that know how to interact with the public like her instead of managers that are only there for a paycheck. Thank You , Public Storage for all your help and concerns for your tentants.. I would recommend Public Storage for anyone looking to store things..
Big storage for good price
Bailey was sweet and helpful and was quick to help me resolve my inquiry's. Great job Bailey!
This place is so amazing not only do they have a clean Easy to access units they have the best customer service Bailey is awesome and fun to deal with and she will help you get it done thank you guys for all your help 😁
how sensational of a experiance bailey is a outstanding employee any place could want