I rented a 10×10 unit here for about a year. They increased the price of the unit twice in that amount of time, each time by $40 a month. The only time I had an issue I needed help with I was met with terrible customer service. Will never use this company again.
Property is clean and well taken care of. Christopher is knowledgeable and helpful.
Fast and helpful. Cost was better than local competitors.
The manager Christopher is extremely knowledgeable and helpful. The pricing is fair and transparent. I would recommend this facility for your storage needs.
Awesome service Christopher was amazing
Christopher was amazing at communicating and very professional
Christopher was very helpful. I was very happy with his customer service!
Christopher was super helpful in getting us set up with a unit. Thanks so much!
This place is an absolute joke my unit wasn't even inside the security gate and also they had sooo many mice that chewed up all my stuff and the staff are crackheads to say the least and were very rude!!!!!
DO NOT USE THIS STORAGE UNIT or any "public storage" there are way better storage units to go through!!!! Trust me!!!
Christopher is wonderful and extremely attractive and sweet!
The current manager, chris, keeps the place nice and tidy. There’s been some decent rain since I started storing here, and the drainage seems good, moisture stays out of the units. No complaints so far.
The customer service is great here. Christopher is always friendly and helpful. I also like how clean it is.
Christopher was kind, courteous and super helpful!
Christopher was a huge help and very informative. He was also very welcoming. Wish I would’ve known about this location sooner because of him.
Chris is the best. He’s always working to keep things clean and snow cleared.
Christopher always keeps this place clean and is really helpful
Christopher is very professional and polite management. He has respect and the facility is well kept. I know my things are safe here. I don’t have any problem. Ever thank you
Christopher is awesome at the Herriman location , great customer service . He is very helpful and answers all questions in a timely matter thanks for your help
Christopher is super helpful. Fast and easy.
Shouout homeboy at the front desk he was super chill helped me get thru everything mad quick he’s freaking sick!
Tami made the process very easy. Wonderful storage facility
Came to look at a storage unit to put my stuff while waiting for my new home to be finished. Tami was so awesome to work with! She was super patient with me as I asked to see multiple units and which ones had easier access. Great experience. If you’re in need of a unit…here’s where you should go!
If I could give zero stars I would! Be aware!!! These guys entice you in with a better rate than their competitors. AND then, when you are all moved in, make your timely payments for 6 months they raise your rent 38% just because they can (it’s in their fine print)! Needless to say and lesson learned. Rent with a more ethical company who will lock in your rate. I moved out of mine 10X20 and in with a other storage facility out of principle, even though I’m now saving $8 a month over Public Storage, I would rather give a company who doesn’t play games who lures people in, and then raises their rates. Storage units businesses have the least amount of overhead! Public storage is a billion dollar company! They don’t need to raise rents the way they do. Buyer beware!!!!!
Tami and Dakota are great to work with. They are both friendly and professional. The place is kept very clean.
If you are looking for the worst experience possible, this is the place. Come and rent a unit here. The guy they works here is never here, impossible to get ahold of. The manager, probably even worse. It took 3 months to get a unit canceled, then due the manger never being available and the only one that can cut a lock off your unit, they will milk you month to month. Due to them not being available to cut a lock, they promised that they were clear a (1month ) balance for me that went into next month by a couple of days. They didn’t do that, never followed up or through with the promise. Instead they sent me to collections. Nobody to talk to, they are never at the office to speak with. I realize that this is huge rant, but I am upset that I was sent to collections due to their incompetency. I would not recommend anyone to do any business here. They are super friendly when signing you up, and that is where it stops.
Clean facilities fair price tamee was very nice.
This is a terrible company. When I initially rented the storage unit, they touted that there were no contracts. They just raised the price based on demand. About 2 months after I got a rate increase of about $15 and then another 2 months later another $15 and it kept going up every couple months. Out of curiosity, I called in anonymously and asked if I could rent the same size space and they quoted me the original price that I started with. I complained and they lowered it for a couple months and then it just went right back up. Then after it went from $130 up to $168 a month, I went in on April 1st moved out my 5 Lifetime tables and canceled my account. But a month later I got a bill for the month of April that was already sent to collections. They claim that I used the storage unit April 1st so they need to charge me for the entire month. I would find another storage company to store your stuff at.
Christopher at herriman public storage is amazing. we had a unique situation that needed a lot of Last minute needs due to our misjudgment of what size of unit we needed, He was quick and efficient and very accommodating and especially friendly. For the kind of situation we are in. He made my comfortable stressful moment seem allot More at ease.
Even when he realized we Head overpaid, he called me back to let me know our account would be credited for anything overcharged. Not many people go out of their way the way he did To make sure we were treated fair. I would absolutely refer him and his location to anyone I know.
Christopher has been awesome from the time I signed up to the time I moved out! 10/10 for customers service and will be recommending people to store here!
Christopher was so amazing! He helped me switch to a bigger storage unit same day and made it so easy!!
I came in, I had a bad day and was initially in a terrible mood, Christopher was the light I needed for the day. His smile upon entering changed my mood immediately. I absolutely love how he treated me when I came in. He greeted me swiftly and was very approachable. I really loved my interaction with him. The company overall is a great place to utilize. I would highly suggest it over any other storage facility! Thank you Christopher for making my day better!
Christopher was awesome!! Super helpful with my last minute needs and has been amazing to follow up making sure I'm taken care of. Units are clean and easily accessible.
Great service property manager Christopher keeps this property A very clean and organized
Am just going to talk about Chris because as someone working on the customer service industry I know when someone cares.
So my review goes for him but not the company because I just got my unit in April and they decided to randomly increase my price with no justification and after Chris was able to get it back to how it was (and should have never changed) public storage has the audacity to send me a message saying “great news ! We have delayed your increase” . Dear public storage . A 20 dollars increase is not an adjustment and no notice or valid reason should never be an option. Thanks Chris for the amazing service and no thanks to public storage for being dishonest and greedy :)
Christoph is amazing! He have help us in every step, super attentive and communicative. Even put a locker on our storage when we forgot our own. Best treatment and Public Space of the region.
Outstanding customer service! Christopher was very helpful, professional and knowledgeable while helping me get a storage unit. He is located at the Herriman, UT facility and goes out of his way to make sure you get the size you need and answered all of my questions. I highly recommend this facility, as it is very clean and well maintained. It's a safe environment making you feel comfortable storing your belongings. Thank you again Christopher for all your help and kindness!
I recently utilized Public Storage in Herriman, Utah, and I couldn't be more impressed with the level of service and the quality of the facility. Christopher, the property manager, went above and beyond to ensure a smooth and hassle-free experience. His professionalism and dedication to customer satisfaction were truly commendable. The facility itself is clean, well-maintained, and offers excellent security measures, providing me with peace of mind knowing that my belongings are safe. I highly recommend Public Storage in Herriman, especially with Christopher at the helm, for anyone in need of storage solutions.
Christopher was very helpful last few days. I lost my key and he made it very easy to put in a request to have the lock cut and get a new lock installed and even kept me up to speed on timing for it all.
Christopher was awesome to work with! We have really enjoyed this place.
I've been renting ther for the past year and is by far the best storage place I've been to. The units are kept up and very clean, whenever I've needed help from the office they are always there, and the manager Chris is always helpful and very pleasant to deal with.
This storage unit is too far from me, I didn't realize it when I called but Christopher was so helpful. He was attentive and informative. Great customer service!!! Thank you
I Love that every time I come to this storage facility. It is always so clean and the manager Christopher is always so friendly and helpful.
I’ve been shopping around for a storage unit for weeks after our move and Merilee answered all of our questions and helped us find the space and deal that was right for us. She was so personable and knowledgeable.
Had some questions about some rental units and Christopher was really helpful and friendly with all my questions I had. Would definitely suggest this location if your looking for a place to store your things.
My boyfriend and I were looking to maybe store some things at a storage unit and Christopher was super helpful with everything we were wondering about and answered all of our questions.
I had some questions about a storage unit for my son, the gentleman by the name of Christopher who helped me was extremely knowledgeable and very helpful and very pleasant to talk to 😊
Update:
After checking out some other storage rentals, I chose to go with Public Storage and I am so glad I did! Christopher was amazing and went above and beyond to accommodate my needs and was extremely helpful in making it a very smooth transition. Management should really appreciate Christopher as an employee and the awesome service he provides!! Give this gentleman a raise!! He deserves it😁
I have been very happy using the Herriman location to store my items, the property is always kept very clean and well kept. If I have ever needed any help the on site manager “Christopher” is more than willing to help me out.
Christopher always greets me with a big friendly smile and a genuinely kind “Hello” 😊
Tammy and Merilee were very nice and personable. They were very helpful. Marilee was there to greet us for our new unit and was very welcoming. Highly recommend them for storage!
Tammy and Merrily were great help today at the storage unit in Riverton. I work for a moving company and they were great help getting a customer moved in. At Some storage complexes, it's impossible to get help at the office or no one is home, costing customers valuable time and money. Public storage was ready and able to get us access to the unit as soon as we arrived! Thanks so much guys!
The mangement here is amazing! Chris has been more than willing to be beyond helpful! Highly recommend this place for your storage needs!
I just became a Public Storage customer here in Herriman and couldn’t be more pleased with how easy the process was. My mother recently died and I needed a place to store her stuff until I can sort through it all. I went online, filled out the information, paid the money, went to the facility and opened up the unit, and there was the lock ready to use. The space was so clean! Thank you Public Storage in Herriman for making it so easy in this stressful time of my life.
Always a very helpful and friendly staff. Prices are very competitive with other storage facilities throughout the area. Highly reccomended.
This place is amazing! Such great customer service and friendly staff. Christopher was so easy to talk to and so helpful! He makes it look fun to work for the company too!
Christopher was so kind and efficient in helping me get the right storage unit. He gave us a tour of the property and made accommodations to get us the unit we wanted. Thank you for all your help, you’re awesome!
Christopher at Herriman public storage has been so helpful to me. He has been so easy to work with and is very kind. I recommend that if you need a storage unit that’s the place to go.
Great service! Manager was very helpful. I really appreciate the time he spent helping me get my account set up and information correct.
Christopher is extremely helpful and goes the extra mile to make sure we are taken care of.
Raised my rent over 200% in 2 years then wouldn’t even offer a discount as a long term customer.
Christopher was phenomenal at helping with all my questions and ensuring that I was getting the necessary storage unit needed to fit all of my personal goods. The transfer from a smaller unit to a larger one was seamless! Definitely made transitioning and coordinating with my movers a smooth and easy process.
Great experience setting up my rental. Christopher was informative and helpful and the sign up process was quick!
Chris is a friendly Property Manager, and the service is amazing! Highly recommended!
Going above and beyond, Christopher is amazing, he was so willing to jump in and help me solve issues/concerns I had. Thank you Chris!
Great location. Nice clean, rodent-free units. Glitchy app. Very poor pricing model. Low introductory pricing, then they quickly increase your rates by $99 or more soon after you move in. Bait and switch.
Austin was fanntastic!! He was a geat help to me! He made my day!
Excellent service and the best prices. I received good advice to choose the most suitable option according to my needs. 👍🏻💯
DO NOT RENT. They just hiked up my rent out of nowhere. No notice, email, or anything.
ETA: As far as the unit goes, they're clean and nice but the latch has gotten stuck MULTIPLE TIMES. I thought maybe they were sticky because of winter but it's summer and this thing is locked shut still. I use my locker to also store items for my shop and need reliable access to it. You'd think for the price and rent increase these things would at least be accessible but clearly that is not the priority at public storage.
I have contacted them about this before, during office hours, but received no answer.
edit 3/29/2023: They're hiking up the rent again, so, I'm out. At least when I went to get my stuff I apparently wasn't the only one, lol.
I have been renting storage in this location for almost 4 years, after this company bought these storages I have had many problems accessing the place days after the snowfall, there have been occasions in which I have not been able to enter the storage to look for my tools since I work with them every day, I have lost money and days of work since they do not clean the snow, I made a call to this company placing a complaint and they tell me that they are not responsible for cleaning the snow after the storm, it seems like a Lack of respect for customers, rates increased by more than 30% and service quality dropped 100%. The people who work there are very rude and never have the knowledge to respond to this type of inconvenience. Whenever I have the opportunity, I'll change places
My husband filled out on-line for a 10x25 at a good rate. When he went in to the office, he was told a 10x25 did not exist at that site.
He was offered a 10x30 and the corporate office could transfer the $231.00 paid on line to the new unit. At the last second corporate said there was a hole in door and could not be rented.
He had to change units (no fault of his) and did not do it on-line so he did not receive a special rate AND had to pay $301.00 for a 10x20.
Due to time constraints with the 26' truck rental and a smaller box truck, we had to get the storage unit.
He was informed it could take up to 5 days to get the $231.00 back.
He went in the next day and was told they did have a 10x25 but there was no way we were going to move all the stuff we moved in and the stuff that would not fit due to the size we were given.
I went the next day to organize and could not get the lock open or lock it.
I feel that corporate should have affixed their employee a 10x25 was available and have given us th he special rate. We did get back the money 2 days later.
I am not too thrilled with this storage unit compared to o th ers we have used. While we were trying to save money, it ended up costing more for less. Be aware!
Christopher was amazing and kind! He helped me and my husband with everything! He made it so easy and stress free! I highly recommend! He needs a raise! Best and easiest storage rental I’ve ever had!
The manager in the office was the approachable person and friendliest. I have ever met went in to compare prices, and sizes he answered all my questions. With no hesitation, For sure will keep this storage place in mind thank you for all ur help Jonathan
Chris was awesome. Give him a raise.
100% recommended! I went in today with a lot of questions and was greeted by Jonathan who is a very pleasant young man he was very helpful and patient. Great customer service, and he did it with a smile on his face the whole time.
Wonderful service great location and sandy is great thank you
This place is great. Sandy was very pleasant and helpful.
Sandy the manager helped me out to move-in and move-out without any hassle. The whole process was smooth at public storage herriman. I would recommend this location for any storage and really great price offered for first month storage.
Safe and secure facility, however a little too safe and secure. Even I can’t get in. There have been a handful of occasions that I haven’t even been able to access the unit. Today was one of those. The last time this happened my stuff had to stay loaded in the back of my truck and it rained that night. Probably need to call and make sure I can get in next time I plan a load to the unit I guess. The phone app is a cool idea but the wireless hardly ever works. Also pretty expensive compared to other places. Not very pleased and inconvenienced.
Edit:
Day two with a loaded truck and no way to get to my unit. (See photo of rope across the gate)
This place was awesome! Easy booking online, got it same day! And the staff is Amazing! Shelby and Brisco are the best! Very friendly!
Ethan was great and very helpful! Our crazy move turned out better than it started! Recommend absolutely!! Thank you Ethan (in store Ethan)
I moved out of my storage unit on the 2nd day of the month because I wasn’t able to do it any earlier, but they said they don’t prorate at the end of the rental so I had to pay for an entire month. Then they turned around and rented it to someone else, so they essentially got paid twice for the same unit! So unfair.
Ethan was very polite and super helpful. Showed me my storage space and was thorough in explaining everything. Great service!
I was extremely impressed with the level of helpfulness and professionalism provided by Ethan at public storage in herriman . very helpful and enthusiastic about his job and the level of customer service he provided was outstanding!
would recommend public storage 10/10
Great customer service experience!
Was happy, now I'm not.
I've been storing my stuff here for about a year. It is not the nicest or cleanest facility but the monthly rate and location made it worth it. However, ever since Public Storage acquired the property in 2021 I've been less satisfied. They INCREASED the monthly rate by almost $100 a month for some units and DIDN'T adequately communicate it to tenants. When I called to ask why my rent jumped up they said "property values in Herriman are up so our rent is up. Storage rental rates are actually higher here then most other locations around the valley."
I'd look for a different facility for sure if I wasn't 2 months away from moving out anyway. The way the price increases and rapid evictions have been happening (look at Storage Treasure .com at all the unit auctions from this facility) it almost feels like Public Storage wants to vacate this property so they can sell it to a developer.
Cascade Storage up the road was way better in my interactions with them, go there instead!