Jessica was absolutely perfect and very helpful! Great customer service ๐
Clean, easy access, and check out was super simple.
Mrs. Sandra is an absolute blessing! I have been with this storage facility for over 2 years and she has done everything she can to help me. They go above and beyond to make sure you're informed and taken care of. I encourage anyone looking for a unit to come an talk to her you won't regret it!
Tatum has excellent service, great facility!
This facility is the worst! Absolute worst. Do not rent from them, especially if you get assigned to the C building. The door locks NEVER work, you can't get into the unit unless the door is propped open or someone is on site who might can pry it open. I finally moved out of that unit into an outside unit because I got tired of renting a unit I could not access when I needed to. On August 26th, I rented another unit online and went to go start putting my stuff in there on August 27th. GUESS WHAT, IT WAS A C UNIT AND I COULD NOT ENTER THE BUILDING!! I immediately cancelled the unit because I could not get in the building to start the process. To date, September 29th, they have not refunded me what I was charged. I NEVER GOT TO TOUCH A LOCK BUT THEY ARE CHARGING ME FOR USING IT. The 29.00 admin fee is non refundable and they can't control when a check will be mailed to me. Although I was charged $77, they only intend to refund me, $29. It is ridiculous. I let everyone I know, do not rent from this facility. They are very unprofessional.
I'm really not sure how this place got good reviews. From day one it was a horrible experience. I've been to alot of public storages and never had one like this. After 2 days of being there our unit was filled with ants , we could never get a hold of the manager. I had several people come up to us asking if anyone worked there and tell us they can never get a hold of her (during office hours). The door that goes to the inside units has been literally hanging on by the door stopper for weeks now . Everything I load something I feel it's going to fall. The last week we were moving and were literally 2 minutes getting out maybe 2 times and the last day we came to get our stuff our access had been locked. We were told by customer service it was because management couldn't reach us. That's hilarious. Noone called us or left a message or emailed us. We even paid early for the next month and we aren't even going to be there. Where does it say that if you are late leaving 2 or more times they lock your access . Best believe I was getting my stuff one way or another especially since we paid in advance. I will never go to a public storage again. Horrible
Everything was perfect! Exceptional service all around. Totally recommend public storage.
Place is very clean, Tatum was very helpful and professional, will recommend to my family!
The best experience I’ve ever had with a storage facility. Management is so helpful and attentive. Thank you so much!!
Tatum is always nice. She tries hard to keep property clean.
Great service, clean property! Anytime I come in and have questions Tatum is very helpful and can answer all my questions. She always has a smile on her face. I highly recommend this property.
Sweet and very helpful.
Thank you Tatum
Tatum and Sandra were very helpful in getting me set up with storage, they were also very respectful, helpful & friendly,they made my process very easy, they will go the EXTRA mile for you…
Told that get the same discount and price on a storage unit regardless of what one I took whether it be inside or outside unit that wasn't the case even received a phone call from a young lady yesterday stating that I would get the same rate on either unit didn't happen it's kind of disappointed but got my unit got my stuff in it everything's good hope for a better experience next time
Do not rent here. Straight up robbery. They changed my rates without notifying me. From $150 to $207.
Max was very helpful with me she was very polite
Sandra was very helpful. She provided everything I needed to know to make decisión. See was courteous and friendly. She made it easy to decide on Public Storage.
Great customer service, she was very nice and professional. Very grateful and went over and beyond to help with my rental. Thanks again, Tatum!
Best place to go.
Customer Service is amazing, and the manager not only knows her business, but is very nice and always there to help me out. i have had other storage units, but this one is special, because the manager is AWESOME
DO NOT USE THIS PLACE!!! They will rip you off & plenty of times the gate is left open for theft!
Max was so helpful, and informative of all information I requested. She walked me through the process of obtaining a unit here at Public Storage, making it so easy. She did this all, while maintaining a sense of confidence, knowledge of intent, and maintaining a smile..Thanks Ms. Max..
Max and Tatum help me out made sure my transfer went through successfully great job and thanks for your help
Max has great service, safety is good and no problems thank you
Was having some access issues with the app and Max went above and beyond to help get it working. Super friendly to me and my 6 year old
Max was awesome! She is very professional, friendly and informative, walked me through the whole renting process. Showed me the unit prior to me signing up to make sure it fit my needs. She answered all my questions and in the end she genuinely seemed pleased of my business.
max and tatum gratis customer service
Customer service was great, I had the pleasure of meeting Max and Tatum on various days I visited the property. They were both very hospitable and their knowledge of how everything worked with the renting process made it easy for me to choose a space quickly.
Getting the storage unit was easy. Walked in and was given directions to my unit and tips on how to use the app. Thank you Max
My experience upon entering this facility was spectacular the customer service I received from the representative Maxine was very helpful during my search for a storage unit today I’ve finally made up my mind after she was very patient with me and went above and beyond to assist me in a comfortable unit location after looking at 4 to 5 units. Customer satisfaction was guaranteed and is very much appreciated . Thank you very much for your assistance
Overall I love this public storage facility is clean and the staff is absolutely great I appreciate how kind and sweet Tatum was when I wanted to rent a space :))
Maxine helpful good customer service
Sandra was very friendly and helpful. We absolutely loved her customer service.
Maxine was very professional and nice
Maxine was so helpful great personality
Max is excellent and would recommend Ps to others thanks
Max, is the best when I came in and needed some help! I recommend anybody to come here for at public storage for great service!
One of the best public storage locations in the Houston area! The store inside and out are superbly clean and organized. Sandra is an outstanding property manager and goes well above and beyond her job duties to make sure her customers have everything they need. Sandra takes care of all of her customers the right way, every time and anyone should rent from her when they need a storage unit or moving supplies. She will make you feel right at home and you'll leave knowing you trusted the right company and location for all your storage needs!
Maxine great work very helpful
Mrs. Max was amazing she is such a sweet heart! Y’all definitely get at my girl!!
Max good customer service thanks
Maxine was wonderful and very polite
Really good service from Max on my close out day. I’ll definitely be back if necessary!
Max: the best customer service and extremely polite great personality.
Thanks again, Mark, for providing great customer service.
Max,
Was very helpful when i came in to drop off my property on this morning. After having a very terrible morning picking up a Uhaul rental from another location. Again, thank you for your hospitality and have wonderful and prosperous day.
Max was very helpful getting my documents together. She took time out to make sure I was able to get a storage today.........go see max for great help (assistance)๐ customer service.!!!!!!!
Thanks Maxie ๐ ๐
Very friendly and professional service
had to visit Public Storage on Louetta, tha agent Maxine was extremely helpful and well knowledgeable and professional she made my visit worth visiting and I will be back. Thanks
Great property manager! I called to get prices and storage size info and she was very helpful and informative. I will be in need of a unit after the holidays so I will be using this property.
Maxine was amazing. Very very sweet and explained everything about my fees before I purchased.
Max is an amazing property manager. Made the whole onboarding process very smooth and was able to clarify all my inquiries.
Maxine so nice and works extremely hard to keep the job done: and very helpful
Very good customer service by Jessica very nice and easy to work with 10/10๐
Jessica was awesome and made the process easy to do and understand
Jesica was amazing. Had an issue getting some things resolved and she saved the day. Thank you Jesica. If you need help call on her.
Max was awesome . Thank you
Jesica was very helpful with getting us our storage and answering any questions we had! She made this experience of renting a storage better.
Jesica is the greatest. Always fun interaction when we talk
Jesica was very helpful as I was a new customer and didn’t know much about what was the best option for me. She greeted me with a smile and explained all my options. I am so glad to be using this public storage. I would highly recommend this location . Make sure to see Jesica!
Wow… That was some of the Best Customer Service Come across in some time. Jesica was knowledgeable, friendly & all around kind.
Jesica was amazing !!๐ซถ๐พ
Sandra is the best! She is very professional, while still very understanding and caring! Thank you Sandra!
Jesica was wonderful awesome thank for your hard๐๐พ๐ฅฐ
Jesica, give that woman a raise. She worked quick and hard to make sure I get two units close to each other. Very polite.
Jesica is amazing and a very helping hand. Very friendly and informative as well.
Jessica was such a wonderful help when I came to soy rental. She met me with a smiling face and plenty assistance. Happy I chose this location.
Jessica was super helpful and informative about the different deals they have and got me set up quickly and efficiently. The property is well maintained and the staff is very nice. Their restrooms are very clean too. Thank you Jessica!
Jesica was very informative. I had to see her twice and she both times was very courteous and responsive. Even gave me a call when I needed her to!!!
Jesica was so great for me she was so helpful
I love jesica! She’s so professional and helped me with everything. I was moving out of my apartment and she made the process so easy for me to secure my things in a unit here. Great customer service โบ๏ธ definitely 10/10
Jesica was very friendly my experience was hassle free. Great service!!!
Great costumer service! Jesica was really helpful.
Jesica was great I enjoyed the help in getting a storage ๐
Jessica was very friendly, had a warm smile and welcoming. Took care of what I needed and helped me to get a unit! Thank you!!
Jessica is the most incredible person I've dealt with in this company. I recommend this location above any other. Strictly because this woman takes care of clients and cares. Great job Jessica.
Jesica was really cool great customer service
Jessica helped a lot and was very personable
Jessica was amazing thank you so much for the amazing customer service
Ellie was amazing!! She was personable and very helpful in regards to choosing a space and finding other locations that were available.
Jessica was super helpful. Great customer service
Thank you Jessica for being so helpful with my unit.
Jessica was amazing! Gnome 4 life!!!
Jesica deserve an hourly wage increase!!
Horrible service getting my deceased father's units transferred. It has been 5 months and we are still nowhere!!!
Great quiet storage facility with helpful employees. Chris did not hesitate to show me around and was very informative, kind and attentive.
Chris was fantastic in answering our questions and keeping things light in an otherwise stressful time. Would highly recommend this location
Christopher, the desk attendant has excellent customer service. He was very knowledgeable and courteous . He even took the time to show me my storage space! Definitely a great place to store your stuff!
Place was clean and inviting along with great service from Chris and he answered my questions!
The establishment was so clean and ran so good, whatever they're doing, don't change it. P.S Chris was like a huge help and good man, he really knows what he's doing ๐๐๐๐๐
Man that Chris guy saved my life,man so generous I was choking on a sub and he gave me CPR man knows how to do he's job.
Chris is the guy! Incredibly friendly and knew all my questions! Way to go Chris!
Ellie was very friendly and helpful. She answered all my questions, explained the information thoroughly, she even called to tell me I didn’t fully lock my unit. OMG, she’s a lifesaver !!
Maxine is great, she's totally awesome, she was very helpful to me as a new customer.