Public Storage Self-Storage Units at 1425 Austin Highway, San Antonio, TX

Peggy took care of me made my life super easy and the process fast

Peg is extra.

Great service….

Amazing property manager

This restored my very bad opinion of storage facilities The very best customer service

Between the app and a helpful phone call with Peggy, we got a smooth, contactless transaction. Putting our stuff into storage was fast and easy. Thank you!

Tammy is by far the best property manager. She is positive, helpful and maintains a professional atmosphere. You don’t get any better than Tammy! She’s the best!

Peg helped me out so much and so fast. Made sure i got the right unit.

Peggy does a great job helping customers with great friendly prompt service!

Peggy was fantastic and so helpful! She made us feel right at home even though we live out of the country. Great asset to any company!

Peggy is an exceptional employee and truly an asset to your organization ! She always has a warm, friendly and welcoming demeanor. She does not hesitate to make me feel that the customer's needs come first ! KUDOS to such a hard working and dedicated employee !!! ⭐⭐⭐⭐⭐

Friendly and helpful. Liked that she was present when I got here.

Paul was amazing ,was in the office early and made my sign up go flawless. Thank you

Excellent customer service. My additional storage unit was set up very quickly. Thank you.

Peggy is/ has been doing a Great job! Left message on office phone and she returned Call! Other public storage offices don't return calls at all! Ms Peggy, your 👍 Great... This is location where you need to go if needing storage

People in the office lock the door and hide so they don't have to do their job. When your a good distance away they come out to smoke and if they think your coming to talk to them they run back inside and lock the door.

Excellent service! Would definitely do more business here in the future.

As someone who is always willing to use app services but fairly often is just so relieved to be able to call and talk to someone over the phone to resolve more complex issues, I am really glad I went with this place for my long term storage. The manager there, Peggy, is incredibly attentive. She always seems to be there or returns calls within less than an hour. If she can't solve the issue immediately on her end, she always knows how to walk me through the process for doing it myself. Plus she's just always so friendly and kind that it makes me not dread a voice call.

Peg was wonder

Peggy was a Great host 👍🏼👍🏼

Came in on Friday with a ton of question. Peg was super friendly and helpful! Thx again!

Great costumer service the lady that helped me today did a wonderful job greatly appreciated!!!

Peggy is a true gem and an asset for Public Storage. She will ensure her customer is happy with the facility, her performance, and any issues that may arise. But be practical, Public Storage is a huge business that follows corporate rules so if she is unable to move mountains it's not her fault. As for everything else she rock n'rolls right on and gets it done. If she isn't walking the facility picking up a trash someone dropped or in the office helping a customer in person or on phone you can catch her wave and smile as you enter the gate since she is always ready to greet her clients. She is awesome in every way as a manager and her dedication is obvious in her actions. EXCELLENT CUSTOMER SERVICE!

Mrs. Peggy was wonderful help and explained everything great and was easy.

Wife and I have been renting for a while and Peggy is an asset to the property. She is courteous and respectful of our needs and has tried to work with us for the best rates possible. I called up today to ask a question about electronic access and she was quick to return my call and address my issue. 5 stars for customer service.

Stopped by this location to inquire about storage units and to see the different sizes available in order to make a good decision about a move that I’m making. Since I cannot take all of my possessions with me, and I’ll be gone on deployment for at least 12 months, I need the right priced/sized unit to store my things until I return. The office and property was clean and well maintained. I spoke to Julie, she was very kind and helpful. She listened to my needs and happily assisted me. Thank you!

I just would like to say thank you to the wonderful woman at this location I believe her name is Julie Berquiest if I am spelling the last name right. If not I apologize but her all around attitude was great super nice and very helpful. Once again thank you Julie...

I've been a customer since January of 2023, and Peg was able to turn an awful day into a great experience. I was being forcefully evicted from my apartment, and was just distraught, and riddled with depression and anxiety, but from the moment I spoke with Peg, she was able to calm me down and feel assured that it was going to be ok. Even though I was a little late to my reservation, she took the time to show me different units, and even advised me of what I shouldn't store, addressed any questions, and was just all around fantastic. We have such great report now, that even though I could pay online, I'll usually go in person with cash just so we can interact. I feel so much safer knowing that there's a person I trust, who will genuinely take care of not just my belongings, but also me as a person. She is invaluable in terms of customer service, and communications, and really made the experience a pleasant one.

Great

It is so hard to find dependable, honest, hard-working employees these days. So if you have one of these people on your staff I suggest that you make some type of gesture of appreciation every so often to ensure you keep that star shining. And if you already do these things for your employees, complete admiration is yours, in my book. You guys may have read my other storage reviews with all the fancy hightech upgrades that were done on my other units. Well listen here, while I enjoy some of the modern things in life there is one thing that will never have anything good enough made to replace it. And that is the good old fashion, the direct customer experience. I enjoy entering this storage facility and seeing a smiling face and a wave to say hello. I enjoy being able to drop by the office and asking a question and getting a professional, knowledgeable answer. I enjoy the fact that I know I can depend on seeing the same person every visit rather than a barrage of different people all the time. But guys you can't find that type of service anywhere or at anytime anymore. EXCEPT... At Public Storage on Austin Hwy. Now there are a couple but I'm talking about the one tucked away right across the street from Walmart. This place is where you'll find personable services. From the cleanliness of the facility, on-site bathrooms, units being maintained, and the willingness of site management to ensure your needs are being met along with the professional knowledge of her business at hand. I guarantee you'll never experience a better storage rental experience if you desire the laid back, non-tech, good customer service and peace of mind you'll get when you rent at this place. 💫Wherever the owner is, buddy, you have a shining star at this facility. Keep her shining because her hard work, manual labor and knowledge makes her professionalism exude. Stop patting the backs of employees like this and telling them job well done. It's time to show how much these people really are appreciated. How about a block party or something? Lol j/k. Nah but for real I like this facility and the manager really is just as I say she is, a pro.💫

Peg is great

Peggy was a big help for this older Sr citizen, new to all this! She is great!.

Peggy is the greatest customer service person in the world

Baby was incredibly helpful and so sweet! She made sure we were all set and explained everything thoroughly. Public storage is lucky to have someone like her on the team! Thanks for the restaurant recommendations 😁