Monica assisted us with getting set up for our unit she was super sweet and gave us a lot of great info. :))
The Starcrest Public Storage facility is top notch! Monica is extremely helpful and always goes the extra mile for her customers! I highly recommend this facility to everyone I know!
Maria was very helpful with the rental process. Great job! I am impressed with the layout of the facility and security.
Awesome , friendly, and fast experience . Mr James Peters was very good to us . Highly recommend yall go see him at Public Storage on Bitters.
Great service! Clean facility! Very helpful!
Monica Was Really Fantastic She Is Very Helpful !!
Todos los dueños de negocio deberían de tener una empleada como Monica desde que llegue fue muy amable y atenta conmigo, al punto de resolver por completo mi problema, muchas gracias por todo, recomiendo este lugar 100% y si te atiende Monica seguro estoy que tendrás la misma opinión
This was the best storage place I’ve been to Monica is very helpful. She walked me through the whole online and in person process. I recommend to everyone
This place is really good the amenities it has like the carts and online access codes are really good. Monica is very helpful with the entire process
This is a very friendly and helpful storage. Monica is really great with helping and informing you when you need it. She was very helpful throughout the whole process and is very friendly.
Monica is the best!! She always tries to find a solution
I spoke with a Mya and she was able to explain the options and sizes of the available rooms. Excellent customer service and very knowledgeable!
I've rarely seen a storage place with a manager as friendly and helpful as Monica. Despite the caveats of this location, her customer service makes up for it.
Definitely recommend this place, as long as Monica's there.
The Service is Great! Monica Helped me get a unit with concern of my Needs. The climate control for my unit also is Very Nice! I Recommend the Starcrest Location!
The team was very helpful with my inquiry!
Monica was so helpful, she was awesome!
Highly recommend great service
Very convenient app to open gates and doors, feels very secure. Grounds are kept clean, great customer service thanks again Monica.
Monica was very helpful in picking the right size storage and explaining the costs. Great customer service.
Would not prorate over 5 days - made me pay the whole month or it would hit my credit, absolutely ridiculous 10/10 would not recommend.
Jennifer & Bella were both so cute, very helpful. Jennifer really went the extra mile for me helped me get set up on the app. It took us some time because I am so poor on using electronic stuff but we got it set up. I so appreciate them. This is the second time I’ve use the storage facility nice clean very accessible. Thank you so much Brenda Rivera.
Adriana was extremely kind and helpful! Very knowledgeable and willing to help with anything! Thank you, Adriana!
Jennifer M was very helpful, positive attitude, nice smile.
Bella is awesome and great customer service. She has helped me find a storage unit for all my needs. Very friendly, nice, funny land helps with all your needs.
Adriana/bella they gave me amazing service and are friendly and helpful
Friendly service and efficient! Jen did all she could to help me in every aspect. Will definitely use their services if needed again :)
Adriana was super helpful getting my public storage app running again
Bella and Mya!! Absolutely love you ladies!! Thank you for always taking such good care of my family and me!!
I originally wrote a great review about this facility, but they've raised my rate twice in less than a year. I'm now paying about $25 more per month than I planned on. They blame "market rates," but I sense that part of their strategy involves bringing in new customers at a low cost and then trapping them. I don't mind moving my things out, but there is labor involved and cost to rent another truck. These companies know and exploit that. They operate with little to no regulation, and with absolutely zero loyalty to customers. I feel bad for the seniors and fixed income folks who have to rely on companies like Public Storage.
I rented a space on Starcrest. The elevator broke down with my things on the 3rd floor. I couldn’t move my things until the repairs were complete. Then they said they sent a check and didn’t, so I wrote a review. I received a call from Hollie! She confirmed they lied. She said she would help. Not! They are liars! Don’t waste your time! I’ve been waiting since January and now she’s avoiding my calls! She said she would call back and I’m tired of wasting my time
Bella is a great manager she helped fix my door, she showed me around property and showed me the different size spaces to get the best price for me
Monica was kind, courteous and a delight to work with!
Originally my review wasn't good, but the nice woman at our property called and straightened everything out with me. I was grateful for her call and everything she did. I would like to see an improvement made to their automated service, but that's no fault of hers.
Awesome service! Bella helped me with my move from Houston to San Antonio and helped with combining two Public Storage accounts into one. Clean facility and tight security. Highly recommended! VR
I came to this location to make an payment sign said open nobody at the desk , called the number on the door they transferred me to property manager number and no answer , wasted time
Went to this location wanting to find a storage place closer to my house and I was greeted by Maya. I really appreciated all the information she gave me and the little tour showing me the spaces, location was clean and Maya was a lot of help setting everything up.
Not enough room for customers to load and unload
We needed help with something and the worker here was gone for an hour
They got new doors that I can’t lock with my own lock
Excellent work Ms.Mya. Went to check out the space rented online and found that the 5x5 was too small and upgraded to a 5x9 with no problem at all.
Great choice to upgrade for an additional 8 buckz.
Autopay...
✅
Peace of mind...
✅
Thanks P.S.
Very good service. Shout out to (BELLA) on Starcrest Dr. Thank you so much and you are a sweetheart.
My boyfriend and I recently moved to San Antonio from San Marcos and we were looking for a storage near our area. Luckily we were able to find this place!! Mya was so sweet and helpful the reservation process was quick and easy. Mya even gave us a tour of which unit we’d get and everything was kept clean and organized!
Update: Our move in date was today and Bella was also very helpful! The process what quick and simple she explained our contract and payments so well! Very pleased.
Awesome. Customer Service!!!
OJ was a great help for all my rental needs and key locks.
Both times I have been at my storage, OJ has been very coirteous, friendly and helpful to me. I would love to see more people like him working here. He is a keeper!
Oj was very helpful in getting me set up with my rental. He walked me through the units and let me look for the best option based on my needs. He explained the process to me and helped me find the ways to save money before I signed the contract. Day of the move, he was on sight and quick to resolve the only issue that came up.
Great costumer service. OJ answered all my questions fully and understandably!
OJ and Mellisa were a great help in setting up a storage unit for me!! Thanks guys!!
Oj at the front desk was super helpful with getting me situated with my new storage unit. I made the reservation online and he made sure Autopay was set up and that my access code worked. He also walked me up to the unit and made sure to answer any questions. Great experience so far. The facility is spotless with a good AC.
Right Move Storage has been very helpful in making sure we got a unit to fit our needs. All questions were answered and helpful suggestions were given.
Since the current manager, Shahin, took over he has been very helpful making sure we are satisfied with the unit, even suggesting moving to a smaller unit if needed when household items are removed. It makes sense and definitely something we will look into. He is always very friendly and takes time to make sure everyone that rents a unit there understands terms and conditions and is getting the proper size unit for their needs.
We have recommended his location to others because we feel certain he will give them the same attention and care he has given to us.
Thank you Shahin and Right Move Storage for being there for us and the community.
Friendly staff, spacious and clean facility with good security! Access is easy and the available hand trucks make loading and unloading easy.
Super clean and very modern.