Public Storage Self-Storage Units at 1938 NE Loop 410, San Antonio, TX

Cathy was helpful!!!!

Peg is awesome and very knowledgeable. The customer service was pretty great and it seems as if they are getting better at it. I thought that was pretty cool. It's nice to have someone there to have access to when needed and she seemed very helpful and informed me that if I needed to find anyone at the other property could call their location which I thought was convenient.

Very poor customer service and will increase your rent without any notice. Do not recommend.

Paul was the best!!

Paul was awesome!

Cathy was very patient and understanding and she got the job done for me I'm very pleased with the New Management!

I have been a customer for less than 2 weeks. I went to get an item out of my unit on 6/10/2024 at 5:30 pm and the elevator was off and the door to the stairs was locked. No one else was on site and the management didn't answer the phone. I tried again this morning and same problem - elevator is off with no one on site. I tried calling again but no one answered. They essentially are holding my things hostage. I tried contacting support through the website and they said I need to wait 72 hours. I have an item I need to ship to my customer and it is trapped in my unit with no way to get it. I cannot afford to wait 72 hours. I would avoid leasing here at all costs, no matter how attractive the rates are.

I have been renting at the facility for many years and recently took a new unit. The staff Kathye and Paul were very helpful in making this happen as smoothly as possible. the main problem has been the access since the extended system has been operational, the experience has not been as expected too many outages causing difficulty in gaining entry.

By far the worst storage experience I have ever went through. Staff is on site once in a blue moon. No one ever answers or calls you back unless it is to tell you you are past due or they will be changing your lock, and even then your probably getting a call from a different office. There is no communication between the different people that come in and out of that office and their notation for calls are hardly accurate to what was discussed.

I met an awesome lady Ms. Kathye who made my afternoon. Exceptional customer service and very friendly. Looking forward to renting storage at this facility.

Kathye was very sweet and helpful. Made sure we had all we need for storage.

I have been on and off with public storage for many years now and this year they just keep changing the policy taking away my insurance and charging me late fees they raise my rent $25 when I had barely had it a month but all in all I'm still there

When I had went to rent a space, they didn't have a cart or trolley to carry my stuff upstairs. This is the first time I am finding a facility that didn't have a cart. I was told that the cart would be available the same evening. I did call the next day and was told that they don't have a cart or won't have one. Wish this was told upfront. If you are looking for a facility with a cart to carry your upstairs look for another place.

Was in and out in a flash. The lady who helped me was great and she saved me some money so thats always a plus

the service lady was really helpful, helped me and answered all my questions

Manager on site non-existent for emergencies, broken locks and lockouts. Very, very disappointed that nobody works here despite the posted open hours, especially with an emergency.

The place it self was a 1 star when I first saw it ... Speaking of the Public Storage location on 1938 NE Loop 410 ... But ever since miss Kathye Young has taken over the place you can literally see the difference and how clean it has gotten ... I can only imagine the kinda hard work she has had to put in on a daily basis just to get that place into decent shape which at first I thought it would be almost impossible but thanks to her hard work dedication and professionalism it has ...little by little she has turn that dump into a decent place ... Good job miss Kathye ... Public Storage is very lucky to have a person as knowledgeable and as nice as you ... 5star employees 3 star at best location....

Paul was very awesome!!!

Place is never open, manager is not on site to help open building to access storage unit.

Place is fairly clean, haven't had any issues with unit or access or anything. Only real issue is how idc the staff is about anything other than collecting your money or renting/ selling you things. Need a cart? Unless someone put it back in the elevator area, forget it. Staff does not care enough to even check in the areas you don't have access to. So if someone left it in the lower inside area and you have an upper unit, no cart for you, you get to carry everything back and forth. Staff is more concerned with hanging out in their car than helping you, unless your buying something.

Hit or miss. Either awesome employees or horrible ones!

Best place to buy storage auctions

Had a really good experience at this location. Jen is AMAZING.

This location is not fully staffed and are not there when they say they are supposed to be there. Also, they never answer their phone and your voice mail seems to go to another location. We received a very rude and unprofessional voice mail from Rachael saying she was going to ban us from storage auctions if we didnt come and pay for our unit. We had already left multiple voice mails, emails and even stopped by prior to this. The only saving grace was Paul. He was amazing! He apologized and worked with us to secure our clean out. He was a Rockstar!

Good value for the price. The best thing about this location is Danae, the property manager to see it you need help. She helped our non-profit change accounts and get a larger unit for less. She knows what she is doing and takes the initiative. Wish she was onsite every day. She will return your calls and get answers to your questions. Thanks for great service, Danae!

Cambios en el storage,sin dar aviso algunos a los clientes

They are friendly when they finally do assist you. I routinely purchase units through auctions and this location never has a staff member readily available in the office to finalize a transaction. There's usually a minimum hour wait time and multiple phone calls required to get anyone's attention. It's extremely inconvenient and a waste of time just waiting.

I showed Up Today @350 waited Almost Damn Near 30 mins For someone To Assist me NOBODY, Doors Unlocked No Person On The Lot To Help .

Crystal was so helpful in helping me to switch units. This is my first time getting a storage unit and I had no idea which size I needed. It turns out the one I initially got was too small. She helped me to transfer to a bigger unit and was so helpful and nice.

Gabby was super helpful with the signing up process and answered every question I had! Thank you!

Crystal was great help ! (:

Krystal is Great! Her customer service is impeccable!! Thank You Krystal!!

Crystal was a great help. Very friendly and super nice. Hopefully I see next time I do business with her and public storage.

Crystal is such a helpful and amazing worker .

UPDATE (to 3-stars): After I left this review they did call me and give me a discounted price, which helped. It's unfortunate that that's what it took. But I guess that's the way their industry goes. Just know that will likely happen with any storage unit you rent anywhere. I have been here two years and never had my unit broken into (although others have...I think I've been lucky). If you can afford to do inside, your stuff might be safer. Just be aware in case you have valuables. Old review (1 star): I was sucked in by the low $99 per month rate which was super competitive but was there only three months and my rate went up to $126 automatically and THEN a few months later it went up to $150 per month. Ugh. So be sure you get an annual contract if you're going to be there for more than a few months. Now I'm looking into options to move. So lame when you'd think they'd want to keep a good customer who pays automatically on time each month rather than having to fill the space again with another new low introductory rate.

To small

Joaquin is the best will recommend

Overpriced units. Will change the price on you without giving you a notice. Can't get anyone from the office on the phone or get a call back. No loyalty to repeat customers

Overpriced units. Will change the price on you without giving you a notice. Can't get anyone from the office on the phone or get a call back. No loyalty to repeat customers

Got my storage broken into and all my stuff was stolen and they giving me a hard time paying for my stuff